PWS.pdf

Solic:itation No. AG-64R4-S-17-0047, C' -'SROR'S COPY Janitorial Services, Salem Ranger Distri. ,1ark Twain National Forest (

PERFORMANCE WORK STATEMENT (BWS)

JANITO� SERVICES FOR SAL�M RANGER DISTRICT

Section 1.0 Statement of Work (SOW)

1.1 General

For purposes of simplicity, the Contracting Officer and Contracting Officer's Representative will hereafter be referred to as the CO/COR.

1.2 Scope of Work

The Contractor shall furnish any equipment or supplies not listed above that are necessary to accomplish the required janitorial services and ensure they are performed in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance.

1.3 Location

The work is located at the Salem Ranger District Administrative Site, Mark Twain National Forest, 1301 South Main, Salem, Missouri 65560. There are four (4) buildings at this site. Exterior dimensions of three of the buildings are:

Building 1 (main office with basement): 36'x 132' Building 2 (''white house/2 story with basement): 36'x 26' Building 3 (fire office): 40'x 23 ½'

Interior dimensions of Building 4 (Sinkin/North Central office): 34'x 27'

1.4 Contract Effort Required

The determination of the total productive man-hour requirements for the performance of all services herein specified is the sole responsibility of the contractor. Nothing in this provision should be construed as being contrary to contractor responsibility.

1.5 Hours of Operation

Normal duty hours are 8:00 a.m. to 4:30 p.m. Monday through Friday, excluding federal holidays. Offices will be closed on federal holidays. Offices may be closed for other reasons, such as inclement weather and no janitorial services will be performed if offices are closed because of a holiday or other reasons. If a scheduled workday falls on a federal holiday or a day that the office is closed, janitorial services are to be performed either the first duty day before or the first duty day after the closure. In no event will a scheduled cleaning be cancelled. The contractor shall notify the COR of when make-up services will be performed.

Janitorial services shall be performed on Tuesdays and Thursdays between 4:30 p.m. and 9:00 p.m. The Forest Service reserves the right to delay the cleaning in the case of an emergency. In this event, the cleaning shall be done as soon as possible.

Solicitation No. AG-64R4-S-17-0047, o-�EROR'S COPY Janitorial Services, Salem Ranger Distri. ,1ark Twain National Forest (

It is the Contractor's responsibility to notify the COR or the CO of their inability to perform duties on any particular day. Inability to perform should not be a recurring situation or it could result in grounds for termination for default.

1.6 Security and Protection of Equipment

All outside doors shall remain locked while contractor performs work and the contractor shall assure that all exterior doors are closed and locked prior to departure. Unnecessary lights and faucets shall be turned off and windows closed upon completion of duties. The contractor shall immediately report any hazardous or unsafe condition or items in need ofrepair to the COR.

The Contractor shall be responsible for any and all keys issued to them. Contractor shall immediately notify the COR if any keys are lost and shall be responsible for any costs incurred as a result of their loss or misuse.

Only the Contractor and the Contractor's employees shall be permitted in the building. For example, minor children of the Contractor or the Contractor's employees shall not be permitted in the building during work performance.

Telephones in the building may be used in case of emergencies only.

Care shall be taken not to damage any equipment located in the building. Repair of any damage which occurs as a result of the contractor's cleaning operation shall be the contractor's responsibility.

1. 7 Schedules

The contractor shall provide a cleaning schedule for this contract. Schedules will be provided at the beginning of the contact period, and shall indicate the days and approximate time services will be performed in accordance with the performance task. Schedules shall be submitted no later than ten (10) days after award notification.

Schedules shall include all cleaning requirements. A separate tentative schedule shall be submitted broken down by months for periodic services. The contractor shall coordinate with the COR regarding periodic scheduling. The contractor shall immediately inform the COR in writing of any schedule changes. Schedules shall be easy to read and understandable.

1.8 Supervision, Appearance, and Conduct of Contractor and Contractor's Employees

The contractor shall personally, or through a competent foreman, supervise the work of his employees to insure that the provisions of these specifications and the terms and conditions of this contract are being carried out. No government employees are authorized to exercise either direct or indirect supervision over, or provide direction to, the contractor's employees.

The appearance of the contractor and the contractor's employees shall be clean and neat. Attire should be modest and appropriate for the services being performed and present a clean, neat and professional appearance.

The contractor and the contractor's employees shall conduct themselves in a manner so as not to disrupt the office and the work being conducted therein. Any situations that develop that disrupt office work will be brought to the attention of the contractor and the contractor shall remedy the situation.

Solicitation No. AG-64R4-S-17-0047, C'_....,BROR'S COPY Janitorial Services, Salem Ranger DistrL vfark Twain National Forest (

1.9 Safety Health Alert

The contractor must comply with the applicable Occupational Safety and Health Administration (OSHA) Standards specified under 29 CFR Part 1910 and other Federal, State, and local regulations for the purpose of providing safety precautions to all of his employees who are subject to occupational exposure to potentially infectious blood, body fluids and/or materials as a result of the custodial work performed under this contract.

The contractor is responsible for providing the necessary training and education to his employees affected by the OSHA standards and ensuring safe and sanitary work conditions for his employees. The contractor is also responsible for providing, at no cost to his employees, appropriate personal protective equipment such as, but not limited to, gloves, masks, and eye protection (reference section 1910.1030, Blood-borne Pathogens).

Personal Protective Equipment is specialized clothing or equipment worn by an employee for protection against a hazard. General work clothes, (e.g., uniforms, pants, shirts, or blouses) not intended to function as protection against a hazard, are not considered to be personal protective equipment.

Occupational exposure means reasonably anticipated skin, eye, mucous membrane, or parenteral contact with blood or other potential infectious body fluids that may result from the performance of an employee's duty.

1.10 Contractor Quality Control Plan (QCP)

The contractor shall develop and maintain a quality control plan to ensure janitorial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-occurrences of defective services. The contractor shall develop quality assurance control procedures addressing the areas identified in the Performance Task Section below.

An inspection plan tailored to the specific cleaning tasks required shall be developed. The inspection plan will detail how services at the work site will be inspected to ensure that the outcome of the work meets all the quality standards of the PWS.

The contractor shall develop a monitoring plan to identify any deficiencies of work output in relation to the performance standards in this contract, methods of informing employees of deficiencies in their area of responsibility, and a process to ensure that the deficiencies are corrected and do not recur.

The contractor shall maintain a file of all inspections conducted and any corrective actions taken.

The QCP must be kept current at all times. The system must reflect all contract modifications, changes to the building(s), and physical updates to reflect those changes. A copy of the revised QCP shall be provided to the COR within 10 days of the changes.

The Contractor shall review the QCP with the COR and the Contractor's employees once annually so parties have agreement and understanding of what performance is expected under this contract.

The Contractor shall provide the CO and the COR with a copy of the most current QCP and updates.

Writing and monitoring the QCP is the responsibility of the Contractor. The Government will review the plan and related documents, but neither approves nor disapproves the plan. The Governments' interest in the plan is to ensure that the outcome and results of the work being accomplished meets all requirements in this contract.

However the Government must review and accept the QCP or return until acceptable.

Solicitation No. AG-64R4-S-17-0047, O'"''"'BROR'S COPY Janitorial Services, Salem Ranger Distri� Aark Twain National Forest

1.11 Contractor's Emergency Plan (CEP)

The government's Occupant Emergency Plan (OEP) is used by the COR during building emergencies.

Designated contractor personnel, including the on-site supervisors, shall be thoroughly familiar with the government's OEP and shall be trained by the contractor to fully understand their responsibilities.

The contractor shall be required to perform the services required by the contract and as identified by the COR to the extent allowed during all emergency situations include but not limited to fires, strikes, civil disturbances, natural disasters, and utility service outages. The CEP shall be submitted to the COR five days after award and updated annually. The CEP shall include, at a minimum, the contractor's communication procedures to be used in providing communication to the COR during emergencies.

1.12 Custodial/Janitorial Definitions

A. RESTROOMS: All public and private restrooms, shower rooms and janitorial closets.

B. SURFACES: Walls, ceilings, window sills and frames, blinds, doors and door frames, light fixtures, radiators, vents, grills, office furniture and office equipment.

C. FIXTURES: Toilets, urinals, lavatories, sinks, drinking fountains, and mop sinks.

D. DISPENSERS: Paper towel, toilet paper, and soap.

E. GLASS SURF ACES (BOTH SIDES): All glass doors and glass surrounding doors, windows, display cases, signs, etc.

F. WASTE CONTIANERS: Wastebaskets and trash cans.

G. CARPETED FLOORS: Wall to wall carpeting, room-size rugs and area rugs.

H. BARE FLOORS: Ceramic, wood, linoleum or any other non-carpeted areas.

1.13 Quality Assurance

The government will periodically evaluate the contractor's performance in accordance with the attached Quality Assurance Surveillance Plan (QASP).

Solicitation No. AG-64R4-S-17-0047 o· -BROR'S COPY Janitorial Services, Salem Ranger Distri. ..1ark Twain National Forest (

PERFORMANCE TASKS FO"RA 2-DAY WORK WEEK

l'FEMl

SECTION 1.1.10 BASIC CLEANING SERVICES

1.1.11 Cleaning Services: The contractor shall accomplish all cleaning tasks each day that work is performed (unless otherwise specified) to meet the requirements of this PWS. Perform basic cleaning services in such a way that when the contractor personnel enter the room they shall not vacate the room until all custodial tasks for that room are complete. Dust offices including furniture, window sills, ledges, door jams and all other surfaces weekly with a treated dust cloth. Contractor does not dust or clean computer equipment.

Personal articles, papers, or plants shall not be moved in order to dust. Contractor should dust around them.

The contractor personnel shall remove all cleaning supplies, equipment and tum off the lights and water before vacating the room.

1.1.12 Maintain Tiled Floors: All floors shall be swept, dust mopped, damp mopped and wet mopped as needed. The floors shall be free from dirt, debris, dust, scuffinarks, heel marks, stains, discoloration, and other foreign matter. The baseboards, comers, and wall/floor edges shall also be clean. All floor maintenance solutions shall be removed from baseboards, furniture, and trash receptacles. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall return to their original position.

1.1.13 Vacuum Carpets & Floor Mats: Vacuum carpeted areas. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. All spots shall be removed by carpet manufacturer's approved methods as soon as possible. All tears, burns, and unraveling of carpets shall be brought to the attention of the COR.

The contractor shall vacuum and clean interior and exterior floor mats (regardless of type). After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their original location.

1.1.14 Remove Trash: All trash to include large trash bags and identified boxes shall be collected and removed to a location designated by the COR. All trash containers shall be returned to their original location. Any soiled or torn plastic trash receptacle liners shall be replaced. Trash containers shall be left clean, free of foreign matter, and free of odors.

1.1.15 General Spot Cleaning: Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to, removing or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.1.16 Clean Drinking Fountains: Clean and disinfect all polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other soil.

1.1.17 Clean Interior Glass/Mirrors: Clean all interior glass, including glass in doors, partitions, walls, display cases, directory boards and any other items composed of glass. After glass cleaning, there shall be no traces of film, dirt, smudges, water, or other foreign matter.

Solicitation No. AG-64R4-S-17-0047, C -BROR'S COPY Janitorial Services, Salem Ranger Distn Jlark Twain National Forest (

1.1.18 Dusting and Removal of Cobwebs (As needed): Dust empty areas, hallways, display cabinets, tops of partitions and file cabinets and doorways as needed. Remove all cobwebs around windows, ceilings, and baseboards.

SECTION 1.1.20 RESTROOM CLEANING SERVICES

1.1.21 Clean and Disinfect: Completely clean and disinfect all surfaces of sinks, toilet howls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, partitions, dispensers, doors, walls, and other such surfaces, using a germicidal detergent. Clean all furniture to include chairs, tables and any other items placed in the restroom. After cleaning, receptacles shall be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.1.22 Sweep and Mop Floor: After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, or any other foreign matter. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be moved to sweep and damp mop underneath. Floors shall be scrubbed as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.1.23 De-scale Sinks and Toilet Fixtures: De-scaling shall be performed as often as needed to keep areas free of scale, soap films, and other deposits. After de-scaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.1.24 Trash Cans: Empty trash cans and replace liners. The trash cans shall be washed and disinfected as needed.

1.1.25 Stock Restroom Supplies: The contractor shall ensure restrooms are stocked sufficiently so that supplies, including soap, do not run out. Supplies shall be stored in designated areas. Two rolls of toilet paper are required to be available at all times for each toilet. Paper towel dispensers shall be filled at all times.

SECTION 1.1.30 LUNCH ROOM CLEANING SERVICES

1.1.31 Floors: Floors shall be swept and wet mopped on each work day.

1.1.32 Trash Cans: Empty trash cans and replace liners. The trash cans shall be washed and disinfected as needed.

1.1.33 Paper Towel Dispenser: The paper towel dispenser shall be filled on each work day.

SECTION 1.1.40 PERIODIC SERVICES

1.1.41 Trash containers: Trash cans shall be washed and disinfected as required but no less than twice during the contract period.

1.1.42 Clean Interior/Exterior Windows: Windows shall be cleaned in the spring and fall. They shall be free of streaks, water and/or dust.

Solicitation No. AG-64R4-S-17-0047, 0, �BROR'S COPY Janitorial Services, Salem Ranger Distri, .1ark Twain National Forest (

SECTION 2.0 QUALITY OF WORK PERFORMANCE

Describes the minimum acceptable levels of service required for each task as referenced.

Performance Work Statement Task Section Performance Thresholds Basic Cleaning Services 1.1.10 or No more than three periodic inspection defects

1.1.10 or 2 validated customer complaints per month Restroom Cleaning Services 1.1.20 or No more than two periodic inspection defects or

1.1.20 2 validated customer complaints per month Lunch Room Cleaning Services 1.1.30 or No more than two periodic inspection defects or

1.1.30 2 validated customer complaints per month Periodic Cleaning Services 1.1.40 or No more than one periodic inspection defect or

1.1.40 2 validated customer complaints per month Scheduling 1.7 Schedules are followed and updated as required.

Major deficiencies may result in termination.

Contractors Quality Control Plan 1.10 Checklists are completed. Contractor has properly documented inspections, deficiencies, and corrective actions. Contractor has complied with all aspects of their Quality Control Plan.

Major deficiencies may result in termination.

Materials Approval 4.0 All products used will be submitted to the COR, includes updated or change of products.

Major deficiencies may result in termination.

SECTION 3.0 GOVERNMENT-FURNISHED PROPERTY

The Government will deliver to the Contractor the following listed materials.

1. Toilet paper

2. Paper towels

3. Plastic trash bags

4. Liquid hand soap

5. Building key

The contractor shall be responsible if unauthorized entry to the building is gained by the use of the keys issued to the contractor. Keys shall be returned to the COR prior to final payment.

SECTION 4.0 CONTRACTOR-FURNISHED EQUIPMENT AND SUPPLIES

The contractor shall furnish all supplies and equipment not provided in section 3.0--Government Furnished Items necessary for the performance of work under this contract. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards and, to the extent feasible and reasonable, include the exclusive use of bio-based products. All supplies, materials, and equipment to be used in the performance of work described herein are subject to the approval of the COR.

The contractor must submit to the COR a list indicating the name of the manufacturer, the band name, and the intended use of each of the materials proposed for use in the performance of their work. The contractor shall not use any materials, chemicals, or compounds which the COR determines would be unsuitable for the intended purpose or harmful to the surfaces to which applied or, as might be the case for such items as paper or soap products, unsatisfactory for use by occupants. For example, watered-down liquid hand soap would not be acceptable and would be required to be replaced immediately by the contractor.

Solicitation No. AG-64R4-S-17-0047 �,..�EROR'S COPY Janitorial Services, Salem Ranger Distn .v1ark Twain National Forest (

The contractor shall utilize products and material made from bio-based materials (e.g., bio-based cleaners) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. For the bio-based content products evaluation, all non-chemical proposed for use under this contract must conform to the Department of Agriculture (USDA) Designated Bio-based Products List (DBPL) whenever practicable.

Contractors should provide data for their bio-based solvents and cleaners to document bio-based content, and source of bio-based material (i.e. particular crop or livestock). Any material which the COR suspects does not meet Federal specifications or standards shall be tested at the Contractor's expense by an independent testing laboratory qualified to perform such tests.

Bio-based Products to be provided by the Contractor: The following is a list of products that may be required for custodial purposes. Each product submitted must be identified with one of these categories. It is desirable that contractors be able to supply the greatest number ofbio-based products listed meeting health and environmental specifications. Labeling should be printed on all containers.

All-purpose cleaner Disinfectant sanitizer Bathroom cleaner Chrome polish/cleaner Tile floor cleaner Toilet bowl cleaner

Heavy duty cleaner Spot and stain remover Brass polish/cleaner Glass cleaner Lime and scale remover Stainless steel polish

Solicitation No. AG-64R4-S-17-0047, o-�sROR'S COPY Janitorial Services, Salem Ranger Distril lark Twain National Forest (

QU:ATul'EY ASSURANCE SURVEILLANCE PLAN (QASP) ' JANf110,RIAL SERVICES FOR THE S:ALEM RANGER DfSrrRICT ADMINISTRATIVE SITE

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the PWS. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective in Section 2.0, Quality of Performance.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the contractor's quality control plan is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a "self-correcting" contract is to ensure that the quality control plan approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the QCP is approved, careful application of the process and standards presented in the remainder of this document will ensure a high quality control program.

The contractor's QCP must include all elements of the PWS. The COR will inspect services using a checklist containing all elements of performance and are met in accordance with the QCP.

Periodic Inspections: The COR or designated Inspector will use the attached checklist to periodically check to see if services have been performed in accordance with the PWS and the contractors QCP. The contractor or on-site manager/supervisor will sign acknowledgment of completed checklist and make any comments and corrections of deficiencies. A copy will be provided to the contractor through the CO. Periodic inspections may be reduced or increased depending on the contractor's performance.

Customer Complaints: The COR will validate any customer complaint and document the compliant with the PWS section reference. The contractor will be allowed to comment. Re-performance, if needed, shall be performed immediately. The validated compliant will be sent to the contractor to file with their QCP.

The Contractor's Quality Control Plan: The COR will periodically review contractor's approved QCP to ensure the contractor is meeting all requirements of QCP. Deficiencies will be reported to the CO for a review of the plan. Review of the QCP may be rare if level of performance is acceptable.

COR INSPECTION QUALITY ASSURANCE CHECKLIST

Task Check if Acceptable Check if Not in Conformance

BASIC CLEANING SERVICES:

Maintain tiled floors

Vacuum carpets and floor mats Remove trash General spot cleaning Clean drinking fountain Clean interior glass/mirrors Dust/remove cobwebs

RESTROOM CLEANING SERVICES:

Clean and disinfect Sweep and mop floors De-scale sinks and toilet fixtures Remove trash Stock restroom supplies

LUNCH ROOM CLEANING SERVICES:

Maintain floors Remove trash Fill paper towel dispenser

PERIODIC SERVICES:

Wash and disinfect trash cans Clean windows interior and exterior

QUALITY CONTROL PLAN:

Contractor following QCP

COMMENTS:

Contractor’s Signature: Date:

COR’s Signature: Date: