ATCH-1_1240BE24Q0035_WAL_PWS_Draft.pdf

US Department of Agriculture (USDA)

Performance Work Statement

Janitorial Services for the Hells Canyon National Recreation Area Office

Riggins, Idaho Solicitation: 1240BE24Q0035 Contract: TBD

1. Contents

Project Title General Information

1.0 Background and Purpose

2.0 Definitions

3.0 Specific Tasks and Quality Performance Standards

4.0 Key Deliverables

5.0 Property

6.0 Performance Requirement Measures

7.0 Attachments

Performance Work Statement

Hells Canyon National Recreation Area Office Janitorial Services (Riggins)

1.0 General Information

1.1 General: This is a non-personal services contract to provide commercial janitorial services to the

Hells Canyon National Recreation Area Office (HCNRA). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

1.2 Background: HCNRA was constructed as a modular building in 2004 and is located approximately ½ mile south of

Riggins, ID. The office hosts 6 year-round employees, 5 seasonal employees, and approximately 4,500 visitors per year. The office services as a Forest Service site for administrative tasks and offers a wide range of services that include visitor support and educational information related to Hells Canyon, Nez Perce, and Payette National Forest.

1.3 Purpose: The purpose of this service contract is to provide and maintain a clean, attractive workplace that presents a professional appearance, an appearance that enhances public relations, and continuous cleaning services year-round.

1.4 Description of Services: The Contractor shall provide all labor, personnel, supplies, supervision, management, tools, materials, equipment, facilities, transportation, and other items and non-personal services necessary to provide janitorial services at HCNRA in accordance with (IAW) this Performance Work Statement (PWS), its attachments, and all federal, state, and local laws and regulations.

1.5 Place of Performance: Services shall be performed at the HCNRA office located at 1339 South Highway 95 Riggins, ID 83549.

1.6 Period of Performance (POP): The period of performance shall be 1 Base Period (12-months) and 4 Option Years (12-months each).

Period POP Start Date POP End Date Base Period 1 Sep 2024 31Aug 2025 Option Year 1 1 Sep 2025 31 Aug 2026 Option Year 2 1 Sep 2026 31 Aug 2027 Option Year 3 1 Sep 2027 31 Aug 2028 Option Year 4 1 Sep 2028 31 Aug 2029

1.7 Contract Type: The Government shall award a Firm-Fixed Priced (FFP), service contract with up to a four 1-year option periods.

1.8 Government Regular Working Hours: The Government's regular working hours are 0700-1700 Monday through

Friday. Note all Federal Holidays are observed. The contractor shall be responsible for conducting business during business hours, and to all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government installation is not closed due to federal observed holidays (unless specified otherwise), local or national emergencies, administrative closings, or similar government directed closings.

1.9 Contractor Hours of Performance: Janitorial services shall be provided once weekly, during government regular hours at a schedule accepted by the COR. Window washing, carpet cleaning, and floor strip and wax shall be scheduled on weekends when directed by the COR. Seasonal, periodic and short-notice janitorial services shall be provided on a schedule approved by the COR.

1.10 Federal Observed Holidays: If a holiday falls on a scheduled Contractor workday, the following or proceeding workday will be used to schedule the work to be accomplished. Below is the list of recognized federal holidays:

1.10 Post-Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office IAW Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the contractor's performance. At these meetings the CO will apprise the Contractor of how the Government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.11 Contractor Work Plan: The Contractor shall develop and maintain a work plan to ensure services are performed in accordance with this PWS. At a minimum the plan shall include the contractor’s daily work schedule and any planned sub-contracting. PWS Tasks 1 and 2 basic services shall be scheduled on Fridays. The work plan will be submitted to the COR within fourteen (14) days from the date of award. Deliverable 01. The Contracting Officer may direct modification(s) to the contractor’s work plan to address performance issues.

1.12 Quality Control Plan (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which the Contractor assures that their work complies with the requirements of the contract. The Contractor’s QCP shall be provided to the CO and COR within 14 business days after contract award. After acceptance of the QCP, the Contractor shall receive the CO’s acceptance in writing of any proposed change to the QCP. Deliverable 02

1.13. Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours. The Contract Manager and contact data shall be provided to the CO and COR within 14 days after contract award. Deliverable 03

1.13.1 Quality Control Representative: Not Used

1.13 Government Key Personnel: The following government personnel are considered key personnel: Contracting

Officer and Contracting Officer’s Representative.

1.13.1 Contracting Officer (CO): The CO is the only person with the authority to: enter into, administer, and/or terminate contracts, make related determinations and findings on behalf of the government, and legally bind the government. The CO shall ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

1.13.2 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

Federal Holidays New Year’s Day (January) Labor Day (September) Martin Luther King Jr’s Birthday (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Juneteenth Day (June) Christmas Day (December) Independence Day (July)

1.14 Inspection and Acceptance: Inspection and acceptance will be at the location specified in this contract. The designated Contracting Officer’s Representative (COR) will act as the representative of the Contracting Officer for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

1.15 Changes: The government reserves the right to make changes, additions, or deletions to this contract at any time.

Changes will only be authorized by a Contracting Officer.

1.16 Invoicing: All contractor invoices shall be submitted via the Invoice Processing Platform (IPP) using contract line-item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training in order to submit invoices through IPP. Invoices not submitted via IPP shall not be accepted or paid.

1.17 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials be performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030 (a thru i and Appendix A).

1.18 Bio-based Materials: Contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. See http://www.biopreferred.gov/ for acceptable products. The Contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products and the Safety Data Sheets (SDS) used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200. SDS shall be provided within 14 days from the date of award for approval by the CO and COR. Deliverable 04

1.19 Conservation of Utilities: The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include but are not limited to the following: lights shall be used only in areas where and at a time when work is actually being performed;

heating, ventilation and air conditioning (HVAC) controls shall not be adjusted by Contractor employees; and water faucets and valves shall be turned off after each use.

1.20 Recycling: Contractor shall recycle all recyclable discarded materials when appropriate. Recycling containers for cardboard and paper products and in located in the office area.

2.0 Contractor Requirements

2.1 General: HCNRA is open year around with peak visitation between May 1st thru October. Services will be required throughout the year at varying levels. The level of effort required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each CLIN.

2.2 Facility Information: The HCNRA office covers approximately 2,575 square feet of public space including a visitor lobby, receptionist area, 3 staff offices, an open employee work area, 3 restrooms, a conference room, small kitchen area, mechanical room, and communications room. It has a cement wrap around front porch and single steps in the back. The office consists of a combination of ceramic title, vinyl, and carpeted flooring. It has 6 windows measuring 60” x 42” each, 15 windows measuring 24” x 60”, 1 window measuring 48” x 18”, 1 glass front door with side glass panels, and 2 single doors with glass. (Reference Office Layout Exhibit 1)

3 Technical Requirements/Tasks http://www.biopreferred.gov/

3.1 Task 1 – Basic Janitorial Services-Office: Contractor shall ensure the duties/tasks on this contract are performed weekly or as necessary to produce the end-results as specified. Services are required weekly and shall be scheduled on Fridays.

Task 1 - Basic Janitorial Services

Task Required Service – Sub-Tasks Minimum Acceptable Quality Level

1.1 Remove Trash and Clean Trash

Receptacle Surface

Contractor shall clean all trash receptacles ensuring they are emptied, and trash disposed of, in the external dumpster located employee parking lot, about 200 feet from the back-office door. Boxes, cans, and paper placed near trash receptacles labeled as “TRASH” shall also be disposed of. Trash receptacles shall be left clean, free of odors, and returned to their initial location.

Contractor shall provide appropriately sized liners.

1.2 Clean Non-Carpeted Floor Surfaces Contractor shall clean all non-carpeted floor surfaces including vestibules, lobbies, and all walking surfaces to ensure a uniform and professional appearance. Contractor shall ensure cleanings are addressed by a combination of sweeping, dust mopping, damp mopping, and vacuum. Floors shall be maintained with a uniform appearance without buildup, free of all marks, dust, dirt, and debris. Moveable items (i.e., chairs, trash receptacles and any easily movable item of 50 pounds or less) shall be tilted or moved to clean underneath. Moved items shall be returned to their original position after cleaning. Baseboards, corners, and wall/floor edges shall also be clean.

Note: Service does not include picking up items left on the floor by personnel.

Many personnel are field-going so the Contractor shall anticipate mud, rocks, pebbles, and the like to be tracked into all areas of the building.

1.3 Vacuum of Carpeted Areas Contractor shall vacuum all carpeted surfaces, to include area and throw rugs, corners and edges shall be vacuumed free of all visible dirt, debris, dust, litter, and any other foreign matter to ensure a uniform and professional appearance.

All tears, burns, and raveling shall be brought to the attention of the COR as soon as practicable. Moveable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning. Upholstered chairs should be vacuumed as needed.

Note: Service does not include picking up items left on the floor by personnel.

Many personnel are field-going so the Contractor shall anticipate mud, rocks, pebbles, and the like to be tracked into all areas of the building.

1.4 Spot Clean Floors/Carpets Contractor shall remove all spots, stains, and odors with a manufacturer’s approved method. Stains and spots shall be removed and included in normal service schedule.

Note: Contractor shall anticipate mud, rocks, pebbles, and the like to be tracked into all areas of the building.

1.5 Clean Interior

Glass/Mirrors/Transparent Cases

Contractor shall clean all interior glass, including windows, glass in doors, partitions, walls, display cases, directory boards with an edge lower than 7 feet from floor. Surfaces shall be clean, not cloudy, free of all streaks, smudges, water marks, and dirt.

1.6 Dusting and Cleaning of General

Surfaces and Furniture

Contractor shall ensure all horizontal surfaces up to 7 feet in height are free of obvious spots, stains, dirt, debris, and dust. Furniture includes but is not limited to counters, tabletops, filing cabinets, fans, shelving, and light fixtures as applicable. Equipment includes but is not limited to phones, fax machines, printers, computer towers, and screens. Walls include but is not limited to doors, and mini-blinds shall be free of dust, soil substances, cobwebs, and markings. Contractor shall not remove paperwork from areas to dust or clean.

Note: Service is not required for desks, desk chairs, or furniture in employee workspace.

1.7 Disinfect Metal Handrails and Door

Push Panels

Contractor shall disinfect all safety aids and high contact touch points including but not limited to handrails, door handles, and door push panels.

1.8 Clean Drinking Fountains Clean all polished metal surfaces and exterior surfaces of fountain ensuring watermarks, incrustations, and debris have been removed.

1.9 Exterior Ashtrays and Garbage

Receptacles

Contractor shall ensure all exterior ashtrays and garbage receptacles are emptied and maintain a professional appearance.

1.10 Exterior Cleaning of Walkways and

Parking Area

Contractor shall ensure all exterior walkways and parking lot to include entryways, porches, steps, and sidewalks are free of all litter, gravel, dirt, dust, and cobwebs.

3.2 Task 2 – Basic Janitorial Services-Restrooms: Contractor shall ensure duties/tasks on this contract are performed weekly or as necessary to produce the end-results as specified. Services are required weekly and shall be scheduled on Fridays.

Task 2 - Basic Janitorial Services - Restrooms

Sub-Tasks Minimum Acceptable Quality Level

2.1 Remove Trash and Clean Trash

Receptacle Surface

Contractor shall clean all trash receptacles ensuring they are emptied, and trash disposed of, in the external dumpster located rear of the employee parking lot. Trash receptacles shall be disinfected, clean, free of odors, debris, mold encrustations, and returned to their initial location. Contractor shall provide appropriately sized liners.

2.2 Clean Floor Surfaces Contractor shall clean all floor surfaces to ensure a uniform, and professional appearance. Floors shall be disinfected, clean, free of odors, dust, dirt, debris, mold, and encrustations. Contractor shall ensure appearance does not have streaks, swirl marks, detergent residue or any evidence of soil, stain, film or standing water. Moveable items (i.e., chairs, trash receptacles and any easily movable item of 50 pounds or less) shall be tilted or moved to clean underneath. Moved items shall be returned to their original position after cleaning. Baseboards, corners, and wall/floor edges shall also be clean.

Note: Contractor shall anticipate mud, rocks, pebbles, and the like to be tracked into all areas of the building.

2.3 Clean and Disinfect Interior Glass, Mirrors, and Fixtures

Contractor shall clean and disinfect all interior glass and fixtures, including but not limited to mirrors, sinks, toilets, urinals, lavatories, dispensers, plumbing fixtures, doors, walls, stall/partition doors, entry doors (including kick plates, handle, ventilation grates, metal guards), showers, shower mats, benches, windows, and glass in doors. All surfaces shall be disinfected and cleaned using approved cleaning products. All surfaces shall be free of odors, dust, dirt, debris, mold, encrustations, streaks, smudges, water marks, and not cloudy.

2.4 Clean Walls and Vents Contractor shall clean vents and surfaces up to 7 feet in height ensuring surfaces are free of obvious dirt, dust, and spills. Walls shall be free of all film, spots, and detergent buildup.

2.5 De-Scale Toilets/Urinals/Sinks De-scaling shall be performed to keep areas free of spots, water spots, scale buildup, soap scum, rust, odor, and any other deposits.

2.6 Stock Restroom Supplies Contractor shall ensure restroom supplies including but not limited to full wall mounted liquid soap dispensers, toilet paper, and paper towels are sufficiently stocked and that supplies do not run out before next scheduled cleaning. Toilet paper dispensers shall always be stocked with 1 rolls with at least 75% of toilet paper remaining. The remaining bottom toilet paper roll shall be restocked when less than 10% of the roll remains.

3.3. Task 3 – Semi-Annual Janitorial Services: Contractor shall ensure the duties/tasks on this contract are performed semi-annually as specified within 21 days’ notice. Services are generally required in May and September and shall be coordinated and scheduled with the COR at least than 72 hours prior to servicing.

Task 3 – Semi-Annual Janitorial Services

Tasks Required Service – Sub-Tasks Minimum Acceptable Quality Level

3.1 Clean Exterior/Interior Windows Contractor shall clean all exterior windows and doors, including glass surfaces, frames, casings, and sills. Surfaces shall be clean, not cloudy, free of all streaks, smudges, water marks, and dirt.

3.4. Task 4 –Annual Janitorial Services: Contractor shall ensure the duties/tasks on this contract are performed annually as specified within 21 days’ notice. Services are generally required in September and shall be coordinated and scheduled with the COR at least 72 hours prior to servicing.

Task 4 –Annual Janitorial Services

Tasks Required Service – Sub-Tasks Minimum Acceptable Quality Level

4.1 Shampoo Carpets and

Upholstered Chairs

All carpets and upholstered chairs shall be cleaned in accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. Moveable items shall be moved to access the floor underneath those items and shall be returned to their original position after cleaning.

This task may be done in partial segments due to size of the building, ensuring that all carpeted areas and upholstered chairs are completed within 21 days of notification.

4.2 Clean Light Fixtures and Blinds Ensure all insects are removed from light fixtures and dust window blinds.

3.5. Task 5 –Short-Notice Janitorial Services: Periodically the HCNRA office’s workload may exceed planned janitorial service capacity and additional services will be required. Contractor shall ensure the duties/tasks on this contract are performed as specified within 5 days’ notice.

Task 5 – Short-Notice Janitorial Services

Sub-Tasks Minimum Acceptable Quality Level

5.1 Services shall be consistent with

services specified in Paragraphs

3.2 thru 3.4. With 5 days of notification the COR may direct the Contractor to provide short-notice janitorial service on a man-day basis.

Provide timely man-day service consistent with the standards specified in paragraphs 3.2 thru 3.3 with-in 5 days of notification.

4.0 Deliverables Schedule

4.1 The contractor shall submit an electronic copy of all deliverables to the CO and COR in PDF format and phrased in layperson language.

Deliverables Schedule Item Deliverable Objective Frequency

1 Contractor Work Plan

Para 1.11. The Contractor shall develop and maintain a work plan to ensure services are performed in accordance with this PWS

No later than 14 days after contract award. To the COR.

2 Quality Control Plan

Para 1.12. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services

No later than 14 days after contract award. To the COR

3 Contract Manager Para 1.13. Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor.

No later than 14 days after contract award. To the COR.

4. Biobased Products Under

Para 1.18. Report the product types and dollar value of any USDA-designated biobased products

No later 14 days after contract award and no later than March 31 of each year to SAM.GOV and the COR.

Service Contracts Report purchased by the contractor IAW FAR clause 52.223-2.

5 Contractor Employee Background Checks

Para 5.3. Provide a list of all contractor personnel, including subcontractors, assigned to this contract and their point of contacts. Provide background checks for all personnel who will have access to the facility.

No later than 14 days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

6 Accidents Para 5.7. Report any accident within 24 hours from occurrence.

No later than 24 hours from occurrence to the COR.

5.0 Security and Safety Requirements

5.1 Security: Contractor personnel or any representative of the contractor entering Government facilities shall abide by all security regulations. Doors shall remain locked and secure; no public entrance is permitted. At the close of each work period, government facilities, equipment, and materials shall be secured.

5.2 Identification of Contractor Employees: All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by wearing clearly written and visible nametags at all times, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

5.3 Contractor Employee Background Checks: Background checks are required to comply with Presidential Directive

HSPD-12 that requires “for unescorted entry into a federal facility, the individual will have a background investigation on file.” Within 14 days of contract award and a new employee being selected for work on this contract, provide a complete list of the name, address, social security number, date of birth, and work phone of each employee engaged in the performance of this contract. Deliverable 05

5.4 Conduct of Personnel: CO may require the contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the CO that such action is in the best interests of the government. Such removal from the job site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

5.5 Key Control: If the contractor is provided with key fobs programed with door access codes (to allow access to buildings) and/or keys for storage, dumpster, rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The contractor shall not remove the keys from the premises nor are these keys to be duplicated. All keys that are provided to the contractor will require a logged entry with signature and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense.

In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock(s); however, the Government, at its option, may replace the affected lock(s) or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of rekeying or the replacement of the lock(s) shall be deducted from the monthly payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total costs deducted from the monthly payment due to the Contractor.

5.6 Safety: Contractor personnel shall comply with all Wallowa Whitman National Forest directives and policies.

5.7 Accidents: Report any accident within 24 hours from occurrence to the COR. Deliverable 06

5.7 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability.

Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization, shall be considered as meeting these requirements.

The Contractor shall not store combustible supplies, including rags, paper, and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items. However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by laundering, or removed off-site.

6.0 Performance Requirement Measures

6.1 The government expects the contractor to work at an acceptable performance level throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

6.2 Acceptable Performance: Acceptable performance is achieved if 100% of the requirement is successfully satisfied. The Contractor’s acceptable performance will be rated in COR reports and in the Contractor Performance Assessment Reporting System (CPARS) as Satisfactory, Very Good, or Exceptional as applicable.

6.3 Unacceptable Performance: Unacceptable performance is achieved if less than 100% of the requirement is satisfied (e.g., work specified by contract is incomplete or work is not IAW the PWS and manufacturer’s specifications). If the performance is deemed unacceptable for any objective (required task), the COR will determine the possible cause of this unacceptable performance. Unacceptable performance caused by actions of the Contractor shall be reported to the Contractor’s on-site representative and request its signature on documentation acknowledging notification. Unacceptable performance caused by actions of the Government shall not be held against the Contractor. If the Contractor disputes the results of surveillance, the COR must refer the Contractor to the CO for resolution. The Contractor’s unacceptable performance will be rated in COR reports and in CPARS as Marginal or Unsatisfactory.

6.4 Performance Requirements Summary:

Task Performance Objective Performance Standard

Method of Surveillance Remedy

Task 1:

Basic Janitorial Services

The contractor shall provide cleaning and disinfecting services.

Work shall be performed IAW this PWS (Paragraph 3.1) and all federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaints.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 2: Basic Janitorial Services - Restrooms

The contractor shall provide restrooms cleaning and disinfecting services.

Work shall be performed IAW this PWS (Paragraph 3.2) and all federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

Random Sampling, Periodic Surveillance, and/or Validated Customer Complaints.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 3:

Semi-Annual Janitorial Services

The contractor shall provide semi-annual interior and exterior window cleaning services.

Work shall be performed IAW this PWS (Paragraph

95% of the requirement satisfied.

Tasks completed within calendar 21 days of COR notification.

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful

3.3) and all federal, state, and local laws and regulations.

CTR provided 72 hours advance notice.

completion and acceptance.

Task 4:

Annual Janitorial Services

The contractor shall provide annual cleaning services.

Work shall be performed IAW this PWS (Paragraph 3.4) and all federal, state, and local laws and regulations.

95% of the requirement satisfied.

Tasks completed within calendar 21 days of COR notification.

CTR provided 72 hours advance notice.

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

Task 5:

Short-Notice Janitorial Services

Contractor to provide short-notice janitorial service on a man-day basis.

Work shall be performed IAW this PWS (Paragraphs

3.2 thru 3.4)

CTR provided man-day support within 5 calendar days of COR notification

100% Inspection.

The government has the right to change or modify inspection methods at its discretion.

Full invoice payment upon successful completion and acceptance.

6.5 Customer Complaints: Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing and give the Contractor additional time to correct the defect. Should the Contractor disagree with the complaint after investigation of the site, the Contractor shall notify the COR. The COR will review the matter to re-examine the validity of the complaint. The COR will re-inspect the services for compliance prior to acceptance.

7.0 Government Furnished Property (GFP)

7.1 The Government shall furnish the following items of government property to the Contractor for use in the performance of this contract. Notify COR when GFP is low within 2 weeks of anticipated need. All GFP shall be used and maintained by the Contractor during the performance of this contract.

Government Furnished Property

Item Description Quantity Location

Key Card entry key to access north entrance of the building near the employee parking lot Storage Closet, and Dispensers

1 HCNRA

2 Storage Closet 1 HCNRA 3 Dumpster for Trash Disposal 1 HCNRA

4 Water As needed following conservation of utilities practices. HCNRA

5 Electric Power As needed following conservation of utilities practices. HCNRA

8.0 Contractor Furnished Property

8.1 The Contractor shall furnish all supplies, tools, materials, and equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.) necessary to satisfactorily meet or exceed the performance standards of this contract.

8.2 Consumables: The Contractor shall provide all consumable products including trash bags, hand soap, towels and toilet paper. Consumables including soap, towels and toilet paper shall fit in installed hardware. Contractor shall ensure that a two-week supply of consumable products are available to Forest Service personnel for self-replenishment.

9.0 Definitions

9.1 Acceptable Quality Level: The allowable leeway or variance from a standard before the government will reject the specific service. An AQL does not say that the contractor may knowingly offer defective service. It implies that the government recognizes that defective performance sometimes happens unintentionally. As long as the percent of defective performance does not exceed the AQL, the service will not be rejected by the government. The contractor, however, must re-perform the defective service when possible.

9.2 Business Day: Refers to any day in which government normal business operations are conducted. For this contract, a business day will be in accordance with PWS Paragraph 1.8, Government Regular Working Hours.

9.3 Clean: This term shall be defined as free of dirt, odors, dust, spots, streaks, film, stains, smudges, litter, debris, foreign matter, and other residue or evidence of soil. Any floor maintenance solutions or cleaning product residue that may have splashed or is not an air-dry product shall be removed. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath.

9.4 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. "Termination Contracting Officer (TCO)" refers to a Contracting Officer who is settling terminated contracts. A single Contracting Officer may be responsible for duties in any or all of these areas.

9.5 Contracting Officer’s Representative (COR): An individual, including a Contracting Officer’s Technical

Representative (COTR), designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

9.6 Contractor: The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract.

The term in this contract refers to the prime.

9.7 Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

9.8 Deliverable: Anything that can be physically delivered, but may include non-manufactured things.

such as meeting minutes or reports.

9.9 Disinfect: Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

9.10 Facility: An establishment, structure, or assembly of equipment designated for a specific function; something designed, built, installed, etc., to serve a specific function affording a convenience or service.

9.12 Frequency of Service: For the purpose of this contract, the frequency of services shall be defined as stated below:

9.11.1 Semi-Annual: Services to be performed twice in a 12-month period (usually every 6 months) during the term of the contract.

9.11.2 Weekly: Services to be performed once a week during the term of the contract.

9.12 Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

9.13 Government Property: All property owned or leased by the Government. Government property includes both government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

9.14 Inspection: Examining and testing supplies or services (including, when appropriate, raw materials, components, and intermediates assemblies) to determine whether they conform to contract requirements.

9.15 Non-Personal Services Contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

9.16 Performance Objectives: Describe the work that is to take place.

9.17 Performance Requirements Summary (PRS): Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

9.18 Performance Standard: Describe the desired results that are to be achieved. A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

9.19 Quality Assurance (QA): A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

9.20 Quality Assurance Surveillance Plan (QASP): An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

9.21 Quality Control (QC): A method used by the Contractor to control the quality of goods and services provided.

9.22 Random Sampling: A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

9.23 Space: An area to receive janitorial services, which may or may not be considered to be a room by common definition. Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

9.24 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

9.25 Trash Receptacle: Trash receptacles such as wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.

6.0 Performance Requirement Measures