A11_Solicitation Attachment 1.pdf

PERFORMANCE WORK STATEMENT

FOR

OFFICE CLEANING SERVICES

AT

WAPPAPELLO LAKE

June 2022

Table of Contents

1.0 Description of Services

1.1 Administration Buildings Cleaning

1.2 Visitor Center Cleaning

1.3 Strip and Wax (optional item):

1.4 Scrub, mop, wax and buff (optional item):

1.5 Cleaning Schedule

1.6 Recognized Holidays

2.0 Service Delivery Summary (SDS)

2.1. Quality Control

2.2. Quality Assurance. ............................................................................................................ Error! Bookmark not defined.

3.0 Government-Furnished Facilities, Material, Equipment and Services

3.1. Keys

3.2. Government Supplied Item

4.0 Contractor Furnished Equipment, Personnel, Materials, and Services

4.1. General

4.2. Personal Protective Equipment

4.3. Equipment, Materials and Supplies

4.4. Transportation Furnished by the Contractor

4.5. Supervision Requirements

4.6. Inspection

5.0 General Information

5.1. Mission

5.2. Background

5.3. Environmental Protection

5.4. Permits and Responsibilities

5.5. Protection of Historical Properties

5.6. Security Requirements

5.7. Interfaces

5.8. Contracting Officer and Contracting Officer Representative (Quality Assurance Personnel)

5.9. Safety Requirements and Reports

5.10. Required Insurance

6.0 Appendices

Appendix A: Workload Estimates Appendix B: Area Map Appendix C: Data Requirements Appendix D: Definitions Appendix E: Quality Assurance Surveillance Plan Appendix F: 1-4 Accident Prevention Program ............................................................................................................. 17-21 Appendix G: Office Cleaning Master Work Plan (OCMWP) APPENDIX H: Administration Offices Floor Plans Appendix I: Visitor Center Floor Plans

WAPPAPELLO, MISSOURI

OFFICE CLEANING SERVICES

PERFORMANCE WORK STATEMENT

FOR

WAPPAPELLO LAKE

1.0 Description of Services. The Contractor shall provide non-personal services, to include all personnel, transportation, equipment, materials, supervision, and other items and services necessary to perform the cleaning of two Administration Buildings (Management Office and Maintenance Building) and the Visitor Center at Wappapello Lake. Workload estimates can be found in Appendix A. The Contractor’s performance will be based on the Contracting Officer’s (KO) evaluation and Contracting Officer’s Representative (COR) (Quality Assurance Personnel) evaluation and the results required by the Service Delivery Summary (SDS) and not the method of performance. Results of the evaluations will be the determining factor for the success or failure of this contract. The Contractor shall comply with applicable federal, regional, state, local laws, and normal industry standards, practices, specifications and/or guides.

1.1 Administration Buildings Cleaning. Floor plans for the Administration buildings can be found in Appendix G. The exterior and interior of each building shall be cleaned each time the facility is serviced. Tile, concrete, laminate, carpet, and ceramic tile flooring shall be cleaned in accordance with manufactures recommendations. All restrooms including fixtures and shower stall walls, curtains, and floors shall be cleaned.

New properly sized trash bags (supplied by the Government) shall be placed in each of the trash containers.

Trash shall be deposited in the outside dumpster. An adequate supply of toilet paper, paper towels, and hand soap (supplied by the Government) shall be replenished in each facility. If toilets or urinals are not functioning properly, the Contractor shall attempt to correct the problem through use of a plunger only. If the problem cannot be corrected, the Contractor shall notify the COR as soon as possible. Light fixtures shall be cleaned.

All stainless fixtures shall be shined, and all hard water stains removed. All furniture, fixtures, and displays including but not limited to, desks, chairs, bookshelves, file cabinets, telephones, tables, copy machines, computers, partitions, window sills, window blinds, mounted animals, recycle containers and bulletin boards shall be cleaned. All furniture and chairs shall be cleaned as per manufactures recommendations. When dusting, care must be taken to replace items on desks and shelves as close to their original position as possible.

Ash tray/trash receptacles will be cleaned. The Contractor will provide the necessary and proper equipment to buff waxed vinyl floors to a high gloss shine at least every other week. All stains and scuffmarks will be removed each time the facility is serviced. Special attention shall be made to ensure floors are not slippery.

Contractor shall schedule floor buffing with Government representative. Interior and exterior floor mats (supplied by the government) will cleaned to remove soiled and stained areas each time building is serviced.

All carpets will be vacuumed, and spot cleaned to remove soiled and stained areas each time buildings are serviced. During the months of January and July all carpets will be cleaned with a commercial carpet cleaner.

Management Office coffee area and Maintenance Building lunchroom kitchen area, sink, exterior of refrigerator and stove, and interior and exterior of microwave ovens along with counter tops shall be cleaned.

All stainless fixtures shall be shined, and all streaks and water stains/deposits removed. The entire exterior of the buildings shall be cleaned. All sidewalks and the area within 20 feet at each facility will be cleaned.

Windows shall be cleaned by the first week of each month from March thru November.

1.2 Visitor Center Cleaning. Floor plans for the Visitor Center building can be found in Appendix H. The exterior and interior of the building shall be cleaned each time the facility is serviced. Tile, concrete, laminate, carpet, and ceramic tile flooring shall be cleaned in accordance with manufactures recommendations. All restrooms including fixtures and shower stall walls, curtains, and floors shall be cleaned. New properly sized trash bags (supplied by the Government) shall be placed in each of the trash containers. Trash shall be deposited in the outside dumpster. An adequate supply of toilet paper, paper towels, and hand soap (supplied by the Government) shall be replenished in each facility. If toilets or urinals are not functioning properly, the Contractor shall attempt to correct the problem through use of a plunger only. If the problem cannot be corrected, the Contractor shall notify the COR. Light fixtures shall be cleaned. All stainless fixtures shall be shined, and all hard water stains removed. All furniture, fixtures, and displays including but not limited to, desks, chairs, bookshelves, file cabinets, telephones, tables, copy machines, computers, partitions, window sills, window blinds, mounted animals, recycle containers and bulletin boards shall be cleaned. All furniture and chairs shall be cleaned using an approved cleaner. When dusting, care must be taken to replace items on desks and shelves as close to their original position as possible. Ash tray/trash receptacles will be cleaned.

The Contractor will provide the necessary and proper equipment to buff waxed vinyl floors to a high gloss shine at least once a week. All stains and scuffmarks will be removed each time the facility is serviced.

Special attention shall be made to ensure floors are not slippery. Contractor shall schedule floor buffing with Government representative. Interior and exterior floor mats (supplied by the government) will be vacuumed and cleaned to remove soiled and stained areas each time building is serviced. All carpets will be vacuumed, and spot cleaned to remove soiled and stained areas each time buildings are serviced. During the months of January and July all carpets will be cleaned with a commercial carpet cleaner. All stainless fixtures shall be shined, and all streaks and water stains/deposits removed. The entire exterior of the buildings shall be cleaned. All sidewalks and the area within 20 feet at each facility will be cleaned. Windows shall be cleaned by the first week of each month from April thru October.

1.3 Strip and Wax Vinyl/tile floors be stripped of all wax and commercial sealer and wax be applied as per manufacture recommendations. All substances used to strip/wax floors shall be of commercial quality and be approved in advance by the Contracting Officer. An approximate square footage of tile in the Administration buildings is 5280 square feet (Management Office 4220, Maintenance building 1160). The approximate square footage of tile at the Visitor Center is 1480. Contractor shall sweep or dust mop all loose dust and dirt and remove any stains prior to stripping and waxing. Contractor shall use a commercially available stripper to remove all wax from vinyl tile floors. Contractor shall scrub the loose wax using a commercial buffer machine with a brush or nylon pads. Attention shall be made to remove all wax in corners, along baseboards and under furniture including furniture legs. The Contractor shall apply two coats of commercial sealer and three coats of a polymer wax. The new wax surface will be allowed to cure in accordance with label directions and buffed accordingly. The Contractor should be aware that the administration offices contain many cubicles consisting of small offices with office furniture with many obstacles that may limit the use of commercial buffers. Contractor will be required to move furniture in order to strip/wax the entire floor including under desks and furniture legs. Strip and wax will be completed during the month of September or a mutually accepted time. Compensation for this work shall be built into your monthly bid price.

1.4 Scrub, mop, wax and buff Vinyl/tile floors will be scrubbed using a commercial buffer machine with a brush or nylon pads to remove the top layer of wax. After scrubbing, the floor shall be cleaned to remove all loose wax then apply three coats of an approved commercial polymer wax. The new wax surface will be allowed to cure in accordance with label directions and buffed accordingly. Scrub, mop, wax and buffing will be completed during the month of March or a mutually accepted time. Compensation for this work shall be built into your monthly bid price.

1.5 Cleaning Schedule. The Administration Buildings shall be serviced on Monday, Wednesday, Friday. When scheduled service days occur on a Federal holiday the Administration Buildings shall not be serviced except for Memorial Day, Juneteenth, Independence Day and Labor Day. Work shall be performed between the hours of 5pm and midnight unless otherwise approved by the COR. The Bill Emerson Memorial Visitor Center shall be serviced every Monday starting last week of March thru 30 October. For the months of November, December, January, February and March the Visitor Center will be cleaned the 2nd Monday of each of those months. Work shall be performed between the hours of 5pm and midnight unless otherwise approved by the COR.

1.6 Recognized Holidays. The Contractor is not required to provide service on these federal holidays, except in emergency situations. The federal holidays are as follows:

New Year’s Day - 1 January Veteran’s Day - 11 November Martin Luther King Day - 3rd Monday in January Thanksgiving Day - 4th Thursday in November President’s Birthday - 3rd Monday in February Christmas Day - 25 December

Columbus Day - 2nd Monday in October

2.0 Service Delivery Summary (SDS). The contract service requirements are summarized in performance objectives that relate directly to requirements. The performance threshold briefly describes the minimally acceptable levels of service required for each requirement. The SDS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of government validation and confirmation of services provided. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

REMEDY

METHOD OF

ASSESSMENT

SDS-1

Administration and Visitor Center building Cleaning

Paras. 1.1 and 1.2 Inclusive

No more than two

(2) valid defect per service.

Re-performance within 24 hours of notification, or a mutually acceptable timeframe to KO, COR and Contractor.

Periodic Validation or planned inspection or 100% inspection.

2.1. Quality Control. The Contractor shall provide a written description of the quality control system to include identification of the commercial practices and procedures to be used. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-performance and continual repeat of defective service does not occur. The Contractor shall submit a written quality control plan to the COR for approval.

The Contractor shall submit the plan with the bid package. The plan shall specifically address the Contractor’s strategy to provide quality workmanship, continual process improvement and for correcting deficiencies as required.

2.2. Quality Assurance. The government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this contract. This is accomplished by using the enclosed Quality Assurance Surveillance Plan (QASP) to inspect the contractor per the contract requirements shown herein. The QASP defines how the individual Contract requirements/performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

3.0 Government-Furnished Facilities, Material, Equipment and Services

3.1. Keys. The Government will furnish keys necessary for access to designated work areas. The Contractor shall pick up and sign for the necessary keys at the Wappapello Lake Project Office no more than twenty-four

(24) hours prior to start of work and return the keys to the Project Office within twenty-four (24) hours after completion of contract. NOTE: Duplication of Government furnished keys is not permitted. The Contractor shall immediately report the loss of any key to the COR. If keys are lost and/or not returned, a deduction fee of $250.00 per key will be made from the next billed invoice.

3.2. Government Supplied Item. The Government will supply all trash bags, toilet paper, paper towels, and hand soap to be used in this contract.

4.0 Contractor Furnished Equipment, Personnel, Materials, and Services

4.1. General. All Contractor furnished equipment and materials used in the performance of this contract shall be of suitable size and type for the intended use. The Contractor shall furnish capable and competent personnel associated with the performance of this contract. The Contractor is required to submit an Office Cleaning Master Work Plan as described in Appendix F.

4.2. Personal Protective Equipment. The Contractor is responsible for providing all appropriate personal protective equipment in accordance with EM 385-1-1 during the performance of this contract.

4.3. Equipment, Materials and Supplies. The Contractor shall provide all equipment materials and supplies necessary to perform all services under this contract. The equipment must be in accordance with EM385-1-1 All equipment, materials and supplies shall be equipped with manufacturer's recommended safety protective devices to ensure worker and public safety at all times. Equipment shall be inspected daily, by the Contractor, and maintained in good working condition. The Contractor shall maintain a binder containing SDS (Safety Data Sheets) for all cleaning supplies stored at government facilities. Binder shall be stored in the janitor closet in the Administration Buildings and Visitor Center. The Government reserves the right to deny storage of certain cleaners at Government facilities. All cleaning solutions, etc. must be kept in properly labeled containers. All Contractors’ equipment, materials, and supplies shall be removed from Government property at the end of each working day unless otherwise approved by the COR. A small janitorial closet is available for storage of some items at the Administration Building Management office, the furnace room in the maintenance building, and the janitor closet at the Visitor Center.

4.4. Transportation Furnished by the Contractor. All vehicles used in the performance of this contract shall be kept clean and in a safe operating condition and in accordance with EM385-1-1.Vehicles shall be clearly marked with an identification sign showing the Contractor's name, type of business and address and telephone number.

4.5. Supervision Requirements. A minimum of one (1) supervisor shall be on duty during all scheduled working hours to ensure compliance with the contract specifications. The Contractor must supply in writing the name(s) of his supervisor(s) who can be contacted on a daily basis and shall furnish a telephone number and mailing address. The Contractor shall furnish a line of communication to the supervisor on duty who can be contacted, during business hours. This communication link shall be a supervisor's cell phone, pager or similar devices that will allow for reliable communication with COR. The Government may require the contractor to immediately remove from the work site any employee of the contractor who endangers persons or property. Notification shall be by telephone or in person and shall be confirmed in writing as soon as possible. No such removal, however, will reduce the contractor’s obligation to perform all work required under this contract.

4.6. Inspection. The Contracting Officer/COR reserves the right to inspect any and all equipment, materials, and supplies prior to award of this contract and during the course of this contract. The Contractor shall inspect all equipment and materials to be made available prior to the commencement of any work. Any equipment or materials found to be unsafe or not in conformity with the contract specifications, shall not be used.

5.0 General Information.

5.1. Mission. Wappapello Lake is a Corps of Engineers Civil Works Water Resource Project developed for the purposes of Flood Risk Management, Recreation, Fish and Wildlife Conservation, This 44,000 acre public land and resource hosts over 1.2 million visitors annually pursuing outdoor recreation opportunities, including camping, fishing, boating, hiking, and hunting. Wappapello Lake Project Office address is 10992 Highway T, Wappapello MO63966.

5.2. Background. Wappapello Lake is located in southeast Missouri, approximately 12 miles north of Poplar Bluff, Missouri, 165 miles south of St. Louis, Missouri, and the primary transportation service corridor is U.S.

Highway 67 and 60. Several communities surround the lake including, Wappapello, Puxico, and, Greenville.

Wappapello Lake experiences four distinct seasons and receives an average of 48 inches of precipitation annually, with an average high temperature of 91 degrees in the month of July, and an average low of 23 degrees in the month of January. The contract areas are the public lands surrounding the lake.

5.3. Environmental Protection

5.3.1. Protection of the Environment. This paragraph prescribes actions required for prevention of environmental pollution during and as the result of operations under this contract. For the purpose of this specification, environmental pollution is defined as the presence of chemicals physical or biological elements, or other agents, which adversely affect human health or welfare; unfavorably alter ecological balances; affect other species or degrade the utility of the environment for aesthetic and recreational purposes. The control of environmental pollution requires consideration of air, water and land; and involves noise, solid waste management of radiant energy and radioactive materials as well as other pollutants.

5.3.2. Protection of Land Resources. The work areas on which the work is to be performed under this contract and the land resources adjacent thereto shall be preserved in their present condition. Damage caused to public or private land as a result of the Contractor's operations shall be repaired by the Contractor.

5.3.3. Protection of Water Resources. Lakes, ditches, river, canals, waterways or reservoirs shall not be polluted with waste materials, fuels, oils, bitumen, calcium chloride, insecticides, pesticides, or other similar materials harmful to fish, shellfish, or wildlife or materials.

5.3.4 Sustainability. EPA Designated. Under the Comprehensive Procurement Guidelines (CPG) program, the Environmental Protection Agency (EPA) designates products that are or can be made with recovered materials and recommends practices for buying these products. Any designated product that is being offered or supplied under thiscontract shall meet the minimum recommended content levels as identified under the CPG program.

Visit http://www.epa.gov/epawaste/conserve/tools/cpg/products for a complete list of designated products and the associated recommended content levels. Offers’ must be able to demonstrate that each offered product meets minimum content levels upon request.

5.3.4.1. Safer Choice. The contractor shall provide Safer Choice labeled products under this contract, as applicable. The contractor is encouraged to visit http://www2.epa.gov/saferchoice/products for updated lists of qualifying products.

5.3.4.2. Bio-based. The United States Department of Agriculture (USDA) designates certain bio-based products for federal procurement and specifies minimum bio-based content levels for those products. Any designated product that is being offered or supplied under this contract shall meet USDA BioPreferred minimum bio-based content level. Visit the BioPreferred web site for the complete list of designated products and the associated minimum bio based content level requirements.

5.4. Permits and Responsibilities. The Contractor shall be responsible for obtaining any necessary licenses and permits, and for complying with any applicable Federal, State, and Municipal laws, codes, and regulations, in connection with the prosecution of the work. The Contractor shall be similarly responsible for all damages to persons or property that occur as a result of his fault or negligence; shall take proper safety and health precautions to protect the work, the workers, the public and all materials delivered and work performed until completion and acceptance of the contract. The Contractor shall comply with Federal, State, and Local laws, regulations, and standards regarding environmental protection. All environmental protection matters shall be coordinated with the Contracting Officer or his authorized representative. The Contractor shall maintain all records of such requirements and make the documentation available to the appropriate entities upon request for review.

5.5. Protection of Historical Properties. The Contractor shall take necessary precautions to protect and preserve all historical properties within the work areas. The Contractor will be notified of any known historical sites prior to commencing work in a given area and shall be responsible for preservation of these sites. Should the Contractor discover any item of apparent historical value outside a known historical site, the Contractor shall leave the area undisturbed and immediately notify the Contracting Officer or his authorized representative.

5.6. Security Requirements. The Contractor and, as applicable, subcontractor shall not employ persons for work on this contract if such employee is identified as a potential threat to the health, safety, security, general well-being or operational mission of the Project, nor shall the Contractor or subcontractor employ persons under this contract who have an outstanding criminal warrant as identified by Law Enforcement Agency Data System (LEADS) through the National Crime Information Center. LEADS checks will verify if a person is wanted by local, state, and federal agencies. All Contractor and subcontractor personnel must consent to LEADS background checks. Contractor and subcontractor personnel who do not consent to a LEADS check will be denied access to the installation. Information required to conduct a LEADS check includes: full name, driver’s license number, and/or social security number, date of birth of the person entering the installation, and completion of a background check questionnaire. The Contractor shall provide this information using the appropriate documentation and shall submit it in conjunction with the Contractor’s request for Government Building Access. Completion of a successful LEADS check does not invalidate the requirement for an escort when Contractor or subcontractor personnel are working within controlled or restricted areas. Contractors shall ensure their employees and those of their subcontracts have the proper credentials allowing them to work in the United States. Persons later found to be undocumented or illegal aliens will be remanded to the proper authorities. The Contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provisions of this clause. Furthermore, nothing in this clause shall excuse the Contractor from proceeding with the contract as required. Under no circumstances will anyone other than authorized representatives of the Contractor be permitted to enter Administration Buildings and the Visitor Center for any purpose. The Contractor shall maintain security while working and shall keep all doors and windows of the Administration Buildings and Visitor Center locked and shall lock gates where applicable.

5.7. Interfaces. The Contractor shall not unduly interfere with operational activities of the Project in the performance of contract requirements.

5.8. Contracting Officer and Contracting Officer Representative (Quality Assurance Personnel). The Contracting Officer will appoint a primary and alternate representative for management of the day to day activities of the contract. The identity, title, and authority of this representative will be provided in writing to the Contractor after contract award.

5.9. Safety Requirements and Reports. This paragraph applies to contracts that require the Contractor to comply with EM 385-1-1 (e.g., contracts that include the Accident Prevention clause at FAR 52.235-13 and/or other safety provisions). EM 385-1-1 and its changes are available at https://www.usace.army.mil/ (at the Homepage, select Missions, Safety and Occupational Health, Safety and Health Requirements Manual). The Contractor shall be responsible for complying with the current edition and all changes posted on the web as of the effective date of this solicitation. The Government may inspect all equipment and materials. Any equipment or material found not in conformity with the requirements of this contract shall be removed from Government property immediately. The Contractor shall develop and submit an Accident Prevention Program, referencing Appendices E-1, E-2, E-3, and E-4 for required content, prior to commencement of work.

5.9.1. References. The publications listed below form a part of this specification to the extent referenced.

The publications are referred to within the test by the basis designation only.

NATIONAL FIRE PROTECTION ASSOCIATION (NFPA), NFPA 10, (2010) Portable Fire Extinguishers U.S. ARMY CORPS OF ENGINEERS (USACE), EM 385-1-1, (2014) Safety - Safety and Health Requirements

U.S. NATIONAL ARCHIVES AND RECORDS ADMINISTRATION (NARA), 29 CFR 1910,

Occupational Safety and Health Standards

5.9.2. Accident Prevention Plan (APP). The Contractor shall use a qualified person to prepare the written site-specific APP. Prepare the APP in accordance with the format and requirements of USACE EM 385-1-1 and as supplemented herein. Cover all paragraph and subparagraph elements in USACE EM 385-1-1, Appendix A, "Minimum Basic Outline for Accident Prevention Plan". Specific requirements for some of the APP elements are described below. The APP shall be job specific and shall address any unusual or unique aspects of the project or activity for which it is written. The APP shall interface with the Contractor's overall safety and health program. Any portions of the Contractor's overall safety and health program referenced in the APP shall include in the applicable APP elements and made site specific. The Government considers the Prime Contractor to be the "controlling authority" for all work site safety and health of the subcontractors. Contractors are responsible for informing their subcontracts of the safety provisions under the terms of the contract and the penalties for noncompliance, coordinating the work to prevent one craft from interfering with or creating hazardous working conditions for other crafts, and inspecting subcontractor operations to ensure that accident prevention responsibilities are being carried out. The APP shall be signed by the person and firm (senior person) preparing the APP, the Contractor, the on-site superintendent, the designated site safety and health officer and any designated Certified Safety Professional (CSP) and /or Certified Industrial Hygienist (CIH).

Submit the APP to the Contracting Officer's Representative (COR) for acceptance following award and prior to the post award conference for acceptance. Work cannot proceed without an accepted APP.

Once accepted by the COR, the APP and attachments will be enforced as part of the contract. Disregarding the provisions of this contract or the accepted APP will be caused for stopping of work, at the discretion of the COR, until the matter has been rectified.

Once work begins, changes to the accepted APP shall be made with the knowledge and concurrence of the COR, project superintendent, SSHO and quality control manager. Should any hazard become evident, stop work in the area, secure the area, and develop a plan to remove the hazard. Notify the COR within 24 hours of discovery. Eliminate/remove the hazard. In the interim, all necessary action shall be taken to restore and maintain safe working conditions in order to safeguard onsite personnel, visitors, the public and the environment.

Copies of the accepted plan will be maintained at the Wappapello Lake Project Office. The APP shall be continuously reviewed and amended, as necessary, throughout the life of the contract. Unusual or high hazard activities not identified in the original APP shall be incorporated in the plan as they are discovered.

5.9.3. Activity Hazard Analysis (AHA). The Activity Hazard Analysis (AHA) format shall be in accordance with USACE EM 385-1-1. Submit the AHA to the COR for review following award and prior to the post award conference. Format subsequent AHA’s as amendments to the APP. The analysis should be used during daily inspections to ensure the implementation and effectiveness of the activity’s safety and health controls.

The AHA list will be reviewed periodically and updated as necessary when procedures, scheduling or hazards change.

The activity hazard analysis shall be developed for activities being performed. The AHAs will be developed by the Contractor, supplier or subcontractor and provided to the prime Contractor for submittal to the COR.

5.9.4. Emergency Medical Treatment. Contractor will arrange for their own emergency medical treatment. Government has no responsibility to provide emergency medical treatment.

5.9.5. Reports

5.9.5.1 Accident Reports. For recordable injuries and illnesses, and property damage accidents resulting in at least $2,000 in damages, the Prime Contractor shall conduct an accident investigation to establish the root cause(s) of the accident, complete USACE Accident Report Form 3394 and provide the report to the COR with two (2) calendar days of the accident. The COR will provide copies of any required special forms.

5.9.5.2. Accident Notification. Notify the COR as soon as practicable, but not later than four (4) hours, after any accident meeting the definition of Recordable Injuries or Illnesses or High Visibility Accidents, or property damage equal to or greater than $2,000. Information shall include Contractor name; contract title; type of contract; name of activity, installation or location where accident occurred; date and time of accident; names of personnel injured; extent of property damage, if any;

extent of injury, if known, and brief description of accident: to include type of equipment used, Personnel Protective Equipment (PPE) used, etc. Preserve the conditions and evidence on the accident site until the Government investigation team arrives on-site and Government investigation is conducted.

5.9.5.3. Exposure Reports. Exposure reporting to the COR is required to be attached to the task order billing request monthly. The report is a compilation of employee-hours worked on each task order for all site workers, both prime and subcontractor. The COR will provide copies of any special forms.

5.10. Required Insurance. As required by the Contract Clause entitled “Insurance-Work on a Government Installation”, the Contractor shall furnish to the Contracting Officer, prior to the commencement of work, a certificate or written statement as evidence of the minimum insurance listed below. The Contractor shall procure and maintain such types and amounts of insurance during the entire period of his/her performance under this contract. The Contractor shall assure that the certificate or written statement is in aforementioned Contract Clause.

(1) Workmen’s Compensation – Amounts required by applicable jurisdictional statutes.

(2) Employer’s Liability Insurance - $1,000,000

(3) Comprehensive General Liability Insurance – (No property damage liability insurance is required).

Bodily Injury - $500,000 per occurrence

(4) Comprehensive Automobile Insurance Bodily Injury - $200,000 each person $500,000 each accident Property Damage - $20,000 each accident

Certificates of insurance should be submitted to the following address along with submitted bid packages:

Department of the Army St. Louis District, Corps of Engineers Wappapello Lake Management Office 10992 Hwy T Wappapello Mo. 63966-9603

6.0 Appendices

Appendix A: Workload Estimates Appendix B: Area Map Appendix C: Data Requirements Appendix D: Definitions Appendix E-1: Accident Prevention Program Appendix E-2: Accident Prevention Program Appendix E-3: Accident Prevention Program Appendix E-4: Accident Prevention Program Appendix F: Office Cleaning Master Work Plan (OCMWP) Appendix G: Administration Floor plans Appendix H: Visitor Center Floor plan

Appendix A: Annual Workload Estimates

ITEM DESCRIPTION

ESTIMATED

QUANTITIES

QTY UNIT

1 Administration Building Cleaning 156 EA 2 Visitor Center Cleaning 40 EA

Strip/ Wax Floors Administration Buildings & Visitor Center

1 EA

Scrub, Mop, Buff and Wax Floor Administrative Buildings & Visitor Center

1 EA

Appendix B: Area Map

Appendix C: Data Requirements

Provide the data as indicated below to the COR. All reports, submittals, logs, and information provided to the Government shall be electronic and compatible with Microsoft Office products.

Description Reference Format Frequency

Quality Control Plan 2.1. Contractor Format Original and changes as occurring.

Personnel Requirements- Supervision

4.5 Contractor Format

Original and changes as occurring.

Contractor Points of Contact 4.5 Contractor Format Original and changes as occurring.

Accident Prevention Plan 5.9.2 Contractor Format Original and changes as occurring.

Activity Hazard Analysis 5.9.3 USACE Form Original and changes as occurring.

Accident Reports 5.9.5.1 USACE Accident Report Form 3394

As needed.

Appendix D: Definitions

CONTRACTOR. The “Contractor” is the individual whose contract bid was accepted by the U.S. Army Corps of Engineers, and who has gained the responsibility of performing the duties governed by the specifications of this contract.

CONTRACTOR REPRESENTATIVE. A foreman or superintendent assigned to represent the interest of the Contractor with regards to all matters involving this contract.

CONTRACTING OFFICER (CO). The term “Contracting Officer” shall mean the person executing this contract on behalf of the Government, and any other officer or civilian employee who is action on his/her behalf.

CONTRACTING OFFICER’S REPRESENTATIVE (COR). An individual designated in writing by the Contracting Officer to be responsible for administration of the contract and Quality Assurance.

QUALITY CONTROL (QC). The term “Quality Control” refers to action taken by the Contractor and/or personnel to document, inspect, and control performance of services to ensure they meet the specifications and requirements of this contract.

QUALITY ASSURANCE (QA). The term “Quality Assurance” refers to action taken by the Government to ensure the Contractor’s Quality Control System is functioning and effective, and the Contractor is providing services in accordance with this contract. Refer to Appendix C.

QUALITY ASSUREANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance in accordance with contract requirements and performance standards.

CONTRACT DEFICIENCY REPORT (C.D.R.). The Contract Deficiency Report is a written record of unsatisfactory performance by the Contractor as observed by the Quality Assurance Inspector.

ACCIDENT REPORTING. An accident constitutes any and all incidents or acts involving the Contractor, which may or may not have caused obvious damage to persons or property. All accidents shall be reported to the Contracting Officer within twenty-four (24) hours of the occurrence. All serious accidents (those resulting in death or injury requiring medical attention) shall be reported immediately.

BUILDING INTERIORS - Refers to include but not limited to all fixtures, floors, inside walls, partitions, ceiling fans, doors, ceilings, trash cans, tables, benches, showers, furniture, chairs, desks, pictures and restroom fixtures.

Fixtures include but not limited to sinks, water fountains, soap dispensers, soap holders, commodes (lids and risers), urinals, hand dryers, mirrors, light covers, tissue holders, trash cans, screens, doors, louvers and ventilation system.

CLEAN (ED) - Refers to facilities free of dirt, garbage, paper, metal, trash, debris, plastic, cigarette butts, rocks, sticks, algae, moss, glass, bottle caps, pull tabs, gravel, mud, sand, grass, vegetation growth (this includes growing within cracks and expansions joints in sidewalks), leaves, graffiti, grease, stains, food particles, residues, insects, spiders, and all nests, webs, ashes, charred wood, soap scum, mold, mildew, water spots, standing water, slippery conditions, bird droppings, and shall be free of offensive odor and disinfected.

BUILDING EXTERIORS - Refers to all but not limited to light covers, louvers, screens, doors, windows, sidewalks, ventilation systems, recesses, eaves, windows, roofs, walls and signs.

Appendix E: Quality Assurance Surveillance Plan

OFFICE CLEANING SERVICES AT WAPPAPELLO LAKE

QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose: This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract. The intent is to ensure that the contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract, and that the Government only pays for the acceptable level of services received.

1. Critical performance processes and requirements. Critical to the performance of the contract, the contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, other items and services necessary to perform as defined in the Performance Work Statement

(PWS).

2. Performance Standards

a. Schedule. The dates for services and the actual accomplishment of the services in accordance with the schedule will be assessed against original dates of services and milestones established for the contract.

b. Service. The services required to be performed will be assessed against the PWS detailed in the contract, for the required content, quality, timeliness, and accuracy.

3. Surveillance methods. The methods of surveillance used to monitor performance of this contract will include periodic validations, planned inspection, 100% inspection, and validated customer complaints.

a. Periodic Validation Method. Surveillance by Periodic Inspection is designed to inspect some part, but not all the contract service requirements. This method is a “spot check” style of evaluation. Periodic validations will be conducted on a scheduled basis (daily, weekly, or monthly) and may be adjusted, based on quality trends.

b. Planned Inspection. This method of inspection surveillance is used by the COR when individual importance or cost, where the Contractor has a record of poor performance, or services to be monitored are at several sites and can be scheduled to conserve inspection travel time.

c. 100% Inspection Method. Surveillance by this method requires that every occurrence of a performed service be monitored. This inspection method be used when the Contractors performance is unsatisfactory and tighter surveillance is necessary. In these cases, this method will not be used until the Contractor’s performance exceeds the Acceptable Quality Level (AQL) for that service.

4. Performance Measurement. Performance will be measured in accordance with the Service Delivery Summary in the following table:

PERFORMANCE

OBJECTIVE

PWS

PARA.

PERFORMANCE

THRESHOLD

REMEDY

METHOD OF

ASSESSMENT

SDS-1

Administration and Visitor Center building Cleaning

Paras. 1.1 and 1.2 Inclusive

No more than two

(2) valid defect per service.

Re-performance within 24 hours of notification, or a mutually acceptable timeframe to CO, COR and Contractor.

Periodic Validation or planned inspection or 100% inspection.

5. Failure to meet Performance Threshold. For each item that does not meet acceptable levels, the

Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 working days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the KO will determine if any further action such as issuing a warning or letter of concern is deemed necessary.

Appendix E-1 Accident Prevention Program

Appendix E-2 Accident Prevention Program

Appendix E-3 Accident Prevention Program

Appendix E-4 Accident Prevention Program

Appendix F: Office Cleaning Master Work Plan (OCMWP)

The Office Cleaning Master Work Plan shall include at a minimum the following:

1. The equipment and materials to be used,

2. The name and telephone number(s) of supervisor(s) to whom deficiencies should be reported,

3. The name(s) and telephone number(s) of supervisor(s) who can be contacted on a daily basis,

4. The telephone number(s) and mailing address of the Contractor through which he can normally be contacted on a daily basis,

5. The telephone number(s) where persons of authority within the Contractor’s organization can be reached during non-duty hours,

6. The Contractor’s Quality Control Plan including:

a. Identification of authorized Quality Control Inspectors, whose duty shall be to verify Contractor compliance, their vehicles, and work/ inspection schedule.

b. An inspection method identifying deficiencies in the quality of services performed before the level of performance is unacceptable.

c. A method and response time for correcting minor deficiencies and unacceptable work that the Contractor is requested to re-perform.

d. Quality Control Report covering the mowing completed, which shall include, as a minimum, the following:

1. Inspector’s name

2. Contractor/contract number

3. Date

4. Time/Duration of inspection

5. Items/Areas inspected

6. Defects encountered

7. Corrective actions taken

8. Actions to prevent future occurrence

9. Safety/Security violations

10. Unusual conditions (Note: Quality Control Report shall be maintained by the Contractor for the duration of the contract and may be requested by the Government at any time. The Quality Control Report shall be filled out by the Contractor representative during time of actual services. The Quality Control Report shall be submitted to the Government upon completion of each mowing.)

7. The Contractor’s Accident Prevention Program, as required by EM 385-1-1, including:

a. The Accident Prevention Plan, and

b. The Activity Hazard Analysis, see Appendix G

8. The number and names of employees and how employees are to be used,

9. The work schedule of each crew,

10. The schedule of work for each contract area including expected dates and times of work to be performed.

APPENDIX G Administration Offices Floor Plans

Appendix H Visitor Center Floor Plans

APPENDIX H