PWS_for_AFN_(3_Apr_18).docx
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Performance Work Statement for AFN
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PERFORMANCE WORK STATEMENT (PWS)
CABLE AND SATELLITE TELEVISION SERVICES AREA SUPPORT GROUP - QATAR
Part 1 General Information
1. GENERAL: This is a non-personal services contract to provide CABLE AND SATELLITE TELEVISION SERVICES. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.
1.1 Description of Services/Introduction: Description of Services/Introduction: The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to perform the requirement for Cable and Satellite Television (TV) Services in support of the Area Support Group-Qatar (ASG-QA), as defined in this Performance work Statement, except as specified as Government-Furnished Property and Services.
1.2 Background: Camp As-Sayliyah (CAS) has been serviced with cable and satellite, both on and off post, for the last five years, and provided programming. The cable and satellite program on the installation has played a vital role in providing information and supporting CAS.
1.3 Objectives: Provide Camp As-Sayliyah (CAS) with cable and satellite, both on and off post, providing 24 hour service.
1.4 Scope: The contractor shall operate and maintain a complete standalone satellite network and modulate signals via a fiber-optic cable based (delivery) TV network on Camp As-Sayliyah, Camp As-Sayliyah surrounding sites, and at off post residences. Contractor shall provide and maintain adequate supplies for the installation and maintenance of services for the Government-Furnished Armed Force Radio and Television Service (AFRTS). The contractor shall provide all personnel, equipment, tools, materials, supervision and other items and services necessary to provide cable television wall outlet installation (with the exception of the AFRTS decoder) and service at US Military Camps and facilities in Qatar. This service may be provided as community access television (CATV) or direct-to-home (DTH) satellite television, based on both types of systems, as outlined in this Performance Work Statement (PWS).
1.5 Period of Performance The period of performance shall be for one (1) Base Year of 12 months.
1.6 General Information
1.6.1 Quality Control: The contractor shall develop and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. QCP shall be delivered within 30 days after contract award or with the contractors proposal if it is an evaluation factor, three copies of a comprehensive written QCP shall be submitted to the KO and COR within 5 working days when changes are made thereafter. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system. The Contractor shall submit a monthly Quality Control Report for each functional area identified in the contract. The report shall be submitted to the COR and contracting officer on the last day off the month for review as part of the Contractor's quality control program.
1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.6.3 Recognized Holidays: The contractor shall provide operations and maintenance support 24 hours per day, seven days a week, including holidays for satellite dishes, transmitters, modulators, splitters (if used) cable (VOCAX), fiber optic transmitters (FOT), receivers and all other equipment installed by the contractor and located in the head end in building 116.
| New Year’s Day | Labor Day | ||
| Martin Luther King Jr.’s Birthday | Columbus Day | ||
| President’s Day | Veteran’s Day | ||
| Memorial Day | Thanksgiving Day | ||
| Independence Day | Christmas Day |
1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of 07:30 to 16:30, Sunday thru Thursday including holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce, of one person, as above mentioned hours of operation for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. Adequate workforce is defined as at least one person available to perform the tasks required to maintain system operability. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.
1.6.5 Place of Performance: The work to be performed under this contract will be performed at Camp As Sayliyah, Camp As Sayliyah surrounding sites, and at off post residences
1.6.6 Type of Contract: The government will award a Firm-Fixed Price Contract.
1.6.7 Security Requirements: The contractor will have thirty (30) days after contract award notification to ensure all personnel have badges. The contractor shall coordinate with the COR who will provide information at the time of contract award on how to obtain all gate passes and base access for all contractor personnel throughout the life of the contract. The contractor shall ensure there is sufficient personnel to begin work on the contract start date In Accordance With (IAW) the PWS.
1.6.7.1 The contractor shall abide all physical security requirements imposed by the U.S. Government for each facility or area on location and gate entry procedures for all employees. Physical security requirements are laid out in installation policy memorandums “ASG-QA PMO 001 Access to ASG-QA Installations,” “ASG-QA PMO 002 Other Country National OCN Verification and Escort Policy,” and “ASG-QA PMO 003 Prohibited Activities and Items.” Additionally employees must meet the requirements of NCIC-III and TSDB per the OPSEC/AT requirements sheet.
1.6.7.2 The contractor and all associated sub-contractors employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes. Comment by Amparo.R.Sherrill: Missing requirements of NCIC-III and TSDB per the OPSEC/AT requirements sheet
1.6.7.3 The contractor shall coordinate with the COR/Contracting Officer to obtain any customs and/or clearances for the on base delivery of equipment (satellite dishes, cable, associated head-end equipment, etc.) pertaining to this PWS.
1.6.7.4 Restricted Nationalities: The contractor shall ensure that no individual from the following countries are employed under this contract: Cuba, Iran, Iraq, Libya, North Korea, Syria or Sudan.
1.6.7.5 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.
1.6.7.6 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer. NOTE: All references to keys include key cards.
1.6.7.6.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.
1.6.7.6.2 The Contractor shall prohibit the use of Government issued keys/key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.
1.6.7.7 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.
1.6.8 Special Qualifications: The contractor is responsible for ensuring all employees possess within thirty (30) days and maintain current Information Assurance Technician (IAT) Level I professional certification during the execution of this contract.
1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
1.6.10 Contracting Officer Representative (COR): The (COR) will be appointed by separate letter to monitor all technical aspects of the contract and assist in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, and specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.
1.6.11 Key Personnel: The follow personnel are considered key personnel by the government: The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act on behalf of the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act on behalf of the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 07:30 a.m. to 16:30p.m., Sunday thru Thursday.
1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will be required to obtain and wear badges in the performance of this service.
1.6.13 Contractor Travel: Contractor will be required to travel between Camp As-Sayliyah, Camp-As-Sayliyah surrounding sites, and to off post residences.
1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.
1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.
1.6.16 PHASE IN /PHASE OUT PERIOD: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) days phase in/ phase out periods. During the phase in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.
PART 2
DEFINITIONS & ACRONYMS
2. DEFINITIONS AND ACRONYMS:
2.1 DEFINITIONS:
2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.
2.1.2 CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.
2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.
2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.
2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.
2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.
2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.
2.1.9 QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.
2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.
2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.
2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.
2.1.13 ACRONYMS
| AFRTS | Armed Force Radio and Television Service | |
| ASG-QA | Area Support Group - Qatar | |
| CATV | Community Access Television | |
| CONUS | Continental United States (excludes Alaska and Hawaii) | |
| COR | Contracting Officer Representative | |
| DA | Department of the Army | |
| DTH | Direct-to-Home | |
| DOD | Department of Defense | |
| FAR | Federal Acquisition Regulation | |
| FOT | Fiber Optic Transmitters | |
| IAT | Information Assurance Technician | |
| KO | Contracting Officer | |
| NLT | No Later Than | |
| OCI | Organizational Conflict of Interest | |
| OCONUS | Outside Continental United States (includes Alaska and Hawaii) | |
| ODC | Other Direct Costs | |
| PRS | Performance Requirements Summary | |
| PWS | Performance Work Statement | |
| QA | Quality Assurance | |
| QAP | Quality Assurance Program | |
| QASP | Quality Assurance Surveillance Plan | |
| QC | Quality Control | |
| QCP | Quality Control Program | |
| QCR | Quality Control Report | |
| SMATV | Satellite Master Television | |
| TE | Technical Exhibit |
PART 3
GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES
3. GOVERNMENT FURNISHED ITEMS AND SERVICES:
3.1 Government Furnished Property (GFE)/Equipment (E)/Materials (M): The Government will provide the following GFP/E/M to the contractor strictly for performance under this contract:
3.1.1 Facilities: The Government will provide office space for representative on post in building 116.
3.1.2 Utilities: The Government will provide all utilities in the facility, and will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.
3.1.3 Equipment: The Government will provide SMATV Head-End System in Building 116 on Camp-As-Sayliyah. Armed Forces Radio and Television Services (AFRTS) decoders as needed.
3.1.4 Decoders: The contractor shall perform a joint inspection of all decoders and record accountability by serial number and location. Contractor shall furnish written report to COR.
3.1.5 Already installed independent satellite dish, cabling and termination kit to support AFRTS and a Government-Furnished AFRTS receiver decoder, both on and off post.
PART 4
CONTRACTOR FURNISHED ITEMS AND SERVICES
4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:
4.1 Equipment: The contractor shall provide their own equipment in order to maintain the AFN network at all locations. The equipment required will be in accordance with installation policy “ASG-QA Policy PMO-003, Prohibited Activities and Items.” The contractor shall coordinate with the COR who will provide information at the time of contract award on how to obtain all gate passes and base access for all contractor personnel and equipment throughout the life of the contract.
PART 5
SPECIFIC TASKS
5. Specific Tasks:
5.1 Basic Services. The contractor shall operate and maintain a complete standalone satellite network and modulate signals via a fiber-optic cable based (delivery) TV network on Camp As- Sayliyah, Camp As- Sayliyah surrounding sites, and at off post residences. Contractor shall provide and maintain adequate supplies for the installation and maintenance of services for the Government-Furnished Armed Force Radio and Television Service (AFRTS).
5.2 The contractor shall provide cabling, alignment and installation for on and off post residence. The contractor may add channels at NO COST to the government. The 11 channels on post shall consist of: AFN PRIME PACIFIC, AFN PRIME ATLANTIC, AFN NEWS, THE PENTAGON CHANNEL, AFN SPORTS 2, AFN SPORTS HD, AFN SPECTRUM, AFN MOVIE, AFN FAMILY/AFN PULSE, AFN XTRA and the PROGRAMMING GUID50E.
5.3 Contractor shall maintain already installed independent satellite dish, cabling and termination kit to support AFRTS and a Government-Furnished AFRTS receiver decoder, both on and off post.
5.4 Contractor shall provide modulation and broadcast on CAS for the (CAC), and insertion of the installation’s GIANT VOICE public address system when activated. The contractor shall ensure that normal programming during GIANT VOICE activations is suppressed to allow for the audio broadcast over the CATV network and return to normal programming once the broadcast is completed. As part of regular testing of this function, the contractor shall suppress regular programming on the third (3rd) Wednesday of each month at 10:00 AM local Qatari time. This will be done in conjunction with the GIANT VOICE system testing which is done on the third (3rd) Wednesday of each month at 10:00 AM local Qatari time.
5.5 Contractor shall provide a detailed and seamless transition plan from the current contractor that will result in zero tolerance degradation to the customers, both on and off-post. This transition plan will be approved by the contracting officer prior to acceptance of the contract and be an integral portion of the response by the contractor to ensure no disruption to existing services and/or channels.
5.6 Contractor shall ensure a 25% bench stock of all supplies (satellite dishes, transmitters, modulators, splitters (if used), cable (VCOAX), fiber optic transmitters (FOT), fiber optic cable (FOC), receivers and all other equipment installed by the contractor) on hand to support critical repair actions within the response times.
5.7 Contractor shall ensure all new equipment installed is covered by a commercial one-year warranty. COR shall be provided with a list of new equipment installed within 30 days of installation.
5.8 Contractor shall perform industry standard monthly test on all fiber optic cable and associated termination equipment and all telecommunications equipment. A copy of all tests shall be provided to the Contracting Officer’s Representative (COR) within 24 hours of completion.
5.9 The contractor shall provide the Contracting Officer’s Representative (COR) with a complete inventory listing of all the cable and equipment installed not later than 30 days after test and acceptance of the cable television system. The contractor shall perform 100 percent inventory of existing cable television equipment, to include satellite dishes, fiber optic receivers, fiber optic transmitters, modulators, splitters, amplifiers (9 in use) , and decoders/receivers on hand. This list will be presented to the contracting officer not later than 30 days after contract award. The COR will conduct an inventory of all equipment every six months and those items that are missing will be replaced at the contractor’s expense.
5.10 The contractor shall ensure the use of the existing Government-Furnished satellite or cable based delivery methods. Line-of-Sight (LOS) radio-based delivery methods shall not be used. The contractor shall ensure new requests for on-post customers extend from the existing head-end room to the user.
5.11 On-Post Installations
5.11.1 The contractor shall ensure all new installations shall meet industry performance standards. Installations shall have required signal adjustments ensuring proper amplification and signaling throughout the installation.
5.11.2 CATV Head End On-Post: The contractor shall assume operations and maintenance responsibilities for the existing Government-Furnished Satellite Master Television (SMATV) head-end system. The location will be provided by ASG S6. The contractor shall ensure the head-end properly modulates one satellite feed from the AFTRS (Military) signaling. The contractor shall perform existing FOC tests to ensure the existing systems are capable of providing high definitions (HD) transmissions for the fiber network. Deficiencies in the FOT/FOC transmission tests shall be brought to the attention of the COR and Contracting Officer within twenty-four hours.
5.12 Off-Post Installations: The contractor shall provide, install, and maintain all necessary satellite equipment, including satellite dish, government furnished AFRTS decoders, and all associated cabling in order to provide service to the customer location as provided by the COR.
5.13 Maintenance: The contractor shall provide operations and maintenance support for both on and off-post dwellings between 07:30 a.m. to 16:30p.m., Sunday thru Thursday, including holidays for satellite dishes, transmitters, modulators, splitters (if used), cable (VCOAX), fiber optic transmitters (FOT), receivers and all other equipment installed by the contractor and located in the head-end.
5.14 The contractor shall provide the customer with a date and time for scheduled service via email within 24 hours of the work order request as provided by the COR. New installation will be completed and/or maintenance calls will have services restored to 100% operation within 24 hours of the scheduled service date and time.
5.15 The contractor shall provide a weekly status report of all work order requests to the COR via email.
5.16 The contractor shall notify the COR within an hour regarding disruptions to AFRTS satellite downlinks that last longer than 12 hours.
5.17 The contractor shall be responsible for obtaining replacement parts or repairs during the warranty period of all equipment procured under this PWS. The contractor will register all warranty cards with the manufacturer to ensure warranty coverage. New equipment installed by the contractor will minimally be warranted for a period of 12 months.
5.18 The contractor shall be responsible for the repair of Government-owned facilities (physical structures, roadways and grounds) damaged by the contractor during the performance of this PWS.
5.19 The contractor shall establish a Customer Satisfaction program and measure effectiveness.
5.19.1 The contractor shall receive no more than two (2) written valid complaints monthly relating to contractor/customer service. Valid complaints are defined as those relating to quality of service issues revolving around audio and video quality where either does not present clearly to the user; longer than 24 hours to respond to work requests; longer than 3 days to repair service unless otherwise coordinated.
5.20 Personnel Qualifications:
5.20.1 The contractor shall provide personnel with a minimum of 3 years’ experience in performing engineering, design, installation and maintenance of the cable television system, to include installing associated fiber copper or COAX cable and terminating such fiber, copper or COAX for new services required.
5.20.2 The Contract Manager and designated alternates shall speak English and meet the U.S. Department of State Foreign Affairs Handbook Volume 3 Handbook 2 -Foreign Service National Handbook, Appendix C, Level 3 language qualification requirements. Contractor personnel are required to have a good working knowledge of both written and spoken English. The personnel should be able to read and understand agency regulations, operating instructions, memoranda, and related material concerning the field of work, to prepare correspondence and standardized reports, and to communicate effectively with English speaking government representatives.
5.21 The Contractor shall have thirty (30) days after contract award notification to ensure all personnel have badges. The contractor shall coordinate with the COR who will provide information at the time of contract award on how to obtain all gate passes and base access for all contractor personnel throughout the life of the contract. The contractor shall ensure there is sufficient personnel to begin work on the contract start date In Accordance With (IAW) the PWS.
5.22 CONTRACTOR MANPOWER REPORTING (CMR):
5.22.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract Area Support Group – Qatar via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/, and then click on the “Department of the Army CMRA” or the icon of the DoD organization (UIC: W1EQAA) that is receiving or benefitting from the contract services. If contract period of performance ends prior to September 30, the contractor has 30 day from end date of the contract to complete the CMR requirement.
5.22.2 Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2018. Contractors may direct questions to the help desk by clicking on the “Send an email” which is located under the Help Resources ribbon on the right side of the login page of the applicable Service/Component’s CMR website.
PART 6
APPLICABLE PUBLICATIONS
6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS): N/A
PART 7
ATTACHMENT/TECHNICAL EXHIBIT LISTING
7. Attachment/Technical Exhibit List:
7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary
7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule
TECHNICAL EXHIBIT 1
Performance Requirements Summary
The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.
| Performance Objective (The Service required— usually a shall statement) |
| Standard |
| Performance Threshold |
(This is the maximum error rate. It could possibly be “Zero deviation from standard”)
| Method of Surveillance |
| % Deduction from monthly invoice for not meeting Performance Standards |
Combating Trafficking in Persons FAR 52.222-50 c The Contractor shall Notify its employees of
(a) The United States Government's zero tolerance policy described in paragraph (b) of this clause The actions that will be taken against employees for violations of this policy.
100% Compliance 100% Inspection 5% of total monthly price will be deducted
| AT Level I awareness training https://atlevel1.dtic.mil/at |
| All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within thirty (30) calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within five (5) calendar days after completion of training by all |
| 100% |
Compliance 100% Inspection 5% of total monthly price may be deducted
| Contracting |
| The Contractor shall complete all |
| 100% |
| 100% |
| 5% of total |
Manpower Reporting PWS and CLIN
UIC: W1EQAA
| required information at the following web address: https://cmra.army.mil. The contractor shall provide the estimated total cost (if any) |
| Compliance |
| Inspection |
| monthly price may be deducted |
incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. If contract period of performance ends prior to September 30, the contractor has 30 day from end date of the contract to complete the CMR requirement.
| PWS para. 5.8 |
| The contractor shall perform |
| Contractor |
| 100% |
| 5% of total |
| The contractor shall |
| monthly tests on fiber optic cable |
| shall meet this |
| Inspection |
| monthly price |
| provide |
| and associated termination |
| requirement |
may be
| Fiber Optic Tests |
| equipment and all |
| 95% of the |
deducted
| telecommunications equipment |
| time per |
month
| PWS para 5.13 |
| The contractor shall provide |
| Contractor |
| 100% |
| 5% of total |
| The contractor shall |
| operations and support between |
| shall meet this |
| Inspection |
| monthly price |
| provide Satellite |
| 07:30 a.m. to 16:30p.m., Sunday thru |
| requirement |
may be
| Services |
| Thursday , including holidays for |
| 95% of the |
deducted
| satellite dishes, transmitters, |
| time per month |
modulators, splitters (if used), cable
(VCOAX), fiber optic transmitters
(FOT), receivers and all other equipment installed by the contractor and located in the head-end.
| PWS para 5.19 |
| No more than 2 complaints monthly |
| Contractor |
| Periodic |
| 5% of total |
| Customer Satisfaction |
| relating to contractor/ customer |
| shall meet this |
| Surveillance |
| monthly price |
| Surveys |
| service |
| requirement |
may be
95% of the deducted time per month
TECHNICAL EXHIBIT 2
DELIVERABLES SCHEDULE
| Deliverable |
| Frequency |
| # of Copies |
| Medium/Format |
| Submit To |
| Quality Control Plan 1.6.1 |
| Shall be submitted NLT 30 days after Contract award. |
| One QCP per contract. |
| The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop a QCP in Microsoft Word. |
| COR and Contracting Officer |
| Quality Control Report 1.6.1 |
| Contractor shall meet this requirement once every month, unless the contractor is requested to make an adjustment to the schedule or plan by the COR. |
| One QCR per month, unless requested by the COR to the contractor to adjust QCP. |
| The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. |
| COR and Contracting Officer |
| New Equipment Tracker 5.7 |
| Within 30 days of new equipment Installation. |
| 1 tracker will be maintained and will be updated after each installation of a new equipment. |
| The contractor will use a tracker sheet developed through Microsoft Word. |
| COR |
| Work Order Status Reports 5.15 |
| Contractor shall meet this requirement once a week. Four times per month, unless requested to provide unscheduled status reports by COR. |
| Minimum 1 report per week to equal 4 reports per month. |
| The contractor shall provide the weekly status report of all work order requests to the COR via email. |
| COR |
| Customer Satisfaction Program 5.19 |
| The contractor shall establish a Customer Satisfaction program and measure effectiveness. |
| One report submitted to COR monthly |
| The contractor shall provide the monthly status report of all customer complaints to the COR via email. |
| COR |
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