ATT2_SOW_Receptionist.docx

Statement of Work Receptionist

General Job Description:

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

Location of work will be at the National Forest of North Carolina Supervisor’s Office, in Asheville, NC.

Main Job Tasks and Responsibilities

· answer telephone, screen and direct calls

· take and relay messages

· provide information to callers

· greet persons entering organization

· direct persons to correct destination

· deal with queries from the public and customers

· ensure knowledge of staff movements in and out of organization

· monitor visitor access and maintain security awareness

· provide general administrative and clerical support

· receive and sort mail and deliveries

· control inventory relevant to reception area

· tidy and maintain the reception area

Education and Experience

· high school diploma generally required

· knowledge of administrative and clerical procedures

· knowledge of computers and relevant software application

· knowledge of customer service principles and practices

· keyboard skills

· ability to work a switchboard

Key Competencies

· verbal and written communication skills

· professional personal presentation

· customer service orientation

· information management

· organizing and planning

· attention to detail

· initiative

· reliability

· stress tolerance

RECEPTIONIST (cont) Work hours will be Monday through Friday between 8:00am to 4:00pm, except for Federal Holidays.

COR - ____________________

email: _________________ phone# ___________________

Employee Wages $12.22 + $3.81= $16.03 O/H rate: ____ %

Attachment 2