APPENDIX_A_2026.docx

This is an Appendix A specification document for Beaufort County Emergency Medical Services (EMS) in South Carolina, outlining required hardware and equipment for an EMS billing outsource contract. The County seeks a qualified firm to provide comprehensive Emergency Medical Services billing and patient collection services, including processing and South Carolina Debt Setoff collection activities. The contract term consists of an initial one-year period with four optional one-year renewal terms, totaling a potential five-year engagement. The contractor must furnish a complete hardware refresh during the first contract year at the billing company's expense, including 30 Panasonic Toughbook ruggedized laptops (FZ-40GZ00EBM models with Windows 11 Pro, Intel Core Ultra 7 processors, 32GB RAM, and 1TB SSD storage), along with associated peripherals and accessories such as barcode scanners, battery chargers, charging cables, stylus pens, and tethers. The current call volume ranges from 20,000 to 24,000 calls annually.

Beyond the hardware specification, the contractor must provide ongoing monthly subscription fees for ESO Solutions software modules including Electronic Health Records, Check Lists and Logistics, Personnel Management, Scheduling, Insights, Handtevy, and Analytics capabilities. The required hardware package includes extended warranty and protection services for all 30 laptops, including five-year Ultimate Care Protection Warranties, Smart Battery Warranties, Smart Compliance endpoint monitoring solutions, and Absolute Resilience backup and recovery services. Upon contract termination between the billing company and Beaufort County EMS, all hardware and software assets purchased during the contract period become the property of Beaufort County EMS.