Appendix A Rev. 6-6-2024 .pdf

This appendix document supports a Nutanix software and hardware support renewal contract opportunity for the State of California, specifically under the California Infrastructure and Opportunity Bank (CIOB) for FY27. The contract (ID: 1087582) involves the renewal of existing Nutanix support services and maintenance for software and hardware infrastructure. The document establishes the technical and contractual framework for the support renewal, including specifications for service levels, coverage terms, and support parameters that govern the relationship between the state and the Nutanix support provider.

The renewal contract maintains continuity of critical infrastructure support services that the state currently utilizes within its IT environment. Specific pricing terms, service level agreements, response time requirements, and support scope definitions are detailed within the appendix to ensure alignment with the state's operational needs and budget constraints. The contract represents an extension of existing services rather than a new implementation, allowing the state to maintain consistent support for its Nutanix infrastructure investments and avoid service disruption during the FY27 period.