Appendix A- Priority Due Dates (002).docx
DOCX document 82 KB Posted
- Attached to
- Service Desk Services
- Solicitation number
- 22RFP USD 08152022
- Issued by
- Clay County, South Dakota
About this file
The document is an appendix detailing the priority and due dates for various service requests and incidents handled by the University of South Dakota's IT service desk. The service requests are categorized and assigned target completion dates ranging from 1 to 25 business days, depending on the urgency and impact of the request. Examples of service requests include account compromises, computer infections, network printing, and video conferencing support.
The related state and local contract opportunity is a Request for Proposal (RFP) issued by the University of South Dakota to solicit proposals for 24/7 phone support, after-hours, holiday and weekend, off-site-on-shore Tier 1 IT service desk services. The RFP is open to qualified vendors, and written or email inquiries can be submitted to the designated contact, Linda Van De Rostyne, by the specified date. The contract term and any renewal options are not specified in the provided information.
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Other files
| File | Type | Posted |
|---|---|---|
| Appendix B - SLA (002).xlsx | XLSX spreadsheet | |
| RFP Document.pdf |
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Text version
Incidents Incidents are prioritized based on impact and urgency, then assigned a target completion date:
Service Requests Service Requests use target due dates to help prioritize them with incidents:
| Service Requests |
| Business Days Due |
| 25Live |
| 10 |
| Account Compromise |
| 10 |
| Account Request |
| 4 |
| Account Termination |
| 25 |
| Ask a Question |
| 10 |
| Banner |
| 10 |
| Collaborate Web Conferencing |
| 10 |
| Colleague |
| 15 |
| Computer Infection |
| 10 |
| Computer Labs |
| 15 |
| Copyright Infringement |
| 15 |
| Coyote Card |
| 15 |
| Credit Card Systems |
| 15 |
| D2L |
| 10 |
| Digital Measures |
| 15 |
| Digital Signage |
| 10 |
| Document Imaging - ImageNow/Webnow |
| 10 |
| DocuSign |
| 15 |
| 10 |
| Email List - LISTSERV |
| 10 |
| Endpoint Compliance |
| 10 |
| Equipment Checkout |
| 10 |
| Event Assistance |
| 10 |
| Google Apps |
| 10 |
| Hardware Support |
| 10 |
| High Performance Computing |
| 10 |
| Lecture Capture |
| 10 |
| Med Database |
| 10 |
| Medical Simulation - B-Line |
| 10 |
| Multi-function Copiers |
| 10 |
| myUSD Portal |
| 10 |
| Network Infrastructure |
| 15 |
| Network Printing |
| 10 |
| New PC Installation |
| 15 |
| Non-Technical |
| 15 |
| Service Requests |
| Business Days Due |
| Office 365 |
| 10 |
| OneDrive |
| 15 |
| Online Surveys - PsychData |
| 15 |
| Online Ticket Submission |
| 10 |
| Organization Accounts |
| 15 |
| Permissions Request |
| 10 |
| Personal Computer Support |
| 5 |
| Phishing |
| 10 |
| Remote Access |
| 10 |
| Reporting |
| 15 |
| Research Data Storage |
| 15 |
| Scantron Test Grading |
| 1 |
| Security Cameras |
| 15 |
| Shared File Storage |
| 10 |
| SharePoint |
| 10 |
| Smart Classrooms |
| 15 |
| Software Purchasing |
| 15 |
| Software Support |
| 15 |
| Streaming Media |
| 10 |
| Technology Purchase Assistance |
| 15 |
| TMA |
| 10 |
| TurningPoint |
| 10 |
| USD Accounts |
| 10 |
| USD Website - www.usd.edu |
| 15 |
| Video Conferencing |
| 10 |
| VoIP Phone System |
| 10 |
| WebAdvisor |
| 10 |
| WebEx |
| 10 |
| Wireless Network |
| 10 |
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