ANRS PWS_DRAFT_13Feb25.docx

Performance Work Statement Automated Notification and Recall System (ANRS) Annual Maintenance and Support Services

13 February 2025

1.0. GENERAL INFORMATION AND SCOPE

1.1. Overview: NORAD and USNORTHCOM (N&NC) seeks to continue annual maintenance and support services for its current Automated Notification and Recall System (ANRS). The ANRS directly supports mission sets critical for maintaining N&NC’s Command and Control (C2) effectiveness. This system must be interoperable with current and planned operational C2 and SECDEF-directed Mass Notification System (MNS) roadmaps and hybrid cloud-based capabilities. It ensures N&NC directorates, components, separates, and Inter-Agency Partners are able to maintain near real-time situational awareness of Homeland Defense (HD), Defense Support to Civilian Authorities (DSCA) and internal dual-command alerting and recall mission set requirements.

ANRS is comprised of three (3) Unclassified C2 systems supporting N&NC Missions and Directorates:

• Mass Notification, Alert and Recall – Currently implemented by Motorola’s Vesta Communicator and hosted remotely with product transition to Rave Alert announced for end of calendar year 2025.

• Unclassified Enterprise Conferencing, Quick Action Messaging – Currently implemented by Consortium III Conference Bridge

• Unclassified Network-wide Alert messaging – Currently implemented by Desktop Alert

The Vesta Communicator or it’s replacement, is a remote hosted capability will require annual service, support and maintenance fees to continue access to MNS services. The Vesta Communicator service has been placed into an End-of-Life (EOL) product status and will require acquisition, deployment and sustainment of an equivalent feature/function topology with full annual service, support and maintenance fees with Out Year renewal options for uninterrupted continued access to current ANRS mission services.

The Consortium III (C-III) Conference VoIP-capable on-premise server provides conferencing capability for the NORAD Alerting System (NAS) as part of the larger ANRS currently deployed at NORAD and USNORTHCOM (N&NC). The Consortium III Conference server uses the DISA JITC-certified Consortium III software, which is utilized to meet NORAD mission requirements.

N&NC intends to purchase annual maintenance support for the currently deployed Desktop Alert software which provides network alerting capabilities. This will provide capability upgrades as they become available as well as troubleshooting assistance.

Finally, N&NC will require assistance with program management and systems engineering planning and support for ANRS. This will provide vital support for the transition, operation and maintenance of the system. Also, this will provide support to emerging requirements for DoD initiatives for government cloud-based interfaces with operational C2 controls at the joint operations center and permitted access control points. SECDEF and DoD CIO are exploring notification requirements that will most likely be given to N&NC as evolving mission requirements.

1.2. Description of Services: The contractor shall provide non-personal services to include all personnel, equipment, and supplies to perform the following:

· Annual service, support and maintenance for Vesta Communicator remote hosted MNS service and seamless transition to a N&NC selected replacement solution with no interruption of ANRS MNS mission system support

· Annual support and maintenance for Consortium III Conference server (Forum Communications International Consortium III JITC Certified Conference Server) part number 850-200, current Consortium III Software version, and future upgraded versions. Maintain integrated VoIP capabilities licenses to support transition from PSTN to VoIP services as required by Space Base Delta (SBD) 1.

· Annual support and maintenance for Desktop Alert software running on N&NC hosted virtual servers.

· Program management and systems engineering services in support of ANRS.

1.3. Location of Performance: Vesta Communicator servers are located off-site and are remotely managed from any location with Internet access. (Any replacement system will also be located offsite with remote access.) Desktop Alert virtual servers are currently located in Building 2, Peterson SFB. They may be relocated to Cheyenne Mountain Space Force Station (CMSFS) under ongoing data center consolidation projects. The Conference Bridge server is currently at CMSFS with support to N&NC NIPR nodes also located at HQ N&NC, Building 2, within N&NC Joint Operations Center (JOC) and N&NC J6, and the Public Switch Telephone Network (PSTN) supplied from CMSFS and managed by SBD 1.

2.0 WORK TO BE PERFORMED

TASK 1: Vesta Communicator Remote Hosted Service

1.1. Contractor shall provide N&NC’s MNS capability from a Vesta Communicator remote hosted solution or it’s replacement.

1.2. Contractor shall provide program management and systems engineering support for a MNS remote hosted solution. The hosted service shall include the following:

1.2.1. Licenses for 3500 users

1.2.2. Technical Advisory support for implementing new or additional features that become available. Assessing and implementation of transitioning Vesta applications to selected services suppliers. Current ANRS operational activities must not be interrupted during transition milestones.

1.2.3. Unlimited calling, emailing and messaging

1.2.4. Information Assurance in accordance with DoDI 8500.01 and risk mitigation services.

1.2.5. Requirements development and Application Programming Interface (API) concept implementation oversight (i.e. SharePoint data set integration and automation)

1.3. Four (4) hour response required, 24x7x365, Support Desk services for end user questions and Trouble Reporting as needed during annual support period.

1.4. Delivering Failure Analysis reporting to manufacturers with results to End User.

1.5. Transmitting any manufacturer technical notes to end users.

TASK 2: Consortium Conference Bridge

2.1 Contractor shall review and support installation of manufacturer approved software, firmware and hardware updates and patches during the term of the annual support period. These updates, including N&NC network updates must be screened to ensure the Defense Information Systems Agency (DISA) Joint Interoperability Test Certification (JITC) for the exempted C-III server are not violated.

2.2 Contractor and manufacturer shall provide Support Desk services for end user questions and Trouble Reporting as needed during annual support period.

2.2.1 Mission Critical Escalation of support to local services technicians. Four (4) hour response required, 24x7x365. If physical intervention is required in Cheyenne Mountain, response requirements may be delayed until normal duty hours if government manning is insufficient to provide escorts.

2.2.2 Delivery of Failure Analysis reporting to manufacturer with results to End User.

2.3 Contractor shall transmit manufacturer technical notes to end user cyber personnel as published.

2.4 Contractor shall support onsite server cleaning and log file maintenance IAW manufacturer warranty requirements, to include:

2.4.1 Error Log analysis and resets.

2.4.2 Daily Test monitoring when requested in advance.

2.4.3 Monitor NIPR network profiles for management controls access reliability.

2.5 Contractor shall provide DISA JITC Approved Product List (APL) updated information to end users as required if DISA JITC drives a data requirement.

2.6 Contractor shall provide onsite support services and response IAW manufacturer published warranty maintenance requirements.

TASK 3: DESKTOP ALERT

3.1 Contractor shall provide annual application software licensing and maintenance support for the Desktop Alert software. Maintenance support includes:

TASK 4: ANRS PROGRAM MANAGEMENT

4.1 Contractor shall provide program management and systems engineering services in support of ANRS. HQ N&NC requires program management and systems engineering services. Services include:

ANRS)

4.2 ANRS Systems Engineering Activities

(i.e. SharePoint data set integration and automation concept)

Services Summary

Mission Critical Escalation of support to local services technicians.

3.0 SECURITY REQUIREMENTS

3.1 Security Clearances: Provisions outlined in the basic DD254, Department of Defense Contract Security Classification Specification apply to this task order. Contractor shall provide personnel (including approved subcontractors) with clearances commensurate with the DD254. Contractor shall provide personnel with Final TOP SECRET Personnel Security Clearances. Contractor shall nominate employees assigned to this task order for SCI accesses 1, 2, 3, & 5. This task order requires any secondary level support personnel (vendors, repairmen, etc.) to have a Secret Clearance minimum, the Contractor TS-SCI personnel will provide escorted access at all times in TS-SCI restricted areas.

3.2 Access to Government Property and Facilities: The Contractor shall be provided Mission Critical, no escort required, access badges to Government buildings on Peterson SFB and Cheyenne Mountain complex in accordance with N&NC and SBD 1 guidance and policy. Contractor personnel may also enter other facilities where escorted access is mandatory by requesting entry authorization access and escort from Contracting Officer Representative (COR) 24 hours in advance. Access to government facilities, documents, and systems shall be in accordance with DD Form 254, Department of Defense Contract Security Classification Specifications. The Contractor shall provide a listing of personnel requiring access to government facilities in performance of this contract. The contractor shall provide a listing of personnel authorized a Common Access Card (CAC) to the COR.

3.3 Facility Clearance: The contractor is required to obtain a TOP SECRET Facility Security Clearance prior to contract performance and maintain for the duration of the period of performance.

3.4 Classified Material: At the U.S. Government sites ONLY, the contractor is required to assist U.S. Government personnel in generating U.S. Government classified information up to and including collateral Final TOP SECRET and SCI accesses. At the U.S. Government sites ONLY, the contractor's employees are authorized network access to the SECRET Internet Protocol Router Network (SIPRNet) as need to know requires. At the conclusion of this contract, all classified material received from customer for the execution of the contract is to be returned to the COR.

3.5 Antiterrorism/Force Protection (AT/FP): The contractor shall adhere to local installation security and force protection postures. Ensure compliance with installation real-world antiterrorism/force protection (AT/FP) measures, traffic laws, and prohibitions against carrying firearms on the installation. Favorable completion of National Crime Information Center and local files checks is required to affording individuals access to the installation. The contractor shall ensure all personnel employed in the performance of the contract, or any representative of the contractor entering the installation, shall abide by all applicable security regulations and base policies concerning entry/access to the installation. The contractor and its employees are offered AT Level I training through https://atlevel1.dtic.mil/at/.

4.0 MINIMUM QUALIFICATIONS

4.1. Manufacturer Authorized Service Partner:

4.1.1. Contractor shall be an authorized Motorola Solutions Hosted Emergency Notification solution reseller.

4.1.2. Contractor shall be an authorized Forum Communications solution channel partner.

4.1.3. Contractor shall be authorized by Desktop Alert to provide maintenance and upgrade services in support of DISA Approved Products List (APL) configurations as required for this effort.

4.2. Previous Experience: Contractor shall include in their proposal that they have the capability to support integrated telephony and network services within DISA APL. Contractor shall have previous experience in the maintenance and support of Desktop Alert software. Contractor shall include in their proposal that they have demonstrated experience in program management and systems engineering services in support of the Automated Notification and Recall System (ANRS) currently deployed at NORAD and USNORTHCOM (N&NC).

4.3. Information Assurance Certifications: Contractor personnel performing system administration functions will have an Information Assurance (IA) Level II in accordance with DoDD 8570M.

5.0 GOVERNMENT FURNISHED EQUIPMENT / INFORMATION (GFE / GFI)

5.1 GFE: The Government will not provide physical workspace on an ongoing basis but will make ANRS program workspace and network access points as needed within the contract performance locations.

5.2 GFI: Government will provide access to all required data sources necessary to provide required support, including training, as required. The contractor shall require access to various Government furnished databases and the government Senior Engineer shall arrange this access.

6.0 CONTRACTING OFFICER REPRESENTATIVE (COR):

6.1 The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially regarding changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.