SOURCES SOUGHT / REQUEST FOR INFORMATION (RFI)

Commercial Cellular Phone Services – ASG-Jordan

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DEPARTMENT OF THE ARMY

Joint Training Center, Jordan | APO AE 09315

SOURCES SOUGHT NOTICE / REQUEST FOR INFORMATION (RFI)

Commercial Cellular Phone Services for Area Support Group – Jordan (ASG-Jordan)

Market Research · FAR Part 10 · Not a Request for Proposal

NOTICE: THIS IS NOT A SOLICITATION

This Sources Sought Notice is issued solely for information and planning purposes under FAR 10.001. It does not constitute a Request for Proposal (RFP), Invitation for Bids (IFB), Request for Quotation (RFQ), or a commitment by the Government to issue solicitation or award a contract. The Government will not pay for information provided in response to this notice, nor for any costs incurred by respondents. Responses will be used only to conduct market research, assess industry capability, and inform acquisition strategy (including any small-business set-aside determination). Failure to respond does not preclude participation in any future solicitation.

Notice Type: Sources Sought / Request for Information (Market Research)

NAICS Code: 517112 – Wireless Telecommunications Carriers (except Satellite)

Size Standard: 1,500 employees

PSC: DE02 – IT and Telecom – Mobile Device Support Services

Place of Performance: Joint Training Center (JTC), Jordan / ASG-Jordan, APO AE 09315

Contracting Office Regional Contracting Office – Jordan

Theater Contracting Center- Southwest Asia (TCC-SWA)

408th Contracting Support Brigade

Requiring Activity Area Support Group – Jordan (ASG-J), Directorate of Logistics (DOL) &

Operational Contract Support (OCS), Joint Training Center (JTC), Zarqa, Hashemite Kingdom of Jordan, APO AE 09315.

Anticipated Contract

Type:

Firm-Fixed-Price (FFP) Task Order or Standalone Contract

Anticipated PoP: Base Period of 12 months + up to three (3) 12-month option periods

Response Due Date: 30 October 2026 at 1600 Jordan Local Time

Primary POC CPT, LG Yaa D. Agyepong-Wiafe

Email: yaa.d.agyepongwiafe.mil@army.mil

1st Alternate POC SFC NCOIC Cassandra Petway, cassandra.y.petway.mil@army.mil

2nd Alternate POC Hector G. Vega, hector.g.vega.civ@army.mil

SAM.gov Link https://sam.gov (posted under Sources Sought / Special Notice as applicable)

1. PURPOSE

This Sources Sought Notice / Request for Information (RFI) is issued for market research purposes only in accordance with FAR Part 10. The U.S. Government is seeking information from interested and capable sources regarding the ability to provide commercial cellular telephone services in support of Area Support Group – Jordan (ASG-Jordan) and the Joint Training Center–Jordan. Responses will assist the Government in determining the availability of qualified sources, refining requirements, and developing an appropriate acquisition strategy.

THIS IS NOT A SOLICITATION OR REQUEST FOR PROPOSAL. No award will result from this notice. The

Government does not intend to pay for information provided under this RFI. Responses are voluntary.

2. BACKGROUND

The previous requirement was fulfilled under Task Order W912D23F1013 (awarded 12 May 2023). The current

Performance Work Statement (PWS) dated 07 October 2026 expands and refines the requirement to emphasize comprehensive commercial cellular services, network quality and coverage at U.S. facilities in Jordan, roaming across mailto:yaa.d.agyepongwiafe.mil@army.mil mailto:cassandra.y.petway.mil@army.mil mailto:hector.g.vega.civ@army.mil

Page 2 of 5 | UNCLASSIFIED | Market Research Only – Not a Solicitation a defined network of countries, 24/7 technical and on-site support, scalable service plans, and strict feature authorization controls.

3. REQUIREMENT SUMMARY

The Contractor shall provide reliable, secure, and high-quality commercial cellular telephone services including voice, messaging, and data throughout Jordan and designated roaming countries. Key elements from the 07 October 2026

PWS include:

⎯ Service Capabilities: Local and international voice calls; SMS and MMS; internet data; call waiting, call forwarding, three-way calling, and voicemail; tethering; automated SMS usage notifications from the service provider.

⎯ Feature Authorization: Cellular devices shall be explicitly authorized to utilize only those capabilities specified in the assigned service plan. The Contractor shall disable all unauthorized features. Unauthorized access shall result in no additional expense to the U.S. Government.

⎯ Coverage: Complete 5G cellular service coverage (or then-current commercial standard, whichever is greater) across the Joint Training Center (JTC), Jordan, including all indoor facilities. Reliable connectivity at all U.S. Government facilities in Jordan.

⎯ Roaming Network: Single total rate applicable to a special calling group that includes Kuwait, Afghanistan, Iraq, Yemen, Egypt, Jordan, United Arab Emirates, Saudi Arabia, Turkey, Oman, Bahrain, Syria, Djibouti, Lebanon, United States of America, Spain, Germany, United Kingdom, and Ireland.

⎯ Service Plans: Premium-level plans meeting or exceeding unlimited local incoming/outgoing minutes and

SMS/MMS; 150 minutes international/roaming; 150 international/roaming SMS/MMS; 18 GB local and

Roaming Network data; tethering; voicemail and advanced calling features. Additional Data Packs (2 GB, 30-day expiration, non-auto-refresh) and MiFi Data plans (10 GB base, incremental 2 GB) required.

⎯ Service Solutions Applicable to All Users: Accounts configured to prevent overages once plan limits are reached (Contracting Officer may set/remove spend limits); unlimited calling group minutes, SMS, and MMS between users on the account; free incoming/outgoing SMS from the service provider; free incoming international calls deducted from local minutes balance (not charged at an increased rate).

⎯ SIM Management: Ability to activate, change, or disable individual SIM cards within 12 hours of written notification; free SMS usage alerts at 50%, 75%, 95%, and 100% of monthly allotted call, SMS, and data; trio re-pluggable, three-size form-fit, pre-cut SIM cards; rapid replacement/repair/reimbursement for defective

SIMs.

⎯ Technical & On-Site Support: 24/7/365 technical support with English-language industry-standard trouble tracking; on-site hardware/software support personnel available to arrive within 24 hours of notification;

fluent in English including technical terminology; emergency repair response within 24 hours.

⎯ Network Performance Standards: Network availability ≥ 99.9% (measured monthly); call setup success rate ≥ 98%; dropped call rate ≤ 2%; excellent voice quality with minimal static, echo, or distortion;

compliance with primary Quality of Service (QoS) performance obligations in the Contractor’s telecommunications license; service (technology, speed, availability) equivalent to that provided to the

Contractor’s commercial customers.

⎯ Network Survivability and Recovery: Working system of network survivability for emergencies and serious disasters; recovery plan addressing network congestion or partial destruction; online tool for assignment of short numbers, call screening rules, and batch provisioning of directory for Business Group members.

⎯ Mass Notification: Capability to notify all users on the account via SMS within sixty (60) seconds of initiation.

⎯ Infrastructure & Maintenance: Capability to enhance coverage via towers, antennas, Cellular-On-Wheels

(COWs), repeaters, or in-building solutions at no additional cost to the Government; maintain and refuel fixed and mobile cellular towers; coordinate scheduled maintenance at least seven (7) days in advance.

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⎯ Administrative: WAWF invoicing; online account management portal for the Contracting Officer and authorized representatives; mid-cycle plan changes applied the day of request with prorated charges only (no overlap or double billing); JCCS registration and Combating Trafficking in Persons (CTIP) plan requirements.

Note: The full Performance Work Statement (PWS) dated 07 October 2026 will be provided upon request to interested parties that submit a capability statement. The PWS is the authoritative requirements document.

3.1 Suggested CLIN Structure for Pricing Responses

For market research and ROM pricing purposes, the Government provides the following illustrative CLIN structure.

This structure is derived from the prior Task Order W912D223F1013 and adapted to better align with the service-oriented requirements of the 07 October 2026 PWS. Offerors may use this structure or propose an alternative CLIN structure that clearly addresses all PWS requirements. Quantities shown are historical examples only and may change under a future solicitation. Specific device models are not mandated by the PWS.

Table 1 – Illustrative Base Period CLINs (Pricing Template – No Historical Prices)

CLIN Description / Supplies/Services Est. Qty Unit Price Total Price (ROM)

0001 Premium Cellular Service Plan (FFP) Unlimited local voice

& SMS/MMS; 150 international/roaming minutes; 150 international/roaming SMS/MMS; 18 GB local + Roaming

Network data; tethering; voicemail & advanced calling features. Includes SIM provisioning and management.

(Historical reference quantity: approximately 19 lines)

[Offeror] Months $ ______

0002 MiFi / Data-Only Hotspot Service Plan (FFP) 10 GB data

(capability to increase in 2 GB increments). Includes device or SIM as applicable. (Historical reference quantity:

approximately 4 lines)

[Offeror] Months $ ______

0003 Data Pack Add-On (FFP) 2 GB local data applied to any subscriber line upon Contracting Officer request. Expires 30 days after subscription; does not auto-refresh.

[Offeror] Each $ ______

(Optional)

Government-Furnished or Contractor-Furnished Handset /

Device (if offered) Any compatible smartphone or hotspot device. Specific models are not mandated by the PWS.

Pricing may be provided as a separate CLIN or bundled with service.

[Offeror] Each $ ______

Table 2 – Option Periods (Same Structure)

Option CLINs Illustrative Period of Performance Description

1001 / 1002 / 1003 /

Option Year 1 (12 months) Same structure as Base Period CLINs 0001–0004

2001 / 2002 / 2003 /

Option Year 2 (12 months) Same structure as Base Period CLINs 0001–0004

3001 / 3002 / 3003 /

Option Year 3 (12 months) Same structure as Base Period CLINs 0001–0004

Important Notes on Pricing: (1) No historical unit prices or extended amounts from the prior Task Order are provided. Offerors shall propose independent ROM pricing. (2) Quantities are historical examples only and may change. (3) Specific device models are not required by the PWS; any device CLIN is optional. (4) Pricing is for market research only and is not binding.

4. INFORMATION REQUESTED FROM INDUSTRY

Interested parties are requested to submit a capability statement (not to exceed 10 pages, excluding pricing tables) addressing the following:

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1. Company Information: Legal name, CAGE/UEI, mailing address, point of contact (name, title, email, phone), business size status under NAICS 517112 (including any socioeconomic categories: Small Business, 8(a), HUBZone, SDVOSB, WOSB, etc.), and GSA Schedule or other contract vehicle holdings (if any).

2. Relevant Experience: Describe experience providing commercial cellular / wireless telecommunications services to U.S. Government or commercial customers in Jordan, the broader Middle East, or comparable overseas environments within the last five (5) years. Include contract numbers, period of performance, approximate value, and customer points of contact if releasable.

3. Network & Coverage Capability: Confirm ability to provide 5G (or current commercial standard) coverage throughout the Joint Training Center, Jordan, including indoor facilities. Describe existing infrastructure, spectrum licenses, or partnership arrangements in Jordan. Address ability to install/maintain antennas, towers, COWs, or in-building solutions at no additional cost to the Government.

4. Roaming Capability: Confirm ability to offer a single-rate roaming plan covering all countries listed in

Section 3 (Roaming Network). Describe any limitations.

5. Support Capability: Describe 24/7 technical support model (English-language trouble tracking) and ability to provide on-site personnel at JTC within 24 hours of notification. Confirm base access / badging capability.

6. Service Plans, Feature Authorization & Flexibility: Confirm ability to provide the Premium, Data Pack, and MiFi plans described in the PWS (or equivalent/superior). Address SIM activation/change/disable timelines (≤12 hours), usage notification features, feature authorization controls, unlimited intra-account calling group, and free incoming international call treatment.

7. Performance Standards & Survivability: Address ability to meet or exceed the stated network availability

(99.9%), call setup success (≥98%), and dropped call (≤2%) metrics; compliance with local Jordanian telecom license QoS requirements; and network survivability/recovery capabilities.

8. Pricing / ROM Information (Critical): Provide Rough-Order-of-Magnitude (ROM) pricing using the illustrative CLIN structure in Tables 1 and 2 (or a proposed alternative structure that aligns with the 07

October 2026 PWS). Complete the Unit Price (ROM) column. Include any assumptions, volume discounts, or tax treatment. Pricing is for market research only and is not binding. Do not rely on or reference historical unit prices from the prior Task Order.

9. Small Business / Subcontracting: If a large business, describe any intended small business participation or subcontracting approach.

10. Other Comments: Any recommended changes to the draft requirements, potential risks, or alternative technical approaches that could improve cost-effectiveness, performance, or competition.

5. SUBMISSION INSTRUCTIONS

Capability statements shall be submitted electronically in Microsoft Word or PDF format to the Point of Contact listed above no later than 30 October 2026 at 1600 Jordan local time. Email subject line shall read: “Sources Sought – ASG-

Jordan Cellular Phone Services – [Company Name]”.

Proprietary or competition-sensitive information (including pricing) shall be clearly marked. The Government will protect such information to the extent permitted by law.

6. DISCLAIMER AND ADDITIONAL INFORMATION

This Sources Sought / RFI is issued solely for information and planning purposes. It does not constitute a Request for

Proposal (RFP), Invitation for Bid (IFB), or an obligation on the part of the Government to acquire any products or services. No contract award will be made based on responses to this notice. The Government reserves the right to utilize the information for any purpose deemed necessary and legally appropriate, including development of a future solicitation.

Any future solicitation will be posted on SAM.gov. Interested parties are responsible for monitoring SAM.gov for updates.

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Questions regarding this Sources Sought Notice/RFI shall be submitted in writing via email to the Point of Contact.

Telephone inquiries will not be accepted.

— END OF SOURCES SOUGHT NOTICE / RFI —

UNCLASSIFIED