AG03H6S170006.pdf

AG-03H6-S-17-0006

Lewis and Clark Interpretive Center Janitorial

Helena-Lewis & Clark National Forest

Solicitation Issue Date: March 10, 2017

Method of Solicitation: Request for Quotation (RFQ).

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued.

The solicitation and incorporated provisions and clauses are those in effect through the most current Federal Acquisition Circular FAC 2005-95.

Responsible sources may submit a quotation which, if timely received, shall be considered by this agency.

North American Industry Classification (NAICS): 561720 (Janitorial): Size Standard is $18.0

Set Aside: 100% small business set-aside.

General Information: The intent of this solicitation is to obtain quotes for janitorial. See below for complete project description.

Provide quote by: 4:00 PM, Mountain Standard Time on April 3, 2017.

DOCUMENTS TO RETURN:

The following documents shall be submitted by the offeror for evaluation to be considered responsive:

� Schedule of Items � Experience Questionnaire or a document demonstrating recent and relevant experience in respect to the size and scope of this particular project.

� Annual Representations & Certifications.

� Quality Control Plan and Biobased Plan (see page 8) � Acknowledge Amendments (per the instructions in Block 11 on the SF-30) if applicable.

Send quote to: Forest Service, East Side Acquisition Team (ESAT)

Attn: Alisha Knaub 415 South Front Street Townsend, MT 59644 E-mail aknaub@fs.fed.us

For solicitation questions call Alisha Knaub at (406)495-3860.

mailto:aknaub@fs.fed.us

SCHEDULE OF ITEMS

Cascade County, Montana

Item Description Estimated Quantity Unit Unit Price Total

Janitorial Service Base Period May 1, 2017 to April 30, 2018

Months

Option Period 01 May 1, 2018 to April 30, 2019

Option Period 02 May 1, 2019 to April 30, 2020

Option Period 03 May 1, 2020 to April 30, 2021

Total Base Period + All Option Periods

Price quotation furnished by:

Name Phone ( ) Address FAX ( ) E-mail

DUNS # _________________________________

A Quality Control Plan shall be provided by the Contractor demonstrating how the Contractor will monitor and inspect work performed in this contract. The Quality Control Plan needs to be provided with the quote.

A sample Quality Control Plan is provided in this Request For Quote.

The quoter must quote on all items. Only quotes to the nearest cent will be accepted.

Vendor shall be registered in www.sam.gov prior to award.

The Forest Service has transitioned to an electronic invoicing system. Vendor shall also be registered in the Invoice Processing Platform, www.ipp.gov to submit invoices at the end of each month’s services.

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SCOPE

The Contractor shall provide all management, tools, materials, equipment, incidentals, and labor necessary to ensure that custodial services are performed at the Government office located at the Lewis and Clark National Historic Trail Interpretive Center (LCNHTIC), a public facility located in Giant Springs Heritage State Park in Great Falls, Montana, in a manner that will maintain a satisfactory condition and present a clean, neat and professional appearance.

The objective of this janitorial services contract is to assist the Forest Service in providing a quality environment to their visitors and employees while enhancing the presentation of the displays, activities and conveniences by maintaining a superior level of facility cleanliness and hygiene. The Contractor can meet this objective by consistently achieving the Performance Expectations for all interior and exterior Areas specified.

The Contractor shall be responsible for the orderliness and cleanliness in areas used for offices and storage including the lunchroom, kitchen, bathrooms, conference rooms and coffee break areas, as well as all public spaces including the exhibit hall, restrooms, theater, lobby, and foyer. All areas shall be kept clean, neat and free of fire and safety hazards and unsanitary conditions.

PLACE OF PERFORMANCE

The LCNHTIC is located at 4201 Giant Springs Road, Great Falls, Montana. The facility to be maintained consists of approximately 17,100 square feet, which is divided into 22 rooms. The building has approximately 12,100 sq. ft. of carpet, 3475 sq. ft. of porcelain tile, 472 sq. ft. of vinyl flooring and tile, and 1068 square feet of interior concrete. Following is a brief description of the interior and exterior areas that require janitorial service (See Drawings).

1. All Areas in LCNHTIC except Areas 004, 009, 010, 015, 108, 109, 110, 113, 134, 137, and 138.

2. Outside Front Entry (to the pedestrian walkway).

3. Elevator's (2 each), EL1 and EL2.

4. The interior exhibitory and display cases require janitorial services. However, unless otherwise specifically noted, the exhibits and displays themselves are not part of this contract.

SITE VISIT

A site visit will be Monday, March 27, 2017 at 9:00 a.m. at the Lewis and Clark National Historic Trail Interpretive Center, 4201 Giant Springs Road. This site visit is highly encouraged for all interested vendors. For more information about the site visit contact Ray Tetreault at (406) 727-8733.

PERFORMANCE BASED SERVICE CONTRACT

This work is being solicited as a performance based, commercial item contract. Performance based means the Contractor is responsible for a quality end product. If an end product is not provided, an adjustment to the payment will be made. A commercial item contract streamlines the terms and conditions to resemble those already used in the everyday commercial marketplace.

QUALITY CONTROL

The Contractor, not the Government, is responsible for management and quality control actions to meet the terms of this contract. The role of the Government is quality assurance to ensure contract standards are met.

Records of quality inspections shall be kept and made available to the Government throughout the performance period and for the period after contract completion until final settlement of any claims under this contract.

A description of the site specific quality control inspection plan shall be provided with the quote.

The plan shall include (1) control procedures for security of Government-provided items such as keys, lock combinations; (2) location of the inspection documents; (3) corrective or preventive actions that will be taken to meet quality standards; (4) a customer comments feedback system; (5) designation of a quality control inspector that works directly with the Forest Service Contracting Officer Representative.

BIOBASED PRODUCTS

The contractor must comply with the Agriculture Act of 2014; the Food, Conservation and Energy Act of 2008 (FCEA), 7 U.S.C. 8102; the Farm Security and Rural Investment Act of 2002 9FSRIA), 7 U.S.C.

8102; the Federal Acquisition Regulation; Executive Order (EO) 13514, “Federal Leadership in Environmental, Energy and Economic Performance”, dated October 2, 2009; EO 13423, “Strengthening Federal Environmental, Energy and Transportation Management”, dated January 24, 2007; and Presidential Memorandum, “Driving Innovation and Creating Jobs in Rural America through Biobased and Sustainable Product Procurement,” dated February, 2012 to provide biobased products.

All supplies and materials shall be of a type and quantity that conform to applicable Federal specifications and standards, and to the extent feasible and reasonable; include the exclusive use of biobased and recycled products.

The following is a list of categories for bio-preferred products that are required for performance of this contract:

Floor Strippers Adhesive and Mastic Removers Air Fresheners and Deodorizers Furniture Cleaner Bathroom Cleaners Carpet Cleaners Glass Cleaners Multipurpose Cleaners Microbial Cleaners Disinfectants Cleaning Tools Metal Cleaners Corrosion Removers Disposable Containers

For more information regarding the Department of Agriculture Biobased Program go to:

http://www.biopreferred.gov.

BUILDING SECURITY

The Contractor shall be responsible for safeguarding all Government property. At the end of each work period, all Government facilities, equipment, and materials shall be secured. The Contractor shall double check all doors and close all windows at the end of each service visit. Fans in bathrooms, air conditioners, and other like conveniences shall be turned off. All lights shall be turned off in the Center except the vestibule and exhibit hall work lights.

The Contractor shall prevent their employees from disturbing papers or other personal property on desks, opening drawers and cabinets, making personal use of the government property furnished under this contract, or personal use of electronic equipment telephones, fax machines, computers, copy machines, etc.

The Contractor shall limit the key-pad access to the Government facility for performance of contract work to members of the cleaning crew. The Contractor shall immediately report to the Contracting Officer when any individual previously assigned the key-pad combination by the Contractor is no longer working under this contract.

The contractor shall supply to the COR, a complete list of contractor’s employees working in the Center. A background check may be required on Contractor and any employee(s) prior to award or subsequent employment. Upon request, a social security number shall be provided to the Contracting Officer. The contractor shall notify the COR immediately of any personnel changes.

The Contractor must provide security sufficient to prevent illegal entry into or loitering on the premises; to prevent loss by pilferage or theft; and to admit to the facility during off-duty hours, only those who are authorized to enter.

SAFETY

The Contractor is solely responsible for personnel selection, training, and supervision, as well as provision and use of the janitorial equipment, supplies and methods used in performance of this work, to ensure safe site working conditions for the personnel employed under this contract. The Contractor shall also abide by all applicable laws, regulations and best management practices regarding worker safety. In the event of an emergency such as fire, injury or criminal activity, the Contractor’s janitorial staff shall immediately call 911 before calling the COR or Contractor. No one under the age of 18 is allowed on the worksite due to safety reasons.

SUPERVISION AND QUALIFICATIONS

A background check may be required on Contractor and any employee(s) prior to award or subsequent employment. Upon request, a social security number shall be provided to the Contracting Officer.

The Contractor must provide security sufficient to prevent illegal entry into or loitering on the premises; to prevent loss by pilferage or theft; and to admit to the space during off-duty hours only those who are authorized to enter.

GOVERNMENT FURNISHED PROPERTY

1. Water and electrical power for Contractor's use to perform janitorial service.

2. A dumpster-type trash container located in the maintenance yard at the west end of the facility.

3. Storage location for Contractor furnished items and equipment will be provided.

4. Office and rest room supplies: toilet paper, liquid hand soap, plastic trashcan liners, sanitary napkin receptacle liners and paper towels to replenish all restroom dispensers

5. Safety plugs for all outlets in public areas.

Note: The Contractor shall notify the Government when Government furnished supplies are within two weeks of depletion.

CONTRACTOR FURNISHED ITEMS

1. Equipment:

a) The Contractor shall provide tools to complete contracted work including the commercial vacuum cleaner, carpet shampooer, floor scrubber, buffer, brooms, mops, hoses, buckets, paper towels, soft cleaning rags, souring pads, commode /urinal brush, and high quality wool duster with extension handle. This list is not all inclusive.

b) All electrical equipment used by the Contractor shall be UL approved. The Contractor shall ensure all electrical cords do not have nicks or breaks in the insulating sheathing, and the plugs on all electrical cords are properly grounded. Equipment shall operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment or combinations of equipment which require power exceeding the capacity of existing building circuits. Any safety plugs removed shall be re-installed after contractor is finished using the electrical outlet. Any safety plugs that are lost as a result of contractor negligence or failure to reinstall into electrical outlets will be replaced at the contractor's expense.

c) All cleaning equipment shall be properly maintained and serviceable at all times and have bumpers and/or guards to prevent damage to fixtures, furnishings, or building surfaces.

2. Supplies:

a) The Contractor shall provide all conventional cleaning supplies and cleaners necessary for performance of the work including glass cleaners, disinfectants, toilet bowl and sink cleaners, metal cleaners and polishes, Plexiglas cleaner for plexiglass surfaces only. This list is not all inclusive.

b) The Contractor shall provide a list of all cleaning supplies and cleaners used. The Contractor shall post the list of cleaning supplies and cleaners in the janitorial closet, as well as a compiled book of applicable product Material Safety Data Sheets (MSDSs). The Contractor shall periodically update the list and MSDSs as required.

TECHNICAL SPECIFICATONS

Janitorial Services for the LCNHTIC shall be performed, per the following guidelines:

Contract Period Contract period of performance will be May 1 through April 30

Work Schedule Janitorial services are to begin on approximately May 1st, and performed daily through September 30th.

From October 1st through April 30th duties shall be performed three times weekly. No work shall be performed under this agreement between the hours of 7:00 a.m. and 7:00 p.m. unless approved by the

COR. Cleaning days during this time shall not run concurrently and shall be approved by the COR. The contractor will devise a schedule, for COR concurrence in advance, for the performance of the daily, weekly, monthly, and bi-annual services to ensure they: (1) are performed in a manner that does not interfere with the official Government business of the facility, or work being done by other contractors (2) completed in a timely and efficient manner, (3) allow the COR to conduct timely inspections of these services.

Performance Expectations The LCNHTIC is a showcase public facility that receives a high volume of daily visitors. Facility safety, security, hygiene and cleanliness are the four expectation criteria under this contract that will be measured in conformance with the Surveillance Plan. The performance expectation is that the Contractor shall consistently meet these criteria.

Hygiene The high visitor traffic enjoying this facility has the potential for spread of disease to those members of the public with reduced immune systems that make up a large percentage of LCNHTIC visitors, (i.e.; children, nursing mothers and the elderly).

Sanitize: Surfaces that are routinely touched, as well as those surfaces around toilets, sinks and drinking fountains, have been thoroughly disinfected. The sanitized surface shall be free of cleaning and disinfectant residue using conventional solutions and materials that had not come in contact with any unsanitized surface.

Cleanliness The janitorial services standards at the LCNHTIC for clean and polished defined below exceed what is conventionally recognized as sufficient for a commercial office and instead is what an ordinary person expects at a quality museum or art gallery. All other defined terms meet those consistently sufficient for commercial office janitorial services and should be equal to industry standard. Aspects of cleanliness as well have janitorial safety considerations, especially with regard to the adequacy of stairway and railing cleaning, and the immediate cleanup of spills on any walking surface during the performance of service.

Clean:

1) All hard surfaces such as ceramic, tile and grout, wooden and painted walls, floors, benches, chairs, furniture, door kick plates, trim, moldings, and sills shall be free of visible dirt, marks, stains, dead insects, cobwebs, spots and deposits, using conventional solutions and methods, without resulting in damage to the surface.

2) Due to the special nature and use of the following surfaces, the Contractor shall propose a method for COR approval that will adequately clean, without causing surface etching, abrasion, or leaving an oily residue: the Compass Rose in Area 102; all wood handrails throughout the facility; the wood seating benches in Areas 101A, 101B, 102, and 012.

3) All carpets shall be visibly free of dirt, dust, lint, litter, stains, spots, gum and other foreign substances, using conventional methods, without resulting damage to the carpet.

4) All facility areas shall be free of litter and debris including gum

5) Soap or rinse water that is splashed on base moldings, walls, or exhibits shall be removed immediately.

6) The Contractor shall note any new tears, burns, unraveling of carpets, as well as any permanent stains, scratches, blemishes, gouges, chips, flaking or other damage to any surface or facility feature.

The Contractor shall provide the COR, by the next business day, with a brief written description of the location of the damage.

Empty:

1) All cigarette receptacles shall be free of ashes, butts, gum, and other debris. The removed material is collected, transported and then disposed of into a designated trash container in a manner that ensures no fires can start.

2) All trash from facility trashcans, wastebaskets, and trash receptacles, including that collected from cigarette and other receptacles outside the front and side entrance, shall be disposed of into the designated trash container within securely closed plastic bags.

3) All soiled wastebaskets and trashcans shall be clean with new liners installed.

4) Unlined bathroom receptacles shall be sanitized.

Polish:

1) All cleaned glass shall be free of streaks, smudges and fingerprints using conventional solutions and methods to a height of 10 feet. All glass surfaces shall be polished after cleaning using clean, unsoiled cloths or papers so that streaks and smudges from solutions and tools are eliminated.

2) All cleaned Plexiglas shall be free of streaks, smudges and fingerprints using Plexiglas cleaner and conventional means that ensure the Plexiglas is not left with any abrasions or lint.

3) All cleaned metallic trim, fixtures, railings and door knobs shall shine to a high gloss without feeling oily using conventional solutions and methods.

Stock:

Expendable restroom supplies used by facility employees and visitors are refilled or replenished in sufficient frequencies and amounts to meet the maximum likely daily depletion rate.

Wax:

1) A single coat of wax covers the clean vinyl floor using solutions recommended by the COR and conventional methods.

2) Any wall or base cove that has stripping, cleaning or wax solutions splashed on them shall be immediately clean.

Daily Services Any computer wiring that becomes disconnected or unplugged while cleaning, shall not be reconnected by janitorial personnel. Janitorial personnel shall leave written notification in the Contracting Officer's Representatives (COR) and the Center Director’s assigned mailbox specifying the location of any computer equipment disconnected.

1. Unless otherwise specified below for particular attention, all floors, walls and other accessible surfaces, corners less than 12 above floor level throughout the entire facility shall be clean and free of cobwebs.

2. All facility restrooms:

a) All toilets and urinals and their associated flushing devices as well as surfaces under and around them and vanities, partitions, mirrors, countertops, sinks, faucets, soap dispensers, sanitary napkin dispensers, seating benches, doorknobs, handles, doors, light switches, paper towel and hand drying dispensers, waste receptacles, handrails, and ceramic tile wall surfaces shall be sanitary.

b) Shower stalls and fixtures in Area 120 shall be sanitary and free of water deposits.

c) All other surfaces shall be clean.

d) All wastebaskets and sanitary napkin receptacles shall be empty and clean.

e) All supplies shall be stocked.

3. Carpeted Areas in rooms 103, 104, 107, 111, 112, 122, 123, 124, 125, 126, 128, 129, 130, 131, 132, 133, 135, 136, 001, 002,005, 006, 007 011A, 011B, S1, 012, S1, and elevator Areas EL1 and EL2 shall be clean.

a) In room 012, where the carpet meets the formed dirt surface, and on carpeted Areas where exhibit items are located on the open carpet, the Contractor shall propose for COR approval any alternate means to clean if the Contractor elects not to use a vacuum wand attachment.

4. All entrance mats in Area 101B, 102, 122 shall be clean.

5. All out door cigarette receptacles located in front entry and pedestrian walkway shall be empty.

6. The roll-down partition in Area 104 shall be clean.

7. All drinking fountain surfaces, to include the drain covers and orifaces shall be sanitary.

8. All concrete and porcelain tile floors, grouted joints and base moldings in Areas 101A, 101B, 102, 115, 118, and 119 shall be clean and free of mopping residue.

9. All windows in Areas 012, 101A, 101B, 102, 123, 129, 131, 132, and 136: (throughout)

a) All frames and sills shall be clean to a height of ten feet.

b) Window glass shall be polished on both sides to a height of ten feet, except areas 012, 136.

10. Glass railing and map case in Area 102:

a) Glass panels shall be polished and the handrail atop the glass railing shall be clean and sanitary.

b) The outer ledge along the bottom of the glass railing shall be clean.

11. All outer cabinet surfaces, and countertops in Areas 103 and 104 shall be clean.

12. The outer glass surface in the S1 Mezzanine shall be polished.

13. Area 002, 011A, and 012 display cases:

a) The glass on the Oto, Riverboat, Taxidermy, Buffalo Robe, and Specimen cases shall be polished.

14. Area S1 including Mezzanine landing:

a) Vinyl floor, stair treads (including non-skid strips), and risers shall be clean.

b) All stairway handrails shall be clean and sanitary.

15. Vinyl floors in Areas 008A, 008B, 116, 120 and 127 shall be clean.

16. Elevators EL1 and EL2: (Both elevators)

a) The walls, all interior and exterior door surfaces, ceilings, carpets, and slots in the door thresholds shall be clean.

b) The wooden handrails and button panels shall be sanitary.

c) The stainless steel surfaces shall be polished.

17. All seats in Area 107: (Theater)

a) The vinyl backs, seat fabric and bottoms shall be clean.

b) The vinyl hand rests shall be sanitary.

18. All plastic laminate sections of all permanent exhibits in Areas 101, 102, 011A, and 012 shall be clean.

19. All wooden seating benches and bottoms in Areas 101A, 101B, 102, and 012 shall be clean.

20. All handrails, reader boards, exhibit or map cases, and any other accessible wooden surfaces throughout the facility shall be clean.

21. Both sides of all doors throughout the facility shall be clean and associated glass, door knobs, handles, pushplates, handrails, kickplates, and panic bars shall be clean.

Weekly Services

1. Area 107: (Theater)

a) All metal nosings on the stair treads shall be clean.

2. Area 007: (Dressing Room)

a) Carpet shall be clean

b) Counter tops and mirrors shall be polished.

3. Areas 120, 127:

a) Sides, fronts, and tops of the countertops, cabinets, and lockers shall be clean.

4. In Area S2 the stairs, landings and handrails, and walls, ceiling and light fixtures to a height of 10 feet shall be clean.

5. All supply and exhaust air vent covers in Areas 118, 119, and 120, shall be clean.

6. All metal/brass doors handles knobs, panic hardware, kick plates, push plates, and all metal handrails in all areas shall be polished.

7. All plexiglas exhibit surfaces throughout the facility shall be cleaned and polished.

Monthly Service

1. Vinyl floors in Areas 008A, 008B, 116, 120, 127, S1, and S2 shall be waxed.

Biannual Service

1. All tile floors shall be scrubbed including grout, restoring them to as close to the original color as possible. Grout shall then be sealed using a commercial grout sealer.

GOVERNMENT QUALITY ASSURANCE PLAN FOR CUSTODIAL SERVICES

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this Statement of Work. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Service Delivery Summary (SDS) in the maintenance contract.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

This QASP is based on the premise the government desires to maintain a quality standard in the custodial functions needed for their facilities and that a janitorial service contract to provide these services is the best means of achieving that objective.

The contractor, and not the government, is responsible for management and quality control actions to meet the terms of the contract. The role of the government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for service quality. The contractor is required to develop a QUALITY CONTROL PLAN for inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a high quality assurance program.

Performance Objective Performance Threshold Basic Cleaning Services.

Floors, baseboards, corners and wall edges are free of dirt, dust and debris. Trash is empty. Plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash is emptied into outdoor trash collection container. Ash containers are emptied and free of ashes, odors and stains. Glass and mirrors have no traces of film, dirt, smudges, or water. Drinking fountains are disinfected and free of streaks, stains, spots, smudges, scale and other deposits.

Stairways are free of dirt, debris, marks, smudges, scuffs and other foreign matter. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

Not to exceed 3 customer complaints per month.

Random sampling of inspection reports by COR.

Performance Objective Performance Threshold Periodic Cleaning Services.

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other stains and discoloration. Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration. Heating and return vents are free of dust.

Not to exceed 3 customer complaints for the reporting period.

Random sampling of inspection reports by COR.

SURVEILLANCE: The government quality assurance (QA) person will receive complaints from station personnel and pass them to the contractor's quality control inspector (QCI) for correction.

STANDARD: 95% of all facilities are without customer complaints for the month or service period. For example, the QA should receive no more than 5 customer complaints during the service period. The QA shall notify the contracting officer for appropriate action in accordance with FAR 52.212-4, Contract Terms and Conditions-Commercial Items or the appropriate Inspection of Services clause, if any of the above service areas exceed five customer complaints.

PROCEDURES: Any station employee that observes unacceptable services, either incomplete or not performed, for any of the above performance objectives should immediately contact the QA and the QA will complete appropriate documentation to record the complaint. The QA will consider the customer complaint valid upon receipt from the customer. The QA should inform the customer of the approximate time the unacceptable performance will be corrected and advise the customer to contact the QA if not corrected. The QA will consider customer complaints as resolved unless notified otherwise by the customer. The QA shall verbally notify the Contractor’s Quality Control Inspector (QCI) to pick up the written customer complaint. The QCI will be given 24 hours after verbal notification to correct the unacceptable performance. If the QCI disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the QCI will notify the QA. The QA will conduct an investigation to determine the validity of the complaint. If the QA determines the complaint as invalid, he will document the written complaint of the findings and notify the customer. The QA will retain the annotated copy of the written complaint for his/her files. If after investigation the QA determines the complaint as valid, the QA will inform the QCI and the QCI will be given an additional hour to correct the defect. A defect will not be recorded if proper and timely correction of the unacceptable condition(s) is accomplished. The QCI shall return the written customer complaint document, properly completed with actions taken, to the QA, who will file the complaint for monitoring future recurring performance. Recurring customer complaints are not permitted for any of the above service items. If a repeat customer complaint is received indicating the same deficiency during the service period (month, quarter, etc.), the QA should contact the Contracting Officer for appropriate action.

INVOICING & PAYMENTS

All payments are processed using The Invoice Processing Platform (IPP). This is a mandatory requirement initiated by the U.S. Department of Treasury and you can find more information at this website https://www.ipp.gov/index.htm. Please make sure that your company has registered at https://www.ipp.gov/vendors/enrollment-vendors.htm to establish your account.

The IPP Customer Support Desk is available to assist users Monday through Friday (excluding Federal holidays) from 8 a.m. to 6 p.m. ET, to answer questions related to accessing IPP or completing the registration process. Their toll-free number is 1-866-973-3131 or they can be reached at IPPCustomerSupport@fms.treas.gov. If you have any additional questions or concerns, please contact the Controller Operations Division Help Desk at 1-877-243-3072 or cod.help@usda.gov.

CONTRACT CLAUSES

52.252-2 Clauses Incorporated by Reference. (FEB 1998) This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es): http://farsite.hill.af.mil/

52.204-18 Commercial and Government Entity Code Maintenance. (JUL 2016)

52.212-4 Contract Terms and Conditions—Commercial Items. (JAN 2017)

52.212-5 Contract Terms and Conditions Required To Implement Statutes or Executive Orders— Commercial Items. (JAN 2017)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

(1) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (Nov 2015).

(2) 52.233-3, Protest After Award (Aug 1996) (31 U.S.C. 3553).

(3) 52.233-4, Applicable Law for Breach of Contract Claim (Oct 2004)(Public Laws 108-77 and 108-78 (19 U.S.C. 3805 note)).

http://farsite.hill.af.mil/

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] __ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (Sept 2006), with Alternate I (Oct 1995) (41 U.S.C. 4704 and 10 U.S.C. 2402).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (June 2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and Reinvestment Act of 2009.)

__ (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards (Oct 2016) (Pub. L. 109-282) (31 U.S.C. 6101 note).

__ (5) [Reserved].

__ (6) 52.204-14, Service Contract Reporting Requirements (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (7) 52.204-15, Service Contract Reporting Requirements for Indefinite-Delivery Contracts (Oct 2016) (Pub. L. 111-117, section 743 of Div. C).

__ (8) 52.209-6, Protecting the Government’s Interest When Subcontracting with Contractors Debarred, Suspended, or Proposed for Debarment. (Oct 2015) (31 U.S.C. 6101 note).

__ (9) 52.209-9, Updates of Publicly Available Information Regarding Responsibility Matters (Jul 2013) (41 U.S.C. 2313).

__ (10) [Reserved].

__ (11)(i) 52.219-3, Notice of HUBZone Set-Aside or Sole-Source Award (Nov 2011) (15 U.S.C.

657a).

__ (ii) Alternate I (Nov 2011) of 52.219-3.

__ (12)(i) 52.219-4, Notice of Price Evaluation Preference for HUBZone Small Business Concerns (Oct 2014) (if the offeror elects to waive the preference, it shall so indicate in its offer) (15 U.S.C. 657a).

__ (ii) Alternate I (Jan 2011) of 52.219-4.

__ (13) [Reserved] _X_ (14)(i) 52.219-6, Notice of Total Small Business Set-Aside (Nov 2011) (15 U.S.C. 644).

__ (ii) Alternate I (Nov 2011).

__ (iii) Alternate II (Nov 2011).

__ (15)(i) 52.219-7, Notice of Partial Small Business Set-Aside (June 2003) (15 U.S.C. 644).

__ (ii) Alternate I (Oct 1995) of 52.219-7.

__ (iii) Alternate II (Mar 2004) of 52.219-7.

__ (16) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)).

__ (17)(i) 52.219-9, Small Business Subcontracting Plan (Nov 2016) (15 U.S.C. 637(d)(4)).

__ (ii) Alternate I (Nov 2016) of 52.219-9.

__ (iii) Alternate II (Nov 2016) of 52.219-9.

__ (iv) Alternate III (Nov 2016) of 52.219-9.

__ (v) Alternate IV (Nov 2016) of 52.219-9.

__ (18) 52.219-13, Notice of Set-Aside of Orders (Nov 2011) (15 U.S.C. 644(r)).

__ (19) 52.219-14, Limitations on Subcontracting (Nov 2011) (15 U.S.C. 637(a)(14)).

__ (20) 52.219-16, Liquidated Damages—Subcontracting Plan (Jan 1999) (15 U.S.C.

637(d)(4)(F)(i)).

__ (21) 52.219-27, Notice of Service-Disabled Veteran-Owned Small Business Set-Aside (Nov 2011) (15 U.S.C. 657 f).

_X_ (22) 52.219-28, Post Award Small Business Program Rerepresentation (Jul 2013) (15 U.S.C.

632(a)(2)).

(g) If the Contractor does not have representations and certifications in SAM, or does not have a representation in SAM for the NAICS code applicable to this contract, the

Contractor is required to complete the following rerepresentation and submit it to the contracting office, along with the contract number and the date on which the rerepresentation was completed:

The Contractor represents that it ___is, ___is not a small business concern under NAICS Code ______________ assigned to contract number ______________.

[Contractor to sign and date and insert authorized signer’s name and title].

__ (23) 52.219-29, Notice of Set-Aside for, or Sole Source Award to, Economically Disadvantaged Women-Owned Small Business Concerns (Dec 2015) (15 U.S.C. 637(m)).

__ (24) 52.219-30, Notice of Set-Aside for, or Sole Source Award to, Women-Owned Small Business Concerns Eligible Under the Women-Owned Small Business Program (Dec 2015) (15 U.S.C. 637(m)).

_X_ (25) 52.222-3, Convict Labor (June 2003) (E.O. 11755).

_X_ (26) 52.222-19, Child Labor—Cooperation with Authorities and Remedies (Oct 2016) (E.O.

13126).

_X_ (27) 52.222-21, Prohibition of Segregated Facilities (Apr 2015).

_X_ (28) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

__ (29) 52.222-35, Equal Opportunity for Veterans (Oct 2015)(38 U.S.C. 4212).

_X_ (30) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

__ (31) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212).

__ (32) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496).

_X_ (33)(i) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O. 13627).

__ (ii) Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O. 13627).

__ (34) 52.222-54, Employment Eligibility Verification (Oct 2015). (Executive Order 12989). (Not applicable to the acquisition of commercially available off-the-shelf items or certain other types of commercial items as prescribed in 22.1803.)

__ (35) 52.222-59, Compliance with Labor Laws (Executive Order 13673) (Oct 2016). (Applies at $50 million for solicitations and resultant contracts issued from October 25, 2016 through April 24, 2017; applies at $500,000 for solicitations and resultant contracts issued after April 24, 2017).

Note to paragraph (b)(35): By a court order issued on October 24, 2016, 52.222-59 is enjoined indefinitely as of the date of the order. The enjoined paragraph will become effective immediately if the court terminates the injunction. At that time, GSA, DoD and NASA will publish a document in the Federal Register advising the public of the termination of the injunction.

__ (36) 52.222-60, Paycheck Transparency (Executive Order 13673) (OCT 2016).

__ (37)(i) 52.223-9, Estimate of Percentage of Recovered Material Content for EPA–Designated Items (May 2008) (42 U.S.C. 6962(c)(3)(A)(ii)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (ii) Alternate I (May 2008) of 52.223-9 (42 U.S.C. 6962(i)(2)(C)). (Not applicable to the acquisition of commercially available off-the-shelf items.)

__ (38) 52.223-11, Ozone-Depleting Substances and High Global Warming Potential Hydrofluorocarbons (Jun 2016) (E.O. 13693).

__ (39) 52.223-12, Maintenance, Service, Repair, or Disposal of Refrigeration Equipment and Air Conditioners (Jun 2016) (E.O. 13693).

__ (40)(i) 52.223-13, Acquisition of EPEAT®-Registered Imaging Equipment (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Oct 2015) of 52.223-13.

__ (41)(i) 52.223-14, Acquisition of EPEAT®-Registered Televisions (Jun 2014) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-14.

__ (42) 52.223-15, Energy Efficiency in Energy-Consuming Products (Dec 2007) (42 U.S.C.

8259b).

__ (43)(i) 52.223-16, Acquisition of EPEAT®-Registered Personal Computer Products (Oct 2015) (E.O.s 13423 and 13514).

__ (ii) Alternate I (Jun 2014) of 52.223-16.

_X_ (44) 52.223-18, Encouraging Contractor Policies to Ban Text Messaging While Driving (Aug 2011) (E.O. 13513).

__ (45) 52.223-20, Aerosols (Jun 2016) (E.O. 13693).

__ (46) 52.223-21, Foams (Jun 2016) (E.O. 13693).

_X_ (47) 52.225-1, Buy American—Supplies (May 2014) (41 U.S.C. chapter 83).

__ (48)(i) 52.225-3, Buy American—Free Trade Agreements—Israeli Trade Act (May 2014) (41 U.S.C. chapter 83, 19 U.S.C. 3301 note, 19 U.S.C. 2112 note, 19 U.S.C. 3805 note, 19 U.S.C.

4001 note, Pub. L. 103-182, 108-77, 108-78, 108-286, 108-302, 109-53, 109-169, 109-283, 110- 138, 112-41, 112-42, and 112-43.

__ (ii) Alternate I (May 2014) of 52.225-3.

__ (iii) Alternate II (May 2014) of 52.225-3.

__ (iv) Alternate III (May 2014) of 52.225-3.

__ (49) 52.225-5, Trade Agreements (Oct 2016) (19 U.S.C. 2501, et seq., 19 U.S.C. 3301 note).

_X_ (50) 52.225-13, Restrictions on Certain Foreign Purchases (June 2008) (E.O.’s, proclamations, and statutes administered by the Office of Foreign Assets Control of the Department of the Treasury).

__ (51) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

__ (52) 52.226-4, Notice of Disaster or Emergency Area Set-Aside (Nov 2007) (42 U.S.C. 5150).

__ (53) 52.226-5, Restrictions on Subcontracting Outside Disaster or Emergency Area (Nov 2007) (42 U.S.C. 5150).

__ (54) 52.232-29, Terms for Financing of Purchases of Commercial Items (Feb 2002) (41 U.S.C.

4505, 10 U.S.C. 2307(f)).

__ (55) 52.232-30, Installment Payments for Commercial Items (Oct 1995) (41 U.S.C. 4505, 10 U.S.C. 2307(f)).

_X_ (56) 52.232-33, Payment by Electronic Funds Transfer—System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (57) 52.232-34, Payment by Electronic Funds Transfer—Other than System for Award Management (Jul 2013) (31 U.S.C. 3332).

__ (58) 52.232-36, Payment by Third Party (May 2014) (31 U.S.C. 3332).

__ (59) 52.239-1, Privacy or Security Safeguards (Aug 1996) (5 U.S.C. 552a).

__ (60)(i) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631).

__ (ii) Alternate I (Apr 2003) of 52.247-64.

(c) The Contractor shall comply with the FAR clauses in this paragraph (c), applicable to commercial services, that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial items:

[Contracting Officer check as appropriate.] _X_ (1) 52.222-17, Nondisplacement of Qualified Workers (May 2014)(E.O. 13495).

_X_ (2) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

_X_ (3) 52.222-42, Statement of Equivalent Rates for Federal Hires (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

This Statement is for Information Only: It is not a Wage Determination

Employee Class Wage Grade 4 Step 2 Monetary Wage $14.48 an hour

__ (4) 52.222-43, Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts) (May 2014) (29 U.S.C. 206 and 41 U.S.C.

chapter 67).

__ (5) 52.222-44, Fair Labor Standards Act and Service Contract Labor Standards—Price Adjustment (May 2014) (29 U.S.C. 206 and 41 U.S.C. chapter 67).

__ (6) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment—Requirements (May 2014) (41 U.S.C. chapter 67).

__ (7) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services—Requirements (May 2014) (41 U.S.C. chapter 67).

_X_ (8) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015).

_X_ (9) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

__ (10) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792).

__ (11) 52.237-11, Accepting and Dispensing of $1 Coin (Sept 2008) (31 U.S.C. 5112(p)(1)).

(d) Comptroller General Examination of Record. The Contractor shall comply with the provisions of this paragraph (d) if this contract was awarded using other than sealed bid, is in excess of the simplified acquisition threshold, and does not contain the clause at 52.215-2, Audit and Records—Negotiation.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor’s directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at its offices at all reasonable times the records, materials, and other evidence for examination, audit, or reproduction, until 3 years after final payment under this contract or for any shorter period specified in FAR subpart 4.7, Contractor Records Retention, of the other clauses of this contract. If this contract is completely or partially terminated, the records relating to the work terminated shall be made available for 3 years after any resulting final termination settlement. Records relating to appeals under the disputes clause or to litigation or the settlement of claims arising under or relating to this contract shall be made available until such appeals, litigation, or claims are finally resolved.

(3) As used in this clause, records include books, documents, accounting procedures and practices, and other data, regardless of type and regardless of form. This does not require the Contractor to create or maintain any record that the Contractor does not maintain in the ordinary course of business or pursuant to a provision of law.

(e)(1) Notwithstanding the requirements of the clauses in paragraphs (a), (b), (c), and (d) of this clause, the Contractor is not required to flow down any FAR clause, other than those in this paragraph (e)(1) in a subcontract for commercial items. Unless otherwise indicated below, the extent of the flow down shall be as required by the clause—

(i) 52.203-13, Contractor Code of Business Ethics and Conduct (Oct 2015) (41 U.S.C. 3509).

(ii) 52.219-8, Utilization of Small Business Concerns (Nov 2016) (15 U.S.C. 637(d)(2) and (3)), in all subcontracts that offer further subcontracting opportunities. If the subcontract (except subcontracts to small business concerns) exceeds $700,000 ($1.5 million for construction of any public facility), the subcontractor must include 52.219-8 in lower tier subcontracts that offer subcontracting opportunities.

(iii) 52.222-17, Nondisplacement of Qualified Workers (May 2014) (E.O. 13495). Flow down required in accordance with paragraph (l) of FAR clause 52.222-17.

(iv) 52.222-21, Prohibition of Segregated Facilities (Apr 2015)

(v) 52.222-26, Equal Opportunity (Sept 2016) (E.O. 11246).

(vi) 52.222-35, Equal Opportunity for Veterans (Oct 2015) (38 U.S.C. 4212).

(vii) 52.222-36, Equal Opportunity for Workers with Disabilities (Jul 2014) (29 U.S.C. 793).

(viii) 52.222-37, Employment Reports on Veterans (Feb 2016) (38 U.S.C. 4212)

(ix) 52.222-40, Notification of Employee Rights Under the National Labor Relations Act (Dec 2010) (E.O. 13496). Flow down required in accordance with paragraph (f) of FAR clause 52.222- 40.

(x) 52.222-41, Service Contract Labor Standards (May 2014) (41 U.S.C. chapter 67).

(xi) 52.222-50, Combating Trafficking in Persons (Mar 2015) (22 U.S.C. chapter 78 and E.O 13627). Alternate I (Mar 2015) of 52.222-50 (22 U.S.C. chapter 78 and E.O 13627).

(xii) 52.222-51, Exemption from Application of the Service Contract Labor Standards to Contracts for Maintenance, Calibration, or Repair of Certain Equipment-Requirements (May 2014) (41

U.S.C. chapter 67).

(xiii) 52.222-53, Exemption from Application of the Service Contract Labor Standards to Contracts for Certain Services-Requirements (May 2014) (41 U.S.C. chapter 67).

(xiv) 52.222-54, Employment Eligibility Verification (Oct 2015) (E.O. 12989).

(xv) 52.222-55, Minimum Wages Under Executive Order 13658 (Dec 2015).

(xvi) 52.222-59, Compliance with Labor Laws (Executive Order 13673) (Oct 2016) (Applies at $50 million for solicitations and resultant contracts issued from October 25, 2016 through April 24, 2017; applies at $500,000 for solicitations and resultant contracts issued after April 24, 2017).

Note to paragraph (e)(1)(xvi): By a court order issued on October 24, 2016, 52.222-59 is enjoined indefinitely as of the date of the order. The enjoined paragraph will become effective immediately if the court terminates the injunction. At that time, GSA, DoD and NASA will publish a document in the Federal Register advising the public of the termination of the injunction.

(xvii) 52.222-60, Paycheck Transparency (Executive Order 13673) (Oct 2016)).

(xviii) 52.222-62, Paid Sick Leave Under Executive Order 13706 (JAN 2017) (E.O. 13706).

(xix) 52.225-26, Contractors Performing Private Security Functions Outside the United States (Oct 2016) (Section 862, as amended, of the National Defense Authorization Act for Fiscal Year 2008; 10 U.S.C. 2302 Note).

(xx) 52.226-6, Promoting Excess Food Donation to Nonprofit Organizations (May 2014) (42 U.S.C. 1792). Flow down required in accordance with paragraph (e) of FAR clause 52.226-6.

(xxi) 52.247-64, Preference for Privately Owned U.S.-Flag Commercial Vessels (Feb 2006) (46 U.S.C. Appx. 1241(b) and 10 U.S.C. 2631). Flow down required in accordance with paragraph (d) of FAR clause 52.247-64.

(2) While not required, the Contractor may include in its subcontracts for commercial items a minimal number of additional clauses necessary to satisfy its contractual obligations.

FAR 52.217-8 - Option to Extend Services Option to Extend Services (Nov 1999) The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor within 30 days.

(End of Clause)

FAR 52.217-9 - Option to Extend the Term of the Contract. (MAR 2000)

(a) The Government may extend the term of this contract by written notice to the Contractor within 30 days; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 30 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed 5 years.

(End of clause)

FAR 52.223-2 - Affirmative Procurement of Biobased Products Under Service and Construction Contracts. (SEPT 2013)

FAR 52.246-1 - Contractor Inspection Requirements. (APR 1984)

452.211-72 Statement of…