Alpena CRTC Food Services Proposal Instructions and Vendor Questions Worksheet and Schedule A - Schedule B.docx

STATE OF MICHIGAN

Department of Military and Veterans Affairs (DMVA)—Procurement]

Alpena Combat Readiness Training Center Food Services Request for Proposal No. 180000000894

Solicitation Manager Gregory Pawlak:

Direct Phone:

Email: pawlakg@michigan.gov Main Phone: 1-517-481-7655

This is a Request for Proposal (RFP) for:

Alpena Combat Readiness Training Center Food Services RFP Timeline

*A bidder’s proposal received at 3:00:01 p.m. Eastern is late and subject to disqualification.

This RFP is subject to change. Check www.michigan.gov/SIGMAVSS for current information.

PROPOSAL INSTRUCTIONS

1. PROPOSAL PREPARATION. The State recommends reading all RFP materials prior to preparing a proposal, particularly these Proposal Instructions and the Vendor Questions Worksheet. Bidders must follow these Proposal Instructions and provide a complete response to the items indicated in the table below. References and links to websites or external sources may not be used in lieu of providing the information requested in the RFP within the proposal. Include the bidder’s company name in the header of all documents submitted with your proposal.

RFP Structure and Documentation

2. CONTACT INFORMATION FOR THE STATE. The sole point of contact for the State concerning this RFP is listed on the Cover Page. Contacting any other State personnel, agent, consultant, or representative about this RFP may result in bidder disqualification.

3. QUESTIONS. Bidder questions about this RFP must be posted on www.michigan.gov/SIGMAVSS. no later than the time and date specified on the Cover Page. In the interest of transparency, only written questions are accepted. Answers to questions will be posted on www.michigan.gov/SIGMAVSS. Submit questions using the format below; a Microsoft Excel format or similar is suggested.

4. MODIFICATIONS. The State may modify this RFP at any time. Modifications will be posted on www.michigan.gov/SIGMAVSS . This is the only method by which the RFP may be modified.

5. Mandatory Pre bid meeting will be held at Alpena Combat Readiness Center (CRTC) on MARCH 1, 2018 at 9 AM. Location: Alpena CRTC 5884 A. Street Alpena, MI 49707. The CRTC is adjacent to the Alpena Regional Airport. POINT OF CONTACT FOR PRE-BID GREG PAWLAK 517-481-7655 AND JAMES FULLER 989-464-7643. PLEASE PRE-REGISTER NO LATER THAN FEB 19, 2018. PLEASE EMAIL PAWLAKG@MICHIGAN.GOV WITH NAME OF COMPANY AND NAME OF PERSON WHO’LL BE ATTENDING PRE-BID MEETING.

The purpose of the pre-proposal meeting is to discuss the RFP and the work to be performed, and may include an inspection of the facility to receive the goods or services sought in this RFP.] Statements made by the Solicitation Manager or designee at a pre-proposal meeting are not considered modifications to the RFP. If, however, the Solicitation Manager determines modifications to the RFP are warranted after the meeting, modifications will be posted in writing on www.michigan.gov/SIGMAVSS as explained in Section 4, Modifications.

Attendance at the pre-proposal meeting is limited to [2] person per bidder. If the pre-proposal meeting is mandatory, a bidder may be disqualified by being late. Accessibility requests for reasonable accommodations at the pre-proposal meeting should be made with the Solicitation Manager at least 10 business days before the date of the meeting. Accommodation requests received outside this time period cannot be guaranteed.

6. DELIVERY OF PROPOSAL.

Electronic – The bidder must submit its proposal, all attachments, and any modifications or withdrawals electronically through www.michigan.gov/SIGMAVSS. The price proposal should be saved separately from all other proposal documents. The bidder should submit all documents in a modifiable (native) format (examples include, but are not limited to: Microsoft Word or Excel and Google Docs or Sheets). In addition to submitting documents in a modifiable format, the bidder may also submit copies of documents in PDF. Bidder’s failure to submit a proposal as required may result in disqualification. The proposal and attachments must be fully uploaded and submitted prior to the proposal deadline. Do not wait until the last minute to submit a proposal, as the SIGMA VSS system requires the creation of an account and entry of certain information, in addition to uploading and submitting the materials. The SIGMA VSS system will not allow a proposal to be submitted after the proposal deadline identified in the Cover Page, even if a portion of the proposal has been uploaded.

Questions on how to submit information or how to navigate in the SIGMA VSS system can be answered by calling (517) 373-4111 or (888) 734-9749.

NOTE: The bidder may also submit their proposal to the solicitation manager Mr. Gregory Pawlak via email at the same time they submit their electronic copy on Sigma. Email address is pawlakg@michigan.gov

7. EVALUATION PROCESS. The State will evaluate each proposal based on the following factors:

Proposals receiving a numerical score of 80 technical evaluation points will have pricing evaluated and considered for award.

The State may utilize all bidder information, without regard to a proposal’s technical score, to determine fair market value for goods or services sought. The State is not obligated to accept the lowest price proposal. If applicable, the State’s evaluation will include consideration of a bidder’s qualified disabled veteran (QDV) status under MCL 18.1261(8). Additional information on the QDV preference is available at: http://michigan.gov/micontractconnect/0,4541,7-225-48677-123519--,00.html.

The State strongly encourages strict adherence to the Contract Terms. The State reserves the right to deem a bid non-responsive for failure to accept the Contract Terms. Nevertheless, the bidder may submit proposed changes to the Contract Terms in track changes (i.e., visible edits) with an explanation of the bidder’s need for each proposed change. Failure to include track changes with an explanation of the bidder’s need for the proposed change constitutes the bidder’s acceptance of the Contract Terms. General statements, such as that the bidder reserves the right to negotiate the terms and conditions, may be considered non-responsive.

The State may conduct an on-site visit to tour and inspect the bidder’s facilities; require an oral presentation of the bidder's proposal; conduct interviews, research, reference checks, and background checks; and request additional price concessions at any point during the evaluation process.

8. NOTICE OF DEFICIENCY. The State reserves the right to issue a Notice of Deficiency to bidders if the State determines after the proposal deadline that a portion of the RFP was deficient, unclear, or ambiguous. Failure to respond to a Notice of Deficiency timely may be cause for disqualification.

9. CLARIFICATION REQUEST. The State reserves the right to issue a Clarification Request to a bidder to clarify its proposal if the State determines the proposal is not clear. Failure to respond to a Clarification Request timely may be cause for disqualification.

10. RESERVATIONS. The State reserves the right to:

a. Disqualify a bidder for failure to follow these instructions.

b. Discontinue the RFP process at any time for any or no reason. The issuance of an RFP, your preparation and submission of a proposal, and the State’s subsequent receipt and evaluation of your proposal does not commit the State to award a contract to you or anyone, even if all the requirements in the RFP are met.

c. Consider late proposals if: (i) no other proposals are received; (ii) no complete proposals are received; (iii) the State received complete proposals, but the proposals did not meet mandatory minimum requirements or technical criteria; or (iv) the award process fails to result in an award.

d. Consider an otherwise disqualified proposal, if no other proposals are received.

e. Disqualify a proposal based on: (i) information provided by the bidder in response to this RFP; (2) the bidder’s failure to complete registration on www.michigan.gov/SIGMAVSS ; or (3) if it is determined that a bidder purposely or willfully submitted false or misleading information in response to the RFP.

f. Consider prior performance with the State in making its award decision.

g. Consider overall economic impact to the State when evaluating proposal pricing and in the final award recommendation. This includes but is not limited to: considering principal place of performance, number of Michigan citizens employed or potentially employed, dollars paid to Michigan residents, Michigan capital investments, job creation, tax revenue implications, and economically disadvantaged businesses.

h. Consider total-cost-of-ownership factors (e.g., transition and training costs) when evaluating proposal pricing and in the final award recommendation.

i. Refuse to award a contract to any bidder that has failed to pay State taxes or has outstanding debt with the State.

j. Enter into negotiations with one or more bidders on price, terms, technical requirements, or other deliverables.

k. Award multiple, optional-use contracts, or award by Contract Activity.

l. Evaluate the proposal outside the scope identified in Section 8, Evaluation Process, if the State receives only one proposal.

11. AWARD RECOMMENDATION. The contract will be awarded to the responsive and responsible bidder who offers the best value to the State, as determined by the State. Best value will be determined by the bidder meeting the minimum point threshold and offering the best combination of the factors stated in Section 8, Evaluation Process, and price, as demonstrated by the proposal. The State will post a Notice of Recommendation for Award on www.michigan.gov/SIGMAVSS .

12. DEBRIEF MEETING AND BID PROTEST. The State will post a Notice of Recommendation for Award, which will provide instructions on how to request a debrief meeting

If you wish to initiate a protest of the award, you must submit your written protest to Kimberly Graham graham@michigan.gov no later than 2:00 p.m., 3 business days after posting the Notice of Recommendation for Award, or by 2:00 p.m. the next business day if that date falls on a state holiday or weekend. The State reserves the right to adjust this timing and will publish any change on the SIGMA VSS system.

Additional information about the protest process is available at www.michigan.gov/micontractconnect under the “Programs and Policies” link.

13. STATE ADMINISTRATIVE BOARD. Contracts in excess of $500,000 require approval by the State Administrative Board. The State Administrative Board’s decision is final; however, its approval does not constitute a contract. The award process is not complete until the awarded Contractor receives a contract fully executed by all parties.

14. GENERAL CONDITIONS. The State will not be liable for any costs, expenses, or damages incurred by a bidder participating in this solicitation. The bidder agrees that its proposal will be considered an offer to do business with the State in accordance with its proposal, including the Contract Terms, and that its proposal will be irrevocable and binding for a period of [180] calendar days from date of submission. If a contract is awarded to the bidder, the State may, at its option, incorporate any part of the bidder’s proposal into a contract. This RFP is not an offer to enter into a contract. This RFP may not provide a complete statement of the State’s environment, or contain all matters upon which agreement must be reached. Other than verified trade secrets, proposals submitted via www.michigan.gov/SIGMAVSS are the State’s property.

15. FREEDOM OF INFORMATION ACT. All portions of the bidder’s proposal and resulting Contract are subject to disclosure as required under Michigan’s Freedom of Information Act (FOIA), 1976 PA 442. However, please note the following:

a. Under MCL 18.1261(13)(b), records containing “a trade secret as defined under section 2 of the uniform trade secrets act, 1998 PA 448, MCL 445.1902, or financial or proprietary information” are exempt from disclosure under FOIA. And under MCL 18.1470(3), “proprietary financial and accounting” information is also exempt from disclosure under FOIA.

b. If information within a bidder’s proposal falls under the aforementioned exemptions, and the bidder seeks to have it withheld from disclosure under FOIA, then by the proposal deadline, the bidder must: (1) save exempt information in a separate file (i.e., document); (2) name the file/document “FOIA-EXEMPT”; (3) label the header of each page of the file/document “Confidential–Trade Secret,” “Confidential–Financial,” or “Confidential–Proprietary” as applicable; (4) clearly reference within the file/document the RFP schedule, section, and page number to which the exempt information applies; and (5) verify within the FOIA-EXEMPT file/document that the information meets the FOIA exemption criteria.

c. The State reserves the right to determine whether information designated as exempt by a bidder falls under the FOIA exemptions.

d. Resumes, pricing, and marketing materials are not trade secrets or financial or proprietary information.

e. Do not identify your entire proposal as “FOIA-EXEMPT,” and do not label each page of your proposal “Confidential.” If a bidder does so, the State may require the bidder to resubmit the proposal to comply with subsection (b) above.

f. If the State requires a bidder to resubmit a proposal for failure to follow these instructions, the State reserves the right to disqualify the bidder if the proposal is materially changed upon resubmission. In other words, amendments to the proposal should be restricted to that which is necessary to separate confidential from non-confidential information.

VENDOR QUESTIONS WORKSHEET

Request for Proposal RFP 180000000894 Alpena Combat Readiness Training Center Food Services Provide a detailed response to each question. “You” and “company” refers to the bidder.

Contact Information

Bidder’s sole contact person during the RFP process. Include name, title, address, email, and phone number.

Person authorized to receive and sign a resulting contract. Include name, title, address, email, and phone number.

Company Background Information

Legal business name and address. Include business entity designation, e.g., sole proprietor, Inc., LLC, or LLP.

What state was the company formed in?

Phone number

Website address

Number of years in business and number of employees

Legal business name and address of parent company, if any

Has there been a recent change in organizational structure (e.g., management team) or control (e.g., merger or acquisition) of your company? If the answer is yes: (a) explain why the change occurred and (b) how this change has affected your company.

Discuss your company’s history. Has growth been organic, through mergers and acquisitions, or both?

Has bidder ever been debarred, suspended, or disqualified from bidding or contracting with any entity, including the State of Michigan? If yes, provide the date, the entity, and details about the situation.

Has your company been a party to litigation against the State of Michigan? If the answer is yes, then state the date of initial filing, case name and court number, and jurisdiction.

Within the last 5 years, has your company or any of its related business entities defaulted on a contract or had a contract terminated for cause? If yes, provide the date, contracting entity, type of contract, and details about the termination or default.

State your gross annual sales for the last 5 years.

If receiving a contract under this RFP will increase your gross revenue by more than 25% from last year’s sales, explain how the company will scale-up to manage this increase.

Describe partnerships and strategic relationships you think will bring significant value to the State.

State the physical address of the place of business that would have primary responsibility for this account if bidder is awarded a contract under this RFP.

Qualified Disabled Veteran

To demonstrate qualification as a qualified disabled veteran, you must provide:

(a) Proof of service and conditions of discharge (DD214 or equivalent);

(b) Proof of service-connected disability (DD214 if the disability was documented at discharge or Veterans Administration Rating Decision Letter or equivalent if the disability was documented after discharge); and

(c) Legal documents setting forth the ownership of the business entity.

In lieu of the documentation identified above, you may provide proof of certification by the National Veterans Business Development Council.

Enter the names of documents submitted with your proposal to demonstrate status as a qualified disabled veteran.

Participation in RFP Development or Evaluation

Did your company, an employee, agent, or representative of your company, or any affiliated entity participate in developing any component of this solicitation? For purposes of this question, business concerns, organizations, or individuals are affiliates of each other if, directly or indirectly: (1) either one controls or has power to control the other or (2) a third party controls or has the power to control both. Indicia of control include, but are not limited to, interlocking management or ownership, identity of interests among family members, shared facilities or equipment, and common use of employees.

If you entered “YES”, you are not eligible for contract award or to work as a subcontractor for the awarded vendor.

Experience

Does your company have experience working with the State of Michigan? If so, please provide a list (including the contract number) of the contracts you hold or have held with the State for the last 10 years.

Describe at least [3] relevant experiences from the last [5] years supporting your ability to successfully manage a contract of similar size and scope for the work described in this RFP The experiences listed must be direct experiences within the food industry.

Experience 1

Company name Contact name Contact role at time of project Contact phone Contact email

City State Zip

1. Project name and description of the scope of the project

2. What role did your company play?

3. How is this project experience relevant to the subject of this RFP?

Dollar value

Start and end date (mm/yy – mm/yy)

Status (completed, live, other – specify phase)

Results obtained

Experience 2

Company name

Contact role at time of project

City

1. Project name and description of the scope of the project

Dollar value

Start and end date (mm/yy – mm/yy)

Status (completed, live, other – specify phase)

Results obtained

Experience 3

Company name

Contact role at time of project

City

1. Project name and description of the scope of the project

Dollar value

Start and end date (mm/yy – mm/yy)

Status (completed, live, other – specify phase)

Results obtained

Other

Standard Contract Terms and Conditions The Contractor must affirm that it agrees with the attached Contract Terms and Federal Addendum Provisions, or if it does not agree, identify the specific exceptions to the Contract Terms. Exceptions must be listed here and Contractor must provide a redline version as an attachment.

Enter YES or NO if NO Exceptions must be listed and redlined version must be provided

Request for Proposal RFP 180000000894 Alpena Combat Readiness Training Center Food Services

SCHEDULE A

STATEMENT OF WORK

CONTRACT ACTIVITIES

This exhibit identifies the anticipated requirements of any Contract resulting from this RFP. The term “Contractor” in this document refers to a bidder responding to this RFP.

The Contractor must respond to each requirement or question, and explain how it will fulfill each requirement. Attach any supplemental information and appropriately reference within your response.

BACKGROUND

The State of Michigan, Department of Military and Veteran Affairs (DMVA) is soliciting proposals for a company to provide full onsite food preparation services at the Alpena Combat Readiness Training Center The Alpena CRTC food service operation consists of two dining facilities, The Thunder Bay Dining Facility and Small Dining Facility. These facilities are dedicated to providing full meal service and meeting the nutritional needs of Department of Defense (DOD) personnel who frequent the facilities. The Thunder Bay and Small Dining Facilities are both full service dining facilities to include carry out service. The awarded Contractor will have the responsibility of preparing and serving breakfast, lunch and dinner when requested (See exhibit B).

The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Organizations such as Junior Reserve Officers Training Corps (JROTC) and Youth camps occasionally dine in the dining facility upon permission from the installation commander.

NOTE: A mandatory pre bid meeting will be held at the Alpena Combat Readiness Center (CRTC) on Thursday, March 1, 2018 at 9 AM. Location: Alpena CRTC 5884 A. Street Alpena, MI 49707. The Alpena CRTC is adjacent to the Alpena Regional Airport. POINT OF CONTACT FOR PRE-BID GREG PAWLAK 517-481-7655 AND JAMES FULLER 989-464-7643. BIDDERS MUST PLEASE PRE-REGISTER NO LATER THAN MONDAY, FEBRUARY 19, 2018. PLEASE EMAIL PAWLAKG@MICHIGAN.GOV WITH NAME OF COMPANY AND NAME OF PERSON(S) WHO’LL BE ATTENDING PRE-BID MEETING (LIMIT 2 ATTENDEES PER COMPANY).

1.0 Requirements

1.1 State Responsibilities to the Contractor

The Federal government shall provide the facilities, fixtures, equipment, materials and services listed here or in Exhibit A (Government Furnished facilities).

I. Facilities. The Federal government shall furnish or make available facilities described in Exhibit A. No alterations to the facilities will be made without specific written permission from the Program Manager.

II. Equipment. The government will furnish the equipment listed in Exhibit A.

III. Equipment Inventory. An inventory of Government-furnished equipment must be done not later than 5 calendar days before the start of the contract performance period, and not earlier than 10 calendar days before the completion of the contract period (including any option periods). The Contractor and a government representative (identified by the Program Manager) shall conduct a joint inventory of all Government-furnished equipment and the Contractor shall sign a receipt for all equipment provided by the Government. Items of equipment missing or not in working order shall be recorded and the Program Manager notified in writing. The Contractor and the government representative shall jointly determine the working order and condition of all equipment and document their findings on the inventory.

IV. Equipment Loss or Damage. The Contractor shall submit requests for replacement of government-furnished equipment to the food service manager for processing. Such requests shall specify the reason for the replacement request. A list of government-furnished equipment shall be provided upon contract award.

V. Materials. The Federal government will replace materials that are lost due to fair wear and tear up to 10% of the inventory. The Contractor will replace, with like items, any loss over 10% of the inventory. Any additional stock that is needed above the initial inventory will be at the Government’s expense.

VI. Subsistence. The government provides all food for preparation at Alpena CRTC dining facilities.

VII. HAZMAT All HAZMAT materials needed for daily cleaning and sanitation. Any additional items brought on the base require approval through the Alpena CRTC HAZMAT Pharmacy.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how they will fulfill these requirements providing example documents for reference, etc.:

1.2 Contractor Requirements

A. The Contractor shall, except as specified in this Statement of Work (SOW) as government furnished property or services provide all personnel, supervision, and any items and services necessary to perform full on-site food services at Alpena CRTC, MI ANG as defined in this SOW. The Contractor shall perform the requirements in this SOW and conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this SOW.

The awarded Contractor will be required to provide sufficient staff to oversee the full onsite food service operations which include, but are not limited to, the following: Contract management, maintain menu’s and menu board, cooking, food preparation serving and replenishing food for breakfast, lunch and dinner meals, cleaning facilities, equipment, and utensils, preparing vegetables and fruits for the salad bar, cleaning tables in dining areas, performing cashier services, handling foods, supplies, and equipment, maintaining quality control, ensuring proper handling and care of daily preventive maintenance and minor repair of food service equipment, and in the event of contingency, perform all required tasks to include continued food services. The estimated quantities of work are listed in Exhibit B, Hours of Operation and Exhibit C Workload estimates.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and include detailed information as to how their company will meet the requirements above. If applicable, bidder shall include example documents for reference, etc.:

B. Customer Eligibility. The primary customers at these dining facilities are Essential Station Messing (ESM) recipients. These are military personnel who are allotted rations in government dining facilities at the expense of the government. Secondary customers are military personnel who wish to and are granted permission to dine in the facility at their expense. Organizations such as local Boy Scout troops occasionally dine in the dining facility upon permission from the installation commander. Cashiers will refer to the military shift leader or the dining facility manager to verify customer eligibility when in doubt. The Contractor will ensure only authorized individuals are served. The Contractor shall receive an estimated monthly list of ESM recipients and a detailed daily list of actual ESM’s day of.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to meet these requirements:

1.3 Operational Requirements and Specific Tasks

A. Menu Boards. The Contractor must post and maintain all menu boards. Posted shall be menu and prices at the entrance to the dining facility for all meals during the day before the start of each meal. The Contractor must post menu and price changes within 30 minutes of meal.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to meet these requirements:

B. Subsistence and Material Handling. The Contractor will assist with the receipt of prime vendor delivered items The Contractor will assist in visually inspecting one hundred percent of items received for deterioration or damage and physically check temperatures at time of receipt on all refrigerated and frozen foods for compliance with the most recent version of the FDA Food Code https://www.fda.gov/Food/GuidanceRegulation/RetailFoodProtection/FoodCode/ . Receiving personnel shall reject all items that appear damaged or not delivered at the proper temperature as specified in the most recent version of the FDA Food Code. The Contractor will be required to organize and store all inventory of stock in storeroom upon receipt using the First in First out (FIFO) inventory method.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to meet these requirements.

C. Food Preparation. The Contractor will be required to provide sufficient staff to consistently prepare food all menu items to ensure optimum freshness, flavor, color, texture, and nutritional value are met at all times. (See Exhibit H New Menu)

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

D. Service of Food. The Contractor must comply with AFI 34-239, (see Exhibit F) ANG Supplement, AFMAN 34-240 (see Exhibit G), and the most current version of the FDA Food Code, using the standard recipes on the Air Force Food Service Automated Recipe Service software program See attachment E. The Contractor will use the Air Force Worldwide Menu and will serve food in standard portions, IAW Air Force Golden Eagle Line Serving standards unless the patron request smaller portions. Contractor shall move full serving containers to serving lines and remove containers. Perform standard cross panning procedures and maintain proper temperature on all serving lines. Set up and close down serving lines IAW the Food Service Production Log. Have serving line set up 15 minutes prior to each meal and remain open 15 minutes after each meal. Prepare short-order items such as hamburgers; hot dogs, and French fries in advance only to the extent necessary to meet the required customer flow through the serving line, ensure patrons can be served at the rate of 5 guests per minute. The Contractor will be required to provide a copy of their internal HACCP plan and how their company assures internal Servsafe sanitation requirements such as Servsafe certifications and/or equivalent.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements. Bidder may provide example documents for reference.

E. Carryout Service. The Contractor will be required to make up boxes or containers, assemble, and pack the meal components for pickup by others upon request. The Contractor will use government-furnished carryout boxes and containers for distribution to customers.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

F. Table Cleaning Service. The Contractor must clear, clean, and sanitize (with proper sanitizing solution) all dining room tables, chairs, or benches at a rate sufficient to ensure availability to customers. Replenish dining table items (napkins, salt, pepper, condiments, etc.) so they are readily available to all patrons without waiting. Sweep and/or properly clean up spills with-in 15 minutes of being notified of incident.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

G. Meals Served Away from the Dining Facilities. The Contractor must provide meals away from the dining facilities, at locations, and at times listed in Exhibit A on a regular basis. Meals may be required during base alerts, operational exercises, or during natural or simulated emergencies as requested. The Contractor will be provided the proper insulated meal boxes to assure food temperature and safety of food.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

H. Flight Kitchen. The Contractor must provide flight meals, snack meals, and bulk foods to authorized guests, in accordance with AFMAN 34-240, Air Force Golden Eagle, Flight Feeding Standards and the local menu. Bulk foods, coffee, prepackaged frozen meals, and packaged operational rations shall not count as meals served by the Contractor for contract payment purposes. The government furnishes all subsistence, including operational rations. Furnish priced menus for flight meals and snack meals from Dining Facility Manager in the event that customer support requires priced menus. Provide meals ordered at least 2 hours in advance of the time requested. No notice meals shall be available within 30 minutes of notification; bulk food within 1 hour of notification.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

I. Food Service Accounting. The Contractor will use the Government Food Service Accounting procedures (according to AFMAN 34-240) (See Exhibit G).

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how they will fulfill these requirements providing example documents for reference, etc.:

J. Cashier Services. The Contractor will perform cashier duties for each meal to maintain a flow rate of guests to correspond with serving line flow rates specified in this contract. Provide sufficient personnel to ensure that patrons can be served at the rate of 5 guests per minute main serving line and 3 guests per minute on short order serving line or breakfast line. The Contractor will be required to provide sufficient staff to meet these requirements at all specified times.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

K. Sanitation Requirements. The Contractor must comply with all Federal and Air Force mandated sanitation requirements. AFI 48-116 Food Safety Program all chapters. (See Exhibit D) In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

L. Housekeeping Services the Contractor will be required to clean those areas that immediately affect customer service to include appearance of the dining facility and kitchen.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

M. Floor Cleaning. The Contractor will be required to clean floors so that no visible dirt or dust remains on floors, floor mats or runners, in corners, behind doors, or under furniture and equipment. The Contractor will not place chairs on tables at any time. Spot clean floors to remove food spills and debris as needed.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

N. Lavatories. The Contractor must spot check lavatories in the dining facilities only during meal times to ensure tidiness and supplies are available. Prior to each meal the Contractor will be required to properly clean and sanitize toilets, urinals, wash bins, slop sinks, and partitions with a germicidal detergent solution provided by the government; Descale toilets and urinals as required. Proper cleaning removes all deposits, stains, and foreign matter, including those under fixture edges, lips, and on all exposed surfaces.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

O. Other Cleaning. The Contractor will be required to clean and sanitize dishes, pots, pans, kitchen, clipper and dining areas after each meal in accordance with the most current version of the FDA Food Code.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

P. Other Housekeeping Tasks. The Contractor will be required to communicate to Program Manager a request to complete a Alpena CRTC Work order for replace all burned out light bulbs and fluorescent tubes within 24 hours. This request can be an email or note left with Program Manager

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements.

Q. Facility Turn Over. The Contractor will be required to complete the dining facility turn over checklist when receiving or returning the facility back to the government. The checklist will be provided upon start of contract.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

R. Waste Management. The Contractor will be required to assist the government in complying with the Alpena CRTC base recycling program. This may require segregating reusable/recyclable waste materials by type. Remove the recyclable material from the dining facility and deposit in designated bins. Overflowing material must be taken to building 35. The government shall retain ownership of all reusable waste materials. Non-reusable waste materials (trash and garbage) will be removed from the facility by the Contractor using a government-approved method.

a. All HAZMAT materials brought on the base shall be approved by HAZMAT Pharmacy.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

S. Grounds Maintenance: The Contractor must clean and maintain the grounds around each facility indicated in Technical Exhibit A. Contractor personnel shall:

a. Sweep and clean in and around dumpster area, entrances, exits, and sidewalks as required within 15 feet of the facility, maintaining a neat and clean facility appearance at all times. Cleaning includes removing all paper, trash, food items, and cigarette butts from the area.

b. The Contractor must ensure the first 25 feet of all entrances, exits, and sidewalks leading to and from the facility must be free of snow and ice prior to and throughout each meal period.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

T. Contractor Personnel Meals. The Contractor personnel shall not consume food from the dining facility unless it is for quality control purposes (taste testing) only and assure sanitation and HACCP requirements are met at all times https://www.fda.gov/Food/GuidanceRegulation/HACCP/ucm2006801.htm . Contractor is expected to have access to the current HACCP standards via email or hardcopy.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements.

U. Contractor Furnished Items and Services. Except for those items or services specifically stated as government-furnished or government reimbursed and (Exhibit A), the Contractor shall furnish everything required to perform this contract, to include:

a. Special Functions. The Contractor shall decorate the Thunder Bay Dining Facility with government provided decorative materials for holidays and special occasions. Decorative materials will also include government provided flower arrangements. This will include the decoration of the entranceway to the Thunder Bay Dining Facility, the dining area and serving line area to include setting up the serving line of the Thunder Bay Dining Facility.

b. Preventive and Required Maintenance. The Contractor will be required to properly clean and assure working order of all food service equipment in accordance with manufacturer’s instructions; the Alpena CRTC will provide this information. The Contractor shall submit a work order for all equipment maintenance that needs to be performed to the Program Manger if equipment needs repair. The notice to Program Manager for equipment repair can be via email or note left with Program Manager. The Program Manager is responsible for the repair of equipment, only general maintenance is expected .i.e. sharpening of knives or tightening of loose hardware.

c. Housekeeping Supplies, Materials, and Equipment. Except for items specifically stated as government-furnished or government reimbursed, the Contractor furnishes everything required to perform this contract.

d. Uniform Requirement. The uniform will consist of matching or color coordinated hats, shirt, slack, and steel toe shoes and remain clean and serviceable. The Program Manager will approve the types and colors of uniforms as well as the standards of dress for supervisors and cashiers before the contract start date. The Contractor will provide all protective equipment to include food service gloves, hair nets, beard nets. If protective equipment is needed the Contractor will submit a request for protective equipment to the Program Manager within 30 days after contract start date to ensure compliance with AFI 48116.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

V. Meals provided during alerts, exercises, and emergencies. For locations or times other than listed in Technical (Exhibit B), the Contractor shall prepare and place meals in hot food carts, insulated container, or other suitable containers by the times requested. At the requesting agency’s option, furnish ground support meals rather than hot meals. The Contractor shall provide these meals with necessary silverware and condiments to a government representative assigned to pick up the meals. That representative shall have a list of the eligible customers with identification numbers or cash forms each as appropriate. The government representative shall be required to sign for meals received and all equipment using AF Form 1297 and attach to the list of customers. He or she shall certify that the printed entries represent meals issued during the specific alert, exercise, or emergency in progress. The government representative shall be responsible for returning all equipment and service ware furnished. If he or she does not, the Contractor shall contact the Food Service Manager who shall either get the property or reduce the Contractor’s inventory accordingly.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

W. Carryout services. Will be provided IAW the AFI 34-239 and AFMAN 34-240 (exhibit F and G) In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

X. The State reserves the right to refuse admission to any of its facilities or programs to any member of contractor’s staff who fails to maintain proper credentialing, fails to meet applicable state, federal or industry standards of care and practice or who may compromise the security of the facility, its members and staff.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to y will fulfill these requirements

Y. The Contractor must acknowledge in writing that neither this contract nor any subsequent contract creates a co-employer-employee relationship between the Contractor and the State or between the Contractor’s employees and the State. The Contractor shall inform each of its employees in writing that the State is not the employer of the Contractor or the Contractor’s employees and that the State is not a co-employer of the Contractor’s employees. The Contractor agrees to have each of its employees assigned to the DMVA proposed location acknowledge the same in writing and agrees to maintain current documentation concerning the employment relationship referenced in this paragraph in each of the Contractors employee files.

In the space below, bidder shall provide sufficient information demonstrating they understand the above requirements and how the bidder intends to fulfill these requirements

2. Acceptance

2.1 Acceptance, Inspection and Testing

The Contractor shall establish a Quality Control Program (QP), through an independent function, a quality program, which shall encompass all aspects of the contract. The Contractor shall implement the quality program in accordance with the Quality Program Plan (QPP). The QPP shall include the following:

A. Quality Control (QC). The Contractor shall develop and maintain a QC inspection system which encompasses all functions of the called out in RFP. The QC inspection system shall satisfy the requirements in the Inspection of Services clause in the RFP and resultant contract and shall be designed to keep the Contractor's management informed of all issues affecting quality. The QC records of inspections shall indicate the nature and number of observations made the number and type of deficiencies found, and the nature of corrective action taken as appropriate.

B. Quality Assurance (QA). The Contractor shall develop and maintain a QA program ensuring the government’s interests are protected. The Contractor shall identify by a letter of delegation to the Program Managar the person authorized to ensure quality control issues are addressed, other areas to be identified by delegation include, scheduling, quality control, supervision, etc.

C. Quality Control Management Involvement. Personnel performing management functions shall have distinct, well-defined, duties and responsibilities within the quality program.

D. Inspection Instructions. Inspection, auditing, and testing shall be prescribed by clear, complete, and current…