Ash Wellness Sole Source Letter _ September 2.pdf
PDF 94 KB Posted
- Attached to
- SS03-12202024- MPS
- Solicitation number
- PE-12800-NONST-2025-000000007
- Issued by
- Fulton County, Georgia
About this file
This is a sole source justification letter from Ash Wellness, Inc. dated September 12, 2024, detailing their comprehensive suite of at-home medical testing services. The company claims to be the only vendor capable of providing their specific combination of services, which includes customizable testing programs, self-collection testing kits for GC/CT, Syphilis, HIV, and 100+ other tests, white-labeled patient portals, and fulfillment services. The services feature FDA-approved testing kits shipped within 24 business hours, bilingual instructions (English/Spanish), real-time results dashboard, and comprehensive patient support.
The service infrastructure includes a network of 10+ CLIA/CAP certified labs with 3-5 day processing times, accredited providers in all 50 states for result review, and dedicated support teams operating Monday through Friday from 8AM to 6PM ET. The company provides customizable branding options, result cards, email notifications, and resource pages. Technical capabilities include integration with client websites, real-time monitoring dashboards, and comprehensive quarterly reporting on patient demographics and testing outcomes. The letter is signed by David Stein, Chief Executive Officer of Ash Wellness, Inc., located at 12 E 33rd St, 10th FL, New York, NY 10016.
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Other files
| File | Type | Posted |
|---|---|---|
| ASH Wellness_Justification and Request for Aw.pdf | ||
| ASH Wellness_Justification and Request Final.pdf | ||
| Sole Source Advertisement for Ash Wellness.docx | DOCX document |
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Text version
ASH WELLNESS, INC.
12 E 33RD ST, 10TH FL
NEW YORK, NY 10016
September 12, 2024
To whom it may concern:
Below please find the suite of services that Ash Wellness provides. To our knowledge we are the only vendor able to provide this specific suite of services.
Testing Program
1. Custom testing programs designed to engage with and meet the needs of Client’s unique patient population.
2. Fully customizable testing panels with no contingencies or additional required components.
a. 3-site GC/CT specimen self-collection for home testing in all 50 states.
b. Syphilis specimen self-collection for home testing using Dried Blood Spot Cards.
c. HIV specimen self-collection for home testing using Dried Blood Spot Cards.
3. Access to 100+ tests through at-home collection.
4. In-depth quarterly reporting on patient demographics, result rate, detection rate, etc. to support ongoing funding proposals.
5. Client Portal to view orders and results in real-time. Dashboard capabilities to monitor high-level program performance.
Self-Collection Testing Kits
6. Fully white-labeled self collection kits to match Client branding.
7. Dedicated design team to support branding and customization process, in adherence with accessibility standards.
8. FDA Approved fulfillment center located on the East Coast of the United States.
9. Kits shipped and fulfilled within 24 business hours.
10. Comprehensive testing kits all with all materials needed to complete self-collection without support or medical assistance, including pre-paid shipping for completed test kits back to the lab.
11. Printed and video guided self collection instructions available in English and Spanish.
Ordering and Patient Portal, Notifications & Results Delivery
12. Client branded Online ordering platform for home test which can be integrated into Client websites or other marketing campaigns.
13. Fully white label Patient Portal available in English and Spanish and in a 6th grade reading level, allowing patients to easily navigate their testing experience, contact support, and access to local resources.
14. Dedicated design team to support branding and customization process, in adherence with accessibility standards.
15. Customizable Resource page available on Patient Portal with local, affordable, care options to meet the needs of Client’s unique patient population.
16. Customizable result cards with client-specific contact information to support linkage to care.
17. Customizable, Client-branded email notifications informing patients of major status updates throughout their testing process and providing tracking links for additional monitoring.
Lab Processing
18. Lab network of 10+ CLIA/CAP certified labs to enable redundancy.
19. Dedicated Lab Operations team to monitor samples arriving at the lab and identify problem samples requiring intervention to ensure problem samples are recovered and processed.
20. Lab processing of viable samples within 3-5 business days.
21. Rejection alerts for any samples unable to be processed by the lab to enable replacement kits quickly and seamlessly.
Provider Review & Linkage to Care
22. Network of accredited providers in all 50 states to review all orders and results.
23. Synchronous provider follow-up via phone to alert patients of any positive, reactive or other critical results. Mandatory 3-call protocol for unresponsive patients.
24. Detailed clinical protocol for all lab panels with customizable introductory and closing scripts to properly identify Client’s program and help support linkage to care.
25. Customizable email alerts informing clients of positive, reactive, inconclusive or other critical results in real time, allowing for quicker, more seamless, linkage to care.
Client & Patient Support
26. Dedicated client success team to support system launch, customizations, patient & Client resources, patient/provider 1-on-1 support, press/marketing strategy.
27. Client Support Helpdesk available M - F, 8AM - 6PM ET for any Client questions or inquiries.
28. Client Resource Center with supplemental materials, FAQs and additional Resources to educate and guide clients on how to successfully run an at-home testing program.
29. Patient Support Helpdesk available M - F, 8AM - 6PM ET for any patient questions or inquiries.
a. Proactive outreach directly to patients to resolve any kit issues throughout the entire at-home testing process.
30. Patient Resources Center with FAQs and additional resources to guide patients throughout the entire at-home testing experience.
David Stein Chief Executive Officer Ash Wellness, Inc.
David Stein
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