ADDENDUM to Attachment 1 PWS - CLICK2GO Fort Belvoir 20R0003.pdf

ADDENDUM TO ATTACHMENT 1

CLICK2GO SERVICES

AT THE

FORT BELVOIR COMMISSARY

April 23, 2020

CLICK2GO FULFILLMENT SERVICES

1. Duties:

a. The order fulfillment services to be provided by the CA contractor will be limited to picking and staging of portion of the order fulfillment services, as described below. The associates performing these services will be referred to as “fulfillment workers (FWs)” or

“pickers.”

b. The CA contractor will appoint a FW, who will be responsible for accessing customer orders via a CAC-enabled, DeCA-provided computer system at the commissary location.

Because the FW will have access to the DeCA IT-III system, they must pass all DeCA

Information Assurance (IA) requirements for accessing an IT-III system. The FW will use the computer system to generate a unique identification for each customer placing the order (called a license plate) and list of items that must be selected from the commissary shelves and placed in a segregated basket for each other.

c. A FW/Picker will access orders to be picked via a DeCA provided, password-protected tablet. The tablet will display what items the picker must select, how many, and which basket to put them in. One FW can pick up to six orders at the same time. If authorized by the customer, the picker must substitute another brand of the same item if the product request is available. For orders that require weighted product, e.g. produce, the FW will authorized to make changes to the desired weight or item number within a specified range

(measured by program tolerance lever in the CLICK2GO application).

d. At the conclusion of the picking an order, the FW will bring the cart to a specified location in the CLICK2GO area, at which time, the FW designated will (1) consolidate, into a single order, any orders for the same license plate tem may have been picked by multiple FWs; (2) perform quality assurance to include visual inspection of the items picked.; (3) ensure the order is properly identified with the customer’s name and order sequence number (4) ensure that the customer’s order is complete.

e. After the consolidation and quality assurance describe above, the FW will bag the items and place them in a designated temperature-appropriate storage area, grouped by the license plate.

2. The CA contractor will not perform any services associated with the customer check-out process, to include retrieving the order on the hand-held device, accepting payment from customers, completing the transaction in the CLICK2GO system, or loading the groceries into the customer’s vehicle. Customer pickup and checkout will be the sole responsibility of DeCA employees.

3. Schedule: The CA contractor will provide the picking and staging services five days per week (Monday-Friday) from 0600-1500. No service will be required during DeCA store closure days.

BACKGROUND INVESTIGATION/SECURITY CLEARANCE

All contractor personnel with access to Government computer systems shall meet the requirements of DoDI 5200.02 as implemented by DeCA. This requirement includes access to the local area network at the DeCA data center currently located at Fort Lee, Virginia. All contractor personnel shall have a satisfactory IT sensitivity background investigation (DoDI

5200.02) completed before they are allowed to access the DeCA network and meet requirements outlined in DoDI 8500.01 for IT level restrictions and requirements. Personnel must receive a favorable investigation commensurate with their level of access based on position sensitivity. All requests for background investigations as required by DoDI 5200.02 shall be submitted to the

COR as soon as personnel are assigned to this contract. Delays in clearance/background investigations will not relieve the contractor's responsibility to meet all project timelines and deliverables timelines.

NETWORK ACCESS

All contractor personnel requiring access to the local area network shall require satisfactory background investigations. This requirement includes access to the local area network at the

DeCA development center currently located at Ft. Lee, Virginia. All requests for background investigations as required by DoDI 5200.02, Personnel Security Program Regulation shall be submitted to the COR as soon as personnel are assigned to this contract.

INFORMATION ASSURANCE AND US DoD SECRITY REQUIREMENTS Contractor personnel shall comply with DoD and DeCA security policies and procedures as part of their daily interface with DeCA. The Contractor shall not divulge any information about files, data, processing activities or functions, user IDs, passwords, or other knowledge that may be gained, to anyone who is not authorized access to such information. All contractor personnel shall be subject to the Privacy Act of 1974(5U.S.C 552A as amended). Personal information contained in

DeCA systems may be used only by authorized persons in the conduct of official business. Any individual responsible for unauthorized disclosure or misuse may be subject to fines up to $5000.

The contractor shall adhere to Information Assurance policies and procedures as defined in DoD directives, instructions, and regulations. The contractor shall sign a non-disclosure agreement with DeCA immediately following contract award. The DeCA SAN Solution is designated a

Mission Area Category (MAC) III unclassified system. The system shall meet U.S. DoD

Information Assurance requirements for hardware and software systems as defined in DoD

Instruction (DoDI) 8500.01 and obtain approval from the DeCA Designated Accrediting

Authority (DAA) before connection to the DeCA network.