Presentation_Bidders_Conference_2015.pptx
PPTX presentation 173 KB Posted
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- USDA RD CSC SUPPORT SERVICES
- Solicitation number
- AG-31ME-S-15-0018
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Pre Proposal Conference Slide Presentation
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CSC Support Services Contract Bidders Conference
GREETING FROM ST. LOUIS
Rural Development
MISSION
OUR MISSION IS TO BE A COST EFFECTIVE SERVICE PROVIDER. WE ARE CUSTOMER RESPONSIVE, FLEXIBLE AND SERVICE ORIENTED WITH EMPOWERED AND MOTIVATED EMPLOYEES. WE ASSIST RURAL AMERICA IN DEVELOPING SUSTAINABLE COMMUNITIES.
Centralized Servicing Center
Servicing Our Customers Internal Field/State Offices National Office Congress External Homeowners GRH Lenders MFH Project Managers Background
Why Background
| Program | Loans (#) | Assets ($ B) | Services |
| SFH – Direct | 312,032 | 15.8 | All Servicing– Note: Foreclosure/REO split between Field and CSC |
| MFH-Direct | 24,833 | 10.95 | Payment Processing and |
- Tenant Certification 14,809 Projects with 434,988 tenants -Other initiative being explored
| SFH-GRH | 932,545 | 109.98 |
| Loss Claims, Loss Mitigation and REO Property Disposition for 1800 |
Private Industry Lenders 1,269,410 136.73
They Said It Couldn’t Be Done Our Mission Began In A Small One Room Office in 1997 Our Objectives Were: (All objectives met) Achieve $250 million in savings over 5 years Provide consistency in servicing Modernize outdated loan servicing software Provide 24/7 customer access to loan information Provide escrow service for customers Provide amortized loan schedules Background
Customer Service Center Team Organization
DEPUTY ADMINISTRATOR
Customer Service Branch Default Management Branch Escrow & Front-End Management Branch
Secretary
Cash Management & Borrower Assistance Branch
New Program Initiatives Branch Business Operations Senior Advisor Management & Program Analyst Field Assistance Desk Payoff & Research Telephone Services Collections Bankruptcy Foreclosure Direct Loss Mitigation REO Properties
Tax & Escrow Analysis Hazard/Flood Compliance Imaging Mail Payment Assistance Appeals/Audits & UNA Cash Management New Loan Setup Guaranteed Loans Multi-Family Housing Compliance Resource Management System Operations/MIS
FTE
Staff Relations/HR Career Development Regulatory Reviews
Critical Challenges Facing CSC Staffing Reductions and Loss of Expertise Delinquency Servicing (Direct Portfolio) Guaranteed Single Family Housing Loss Claims Real Estate Owned (REO) Property
Challenges
Long Term Initiatives/Solution Support Services Contract to provide flexibility Lean Six Sigma Business Process Reengineering will allow for improved processes moving forward to manage the Guaranteed loan program growth CSC Reorganization
Initiatives
Allows CSC to leverage its infrastructure to perform work for other organizations through Inter Agency and Departmental Agreements Flexibility based on services needed Knowledge augmentation for new initiatives and projects
CSC Support Services Contract
Challenges NACIC Background Investigation and Adjudication Process Retention of Trained Contractors
CSC Support Services Contract
Questions image1.png image2.jpg
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