AG-0116-S-12-0020_qasp.doc
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- Attached to
- Thorn Bay Ranger District Janitorial
- Solicitation number
- AG-0116-S-12-0020
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Thorne Bay Ranger District Janitorial Services
AG-0116-S-12-0020
Quality Assurance and Surveillance Plan
B.10.1 Weekly Service Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.1.1
Nos. 1-3
Floor and carpet vacuum/sweeping, wet mop, and spot cleaning.
High Traffic floor surfaces, including cracks, corners and crevices are free of dust, dirt, spill residue and other debris. Non-carpeted floors are not sticky. Obvious dust, dirt and debris are spot-cleaned-up from lower traffic areas.
Floor mats and area rugs are free of all visible lint, dust, soil, litter and other foreign matter. No Soil and moisture are underneath mats. Mats are in their original location.
All highly visible walls, fixtures and furniture are free of, spillage, spots, smears and stains. Spot cleaned areas blend in with the surrounding area.
| All Wednesday services will be subject to visual checks by the COR. |
| All required services are performed standard and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. |
B.9.1.1
Nos. 4
Doors
All door surfaces and glass in doors and doorways are clean and free of smudges, streaks, watermarks, spots, and glass is not cloudy. Door handles and metal surfaces of doors are clean and free of dirt, grease, and are not sticky.
B.9.1.1
No. 5
Water-fountains The stainless steel surfaces are clean and bright, and free of dust, spots, stains, and streaks. Nozzles are clean and free of encrustation.
B.9.1.1
No. 6
Reception countertops Formica and glass countertops are clean, polished and free of dirt, grease, smudges, sticky spots and streaks.
B.9.1.1
No. 7
Smoking
Receptacles Smoking receptacles are free of ashes, butts, trash, and debris. Receptacles are clean.
B.9.1.1
No. 8
Solid Waste All solid waste generated in the building is collected in trash bags, secured and removed to the outdoor dumpster. Trashcan liners are replaced and not torn, worn, or contain residue or odors after emptying. Trashcan surfaces are clean of dirt, debris, spills and odors. Debris and trash deposited adjacent to trashcans and items marked “trash” have been removed.
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.1.2
No. 1
Restroom supplies
| Restroom supplies such as toilet paper, seat covers and liquid soap are stocked by the beginning of the next (Thursday) business day. |
| All Wednesday services will be subject to visual checks by the COR. |
| All required services are performed and no more than five (5) customer complaints are received and substantiated by the COR per calendar month. |
B.9.1.2
No. 2
Restroom cleaning All surfaces, including floors, partitions, walls, fixtures, doors, are clean and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust, spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance. Corners, crevices and seams are clean and free of dirt or debris. Restrooms have an overall pleasant odor.
B.9.1.2
No. 3
Restroom trash receptacles Waste paper receptacles and sanitary napkin receptacles are emptied, clean, disinfected, and deodorized. Trashcan liners are replaced with new ones. Trashcans have a pleasant odor.
B.10.2 Weekend Services Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.2.1
No. 1
Dusting
Reachable horizontal and vertical surfaces including but not limited to furniture, Venetian blinds, moldings, ledges, signs, wall hangings, photographs, fire alarm boxes, and reception area exhibits are free of cobwebs, dust, dust streaks, and marks left by dusting equipment.
Corners and crevices of dusting areas are free of dust and debris.
| All weekend services will be subject to visual inspection by the COR. |
| All required services are performed and no more than two (2) customer complaints concerning the weekly services are received and substantiated by the COR per calendar month |
B.9.2.1
Thorough vacuuming of all areas of carpeted and non-carpeted floors
Floors, corners, and areas under furniture are clean and free of trash, dirt and debris. Furniture, baseboards, and other surfaces are free of equipment markings.
B.9.2.1
Wet mop tile in mudroom.
Tile floors and baseboards are clean and free of dust, dirt, smudges, stains, debris and mopping residue. Floor is dry prior to re-positioning of mats.
B.9.2.1
No. 4
Telephones Telephone receivers are clean and free of dirt, grease, smudges
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.2.2
No. 1
Restroom supplies
| Restroom supplies such as toilet paper, seat covers and liquid soap are fully stocked . |
| All weekend services will be subject to visual checks by the COR. |
| All required services are performed and no more than two (2) customer complaints are received and substantiated by the COR per calendar month. |
B.9.2.2
Restroom cleaning All surfaces, including floors, partitions, walls, fixtures, doors, are cleaned and disinfected. All porcelain fixtures and metal surfaces are clean and bright. There are no dust spots, stains, rust, mold, scale, encrustation or excess moisture. Glass surfaces are bright and clean without smudges, streaks or have a cloudy appearance. Corners, crevices and seams are clean and free of dirt or debris. Restrooms have an overall pleasant odor.
B.9.2.2
Restroom trash receptacles Empty, clean, disinfect, and deodorize all waste paper receptacles and sanitary napkin receptacles. Trash can liners replaced with new ones. Trashcans have a pleasant odor.
B.10.3 Monthly Services Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.3.1
No. 1
Damp wipe window sills
| All dirt, spots, streaks, and smudges are removed and the surfaces dry to the touch. |
| All monthly services are subject to visual inspection by the COR. |
| All required services are performed and no more than two (2) customer complaints concerning the monthly services are received per month. |
B.9.3.1
No. 2
Clean and polish uncarpeted floor in fire office.
Dirt, smudges, heel marks, grime, stains, spills, and sticky areas are removed. Floor is clean, dry and has a uniform luster. Walls, baseboards, and other surfaces are free of splash marks and markings from equipment. Corners, cracks and crevices are clean. No mop marks, mop residue or mop strings are present.
B.10.4 February, May and August Services Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.4.1
No. 1
Wash windows
| Window glass, all inside and outside on ground floors, are clean and free of dirt, grime, streaks, oxidation buildup, spots, excess moisture and shall not be cloudy. Window sills, sashes, woodwork and other surrounds of interior glass are wiped free of drippings and water marks |
| All Quarterly services are subject to visual inspection by the COR. |
| All required services are performed and no more than two (2) customer complaints concerning the quarterly services are received per job. |
B.9.4.1
No. 2
Damp wipe Venetian blinds Both sides of the blind slats are clean and free of dust and water spots.
B.9.4.1
Nos. 3 & 4
Chairs Chairs are free of dust, dirt and debris. Soiled areas are removed.
B.10.5 March and September Services Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.5
No. 1
Clean Carpeted Floors.
| Carpets are clean and dry (by the beginning of the next normal working day) and rinsed of cleaning agent residue. Carpet edges are clean. Baseboards, furniture and other fixtures adjacent to the carpet are free of watermarks, scars or marks from cleaning equipment. |
| All semi-annual services are subject to visual inspection by the COR. |
| All required services are performed and no more than two (2) customer complaints are received per job. |
B.9.5
No. 2
Clean tops of doors, partitions, etc.
Tops of doors, molding ledges, partitions, window and doorframes, and exit signs are clean and free of durst, dirt, and debris.
B.10.6 April/May Services Quality Assurance and Surveillance Plan
Required
Services
| Performance Standards |
| Monitoring Method |
| Performance |
Threshold
B.9.6.1
No. 1
Wash all window screens
| Window screens are clean and free of dust, cobwebs, grime and debris. Window screens are dry. Windowsills, ledges, sashes and adjacent furnishings are free of moisture and water spots. |
| All annual services are subject to visual inspection by the COR |
| All required services are performed and no more than two (2) customer complaints are received per job. |
B.9.6.2
No. 1 & 2
Tile floors in restrooms and mudroom.
Foreign substances including old finishes are stripped and removed from floor, corners, cracks and crevices. An appropriate level of floor coat finish is applied to insure lasting durability. Floors are clean, bright and present a like new appearance given normal wear and tear. Corners, crevices and cracks are clean. Floors are dry and non-slippery.
| B.9.6.3 No. 3 Second story outside windows |
| Windowpanes are clean and free of dirt, grime, streaks, oxidation buildup, spots, excess moisture and are not cloudy. |
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