Annual_Training_Catalog_Excerpt_(Example).pdf

Mandatory Trainings for all Employees Employee Leadership Development Program Communication, Openness, Service, Collaboration Classes City-Employee Led Trainings Monterey Bay Employment Relations Consortium (ERC) Health and Wellness, Retirement Resources

City of Santa Cruz 2 0 2 3 T r a i n i n g C a t a l o g

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OPENNESS

Building Self-Awareness and Emotional Intelligence June 27 ** rescheduled ** time: 9:00 a.m. – 11:30 a.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

The purpose of this powerful program is to empower and inspire YOU to build your own capacity for self-awareness, and to manage your emotions effectively, so that you can make powerful choices about your behaviors and thereby improve your relationships. Emotional Intelligence has been shown to be a powerful predictor of success-more so than a person’s IQ! You’ll learn and understand the 4 components that contribute to Emotional Intelligence, practice easy to use tools for building and maintaining self-awareness throughout the day and learn how to “prime” your body and brain for success!

Managing Time and Energy May 30 time: 9:00 a.m. – Noon location: PD Community Room audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

Too much to do? Too little time? Too little energy? In this class, we “clear the clutter,” focus on the powerful actions that enable you to thrive, and identify ways to move the needle and make meaningful progress toward your most important outcomes.

BONUS: Provided in class, a “TIE Tracker” will help you discover and eliminate your hidden time wasters!

The Employee and Leadership Development Program includes a variety of robust, competency-based courses designed for new and seasoned supervisors and managers as well as aspiring supervisors. The courses are led by both internal and external presenters and most of them are three to four hours in duration.

To obtain a Certificate of Completion for the Program, you must successfully complete any combination of eight qualifying courses. These courses are noted under the audience throughout the training catalog. This will give you the flexibility to choose courses based on your own focus and career goals. Each year, the course selection will be different and we may offer the same courses multiple times depending on their topics and/ or attendance levels. It may take several years to complete the certificate depending on how many qualifying courses you attend each year, but there is no time limit on the number of years one may take to complete the Certificate.

The Certificate of Completion counts toward one year of supervisory experience in meeting the minimum qualifications for job opportunities requiring supervisory experience. Employees who participated in prior rounds of the program may choose from any of the qualifying courses to complete their certificates as long as the course topics are different.

All Supervisors, Managers and Department Heads are also expected to attend two qualifying courses from the Employee and Leadership Development Program on a yearly basis.

To check in on your progress and training history, contact us: hrtraining@santacruzca.gov

EMPLOYEE AND LEADERSHIP DEVELOPMENT PROGRAM

COMMUNICATION

Communication Essentials July 19 ** rescheduled** time: 9:00 a.m. – Noon location: PD Community Room audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

Even though we all communicate, most of us could improve our most basic habits. Listening actively, understanding needs, feelings and defenses, speaking up clearly and making requests instead of demands are personal habits that will serve us as leaders. In this class you will learn how to listen actively and how to speak up for your needs in a way that builds trust and respect.

Speak Up! The Art of Assertiveness May 2 time: 1:00 p.m. – 3:30 p.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership development Program Certificate) instructor: Consulting

To be assertive is to speak up for our needs and interests, while consciously respecting the needs and interests of others. At work and at home, this will help you build strong and healthy relationships.

Leading Meetings that Matter October 10 time: 9:00 a.m. – Noon location: PD Community Room audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

Meetings are the “unit” of team interaction and can be a source of great energy and productivity– especially when we are aligning with our natural geniuses. But many of our meetings are boring, repetitive and turbulent. In this class we learn the 3P framework and introduce 4 meeting types that will transform your team meeting practice.

BONUS: 4 Meeting Agenda Templates will be provided in class.

COLLABORATION

Managing Conflict May 16 time: 9:00 a.m. – 11:30 a.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

Conflict is a part of life, but most of us are uncomfortable entering into hard conversations and sticking it out when emotions get heated. In this class, we demystify conflict and help you take a proactive approach to addressing hard issues and having difficult conversations. You will learn about five different approaches to conflict, and when to use each. You will also understand how to engage in effective conflict that brings about better decisions.

Meaningful 1:1s September 12 time: 9:00 a.m. – 11:30 a.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

Creating connection, clarity and consistency often happens in our 1:1 meetings. Are yours as powerful as they need to be? In this workshop, we learn to create role and responsibility clarity, and we learn the path to greater engagement.

Building Team Accountability October 24 time: 1:00 p.m. – 3:30 p.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

As supervisors, we need to set high standards and develop our teams to perform. And yet, much of our time is spent following up, taking charge, and shepherding the work forward. In this class, we learn to cultivate true ownership and to activate accountability at the team level, so that we can get out of the cycle of micromanagement.

Understanding Team Dynamics November 14 ** updated ** time: 9:00 a.m. – 11:30 a.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

To lead a team is to unleash the unique abilities of all team members and create synergy. To do this, you must understand team dynamics, roles, and the evolution of a team, and you must learn to diagnose team challenges and support the team you want to lead.

OPENNESS

Being a Super Supervisor August 31 time: 9:00 a.m. – Noon location: PD Community Room audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

In this class we learn the essential differences between being an individual contributor and being a people-leader. We discuss the importance of leadership credibility, and reflect on ways to set a positive example regarding the City’s Values. We also address competency development and the need to have a personal development plan.

Every person comes away with a plan for their own growth.

Success Habits: Your Everyday Roadmap November 30 time: 9:00 a.m. – Noon location: PD Community Room audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

When something is a habit, it means we are wired to take action without even thinking. Wouldn’t it be amazing if we could build positive habits that helped us do MORE of the right things with LESS energy? Come to this class to learn more about the habit process, and to build a “habit plan” that will help you build powerful, helpful habits.

SERVICE

Dealing With Difficult Customers September 26 time: 1:00 p.m. – 3:30 p.m.

location: Zoom (online) audience: (qualifying course for Employee & Leadership Development Program Certificate) instructor: Consulting

What makes a difficult customer? In this interactive class, we will unpack the challenges presented by our difficult customers, and we will apply the RATER and the LAST model as we learn to navigate the challenges with ease.

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