141205_CINAHL_VL_SOW__-_DRAFT.pdf

DRAFT

STATEMENT OF WORK (SOW)

FOR

CUMULATIVE INDEX TO NURSING AND ALLIED HEALTH LITERATURE

(CINAHL PLUS with Full Text) VIRTUAL LIBRARY SERVICES

1. BACKGROUND

In 2009, the Air Force Medical Service (AFMS) transitioned from hardcopy, journal subscription services to an online reference library of full text books, journals and clinical reference materials.

This requirement is for a vendor to continue to supply the AFMS with online reference library services for Cumulative Index to Nursing and Allied Health Literature (CINAHL PLUS with Full Text) books and journals specific to Air Force nurses and nursing service providers.

2. SCOPE

The primary goal of this requirement is to provide for a user-friendly interface with an online resource database that provides journal content for nurses to research and answer clinical questions. The CINAHL PLUS with Full Text online resource database shall provide retrievable (printable and option to file save) nursing information, drug information, full-text nursing books and journals, patient education information, clinical updates, and content including figures, pictures, index and graphs 24 hours a day, 365 days a year. All information shall be accurate, complete, unbiased, evidence-based, and referenced with current medical literature. This online resource database shall provide unlimited access via the internet to authorized users with a Government issued Common Access Card (CAC) and access to the Air Force Virtual Library using common internet browsers (such as Internet Explorer or Mozilla Firefox). Authorized users are Air Force health providers: nurses, nurse technicians, social workers, psychologists, therapists, and clinical nursing service providers.

3. SPECIFIC REQUIREMENTS

3.1 Content Requirement. The vendor shall:

• Provide the CINAHL PLUS with Full Text content that is reviewed continuously and updated based on current literature.

• Provide full text and PDFs of the journals, as well as tables of contents and abstracts, extensive full-text searching capabilities, links from cited references to the full text of articles, and the ability to download figures and tables to slides. Additional journal features include a citation matcher, retrieving relevant citations, emailing citations and full-text, and saving and printing citations and full-text articles. Images must be searchable.

• Include all accompanying charts, graphs, tables, illustrations, abstracts and tables of content that would occur in the print version of full text journals.

3.2 Access Requirements. The vendor shall:

• Provide online access to CINAHL PLUS with Full Text content linked to full-text journal content including figures, pictures, and graphs; electronic tables of contents, early release articles, and alerts concerning corrected articles.

• Provide authorized users with several ways to access and locate an article included in this subscription. Options include:

• Selecting the current issue to view the current table of contents or past issues to view earlier content.

• Performing a Simple Search to find articles in which the word(s) appears.

• Using Advanced Search to search on specific fields (author, title, keyword, and subject) within articles of all the journals accessible via this subscription.

• Cited search to retrieve articles that have referenced the specific article or author.

• Provide the capability for multiple, simultaneous access via internet/world wide web to the site.

• Provide access to the vendor's web site 24/7 to authorized users via some form of token/key generation. This token/key generation will only be permitted for authorized users that have logged into the AFMS Virtual Library.

• Provide a free mobile app and post instructions for use on the vendor’s website. The Government Technical Point of Contact (POC) will make the app available to authorized users.

3.3 Service Requirement. The vendor shall:

• Provide authorized users with the ability to print, email, and download full-text journal articles, and evidence-based reviews.

• Provide authorized users with the capability to search the database and retrieve full-text journal articles and bibliographic citations using internet browsers, such as Internet Explorer, Mozilla Firefox, or Google Chrome.

• Provide the Government Technical POC with the Uniform Resource Locator (URL) to the vendor’s online database website for accessibility via a link on AFMS’s Knowledge Exchange website (https://kx.afms.mil/) available 24 hours a day, 365 days a year, excluding website maintenance requirements.

• Submit to the Government Technical POC a notice of database unavailability due to system failure or technical issues that has not been pre-coordinated in advance. Submit to the Government Technical POC a notice 30 days prior to any maintenance being performed which may cause any downtime to the database. The notice shall also be posted to the resource library website notifying users of the specific date(s) and time(s) the database will be inoperable. The vendor is expected to ensure that unavailabilities due to these circumstances shall last no more than 24 hours and occur no more than twice a year.

• Add additional authorized users throughout the life of the contract at no additional cost to the Government, as needed. Authorized users will be authenticated through the AFMS Virtual Library via a CAC.

https://kx.afms.mil/

• Provide technical support to authorized users through a link on the reference library’s webpage and also by providing a toll-free telephone number. The vendor must be available to respond via either communication method within 24 hours.

• Provide 24/7 contact customer technical support and provide a technical representative for this contract for assistance with technical problems accessing the site within 15 days of award.

• Provide continuing education credits for nurses.

• Report usage to the Government Technical POC via email by the tenth calendar day of every month. Contents of this email shall include at a minimum:

• Number of Searches

• Number of Topic Reviews Accessed

• Number of Users

4. GOVERNMENT TECHNICAL POINT OF CONTACT

The name and the email address for the Government Technical POC will be provided to the vendor upon contract award. On contract award date, the awarded vendor shall call 210-292- 7204 to obtain name, email address, mailing address, and any other pertinent Government furnished information necessary for the vendor to execute the requirements of this SOW.

5. PERIOD OF PERFORMANCE

Period of performance is five (5) years divided into one (1) base year period and four (4) one-year option periods.

6. ACRONYMS/ABBREVIATIONS

AFMS Air Force Medical Service CAC Common Access Card MTF Medical Treatment Facility POC Point of Contact SOW Statement of Work URL Uniform Resource Locator