AISR SS Notice_ DRAFT PWS.docx

PERFORMANCE WORK STATEMENT

A procurement by the U.S. General Services Administration Region 5 Contracting Division on behalf of

CLIENT AGENCY:

U.S. Special Operations Command (USSOCOM)

CLIENT PROGRAM:

J65 AISR Transport

PROJECT TITLE:

SATELLITE COMMUNICATIONS SYSTEMS

PROJECT NUMBERS: Not Applicable

Sources Sought/ DRAFT Version Dated:

November 15, 2021

Post Award Document Revision History

Contents

1 INTRODUCTION

1.1 Organization

U.S. Special Operations Command (USSOCOM), Defense Information Systems Agency (DISA), Air Force Special Operations Command (AFSOC), United States Air Force (USAF) and other teammates require engineering and integration activities to support applicable Common Data Link (CDL), command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR), and remote split operations (RSO) requirements by focusing on the utilization of existing and future architectures, configurations and resources to support data relay ingest, and throughput at the ground stations and other customer locations. These capabilities will expand existing data link capability to meet the requirement for worldwide operations and provide critical intelligence data to users in near real time. A majority of the USSOCOM Airborne Intelligence, Surveillance, and Reconnaissance (AISR) Transport Infrastructure, CDL, and/or SATCOM systems and components to be sustained under this contract will be deployed OCONUS to meet the Geographical Combatant Commanders’ (GCC’s) operational requirement for Airborne ISR assets and is critical to prosecution of violent extremist organizations (VEOs) and counterterrorism activities.

1.2 Objective

The purpose of this procurement is to obtain a full range of Contractor Logistics Support (CLS) with the respective intellectual capital, components, and systems for the applicable CDL, C4ISR, and RSO. The CLS includes previously fielded systems and components as well as affording procurement and acquisition, integration and operationalization, and licensing, maintenance, sparing, and sustainment support for a wide variety of specific systems and components critical to current/emerging Special Operations Forces (SOF) missions worldwide. The contractor shall build, deliver, and test the Fixed Site SATCOM Terminal (FSST), the SATCOM Earth Terminal Subsystem (SETSS), the SATCOM Receive Video Terminal (SRVT) and the Test & Monitor Subsystem that supports Predator/Reaper missions at Regional Ground Entry Point (RGEP) and Mobile Ground Entry Point (MGEP) at CONUS and OCONUS locations, as well as subsystems to support these and other assets at said locations. This support includes Contractor Field Service Representatives (CFSR) at RGEP and MGEP locations.

1.3 Scope

This PWS outlines engineering and integration activities to support applicable CDL, C4ISR, and RSO requirements by focusing on the utilization of existing and future architectures, configurations and resources to support data relay ingest, and throughput at the ground stations and other customer locations. These capabilities will expand existing data link capability to meet the requirement for worldwide operations and provide critical intelligence data to users in near real time.

1.4 Background

A contract in support of this effort is currently being performed by L3 Harris Technologies, Inc. (L3); that award was made on a sole source basis. This need developed when previous contracts for weapon systems (fixed wing manned and unmanned assets) focused on the ability to operate those assets, not on what sensors would be installed. This resulted in sensor products being selected with no input from AISR Transport Infrastructure experts. Therefore, the sensors that were installed on the weapon systems created an obstacle for AISR experts, who needed to figure out how best to downlink, process, and distribute data the assets were collecting. The end result is AISR experts are forced into a sole source environment where data rights are too expensive to procure and all support and system components must be procured from the sole source contractor, L3. This contract focuses on the ability to engineer, acquire, operate, and sustain the subcomponents (of those weapons systems e.g., sensors) in order to downlink, process, and distribute the produced sensor data as a necessary mission/task of the AISR Transport Infrastructure--today leveraging the sole source vendor (e.g., L3 Harris). Prior to the conception of this contract, purchases have been made as orders issued by the Air Force’s U-2 Directorate at Robins Air Force Base, GA, procured under FAR 6.302-2 Unusual and Compelling Urgency and as orders issued against the National Reconnaissance Office (NRO) awarded.

USSOCOM’s AISR Transport Infrastructure, CDL and/or SATCOM systems and components are high demand/low density whose availability rates exceed what is expected of other systems with higher densities (generally only one system in each operational area with no back-up). At the advent of weapon system program, the unique and constantly evolving design (due to threat changes and technology improvements) and total system density did not warrant procuring the technical data required by the Government for organic depot support or competitive re-procurement. As a result, the Government does not possess the technical data required to perform field maintenance and sustainment maintenance and/or competitive re-procurement on any of these L3 Harris specific AISR Transport Infrastructure, CDL, and/or SATCOM systems and components. If/when other contractors are able to produce the technology or attain the data rights and surpass the ability of the sole source vendor to support USSOCOM’s AISR Transport Infrastructure, CDL and/or SATCOM requirement, USSOCOM will look to increase the vendor base in the interest of fostering competition, increasing/expanding technology development, and finally, driving additional cost efficiencies.

1.5 Applicable Documents

The documents (i.e., certifications, specifications, standards, policies, and procedures), versions current at time of contract/order award, identified in the list below are incorporated with the same force and effect as if provided in full text. Succeeding revisions may be substituted or incorporated as required with full notice and disclosure to the contractor. The Government will provide access to available documents and technical information as required and upon contractor request, if not available via a hyperlink within this PWS.

In the event of a conflict between the text of this document and the references cited herein, the text of this document shall take precedence. Federal, State, and Local laws and regulations shall take precedence over this document and referenced documents herein.

DEPARTMENT OF DEFENSE HANDBOOK

MIL-HDBK-61A (SE) Configuration Management Guidelines

OTHER PUBLICATIONS

2 REQUIREMENTS AND TASKS

2.1 General Performance Requirements

2.1.1 Resources

Unless otherwise stipulated, the contractor shall furnish or provide all personnel, personnel management and supervision, all related internal supporting business functions (including background and “overhead” personnel), materials, supplies, equipment, and facilities to perform the full range of services required by this PWS.

2.1.2 General Communication

Regular and direct contractor interface with the Contracting Officer (CO); the Contracting Officer’s Representative (COR), and other identified Government representatives is mandatory. The contractor shall not contact nor take direction from unauthorized Government representatives, under any circumstances.

2.1.3 Identification

All contractor personnel shall be required to wear Government-approved or provided picture identification badges so as to distinguish themselves from Government employees when working at the Government site. Additionally, the contractor shall comply with all visitor identification requirements when visiting the Government site. When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractors occupying collocated space with the Government should identify their work space area with their name and company affiliation

2.1.4 Business Relations

A primary element of project success is the business relationship between the contractor and Government representatives. Within this context the Government will monitor the contractor’s contribution to business relations and provide feedback when required. The contractor shall make every effort to establish and maintain clear and constant communication channels with the Government primaries (CO, COR, and other identified Government representatives) of the contract/order for the purpose of:

· Promptly identifying PWS and/or business relationship issues of controversy and the bilateral development and implementation of corrective action plans.

· Ensuring the professional and ethical behavior of contractor personnel.

· Maintaining effective and responsive subcontractor management (if applicable).

· Ensuring the contractor support team is fully aware and engaged in strengthening the interdependency that exists between the contractors and their Government counterparts.

· Facilitating contractor–Government collaboration for continuous improvement in performing PWS tasks, reducing risks and costs, and meeting the mission needs.

2.1.5 Contractor Response

The contractor shall ensure prompt response to Government inquiries, requests for information or requests for contractual actions.

2.1.6 Professional Appearance

Contractor personnel shall present a neat and professional appearance appropriate to the work being performed at all times when interacting with Government representatives, working in Government facilities, or representing the Government at meetings or before third parties.

2.2 General Meeting Requirements

The contractor shall participate in the following meetings. Nothing discussed in any meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying the contractual agreement without written authorization from the CO.

2.2.1 Initial Business/Kickoff Meeting

Within 45 business days following the contract/order award (or other time mutually agreed between the parties), the contractor shall meet with the GSA CO, GSA COR, and other identified Government representatives to ensure a common understanding of the requirements, goals, expectations, end products, and objectives of the contract/order. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by the Government. Discussions will also include the scope of work, deliverables to be produced, how the efforts will be organized and project conducted; assumptions made/expected end results. A concerted effort shall be made to gain a thorough understanding of the Government expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying any contract/order requirements, including deliverable specifications and due dates. The contractor shall also address the status of any issues that will affect contractor start-up/ramp-up toward achieving full service/support capability. The contractor will be responsible for taking minutes of this meeting.

2.2.2 Ad hoc Technical / Work Status

The contractor shall, if requested by the Government, participate in monthly status meetings or ad hoc technical meetings at a mutually agreeable time and place to discuss tasking, work progress, technical problems, performance issues, or other technical matters. During these meetings the contractor shall at least provide accomplishments, problems and issues, and planned actions. The contractor shall take minutes of these meetings and include them in the Monthly Status Report. These meetings will occur at a time and place mutually agreed upon by the parties.

2.2.3 Contract Administration Meetings

The CO may require the authorized contractor representative to meet or participate in a teleconference with authorized Government personnel as often as deemed necessary to discuss performance or administrative issues. The contractor may also request a meeting with the CO when deemed necessary. The content of meetings shall be documented in writing, as agreed between the parties. Minutes shall be approved by both parties and shall be included in the Government contract file.

2.3 Program/Project Management

2.3.1 General Program/Project Management Requirements

The contractor shall identify and provide a Program Manager to act as the single point of contact responsible for managing and directing the contractor’s activities with respect to this contract and for interfacing with the Government. Program support tasks are those required to successfully execute the contract within the defined period of performance. The Program Manager shall be responsible for all planning, organizing, scheduling, staffing, directing, controlling, orderly resource management and reporting required in the execution of this contract. The contractor shall be solely responsible for managing the work performed in the execution of the contract/order. This includes the responsibility to:

· Assign appropriate resources to each task.

· Maintain clear organizational lines of authority.

· Ensure effective task management and administration, following the requirements set forth in the PWS.

· Maintain the personnel, organization, and administrative control necessary to ensure that the work delivered meets the specification requirements.

· Establish and use proven policies, processes, analyses, and best practices.

· The contractor shall be fully responsible for management, control, and performance of any subcontractor used in support of the contract/order. Use of a subcontractor on the contractor’s team shall not relieve the prime contractor of responsibility nor accountability in the execution of the contract/order

Additionally, the contractor shall:

· Bring problems or potential problems affecting performance to the attention of the CO as soon as possible.

· Notify the COR, CO, and other identified Government representatives immediately of any projected, anticipated, or known delays that may impede contactor performance.

· When requested, deliver written reports to the CO to memorialize all verbal reports.

· Provide, in writing, the results of all meetings in which proposals are put forth that have the potential for affecting and/or changing contract agreements, requirements or conditions, and these shall be brought to the attention of the CO.

2.3.2 Phase-Out Support

The contractor shall provide phase-out support in accordance with the phase-out plan as required per PWS paragraph 4.8.

2.4 System Builds and Testing

2.5 General Requirements for delivery and installation of all Systems”

· The contractor shall inform the Government of any specialty support services to include access to facilities, line-access badges, or unique items/services that can only be provided by the Government. For all outdoor installations the contractor shall notify the Government no later than 180 days prior to plan installation.

· The contractor shall provide all necessary materials, containers, transportation, and personnel to ship the items to the designated site.

· The contractor shall remove/dispose all packing and installation materials.

· The contractor shall provide a schedule and installation plan, including personnel, required access, and escorting needs. The installation shall be conducted in a safe and professional manner. If applicable, the contractor shall perform link tests both before and after the radome installation to characterize RF performance and document the results. All recorded data shall be documented and submitted to the customer for review.

2.5.1 SATCOM Remote Video Terminal (SRVT)

2.5.1.1 The contractor shall deliver and install a fully functional SRVT to support RGEP and MGEP locations.

2.5.1.2 The contractor shall conduct acceptance testing of the SRVT at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.1.3 The contractor shall recommend the quantity of spares to support the procurement of the procurement of Subsystem. The recommended spares shall be identified at the SRVT and component level, and not at the kit level.

2.5.1.4 The contractor shall recommend the quantities and types of support equipment required for SRVT installation and follow on sustainment and operational support.

2.5.1.5 The contractor shall work with the Government at the order level to identify specifications for SRVT foundation and anchorage of the appropriate size order level account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.2 Matrix Switch Distribution System (MSDS)

2.5.2.1 The contractor shall deliver and install a fully functional MSDS to support RGEP and MGEP locations.

2.5.2.2 The contractor shall conduct acceptance testing of the MSDS at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.2.3 The contractor shall recommend the quantity of spares to support the procurement of the procurement of Subsystem. The recommended spares shall be identified at the MSDS and component level, and not at the kit level.

2.5.2.4 The contractor shall recommend the quantities and types of support equipment required for MSDS installation and follow on sustainment and operational support.

2.5.2.5 The contractor shall work with the Government to identify specifications for MSDS foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.3 Common Ka Terminal (CKaT)

2.5.3.1 The contractor shall deliver and install a fully functional CKaT to support a specified RGEP location.

2.5.3.2 The contractor shall recommend the quantities and types of support equipment required for CKAT installation and follow on sustainment and operational support.

2.5.3.3 The contractor shall recommend the quantity of spares to support the procurement of CKaT. The recommended spares shall be identified at the Line Replacable Unit (LRU) and component level, and not at the kit level.

2.5.3.4 The contractor shall work with Government to identify specifications for CKaT foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.3.5 The contractor shall draft, or update required terminal New Skies certification, Form 1494s, and any other related documentation.

2.5.3.6 The contractor shall be responsible for bridging the connection from the Government supplied power drop to the antenna dish and antenna equipment enclosure. Any power conditioning shall be accomplished by the contractor. The Government will provide a single 125 amp 3 phase 208 volts service to each antenna pad. This service shall be terminated at a power panel populated with two 60 amp 3 phase, 208-volt breakers. These breakers will provide a connection point to power the antenna enclosure. The power panel will provide a minimum of two knockouts for end user power cable egress.

2.5.3.7 The contractor shall be responsible for bridging the fiber optic connection from the Government supplied fiber optic drop to the antenna enclosure and indoor equipment. The Government will provide 24 single-mode fibers between the antenna pad and Main Equipment Shelter (MES). The fibers shall be terminated at the antenna pad with a fiber optic panel with ST connections and shall be terminated at the indoor rack with a fiber optic panel with ST connections.

2.5.3.8 The contractor shall be responsible for installation of CKaT assembly and hardware.

2.5.3.9 The contractor shall conduct on-site acceptance testing at the respective installation site using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.3.10 If required, the contractor shall, either as a lead or in a supporting role, perform the engineering and testing required to satisfy and meet ARSTRAT certification standards, including in-house and onsite analysis and testing—which shall be defined at the order level.

2.5.4 Fixed SATCOM Terminal (FSST)

2.5.4.1 The contractor shall deliver and install a fully functional FSST to support a specified RGEP location. The FSST is comprised of the subsystems listed below.

2.5.4.2 The contractor shall recommend the types and quantity of support equipment requirement to support FSST.

2.5.4.3 The contractor shall recommend the quantity of spares to support the procurement of FSST. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.4.4 The contractor shall work with Government to identify specifications for FSST foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.4.5 The contractor shall draft, or update required terminal New Skies certification, Form 1494s, and any other related documentation.

2.5.4.6 The contractor shall be responsible for bridging the connection from the Government supplied power drop to the antenna dish and antenna equipment enclosure. Any power conditioning shall be accomplished by the contractor. The Government shall provide a single 125 amp 3 phase 208 volts service to each antenna pad. This service shall be terminated at a power panel populated with two 60 amp 3 phase, 208-volt breakers. These breakers will provide a connection point to power the antenna enclosure. Power panel will provide minimum of two knockouts for end user power cable egress.

2.5.4.7 The contractor shall be responsible for bridging the fiber optic connection from the Government supplied fiber optic drop to the antenna enclosure and FSST L-Band Subsystem. The Government shall provide 24 single-mode fibers between the antenna pad and MES. The fibers shall be terminated at the antenna pad with a fiber optic panel with ST connections and shall be terminated at the indoor rack with a fiber optic panel with ST connections.

2.5.4.8 The contractor shall be responsible for installation of FSST assembly and hardware.

2.5.4.9 The contractor shall conduct on-site acceptance testing at the respective installation site using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.5 Mobile SATCOM Earth Terminal Sub System (SETSS)

2.5.5.1 The contractor shall deliver and install a fully functional SETSS to support MGEP and RGEP locations.

2.5.5.2 The contractor shall conduct acceptance testing of the SETSS at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.5.3 The contractor shall recommend the types and quantity of support equipment required to support the SETSS.

2.5.5.4 The contractor shall recommend the quantity of spares to support the procurement of the SETSS terminal. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.5.5 The contractor shall work with the Government to identify specifications for FSST foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.5.6 The contractor shall be responsible for installation of SETSS assembly and hardware.

2.5.6 Ku Radome

2.5.6.1 The contractor shall deliver and install a fully functional Ku Radome to a specified MGEP location. All Radomes at a specific site shall be of the same color, type, and specification as the Ku Radomes.

2.5.6.2 The contractor shall recommend the quantity of support equipment required to support Ku Radome.

2.5.6.3 The contractor shall recommend the quantity of spares to support the procurement of a radome.

2.5.6.4 The contractor shall work with the Government to identify specifications for Ku Radome foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.6.5 The contractor shall conduct acceptance testing of the Ku Radome at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.7 Ka Radome

2.5.7.1 The contractor shall deliver and install a fully functional Ka Radome to a specified RGEP location. Radomes shall be of the same color and type as the Ku Radomes being installed/enclosing the existing FSSTs at EUR-2. The contractor shall ensure that the Ka Radome being installed is similar in look and general features (wind speed survivability, hydrophobicity, accessories, etc.) to the existing Ku Radomes, as much as the similarities allow. RF performance (transmission loss, etc.) should be similar to the Ku Radomes for the corresponding Ka transmit and receive frequency ranges.

2.5.7.2 The contractor shall recommend the types and quantity of support equipment required to support the radome.

2.5.7.3 The contractor shall recommend the quantity of spares to support the procurement of the radome. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.7.4 The contractor shall work with the Government to identify specifications for Ku Radome foundation and anchorage of the appropriate size to account for local environmental, regulatory and operational requirements. The contractor shall assist the Government to identify the site design, layout, and bed-down.

2.5.7.5 If required, the contractor shall, either as a lead or in a supporting role, perform the engineering and testing required to satisfy and meet ARSTRAT certification standards, including in-house and onsite analysis and testing, which shall be defined at the order level.

2.5.7.6 The contractor shall conduct acceptance testing of the Ka Radome at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.8 Dow-Key Integrated L-Band Matrix Switch

2.5.8.1 The contractor shall deliver and install a fully functional Dow-Key L-Band Integrated Matrix Switch to designated RGEP/MGEP locations, which will be specified at the ordering level. The matrix switch shall meet or exceed the specifications of the existing RGEP/MGEP baseline matrix switches, which shall be defined at the order level.

2.5.8.2 The contractor shall recommend the types and quantity of support equipment required to support the matrix switch.

2.5.8.3 The contractor shall recommend the quantity of spares to support the procurement of the matrix switch. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.8.4 The contractor shall perform site surveys and coordinate with the hosting facility and on-site technicians to determine the physical layout for the racks and interconnects and monitoring, etc. The contractor shall document and report findings to the Government for review and approval.

2.5.8.5 The contractor shall conduct acceptance testing of the Dow-Key Integrated L-Band Matrix Switch at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.9 Eaton Remote Power Panel

2.5.9.1 The contractor shall deliver and install a fully functional Eaton Remote Power Panel (RPP) to a designated RGEP and/or MGEP location.

2.5.9.2 The contractor shall recommend the types and quantity of support equipment required to support the RPP.

2.5.9.3 The contractor shall recommend the quantity of spares to support the procurement of the RPP. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.9.4 The contractor shall perform site surveys and work with the hosting facility and onsite electricians to determine the physical layout for the rack(s) and the circuit loading and monitoring, etc. The contractor shall document and report back findings to the Government for review and approval.

2.5.9.5 The contractor shall conduct acceptance testing of the Eaton Remote Power Panel at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.10 Eaton Uninterruptible Power System (UPS) and Transfer Switch System (TSS)

2.5.10.1 The contractor shall deliver and install a fully functional Eaton Uninterruptible Power System (UPS) and Transfer Switch System (TSS) to a designated RGEP and/or MGEP location. The contractor shall design and configure the system to accommodate current and anticipated mission critical loads as defined at order level based on location, for no less than 15 minutes, and shall be configured to include both a manual disconnect as well as an Automatic Transfer Switch (ATS). The UPS shall include features such as power conditioning and remote monitoring.

2.5.10.2 The contractor shall recommend the types and quantity of support equipment required to support the UPS/TSS.

2.5.10.3 The contractor shall recommend the quantity of spares to support the procurement of the UPS/TSS, including UPS batteries. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.10.4 The contractor shall perform site surveys and work with the hosting facility and onsite electricians to determine the physical and logical layout as well as service access. The contractor shall document and report back findings to the Government for review and approval.

2.5.10.5 The contractor shall conduct acceptance testing of the UPS and TSS at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.11 Generator

2.5.11.1 The contractor shall deliver and install a fully functional designated RGEP and/or MGEP location(s). The contractor shall design and configure the system to accommodate current and anticipated mission essential loads for no less than twenty-four hours and shall be configured in an N+1 redundant configuration, and to be triggered by sensing power loss to the facility. The generator system shall include fuel tanks sufficient and appropriate to the location and mission requirements which will be defined at the order level.

2.5.11.2 The contractor shall recommend the types and quantity of support equipment required to support the generator system.

2.5.11.3 The contractor shall recommend the quantity of spares to support the procurement of the generator system. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.11.4 The contractor shall perform site surveys necessary to determine the physical and logical layout while planning for proper air intake and exhaust ventilation, as well as proximity to fuel tanks and service access. The contractor shall document and report back findings to the Government for review and approval.

2.5.11.5 The contractor shall conduct acceptance testing of the generator at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.12 Intrusion Detection System (IDS)

2.5.12.1 The contractor shall deliver and install a fully functional IDS to support a specified MGEP/RGEP location. The IDS shall include all required subsystems appropriate to the protection level of the hosting facility. All of these will be defined at the order level.

2.5.12.2 The contractor shall recommend the types and quantity of support equipment required to support the IDS system, including networking gear, etc.

2.5.12.3 The contractor shall recommend the quantity of spares to support the procurement of the IDS. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.12.4 The contractor shall conduct acceptance testing of the IDSS at the source using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.13 Support Equipment

2.5.13.1 The contractor shall deliver and install a fully functional support equipment to support MGEP and RGEP locations.

2.5.13.2 The contractor shall recommend the types and quantity of support equipment required to support the support equipment FSST Dual Polarization, FSST Dual Azimuth, SRVT L-Band, and SETSS Alternate Mission Equipment.

2.5.13.3 The contractor shall recommend the quantity of spares to support the procurement of the procurement of Subsystem. The recommended spares shall be identified at the LRU and component level, and not at the kit level.

2.5.13.4 The contractor shall install the support equipment hardware per the order level instructions.

2.5.13.5 The contractor shall conduct on-site acceptance testing of the support equipment at the respective installation site using Government approved acceptance test procedures. All acceptance test procedures shall be coordinated with and witnessed by a Government program management office (PMO) or a PMO-designated witness/official. Specific acceptance testing criteria will be laid out at the order level.

2.5.14 Technical Orders (TOs) and User Manuals

2.5.14.1 SETSS and FSST TO Updates: The contractor shall provide updated TOs for all required SETSS and FSST TOs associated with this effort. This shall include all required updates to the SETSS TOs source data and the FSST TOs. The TOs shall be developed IAW TO 00-5-3, AF Technical Manual Acquisition Procedures, and TM-86-01, TMCR. Updates should be completed on the Government supplied timeline at the order level.

2.5.14.2 SRVT User Manual Updates: The contractor shall incorporate the OEM user guides into a user manual that can be combined with training to provide the contractor and Government Tier 0 “friendly hand” service personnel SRVT operations and maintenance instructions.

2.5.14.3 MSDS TO Updates: The contractor shall develop, manage, and deliver all required SRVT TOs associated with this effort.

2.5.15 Field Service Support

2.5.15.1 The Contractor shall provide on-site Field Service Representative (FSR) to support operations at CONUS/ OCONUS locations as directed on a TO basis. In other instances, FSR support will be provided under a deployable FSR construct, with home-basing at a specified location and the ability to deploy as directed to typically unmanned locations.

2.5.15.2 The Contractor shall provide experienced FSRs stationed at customer-defined locations, and conduct Tier 1, 2, and 3 level support for the equipment installed. When applicable the FSR is expected to deploy on an as required basis to conduct periodic maintenance inspections, hands on health assessments, as well as remedial maintenance of a Tier 1, 2, and 3 nature in response to unscheduled outages and service interruptions.

2.5.15.3 Duties to be accomplished at the site level include, but are not limited to the following:

2.5.15.3.1 Accomplish on-site diagnostics and correction of nonbaseline changing system discrepancies in a timely manner.

2.5.15.3.2 Coordinate and recommend as necessary sparing concepts for Government approval as required.

2.5.15.3.3 Manage existing spares to support all operational hardware delivered and managed under this contract at the specified availability rate. Return failed parts to the depot maintenance activity for repair or replacement.

2.5.15.3.4 Advise and assist the government’s operations point of contact or their designated representative with regard to the proper performance, maintenance (scheduled and unscheduled), and operations of the equipment and software.

2.5.15.3.5 Provide On-the-Job Training (OJT) for replacement FSRs Government and Government contractor personnel as required.

2.5.15.3.6 Coordinate, and support formal and informal Operational Readiness Reviews (ORRs) and/or Operational Readiness Boards (ORBs) to evaluate the test, training, coordination, documentation, and readiness of the system changes before promotion to the operational baseline.

2.5.15.3.7 Support testing, evaluating, analyzing, reporting, and managing resources and mission-related data.

2.5.15.4 The Contractor shall provide home-basing for the FSR at the customer specified location (unless otherwise directed by the Government), ensure the FSR is skilled in the required Tier 1, 2, and 3 support requirements, and under the Deployable FSR construct ensuring his ability to deploy in response to non-critical (e.g. 48 hour response time) and critical (e.g. 24 hour response time) outages at other locations as required.

2.5.15.5 The Contractor shall provide experienced OCONUS-based on-site FSRs. The on-site FSR’s will provide technical support and provide mission critical support to include but not limited to:

2.5.15.5.1 Software upgrades (Cyber and/or incremental releases)

2.5.15.5.2 Hardware upgrades (Cyber related and/or technology refresh)

2.5.15.5.3 Replacement of failed LRUs

2.5.15.5.4 Validation of redundant LRUs/failover

2.5.15.5.5 Item inspections and detailed audits

2.5.15.5.6 Troubleshooting

2.5.15.5.7 Emergency maintenance (best effort response time)

2.5.15.5.8 Ad hoc training for site personnel (as time allows)

2.5.16 Training Material

2.5.16.1 The training will address installation, operation, and maintenance of the product for which the course is offered. The Contractor-training concept is a combination of tutorials and a hands-on approach using production units. The Contractor provides a handout of presentation materials to each student in Contractor format for note taking purposes during the training session. Upon request, the Contractor will provide complete copies of the training slides used during the course for use by the students after the completion of the course.

2.5.16.2 An Operator’s Manual and separate Quick Set-Up Guide is included with each product shipment and provides information necessary to ensure proper equipment set-up, operation, loading/transfer of key-mat, and basic troubleshooting for the equipment.

2.5.16.3 The Contractor will provide training classes that describe the system and how it is used to support mission needs. As a minimum the training will cover information on fundamentals that users need to understand to take full advantage of the network for their application.

2.5.16.4 The Contractor shall provide the training in the Contractor format with training manuals, reference material, and equipment user guides being made available for all students to include a soft copy to the Government program office. Training may be held at the contractor location or at the customer site based on customer needs.

2.5.16.5 Training for users and maintainers of the Contractor’s products.

2.5.16.6 The Contractor will provide training classes that describe the Contractor products. As a minimum the training will cover information on equipment that users need to understand to operate and maintain the products when installed on user platforms.

2.5.17 Liaison with Original Equipment Manufacturer (OEM). Liaison with other OEMs as necessary to coordinate material integration and certification activities.

2.5.18 Provide Test & Evaluation Expertise. Assist test planning and execution activities in support of the forward-based warfighter Command, Control, Communications, Computers, Intelligence, Surveillance and Reconnaissance (C4ISR) enhancement effort.

2.5.19 The Contractor will provide system subject matter expert (SME) level consulting services to USSOCOM projects, integration, demonstration, and other related activities so as to contribute to the successful deployment of fielded and future implementations. At a minimum, SME must possess a current TOP SECRET security clearance.

2.5.20 Systems Engineering & Integration Support:

2.5.20.1.1 Systems Engineering:

2.5.20.1.1.1 The Contractor shall design, develop, install, test and validate, operate and maintain prototype applications and databases to determine solutions for integration to resolve issues and/or enhance overall performance on an order level basis.

2.5.20.1.1.2 Identify and recommend courses of action (COAs) to correct or improve existing operational performance, existing transport infrastructures, system level vulnerabilities, and system level inefficiencies.

2.5.20.1.1.3 Assist the Government to establish, document, and maintain recommended best practices at system levels.

2.5.20.1.1.4 Support exercises

2.5.20.1.1.5 Support integration and training on various platforms.

2.5.20.1.1.6 The Contractor shall provide in-plant system engineering support for the on-site FSRs. The in-plant Systems Engineer shall answer technical questions from the FSRs, update the Operations and Maintenance (O&M) Manual.

2.5.20.1.1.7 The Systems Engineer(s) may also deploy on an as required basis to conduct inspections, assessments, and provide system level engineering assistance visits as needed.

2.5.20.1.2 Requirements Analysis:

2.5.20.1.2.1.1 The Contractor shall review and analyze the implementation and migration of new technologies and develop recommendations for supporting the integration of new technologies.

2.5.20.1.2.1.2 The Contractor shall participate in requirement analysis planning in support of the migration and integration of current legacy systems. The Contractor shall examine systems with the purpose of achieving long term, full-scale integration required for the Government. The Contractor shall develop options for process improvement and develop tools as directed to support analyses.

2.5.20.1.2.1.3 Documentation. The programs may request required documentation to include, but not limited to: Product level configuration management and architecture documentation, Training and Operations Manuals, Interface Control Documents, Technical Data Packages, Configuration Management, and Architecture Drawings and documentation.

2.5.20.1.2.2 Advanced Integration Support: The Contractor shall provide a variety of integration services in support of mission readiness and mission performance on an order level basis. Examples include but are not limited to: Link budget analysis, System architecture analysis and support, Bug validation, Software release testing, Software installation procedures, Hub and terminal escalation support, Technology refresh recommendations, and Satellite Link Budget Analyses, Maps and Transmission Plans.

2.5.20.1.2.3 Test & Evaluation. The Contractor shall provide engineering support to assist all levels of Government mandated test and evaluation (T&E) activities on an order level basis. Support shall include but is not be limited to:

2.5.20.1.2.3.1 The Contractor shall develop, write, update, revise, maintain and publish test plans, procedures and reports.

2.5.20.1.2.3.2 Feasibility studies and support for testing.

2.5.20.1.2.3.3 Test planning to include development of draft test plans and procedures, preparation of Test & Evaluation Master Plans (TEMPs) and other T&E documentation.

2.5.20.1.2.3.4 Preparation and review of engineering documentation (including engineering drawings, draft specifications, technical reports, and design documentation and diagrams).

2.5.20.1.2.3.5 Attendance at or conduct of testing activities to include physical testing, engineering performance analyses, evaluation of measures of effectiveness, and engineering performance predictions.

2.5.21 System Software: The Contractor shall provide software updates and engineering services as required during the warranty period.

2.5.22 The Contractor will provide the resources necessary to develop, test, and certify additional capabilities for the Contractor’s products to fulfill needs identified by the Government. These services include development and review of specific requirements documents, generation of Engineering Change Proposals, and complete development program support to implement requested changes or upgrades.

2.5.23 The Contractor will provide engineering support to troubleshoot any system failures.

2.5.24 Logistics and Sustainment: The Contractor shall provide sparing, repair, maintenance, logistical and technical labor support services to sustain and enhance equipment requirements for programs under USSOCOM’s scope of operations. The Contractor will provide logistics analysis in support of maintenance and sparing of the Contractor’s products.