A4 - PWS - RMRC - Draft with A4T edits v2_CLEAN.pdf

Remote Manifesting Resolution Center (RMRC) Performance Work Statement (PWS)

Name: Remote Manifesting Resolution Center (RMRC)

Organization: HQ AMC A4TI, Innovations, Systems and Futures

Address: Bldg. 1625, 310 W Martin St., Scott AFB IL 62225

1. PURPOSE

The overall purpose/objective of this contract is to provide services necessary enabling functional, technical, and analytical support for execution and management of the RMRC for Headquarters (HQ) Air Mobility Command (AMC) located at Scott AFB, IL. This support is divided into two main categories: Functional, Technical, and Analytical Support and Project Management Support.

2. SCOPE

This PWS outlines the breadth of services and related management support functions for the United States Air Force (USAF), AMC Directorate of Logistics, Transportation Division, Transportation Systems and Data Management Branch (A4TI) located at Scott AFB, Illinois.

The A4TI branch acts as the USAF functional manager for the Global Air Transportation Execution System (GATES).

3. REQUIREMENT(S)/DESCRIPTION OF SERVICE(S)

3.1. Functional, Technical and Analytical Support. The contractor shall:

3.1.1. Utilize, but not limited to the following Information Management and software tools:

• Defense Enterprise Accounting and Management System (DEAMS)

• Distribution Component Billing System (DCBS)

• Global Air Transportation Execution System (GATES)

• Integrated Development Environment GTN Conveyance (IGC)

• Global Decision Support System (GDSS)

• C2Remedy

• Hyperion

• Toad Data Point

• Tableau

• Microsoft Office products

• SharePoint

• Electronic Advance Passenger Information System (eAPIS)

• eSecure Flight

• Transportation Management System (TMS)

• MattersMost

*The list above is inclusive of any follow-on version(s) or updates.

3.1.2. Perform Department of Homeland Security (DHS), Transportation Security Administration (TSA) eSecure Duties to electronically transmit and screen passengers using TSA e-Secure Flight per Defense Transportation Regulation (DTR) Part 1, Chapter 103, Section Paragraph O for stations or locations who do not have GATES or direct access to eSecure capabilities. ESecure Duties are considered Mission Essential, as defined in section 7.8. This task shall be accomplished as required 24 hours per day, 365 days per year.

3.1.3. Identify, analyze, trouble-shoot and resolve interface issues concerning applicable Automated Information Systems (AIS). Maintain manual manifesting aides and post to the A4T SharePoint site. This task shall be accomplished as required 24 hours per day, 365 days per year.

3.1.4. Maintain manual passenger and cargo manifesting automated tools/products for use online and offline. I.e. Manual Alternative Cargo Tool and Manual Alternative Passenger Manifesting tools.

3.1.5. Maintain and as required, expand existing web pages upon Government need (ex.

SharePoint, MS Teams, web page resources). The contractor shall perform planning, design, development, test and implementation of various static and dynamic content web sites for web services technologies. The contractor shall receive all requests for outside agency access to air transportation web information sites, process the requests through staff agencies, sponsor persons approved by the information owners for access and maintain records of the sponsorship. Develop interactive solutions that integrate with back-end legacy systems and databases with web optimization, when directed. Perform Microsoft .NET web development, Hypertext Markup Language (HTML and/or HTML5), Cascading Style Sheets (CSS and/or CSS3), Extensible Markup Language (XML), Ajax, C #, Visual Basic code, Entity, Model View Controller (MVC), JSON, SQL Server Reporting Services, IIS, Bootstrap, Backbone, Web Service, REST Services, SSIS, Angular JS, and Structured Query Language (SQL and/or T-SQL) within the Microsoft.NET environment. Develop applications using the Microsoft Office Web Components. Maintaining A4T web information management sites are considered Mission Essential, as defined in section 7.8. This task shall be accomplished as required 24 hours per day, 365 days per year.

3.1.6. Facilitate overall process improvement for data collection, input, analysis, presentation, and record keeping processes at Air Terminal Records and Reports functions world-wide.

3.1.7. Provide AMC Data Records Transportation services in accordance with (IAW) Air

Force Instruction (AFI) 24-605, Volume 2 Section 4B assisting and training personnel 24/7

(365) when necessary, in data records functions and ensuring all data records functions are performed effectively. The Contractor shall provide a Summary Report of Data Records Management Activity.

3.1.7.1. Perform manifest register management IAW AFI 24-605, V2 Section 4B, paragraph 4.37, and all applicable Data Records updates in future volumes/messages. The Contractor shall provide a Summary Report of Reconciled Passenger and Cargo Manifests.

3.1.7.2. Maintain a file plan IAW Air Force Records Information Management System (AFRIMS) for the storage of all required documents.

3.1.8. Assist GATES users, GATES sites, combatant command, service operated fixed and remote manifesting locations (estimated total of 169 locations) for general air manifesting, record keeping and report guidance related to manual passenger and cargo manifesting when automated airlift information systems (electronic) means are not available. This is to ensure that cargo and passenger movement data is effectively populated in the USTRANSCOM Integrated Data Environment (IDE) / Global Transportation Network (GTN) Convergence (IGC) per the Defense Transportation Regulation, Part II Cargo movement and Part III passenger movement.

The Contractor shall create a Report of Manual Manifesting Activity.

Performance Work Statement tasks 3.1.8 and subparagraphs shall be provided 24/7 (365).

Provide assistance to GATES users are considered Mission Essential, as defined in section 7.8.

This task shall be accomplished as required 24 hours per day, 365 days per year.

3.1.8.1. For fixed/strategic Aerial Port of Embarkation (APOE) AMC aerial port locations with GATES: When GATES is unavailable the contractor shall assume the role of that aerial port; and shall input cargo and passenger transportation data into GATES. The contractor shall use passenger/cargo transportation data to create air and surface manifests on departing aircraft and/or cargo surface conveyances from the affected location.

3.1.8.2. For locations without GATES supporting Transportation Working Capital Fund (TWCF) Channel missions: Input cargo and passenger transportation data into GATES. Data shall be used to create air and surface manifests on departing aircraft and/or cargo surface conveyances from the affected aerial port. This ensures the correct data is in the Defense Transportation System (DTS) to facilitate in-transit visibility (ITV) and billing to recover TWCF funds.

3.1.8.3. For service owned/operated locations without GATES. Primarily a unit-move/ contingency operation; contractor shall enter cargo and passenger transportation data into GATES to facilitate the interface with the USTC IGC system for ITV in accordance with intransit visibility provisions detailed in the Defense Transportation Regulation (DTR). No locations will be supported without vetting and coordination with the COR.

3.1.8.4. Support airlift locations with deployment/redeployment forces that typically utilize remote tools or some form of automated transportation system hardware/software to capture and submit passenger and cargo movement to IGC. When units are unable to establish communication/manifesting capability, the contractor shall input cargo and passenger transportation data into GATES. Airlift users will provide data that shall be used to create cargo and passenger manifests on departing aircraft from the affected aerial port/location. No locations will be supported without vetting and coordination with the COR.

3.1.8.5. Monitor all Aerial Port GATES sites passenger suspense listings for erroneous or missing Customer Identification Code (CIC) billing data as required by HQ AMC.

3.1.9. Provide a Summary Report of Missing Passenger and Cargo Manifests fed between the GATES and DCBS systems interface that are in a missing status for more than seven (7) days.

3.1.9.1. Facilitate expeditious manifest interface data flow from GATES to DCBS for billing and reconciliation.

3.1.9.2. Facilitate aerial ports’ reduction of missing/unreconciled manifest delay times to less than seven (7) days by investigating the cause and coordinating their activities with the responsible aerial port to rectify the discrepancy.

3.1.10. Monitor all GATES locations over/short shipment reports on a weekly basis. Provide assistance to locations to resolve over/short shipment issues.

3.1.11. Provide an Over/Short Shipment Report showing trends of Aerial Port excessive over/short shipments IAW AFI 24-605, V2 Section 3G, paragraph 3.58 and 3.59 and all applicable updates in future policy.

3.1.12. When requested by the COR, the contractor shall collect, analyze, and report data relative to worldwide Air Transportation activity. The contractor shall provide Ad Hoc Data Requests supporting new requests for aerial port specific data to support executive level decisions. Ad Hoc Data Requests may come outside of the Government normal working hours. Analyze and report data relative to worldwide air transportation activity are considered Mission Essential, as defined in section 7.8.

3.1.12.1. The contractor shall conduct analysis of informational elements contained in the Global Air Transportation Execution System (GATES) database and other sources to include information/data in the defense transportation systems such as GDSS, JOPES, IGC and the Global Command and Control System (GCCS).

3.1.12.2. The contractor shall perform predictive analysis that requires the use of analytical methods to predict or forecast the impact to the global Air Mobility Transportation Enterprise based on anticipated changes fluctuations in demand, airlift capacity or policy. This may require the use of daily/weekly/monthly matrices and/or dashboards for display to Air Transportation Enterprise functional areas.

3.1.13. Create Cargo and Passenger Metrics from utilization queries upon request. Creating cargo and passenger metrics are considered Mission Essential, as defined in section 7.8.

3.1.14. Maintain and manage the Reports Control System (RCS), AMC-A4T (M&Q), Monthly Station Traffic Handling Reports and the Workload Reporting System (WRS). Input Data for AMC Aerial Ports unable to access the application into the web-based WRS by the 20th of the month for the previous month. If a location is unable to access the Reporting System, the contractor shall manually input the data within 24 hours of receipt of the manual input. The contractor shall provide a Workload Reporting System Report.

3.1.14.1. Ensure user profiles are up to date.

3.1.14.2. Using either Government furnished systems produced standard report data or through the use of a commercial off the shelf software solution, the contractor shall provide the information through Ad Hoc Data Requests.

3.1.15. Contractor shall provide and maintain a Daily Shift Log. Each day a log will be created to capture all significant events that occur during that 24-hour period and the time that those events occurred. The log will assist with passing information during shift change overs as well as providing the CORs with a detailed breakdown of each day's events.

3.1.16. The contractor shall attend meetings such as staff meetings and rapid improvement events as determined by the contractor and COR. The contractor shall provide Meeting Minutes.

3.1.17. Provide technical and functional database management and application testing support to correct GATES data quality issues and improve application functionality.

3.1.18. Provide Department of Homeland Security (DHS) passenger screening for AMC (GATES) passenger processing locations during systems and/ or communications outages.

This is a critical time-sensitive action that must be completed immediately but no later than 60 minutes prior to scheduled departure for the affected mission. Provide 24 hours a day, 7 days a week, 365 days a year coverage for DHS passenger screening for AMC locations during systems and/or communications outages are considered Mission Essential, as defined in section 7.8.

3.1.19. Operate AMC owned accounts (18 total) for the Transportation Security Administration’s (TSA) electronic Secure Flight (eSF). The contractor shall:

3.1.19.1. Upon receipt of eSecure input file, the contractor shall ensure the input file is properly formatted in accordance with DHS instructions. The contractor shall take the eSecure input file from the affected GATES location and electronically upload the file to the eSecure application for passenger vetting.

3.1. 19.2. Pass vetting results back to the affected location.

3.1. 19.3. Facilitate the resolution when an “Inhibited” or “Selectee” response is received in GATES based on receiving direct results from direct access with the TSA Secure Flight (eSecure) system when contacted by a passenger manifesting agency in conjunction with policy and procedures directed by HQ AMC A4T through the COR.

3.1.19.4. Transmit passenger data to Customs and Border Protection’s (CBP) electronic Advanced Passenger Information System (eAPIS) for flights that will depart from or enter into the Customs Territory of the United States. Passenger data must also be transmitted to eAPIS in addition to eSF. Transmit passenger data to CBP advance passenger information system are considered Mission Essential, as defined in section 7.8.

3.1.19.5. Maintain sufficient user account/passwords to ensure 24/7/365 coverage.

3.1.19.6. Act as an eSF backup for locations when their GATES system is unavailable.

3.1.19.7. Enter the passenger data received from the aerial port into eAPIS for clearance.

3.1.19.8. Pass the results back to the affected aerial port.

3.1.19.9. Produce and maintain a DHS Log Summary to reflect each instance for submitting data to either eSF or eAPIS on behalf of an aerial port and to reflect the summary of all events entered into the DHS Log Summary.

3.1.20. Trace mishandled (lost, found, damaged, or pilfered) baggage AMC-wide, determine final action of case files, and compile statistical data for HQ AMC.

3.1.20.1. Perform the Baggage Resolution Center (BRC) functions IAW AFI 24-605, Volume 2, paragraph 2.118. These functions shall be performed 24/7/365.

3.1.20.2. Create, maintain, and dispose of Government-required records IAW Records Disposition Schedule (AFRIMS), Table 24-01, 24-02, and Global Air Transportation Execution System (GATES).

3.1.20.3. Provide the original record or a reproducible copy of any such record on-hand, within three (3) duty days of receipt of the request.

3.1.20.4. Audit and correct all case file errors and discrepancies within twenty-four (24) hours of discovery or notification.

3.1.20.5. Provide Baggage Resolution Center Daily Log.

3.1.21. The contractor shall, upon coordination with the COR, provide Web GATES support for aerial port locations supporting worldwide force movement in transit visibility requirements.

Web GATES support is considered Mission Essential, as defined in section 7.8.

This task and/or sub tasks shall be accomplished as required 24 hours per day, 365 days per year.

3.1.21.1. Commission & decommission Web GATES sites on the RMRC GATES server.

3.1.21.2. Create a Work Area Security Officer (WASO) GATES account for each deployed site.

3.1.21.3. Monitor and provide support for each site to include monitoring cargo and passenger manifest registers.

3.1.21.4. Maintain a log of all Web GATES events. Events will be summarized in the Monthly Status Report.

3.2 Travel.

3.2.1. The contractor may be required to attend special or one-time events. In addition, the contractor may be required to travel overseas occasionally and must maintain a current passport.

The contractor will not be required to travel to any overseas area designated as a Travel Advisory Level 4 location by the U.S. State Department. The contractor will be notified of the upcoming required events at a minimum of 60 days prior to the event. Prior to any travel, the COR will confirm the need for travel and a FFP modification will be executed between the Government and the contractor. The contractor is responsible for all contractor employee travel arrangements to include airline, hotel, meals & incidentals, and rental car reservations. Frequent travel is not anticipated, however, some short CONUS and OCONUS travel may be required in support of the contract.

3.2.2. As a part of this contract, the contractor may be required to perform Temporary Duty (TDY) non-local travel (over 100-mile radius) to both CONUS and OCONUS locations. Travel is accomplished on a firm-fixed price basis and the Contractor shall fund any local travel. If travel is required to perform the requirements of the PWS, a modification will be negotiated at that time and executed by the Contracting Officer.

3.2.3. If the contractor travels, upon return of the trip, the contractor shall submit a Trip Report of activities and details of the travel.

3.3. Program Management Support. The contractor shall:

3.3.1 The contractor shall designate one individual Point of Contact (POC) to manage the RMRC contract within five business days of award. This individual shall be the focal point for data collection, input, analysis, presentation, and record keeping of manifesting activities at all AMC designated Aerial Port sites as required by HQ AMC. If the individual is replaced, the contractor shall notify the Government COR with the new POCs information within five business days.

3.3.2. At a minimum, the designated POC shall meet with Government personnel monthly to discuss, at a minimum, projects status, metrics development and estimated completion dates, and identify, discuss, and resolve concerns/issues.

3.3.3. Provide a written Monthly Status Report.

4. INFORMATION ASSURANCE (IA) REQUIREMENTS

4.1. Information Assurance. The contractor shall ensure that all system or application deliverables meet the requirements of DoD and AF Information Assurance (IA) policy.

Furthermore, the contractor shall ensure that personnel performing IA activities obtain, and remain current with, required technical and/or management certifications at no additional cost to the Government.

4.1.2 System IA. For those solutions that will not inherit existing network security controls, and thus integrate an entirely new application system consisting of a combination of hardware, firmware and software, system security assurance is required at all layers of the TCP/IP DoD Model. The contractor shall ensure that all system deliverables comply with DoD and AF IA policy, specifically DoDI 8500.2, Information Assurance Implementation, and AFI 33-200, Information Assurance Management. To ensure that IA policy is implemented correctly on systems, contractors shall ensure compliance with DoD and AF Certification & Accreditation policy, specifically DoDI 8510.01, DoD Information Assurance Certification and Accreditation Process (DIACAP), and AFI 33-210, Air Force Certification and Accreditation Process (AFCAP). The contractor shall also support activities and meet the requirements of DoDI 8520.02, Public Key Infrastructure (PKI) and Public Key (PK) Enabling, in order to achieve standardized, PKI-supported capabilities for biometrics, digital signatures, encryption, identification and authentication.

4.1.3 Application IA. For those solutions that will be deployed to Infrastructure as a Service (IaaS), Platform as a Service (PaaS) or similar environments, and thus inherit existing network security controls, application security assurance is required at the Application layer of the TCP/IP DoD Model. The contractor shall ensure that all application deliverables adhere to Public Law 111-383, which states the general need for software assurance. Specifically, the contractor shall ensure that all application deliverables comply with the Defense Information Systems Agency (DISA) Application Security & Development Security Technical Implementation Guide (STIG), which includes the need for source code scanning, the DISA Database STIG, and a Web Penetration Test to mitigate vulnerabilities associated with SQL injections, cross-site scripting, and buffer overflows. The contractor shall also support activities and meet the requirements of DoDI 8520.02, Public Key Infrastructure (PKI) and Public Key (PK) Enabling, in order to achieve standardized, PKI-supported capabilities for biometrics, digital signatures, encryption, identification and authentication.

5. CONTRACTUAL REQUIREMENTS

5.1. Place of Performance. The primary place of performance is 402 Scott Drive, Unit 2A2, Scott AFB, Illinois.

5.2. Normal Hours of Operation.

The core duty hours for the Government are between the hours of 7:30 a.m. and 4:30 p.m. Central Standard Time, Monday through Friday, with the exception of federal holidays. Contractor personnel may be required to support short notice adjustments to the daily work hours. Contractor personnel shall rely on their firm’s guidance for alternate duty location for observed federal holidays, and in the event of early release during duty hours. Federal holidays are defined as the dates the following holidays are observed: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day, and any new Federal Holiday, to include government down days that are classified as federal holidays that are created

5.3. Items Incidental to the Place of Performance. The Government will furnish or make available working space, yellow lanyards (see paragraph 5.4), network access, and the following incidental equipment to include:

• Windows PC with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)

• Telephone (local/long distance calls authorized as dictated by contract performance requirements)

• Facsimile

• Copier

• Printer

5.4. AMC Contractor Lanyard. All contractor employees are required to wear Government provided yellow lanyards when performing PWS tasks on base, i.e., in the workplace or in meetings.

Training Requirements. All contractor personnel shall complete Antiterrorism Level I Training within 30 calendar days of contract start, as required by Department of Defense Instruction DoDI O-2000.16, Volume 1. Newly hired personnel shall complete the Antiterrorism Level I Training within the first 30 calendar days of their employment. Refresher Antiterrorism Level I Training shall be completed and documented annually thereafter. This training is provided via JKO at https://jkodirect.jten.mil/pdf/atl1/launch.htmlAnnual Operations Security (OPSEC) training is required for all contractor personnel. The training is required to completed within 30 days of initial employment/entry on duty and annually thereafter. This training is provided via Air Force MyLearning. Course: Course: DAF-Operations Security Awareness Training DoD Mandatory Controlled Unclassified Information (CUI) training is required for all contractor personnel. The training is required to completed within 30 days of initial employment/entry on duty and annually thereafter. This training is provided via Air Force MyLearning Course: Controlled Unclassified Information Certification Requirements. The on-site contractor performs Functional Support Administration (FSA) responsibilities that require him/her to meet and maintain training certification requirements for the information assurance functional categories/levels listed:

Information Assurance (IA). Contractor shall comply with all security requirements pursuant to DoD Instruction (DoDI) 8500.01, Cybersecurity, and DoD Directive 8140.01; Cyberspace Workforce Management. Contractor must ensure that all personnel assigned to work on the contract requiring access to Government networks must complete initial Information Assurance training within five days after the individual receives his/her Common Access Card (CAC), and subsequently annually. The training is accessed through the Advanced Distributed Learning System (ADLS) via a computer with a .mil account at https://golearn.adls.af.mil/kc/rso/login/ADLS_login.asp or through the AF Portal

IAT Category Training Requirements. The contractor shall, within the timeframe of the transition period, complete and/or acquire the following training, certification maintenance, continuing education, or sustainment training required for the information assurance functional responsibilities as follows:

• Anti-terrorism Level I

• electronic Advanced Passenger Information System

5.6. Data Rights and Non-Commercial Computer Software. In order to implement the provisions at DFARS 252.227-7013(b) and (e) and DFARS 252.227-7014(b) and (e) and DFARS 252.227-7017, the Contractor shall disclose to the ordering Contracting Officer and ordering office in any proposal for a contract, or after award of a contract if not previously disclosed in the proposal, any technical data or non-commercial computer software and computer software/source code documentation developed exclusively at Government expense in performance of the contract. This disclosure shall be made whether or not an express requirement for the disclosure is included or not included in the PWS or solicitation for the contract. The disclosure shall indicate the rights asserted in the technical data and noncommercial computer software by the Contractor and rights that would be acquired by the Government if the data or non-commercial software was required to be delivered under the contract and its CDRL requirements and any cost/price associated with delivery. This disclosure requirement also applies to segregable routines of non-commercial software that may be developed exclusively at Government expense to integrate Commercial Software components or applications provided under a commercial software license or developed to enable Commercial Software to meet requirements of this contract. Performance of this disclosure requirement shall be considered a material performance requirement under which such technical data or noncommercial computer software is developed exclusively at Government expense.

5.7. Software Support and Data Rights. Unless specified otherwise in the contract, the contractor shall fully support all unique software developed to support integrated solutions on this contract. The contractor shall be able to support all software revisions deployed or resident on the system, and sub-systems. The data rights ownership/licensing guidance is specified in Section I, Clause 252.227-7013 and 252.227-7015 in the overarching contract section B.

Defense Federal Acquisition Regulation Supplement Contract Clauses.

5.8. Section 508 of the Rehabilitation Act. The Contractor shall meet the requirements of the Access Board’s regulations at 36 CFR Part 1194, particularly 1194.22, which implements Section 508 of the Rehabilitation Act of 1973, as amended. Section 508 (as amended) of the Rehabilitation Act of 1973 (20 U.S.C. 794d) established comprehensive requirements to ensure:

(1) Federal employees with disabilities are able to use information technology to do their jobs, and (2) members of the public with disabilities who are seeking information from Federal sources will be able to use information technology to access the information on an equal footing with people who do not have disabilities.

5.9. Release of Information. The contractor shall not hold any discussions or release any information relating to this PWS to anyone not having a direct interest in performance of this PWS, without written consent of the contracting officer or designated representative of the contracting officer. This restriction applies to all news releases of information to the public, industry or Government agencies, except as follows: Information for actual or potential subcontractors or other individuals necessary for the contractor’s performance of this contract.

The contractor shall not issue advertisements about projects performed under this contract without Government review and approval. For the purposes of this paragraph, advertisement is considered to be contractor-funded promotional brochures, posters, tradeshow handouts, World Wide Web pages, magazines, or any other similar type promotions. Public release of classified information is not authorized.

5.10. Protection of Information. In performance of their duties, the contractor may obtain access to sensitive, nonpublic information. The contractor agrees (a) to use and protect such information from unauthorized disclosure IAW the Federal Acquisition Regulations (FAR); (b) to use and disclose such information only for the purpose of performing of duties and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing or discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government representative of any unauthorized release of such information.

5.11. Privacy Act. Work on this project may require contractor personnel to have access to Privacy Information. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S.

Code, Section 552a, and applicable agency rules and regulations.

5.12. Non-Disclosure Agreements. In performance of this contract the contractor may obtain access to sensitive, nonpublic information. The contractor agrees (a) to use and protect such information from unauthorized disclosure in accordance with the FAR; (b) to use and disclose such information only for the purpose of performing this contract and to not use or disclose such information for any personal or commercial purpose; (c) to obtain permission of the Government COR before disclosing/discussing such information with a third party; (d) to return, upon Government request, any non-public, sensitive information no longer required for contractor performance; and (e) to advise the Government COR of any unauthorized release of such information. Upon request, the contractor shall have its employees assigned to this contract execute a non-disclosure agreement for delivery to the Governmetoolsnt. The Government will require contractor personnel to sign a non-disclosure statement to protect non-public information of the Government. See Attachment 3 below.

i In performance of this contract the contractor may be requested to complete an Ad Hoc Data Request in support of an Air Force Office of Special Investigations (AFOSI) active investigation. Due to the nature of AFOSI investigations the contractor may be required to complete a Standard Form 312, Classified Information Nondisclosure Agreement. See Attachment 4 below.

5.13. Unauthorized Work. The contractor shall not accomplish work outside the scope of this PWS nor deviate from technical orders, manufacturers’ recommendations, Air Force Instructions or National Consensus Standards at the Government facility. The contractor shall not perform any other work, other than the work required under this contract PWS with the supplies, materials, or resources acquired or provided under this contract.

5.14. Compliance With Local, State and Federal Laws and Requirements. The contractor and the contractor’s employees are subject to, and shall abide by and comply with, all relevant statutes, ordinances, laws and regulations of the United States (including Executive Orders of the President) and any state (or other public authority now or hereafter in force).

The contractor shall observe and comply with all applicable federal requirements regarding Social Security, Worker’s Compensation, Unemployment Insurance and any other matter concerning employment applicable to the performance of this PWS or rules, regulations, directions and orders not inconsistent herewith as may from time to time be issued by the Government.

The unilateral act of any Governmental body against any employee of the contractor for the violation of a Local, State or Federal law or regulation (to specifically include persons barred by any appropriate military commander or Government authority) shall not excuse the contractor from full compliance with the terms and conditions of this contract.

5.15. Qualified Personnel. All personnel performing work under this PWS shall be fully trained to accomplish all services associated within this PWS.

5.16. Phasing. Key Personnel: The contractor shall provide a Startup, Phase in/Phase Out Plan. Provide assurance of ability to perform the requirements of the PWS and the ability to perform all duties starting on day one of the contract.

5.16.1 Phase In

5.16.1.1 To ensure a smooth transition in the change of work effort from the current contract if a new contractor is selected, the new contractor shall begin a 30-day Phase-In Period prior to the end of the existing contractor’s performance period.

5.16.1.2 The successor contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures.

However, such access shall not interfere with the production efforts of current personnel. To preclude such interference, arrangements for access to Government facilities shall be made with the Contracting Officer Representative (COR) and Contracting Officer (CO).

5.16.1.3 At the completion of the Phase-In Period, the successor contractor shall be fully capable of providing all services outlined in the PWS.

5.16.1.4 Access to Government computer systems requires additional national agency clearance checks. Common Access Cards (CAC) require background checks prior to issuance to successor contractor personnel. The process for this includes submitting personal information for each applicant to the Government's Trusted Agent for input into the Trusted Associate Sponsorship System (TASS). Successor contractor employees must clear a background security check before being issued a CAC. To avoid delays in starting work, it is imperative that the successor contractor, at the earliest possible time prior to contract start date, be proactive in submitting applications for personnel security clearances.

5.16.2 Phase-Out

5.16.2.1 The contractor shall provide a Phase-out Plan describing the method of transferring responsibility for tasks described in the PWS. The contractor shall cooperate fully with the Government and any successor contractor(s) to ensure an orderly transition through the end of this contract.

5.17. Safety. The contractor shall comply with the latest applicable Air Force, AMC, and Installation regulations, instructions, policies, management plans, and requirements regarding personnel health, occupational/operational safety and airfield operations. The COR shall provide copies of publications not available on the web and updates as they become available.

5.18. Non-Personal Services. The Government will neither supervise contractor employees nor control the method by which the contractor performs the required services. Under no circumstances shall the Government assign services to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor feels that any actions constitute, or are perceived to constitute personal services, it shall be the contractor’s responsibility to notify the Contracting

Officer (CO) immediately. All decisions relative to programs supported by the contractor shall be the sole responsibility of the Government.

5.19. Contractor Identification. The Government will provide security badges and passes for access to controlled areas upon verification of security clearances. The individual(s) shall be clearly identified as contractor employee(s).

All contractor/subcontractor personnel shall be required to wear AF-approved or provided picture identification badges so as to distinguish themselves from Government employees.

When conversing with Government personnel during business meetings, over the telephone or via electronic mail, contractor/subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subcontractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, contractor/subcontractors occupying collocated space with their government program customer should identify their workspace area with their name and company affiliation.

5.20. Performance Reporting. The contractor’s contract performance will be monitored by the Government and reported in Contractor Performance Assessment Reports (CPARs) or a Customer Survey, depending on the dollar amount of the contract. Performance standards shall include the contractor’s ability to provide or satisfy the following:

• Provide satisfactory solutions to requirements with the necessary customer support

• Provide solutions and services that meet or exceed specified performance parameters

• Deliver timely and quality deliverables to include accurate reports and responsive proposals

• Ensure solutions to requirements are in compliance with applicable policy and regulation

5.21. Contract Kick-Off Meeting. The contractor shall initiate work by meeting with Government representatives and contracting to ensure a common understanding of the requirements, expectations, and ultimate end products. The contract kick-off meeting shall be scheduled within 15 days of award. The contractor shall discuss the overall understanding of the project and review the background information and materials provided by Government.

Discussions shall also include the scope of work, deliverables to be produced, how the efforts will be organized, and how the project will be conducted. A concerted effort shall be made to gain a thorough understanding of the Government expectations. However, nothing discussed in this or in any subsequent meetings or discussions between the Government and the contractor shall be construed as adding, deleting, or modifying any contract requirements, including deliverable specifications and due dates.

5.22. Records, Files and Documents. All physical records, files, documents, and work papers, provided and/or generated by the Government and/or generated for the Government in performance of this PWS, maintained by the contractor which are to be transferred or released to the Government or successor contractor, shall become and remain Government property and shall be maintained and disposed of IAW AFMAN 33-363, Management of Records; AFI 33364, Records Disposition – Procedures and Responsibilities; the Federal Acquisition Regulation, and/or the Defense Federal Acquisition Regulation Supplement, as applicable.

Nothing in this section alters the rights of the Government or the contractor with respect to patents, data rights, copyrights, or any other intellectual property or proprietary information as set forth in any other part of the Application Services contract or this PWS.

5.23. Contractor Manpower Reporting. In order to support the requirements of title 10, U.S.C., section 235 and 2330a, DoD contractors will report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for AMC via the Service Contract Reporting (SCR) section of the System for Award Management (SAM) (http://sam.gov). Reporting inputs will be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. A DoD Guidebook for Service Contract Reporting in the SAM is available at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. GSA has posted guidance at https://sam.gov, search the “HELP” section. Should contractors have issues using SAM, contact the Federal Service Desk at https://www.fsd.gov.

6. Service Summary (SS) The Services Summary summarizes the most important performance objectives and performance thresholds (specific standards) as identified within the body of the PWS. The absence of any performance objective and threshold from this SS shall not detract from its enforceability nor limit the rights or remedies of the Government under any provision of the contract.

Table 1 – Services Summary

Performance Objective PWS Para. Performance Threshold Provide accurate, complete, and timely production of reports, case files, and briefings for Technical Support

3.1. thru 3.1.21.4

Accurate reports and briefings provided by the scheduled due date 95% of the time. Information provided to be at least 95% accurate with no more than 5 errors.

All inaccuracies corrected within one workday

Provide passenger screening for Space Available passengers using Transportation Security Administration, e-Secure Flight

3.1.2. Passenger screening required 100% of the

time

Provide timely and satisfactory assistance to locations with/without GATES (fixed/deployed) for general

3.1.8. thru 3.1.10. Accurate data entry with no more than 5 errors; available in IGC 95% of the time at least 2 hours prior to departure aerial port guidance on manual passenger and cargo manifesting

Provide accurate, complete, and timely production of reports and briefings for Program Management Support

3.3. thru 3.3.3. Accurate reports and briefings provided by the scheduled due date 95% of the time. Information provided to be at least 95% accurate with no more than 5 errors.

All inaccuracies corrected within one workday

Provide accurate processing of passenger baggage claims

3.1.20. thru

3.1.20.1 and 3.1.20.5

Accurate reports and briefings provided by the scheduled due date 95% of the time. Information provided to be at least 95% accurate with no more than 5 errors.

All inaccuracies corrected within one workday

Provide Ad Hoc Data Requests 3.1.12 Accurate reports and methodology for the implementation of analytical processes in order to gather, process, and disseminate recurring and specially requested mission data and informational products with 90% accuracy under very stringent timelines.

Provide Web Services 3.1.5 Act as the primary focal point for design, application, user access and permissions based on applicable government policy, and maintaining Air Transportation Web Resources. Information provided to be at least 95% accurate with no more than 5 errors. All inaccuracies corrected within one workday.

7. SECURITY REQUIREMENTS

SECURITY. The contractor and all contractor personnel shall abide by all AF and local rules, procedures and standards of conduct. A Department of Defense Contract Security Classification Specification (DD Form 254) is required for access to classified material. The contractor shall also perform IAW 32 CFR part 117. The contractor will be given access to applicable documentation to include requirements, plans, specifications, studies, and analyses up to and including SECRET classification.

7.1. Security Clearance. Contractors working on this contract will be required to access classified information up to the Secret level. All contractor personnel working on the contract are required to have a minimum of a Tier 3 Security Investigation with “SECRET” eligibility and be currently enrolled in Continuous Vetting to perform work on this TO. Contractor personnel shall have at least an “interim “SECRET” access security clearance and accepted by Director/Commander within 30 calendar days of task order award. Classified work performed under this contract will be conducted in a secure environment. Once contractor’s security eligibility is verified, Government will give contractor access to applicable Government facilities from the commencement of the contract until completion. Some AMC missions are highly sensitive/limited need-to-know and occur with little or no notice. Contractor personnel shall comply with AMC, USTRANSCOM, 618 AOC, and installation commander security requirements. The contractor shall also complete visit requests for each individual that will be performing work on the contract in the Defense Counterintelligence Security Agency (DCSA) Defense Information System for Security (DISS) prior to performance start date. The prime contractor shall ensure that any teaming partners or subcontractors (if approved by the GCA) have the appropriate clearances prior to beginning performance. If the Contractor is notified by any Government official having security cognizance over the contract that an employee’s Security Clearance has been revoked or suspended, the Contractor shall notify the Government the same day as the Contractor receives the notice. For access to unclassified AF networks only, contractor must, at a minimum, have a completed verifiable Tier 1 investigation.

The contractor must possess or obtain an appropriate facility security clearance as identified below prior to performing work on a classified Government contract:

(SELECT ONE) Top Secret Secret

Contractor Consent to Background Checks. Contractor shall not employ persons to perform under this TO if such employee is deemed or identified by Scott AFB as a potential threat to the health, safety, security, general well-being, or operational mission of the installation and its population, nor shall the contractor or subcontractor employ persons under this TO who have an outstanding criminal warrant as identified by DataMax through the National Crime Information Center. DataMax checks will verify if a person is wanted by local, state, and/or federal agencies.

All contractor and subcontractor (if approved by the GCA) personnel must consent to DataMax background checks. If contractor/subcontractor personnel who do not consent to DataMax check will be denied access to the installation. Information required to conduct DataMax check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. Contractor must have this information ready to provide to the Scott Visitor Control Center, if requested.

Industrial Security Requirements. Contractor shall comply with 32 CFR part 117, DODM

5220.32 Volume 1_AFMAN 16-1406 Volume 1, DoDM 5200.01, Volume 1_DAFMAN 16- 1404 Volume 1, DoDM 5200.01, Volume 2_AFMAN 16-1404 Volume 2, and DoDM 5200.01, Volume 3_DAFMAN 16-1404 Volume 3, DoDI 5200.48_DAFI 16-1403, and DAFI 16-1402.

Facility and employee security clearances are obtained according DODM 5220.32 Volume 1_AFMAN 16-1406 Volume 1and DoDM 5200.02_DFMAN 16-1405. This manual includes specific requirements for the handling of classified information, security clearance, control of areas, visitor control procedures, Sub-Contractors, vendors and suppliers, consultants, parent-subsidiary and multiple facility organizations, sensitive compartmented and Communications Security (COMSEC) information, overseas operations, security requirements for automated information systems, and operations security (OPSEC). This includes clearance procedures, visitors, and inspections.

Safeguarding Classified Information. This TO deals with classified information. Contractor personnel must meet Air Force standards for storing, processing, handling, and marking and derivative classification of classified information and systems. Additionally, all classified resources (e.g. maps, publication/instructions, photos) provided by the Government to assist Contractor personnel in the performance of this TO will be surrendered upon termination of employment or the end of the TO performance period. Contractor personnel shall not store any classified information at their company location or laptops.

Security support provided by the Air Force to the contractor to include storage containers for classified information/material, use of base destruction facilities, classified reproduction facilities, use of base classified mail services, security badging, base visitor control, investigation of security incidents, base traffic regulations, the use of security forms, and conducting inspections required by 32 CFR part 117, and DODM 5220.32 Volume 1_AFMAN 16-1406 Volume 1.

Security support requiring joint Air Force and contractor coordination includes packaging classified information, mailing and receiving classified materials, implementing emergency procedures for protection of classified information, security checks, and internal security controls for protection of classified material and high value pilfer able property.

Safeguarding Unclassified and/or Controlled Unclassified Information (CUI). Contractor must meet Air Force standards for storing, processing, and handling controlled, unclassified information and systems, IAW DoDI 5200.48_DAFI 16-1403. Additionally, all resources (e.g.

maps, publication/instructions, photos) provided by Government to assist contractor personnel in the performance of their contract will be surrendered upon termination of employment or the end of the contract performance period. The Government will take reasonable steps, by controlled access and need-to-know procedures, to protect against public release of attribution information of the contractor.