ARMY APG LDSS PWS.docx

Performance Work Statement (PWS) For Logistical Depot Support Services (LDSS)

13 June 2022

Prepared by:

Product Lead, Commercial Satellite Terminal Programs Project Manager, Tactical Network (PM TN)

SFAE-CCC-WTS

Aberdeen Proving Ground, MD 21005

1.0 Scope. Product Lead (PdL) Commercial Satellite Terminal Program (CSTP) and Project Manager Tactical Network (PM TN) require Logistical Depot Support Services (LDSS) to provide on-going shipping, receiving, warehouse, and storage services located at Kuwait, Germany and Aberdeen Proving Ground, Maryland (APG, MD) as well as needed support. The primary purpose of the LDSS will be to support PdL CSTP programs and customers to include, but not limited to the SATCOM Maintenance Center (SMC).

This Performance Work Statement (PWS) establishes the overarching requirements for Contractor provided services and facilities in support of the PdL CSTP mission which provides tracking for all Government assets and equipment, operational or spared, worldwide as well as logistical warehouse support for multiple programs to include but not limited to Deployable Ku Earth Terminal (DKET), Secure Internet Protocol Router and Non-classified Internet Protocol Router (SIPR/NIPR) Access Point (SNAP), Tactical Edge Communication Kit – Very Small Aperature Terminal (TECK-V), Micro Very Small Aperture Terminal (VSAT), Inflatable SATCOM Antenna (ISA) and Transportable Tactical Command Communications (T2C2). This LDSS contract will support these programs by coordinating replacement and repair parts, shipping, configuration management, and Item Unique Identification (IUID) implementation. In addition, the contractor will be required to provide a contractor facility for the SATCOM Maintenance Center (SMC). The contractor run SMC coordinates the repairs and replacement items, which includes procuring items and funding repairs, and will store, ship those items to and from the facility provided by the contractor as part of this LDSS contract.

1.1 Period of Performance and Place of Performance.

1.1.1 Period of Performance. The LDSS ordering period will be for a total of 24 months. One twelve (12) month base period and one (1) twelve (12) month option period.

Contractor personnel performing at a Government site shall observe all federal holidays. The Government observes the following days as holidays: New Year’s Day, Martin Luther King, Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day. In addition to the days designated as holidays, the Government may also observe any day designated by Federal Statute, Executive Order or President’s Proclamation.

1.1.2 Place of Performance. The Contractor shall provide office, warehouse and outdoor space located at APG, MD necessary to accomplish the requirements outlined within the PWS. The contractor provided workspace shall include desk space, telephones, internet connectivity, and any other items and services necessary to work in an office / warehouse environment. The current occupancy would be 7 personnel, but occupancy may change as needed. The facility shall consist of 12,000 square feet of combined office and warehouse space and 3,000 square feet of outdoor fenced area. The warehouse space shall include loading docks, approximately 10ft x12ft high-bay access door and vehicle ramps.

The Contractor’s facility shall be located on the Aberdeen Proving Ground (APG), Maryland (MD) installation.

The Contractor shall provide a facility for the SMC, which operates 24 hours a day, 7 days a week, 365/366 (leap year) days a year. Along with the requirement for the contractor to provide a facility located at APG, MD, the contractor shall have permanent logistician(s) located in APG, MD, Germany, and Kuwait to provide support as part of this requirement.

1.1.3 Coronavirus (COVID-19) Safety Protocols

All Contractors shall adhere to all local command policies regarding identifying as a Contractor while on Government facilities. All Contractors shall adhere to DFARS Clause 252.223-7999. Ensuring Adequate Safety Protocols for Federal Contractors (Deviation 2021-O00009) and abide by the Department of Defense (DoD) Force Health Protection Travel Guidance for Contractor Personnel in regards to COVID-19. Please refer to https://www.safefederalworkforce.gov/contractors/ which is slated to be updated if/when updates occur. Additional information is also available at https://www.defense.gov/Explore/Spotlight/Coronavirus/Latest-DOD-Guidance/ and at https://www.fcg.pentagon.mil/fcg.cfm. Contractors shall:

· Complete a risk assessment of health status before all official travel; and

· Comply with the country entry requirements of the respective geographic combatant command (GCC) (which may include screening, restriction of movement (ROM), and testing).

1.2 Contractor Program Management. Contractor employees providing equipment and services under this contract shall be controlled, directed and supervised at all times by management personnel of the contractor. The contractor's management shall ensure that employees properly comply with the performance standards outlined in this PWS and as required by the Contracting Officer or the Contracting Officer's Representative (COR). Contractor employees shall perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the US Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government shall control access to the facility and shall perform the inspection and acceptance of completed work and tasks. The contractor shall provide the equipment and services required by the contract pursuant to the general requirements specified herein.

1.2.1 Government Property. Government property is all property owned or leased by the Government, including Government-furnished property (GFP) and Contractor acquired property (FAR 45.101).

The requiring agency must ensure Government property considerations are included in written acquisition plans (FAR 7.105(b)(15)). The requiring activity must also justify, in writing, the decision to provide contractors with Government property (FAR 45.102(b)/DFARS PGI 245.103-70(1)).

GFP is property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract (FAR 45.101).

Contractor-acquired property is property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title (FAR 45.101).

Contractor Inventory is one (1) any property acquired by and in the possession of a contractor or subcontractor under a contract for which title is vested in the Government and which exceeds the amounts needed to complete full performance under the entire contract; two (2) any property that the Government is obligated or has option to take over any type of contract; and three (3) Government-furnished property exceeds the amounts needed to complete full performance under the entire contract (FAR 45.101).

1.2.1.1 Government Furnished Property/Equipment. The Government shall provide the shelving, cages, forklifts, UID printers, test lab equipment and any other specialty items currently required to support the SMC. Computers will be provided to the Contractor personnel by the Government.

1.2.1.2 Internet and Email Access (For Official Use Only). The Contractor shall provide standard commercial Internet services as part of this contract. Any requirements for other than commercial Internet services will be provided by the Government and coordinated with the U.S. Army Signal Network Enterprise Center at Aberdeen Proving Ground (USASNEC-APG). Facilities shall provide capability for SIPR/NIPRnet access. The Government shall provide oversight and assistance with access to SIPR/NIPR capabilities as required.

1.2.1.3 Utilities. Utilities, including electricity, gas, water, sewage, and refuse collection shall be provided by the Contractor.

2.0 Contract Management.

2.1 Security Requirements/Anti-Terrorism (AT)/Operations Security (OPSEC).

2.1.1 DD254 Security. The Contractor shall be required to have a SECRET facility clearance and SECRET safeguarding capability, see attached DD254. Personnel shall be cleared to the SECRET level from the start of this contract. In performing this effort, the Contractor will have access to classified information at Contractor facilities as well as Government facilities and will receive and generate classified material and fabricate/modify/store classified hardware. The Contractor will have access to classified information overseas and will be authorized to use the Defense Technical Information Center (DTIC). A COMSEC account will be required and there will be a TEMPEST requirement. Due to the requirements to provide facilities capable of SIPR/NIPR, it is required to provide storage of COMSEC materials. Use of the Defense Courier Service is authorized. The contractor will require access to Controlled Unclassified Information (CUI). The Contractor will also require access to Special Access Programs such as SIPRNET/NIPRNET. Operations Security (OPSEC) requirements will be provided by the Government in accordance with (IAW) AR 530-1 and IAW this PWS. Administrative duties will not require a clearance but may require investigation for IT duties

2.1.2 Anti-Terrorism/Operational Security(AT/OPSEC) Requirements. AT Level 1 Training All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website: https://Jkodirect.jten.mil/ for CAC holders. Non-CAC-holders may go to: http://jko.jten.mil/courses/atl1/launch.html.

Access and General Protection/Security Policy and Procedures Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

For Contractors Requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For Contractors That Do Not Require a CAC but Require Access to a DoD Facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

AT Awareness Training for Contractor Personnel Traveling Overseas U.S. based contractor employees and associated sub-contractor employees shall receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact. U.S. based contractor employees and associated sub-contractor employees will submit an Isolated Personnel Report (ISOPREP) prior to deployment, in accordance with AR 525-28, Personnel Recovery. The Contractor is required to fill out the survey on NIPRNET at https://prmsglobal.prms.af.mil/prmsconv/Profile/Survey/start.aspx prior to deployment.

iWATCH Training The Contractor and all associated sub-contractors within an area of performance within an Army controlled installation, facility or area, shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 5 calendar days after contract award.

Army Training Certification Tracking Systems (ATCTS) All Contractor and associated sub-contractor employees with access to a Government Information System (IS) must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services, and must successfully complete the DOD Cybersecurity Awareness prior to access to the IS and then annually thereafter.

For Contracts that Require OPSEC Training Per AR 530-1 Operations Security, the Contractor and all associated sub-contractor employees shall complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. Level I OPSEC training is available at the following website: http://cdse.edu/catalog/elearning/GS130.html (Duration: 45 minutes).

For Information Assurance (IA)/Information Technology (IT) Training All Contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M (Ch4) and AR 25-2 within six months of appointment to IA/IT functions.

For Information Assurance (IA)/ Information Technology (IT) Certification Per DoD 8570.01-M (Ch4) , DFARS 252.239.7001 and AR 25-2, the contractor employees supporting Cybersecurity/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M (Ch4) must be completed upon contract award.

For Contract Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US.

Contractors and all associated sub-contractor employees requiring performance or delivery in a Foreign Country shall comply with DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the US. All non-local national contractor personnel shall comply with theater clearance requirements and shall allow the combatant commander to exercise oversight to ensure the Contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

For contracts that require handling or access to classified information. Contractor shall comply with FAR 52.204-2, Security Requirements.

This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

Threat Awareness Reporting Programis required for all Contractors with security clearances.

Per AR 381-12, Threat Awareness and Reporting Program (TARP), Contractor employees shall receive annual TARP training by a CI agent or other trainer as specified in 2-4b.

Mass Warning Notification System (MWNS) Requirement:

Per DoDI 6055.17, all contractors accessing government installations must register with the MWNS in use at the government place of performance. Contractors working at APG must register and maintain their data in the APG AtHoc MWNS.

2.2 Data Item Descriptions (DIDs). All Data Item requirements referenced throughout this PWS are reflected in Table 1 below. All unclassified data delivered or data made available during this contract shall be furnished electronically to the COR via email or by use of the Department Of Defense (DoD) Secure Access File Exchange (DoD SAFE) website at https://safe.apps.mil. Email will be used for other correspondence during performance of the contract.

Table 1 – Data Item Descriptions (DIDs)

2.2.1 Monthly Progress Report

The Contractor shall prepare and deliver monthly status reports in accordance with (IAW) CDRL A001. Contractor format is acceptable in accordance with DI-MGMT-80368A but shall include activities completed for the month, planned activities for the following month, schedule, any issues or complications, and planned solutions to solve those issues or complications. Electronic copies shall be submitted via email to the COR. The Contractor shall submit all reports by the 15th of each month.

2.2.2 Sexual Harrassment Training Plan

The Contractor shall provide a Sexual Harrassment Training Plan IAW CDRL A002. Contractor format is acceptable IAW DI-MGMT-80004A and shall include a schedule for all training. The Plan shall identify the methods of training (e.g. classroom, on-line, etc), as well as intervals (e.g. quarterly) for refresher training, as applicable. The plan shall address (but not be limited to) such things as: procedures for training each employee, training record retention, method/mode of instruction, instructor accreditation, on-line/web-based resources/training aids. The Government has 30 days after receipt of the Training Plan for review and approval.

2.2.3 Serious Accident/Incident Report

The Contractor shall provide a Serious Accident/Incident Report IAW CDRL A003. Contractor format is acceptable IAW DI-SAFT-81563. The Contractor shall immediately report ALL incidents of sexual assault to the local Provost Marshall, Contracting Officer Representative (COR), Procuring Contracting Officer and local TAAC Commander/Task Force Commander. The contractor shall immediately notify the local Provost Marshall (at Bagram Air Base dial DSN: 318-481-4021). After the initial phone call to the Provost Marshal, the Contractor shall follow-up within 4 hours with a written report (E-Mail) to the Provost Marshall and as the Contractor learns of additional information, the initial report will be followed-up with subsequent reports providing as much detail as possible pertaining to the "who, what, why, when and where".

2.2.4 Government Property (GP) Inventory Report

The Contractor shall provide a Government Property (GP) Inventory Report deliverable IAW CDRL A004. Contractor format is acceptable in accordance with DI-MGMT-80441D. All GFP shall be addressed in accordance with PWS paragraph 1.2.1.1.

2.2.5 Item Unique Identification (IUID) Marking Activity, Validation and Verification Report

The Contractor shall provide a UID Report IAW CDRL A005. Contractor format is acceptable in accordance with DI-MGMT-81804A and PWS paragraph 3.5 and subparagraphs.

2.3 Enterprise Contractor Manpower Reporting Application (ECMRA). The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for Continuation of Operations for FSR via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013.

2.4 Applicable Documents. The following documents form a part of this PWS to the extent specified herein. The most recent revision of the referenced document at the time of contract award shall be used unless otherwise specified. In the event of conflict between the applicable documents and this PWS, the PWS shall take precedence. Nothing in this PWS supersedes applicable laws and regulations unless a specific exemption has been obtained. Military and Federal standards, performance specifications, and handbooks may be obtained from the Document Automation and Production Service, Building 4/D, 700 Robbins Avenue, Philadelphia, PA 19111-5094 or visit https://assist.dla.mil/online/start/.

All of the following applicable documents are available upon request.

· Military Standard (MIL-STD)-130N Identification Marking of U.S. Military Property

· DoD 4140.1R Supply Chain Materiel Management Regulations

· MIL-STD-3018 Parts Management

· Army Regulation (AR) 530-1, Operational Security (OPSEC)

· DoD 5220.22-M, National Industrial Security Program Operating Manual

· DoD 8570.01-M, Training and Certification

· AR 25-2, Information Assurance

· AR 525-13, Antiterrorism

· AR 700-142 Type Classification, Material release, Fielding and Transfer

· AR 735-5 Property Accountability Policies

2.5 Inspection and Acceptance. Inspection and acceptance shall be at destination. Requiring Activity’s Department of Defense Activity Address Code (DoDAAC): W81LH7

2.6 Media and File Format. Microsoft Office suite applications (MS Word, MS Excel, MS PowerPoint, and MS Project) are the preferred file formats for data furnished under this contract. For unclassified data uploaded to the DoD SAFE website https://safe.apps.mil, Other formats for the transmittal of contract documentation and methods for electronically signing a Material Inspection and Receiving Report (DD Form 250) shall be set forth in the contract.

2.7 Access to Government Systems. In accordance with DoD Instruction 8500.01, Cybersecurity, dated 14 March 2014, Incorporating Change 1, dated, 7 October 2019, access to all DoD information systems shall be based on a demonstrated need to know, and granted in accordance with applicable laws and DoD Manual 5200.2, Procedures for the DoD Personnel Security Program (PSP) (effective 3 April 2017, incorporating Change 1, dated 29 October 2020), for background investigations, special access and IT position designations and requirements. Contractors are not allowed access to any DoD system without explicit authorization of a relevant Government official. Individuals shall have the appropriate clearance for access to a particular system.

3.0 Requirements. The Contractor, as an independent contractor and not as an agent of the Government, shall provide the necessary resources (except those furnished by the Government) to accomplish the requirements set forth in this PWS. Contractor employees performing services under this contract shall be controlled, directed, and supervised at all times by management personnel of the Contractor. The Contractor's management shall ensure that employees properly comply with the performance standards outlined in this PWS. Contractor employees shall perform independent of and without the supervision of any Government official. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Federal Acquisition Regulation (FAR) Subpart 7.5 – Inherently Governmental Functions, and Subpart 37.1 – Service Contracts-General of the. The Contractor shall control access to the facility however, the Government shall perform the final inspection and acceptance of completed work and tasks.

3.1. Services. The Contractor shall be responsible for filling the labor category requirements below. All Contractor provided personnel shall meet the labor requirements provided in Appendix A, Labor Qualifications. These labor categories are not all inclusive and required man-year support varies. Contractor shall replace personnel who are terminated or relinquish their position within 30 calendar days.

3.1.1 Senior Program Manager. The Senior Program Manager will be located either at the Contractor Facility located at APG, MD or their remote location and will be required to have a SECRET Security Clearance. The Contractor shall assign one individual to serve as Program Manager (PM) for approximately 10 hours per week. The PM shall be responsible for the overall performance of all contracted work efforts, personnel supervision, timeliness and accuracy of deliverables, and correction of any real or perceived problem areas. The PM will interface on a regular basis with the COR for overall contract performance/schedule/cost satisfaction reporting. The PM shall perform the following specific tasks:

· Receive operational guidance from the COR and manage all project and task requirements accordingly.

· Provide advice to Government POC and provide technical recommendations for current projects or initiatives being considered for transportation.

· Ensure all Contractor personnel receive proper training, care, and access to the tools, equipment, and materials necessary to complete project and task requirements.

· Provide accurate and timely reporting to key leaders and stakeholders to include consolidating the Weekly Status Report and review of the MSR Tracker for accuracy.

3.1.2 Senior Level Logistician. The Senior Level Logistician will be located in a Contractor Facility located at APG, MD as well as Government facilities located in Kuwait and Germany and will be required to have a SECRET Security Clearance. The position shall be responsible for the management of the flow of resources between the point of origin and the point of destination in order to meet shipping requirements. It involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. The Senior Logistician shall have the responsibility of the warehouse they are assigned as well as the responsibility of the assets inside and outside the warehouse.

The Contractor shall provide Logisticians who will support a range of commonly used VSAT SATCOM and baseband (Non-Secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Third Data Packages) systems. The Contractor shall perform the following specific tasks:

· Enable Maintenance and warranty repair.

· Manage equipment spares.

· Handle packaging and shipping (inbound and outbound).

· Maintain maintenance action tracking and status update.

· Maintain equipment asset tracking and warranty status.

· Manage equipment repair turnaround time.

· Provide reports as required.

· Information Technology Infrastructure Library (ITIL) Change Management framework and following the direction of Designated Approval Authority (DAA).

· Keep appropriate databases updated to accurately reflect system baselines, and perform audits on such database to ensure effectiveness of controls.

· Liaise with the customer to ensure requirements are met and ensure the Configuration Management Database (CMDB) integrity. Implement approved changes to CMDB structure including attributes and relationships.

· Plan a schedule of independent audits and perform audits on the CMDB, comparing its contents with the actual IT infrastructure.

· Provide executive technical support to the Configuration Advisory Board (CAB), including scheduling meetings, developing agenda, attendee notification of meetings, assisting project managers who are on the agenda and assisting the CAB chair to run and facilitate the meetings.

· Provide reports, statistics and metrics of actions and decisions of the CAB.

· Develop standards, guidelines and SOPs to guide the use of the Request for Change (RFC) & Authorized Service Interruption (ASI) process.

· Conduct day-to-day activities of change management process execution.

· Provide guidance and support in the maintenance of version control of baseline hardware and software.

· Help to improve the efficiency and effectiveness of the Change Management and Configuration Management Processes.

· Produce Change Management Key Performance Indicator (KPI) reports.

3.1.3 Mid-Level Logistician. The Mid-Level Logistician will be located in a Contractor Facility located at APG, MD and will be required to have a SECRET Security Clearance. The Mid-Level Logistician shall possess the necessary skills to perform the following specific tasks:

· Support all warehouse functions and ensure all assets are accounted for and shipped in an appropriate manner.

· Provide reports as required.

· Information Technology Infrastructure Library (ITIL) Change Management framework and following the direction of Designated Approval Authority (DAA).

· Conduct day-to-day activities of change management process execution.

· Enable Maintenance and warranty repair.

· Request and provide quotes from freight forwarders.

· Manage equipment spares.

· Handle packaging and shipping (inbound and outbound).

· Maintain maintenance action tracking and status update.

· Maintain equipment asset tracking and warranty status.

· Manage equipment repair turnaround time.

· Operate forklifts up to 10,000 lbs.

· Generate shipping documentation such as DD 1149s, Bill of Ladings (BoLs), and Customs forms.

3.1.4 Global Logistics Manager. The Global Logistics Manager will be located in a Contractor Facility located at APG, MD and will be required to have a SECRET Security Clearance. The position shall be responsible for the management of the flow of resources between the point of origin and the point of destination in order to meet shipping requirements. It involves the integration of information flow, material handling, production, packaging, inventory, transportation, warehousing, and often security. The contractor shall be responsible for managing multiple warehouses and the government assets inside and outside of the warehouse.

The Contractor shall provide system and subsystem Configuration Management (CM) and Change Management services to units to include, maintaining an accurate account of hardware, software, and middleware configuration items (CIs) and changes to the CI during the lifecycle of IT assets. The Global Logistics Manager shall have military logistics experience in other countries.

The Contractor shall provide Logisticians who will support a range of commonly used VSAT SATCOM and baseband (Non-Secure Internet Protocol Router (NIPR), Secure Internet Protocol Router (SIPR), and Third Data Packages) systems.

The Contractor shall perform the following specific tasks:

· Enable Maintenance and warranty repair.

· Manage equipment spares.

· Handle packaging and shipping (inbound and outbound).

· Maintain maintenance action tracking and status update.

· Maintain equipment asset tracking and warranty status.

· Manage equipment repair turnaround time.

· Provide reports as required.

· Information Technology Infrastructure Library (ITIL) Change Management framework and following the direction of Designated Approval Authority (DAA).

· Keep appropriate databases updated to accurately reflect system baselines, and perform audits on such database to ensure effectiveness of controls.

· Liaise with the customer to ensure requirements are met and ensure the Configuration Management Database (CMDB) integrity. Implement approved changes to CMDB structure including attributes and relationships.

· Plan a schedule of independent audits and perform audits on the CMDB, comparing its contents with the actual IT infrastructure.

· Provide executive technical support to the Configuration Advisory Board (CAB), including scheduling meetings, developing agenda, attendee notification of meetings, assisting project managers who are on the agenda and assisting the CAB chair to run and facilitate the meetings.

· Provide reports, statistics and metrics of actions and decisions of the CAB.

· Develop standards, guidelines and SOPs to guide the use of the Request for Change (RFC) & Authorized Service Interruption (ASI) process.

· Conduct day-to-day activities of change management process execution.

· Provide guidance and support in the maintenance of version control of baseline hardware and software.

· Help to improve the efficiency and effectiveness of the Change Management and Configuration Management Processes.

· Produce Change Management Key Performance Indicator (KPI) reports

3.2 Work Hours. The Contractor’s operational hours will be a 40-hour work week, with the total hours per day and days of the week being flexible to accommodate mission needs. Any hours above the 40 hours per week will need to be approved in advance by the Contracting Officer’s Representative (COR). However, the contractor provided facilities will be utilized by the SMC on a 24/7, 365/366 days a year basis.

3.3 Training: The Contractor shall provide software training SMC specific Monitor & Control (M&C) software, and asset tracking. The Contractor shall ensure training is renewed when updates are available to cover any updated versions of software used in support of the SMC.

3.4 Materials. The Contractor shall provide any material necessary to complete the tasks listed above to include but not limited to spare parts, test equipment, shipping, etc. Prior to procuring any materials over $1,000 the Contractor shall obtain COR approval. The Contractor shall not purchase any materials without direction and approval of the Contracting Officer that exceeds $2,500 for services or $3,500 for supplies. All purchases exceeding this micro-purchase level threshold will require the Contractor to provide the Government with quotes for the purchase from three separate vendors. All materials shall have a Purchase Order no later than 30 days from the request to the COR approval.

The Contractor shall notify the COR if the Contractor is unable to purchase materials due to any proprietary restrictions. The Government shall provide the Contractor with any components that the contract identifies as proprietary as Government Furnished Property (GFP). Any components the Contractor identifies as proprietary, the Government will GFE the component

3.4.1 Component Replacement Parts and Repairs. The Contractor shall identify components for replacement that are failed, to include items deemed to be beyond economical repair (65% of component or subsystem cost, by the COR, IAW DoD 4140.1R). The Contractor shall identify and provide the proper shipping mode for parts that need to be replaced or repaired as needed. In addition, the Contractor shall identify the transportation method for all components to be repaired back to the customer.

3.5 Item Unique Identification (IUID). The Contractor shall manage an IUID program for all hardware delivered under this contract to ensure that all equipment meeting the UID criteria is marked and the applicable data are submitted to the DoD UID Repository.

3.5.1 UID Marking. The Contractor shall comply with DFARS 252.211-7003, Item Unique Identification and Valuation to provide UID, DFARS 252.211-7007, Reporting of Government Furnished Property; or DoD recognized unique identification equivalent, for all applicable equipment items per the guidance called out in DFARS 252.211-7003, DFARS 252.211-7007, and MIL-STD-130N. UID marking shall be per the latest version of the MIL-STD-130N. UID markings are also required for embedded components in this contract. Guidance for UID marking of embedded components shall be per the latest version of MIL-STD-130N and the website http://www.acq.osd.mil/dpap/pdi/uid/.

3.5.2. UID Data Submission Guidance. The latest UID Data Submission guidance may be found at http://www.acq.osd.mil/dpap/pdi/uid/data_submission_information.html. The Contractor shall submit UID data via the Wide Area Workflow (WAWF) Paperless Contracting Environment per the latest published guidance.

3.6 Other Direct Costs (ODCs). The Contractor will be responsible for shipping costs to and from Original Equipment Manufacturer (OEM) associated with repair items. This would include any items associated with the terminals that the SMC would send for repair to the OEM. The Contractor may be required to purchase special tooling items such as jigs, dies, fixtures, molds, patterns, taps, gauges, other equipment aids specific to the LDSS. ODCs will be reimbursed at cost and must be approved by the COR prior to expenditure.

4.0 Domestic and International Travel

4.1 Theater Business Clearance (TBC). This requirement requires contractor travel and the performance of services or delivery of supplies to areas located in the CENTCOM region. The following websites contain the most current TBC information and guidance:

https://www.jccs.gov/jccscoe/ http://www.acq.osd.mil/dpap/pacc/cc/policy.html#TBC

4.2 Theater Clearance. Contractor personnel may require a theatre clearance for some OCONUS locations. The Contractor shall be required to prepare/obtain all necessary paperwork, documentation and/or permits that may be required for OCONUS locations, such as Status of Forces Agreement (SOFA) or Visas, if required.

4.3 Area Clearance. All DoD and DoD-sponsored personnel, including DoD-sponsored Contractors, will ensure that the personnel entrance requirements for country, theater, and/or special area clearance are met IAW Department of Defense Foreign Clearance Guide (DoD 4500.54-G) (FCG) <www.fcg.pentagon.mil> or classified supplement <www.fcg.pentagon.smil.mil>. DoD sponsored Contractors shall provide all required personnel data to the COR and/or Contracting Officer. All necessary travel meeting these criteria shall be reviewed in advance by the COR, prior to approval by the Contracting Officer. Exceptions to these guidelines shall be approved in advance by the Contracting Officer.

4.4 Status of Forces Agreement (SOFA). Status of Forces Agreement (SOFA): An agreement that defines the legal positions of a visiting military force deployed in the territory of a friendly state. Agreements delineating the status of visiting military forces may be bilateral or multilateral. Provisions pertaining to the status of visiting forces may be set forth in a separate agreement, or they may form a part of a more comprehensive agreement. These provisions describe how the authorities of a visiting force may control members of that force and the amenability of the force or its members to the local law or to the authority of local officials. To the extent that agreements delineate matters affecting the relations between a military force and civilian authorities and population, they may be considered as civil affairs agreements. Some SOFAs such as Germany, Italy, Japan, Korea, etc. require US personnel to have a specific type of order or specific identification documents (see DoD Foreign Clearance Guide (FCG) individual country entries for requirements).

The DoD Contractor Personnel (DOCPER) processing system is no longer used and has been replaced by the European Contractor Online Processing System (ECOPS). ECOPS is the one stop shop for all contractor status accreditation issues. ECOPS website: https://www.eur.army.mil/contractor/

SOFA Agreement: https://www.usarj.army.mil/Portals/33/cmdstaffs/sja/doc/sofa_201601.pdf

Korea FKAQ 700-19 Tool Kit: https://www.usfk.mil/Portals/105/Documents/411%20CSB/2%20USFK%20Regulation%20700-19.pdf?ver=2018-03-12-013347-250.

4.5 Synchronized Pre-deployment and Operational Tracking (SPOT). Contractor Personnel Authorized to Accompany the U.S. Armed Forces are required to maintain by-name Contractor accountability within the Synchronized Pre-deployment and Operational Tracker (SPOT), designated as the Joint Enterprise Contractor management and accountability system to provide a central source of contingency Contractor information and a summary of contract services IAW DoDI 3020.41. All Contractor data must be entered into the SPOT database for all Contractors traveling to the National Training Center (NTC), Joint Readiness Training Center (JRTC) and to any AMC CONUS or OCONUS locations. They are further required to coordinate in person with the respective AMC Forward Commanders, Logistic Support Elements, or Logistic Assistance Offices.

4.6 Travel Documentation. All OCONUS travel documentation requirements will be processed and approved prior to travel. This will include all Status of Forces Agreement (SOFA) requirements for Korea, Technical Expert Status Accreditation (TESA) requirements for Germany, and visa requirements for other countries. Logistics support is authorized for personnel assigned to overseas locations for services such as US Postal Service and US banking facilities. In situations supporting this Contract, fuel is authorized to be obtained from Government or military sources in accordance with processes defined by applicable regulation and policy with the supporting documentation and approval authorities required by Department of Defense, the United States Army and local Army commands.

4.7 Staffing and Travel to Europe. Prior to permanently assigning Field Service Support personal in Europe, the Contractor shall comply with requirements of applicable SOFA. In Germany, contract employees shall either qualify under the provisions of Article 73 (known as TESA) of the Supplemental Agreement to the NATO SOFA and the 27 March 1998 Exchange of Notes signed by the U.S. Ambassador to Germany, or meet German requirements for work permits and taxation under German law. In Italy, these agreements include the NATO SOFA Shell Agreement: Memorandum of Understanding Between the Ministry of Defense of the Republic of Italy and the Department of Defense of the United States of America Concerning Use of Installations/Infrastructure by the U.S. Forces in Italy, 2 February 1995; and the Tri-Service Directive on Personal Property, Rationed Goods, Motor Vehicles and Drivers’ Licenses, Civilian Component and Technical Representative Status (COMUSNAVEUR INST. No. 5840.2E; U.S. Army Europe (USAREUR) Reg 550.32; United States Air Forces in Europe (USAFE) Instruction No. 36-101, 20 Feb 2004).

4.8 Staffing and Travel to Korea and Japan. Prior to conducting official travel in Korea, the Contractor shall prepare a Letter of Authorization (LOA) for signature by the COR or Contracting Officer and complete any Theater Clearance(s) required by US Forces Korea (USFK). The Contractor shall prepare and submit an Invited Contractor and Technical Data Report, USFK Form 700-19, prior to travel to Korea. The Contractor shall prepare and submit all required documents to enter Korea prior to travel, unless otherwise directed/approved by the Government.

4.9 Authorization to Perform Services in the Far East. Invited Contractor (IC) status shall be governed by the U.S. – Republic of Korea (U.S.-ROK) SOFA as implemented by USFK Reg 700-19, which can be found under the publications tab on the USFK homepage http://www.usfk.mil.

4.10 Relocation Expenses. The Government is purchasing services based upon an authorized billet, including labor category and duty location. As such, the Government expects that contracted personnel hired or transferred to fill a billet will be hired to work at that location, and under normal circumstances relocation expenses will not be paid for by the Government.

4.11 Hazardous Duty/Danger Pay. When authorized, special pays, including Hazardous Duty/Danger Pay, Post (Hardship) Differential Pay and EWW will be based upon the employees’ hours of basic compensation. Contractor employees shall be eligible for these pays under the circumstances defined by the State Department for DA civilian workers.

4.12 Standards of Fitness (SoF). In order to ensure the deplorability of our field service support workforce, all personnel working on this Contract who are not management or administration must satisfy the standards of fitness for deplorability to the most-demanding region of the world for which PM TN provides field service support personnel. These standards of fitness include general physical, mental, and dental health standards, medication requirements, and body mass index (BMI) calculations, but do not include maintenance of current vaccinations for every region. Vaccinations for the appropriate region may be caught up as part of pre-deployment processing. The US Central Command Area of Responsibility currently represents the most-demanding standards of fitness and is incorporated herein. No new personnel may be added without prior satisfaction of the SoF requirement. Personnel previously on a Contract who fall out of compliance with the SoF requirement due to illness or injury will be evaluated for the potential for a return to deployable status at their annual SoF assessment. The Contractor shall remove personnel from the non-M&A portion of a Contract if they determine that the individual is not likely to re-establish their deplorability.

4.13 Combat Zones Performance. Contract combat zone performance shall take place at: OCONUS, In-Theater CENTCOM locations. OCONUS travel to CENTCOM locations will be authorized only after the Special Deployment Contract Requirements clause for contractor support in a theater of operations to support a contingency has been met and is approved. Contractor personnel shall be required to travel to designated locations In-Theater to satisfy mission requirements. Intra-theater travel shall be coordinated with PM TN.

OCONUS Contractor personnel located in CENTCOM AOR will be authorized use of Government facilities and logistics support in accordance with the Special Deployment Contract Requirements clause. Contractor personnel shall be authorized the same level of logistics support provided to Government employees and military personnel in the theater of operations including: living quarters; subsistence (meals); emergency and routine medical/dental care; sanitary facilities; military postal service; laundry service; commissary, to include rationed items; AFFES (Military Exchange), to include rationed items; inter-theater, local, and intra-theater Government transportation and fuel at no cost to the Contractor for official Government business; MWR services; military banking facilities and credit unions; legal assistance; Mortuary Service; Customs Exception; and, if applicable, a Status of Forces Agreement Letter and/or Stamp. If Government housing is unavailable, housing and personal vehicle rental/lease may be authorized as an ODC that will be reimbursed monthly with proper submittal of all receipts. Cost of Living Adjustment (COLA), and hardship costs will be authorized in accordance with current Department of the State regulations. A Letter of Identification shall be provided to Contractor personnel identifying the authorized support in a theater of operations. The Contractor shall promptly notify the COR of any changes to Contractor personnel.

4.14 Travel Arrangements. Contractor travel in support of this requirement is projected to be at multiple OCONUS locations. Costs for transportation may be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable charge. Travel costs will be considered reasonable and allowable only to the extent that they do not exceed on a daily basis, the maximum per diem rates in effect at the time of the travel.