Arise_Care-CITI_specification.docx
DOCX document 19 KB Posted
- Attached to
- DHR Child Care Svcs - CITI Arise Care
- Solicitation number
- SRC0000028160
- Issued by
- Alabama
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Child Care Services Division Arise CARE System Specification Creative Information Technology Inc (CITI)
Service is for the period beginning May 1, 2025 and ending September 30, 2025.
Scope of Work:
Maintenance and Operations Supplier shall provide ongoing maintenance and support for hosting, time & attendance, licensing, mobile app, helpdesk, change requests and child care subsidy eligibility for the Child Care Services Division of Alabama Department of Human Resources management system. Supplier has customized Arise Care Management System for the sole use of AL DHR.
Ongoing supplier support shall include:
· Supplier shall own proprietary rights to software and source codes.
· Dedicated Helpdesk support for families and child care providers.
· Product licensing of the system
· Enhancements and change requests as identified by DHR.
· Maintaining online portals for families and child care providers
· Monitor, provide support and address any software issues that may occur.
· Supplier shall be authorized to access functioning of the software.
Payment Processing
· Supplier shall support the payment processing
· Supplier shall assign a dedicated POC to work with DHR Finance team to resolve any payment issues.
· Total price represents supplier fee over 5-month period (May-Sept 2025) based on processing fee formula, supplier shall enter as total cost in unit price field, UOM = 1 each.
Payment terms: Net 30, paid in arrears.
File details come from the government source that posted it. Updated .