Appendix G: Service Delivery for Family Caregiver Support Program

This is a service delivery specification document prepared by the Los Angeles County Aging & Disabilities Department for the Family Caregiver Support Program (FCSP) services contract. The document outlines the operational framework and service delivery requirements that selected contractors must implement to serve unpaid, informal caregivers and older relative caregivers in Los Angeles County. The specification details the comprehensive service delivery model, including information and assistance services, counseling services, caregiver training and education, respite care services, and supplemental services designed to reduce caregiver burden and enable caregivers to remain in the workforce while supporting care receivers.

The service delivery specifications establish performance standards, service delivery locations, accessibility requirements, and operational protocols that contractors must maintain throughout the contract term. Requirements include serving eligible populations across designated service areas, maintaining culturally and linguistically appropriate service delivery, ensuring timely access to services, and documenting service utilization and outcomes. Contractors are expected to coordinate with community partners, maintain confidentiality and HIPAA compliance, and provide equitable access to all eligible individuals regardless of ability to pay. The specifications establish benchmarks for service frequency, response times, and quality standards that directly align with the RFP's objectives of minimizing the negative consequences of family caregiving and preventing the need for higher levels of care.