Attachment_5_Performance_Requirements_Summary.pdf

ATTACHMENT 5

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Required Service

Performance Standards

Acceptable Quality Levels

Method Of

Surveillance

Incentive (Negative) (Impact on Contractor Payments)

Claims System and Facility tested and operational

Weekly Reports

Have system and facility in place, tested and operationally capable within 90 calendar days following issuance of task 1 (PWS Section

5.1)

Transition of all work and responsibilities of the incumbent contractor within 150 calendar days after issuance of task (PWS Section 5.1)

Submit Weekly Reports on progress towards 90 and 150 day targets noting accomplishments and problems.

100% Government

Acceptance

Review of systems documentation and procedures, website and testing of functionality by

TRIP and Audit contractor staff.

Treasury review and discussions with prior contractor

Treasury Review

33% penalty for each month delay in completion.

Contractual Remedies

Systems Security

Compliance (Section 5.2 and

5.6)

Compliance with Security

Assessment and Compliance Within 90 days of contract award

100% compliance

Treasury IT approval of assessment report

Periodic Review and Readiness Testing

(Section- 5.2)

Following initial acceptance testing of the data system, testing will occur periodically to ensure compliance with TRIP requirements.

Resolution of any noted deficiencies within 30 calendar days of notification

System will be tested 2-3 times per year by TRIP and Audit contractor staff in conditions that simulate

Program activation.

Activation and

Ongoing Operation of the Facility

(See Section 5.4)

Process Initial Notice of Loss, Certification of Loss, and Payment recommendations within required time frames (see section 6.0)

Monthly Progress Narrative report covering work planned and accomplished within 15 business days of month end.

Respond to correspondence, problems and other inquiries within required time frames (see Section

6.0)

Respond to incoming telephone inquiries within required time frames (See Section 6.0)

90%

100%

Treasury review of weekly reports and insurer feedback reports and periodic sampling

Treasury Review of weekly

Develop and Test Statistical Agent Capability and reporting system (Section 5.5)

Deliver a data system capable of consolidating data from Treasury, TRIP Management contractor(s) and TRIP Audit contractor within 90 calendar days of issuance of task 5

100%

Treasury Review of documentation and reports

33% penalty for each month delay in completion

Periodic Review and Readiness

Testing (Section- 5.6)

Following initial acceptance testing of the

Statistical Agent system, testing will occur periodically to ensure compliance with TRIP requirements.

Resolution of any noted deficiencies within 30 calendar days of notification

System will be tested 2-3 times per year by

TRIP and Audit contractor staff in conditions that simulate Program activation.

Statistical Agent Reporting and

Analysis following Program Activation

(Section 5.7)

Provide data reports of payments made and statistical reports projecting potential losses utilizing accepted actuarial practices.

Treasury review of reports generated