Contract_Requirements_Quality.pdf

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Station Administrative Building Janitorial

Services

Contract Requirements/Quality Assurance Page 1 of 7

CONTRACT REQUIREMENTS

The contractor shall accomplish all cleaning tasks to meet the requirements and frequency of services.

1. General Daily, Weekly, & Monthly Cleaning Services

a. Floor Cleaning. (Except Bathrooms) Cleaning

Frequency

Assessment Method

(i) All carpeted floor aisle ways (including inside doormats) shall be vacuumed daily to be kept free of all visible dirt, paper, litter, and other foreign debris. All dirt and dust deposits underneath entrance mats and at wall / floor edges shall be removed.

Daily or as needed COR Inspection and

Customer Feedback

(ii) All carpeted flooring in conference rooms, and individual office spaces (this includes areas under desks and near partitions) shall be vacuumed to be kept free of all visible dirt, paper, litter, and other foreign debris. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All moved items shall be returned to their original position.

Daily or as needed

Minimum weekly

COR Inspection and

Customer Feedback

(iii) All carpeted flooring shall be spot cleaned as needed. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed.

Daily or as needed COR Inspection and

Customer Feedback

(iv) All tile and linoleum in the restroom, break room, front lobby, and east entrance shall be swept daily and damp-mopped to keep free of scuff marks, dirt, debris, and other foreign matter.

Daily or as needed COR Inspection and

Customer Feedback

(v) All tile and linoleum in conference rooms, storage rooms, wash rooms, and other areas shall be swept daily and damp-mopped to keep free of scuff marks, dirt, debris, and other foreign matter.

Daily or as needed

Minimum weekly

COR Inspection and

Customer Feedback

b. Bathrooms and Showers

Cleaning

Assessment Method

(i) All tile flooring in bathrooms and showers shall be swept and damp-wiped daily to keep free of scuff marks, dirt, debris, ad disinfected. pH neutral cleaners must be used to maintain grout sealant.

Daily COR Inspection and

Customer Feedback

(ii) The inside and outside of all toilets and urinals shall be thoroughly cleaned and disinfected. Surfaces shall be kept free of rust, stains, streaks, scale, scum, urine, and hard water deposits. Urinal Cakes shall be replaced when needed.

Daily or as needed COR Inspection and

Customer Feedback

(iii) All showers shall be kept clean, disinfected, and free of rust, residue and water deposits. Chrome plated hardware shall be damp-wiped, polished dry, and free of streaks. Only cleaners designed for chromium shall be used.

Daily or as needed COR Inspection and

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 2 of 7

(iv) All sinks shall be kept clean, disinfected, and free of rust, residue, and water deposits. Chrome plated hardware shall be damp-wiped, polished dry, and free of streaks. Only cleaners designed for chromium shall be used.

Daily COR Inspection and

Customer Feedback

(v) All mirrors shall be kept clean, dry, and free from streaks and residue. Daily COR Inspection and

Customer Feedback

(vi) All other fixtures (including paper towel and toilet paper dispensers), counter tops, walls, stall dividers, and other surfaces shall be kept clean, disinfected, and free of water deposits, marks, and residue.

Daily COR Inspection and

Customer Feedback

(vii) All supplies for restrooms are stocked sufficiently so that supplies including soap, paper towels, and toilet tissue maintain a continuous supply.

Daily or as needed COR Inspection and

c. Front Lobby.

Assessment Method

(i) All tile and linoleum in the front lobby shall be swept and damp-mopped daily to keep free of scuff marks, dirt, debris, and other foreign matter.

Daily COR Inspection and

Customer Feedback

(ii) All carpeted flooring in the front lobby office space shall be vacuumed daily to be kept free of all visible dirt, paper, litter, and other foreign debris. Chairs, trash receptacles, and other moveable items shall be moved to maintain flooring underneath these items. All moved items shall be returned to their original position.

Daily COR Inspection and

Customer Feedback

(iii) Lobby accent lighting shall be clean and free of dust and cobwebs. Daily COR Inspection and

Customer Feedback

(iv) Lobby counter shall be damp-wiped, disinfected, polished dry and free of streaks. Daily COR Inspection and

Customer Feedback

(v) Lobby window panes and sills shall be kept clean. Windows shall be washed, dried, and have a clean, streak free appearance daily. Window sills shall be kept clean and free of dust daily.

Daily COR Inspection and

d. Walls, Doors, Windows and Fixtures.

(i) All washable surfaces of walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls and fixtures shall be clean and free of smudges, fingerprints, marks, streaks, spills, etc.

Daily or as needed COR Inspection and

Customer Feedback

(ii) All baseboard and doorframes shall be kept clean and free of scuff marks Daily or as needed COR Inspection and

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 3 of 7

(iii) All entryway doors (front, side, rear) window panes and all interior doorway windows shall be washed, dried, and have a clean, streak free appearance.

Daily or as needed COR Inspection and

e. Dusting and Cobweb Removal Cleaning

Frequency

Assessment Method

(i) All counters, ledges, file cabinets, display surfaces, picture frames, and wall corners shall be clean and free of dust and cobwebs. (Cubicle desktops, typewriters, business machines, terminals, consoles, plotting boards and equipment of similar nature shall not be dusted).

Daily or as needed COR Inspection and

Customer Feedback

(ii) All window sills shall be clean and free of dust and cobwebs. Monthly COR Inspection and

Customer Feedback

(iii) Cobwebs at all levels shall be removed with each general cleaning. Daily or as needed COR Inspection and

f. Trash Disposal and Wastebasket Maintenance.

Assessment Method

(i) All trash cans shall be emptied and free of paper, food, liquids, and unsightly materials. Trash can liners shall be replaced when soiled or torn.

Daily or as needed COR Inspection and

Customer Feedback

(ii) All trash collected must be removed from the building and placed in the proper receptacle. Trash collected shall not be permitted to sit overnight in the Janitor’s closet or collection cart.

Daily COR Inspection and

Customer Feedback

(iii) All BLUE recycling containers shall be emptied and all recycled paper removed from the facility and taken to a recycling center.

Weekly COR Inspection and

Customer Feedback

g. Furniture. Cleaning

Frequency

Assessment Method

(i) All fabric furniture in conference rooms shall be cleaned and vacuumed. All stains shall be removed as needed.

Monthly COR Inspection and

Customer Feedback

(ii) All Tables and counters in common areas and conference rooms shall be damp-wiped.

Daily or as needed

Minimum weekly

COR Inspection and

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 4 of 7

h. Other. Cleaning

Assessment Method

(i) All drinking fountains shall be cleaned and disinfected. All porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain shall be free of streaks, stains, spots, smudges, scale and other obvious soil.

Daily COR Inspection and

Customer Feedback

(ii) Concrete sidewalk leading from the front entry to the Visitor Parking Lot and the sidewalk at the east entrance shall be swept.

(iii) Loose paper and other debris on sidewalk shall be picked up and deposited in trash containers.

Weekly

Daily or as needed

(iv) The fronts, tops, and exposed sides of filing and storage cabinets in the central files room shall be damp-wiped.

Weekly COR Inspection and

2. Quarterly Cleaning Services

Light Fixtures and Ventilation Ducts Cleaning

Performance

Requirement

Summary

(i) All light fixtures, diffusers, vents, fans, and air ducts at ceiling height shall be washed, cleaned and kept free of dust and cob webs.

Third week

Jan., Apr., July, & Oct.

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 5 of 7

3. Bi-annual Cleaning Services

a. Window Cleaning/Blinds Cleaning

Performance

Requirement

Summary

(i) All interior window panes washed, dried, and have a clean, streak free appearance.

All blinds shall be dusted and damp-wiped. If blinds are removed for cleaning, blinds shall be reinstalled within 1 working day.

December & June COR Inspection

Customer Feedback

b. Carpet Floor Cleaning Cleaning

Frequency

Performance

Requirement

Summary

(i) All carpeted flooring (including entrance mats) shall be vacuumed and shampooed in accordance with standard commercial practices. Stationary furniture need not be moved.

October & March COR Inspection

4. Annual Cleaning Services

a. Tile Floor Cleaning Cleaning

Assessment Method

(i) All tile and grout flooring shall be fully stripped, cleaned using a surfactant, rinsed, dried, and re-sealed in in accordance with standard commercial practices.

January COR Inspection

b. Vinyl Floor Cleaning Cleaning

Frequency

Assessment Method

(i) All vinyl flooring shall be stripped, waxed (minimum of 3 coats), buffed and sealed in accordance with standard commercial practices. Stationary furniture need not be moved.

November COR Inspection

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 6 of 7

PERFORMANCE REQUIREMENTS SUMMARY

The Assessment Method for the Performance Requirements for all cleaning on this contract is included in Contract Requirements.

Quality Assurance Inspections

The Government will perform periodic reviews of the Contractor’s Quality Control Procedures, Inspection Reports and consider customer comments.

Quality Assurance Inspections will be made by random sampling or entire inspection of the work and follow up of customer comments.

Work that does not meet the contract requirements will be brought to the Contractor’s attention. Repetitive or continuous failure to meet contract requirements may result in a quality adjustment of payment or the Contractor’s right to proceed may be terminated.

QUALITY ASSURANCE SURVEILLANCE PLAN – JANITORIAL SERVICES

1. Purpose: This Quality Assurance Surveillance Plan (QASP) describes methods that will be used to monitor the Contractor’s performance.

The QASP is not part of the Contract. It is provided to the Contractor solely for informational purposes and is subject to change by the

Government during the life of the contract. The Government reserves the right to perform assessments more or less often than outlined in this

QASP.

2. Introduction: The QASP establishes methods to assess or evaluate performance of the Contractor under the contract. It is designed to provide an effective method of monitoring Contractor Performance for each objective on the Performance Requirements Summary (PRS) in the contract. The Government is concerned with the quality of the services provided, and not with the method that the Contractor uses to provide the services.

3. Responsibility for Quality Control: The Contractor is responsible for quality control and management actions to meet the performance requirements and terms of the Contract. The Government performs quality assurance to assess the quality of services rendered, if the services meet the contract requirements, and if the contract standards are achieved. Quality Control for Commercial Items is in accordance with accepted industry practices.

4. Surveillance Methods: The Government will evaluate the Contractor’s performance under this contract. Examples of Government surveillance may include:

a. Government Inspections.

Solicitation Number AG-03R6-S-17-0045 Flathead National Forest Hungry Horse Ranger

Contract Requirements/Quality Assurance Page 7 of 7

b. Customer complaints with verification by the CO.