AG-0116-S-13-0012_SE_Alaska_Janitorial_Services_Solicitation.docx

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COVER LETTER

Quotes Due: 03/22/2013 Time: 1:00 PM (Alaskan)

Solicitation No: AG-0116-S-13-0012

Project Name: Janitorial Services for Southeast Alaska Tongass National Forest

QUICK INDEX

Section Item Description

Part I – The Schedule

Part II – Contract Clauses

I. Contract Clauses

Part III – List of Documents, and Attachments

J. List of Attachments

Part IV – Representations and Instructions

QUOTE REMINDERS:

Submit printed copy of quote to the address listed on the enclosed SF 18.

Before submitting your quote, please review the following:

· Do you understand the requirement, schedule and the contractor furnished property requirements?

• Have you rechecked your quote figures?

• Have you completed the Schedule of Items?

• Have you completed and signed the SF 18, Request For Quotations (RFQ)?

• Have you acknowledged all amendments?

• Potential contractors must be registered in the System for Award Management (SAM) (see Internet site: http://www.sam.gov/).

· If you had an active record in CCR (Central Contractor Registration), you should have an active record in SAM. You do not need to do anything in SAM, unless a change in your business circumstances requires updates to your Entity record(s).

HOLIDAYS OBSERVED BY THE US GOVERNMENT:

New Year’s Day, January 1* Birthday of Martin Luther King, Jr., third Monday in January Washington’s Birthday, third Monday in February Memorial Day, last Monday in May Independence Day, July 4* Labor Day, first Monday in September Columbus Day, second Monday in October Veteran’s Day, November 11* Thanksgiving Day, Fourth Thursday in November Christmas Day, December 25* *(First Monday after holiday if holiday falls on Sunday or Friday before if holiday falls on Saturday.)

REQUEST FOR QUOTATION

PAGE OF PAGES

AND/OR DMS REG. 1

1:00 PM (Alaska) March 22, 2013 submission of this quotation or to contract for supplies or services. Supplies are of domestic origin unless otherwise indicated by quoter. Any representations and/or certifications attached to this Request for Quotations must be completed by the quoter.

11. SCHEDULE (Include applicable Federal, State and local taxes)

Janitorial Services for Southeast Alaska, Tongass National Forest

Prospective contractors are encouraged to visit the sites during business hours.

Please inform the front desk that you are a prospective janitorial service contractor.

12. DISCOUNT FOR PROMPT PAYMENT

c. COUNTY

AREA CODE

NSN 7540-01-152-8084

Previous edition not usable

Prescribed by GSA-FAR (48 CFR) 53.215-1(a)

PART I—THE SCHEDULE

SECTION B--SUPPLIES OR SERVICES AND PRICES/COSTS

ANNEX A

SECTION B SCHEDULE OF ITEMS

BASE YEAR (SUMMER)

(May 1, 2013 – September 30, 2013)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

TIN#

DUNS#:

SECTION B SCHEDULE OF ITEMS

BASE YEAR (WINTER)

(October 1, 2013 – April 30, 2014)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

SEVEN DAYS A WEEK

Once a week on Weekend

Once a month

One per year in August

TIN#

DUNS#:

SECTION B SCHEDULE OF ITEMS continued

OPTION YEAR 1 (SUMMER)

(May 1, 2014 –September 30, 2014)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

SEVEN DAYS A WEEK

Once a week on Weekend

Once a month

Once per year in August

TIN#

DUNS#:

OPTION YEAR 1 (WINTER)

(October 1, 2014 – April 30, 2015)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

THREE DAYS A WEEK

Once a week on Weekend

Once a month

Once per year in February

TIN#

DUNS#:

OPTION YEAR 2 (SUMMER)

(May 1, 2015 – September 30, 2015)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

THREE DAYS A WEEK

Once a week on Weekend

Once a month

Once per year in February

TIN#

DUNS#:

OPTION YEAR 2 (SUMMER)

(October 1, 2015 – April 30, 2016)

Janitorial Services for SE Alaska Discovery Center

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

SEVEN DAYS A WEEK

Once a week on Weekend

Once a month

Once per year in August

TIN#

DUNS#:

ANNEX B

Janitorial Services for Ketchikan Misty Fiord Ranger District

ITEM

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013– March 31, 2014)

Provide Janitorial Services for Ketchikan Ranger District Administrative Building

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Ketchikan Ranger District Administrative Building

(April 1, 2015 – March 31, 2016)

Provide Janitorial Services for Ketchikan Ranger District Administrative Building

TIN#

DUNS#:

ANNEX C

Janitorial Services for Craig Ranger District Administrative Office

ITEM

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013– March 31, 2014)

Provide Janitorial Services for Craig Ranger District Administration Office and 8-Plex Offices

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Craig Ranger District Administration Office and 8-Plex Offices

(April 1, 2015 – March 31, 2016)

Provide Janitorial Services for Craig Ranger District Administration Office and 8-Plex Offices

TIN#

DUNS#:

ANNEX D

Janitorial Services for Wrangell Ranger District

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013– March 31, 2014)

Provide Janitorial Services for Wrangell Ranger District Administration Office and Crew Quarters

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Wrangell Ranger District Administration Office and Crew Quarters

(April 1, 2015 – March 31, 2016)

Provide Janitorial Services for Wrangell Ranger District Administration Office and Crew Quarters

TIN#

DUNS#:

ANNEX E

Janitorial Services for Thorne Bay Ranger District Administrative Offices

ITEM

NO.

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013– March 31, 2014)

Provide Janitorial Services for Thorne Bay Ranger District Administration Office and Warehouse Offices

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Thorne Bay Ranger District Administration Office and Warehouse Offices

(April 1, 2015 – March 31, 2016)

Provide Janitorial Services for Thorne Bay Ranger District Administration Office and Warehouse Offices

TIN#

DUNS#:

ANNEX F

Janitorial Services for Yakutat Ranger District Administration Building

ITEM

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013 – March 31, 2014)

Provide Janitorial Services for Yakutat Ranger District Administration Building

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Yakutat Ranger District Administration Building

(April 1 2015 – March 31, 2016)

Provide Janitorial Services for Yakutat Ranger District Administration Building

TIN#

DUNS#:

ANNEX G

Hoonah Ranger District Administrative Offices

ITEM

DESCRIPTION

QTY

UNIT

UNIT

PRICE

TOTAL

AMOUNT

(April 1, 2013– March 31, 2014)

Provide Janitorial Services for Hoonah Ranger District Administration Offices and Bunkhouse

(April 1, 2014 – March 31, 2015)

Provide Janitorial Services for Hoonah Ranger District Administration Offices and Bunkhouse

(April 1, 2015 – March 31, 2016)

Provide Janitorial Services for Hoonah Ranger District Administration Offices and Bunkhouse

TOTAL__________

TIN#

DUNS#:

C--DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

ANNEX A

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

Southeast Alaska Discovery Center Ketchikan, Alaska

1.1 GENERAL. This is a performance-based work statement. All aspects of this acquisition are related to the purpose of the work to be performed - not to dictate how the work is to be accomplished. It is designed to ensure the contractor be given the freedom to determine how to meet the Government's performance objectives, and ensure appropriate quality achievement levels are met. Payments can only be made for results that meet performance levels described herein. Expected outcomes are listed in the Performance Summary in Appendix B.

1.2 DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, materials and labor necessary to ensure that custodial services are performed at the SE Alaska Discovery Center in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance as stated in in the Performance Work Statement.

1.3 ESTIMATED LEVEL OF WORK. The contractor should develop their own proposal and schedule based upon this performance work statement to meet the standards of performance required in this performance work statement.

1.4 CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement. The estimated level of effort is established in Appendix C, Estimated Workload Factors.

1.5 MAINTAIN FLOORS. All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

1.6 REMOVE TRASH. All trash containers shall be emptied and returned to their initial location. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be collected and delivered to the dumpster at the ranger district office. Collected trash will be stored in the assigned custodial storage areas until the contractor transports the trash to an authorized disposal site.

1.7 INTERIOR GLASS/MIRRORS. All interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. shall be clean. There shall be no remains of film, dirt, smudges, water, or other foreign matter.

1.8 DRINKING FOUNTAINS. Shall be clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.9 STAIRWAYS. All floor surfaces shall be cleaned. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean and uniform appearance.

1.10 CARPETS. Carpeted areas shall be vacuumed. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs are included to receive this service.

1.11 CLEAN CARPETS. Spot clean or shampoo dirty carpets. Spots must be removed immediately.

1.12 VACUUM AND CLEAN FLOOR MATS. Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.13 SPOT CLEANING. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.14 GENERAL DUSTING. All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

1.15 CLEAN AND DISINFECT. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces, hand dryer, and waste water bin, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.16 DESCALE SHOWERS, TOILET BOWLS AND URINALS. Descaling shall be performed at least monthly or as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.17 SWEEP AND MOP FLOOR. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc. Floors shall have a uniform appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film or standing water. Moveable items shall be tilted or moved to sweep and damp mop underneath. Floors shall be stripped, scrubbed, waxed, etc., and as necessary to maintain sanitary conditions and a clean, uniform appearance.

1.18 STOCK RESTROOM SUPPLIES. Contractor shall ensure restrooms are stocked sufficiently so that supplies do not run out. Supplies shall be stored in designated areas. No overstocking shall be allowed. If supplies run out prior to the next service date, contractor shall refill within 24 hours.

1.19 STRIP, SCRUB, SEAL, AND WAX FLOORS. Strip, scrub, seal, and wax floors as necessary to maintain a uniform glossy appearance. A non-skid wax is required. A uniform glossy appearance is free of scuff marks, heel marks, wax build-up, and other stains and discoloration. *Floors will be waxed at least once annually.

1.20 CLEAN INTERIOR WINDOWS. Clean glass surfaces. After surfaces have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

1.21 CLEAN EXTERIOR WINDOWS. Windows are the glass surfaces that are an integral part of the outer wall of the building. Window screens shall be removed, cleaned, and replaced as needed. After window has been cleaned, exterior frames, casings, sills, and glass shall be free of all traces of film, dirt, smudges, water and other foreign matter.

1.22 CLEAN/SHAMPOO CARPETS. All carpets shall be cleaned in accordance with standard commercial practices in a not-to-interfere with visitors approach. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the carpeted area will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. Chairs, trash receptacles, and other items shall be moved to clean carpets underneath, and returned to their original location. *Carpets will be shampooed at least once annually.

2. EMERGENCY OR SPECIAL EVENT CLEANING SERVICES. Upon notification, the contractor shall perform additional emergency or special event cleaning required in any building, area, or room covered under this contract. The contracting officer shall order cleaning services through issuance of a task order for the required work task(s). Contractor shall begin emergency work, as determined by the Contracting Officer Representative (COR), within one hour of notification. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known, but no less than 24 hours prior to the event. A completion schedule shall be determined for each task order.

3. PAYMENT. Upon inspection and acceptance of monthly services, payments will be made monthly in arrears. Additional services performed outside the monthly schedule shall be invoiced separately on a per job basis.

A monthly $100.00 incentive payment will be paid if no more than (3) deficiencies are identified and corrected within the allowed number of days as prescribed in the Quality Assurance Plan. The COR will determine if the deficiency standards have been met if a monthly incentive should be paid.

4. QUALITY ASSURANCE PLAN DEFICIENCY PAYMENT REDUCTION PLAN

(a) Quality compliance surveillance for all services will be assessed by periodic inspection that may be initiated by customer complaints.

(b) Appendix A identifies the number of days the contractor has to correct a deficiency before the Government will initiate reduction in the monthly payment.

(c) The contractor will be notified verbally and written notification of the deficiency. Once notified, the contractor will meet with the COR on-site to obtain a complete understanding of the deficiency. The notification period begins with the verbal notification.

(d) If the contractor fails to correct the identified deficiency in the allowed number of days, the monthly payment will be reduced by the corresponding percentage. The monthly payment will be reduced and accumulated daily by the corresponding percentage for each additional day the deficiency remains uncorrected.

(e) The contractor must notify the COR if extenuating circumstances require additional time to correct. The COR will determine whether or not an extension to correct is warranted.

APPENDIX A

PERFORMANCE PAYMENT REDUCTION PLAN

5. PERFORMANCE REQUIREMENTS SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance standards briefly describe the minimum acceptable levels of service required for each requirement. These thresholds are critical to meeting the performance standard.

APPENDIX B

PERFORMANCE SUMMARY STANDARD

Basic Cleaning Services.

Basic Restroom Services.

Periodic Cleaning Services.

6. CONTRACTOR FURNISHED PROPERTY

6.1 The Contractor shall supply all labor and supervision as well as supplies and equipment necessary to satisfactorily meet or exceed the performance standards of this contract.

If hazardous materials will be used in the performance of this contract as defined in FAR Subpart 23.301, the Contractor shall provide a Material Safety Data Sheet to the designated Contracting Officer Representative (COR) prior to beginning contract work. The Contractor shall not use any chemical that may harm, cause damage to Government property, or endanger the health and safety of any person in the building. Contractor will be responsible for damage as a result of the misuse of chemicals.

6.2 Contractor will use recovered materials and bio based products to the maximum extent practicable.

6.3 Bio-based Products to be provided by the Contractor for cleaning and disinfecting:

The following is a list of products USDA Forest Service requires for custodial purposes. Each product submitted must be identified with one of these categories. It is desirable that vendors be able to supply the greatest number of bio-based products listed meeting the health and environmental specifications. Labeling should be printed on all containers.

· All-purpose cleaner Degreaser/cleaner

· Heavy duty cleaner Deodorizer

· Carpet shampoo Floor finish

· Gum Remover Floor finish restorer

· Disinfectant sanitizer Floor sealer

· Extraction fluid Furniture polish

· Floor stripper Glass cleaner

· Neutral cleaner (liquid) Spot and stain remover

· Lime and scale remover (tub and tile cleaner)

· Bathroom cleaner Stainless steel polish

· Brass polish/cleaner Toilet bowl cleaner

· Chrome polish/cleaner Cream cleaner

a. Provide adequate advance notice when using products that may produce noxious fumes, or when performing work that would impact daily operations.

7. GOVERNMENT FURNISHED PROPERTY.

7.1 STORAGE ROOMS. The contractor will coordinate the storage of supplies with the COR.

8. GENERAL INFORMATION.

8.1 QUALITY CONTROL. The contractor shall develop and maintain a quality program to ensure custodial services are performed in accordance with commonly accepted commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. As a minimum the contractor shall develop quality control procedures addressing all areas identified.

8.2 QUALITY ASSURANCE. The government will periodically evaluate the contractor’s performance in accordance with the Quality Assurance Surveillance Plan.

8.3 CLEANING SCHEDULING

a. The cleaning schedule for the summer and winter services will meet the minimum required occurrences in the Schedule of Items and the Quality Assurance and Surveillance Plan as indicated in the solicitation.

b. The visitor center has two distinct seasons that require different cleaning frequencies. Summer operations are from approximately May 1 through September 30. Cleaning services in the summer will be required at least once a day. During the summer period, the visitor center averages 200 visitors per day.

c. The Government may schedule events after normal business hours or on weekends. In such cases, the COR will notify the Contractor within 48 hours of the event. Services require performance outside of normal business hours.

d. Semi-annual and annual services shall be scheduled and approved prior to beginning the cleaning service by the COR. The Contractor shall notify the COR at least three (3) working days prior to beginning these scheduled services and within five (5) working day notice for carpet shampooing. Once these cleaning services have begun, they shall be carried through to completion weather permitting. Should the services require more than one day of work, the Contractor shall document the extent and location of the work for each day.

8.4 HOURS OF OPERATION.

Summer Hours of Operation: May-September 8:00 a.m.-3:00 p.m. Monday, Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday Closed on Federal Holidays – (Employees in the facility 7:30 a.m.-4:00 p.m.)

Winter hours of Operation: October-April 10:00-4:00 p.m. Friday and Saturday 6:00 p.m.-8:30 p.m. Friday Closed on Federal Holidays (Employees in the facility from 8:00 a.m.-4:30 p.m. Monday-Saturday)

8.5 SECURITY REQUIREMENTS.

The Contractor shall protect Government property, building, equipment, materials, records, and data against unauthorized access, loss, or damage.

a. The Contractor shall ensure that all keys issued by the Government are kept secure and not used by unauthorized persons. Government-issued keys shall not be duplicated. The Contractor shall reimburse the Government for replacement of locks or re-keying as a result of Contractor loss or negligence.

b. Only the Contractor’s employees are allowed in the building or on the job site. The Contractor is prohibited from opening locked areas to allow entrance of persons other than the Contractor’s employees.

c. The Contractor shall not disturb papers on desks, equipment or bulletin boards. The Contractor shall not use Government telephones except for emergency use.

d. The Contractor shall ensure that all windows are closed, doors locked, lights turned off after completing work for the day.

e. The Contractor, upon entering the facility shall determine if there are any employees still inside the building and if so will notify them of their presence. This will be done before starting services and after services are completed to ensure the last person departing the facility is identified to ensure building security is not compromised.

8.6 SAFETY

(a) Contractors are subject to all applicable State and Federal OSHA rules and regulations. All equipment furnished by the contractor necessary to accomplish work under this contract must meet all applicable OSHA standards. Contractor shall not use any unsafe equipment or any equipment in need of repair.

(b) All electrical equipment used by the Contractor shall be UL approved. This equipment must operate using existing building circuits. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment or combinations of equipment which require power exceeding the capacity of existing building circuits.

(c) Personal Protective Equipment

(1) The contractor will train in the safe operation and use of equipment to all workers using such equipment.

Personal protective equipment, including personal protective equipment for eyes, face, head, and extremities shall be provided, used, and maintained in a sanitary and reliable condition wherever it is necessary by reason of hazards or processes encountered in a manner capable of causing injury or impairment in the function of any part of the body.

(2) Defective or damaged personal protective equipment shall not be used.

APPENDIX C

ESTIMATED WORKLOAD DATA

Summer Daily Minimum Frequency Standards -

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

Summer Monthly Minimum Frequency Standards -

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

Winter Daily Minimum Frequency Standards -

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

One day a week. *Closed holidays.

Winter Monthly Minimum Frequency Standards -

BASIC SERVICES

(These frequencies are minimums--the contractor may perform more frequently, at no additional cost to government, if required to maintain level of service.)

APPENDIX D

QUALITY ASSURANCE AND SURVEILLANCE PLAN

DAILY SERVICES (Three times per week)

Method Performance Threshold

The contractor will have chairs, trash receptacles, and easily moveable items tilted or moved to sweep/vacuum underneath and return them to their original position when work is complete. The contractor will not return any item to its original position while the floor is wet which will cause rust marks or any other stains on floor surfaces.

Doorways and entryways All glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and are not cloudy.

Door handles and metal surfaces of doors are clean and free of dirt, grease and grime.

DAILY SERVICES (continued)

Required Services

Smoking Receptacles Smoking receptacles are emptied of ashes, butts, trash, and debris. Receptacles are wiped clean.

Required Services

WEEKLY SERVICES

Dusting

Reachable horizontal and vertical surfaces free of cobwebs, dust, dust streaks, and marks left by dusting equipment.

Corners and crevices of dusting areas are free of dust and debris.

Vacuuming/sweeping of carpeted and non-carpeted floors

Walkways, steps, floors, corners, and areas under furniture are clean and free of dust, trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings.

MONTHLY SERVICES

SEMI-ANNUAL SERVICES

ANNEX B

PERFORMANCE WORK STATEMENT

FOR

CUSTODIAL SERVICES

Ketchikan Ranger District/Misty Fiords National Monument Administration Building Ketchikan, Alaska

1.1 GENERAL. This is a performance-based work statement. All aspects of this acquisition are related to the purpose of the work to be performed - not to dictate how the work is to be accomplished. It is designed to ensure the contractor be given the freedom to determine how to meet the Government's performance objectives, and ensure appropriate quality achievement levels are met. Payments can only be made for results that meet performance levels described herein. Expected outcomes are listed in the Performance Requirement Summary in Appendix B.

1.2 DESCRIPTION OF SERVICES. The contractor shall provide all management, tools, equipment, materials and labor necessary to ensure that custodial services are performed at Ketchikan-Misty Ranger District Administration Building in a manner that will maintain a satisfactory facility condition and present a clean, neat and professional appearance as stated in in the Performance Work Statement. Janitorial services will be provided for interior and exterior cleaning as specified herein. *Note: This does NOT include the bunkhouse and warehouse.

1.3 ESTIMATED LEVEL OF WORK. The contractor should develop their own proposal and schedule based upon this performance work statement to meet the standards of performance required in this performance work statement.

1.4 CLEANING SERVICES. The contractor shall accomplish all cleaning tasks to meet the requirements of this Performance Work Statement. The estimated level of effort is established in Appendix C, Estimated Workload Factors.

1.5 MAINTAIN FLOORS. All floors, except carpeted areas, shall be swept, dust mopped, damp mopped, wet mopped, dry buffed, and spray buffed, as needed, to ensure they have a uniform, glossy appearance and free from dirt, debris, dust, scuff marks, heel marks, other stains and discoloration, and other foreign matter. Baseboards, corners, and wall/floor edges shall also be clean. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items. All moved items shall be returned to their original and proper position.

1.6 REMOVE TRASH. All trash containers shall be emptied and returned to their initial location. Boxes, cans, paper placed near a trash receptacle and marked “TRASH” shall be removed. Any obviously soiled or torn plastic trash receptacle liners shall be replaced. The trash shall be deposited in the nearest outside trash collection container. Trash receptacles shall be left clean, free of foreign matter, and free of odors. Trash shall be collected and delivered to the dumpster at the ranger district office. Collected trash will be stored in the assigned custodial storage areas until the contractor transports the trash to an authorized disposal site.

1.7 INTERIOR GLASS/MIRRORS. All interior glass, including glass in doors, partitions, walls, display cases, directory boards, etc. shall be clean. There shall be no remains of film, dirt, smudges, water, or other foreign matter.

1.8 DRINKING FOUNTAINS. Shall be clean and disinfect all porcelain and polished metal surfaces, including the orifices and drain, as well as exterior surfaces of fountain. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil.

1.9 STAIRWAYS. All floor surfaces shall be cleaned. Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls to provide or maintain a clean and uniform appearance.

1.10 CARPETS. Carpeted areas shall be vacuumed. After vacuuming, the carpeted area shall be free of all visible dirt, debris, litter and other foreign matter. Any spots shall be removed by carpet manufacturer’s approved methods as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the COR. Area and throw rugs are included to receive this service.

1.11 CLEAN CARPETS. Spot clean or shampoo dirty carpets. Spots must be removed immediately.

1.12 VACUUM AND CLEAN FLOOR MATS. Vacuum and clean interior and exterior floor mats. After vacuuming or cleaning, mats shall be free of all visible lint, litter, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location.

1.13 SPOT CLEANING. Perform spot cleaning on a continual basis. Spot cleaning includes, but is not limited to removing, or cleaning smudges, fingerprints, marks, streaks, spills, etc., from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push bars, kick plates, light switches, temperature controls, and fixtures. After spot cleaning, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of soil.

1.14 GENERAL DUSTING. All horizontal surfaces must be dusted or cleaned to eliminate dust collection.

1.15 CLEAN AND DISINFECT. Completely clean and disinfect all surfaces of sinks, toilet bowls, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, saunas, partitions, dispensers, doors, walls, and other such surfaces, hand dryer, and waste water bin, using a germicidal detergent. After cleaning, receptacles will be free of deposits, dirt, streaks, and odors. Disinfect all surfaces of partitions, stalls, stall doors, entry doors, (including handles, kick plates, ventilation grates, metal guards, etc.), and wall areas adjacent to wall mounted lavatories, urinals, and toilets.

1.16 DESCALE SHOWERS, TOILET BOWLS AND URINALS. Descaling shall be performed at least monthly or as often as needed to keep areas free of scale, soap films, and other deposits. After descaling, surfaces shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

1.17 SWEEP AND MOP FLOOR. After sweeping and mopping, the entire floor surface, including grout, shall be free from litter, dirt, dust and debris. Grout on wall and floor tiles shall be free of dirt, scum, mildew, residue, etc.