TargetWebArchitecture_PWS_DRAFT.docx

Fire Applications Target Web Architecture Performance Work Statement - November 24, 2014

USDA Forest Service Fire Applications Target Web Architecture Performance Work Statement

USDA Forest Service 11/24/2014

The scope of this effort is to acquire services to design, develop, implement, and maintain a Fire and Aviation Website Portal with a consistent format through-out. The solution shall allow designated interagency employees to update, edit and delete content of webpages based on their user role which is linked to an authentication system. The website shall include both a public facing and restricted sign-on interface.

Table of Contents

1. Introduction The scope of this effort is to acquire services to design, develop, implement, and maintain a Fire and Aviation Management Website Portal with a consistent format through-out. The solution shall allow designated interagency employees to update, edit and delete content of webpages based on their user role which is linked to an authentication system (to be determined). The website shall include both a public facing and restricted sign-on interface. The current scope is 9 Fire and Aviation (FAM) websites which are depicted in the following table, however, this number could grow.

FAM Websites

Name

URL

EISuite http://iba.nwcg.gov/eISuite/eISuite.htm

Enterprise Geospatial Portal (EGP) https://egp.nwcg.gov

Famweb https://fam.nwcg.gov/fam-web/

Interagency Cache Business Systems Re-Engineering (ICBS-R) http://www.icbs.nwcg.gov/

ISUITE

http://isuite.nwcg.gov/

Remote Automated Weather Stations (RAWS) http://raws.fam.nwcg.gov

Resource Ordering and Status System (ROSS) http://ross.nwcg.gov/

Weather Information Management System (WIMS) https://www.nifc.blm.gov/cgi/WfmiHome.cgi

Wildland Fire Decision Support System (WFDSS) wfdss.usgs.gov/wfdss/WFDSS_Home.shtml

1.1. Background

The U.S. Forest Service (USFS) Fire and Aviation Management (FAM) staff within the Department of Agriculture (USDA), and the Department of Interior (DOI) have broad responsibilities for wildland fire suppression, management, planning, and operations. FAM is an interagency partner with the DOI Bureau of Land Management (BLM), National Park Service (NPS), Fish and Wildlife Service (FWS), Bureau of Indian Affairs (BIA), and other federal and state government agencies with wild land fire management responsibilities.

The FAM Information Technology (FAM- IT) branch manages a portfolio of application systems, databases, tools, websites, and services related to interagency management of fire and aviation that support the FAM mission.

Websites associated with FAM applications historically have been developed independently and require technical expertise for day-to-day content management. The goal of this contract is to create a consolidated and consistent web presence which is simple to navigate and maintain.

1.2. Key Agencies

Key agencies that benefit from the current FAM applications include: USFS; DOI including NPS, BLM, FWS, and BIA; Animal and Plant Health Inspection Service (APHIS); Department of Homeland Security (DHS); Federal Emergency Management Administration (FEMA); State Forestry Agencies from all 50 States and many Municipal Agencies.

Concurrent use of FAM websites ranges from 50 users (during non-peak times) to 25,000+ users (during peak times). Website audiences include:

· The Public

· The Press

· Government Employees

· Cooperators:

· Federal cooperators

· Non-federal agency cooperators, including users from the local government, state government, counties and vendors

· Multi-agency dispatch centers, which may operate with a mix of federal and non-federal users

· Contractors

1.3. Period and Place of Performance; Hours of Operation

The primary government office associated with the project is located at the National Interagency Fire Center (NIFC) in Boise, Idaho. Communication between government and contractor personnel will be frequent, formal and informal, and at all technical levels. The government will not provide office space, but may provide meeting rooms and conference bridge numbers.

Recognized Federal Holidays All meetings with the Government falling on a federal holiday will be cancelled unless explicitly rescheduled by the Contracting Officer’s Representative (COR). Federal Holidays include:

Independence Day

Christmas Day

Availability and Business Hours The Solution Website shall be available 24/7/365 (24 hours/day, 7 days/week, and 365 days/year) except for scheduled maintenance and planned outages. In the event of an unplanned outage or maintenance issue, response time for resolution will be 30 minutes. Website issues will be communicated directly to the contractor by the end user. The contractor shall have contact information posted on the site for users to refer to when reporting issues. In such case that the problem is a network or hosting issue (National Enterprise Support System - NESS), the contractor shall contact the NESS support center.

High/Low Firefighting Season High firefighting season is April 1 – October 31.

· The high firefighting season sees an increase of website and application usage. Historically, the subject matter experts (SMEs) would transition from development to operations as the need for troubleshooting activities increased.

Low season is November 1 – March 31.

· Website releases and associated user acceptance testing (with the exception of emergency bug fixes) are typically conducted during the low season.

Contract Period and Renewal Options

· Desired Award Date: TBD.

· Transition Period: TBD.

· Desired Start Work Date: TBD

· The contract period shall extend for one year, with four additional option years.

1.4. Scope of work for FAM Websites

Template design will include:

· Static Data - (Examples: documentation, tutorials, libraries, and media files)

· Dynamic Data - (Examples: RSS Feeds, running reports, database queries, message board)

· Social Media sharing options - (Facebook, Google Plus, Vine, Linked-in, Instagram, etc.)

· Authentication - Utilize an existing authentication system for content management and restricted access login (Example: Ness Application Portal (NAP) credentialing system)

· Content Management - The preferred client side editing tool is Dreamweaver, however, other alternatives may be considered.

1.5. Contract Outcomes and Objectives

The required services and work to be completed under this project work statement are outlined below:

Executive summary of recommendations/alternatives and impacts of each.

Advantages/disadvantages of each alternative for functionality, technological life, and cost to maintain.

Critical factors for success of each alternative.

Recommended number and resources mix to implement each alternative.

The Government will require a FedRAMP certified vendor if the solution website will be hosted in a contractor owned non-federal cloud service.

4 Weeks after Contract Start.

Cloud- based computing and solutions will be considered provided that there are secure, reliable, cost-effective options available.

The website will include; a modern user interface, search engines, bread crumbs, announcement/message boards, responsive web design/HTML 5 (mobile device friendly), and social media incorporation. Configure site to run on a variety of browsers and operating systems, to include any mobile device operating system.

7 Weeks after Contract Start.

Develop and execute test cases which validate that documented business and website requirements have been met.

User acceptance testing (UAT) will be conducted prior to deployment.

Final UAT will be conducted post deployment and must be deemed acceptable by the CO.

13 Weeks after Contract Start.

Contractor will upgrade website template design as needed to ensure optimization for mobile devices and to run within a variety of browsers and operating systems.

Continually after Deployment.

1.6. Operations and Maintenance

· The contractor shall update website support applications to agreed-upon versions.

· The contractor shall ensure the reliability of the source code and links in the site and respond quickly to reported issues. This will be critical during peak periods of use.

· Reported issues are to be resolved within 24 hours. Arrangements shall be made by the contractor to provide alternate points of contact if the main contact is unavailable to resolve issues.

· The contractor shall maintain a management process for suggestions to improve the website. The COR, in concurrence with the Contracting Officer, shall approve all changes.

· The contractor shall solve access or website issues.

· The contractor reviews the issues and if possible resolves them. If the contractor cannot resolve an issue the contractor will escalate the issue to the NESS System Administrator (if it is hosted by NESS).

· The contractor communicates any actions taken to alleviate issues with the user(s) or report situations such as outages to the COR. Global issues are communicated through the following methods: the website, e-mail, twitter, and instant messaging (if available).

· The contactor shall develop knowledge based documents for use by the designated content managers and NESS Systems Administrators.

· The contractor shall produce and maintain existing Standard Operating Procedure (SOP) continuity documents and knowledge based documents to detail processes associated with all aspects of operating and maintaining the website and instructions for the content managers.

2. General Information

2.1. Government Furnished Property (GFP), Facilities, and Services The Government will provide access (in accordance with established Government Security Regulations and Agency Policy) to the fire application websites and their corresponding document libraries listed in Section 1. Introductions.

The contractor will have access to the government’s development and production environment pending security HPSD-12 card or RSA token enrollment and acquisition.

2.2. Contractor Furnished Property (CFP)

The contractor is responsible for all costs of general purpose items required for the conduct of the contractor’s normal business operations necessary in completing all work under this contract. This includes, but is not limited to, the cost for items such as telephones, cell phones and all associated charges, reproduction machines, word processing equipment, personal computers, remote access devices, wireless internet cards, other office equipment and office supplies.

2.3. Security Requirements

· Following award of the contract, the contractor shall provide needed information and training to fulfill security requirements. See Attachment 1, USDA Security Background Check Input spreadsheet. Upon award of contract, and if additional employees are added to the contract efforts, the contractor shall password protect the spreadsheet and e-mail it to the COR.

· The contractor shall ensure that contractor staffs that have left the project no longer have access to email accounts, badges, tokens, login privileges, applications and the FS network immediately upon leaving.

2.4. Anticipated Resource Personnel Mix

The key personnel associated with this effort will include a project manager, systems engineer, technical documentation specialist, and web designer with the following skillsets (key personnel clause with specific names will be included upon contract award):

Project Manager Expertise must include:

· The ability to lead a team on large projects or significant section of large complex projects.

· Analyze new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

· Prepare long and short-range plans for website development and maintenance, and production activities and for necessary support resources.

Systems Engineer Expertise must include:

· The ability to perform a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

· Provide quality assurance review and the evaluation of new and existing website design products and development methods.

Technical Documentation Specialist Expertise must include:

· The ability to write a variety of technical reports and/or manuals for documentation for a wide range of uses.

· Coordinate the display of graphics and the production of the document.

· Provide comprehensive training material for website content managers that outlines step by step processes, responsibilities, and trouble-shooting techniques.

Web Designer Web designer shall possess a minimum of 5 years of experience in Web Page Development and Maintenance. Expertise must include:

· Proficiency using Adobe Dreamweaver, Adobe Fireworks, Adobe Illustrator, and Adobe Photoshop

· Possession of skills in both web development and visual design; a strong understanding of graphic design elements; a thorough understanding of web technology; and the ability to work collaboratively.

· The ability to develop and design web sites that attracts, engages, and informs various audiences.

· The ability to develop responsive design concepts using HTML and CSS.

· Experience using open-source technology (Example: Drupal as an open source content management platform).

2.5. Evaluation of Past Work

· The Government will evaluate past work, including examples of websites produced by the quoter.

· The Government will require a FedRAMP certified vendor if the solution website will be hosted in a contractor owned non-federal cloud service.

· Past Performance Information Reporting System (PPIRS), if available, will be used to evaluate past performance.

2.6. Travel

Travel will be needed at various times to meet with Government staff, to attend and to present at meetings or conferences. The contractor shall be reimbursed at actual cost, after all discounts. The contractor shall abide by the Federal Travel Regulation (FTR) for allowable costs, unless further restricted by the PWS. The contractor shall follow the same procedures as government personnel relating to allowable charges. Charges are limited to per diem for room/hotel charges and meals, airline tickets, parking charges at airports, rental cars including gas, when costs result from government purposes under this contract. Any travel that will occur will be coordinated with the Contracting Officer Representative (COR) and cost will have to be approved by the Contracting Officer (CO).

2.7. Business Rhythm and Formal Project Meetings

The Contractor will be required to attend formal project meetings periodically. The Contractor shall be responsible for preparing meeting minutes and furnishing them to the Government within 5 business days of the subject meeting. Attendance of meetings may be virtual or in person as determined by the Government. If known, the location of the meeting is listed below. Otherwise, it will be determined when the meeting is scheduled. Meetings will include (but are not limited to):

2.8. Project Working Session

This is a meeting attended by the government stakeholders. This is an opportunity for the contractor to meet the government project team which consists of any members who built and/or maintained the original websites and who will maintain the new system.

3. Program Performance Standards The following Program Management Standards apply.

Fire Applications Website Design Program Management

Manage tasks including billing, scheduling, reporting, and personnel issues accurately and effectively.

Deliverables should be on-time unless a revised due date is preapproved by the government.

Deliverables shall be accurate and free of typo-graphical or formatting errors.

Deliverables shall comply with 508 Standards as specified in section 5.0 below.

Performance reported via CPARs

5- Exceptional 4- Very Good 3- Satisfactory 2-Marginal 1-Unsatisfactory Periodic inspections and review of deliverables by the government.

Reported on an informal interim Performance Report (including Contractor Self-assessment write-up) and at the end of the contract formal/Final CPARS Performance Assessment (including Contractor Self-assessment write-up).

(See table, section 1.5) Deliverables should be on-time unless a revised due date preapproved by the government.

Deliverables shall be accurate and free of typo-graphical or formatting errors Deliverables shall comply with 508 Standards as specified in section 5.0 below.

Performance reported via CPARs

5- Exceptional 4- Very Good 3- Satisfactory 2-Marginal 1-Unsatisfactory Periodic inspections and review of deliverables by the government.

Reported on an informal interim Performance Report (including Contractor Self-assessment write-up) and at the end of the contract formal/Final CPARS Performance Assessment (including Contractor Self-assessment write-up).

5- Exceptional 4- Very Good 3- Satisfactory 2-Marginal 1-Unsatisfactory Government observation and feedback from user community, if received, and monitoring performance during meetings/interactions.

Periodic inspections and review of deliverables by the government.

Reported on an informal interim Performance Report (including Contractor Self-assessment write-up) and at the end of the contract formal/Final CPARS Performance Assessment (including Contractor Self-assessment write-up).

4. Deliverables

4.1. Delivery Address

The Contractor shall submit all deliverables to COR or designees at the following address:

4.2. Government Review and Acceptance Period

Progress Reviews The contractor shall request a government review of deliverables at approximately 25% and 50% completion stages. The government will have five (5) business days for providing feedback, or may request a meeting to discuss the progress. Any recommended changes or updates shall be integrated for the next progress review. If the government does not respond within 5 days after receipt of the draft deliverable, then the progress is considered acceptable.

Final Delivery The government will have ten (10) business days after receipt of a deliverable to review and make comments. The Contractor will have five (5) business days to make updates (final deliverables) based on Government comments. Upon receipt of the final deliverables, the Government will have five (5) business days for final review prior to acceptance, or provide documented reasons for non-acceptance. If either the Government or the contractor needs an extension to the review periods specified in this section, extension shall be agreed to on an as-needed basis. Should the Government fail to complete the review within the review period; the deliverable will become acceptable by default.

Deliverable/Delivery Schedule The deliverables are required to be developed, maintained, and updated by the Contractor. The Government shall be involved in the review and approval process of these documents.

5. Section 508 - Accessibility of Electronic and Information Technology

(a) This statement of work is subject to Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d) as amended by the workforce Investment Act of 1998 (P.L. 105-220). Specifically, subsection 508(a)(1) requires that when the Federal Government procures Electronic and Information Technology (EIT), the EIT must allow Federal employees and individuals of the public with disabilities comparable access to and use of information and data that is provided to Federal employees and individuals of the public without disabilities.

(b) The EIT accessibility standards at 36 CFR Part 1194 were developed by the Architectural and Transportation Barriers Compliance Board ("Access Board") and apply to contracts and task/delivery orders awarded under indefinite quantity contracts on or after June 25, 2001.

(c) Each Electronic and Information Technology (EIT) product or service furnished under this contract shall comply with the Electronic and Information Technology Accessibility Standards (36 CFR 1194), as specified in the contract, as a minimum. If the Contracting Officer determines any furnished product or service is not in compliance with the contract, the Contracting Officer will promptly inform the Contractor in writing. The Contractor shall, without charge to the Government, repair or replace the non-compliant products or services within the period of time to be specified by the Government in writing. If such repair or replacement is not completed within the time specified, the Government shall have the following recourses:

1. Cancellation of the contract, delivery, task order, purchase or line item without termination liabilities; or

2. In the case of custom Electronic and Information Technology (EIT) being developed by a contractor for the Government, the Government shall have the right to have any necessary changes made or repairs performed by itself or by another firm for the noncompliant EIT, with the contractor liable for reimbursement to the Government for any expenses incurred thereby.

(d) The contractor must ensure that all EIT products that are less than fully compliant with the accessibility standards are provided pursuant to extensive market research and are the most current compliant products or services available to satisfy the contract requirements.

(e) For every EIT product or service accepted under this contact by the Government that does not comply with 36 CFR 1194, the contractor shall, at the discretion of the Government, make every effort to replace or upgrade it with a compliant equivalent product or service, if commercially available and cost neutral, on either a contract-specified refresh cycle for the product or service, or on a contract effective option/renewal date; whichever shall occur first.

Section 508 Compliance for Communications The vendor shall comply with the standards, policies, and procedures below. In the event of conflicts between the referenced documents and this SOW, the SOW shall take precedence.

Rehabilitation Act, Section 508 Accessibility Standards

1. 29 U.S.C. 794d (Rehabilitation Act as amended)

2. 36 CFR 1194 (508 Standards)

3. www.access-board.gov/sec508/508standards.htm (508 standards)

4. FAR 39.2 (Section 508)

5. USDA Standards, policies and procedures (Section 508) In addition, all contract deliverables are subject to these 508 standards as applicable.

Regardless of format, all Web content or communications materials produced, including text, audio, or video - must conform to applicable Section 508 standards to allow federal employees and members of the public with disabilities to access information that is comparable to information provided to persons without disabilities. All contractors (including subcontractors) or consultants responsible for preparing or posting content must comply with applicable Section 508 accessibility standards, and where applicable, those set forth in the referenced policy or standards documents above. Remediation of any materials that do not comply with the applicable provisions of 36 CFR Part 1194 as set forth in the SOW, PWS, or TO, shall be the responsibility of the contractor or consultant.

The following Section 508 provisions apply to the content or communications material identified in this SOW, PWS, or TO:

36 CFR Part 1194.21 a - l 36 CFR Part 1194.22 a - p 36 CFR Part 1194.31 a - f 36 CFR Part 1194.41 a – c The contractor shall provide a completed Section 508 Product Assessment Template and the contractor shall state exactly how proposed EIT deliverable(s) meet or does not meet the applicable standards.

The following Section 508 provisions apply for software development material identified in this SOW, PWS, or TO:

For software development, software applications, and operating systems the Contractor/Developer/Vendor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

For web-based applications (intranet, internet information and applications, 16 rules), the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.22 (a – p) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

For Telecommunication products the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.23 (a – k) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

For video and multimedia applications (including training), the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.24 (a – e) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

For self-contained, closed products, the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.25 (a – j) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

For Desktop and portable computers, the Contractor shall comply with the standards, policies, and procedures below:

Rehabilitation Act, Section 508, Accessibility Standards

(1) 29 U.S.C. 794d (Rehabilitation Act as amended)

(2) 36 CFR 1194 (508 Standards) 36 CFR Part 1194.26(a – d) 36 CFR Part 1194.31 (a – f) 36 CFR Part 1194.41 (a – c)

(3) www.access-board.gov/sec508/508standards.htm (508 Standards)

(4) FAR 39.2 (Section 508)

(5) USDA Standards, policies and procedures (Section 508)

All Electronic Information Technology that is subject to the 36 CFR 1194 standards will have a Section 508 acceptance test and Section 508 will be validated upon acceptance.

All maintenance for Electronic Information Technology that requires upgrades, modifications, installations and purchases will adhere to the Section 508 Standards and 36 CFR 1194.