Atch 1 - PWS - CS PM and Voice Technicians - 11 June.docx

PERFORMANCE WORK STATEMENT FOR

Communications Systems Project Management and Architectural Engineering Voice Communications Installation, Maintenance, & Administration

633d Communications Squadron Langley Air Force Base Joint Base Langley-Eustis, VA

11 June 2024

TABLE OF CONTENTS

APPENDIX A – GENERAL DEFINITIONS Page 22 Page 10 of 22 21 PWS FA480020XXXXX, CS Project Management and Architectural Engineer & Voice Communications, Maintenance, and Installation 6 May 2024

1.0 SCOPE OF WORK.

1.1. Communications Project Manager/Architectural Engineering. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to provide Communication System Project Manager (PM) and Architectural Engineering (AE) support for requirements assigned to the PM by the 633d Communications Squadron. Contractor shall provide Project Management support for all projects in support of the 633d Communications Squadron Plans and Resources Flight Chief (633 CS/SCX) or designee. Contractor shall perform Quality Control surveillance of all assigned projects. Contractor shall perform all assigned duties according to this Performance Work Statement (PWS), Air Force Instructions (AFIs), regulations, established guidance and contract law.

1.2. Voice Communications Installation, Maintenance, & Administration. The contractor shall provide all management, transportation, tools, supplies, equipment, and labor necessary to provide analog and digital maintenance of Voice and Circuits support which includes the installation of telephone systems and support for all add/move changes to SL-100 and Cisco Unified Call Manager(CUCM) on Joint Base Langley-Eustis (JBLE), Langley Air Force Base (LAFB), Virginia (VA) and outlying base facilities in a manner that shall ensure continuous and reliable service.

2.0 DESCRIPTION OF SERVICES.

2.1. PROJECT MANAGEMENT:

2.1.1. The contractor’s PM shall work with 633 CS/SCX Contracting Officer Representative (COR) to ensure proper integration of communication services for all projects.

2.1.2. The contractor’s PM shall coordinate project requirements with the end user, Higher Headquarters, Air Force staff agencies, the Cyberspace Integrator – Base (CSI-B), 633d Contracting Squadron (633 CONS), authorized vendors, prime and sub-contractors and unit leadership to ensure proper implementation of required services.

2.1.3. The contractor’s PM shall be familiarize themself with and adhere to all directed and provided Air Force Instructions (AFIs) and Air Force Manuals (AFMANs) as applicable.

2.1.4. The contractor’s PM shall be responsible for the life cycle management of all assigned projects to include complete design, procurement, implementation, maintenance support provisions and decommissioning when necessary.

2.1.5. The contractor’s PM shall provide Technical Solutions, Independent Government Cost Estimates and Technical Reviews for assigned projects.

2.1.6. The contractor’s PM shall coordinate network projects with 633 CS Network Infrastructure (633 CS/SCOI) to ensure adherence to base architecture and to ensure that maintenance work centers responsible for the maintenance on new systems and/or system changes have coordinated and signed off acceptance documentation.

2.1.7. The contractor’s PM shall coordinate Project Support Agreements (PSAs) for planned projects and perform established Quality Control (QC) measures for assigned projects.

2.2. Project Management Qualifications, Experience and Training

2.2.1. Functional Skills.

2.2.1.1. The contractor shall be capable of working independently and with demonstrated working knowledge of base level IT responsibilities as they relate to Integrated Network Operations and Security Center (I-NOSC) and higher-level responsibilities.

2.2.1.2. The contractor shall possess and exhibit expertise in program and project management of automated data processing systems to including hardware, software, communications, and integrated logistics support requirements.

2.2.1.3. The contractor shall have experience creating requirements to meet IT shortfalls as well as the methods of Work Plan funding through Air Combat Command (ACC) and Air Force Installation & Mission Support Center (AFIMSC). The contractor will work with the 38 Engineering and Installation Group (EIG) to ensure Cost Elements are input on the Blueprint for proper funding consideration in the appropriate fiscal year.

2.2.1.4. The contractor shall possess a working knowledge of the 633 CS mission and it’s its performance work center’s responsibilities.

2.2.1.5. The contractor shall convene a Change Control Board (CCB) in cases where the assigned project has new technologies are being introduced to the network.

2.2.1.6. The contractor shall staff all relevant finding from all projects to their immediate control.

2.2.1.7. The contractor shall possess working knowledge of F-22 Raptor aircraft specific data systems to include Integrated Maintenance Information System (IMIS) and Point of Maintenance Transmitter (POMX). The contractor will support the Mission Defense Team (MDT) function as well as the PWCs in the development of their requirements.

2.3. ARCHITECTURAL ENGINEERING:

2.3.1. The contractor’s Architectural Engineer (AE) shall be responsible for reviewing all construction projects ensuring adequate IT design to meet customer needs. The AE will staff project designs to all PWCs.

2.3.2. The contractor’s AE shall engineer technical solutions for voice, video, and data systems to include but are not limited to: Non-classified Internet Protocol Router Network (NIPRNet), SECRET Internet Protocol Router Network (SIPRNet), Voice over Internet Protocol (VoIP), Voice over Secure Internet Protocol (VoSIP), video teleconferencing (VTC) and Virtual Private Network (VPN).

2.3.3. The contractor’s AE shall define and validate the need for proposed new systems through consultation with program officials in customer organizations.

2.3.4. Contractor’s AE shall research for any needed technical solutions and respond accordingly.

2.3.5. Contractor’s AE shall provide CSI-B updates to all infrastructure improvements and additions; and, update commodity narratives for inclusion for all network elements. AE shall add these narratives to the Base information technology (IT) Blueprint.

2.4. AE Personnel Qualifications. The contractor shall be responsible for providing personnel with at minimal a Bachelor of Science in IT Engineering with four years’ experience or 10 years of applied practical experience with expertise in the following areas referenced in para 2.5.1

2.4.1. The contractor shall possess in depth knowledge of military construction (MilCon) and Sustainment, Restoration and Modernization (SRM) projects, as well as the interworking of the Army Corp of Engineers, Civil Engineering, and base level contracting.

2.5. VOICE COMMUNICATIONS INSTALLATION, MAINTENANCE, & ADMINISTRATION.

2.5.1. The contractor shall perform all necessary actions to install and troubleshoot telephones and/or circuits in the Dial Central Office (Bldg 407) in support of Langley AFB facilities. Installation includes:

· Voice over Internet Protocol (VoIP) programming and Installation,

· running cross-connect jumper wires,

· installation / programming of telephones,

· relocating jumpers to facilitate splice operations,

· testing copper cable pairs,

· installation and termination of horizontal and backbone copper cabling.

2.5.1.1. The contractor shall troubleshoot circuits and alarms for facilities throughout Langley AFB and tenant facilities.

2.5.1.2. The contractor shall complete required documentation applicable in accordance with EIA ANSI/TIA/EIA-568, EIA ANSI/TIA/EIA-569, EIA ANSI/TIA/EIA-606, and EIA ANSI/TIA/EIA-607 Standards.

2.5.1.3. The contractor shall complete required documentation as applicable (Work Order, Cable Records, Key Systems Records, etc.). Taskings/trouble tickets will be received via Remedy (Internet based work request system), which will be made available to contractor personnel via the Air Force network.

2.5.2. Voice Communications: Qualifications, Experience and Training

2.5.2.1. Minimum Contractor Qualifications. Two years of experience with VoIP systems, specifically Cisco Unified Call Manager, Cisco Unity Connection and Real Time Monitoring Tool (RTMT). Experience with Hyperflex Server, VM Ware and Cisco 44XX Integrated Server Routers is desired.

2.6. Qualification Verification.

2.6.1. The contractor shall be responsible for employing technically qualified personnel to perform the services required by this contract. The work history of each contractor personnel must contain experience directly related to the task and functions contractor personnel are required to perform under this contract.

2.6.2. The contractor shall provide Government a summary of qualifications and experience held by each member providing services under this contract, as defined in the PWS prior to initial usage of contractor personnel, adding personnel, or replacement of personnel. This submittal shall be made to the Contracting Officer and the Contracting Officer’s Representative.

2.6.3. In the event that contractor personnel must be replaced, it is the sole responsibility of the contractor to ensure that a lapse in service does not occur.

2.7. Training Requirements. All contractor personnel must complete annual training required by DoD directives/instructions, AF instructions, AF Computer Security Policy, and AF Safety Policy. Contractor personnel are expected to be fully qualified on the standardized theory and operations of networks and information systems. Specific training on AF programs/projects that are operated in a unique military environment shall be provided by the government.

2.7.1. Orientation. The contractor shall ensure that all contractor personnel participate in the 633 CS orientation procedures for newly assigned personnel to include regulations specific to their professional specialty and AF and Communications Office policies and procedures.

2.8. Deliverables. The contractor shall submit all deliverables in electronic form and shall produce reports using the Microsoft Office suite of applications. All deliverables must meet professional standards and the requirements set forth in contractual documentation. The contractor shall be responsible for delivering all end items specified. The government reserves unlimited rights to all deliverables under this contract to include intellectual property rights. The following deliverables are required for this effort:

2.8.1. Status Reports. The contractor shall maintain and have available a running list of projects in development with status of new, improved, or complete; date of start and completion; and estimated close date for all open items. Status report shall include comments section to provide input to Contracting Officer’s Representative (COR) and customer on items needing attention as well as data to identify the project and customer.

2.8.2. Summary Reports. The contractor shall provide a summary report containing a summary of the past week’s accomplishments to the COR.

2.8.3. Contractor shall maintain a spreadsheet listing all project network assets purchased for the government and inventory these items monthly.

2.8.4. Reports. In addition to the report listed below (Schedule of Deliverables), additional reports may be requested as deemed necessary

2.8.5. Acceptance of Deliverables. Deliverables from the contractor employee will be submitted to the Contracting Officer and the COR via electronic means. The COR shall inspect deliverables and notify the contractor of the findings within 10 workdays of receipt of draft deliverables and 5 workdays of receipt of final deliverables.

2.8.6. Schedule. Recurring (monthly) deliverables are due on the 5th workday of each month. Delivery dates for the remaining deliverables are based on PWS requirements and/or completion of specific activities.

2.8.7. Government Receipt and Acceptance of Goods/Invoices. The COR shall certify receipt of contractor services via Wide Area Workflow (WAWF). Certification of services shall be accomplished using the contractor’s combination invoice/receiving report following the completion of the contract payment period. The contractor’s monthly status report must be received by the CO and COR prior to invoice submittal in WAWF.

SCHEDULE OF DELIVERABLES

review Contractor’s management plan to organize, complete, and deliver task requirements

Within 10 days of contract award

See paragraph 4.2

annually See paragraph 6.0

3.0 GENERAL INFORMATION.

3.1 Hours of Operation. The hours of operation are 0730 to 1630 Eastern Standard Time (EST), Monday – Friday, excluding federal holidays. If the contractor wishes to perform any services outside of the normal hours of operation, the contractor shall coordinate with the Contracting Officer Representative (COR) and the Contracting Officer (CO) no later than one week prior to the scheduled event. In the event of emergency circumstances, accommodations may be made on a case-by-case basis.

3.1.1 Continuity of Service

3.1.1.1 The contractor employee shall inform the 633 CS/SCX of anticipated absence from a unit at least 24 hours prior to absence except in emergency situations.

3.1.1.2 Non-emergency leave of one (1) week or more shall be coordinated with the 633 CS/SCXP at least two (2) weeks in advance and shall not exceed two (2) weeks at a time with a total absence of four (4) weeks during the fiscal year.

3.1.1.3 Should a contractor employee require more than two consecutive weeks of leave within one fiscal year, it is the responsibility of the contractor to fill the position during this absence.

3.1.2 Base Closure Days. If the Base Commander determines the base is closed due to snow, hurricane, or Acts of God, the contractor shall reschedule work planned for this time.

3.1.3 Federal Holidays. The Contractor shall not be required to work any of the following federal holidays:

New Year’s Day - 1 January Martin Luther King Day - 3rd Monday in January Washington’s Birthday - 3rd Monday in February Memorial Day - last Monday in May Juneteenth - June 19th Independence Day - 4 July Labor Day - 1st Monday in September Columbus Day - 2nd Monday in October Veteran’s Day - 11 November Thanksgiving Day - 4th Thursday in November Christmas Day - 25 December

If a holiday falls on Saturday, the preceding Friday shall be observed. If a holiday falls on Sunday, the following Monday shall be observed. If a holiday falls on a scheduled service day, the contractor shall be responsible for rescheduling services for the first day post the holiday observance.

3.2 Non-Mission-Essential Functions. It has been determined by the Functional Commander of this service that the requirements under this PWS are non-essential and therefore shall not be performed during a crisis, exercise, or inclement weather.

3.3 English Language Requirement. All contractor personnel shall read, understand, speak, and write English fluently.

3.4 Contract Manager. The Contractor shall provide a contract manager and an alternate who shall be responsible for the performance of the work; these duties can be an additional duty. These individuals shall have full authority to act for the contractor on all contract matters relating to the daily operation of this contract and shall be designated, in writing, to the Contracting Officer (CO). The alternate contract manager shall act for the contract manager when the manager is absent.

3.4.1 The contract manager or alternate shall be available within 2 hours to meet on the installation or by telecom with the CO and/or with other government personnel designated by the CO during normal duty hours to discuss issues or concerns.

3.5 Communication. Contractor personnel shall maintain open and professional communication with government personnel. Complaints validated by the COR shall be reported inwriting to the CO and the contractor for action. Failure of the contractor to take corrective action on validated complaints raised by the COR and the CO will be considered a failure to perform.

3.6 Appearance. Contractor personnel shall present a professional, conservative, and neat appearance. Contractor personnel shall report for duty in a professional manner, in appropriate attire and having complied with socially acceptable standards of personal hygiene.

3.7 Contractor Identification. All contractor personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious are required to identify themselves as such to avoid being mistaken for Government officials. Contractors performing work at Government workplaces will provide their employees with an easily readable identification (ID) badge indicating the employee's name, the contractor's name, the functional area of assignment, and a recent color photograph of the employee. Contractors shall require their employees to wear the ID badges visibly when performing work at Government workplaces. Contractor personnel must also ensure that all e-mails, documents, or reports they produce are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. All signature blocks on e-mails shall indicate the Contractor's name. All e-mail address lines shall include CTR in the address line.

3.8 Conflict of Interest. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. The contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such a person seeks and receives approval in accordance with the Department of Defense (DoD) Directive 5500.7 and Air Force policy. If prior military, personnel must have been discharged under honorable conditions with no administrative actions taken against them.

3.9 Security Requirements for Unclassified Contracts. The contractor shall ensure the necessary pass and identification items required for contract performance are obtained for all personnel.

3.9.1 Listing of Personnel. The contractor shall maintain a current listing of personnel. The list shall include the employee’s name, social security number and level of security clearance. The list shall be validated and signed by the company’s Facility Security Officer (FSO) and provided to the sponsoring agency’s security manager, the COR, and the CO. An updated listing shall be provided when an employee’s status or information changes.

3.9.2 Temporary Base Access Passes. (Langley) The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg 5) on Langley AFB, VA.

3.9.3 Pass and Identification. (Fort Eustis) All prospective contractors shall undergo a verification process to determine the trustworthiness and suitability prior to being granted access to federal property. Limited access with escort may be granted (at the installation's discretion) for an interim period while investigations are being conducted. The 633d Security Forces Squadron or 733rd Security Force Squadron, as appropriate, will conduct background checks on all contractor personnel requiring access to the installation. IAW 18 USC 1382, the authority of the Installation Commander to control and deny a contractor employee entry to all or part of the installation is absolute.

3.9.4 SECURITY INSTRUCTIONS: The Contractor and all Contractor personnel shall abide by all AF and local rules, procedures and standards of conduct. A Department of Defense Contract Security Classification Specification (DD Form 254) is required for access to classified material. The Contractor shall also perform in accordance with the Compliance with National Industrial Security Program Operating Manual (NISPOM--DoD5220.22M).

3.9.4.1 Employee clearance requirements. Personnel performing on this PWS must be U.S. citizens and shall require a security clearance as required for access to SECRET. The contractor must possess or obtain a facility security clearance at the level of at least SECRET prior to performing contract work. All cost to obtain a facility security clearance will be paid by the contractor. The contractor shall request security clearances (Submit Clearance Paperwork through DSS to the Office of Personnel Management/National Background Investigation Bureau (OPM/NBIB)) for personnel requiring access to classified information within 15 days after receiving a facility clearance or, if the contractor is already cleared, within 15 days after contract award. The Contractor shall also complete visit requests for each individual that will be performing work on a task order in the Defense Information Systems for Security (DISS) prior to performance start unless otherwise approved in writing by the CO. The Prime Contractor shall ensure that any teaming partners or subcontractors have the appropriate clearances prior to beginning performance.. review.

3.9.4.1.1 Contractor personnel shall submit an original completed copy of the Standard Form 85P (Public Trust Form) no later than 21 working days from the contract start date. The form should contain their start date under this contract and should not be signed.

3.9.4.2 Clearance Requirements: If access to classified information is a requirement at the Contractor’s facility, a Standard Form (SF) 312 Non-Disclosure Agreement (NDA) initiated by the company’s FSO is required.

3.9.4.3 Clearance Documentation: Prior to contract start, and as changes occur, the Contractor shall provide the COR a list of all employees assigned to this task order. The list shall include the employees’ Names, Location of Performance, and Security Clearance.

3.9.5 Physical Security (Security of Government Property). The contractor shall safeguard all government property, including controlled forms provided for contractor use. At the close of each work period, government equipment, facilities, and squadron assets and materials shall be secured.

3.9.6 Entry Procedures to Controlled/Restricted Areas. The contractor shall implement local base procedures for entry to Air Force (AF) controlled/restricted areas where contractor personnel will work.

3.9.7 Reporting Requirements. The contractor shall comply with the requirements of Volume 1, AFI 71-101, Criminal Investigations, and paragraph 1.1 of Volume 2, Protective Service Matters. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. The contractor personnel’s immediate supervisor shall brief him/her upon initial on-base assignment and as required thereafter.

3.9.8 Security Training. The contractor ensures all contractor personnel receive initial and recurring security education training from the sponsoring agency’s Security Manager. Training must be conducted IAW DOD 5200.1-M, Information Security Program Regulation, and AFI 31-401, Information Security Program Management. Contractor personnel who work in Air Force controlled/restricted areas must be trained in accordance with (IAW) AFI 31- 101, The Air Force Installation Security Program.

3.9.9 Base Access Passes. The contractor shall ensure that each employee obtains the following pass and identification items: all necessary cards, passes, buttons, decals, or other items required for access to the areas and the installation. Upon contract award and the replacement of any employees, the contractor will be required to complete a base access request form which will be submitted to the COR. The COR will submit the pass request to the 633d Security Forces Squadron (633 SFS) to obtain the necessary identification items. Upon approval of the pass request by 633 SFS, the contractor employee will be required to obtain any individual and vehicle identifications media at the 633 SFS Pass and Identification Section, 20 Nealy Ave (Bldg 5) on Langley AFB, VA.

3.9.10 Access Cards: Each contractor required to carry a Common Access Card (CAC) will be issued one in accordance with applicable regulations. The CAC enables access to military installations and appropriate units on those installations. Contractor personnel shall be required to have a Contractor Access Badge for Langley AFB access

3.9.11 For Official USE Only (FOUO) and Controlled Unclassified Information (CUI): The contractor shall comply with DoD 5400-7-R, Chapter 4, DoD Freedom of Information Act (FOIA) Program requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO and CUI material.

3.9.12 Reporting Requirements: Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware that is: illegal; may pose a threat to the security of DoD personnel, contractor personnel, or resources, or violates official regulations, directives or instructions and/or classified or unclassified defense information. Contractor employees shall be briefed by the COR upon initial on-base assignment.

3.9.13 Contractor personnel shall submit an original completed copy of the Standard Form 85P (Public Trust Form) no later than 21 working da3.ys from the contract start date. The form should contain their start date under this contract and should not be signed.

3.9.14 Retrieving Identification Media. The contractor shall return all identification media to the sponsoring agency’s security office, the COR or the CO upon completion/termination of the contract or upon departure of any personnel during the course of the contract. Failure to do so may delay payment to the contractor. Final payment may be withheld until identification media is returned.

3.9.15 The contractor shall return all identification media to the 633d Security Forces Squadron Pass & ID Office upon completion/termination of the contract, as appropriate.

3.10 Key Control. The contractor shall establish and implement key control procedures in the Quality Control Plan (QCP) to ensure keys issued to the contractor by the government are properly safeguarded and not used by unauthorized personnel. The contractor shall not duplicate keys issued by the government. Contractor personnel shall not use keys to open work areas for personnel other than contractor personnel engaged in performance of their duties, unless authorized by the Facility Security Officer (FSO) or Facility Manager.

3.10.1. Lost Keys. Lost keys shall be reported immediately to the CO and the COR. The government replaces all lost keys and performs re-keying for all government owned facilities. The total cost of the keys, re-keying or lock replacement shall be deducted from the price of the contract

3.10.2. Lock Combinations The contractor shall control access to all government provided lock combinations to preclude unauthorized entry. The contractor is not authorized to record lock combinations without written approval by the government. Records with written combinations to authorized secure storage containers, secure storage rooms, or certified vaults, shall be marked and safeguarded at the highest classification level as the classified material maintained inside the approved containers.

3.10.3. Outprocessing Procedures. Upon completion of contract or when contractor personnel leave under this requirement, an out-processing checklist shall be required to be completed. Out- processing shall include but is not limited to personnel returning their CAC (if applicable) to the COR, as well as the turning in of any personally issued government items and keys (if applicable) to the COR If these items are not returned, the government reserves the right to withhold payment until items have been received.

3.11. Traffic Laws. The contractor and/or contractor personnel shall comply with the installation traffic code as specified in Virginia State Law and Air Force Instruction (AFI) 31-218, Motor Vehicle Traffic Supervision (current edition). The Contractor and/or contractor personnel shall comply with current instruction on cell phone use while on any military installation.

3.12. Weapons, Firearms, and Ammunition. Contractor personnel are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their contractor-owned vehicle or privately-owned vehicle while on any military installation. This prohibition includes any individual who may otherwise possess any legally issued concealed weapons permit.

3.13. Smoking in Air Combat Command (ACC) Facilities. Contractors are advised that the ACC Commander has placed restrictions on the smoking of tobacco products in ACC facilities. AFI 40-102, Tobacco Use in the Air Force (current edition), outlines the procedures used by the commander to control smoking in our facilities. Smoking is permitted only in designated smoking areas.

3.14. ENVIRONMENTAL MANAGEMENT: Joint Base Langley-Eustis (JBLE) is dedicated to the conservation, protection, and enhancement of the environment. The contractor shall comply with all: federal laws and regulations; state and local laws, ordinances, and regulations; and Installation policies and procedures. JBLE Installation specific policies and procedures:

3.14.1. Joint Base Langley-Eustis – Langley Air Force Base. The contractor must comply with all provisions of the JBLE-Langley Environmental Special Conditions. You can review or download the document at http://www.jble.af.mil/Units/Air-Force/Langley-Environmental/ under the "Contracting- Compliance" heading. This is a living document that is updated periodically so ensure you have the latest version. If you have any questions, please contact your project manager or the 633d Contracting Officer first and have them contact the 633d CES Environmental Element on your behalf.

3.14.2. Joint Base Langley-Eustis - Fort Eustis. – NOT APPLICABLE

3.15. Freedom of Information Act. The contractor and/or contractor personnel shall comply with DoD 5400-7/Air Force Supplement, DoD Freedom of Information Act (FOIA) Program, requirements. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding For Official Use Only (FOUO) material.

3.16. For Official Use Only (FOUO). The contractor shall create and maintain FOUO material IAW DoD 5400-7R, DoD Freedom of Information Act Program, Chapter 4; AFI 33-129, Transmission of Information via the Internet, paragraphs 7.4, 8.2.3, 16 and 17; and AFMAN 33- 283, Communications Security (COMSEC), Table 3.1. Mark all documents meeting the requirements identified in DoD Regulation 5400-7/Air Force Supplement, paragraphs 3.2.1.2 thru 3.2.1.9 as “For Official Use Only” IAW instructions identified in paragraph 4.2.1. Safeguard all sensitive data IAW DoD Regulation 5400.7/Air Force Supplement, paragraph 4.4. When documents containing FOUO material are authorized for destruction, the contractor personnel shall turn the records over to government personnel to shred the records so that the pieces cannot be reconstructed.

3.17. Privacy Act Program. Work on this project may require that personnel have access to Privacy Information. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations. The contractor shall create and maintain Privacy Act data IAW AFI 33-129, Transmission of Information Via the Internet, paragraphs 7.4, 8.2.3, 16, and 17, and supplements; AFMAN 33-283, Communications Security (COMSEC), Table 3.1; AFI 33-322, Air Force Privacy Act Program, paragraphs 1.4.7, 1.4.8, 3.3.3, Chapters 7, 9, and 10, and supplements; and, Privacy Act systems of records notice(s) (http://www.defenselink.mil/privacy/notices/usaf). The contractor shall not create or maintain a Privacy Act system of records prior to public notice. If the contractor receives a Privacy Act request, the contractor shall be responsible for searching for the records and providing those records to a government official who, as the authorized official, shall make the decision on releasing the government records.

3.18. Operations Security (OPSEC)

3.18.1. This contract has been determined to have critical or sensitive information that must be protected via the implementation of a contractor prepared/Government approved OPSEC Plan.

3.18.2. The Contractor shall meet the requirements and responsibilities established in the Operations Security Instruction, AFI 10-701. As a result, the contractor, in accordance with AFI 10-701 Chapter 8, as supplemented, is required to develop an OPSEC program plan to address how the contractor (to include subcontractors if applicable) plans to protect critical and sensitive contracted information, and upon the government’s approval, implement the OPSEC program plan, which shall be submitted to the government with the proposal.

3.18.3. The Contractor's employees who have access to mission critical information shall complete all initial and annual OPSEC training provided by the requirement owning organization’s OPSEC coordinators within 90 days of the employee’s initial assignment to the contract. The Government (Customer’s OPSEC Coordinator) will be responsible for providing all OPSEC Initial and annual training for the “Prime” contractor. It will be the “Prime” Contractor’s responsibility to provide and ensure all subcontractors receive the necessary OPSEC initial and annual training.

3.18.4. The Contractor will be required to address all OPSEC deliverables in the contractor Quality Control Plan.

4.0. SERVICES SUMMARY (SS). The contract service requirements are summarized in performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SS and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of government surveillance and confirmation of services provided. These thresholds are critical to mission success. Procedures as set forth in the Federal Acquisition Regulation (FAR) 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance, will be used to remedy all deficiencies. The absence of any contract requirements from the SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract. The Government has the right to inspect all services required in the contract.

SERVICES SUMMARY TABLE

Objective

PWS

Para Performance Threshold Method of Surveillance

and EIA ANSI/TIA/EIA-607 standards

Customer Complaint

with completed work.

Customer Complaint

personnel.

Customer Complaint

Customer Complaint

a) vacancies are filled with qualified personnel within 14 calendar days of vacancy, unless approved in writing or otherwise directed in advance by the CO, and

b) there is no mission impact due to position vacancies or unqualified personnel.

Periodic Surveillance

Customer Complaint

4.1. Performance Evaluation. The purpose of the Services Summary is to define performance evaluation and payment procedures. The Performance Objective (column 1) describes what the government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the performance issue in a Corrective Action Report (CARor a Performance Assessment Report (PAR) and provide it to the Contracting Officer to finalize it and issue the report to the contractor.

4.1.1. The Government will periodically evaluate the contractor’s performance by appointing a representative(s) to monitor performance to ensure services are received. The government representative will evaluate the contractor’s performance through inspections of reports and contractor services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures or because of repeated customer complaints. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

4.1.2. If any of the services do not conform to contract requirements, the Government may require the contractor to perform the services again in conformity with contract requirements at no increase in contract amount. When the defects in services cannot be corrected by re- performance, the Government may:

· Require the contractor to take necessary action to ensure that future performance conforms to contract requirements; and

· Reduce the contract price to reflect the reduced value of the services performed.

4.1.3. Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any, one-month period may result in an immediate Progress Meeting with the Multi-Functional Team (MFT). All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.2. Quality Control. The contractor shall develop and maintain a quality control program to ensure services are performed in accordance with this contract and PWS. The contractor shall develop and implement procedures to identify and prevent non-performance and continual repeat of defective service. A written Quality Control Plan (QCP) shall be submitted to the CO and COR for review and feedback. The plan shall be submitted no later than 10 working days after award. The plan shall specifically address the contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

4.3. Quality Assurance. The Government shall inspect and evaluate the contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. The COR shall inspect by watching actual task performance, physically checking an attribute of the completed task, checking management information reports, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. The COR will record surveillance results. Results of the surveillance then become the official Air Force record of the contractor’s performance. When a performance threshold has not been met or contractor performance has not been accomplished, the COR will initiate a Corrective Action Report (CAR) or Performance Assessment Report (PAR) and provide the Contracting Officer a Contract Discrepancy Report (CDR) for issuance to the contractor. The contractor shall respond to the CDR in accordance with instructions provided and return it to the Contracting Officer no later than the suspense given by the CO.

4.3.1. Failing to meet the performance threshold as outlined in the Services Summary (SS) for any of these performance objectives in any one (1) month period shall result in an immediate progress meeting with the CO and other government personnel.

4.3.2. Failing to meet the performance threshold as outlined in the SS of these performance objectives in any combination for any two or more consecutive or non-consecutive months during a contract period shall result in a Performance Assessment.

4.3.3. All remedies shall be in accordance with the FAR clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

4.4. Surveillance Methods. Refer to Service Summary Table for applicable methods.

4.4.1. 100% Surveillance. This method requires the COR to inspect the service each time it occurs. Results shall be annotated on the inspection checklist. Any deficiency shall be documented, and the contractor shall re-perform service as directed by the COR. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection for trending purposes.

4.4.2. Periodic Surveillances. This method requires the COR to employ a spot check style of evaluation based on the contractor’s schedule. Periodic surveillances will be conducted on a scheduled basis (daily, weekly, monthly, quarterly, semi-annual or annually) and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result shall be recorded, and the contractor shall re-perform the service after notification by the COR.

4.4.3. Customer Complaint. This method requires the customer to fill out a locally generated form provided by the COR or Contracting Officer. The COR will verify the complaint and notify the contractor of valid complaints. The contractor shall acknowledge the complaint within 2 hours and inform the COR of his recommendation. Any deficiency shall be documented and the contractor shall re-perform service immediately, if appropriate, or within 24 hours at no increase in contract amount. The contractor shall respond to the Customer Complaint in accordance with the instructions provided and return it to the Contracting Office within 5 calendar days of receipt. Any unsatisfactory inspection identified but re-performed acceptably, shall still be counted as an unsatisfactory inspection

4.5. Periodic Progress Meetings. The Contracting Officer, Functional Commander, COR, or other government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. The following issues shall be discussed: observed positive performance and steps taken by the contractor to prevent unsatisfactory performance, any modifications required of the contract, opportunities to improve performance, unsatisfactory inspections and trends against each performance objective.

4.5.1. The minutes of these meetings will be reduced to writing, signed by the Contracting Officer and any other signatures as deemed appropriate, and distributed to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor will provide a written notification to the Contracting Officer identifying areas of non-concurrence for resolution within 10 days of receipt.

5.0. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, SUPPLIES AND/OR SERVICES.

There is no Government-furnished property for this Contractor that meets the intent of FAR Part 45. There is Government equipment that will remain in the control and accountability of the Government.

5.1. Equipment Inventory. An inventory of Government equipment to be used by the contractor to perform this requirement shall be done within five (5) calendar days after the start of the contract period, and not later than ten (10) calendar days before the completion of the contract period (including any option periods). The Contractor and CORs shall conduct a joint inventory of all Government equipment and the Contractor shall sign a hand receipt for all equipment provided by the Government. During joint inventory, any items of equipment missing or not in working order shall be recorded and the Contracting Officer notified in writing. The Contractor and the Government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

5.2. Government Furnished Equipment.

5.2.1. Equipment and Supplies. The government shall provide all necessary equipment, to include workstations, computer hardware and software, network connectivity with internet access, telephone, reproduction equipment as required and other equipment mutually agreed to fulfill the requirements of this contract. The 633 CS shall provide expendable office supplies such as paper, pens, stapler/staples and related, nominal office supplies necessary to accomplish required tasks. The 633 CS shall provide required government forms for use in the performance of services.

5.2.2. Parts and Materials. The government (633 CS) shall provide all needed parts and materials to complete the work orders and any specialized equipment required to facilitate the installation.

5.3. Government Furnished Services.

5.3.1. Contractor Furnished Items and Services. Except for those items or services specifically stated in this PWS to be government-furnished, the contractor shall furnish everything required to perform this contract in accordance with all of its terms and conditions. It is the contractor’s responsibility to ensure contractor personnel are familiar with and understand the contents of this PWS as well as the company’s handbooks/handouts, etc. prior to beginning work.

5.3.2. Telephone Service. The Government will provide telephone service through a land line. Use of a government- supplied telephone is provided solely for official use government business and shall not be used to transact personal business by contractor personnel.

5.3.3. Refuse Collection. The Government will provide established refuse collection service at pre-established pickup locations. It is the responsibility of contractor personnel to transfer refuse from their work area to the predetermined pickup locations.

5.3.4. Custodial Services. The Government will provide established restroom cleaning services at pre-established intervals. The contractor is required to maintain their work area(s) in a clean, neat and professional manner conducive with the type of work being performed.

5.3.5. Utilities. The Government will furnish electricity, water and sewage services as necessary for accomplishment of work in accordance with this contract. The contractor shall adhere to all base level utility conservation practices or requirements. The contractor shall be responsible for operating under conditions that prevent waste of utilities.

5.3.6. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, base ambulance services for transporting an injured employee to a local hospital is available on a cost reimbursement basis.

5.3.7. Electronic Mail Service/Local Area Network (LAN) Connectivity. The Government will provide electronic mail and LAN capability to facilitate communications with government personnel and the ability to retrieve required information. The existing government computers and hardware may be used by the contractor.

5.3.8. Base Distribution. The contractor shall use the Base Information Transfer System (BITS) for mail services for official mail only.

5.3.9. Information. The 633 CS shall provide all manuals, texts, briefs and other materials required to complete assigned tasks as well as initial familiarization/orientation. Standard operating procedures will be available to the contractor at the place of performance.

5.3.10. The contractor shall be held accountable for actions that he or she initiates on the network and shall conduct his or her business in accordance with all AF, ACC, Local Base and 633 CS instructions, manuals, and policies. Any conduct that does not adhere to sound or just network usage as stipulated in official guidance shall cause revocation of all network privileges.

6.0 HUMAN RESOURCE MANAGEMENT

6.1 Personnel Qualifications: Provide qualified personnel at contract start that meet or exceed the stated qualification requirements in the contract, or as stated in the proposal when considered as an evaluation factor relevant to an award decision and incorporated into the resulting contract award.

6.2 Personnel Maintenance:…