NOTES_TO_FOR_SAM.docx

NOTES TO CONNCECT TO WWW.SAM.GOV

Welcome to the Federal Service Desk.

The purpose of the Federal Service Desk (FSD) is provide help to the visitors to the systems (websites) that FSD supports so that they can get the information and assistance they need from those systems.

FSD is a project of the U.S. Government, managed by the General Services Administration (GSA), to consolidate the help desk services of several acquisition and other systems across the Government. The GSA Acquisition Systems office manages the Federal Service Desk as well as the systems of the Integrated Acquisition Environment.

FSD provides help desk support for the following systems: SAM, CFDA, eSRS, FBO, FSRS Contracts and FSRS Grants.

There are several ways in which you as the user of these systems can get help:

1. Use self service by searching in the Answer Center, with many ways to search, so you can get in, get out and move on with what you need to do.

1. Submit a Question to the FSD Help Desk and tell us what issue you have and how we can contact you and we will get back to you with help.

1. Phone us toll-free; US callers may reach us at 866-606-8220; International callers may reach us at 334-206-7828; US military can access our toll free number through the DSN: 866-606-8220.

ANNOUNCEMENTS

1.

1. Tip for Faster Service Most users phone the Federal Service Desk, sometimes triggering longer wait times but you may receive quicker service by contacting us via a web form. You may also be able to find the information you need by selecting "Search by System" in the Answer Center search box.

1. Tips for SAM For information for SAM related trending issues, frequently asked questions, helpful hints and user guides, please visit the SAM Helpful Hints page.

1. Recovery Funds or US Gov. Info If you are looking for information about the U.S. Government, please check USA.gov or 1-800-333-4636 or Recovery.gov.

1. Tell us about your Experience or Ideas Your opinion is valued. Provide feedback about your experience or ideas.

1. Hours of Operation Monday-Friday 8 am to 8 pm ET.