Adobe Request for Information.pdf

Request for Information (RFI) for Adobe Software and Licensing

NOTE: This is a Request for Information Only. This is not a solicitation for proposals and there is no solicitation planned at this time.

General Information

THIS IS A REQUEST FOR INFORMATION (RFI) ONLY. This RFI is issued solely for information and strategic planning purposes as part of NASA’s Office of the Chief Information Officer (OCIO) Enterprise Business Management office (EBMO); it does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever. Further, NASA is not at this time seeking proposals and will not accept unsolicited proposals for any specific Adobe software and licensing solutions discussed in the following. Responders are advised that the U.S.

Government will not pay for any information or administrative costs incurred in response to this RFI; all costs associated with responding to this RFI will be solely at the interested party’s expense. Not responding to this RFI does not preclude participation in any future RFP, if any is issued. If a solicitation is released, it will be synopsized in accordance with FAR 5.2. It is the responsibility of the potential offerors to monitor SAM.gov and/or GSA eBuy for any possible future solicitation.

1.0 Background

NASA requires consistent and compliant access to Adobe software tools (e.g., Acrobat Creative Cloud, Adobe Cold Fusion, and Adobe Experience Manager) for various mission-critical functions including digital documentation processing, secure portals, creative content development, and license management. Adobe software is proprietary to Adobe. Adobe software tools are already integrated into the current NASA IT architecture that supports multiple NASA missions and organizations across the agency. Adobe products are solely positioned to continue supporting NASA’s current implementation of Adobe eForms and Adobe software product capabilities/enhancements because the products have been tightly integrated into the current NASA IT architecture that supports multiple NASA missions and organizations across the agency. This inherent knowledge has been developed and refined over the course of multiple years and it continues to perform the current services that are supporting the mission and initiatives for the agency. Without the continuation of the various types of Adobe software and maintenance support, NASA would experience an unacceptable risk to all NASA organizations, programs, projects and to other day-to-day operations. Migrating these services to another software product would require a significant amount of time, finance and additional resources that would not be in the best interest of the agency. There would be a substantial duplication of cost and program delays are unacceptable to the mission of NASA.

The anticipated Period of Performance is five (5) years.

2.0 Required Capabilities

The scope will provide Adobe products and services on an as-needed basis throughout the duration of a potential agreement. The following is a list of Adobe products that must be delivered in both online and offline environments:

• Adobe software licenses o Adobe Experience Manager (AEM) o Adobe Creative Cloud All Apps Enterprise o Creative Cloud Single Application o Adobe Connect o Adobe ColdFusion

Web Services Cloud Services Integration Security and Compliance Development tools o Maintenance and support services o Training and onboarding support o Professional services (implementation, configuration, consulting) o Software updates and security patches o Adobe Portal Management o Adobe Experience Manager (AEM) Forms o Adobe Acrobat Pro DC o Value Added Services and Program Support o Adobe Sign o Substance 3D

The contractor shall:

• Provide Adobe products/licenses within 2 business days of BPA call order.

• Ensure all licenses are provisioned in the agency’s Adobe Admin Portal.

• Offer support from dedicated ETLA Customer Success Managers and Technical

Specialist.

• Deliver professional services within timelines defined in each order.

• Maintain compliance with applicable Federal IT security and licensing policies.

• Provide Adobe Letter of Destruction within 2 business days of request

• Manage deployments, licenses, and updates through automation with centralized and scalable administrative tools of an ETLA.

• Must be proficient in product support, technical support, and training webinars for high-volume customer agreement(s).

• Must deliver the full product set of capabilities for the Adobe Product listed above.

• Products must be compliant with Section 508 of the Rehabilitation Act of 1973 and provide support to apply Section 508 meta-tagging to products that are created.

• The ability to provide Digital Experience and Digital Media consistently.

• The ability to process and deliver large volume (over 100 individual orders a year)

Partner Tier Requirement

The respondent must be an Adobe Platinum Solution Partner (as designated by Adobe in its official Solution Partner Program) with demonstrated specializations in Adobe Experience Manager and Creative Cloud for Enterprise. The respondent must provide a copy of their Adobe partner certification or status documentation with their submission.

NASA reserves the right to verify partner status directly with Adobe.

Deliverables:

Deliverable Description Due Date License Provisioning Delivery of license keys or access credentials Within 2 business days of order

Support Services Help desk contact and issue resolution tracking

Ongoing

Usage Reports Quarterly usage and license compliance reports

Quarterly

Administrative Portal Update The total number of NASA owned licenses (reflective of up-to-date number of NASA owned licenses).

First of each Month

Offline License Report A report for the number of cumulative licenses purchased in all offline environments.

First of each Month

Training Materials User guides, webinars, or on-site sessions (if applicable)

As specified per call order

3.0 Request for Information:

The North American Industry Classification System Code (NAICS) for this requirement is 513210, with the corresponding size standard for large and small business.

In order to make a determination for a small business set-aside, two or more qualified and capable small business must submit responses that demonstrate their qualifications.

Responses must demonstrate the company’s ability to perform in accordance with FAR clause 52.219-14, Limitations on Subcontracting.

To assist NASA in determining the level of participation by small business in any subsequent procurement that may result from this Request for Information, provide information regarding any contract teaming agreements (CTA) or partnering. Please outline the company’s area of expertise and those of any proposed CTA/partner who combined can meet the specific requirements contained in this Request for Information.

Submission Details:

Responses should include:

1. Business Name and address;

2. Name of the company representative and their business title;

3. Business classification/ type of small business;

4. Cage code and Unique Entity Identifier (UEI)

5. Brief capabilities statement package (no more than 5 pages) addressing the specific requirements and demonstrating the ability to perform the services outlined in 2.0 - Required Capabilities and 3.0 – Request for Information sections listed above.

6. Documentation of Adobe partner status (Platinum) and list of Adobe Specializations held (AEM, Creative Cloud, etc.).

Businesses who wish to respond must send responses via email NLT 12:00 PM EST on July 16, 2025, to Terri Ratcliff (terri.c.ratcliff@nasa.gov) and Michelle Downs (michelle.m.downs@nasa.gov). Interested parties should submit a brief capabilities statement package (no more than 5 pages) with the information outlined in the Submission Details section above.

mailto:terri.c.ratcliff@nasa.gov mailto:michelle.m.downs@nasa.gov