ADS RFI.pdf

Department of Commerce Shared Services Procurement Office

Shared Services Procurement Office

Request for Information (RFI)

Office of Solution and Service Delivery (OSSD) Office of the Chief

Information Officer (OCIO) for

Application and Digital Services

I. Disclaimer

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI does NOT constitute a

Request for Proposal and is not to be construed as a commitment, implied or otherwise, by the

Government that a procurement action will be issued. Response to this notice is not a request to be added to a bidders list or to receive a copy of a solicitation. No entitlement to payment of direct or indirect costs or charges by the Government will arise as a result of the submission of the requested information. No reimbursement will be made for any costs associated with providing information in response to this announcement and any follow-up information requests. Responses to this RFI may be considered in the future determination of an appropriate acquisition strategy for the program. The

Government may not respond to any specific questions or comments submitted in response to this

RFI or information provided as a result of this request. Any information submitted by respondents as a result of this notice is strictly voluntary. Not responding to this RFI does not preclude participation in any future solicitation, if any is issued.

II. Background

The Office of Chief Information Officer’s (OCIO) Application Delivery Services (ADS) provides support for Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service

(IaaS) products and solutions such as, ServiceNow, Salesforce, Microsoft SQL, Microsoft Analysis

Services, Power BI, and Power Apps and provides support for content management tools and digital experience platforms such as, Drupal and SharePoint for the Office of the Secretary and its BU mission partners at the Herbert C. Hoover building (HCHB) and other ancillary locations in the

National Capital Region.

The ADS program seeks to establish a centralized Enterprise Application and Service Delivery model that unifies Development, Modernization, and Enhancements (DME), Operations & Maintenance

(O&M), and Emerging Technology under a single governance and delivery framework. The goal is to eliminate silos and create an integrated lifecycle where innovation, development, and operations function as a continuous loop, allowing ideas to move seamlessly from prototype to production and into sustained operations, with feedback continuously driving improvement.

The short-term goal is to create a unified governance structure. The team will focus on establishing governance, gaining visibility into the application portfolio, and rolling out integrated processes and procedures.

The medium-term goal is to implement a structured, phased onboarding process to expand application and digital services, bringing bureaus online one at a time. The team will establish clear on-ramp procedures for bureau partners, ensuring smooth integration with existing operations while consistently maintaining high service quality.

The long-term goal is to establish a centralized, enterprise-wide application and digital services team within the Department, operating in a highly automated, innovation-driven environment. By leveraging AI-enabled operations, continuous modernization, and a mature product-based delivery model, the team will simplify complexity, enhance efficiency, and deliver a seamless, consistent experience for all Department users.

III. Information Sought

1. Describe application and digital services structures and approaches you have implemented successfully at other Government agencies similar to DOC.

2. How do you structure and govern teams to support simultaneous Development, Modernization, and Enhancement (DME) and Operations & Maintenance (O&M) for multiple technologies?

3. What are the top risks in consolidating enterprise platforms and how do you mitigate them?

4. Mission requirements and operational needs often result in shifts in priorities across various technology platforms and fluctuations in operations (O&M vs DME); Describe a situation where you supported an organization with a similar dynamic environment. How do you scale resources up and down quickly for changes in priorities while you continue to support ongoing operational capabilities.

5. Provide examples where you successfully consolidated multiple application and digital services vendors/contracts into one.

6. What are the advantages and disadvantages of capacity-based pricing compared to labor-hour or firm-fixed-price level-of-effort models for this type of work? How would you propose charging customers under this pricing model?

7. What metrics do you use to assess the success of application and digital services programs spanning multiple technologies, how have you generated additional measurable value for customers, and what contract incentives or disincentives have you found most effective in aligning vendor performance with desired outcomes?

8. What emerging technologies are relevant to our future environment and why?

9. When a new technology or service is requested for deployment, what processes and methodologies do you follow to assess feasibility, estimate total cost of ownership, assess return on investment, determine implementation impact, ensure seamless integration between

DME and O&M and ensure scalability? Include examples of prior rollouts and lessons learned.

10. Please describe your experience and demonstrated success integrating or deploying AI tools within existing technology platforms (e.g., ServiceNow, Salesforce, Microsoft, etc). In your response, include specific examples of implementations, outcomes achieved, and any challenges encountered.

IV. Submission Details – Responses should include:

1) Business name and address

2) Name of company representative and their business title

3) Company Business Size and Small Business Socio-economic status (if small)

4) CAGE Code

5) Provide responses to the Information Sought

Interested vendors responding to this RFI must provide a solution with a whitepaper as it pertains to the requirements of this RFI. The responses shall be in sufficient enough detail, but not exceed 10 pages TOTAL, so that the Government can determine if Industry has a solution to the RFI requirements.

Only electronic copies of solutions to the requirements indicated in the RFI will be accepted and should be emailed to Dgreen@doc.gov. The e-mail shall contain the following subject line: Response to RFI – ADS.

The decision and whether to proceed with the acquisition is at the sole discretion of the

Government. All interested Contractors should submit their RFI responses no later than June

26, 2026 at 12:00 pm ET.

Late responses will not be considered in the market research process.