A1-DRAFT-PWS_Miramar_Telephone_Switch_Maintenance.pdf

PERFORMANCE WORK STATEMENT

TELEPHONE SWITCH MAINTENANCE

Performance Work Statement

1.0 Introduction – The S-6 Department aboard Marine Corps Air Station (MCAS) Miramar provides voice and data communication services for all Station and tenant organizations. These services are critical in order to perform their daily functions, maintain operational readiness, operate the airfield, and accomplish their mission.

2.0 Background – Voice services aboard MCAS Miramar are provided by a government owned AVAYA

Communications Manager 6 (CM6) switch with multiple attached 3rd party pieces of equipment. The CM6 switch and 3rd party equipment were installed in December 2012. Installation, operation, and maintenance of the Avaya

Equipment is performed by AVAYA certified technicians.

3.0 Scope – The services set forth in this Performance Work Statement (PWS) will provide MCAS Miramar with personnel to install, operate, and maintain (IOM) the voice and data services provided by the S-6 Department

Telephone office. Voice services include the IOM of the AVAYA CM6 telephone switch and all 3rd party equipment used to provide those services to include the installation and movement of voice and data circuits as directed by the S-6 Department Telephone office. Data services include extending Local Exchange Carrier (LEC) circuits as required to any location throughout the Air Station via copper or fiber optic cabling, troubleshooting circuit disruptions, tracing and repairing inside and outside plant cabling.

4.0 Applicable Directives – The S-6 Department Telephone office in conjunction with the S-6 Department Cyber

Security/ Information Assurance Office work together to ensure the AVAYA CM6 and 3rd party equipment meet all

Joint Interoperability Test Command (JITC) and Defense Information Systems Agency (DISA) directives and guidelines for connection into the DISA networks.

5.0 Performance Requirements - Contractor shall perform IOM and repair services to include inspection, cleaning, reconfiguration, adjusting, testing, and the replacement of parts and software to ensure equipment is operational at all times according to the manufacturer’s specifications and MCAS Miramar requirements.

5.1 General Tasks - Contractor shall perform installation, operation, maintenance and repair services to include inspection, cleaning, reconfiguration, adjusting, testing, and the replacement of parts and software to ensure equipment is operational at all times according to the manufacturer’s specifications and MCAS Miramar requirements.

5.1.1 The contractor shall thoroughly inspect all equipment parts for deterioration, excessive wear, or any other defects that affect telephone operability, and correct them in accordance with the manufacturer’s specifications.

5.1.2 In the event replacement parts are required to perform this service, the contractor shall be required to furnish all replacement parts at no additional cost to the U.S. Government.

5.1.3 The Contractor shall furnish only new original equipment manufacturer (OEM) parts with the most up to date firmware and software to affect any repair or replacement. All parts installed shall become the property of the US Government.

5.1.4 The Contractor shall furnish an accurate, current maintenance record upon the completion of each maintenance (preventative or corrective) service for each service call completed. The Government shall maintain and update a maintenance service log in regards to the telephone system for the duration of the contract.

1. The Government will provide the Maintenance Team Supervisor with routine work requests using the

Contractor Service Authorization Form (hereafter known as the CSA) in order to preform regular daily tasks i.e. Adds, Moves, and Changes.

2. Normal work requests involving 5 or less work tasks will be completed within 2 normal business days.

a. 1 business day per 5 additional tasks will be allowed for each CSA.

b. Contractor will not be held responsible for time frames that have been documented due to a

Government delay (i.e. lack of supplies, no access to facilities).

c. Contractor will provide copies of all completed CSAs on a weekly basis.

5.1.5 The Contractor response time after initial contact will be:

1. 2 hours for emergency response when problem is service affecting and impacts mission of the air station. i.e. safety of life or safety of flight.

2. 24 hours for routine work.

5.1.6 The Contractor shall be responsible for maintaining the maintenance contracts and warranties for equipment listed under 5.2.2., 7.0, and 7.1. The Contractor will serve as the MCAS Miramar S-6 Telephone

Office single point of contact for work to be performed on the listed equipment.

5.1.7 The Contractor shall perform installation, operation, maintenance, and repair of telecommunications services as directed by MCAS Miramar S-6 telephone office personnel through the use of a Contractor Service

Authorization (CSA) form. CSA’s are utilized to provide specific direction to contractor personnel in the movement, installation, relocation, and reconfiguration of telephone lines and telecommunications services.

Inside plant (ISP) wiring parts required for the completion of CSA’s will be provided by the US Government.

5.2 Personnel Requirements for the AVAYA CM6 suite - The contractor shall provide an experienced team of telephone maintenance personnel with applicable experience on the AVAYA CM6 suite of hardware and software and possess the requested skill sets, as detailed below, in order to ensure proper maintenance and repair are continuously achieved to further ensure uninterrupted telephone support aboard MCAS Miramar. This will consist of accomplishing all scheduled and unscheduled organizational level maintenance identified herein.

5.2.1 The proposed team of telephone maintenance personnel should consist of one (1) Maintenance Team

Supervisor and two (2) Technicians. Each maintenance team member shall support the MCAS Miramar S-6 and liaison with the S-6 Telecommunications Manager in order to coordinate appropriate service completion as outlined herein. All work performed by the Contractor personnel shall be performed in accordance with the applicable manufacturer’s technical manuals and in accordance with local processes and procedures. A list of skill summaries and tasks required for the performance of this contract by the team of telephone maintenance personnel is provided below. All telephone maintenance personnel must be able to perform the following tasks provided below without direct supervision, and be capable of providing effective one-on-one instruction to

MCAS Miramar telecommunications personnel on practical maintenance applications.

5.2.2 Supervisor Skill Summary: The Maintenance Team Supervisor (hereafter referred to as “Supervisor”) shall be Avaya CM6 certified and provide system administration services identified in paragraph 5.2.2.1 through 5.2.2.8:

1. Fault Management - The Supervisor shall work to resolve failures and fault conditions in MCAS

Miramar’s supported products and initiate corrective actions to reduce faults, minimize network outages, and maximize network service availability.

Monitor Supported Products and adjuncts, respond to alarms, initiate corrective actions and provide status to the Customer.

Notify the Customer within one (1) hour of receipt of major alarms

Provide status updates to the Customer on all outages until complete resolution is obtained.

Report circuit problems to circuit providers, when appropriate.

Coordinate activities of technicians required to resolve fault conditions including dispatch or repair personnel (subject to and limited by the terms of the customer’s maintenance agreement).

Work with the maintenance provider to run diagnostic tests upon resolution to verify Supported

Products operation.

Support service to detect, isolate and resolve network problems.

Check system reports to help monitor systems, network activity, and performance.

2. Telecommunication System Configuration Backup -The Supervisor will execute back-ups on a periodic basis and provide these backups to the customer for storage at a remote location. The saving of data from the Avaya telecommunication component to local media is critical for retention and disaster recovery purposes.

3. On-site Moves, Add’s & Changes (MAC’s)

Simple MACs are defined as on-site delivery of move, add, change and delete activity for software, at the user level. The Supervisor shall provide on-site support of MAC activity for supported products upon receipt of a correctly completed, Contractor Service Authorization

(CSA) form as mutually agreed upon by customer and contractor.

The CSA will be issued by the assigned telecommunications specialist in the telephone office after they have received a request from user/customer.

Complex MACs are defined as on-site delivery of move, add, change and delete activity for network components, at system, network or application level.

The Supervisor shall provide on-site support of MAC activity for supported products upon receipt of a correctly completed CSA as mutually agreed upon by customer and contractor.

Sample complex MAC requests include but are not limited to:

Routing features such as simple Automatic Route Selection and Least Cost Routing changes.

Hunt groups (Universal Call Distributor, Automatic Call Distributor) creation and modification.

System intercept treatment and redirection.

Other non-engineering level software changes mutually agreed upon by Avaya

Consultant and the Customer.

Voice mail and Automated Attendant systems.

4. Performance Measurement - The Supervisor shall ensure that MCAS Miramar has adequate equipment and network resources to support their mission by providing a monthly traffic analysis report on the

Avaya CM6 and voice equipment to capture the following information:

Busy hour call rated processor occupancy

Port network time slot usage

Service circuits usage

Trunk group usage

Load balancing

Tone receiver usage

System capacity

5. Technical Consulting

The Supervisor shall offer guidance for installation, administration, features, and applications as his schedule permits during the coverage hour and period.

The Supervisor shall provide answers to questions about installation, administration, features and applications. This can include, for example, recommendations on system configuration changes, interpretations of reports, operational analysis, and explanations of complex or new features beyond what is in the system documentation.

The Supervisor shall perform voice project pre-service coordination and testing (e.g.: coordinate work functions and availability across vendors, coordinate temporary changes needed for precut testing) and provide consultative support for project teams during addition of project facilities.

The Supervisor shall support addition, move or re-arrangement of project facilities (e.g.: digital

T1 spans, DID, CO, Tie Lines, Outside and Inside Plant, coordinate Dedicated Tech Activities) terminating on Avaya CM6 or other part of the MCAS Miramar voice network. The Supervisor shall:

Review project configuration to determine if additional hardware (e.g.: circuits packs, carriers, outside plant, inside plant) is required. Facilitate ordering of necessary project components and coordinate installation.

Review Designs, Project, and Implementation Plans to help MCAS Miramar

Telecommunications office determine the feasibility of telecommunication projects.

Coordinate with the Customer to coordinate projects from order through cutover and testing.

During provisioning and cutover, verify working condition of routing software though call-through tests and notify customer when successful testing has been completed.

6. Network Carrier and Wiring Vendor Support - The Supervisor shall act as an agent on the customers behalf for customer’s designated network carriers and wiring vendors, which includes but is not limited to the following activities:

Access to records pertaining to equipment, network, local and non-local facilities

Access to records pertaining to cabling infrastructure

Coordination of trouble isolation, trouble referral, cooperative testing, alarm monitoring, and case management of network and local and non-local facilities troubles to resolution.

Coordination of trouble isolation, trouble referral, cooperative testing, alarm monitoring, and case management of cabling infrastructure facilities troubles to resolution.

Authorization of maintenance/repair service that does not commit MCAS Miramar to charges.

Any chargeable activities will be handled by the Customer.

Refer supported product alarms to the appropriate network or wiring vendor as specified by the customer.

Manage alarms referred to network carrier or wiring vendor and provide status updates to

Customer.

Open a maintenance service request if appropriate with the designated network carrier or wiring vendor as long as doing so does not commit the Customer to any charges.

Act on customer’s behalf in service dealings with other vendors. This provides a convenient, knowledge-centralized contact for working on multi-vendor projects and resolving multi-vendor trouble throughout MCAS Miramar telecommunications systems.

7. Technical Knowledge and Certifications - The Supervisor shall be Avaya CM6 certified and familiar with the installation, operation and management of the following:

Avaya DEFINITY ® -Enterprise Communication Server / CM6

Avaya EXPERT Systems SM Diagnostic Tools

Voice Messaging

Avaya INTUITY™ AUDIX® Messaging System

Crash Alarm System

CAIRS Telecommunications Management System

Avaya Communication Manager 6.0

AVAYA AURATM

G650 MEDIA GATEWAY RHS

IPSI2 CP TN2312BP RHS

IP 320 MEDIA RESOURCE TN26

8. Additional Supervisor Duties - The Supervisor shall provide management of communications support services for special events and systems as identified below.

Manage, monitor the Crash Alarm System to ensure a high level of availability for this critical communication component.

Manage and maintain emergency ring down circuits (i.e. elevators, Air Traffic Control tower, medical, fire alarms, Provost Marshal Office circuits, alarm circuits, etc.…)

Coordinate as directed with other MCAS Miramar management offices and authorized

Government personnel in support of the Air Show, Presidential visits, and other special events as directed by the customer.

Manage and maintain cable records in Configuration, Accounting Information Retrieval System

(CAIRS) Telecommunications Management System (TMS) database.

Manage, monitor and maintain Music-on-Hold system.

Manage and maintain Remote Access system.

Manage the continued development and deployment of AT&T Direct Connect circuits in place of more costly off-premise extension service.

Manage, monitor, and maintain Uninterruptable Power Supply battery system at main telephone switch building, and six remote locations.

Manage, monitor, and maintain on base T1 network.

Manage, consult, design and implement Basic Rate Interface (BRI) and Primary Rate Interface

(PRI) for video teleconferencing (VTC).

Manage and monitor environmental systems (i.e. air conditioning for main telephone switch building, and six remotes, etc.).

Manage, design and deploy analog and digital station hardware, software, and technical services for telecommunication solutions.

5.2.3 Technician Skill Summary – The Maintenance Technicians (hereafter referred to as “Technicians”) shall provide installation, operation, testing and maintenance services for the telecommunications network aboard

MCAS Miramar. The Technicians shall have a minimum of 10 years voice and data network experience in the installation, troubleshooting and operation of inside plant (ISP) and outside plant (OSP) communications infrastructure using copper and fiber optic cabling. Tasks that the technicians shall be experienced/qualified to perform include, but are not limited to the following:

1. On-site Install, Moves, Adds & Changes (IMAC’s) - The Technicians shall provide the physical labor required to install, troubleshoot and maintain voice and data network connections aboard MCAS

Miramar.

IMACs are defined as day-to-day activities associated with connection of cable pathways, configuration, de-installation, relocation, and installation of hardware in support of voice and data communications.

The objectives of this service are to install equipment with a minimum disturbance of the day-to-day operation and to provide the end-users on-the-spot familiarization with the equipment.

Activities concerning hardware relocation or de-installation, and changes to configurations should be performed as scheduled and to the established standards, with minimum loss of end-users’ productivity time.

Install

Providing pathways for various services from the source to the service delivery point and connecting customer provided hardware as needed. Prior to completion technicians will conduct manufacturer's standard installation tests to verify operability.

Move

The movement of an active circuit from one location to another. A move of more than ten

(10) circuits is to be considered a project. Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

Add

The installation of an additional service or peripheral to an existing circuit. Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

Change

Hardware - performing a modification to an existing circuit such as a hardware upgrade

(to add functionality) or a downgrade (to remove functionality). Prior to completion technicians will conduct manufacturer's standard tests to verify operability.

Software - performing a modification to an existing circuit configuration to add or remove functionality. Prior to completion technicians will conduct standard tests to verify operability.

2. Technical Knowledge - The Technician shall be capable of the installation, configuration, testing, and troubleshooting of the following types of circuits.

Digital T1 circuits

Direct in Dial (DID) circuits

Tie Lines – (Trunks) Defense Switched Network (DSN), emergency recall systems and least cost routing.

Ring Down circuits

Central Office (CO) Trunk connections and configuration

Outside Plant (OSP)

Inside Plant (ISP)

American National Standards Institute (ANSI) Cabling Standards

Primary Rate Interface (PRI) circuits

Basic Rate Interface (BRI) circuits

Video Teleconferencing (VTC)

Digital and Analog circuits

3. Direct Out Dial (DOD) circuits Certifications and/or Licenses - The Technicians shall be qualified as Avaya Certified Associates (ACA).

4. Additional Technician Duties - The Technician shall perform communications support services for special events and systems as identified below.

Crash Alarm System to ensure a high level of availability for this critical communication component.

Emergency ring down circuits (i.e., elevators, Air Traffic Control tower, medical, fire alarms, Provost Marshal Office circuits, alarm circuits, etc…)

Air Show, Presidential visits, and other special events as directed by the customer.

Maintain cable records in Configuration, Accounting Information Retrieval System (CAIRS)

Telecommunications Management System (TMS) database.

AT&T Direct Connect circuits.

Monitor, and maintain Uninterruptable Power Supply battery system at main telephone switch building, and six remote locations.

Monitor, and maintain on base T1 network.

Basic Rate Interface (BRI) and Primary Rate Interface (PRI) for video teleconferencing (VTC).

Monitor environmental systems (i.e. air conditioning for main telephone switch building, and six remotes, etc.).

Analog and digital station hardware, software, and technical services for telecommunication solutions

5.3 Personnel Requirements for the 3rd Party Equipment: The contractor shall provide experienced maintenance personnel with applicable experience on the specific equipment to be worked.

5.3.1 Maintenance personnel should consist of personnel that are certified to perform the required work on the specific equipment being worked on. All work performed by the contractor personnel shall be performed in accordance with the applicable manufacturer’s technical manuals and in accordance with local processes and procedures. The maintenance personnel supporting this contract shall only be responsible for performing the tasks as identified herein aboard MCAS Miramar.

5.3.2 Technician Skill Summary: The maintenance personnel shall provide testing and maintenance services for their specific equipment connected to the telecommunications network aboard MCAS Miramar. Tasks that the technicians shall be experienced/qualified to perform include, but are not limited to the following:

1. Compunetix Audio Conference Maintenance

Hardware configurations and repairs

Latest software releases

24x7 Access to Customer Care hotline ensuring the fastest resolution to issues

2. SecureLogix Maintenance

3. Ion SecureCare Maintenance

4. CAIRS Telecommunications Maintenance System Maintenance

Unlimited technical support, which provides answer to questions, trouble shooting, data entry suggestions, and general support relating to the software.

Telephone training: scheduled, over the phone training for personnel during normal business hours.

Software updates and version releases.

Bug fixes made available on the web site.

Availability of all software help files.

Availability of all manual changes that may occur

5. DC Power Extended Warranty & Preventative Maintenance

Two scheduled preventative maintenance visit per year.

Repairs as required.

6. AC Power Extended Warranty & Preventative Maintenance

Two scheduled preventative maintenance visit per year.

Repairs as required.

6.0 Performance Requirements. The table below specifies the Performance Objectives and Performance

Elements for the contract.

Table 1- Performance Requirements Summary (PRS)

Outcome Performance

Stakeholder

Outcome

PWS Para.

No.

Standard Acceptable Quality

Level (AQL)

Respond to Service

Calls

5.1.5 Respond to emergency and

routine service calls within the timeframes specified in paragraph 5.1.5

100% Response to service calls with a 95% on-time rate for emergency calls

Telecommunications

Testing and

Maintenance

5.2.3 Provide testing and

maintenance services as identified in paragraph

5.2.3

100% of all maintenance will be conducted; 98% of maintenance will be accomplished as scheduled.

Submission of

Accurate Maintenance

Report

5.1.4 and 5.1.5 Provide maintenance report as required in paragraph

5.1.4.

100% compliance in submitting each report

90% accuracy in each report submitted

Timeliness of deliverables

9.0 and 5.1.5 Provide deliverables by the time established in

Paragraph 9.0. (and paragraph 5.1.5 for

Maintenance Reports)

95% of all Maintenance

Reports shall be delivered on time

95% of all other deliverables shall be delivered on time

7.0 AVAYA CM6 EQUIPMENT LIST/LOCATION:

Manufacturer Equipment Model / Software

Version Serial # / Sys ID

Bldg

Avaya

Aura Communications

System

CM6

Sold to: 3158581

7210, 22111, 2130, 9680, 9681, 2682, Dell Syslog Server Dell 00168-272-717-403 7210

Avaya Ethernet Routing Switch 24 port LBNNTMMD170TMP 7210

Avaya Ethernet Routing Switch 24 port LBNNTMMD170TMW 7210

Avaya Ethernet Routing Switch 24 port LBNNTMJPR20EME 7210

Avaya Ethernet Routing Switch 24 port LGNNTMJPR20EM7 7210

Cisco OA&M LAN 12 port FDO1541Y02 7210

Cisco OA&M LAN 24 port FOC1542Y0FH 7210

Avaya Media Gateway G650 11FA03614260 7210

Avaya Media Gateway G650 11FA03614190 7210

Avaya Media Gateway G650 11FA12625471 7210

Avaya Media Gateway G650 11FA03015280 7210

Avaya Media Gateway G650 11FA03015320 7210

Avaya Media Gateway G650 11FA12626071 7210

Avaya Media Gateway G650 11FA12626191 7210

Avaya Media Gateway G650 11FA12625451 7210

Avaya Media Gateway G650 11FA12626191 7210

Avaya Media Gateway G650 11FA12029051 7210

Avaya Media Gateway G650 11FA03614050 7210

Avaya Media Gateway G650 11FA03612000 7210

Avaya Media Gateway G650 11FA03612600 7210

Avaya Media Gateway G650 11FA03813850 7210

Avaya Media Gateway G650 11FA03614100 7210

Avaya Media Gateway G650 11FA03014290 7210

Avaya Media Gateway G650 12FA03410450 7210

Avaya Media Gateway G650 11FA03302070 7210

Avaya Ethernet Routing Switch 24 port LBNNTMMD510FW3 9681

Avaya Ethernet Routing Switch 24 port LBNNTMMD510HWC 9681

Cisco OA&M LAN 12 port FOC1542Y0F7 9681

Avaya Media Gateway G650 11FA03613020 9681

Avaya Media Gateway G650 11FA03014880 9681

Avaya Media Gateway G650 11FA12625301 9681

Avaya Media Gateway G650 11FA03613040 9681

Avaya Media Gateway G650 11FA12028561 9681

Avaya Media Gateway G650 11FA12029041 9681

Avaya Media Gateway G650 11FA03611830 9681

Avaya Media Gateway G650 11FA03612210 9681

Avaya Media Gateway G650 11FA36112980 9681

Avaya Media Gateway G650 11FA03611950 9681

Avaya Ethernet Routing Switch 24 port LBNNTMMD510FWS 2682

Avaya Ethernet Routing Switch 24 port LBNNTMMD510HWV 2682

Cisco OA&M LAN 12 port FOC1542Y0FF 2682

Avaya Media Gateway G650 11FA03611940 2682

Avaya Media Gateway G650 11FA03611920 2682

Avaya Media Gateway G650 11FA12626371 2682

Avaya Media Gateway G650 11FA03612090 2682

Avaya Media Gateway G650 11FA03613870 2682

Avaya Ethernet Routing Switch 24 port LBNNTMM510FWC 2130

Avaya Ethernet Routing Switch 24 port LBNNTMM510HWG 2130

Cisco OA&M LAN 12 port FOC1542Y0F0 2130

Avaya Media Gateway G650 11FA03613970 2130

Avaya Media Gateway G650 11FA03611990 2130

Avaya Media Gateway G650 11FA12029071 2130

Avaya Media Gateway G650 11FA12026881 2130

Avaya Media Gateway G650 11FA03014280 2130

Avaya Ethernet Routing Switch 24 port LBNNTMM510FW8 22111

Avaya Ethernet Routing Switch 24 port LBNNTMM510HWF 22111

Cisco OA&M LAN 12 port FOC1542Y0HE 22111

Avaya G650 11FA03014840 22111

Avaya G650 11FA03014790 22111

Avaya Ethernet Routing Switch 24 port LBNNTMMD510FWL 9680

Avaya Ethernet Routing Switch 24 port LBNNTMMD510HX1 9680

Cisco OA&M LAN 12 port FOC1607Y25A 9680

Avaya Media Gateway G650 11FA46616184 9680

Avaya Media Gateway G650 11FA12626651 9680

Avaya Media Gateway G650 11FA12626541 9680

Avaya Media Gateway G650 11FA12626611 9680

Avaya Media Gateway G650 11FA12626411 9680

Avaya Media Gateway G650 10FA42413534 9680

Avaya Media Gateway G650 11FA03612160 9680

Avaya Ethernet Routing Switch 24 port LBNNTMMD510FWG 7684

Avaya Ethernet Routing Switch 24 port LBNNTMMD510HWL 7684

Cisco OA&M LAN 12 port FOC1542Y0HT 7684

Avaya Media Gateway G650 11FA12626491 7684

Avaya Media Gateway G650 11FA03014900 7684

Avaya Media Gateway G650 11FA12626481 7684

7.1 3rd PARTY EQUIPMENT LIST/LOCATION:

Manufacturer Equipment Model /

Software

Version

Serial # / Sys ID Bldg #

Securelogix Enterprise Telephony

Manager 3200 3200D-R-187066 7210

Securelogix Enterprise Telephony

Manager 3200 3200D-R-187068 7210

Securelogix Database Server DELL 00168-272-548-090 7210

Securelogix Application Server DELL 00168-272-254-130 7210

Sonexis Conference Manager Sonexis NAAXY110311041 7210

Dell Syslog Server Dell 00168-272-717-403 7210

API PRISSM Server Dell 00168-272-671-829 7210

API SA5600 SA5600 6120543906 7210

MRV LX400T LX4000T 94271 7210

Unique Database Server Dell 00168-345-299-747 7210

Unique Application Server Dell 00168-272-623-564 7210

Emerson DC Power Plant PSS 48/50 -023GV 7174 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01241 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01244 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01273 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01354 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01500 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01648 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01649 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01650 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01763 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01845 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01828 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01846 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 01243 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 02134 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 02168 7210

Emerson Rectifier Modules 1R 483200 C12 01 1112 02223 7210

Benning Inverter Shelf 4836-088-00 LIA-302B 7210

Benning Inverter Module 46395 6093703 7210

Benning Inverter Module 46395 6093707 7210

Benning Inverter Module 46395 6093708 7210

Benning Inverter Module 46395 6093709 7210

Benning Inverter Module 46395 6093719 7210

Benning Static Bypass Switch V01.08 605214.08 2457441 7210

Battery System, Enersys DDM125-33 Y0002552741 7210

Battery System, Enersys DDM125-33 Y0002552771 7210

Battery System, Enersys DDM125-33 Y0002552772 7210

Battery System, Enersys DDM125-33 Y0002552763 7210

Battery System, Enersys DDM125-33 Y0002552558 7210

Battery System, Enersys DDM125-33 Y0002552629 7210

Battery System, Enersys DDM125-33 Y0002552614 7210

Battery System, Enersys DDM125-33 Y9000300231 7210

Battery System, Enersys DDM125-33 Y9000300230 7210

Battery System, Enersys DDM125-33 Y0002552630 7210

Battery System, Enersys DDM125-33 Y0002552770 7210

Battery System, Enersys DDM125-33 Y0002552792 7210

Battery System, Enersys DDM125-33 Y0002548089 7210

Battery System, Enersys DDM125-33 Y0002552774 7210

Battery System, Enersys DDM125-33 Y0002552742 7210

Battery System, Enersys DDM125-33 Y0002552737 7210

Battery System, Enersys DDM125-33 Y0002552642 7210

Battery System, Enersys DDM125-33 Y0002552594 7210

Battery System, Enersys DDM125-33 Y0002552568 7210

Battery System, Enersys DDM125-33 Y0002552632 7210

Battery System, Enersys DDM125-33 Y0002552557 7210

Battery System, Enersys DDM125-33 Y0002552626 7210

Battery System, Enersys DDM125-33 Y0002552746 7210

Battery System, Enersys DDM125-33 Y0002552762 7210

Battery System, Enersys DDM125-33 Z0001659405 7210

Battery System, Enersys DDM125-33 Y0002551652 7210

Battery System, Enersys DDM125-33 Z0001639542 7210

Battery System, Enersys DDM125-33 Z0001639532 7210

Battery System, Enersys DDM125-33 Z0001736286 7210

Battery System, Enersys DDM125-33 Z0001736187 7210

Battery System, Enersys DDM125-33 Z0001715545 7210

Battery System, Enersys DDM125-33 Z0001736181 7210

Battery System, Enersys DDM125-33 Z0001715587 7210

Battery System, Enersys DDM125-33 Z0001715589 7210

Battery System, Enersys DDM125-33 Z0001722236 7210

Battery System, Enersys DDM125-33 Z0001715537 7210

Battery System, Enersys DDM125-33 Z0001722245 7210

Battery System, Enersys DDM125-33 Z0001715588 7210

Battery System, Enersys DDM125-33 Z0001715553 7210

Battery System, Enersys DDM125-33 Z0001715547 7210

Battery System, Enersys DDM125-33 Z0001736160 7210

Battery System, Enersys DDM125-33 Z0001736288 7210

Battery System, Enersys DDM125-33 Z0001736180 7210

Battery System, Enersys DDM125-33 Z0001659314 7210

Battery System, Enersys DDM125-33 Z0001657658 7210

Battery System, Enersys DDM125-33 Z0001657748 7210

Battery System, Enersys DDM125-33 Y0002551653 7210

Battery System, Enersys DDM125-33 Y0002547122 7210

Battery System, Enersys DDM125-33 Y0002547197 7210

Battery System, Enersys DDM125-33 Y9000300255 7210

Battery System, Enersys DDM125-33 Y0002547119 7210

Battery System, Enersys DDM125-33 Y0002552791 7210

Battery System, Enersys DDM125-33 Y0002552782 7210

Battery System, Enersys DDM125-33 Y0002552794 7210

Battery System, Enersys DDM125-33 Y0002552768 7210

Battery System, Enersys DDM125-33 Y0002552625 7210

Battery System, Enersys DDM125-33 Y0002552750 7210

Battery System, Enersys DDM125-33 Y0002548136 7210

Battery System, Enersys DDM125-33 Y0000366597 7210

Battery System, Enersys DDM125-33 Y0002548148 7210

Battery System, Enersys DDM125-33 Y0002548145 7210

Battery System, Enersys DDM125-33 Y0002552582 7210

Battery System, Enersys DDM125-33 Y0002548167 7210

Battery System, Enersys DDM125-33 Y9000300398 7210

Battery System, Enersys DDM125-33 Y0002552636 7210

Battery System, Enersys DDM125-33 Y0002552758 7210

Battery System, Enersys DDM125-33 Z0001659348 7210

Battery System, Enersys DDM125-33 Z0001639637 7210

Battery System, Enersys DDM125-33 Y0002534047 7210

Battery System, Enersys DDM125-33 Z0001657709 7210

Battery System, Enersys DDM125-33 Y002552755 7210

Battery System, Enersys DDM125-33 Y0002552812 7210

MRV LX400T LX4000T 94266 9681

Emerson DC Power Plant PSS 48/50 -023GV 7183 9681

Emerson Rectifier Modules 1R 483200 C12 01 1112 02512 9681

Emerson Rectifier Modules 1R 483200 C12 01 1112 02014 9681

Emerson Rectifier Modules 1R 483200 C12 01 1112 02285 9681

Emerson Rectifier Modules 1R 483200 C12 01 1112 02018 9681

Emerson Rectifier Modules 1R 483200 C12 01 1112 02364 9681

Emerson Inverter Shelf T334030200 766 9681

Emerson Inverter Module T331330201 4076 9681

Emerson Inverter Module T331330201 3390 9681

Battery System, Enersys DDM125-33 Z0001715437 9681

Battery System, Enersys DDM125-33 Z0001715497 9681

Battery System, Enersys DDM125-33 Z0001715525 9681

Battery System, Enersys DDM125-33 Z001736230 9681

Battery System, Enersys DDM125-33 Z0001706818 9681

Battery System, Enersys DDM125-33 Z0001706816 9681

Battery System, Enersys DDM125-33 Z0001639519 9681

Battery System, Enersys DDM125-33 Z0001736219 9681

Battery System, Enersys DDM125-33 Z0001736292 9681

Battery System, Enersys DDM125-33 Z0001736159 9681

Battery System, Enersys DDM125-33 Z0001736276 9681

Battery System, Enersys DDM125-33 Z0001715534 9681

Battery System, Enersys DDM125-33 Z0001736223 9681

Battery System, Enersys DDM125-33 Z0001736182 9681

Battery System, Enersys DDM125-33 Z0001736231 9681

Battery System, Enersys DDM125-33 Z0001719816 9681

Battery System, Enersys DDM125-33 Z0001736290 9681

Battery System, Enersys DDM125-33 Z0001736179 9681

Battery System, Enersys DDM125-33 Z0001706812 9681

Battery System, Enersys DDM125-33 Z0001715607 9681

Battery System, Enersys DDM125-33 Z0001715586 9681

Battery System, Enersys DDM125-33 Z0001715524 9681

Battery System, Enersys DDM125-33 Z0001715521 9681

Battery System, Enersys DDM125-33 Z0001715427 9681

MRV LX400T LX4000T 94267 2682

Emerson DC Power Plant PSS 48/50 -023GV 7230 2682

Emerson Rectifier Modules 1R 483200 C12 01 1112 02400 2682

Emerson Rectifier Modules 1R 483200 C12 01 1112 02276 2682

Emerson Rectifier Modules 1R 483200 C12 01 1112 02308 2682

Emerson Rectifier Modules 1R 483200 C12 01 1112 02233 2682

Emerson Inverter Shelf T334030200 764 2682

Emerson Inverter Module T331330201 4077 2682

Emerson Inverter Module T331330201 3440 2682

Battery System, Existing

GFE

N/A N/A N/A N/A

MRV LX400T LX4000T 94268 2130

Emerson DC Power Plant PSS 48/50 -023GV 7184 2130

Emerson Rectifier Modules 1R 483200 C12 01 1112 02288 2130

Emerson Rectifier Modules 1R 483200 C12 01 1112 02372 2130

Emerson Rectifier Modules 1R 483200 C12 01 1112 02358 2130

Emerson Rectifier Modules 1R 483200 C12 01 1112 02264 2130

Emerson Inverter Shelf T334030200 758 2130

Emerson Inverter Module T331330201 3524 2130

Emerson Inverter Module T331330201 3799 2130

Battery System, Existing

GFE

N/A N/A N/A N/A

MRV LX400T LX4000T 91296 22111

Emerson DC Power Plant 701NVBB 6.55E+14 22111

Emerson Rectifier Modules 1R 483200 C12 01 1112 01445 22111

Emerson Rectifier Modules 1R 483200 C12 01 1112 02360 22111

Emerson Rectifier Modules 1R 483200 C12 01 1112 02358 22111

Emerson Rectifier Modules 1R 483200 C12 01 1112 02362 22111

Emerson Inverter Shelf T334030200 762 22111

Emerson Inverter Module T331330201 311 22111

Emerson Inverter Module T331330201 3630 22111

Battery System, Enersys DDM125-33 Z0001684797 22111

Battery System, Enersys DDM125-33 Z0001684773 22111

Battery System, Enersys DDM125-33 Z0001684964 22111

Battery System, Enersys DDM125-33 Z0001684949 22111

Battery System, Enersys DDM125-33 Z0001684584 22111

Battery System, Enersys DDM125-33 Z0001684580 22111

Battery System, Enersys DDM125-33 Z0001684592 22111

Battery System, Enersys DDM125-33 Z0001685146 22111

Battery System, Enersys DDM125-33 Z0001684589 22111

Battery System, Enersys DDM125-33 Z0001684588 22111

Battery System, Enersys DDM125-33 Z0001684589 22111

Battery System, Enersys DDM125-33 Z0001684588 22111

Battery System, Enersys DDM125-33 Z0001685168 22111

Battery System, Enersys DDM125-33 Z0001684595 22111

Battery System, Enersys DDM125-33 Z0001685154 22111

Battery System, Enersys DDM125-33 Z0001685008 22111

Battery System, Enersys DDM125-33 Z0001685166 22111

Battery System, Enersys DDM125-33 Z0001685079 22111

Battery System, Enersys DDM125-33 Z0001684619 22111

Battery System, Enersys DDM125-33 Z0001684576 22111

Battery System, Enersys DDM125-33 Z0001684930 22111

Battery System, Enersys DDM125-33 Z0001684574 22111

Battery System, Enersys DDM125-33 Z0001684930 22111

Battery System, Enersys DDM125-33 Z0001684572 22111

MRV LX400T LX4000T 94269 9680

Emerson DC Power Plant 701NVBB 6.55E+14 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 02440 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 00941 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 01951 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 01952 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 02261 9680

Emerson Rectifier Modules 1R 483200 C12 01 1112 02402 9680

Emerson Inverter Shelf T334030200 755 9680

Emerson Inverter Module T331330201 3589 9680

Emerson Inverter Module T331330201 3820 9680

Battery System, Enersys DDM125-33 Z0001709774 22111

Battery System, Enersys DDM125-33 Z0001709768 22111

Battery System, Enersys DDM125-33 Z0001709525 22111

Battery System, Enersys DDM125-33 Z0001709765 22111

Battery System, Enersys DDM125-33 Z0001674156 22111

Battery System, Enersys DDM125-33 Z0001709747 22111

Battery System, Enersys DDM125-33 Z0001674040 22111

Battery System, Enersys DDM125-33 Z0001674005 22111

Battery System, Enersys DDM125-33 Z0001709585 22111

Battery System, Enersys DDM125-33 Z0001674069 22111

Battery System, Enersys DDM125-33 Z0001674080 22111

Battery System, Enersys DDM125-33 Z0001674004 22111

Battery System, Enersys DDM125-33 Z0001674072 22111

Battery System, Enersys DDM125-33 Z0001674143 22111

Battery System, Enersys DDM125-33 Z0001674116 22111

Battery System, Enersys DDM125-33 Z0001674155 22111

Battery System, Enersys DDM125-33 Z0001674047 22111

Battery System, Enersys DDM125-33 Z0001674158 22111

Battery System, Enersys DDM125-33 Z0001709633 22111

Battery System, Enersys DDM125-33 Z0001709706 22111

Battery System, Enersys DDM125-33 Z0001709538 22111

Battery System, Enersys DDM125-33 Z0001709762 22111

Battery System, Enersys DDM125-33 Z0001709667 22111

Battery System, Enersys DDM125-33 Z0001709744 22111

MRV LX400T LX4000T 91299 7684

Emerson DC Power Plant 701NVBB 6.55E+17 7684

Emerson Rectifier Modules 1R 483200 C12 01 1112 02408 7684

Emerson Rectifier Modules 1R 483200 C12 01 1112 02391 7684

Emerson Rectifier Modules 1R 483200 C12 01 1112 01510 7684

Emerson Inverter Shelf T334030200 767 7684

Emerson Inverter Module T331330201 4504 7684

Emerson Inverter Module T331330201 4367 7684

Battery System, Existing

GFE

N/A N/A N/A N/A

7.2 CM MODEL ADDITIONS TO SUPPORT NEW E911 EQUIPMENT

Qty Item Number UOM Item Description

5 229655 EACH AES 6.X BSC TSAPI RTU

5 229704 EACH AES 6.X DMCC FULL LIC

1 260051 EACH AES 6.X PLDS ENABLE FOR APPL LIC

1 269630 EACH AES R6.2+ MACHINE PRESERVING HA LIC

5 270133 EACH PLDS ENT CORE R6 BASE STATION

1 271524 EACH AES R6 NEW SYS TRACKING

2 303518 EACH DL360PG8 SRVR CM SMPLX AND MID DPLX

PRODUCT

2 381075 EACH DL360PG8 SRVR AES

5 700381585 EACH TELSET 2420 DGTL VOICE DK GRY RHS

4 700502597 EACH SERVER 10GB NIC ALL MODELS

5 700381817 EACH TELSET EU24 EXP MOD RHS

2 700509921 EACH AVAYA AURA SYS PLATFORM 6.3.7 DVD

2 700510751 EACH AVAYA AURA CM R6.3.100 SFTW DVD

1 POWEREDGE R530 EACH POWEREDGE R530 SERVER

BR-MLXE-8-

MR2- M-AC

EACH

MLXE-8 AC SYS W/ 1MR2 M MGMT MOD

2HIGH S

1 BR-MLX-MR2-M EACH

MLXE/MLX GEN2 MGMT M MOD FOR 4-8

AND 16

BR-MLXE-ACPWR-

EACH NETIRON XMR/MLX AC 1800W P/S 8/16 CHAS

BR-NTWADV-IP-

BASE

EACH IP MGMT S/W LIC 50DEV REQUIRED OF IP ONL

28 10G-SFPP-SR EACH

10GBASE-SR, SFP+ OPTIC (LC), TARGET

RANGE 300M OVER MMF

ICX6450-2X10G-

LIC-POD

EACH LIC ICX 6450 2X10G UPG

12 ICX6450-24P-A EACH 24-PORT 1G SWITCH

2 ICX6450-48P-A EACH 48-PORT 1G SWITCH POE

14 E1MG-LX-OM EACH 1000BASE-LX, SFP OPTIC, SMF, LC

CONNECTOR

1 BNALB-SVL-SW-2 EACH S/W MNT BR NTW ADV IP BASE (10085275)

1 10G-SFPP-SR EACH

10GBASE-SR, SFP+ OPTIC (LC), TARGET

RANGE 300M OVER MMF

1 ICX6450-24P-A EACH 24-port 1G SWITCH

1 ICX6450-48P-A EACH 48-PORT 1G SWITCH POE

8.0 OVER AND ABOVE WORK

8.1 For the purpose of this contract over and above work is defined as being any material repair cost that exceeds

50% of the total replacement cost of that item. These over and above costs do not include the cost of labor, software licensing or software upgrades. The Contractor shall substantiate the need for over and above work by describing the conditions that warrant the repair, and why minor repair measures accomplished as part of regular maintenance will not suffice. The Contractor shall report the need for over and above work repairs to the Contracting Officer’s Representative (COR).

8.2 Authority of Over and Above Work. The Contracting Officer is the only person(s) with authority to authorize the Contractor to proceed with the work in accordance with the over and above work portion of this contract. Work will be negotiated and approved in advance for each work request. All work requests will be submitted to the COR in writing. It is the sole discretion of the Contracting Officer to determine whether the

Government will make the repairs or replace items. Replacement terms may be acquired either from the

Contractor or from any other source determined to be advantageous by the Government, in its sole discretion.

8.3 Estimate, Preparation and Evaluation

a. The preparation of estimates is included in the price of the firm fixed-price portion of the contract.

b. Following equipment inspection, or if requested by the COR, the Contractor shall provide a written work estimate that will include the following minimum information:

(1) Contractor name and address

(2) Contract number

(3) Date inspection was performed/call placed.

(4) Equipment description (make, model, serial number, software version, etc…)

(5) Itemized list of parts required to perform repair, including quantity and price for each item.

c. Material and Parts.

(1) Material price and parts shall be the lowest price available considering the availability of materials and the time constraints of the job. It shall include any discounts and/or rebates accrued to or for the

Contractor. Parts shall be provided to the Government at the Contractor’s cost without markup.

(2) The Contractor shall provide quotations from three suppliers of the materials.

d. Estimate Evaluation: The Contractor’s estimate will be evaluated to determine if:

(1) The scope has been clearly and accurately identified.

(2) The cost of materials and parts are reasonable and properly documented. The material and parts shall include a detailed estimate of materials including such items as the name of the part, manufacture of the part, the part number, the size, quality, quantity (number of units), and the unit prices.

(3) The estimated lead-time for the delivery of the part to the Contractor is to be included.

(4) The Contractor shall state the actual time it will take to perform the work from commencement to completion.

(5) The detailed estimate will be used to negotiate over and above work repairs and award of a firm fixed price modification to the contract. The Contractor shall not assume that a modification will be issued, and shall not order materials or proceed with any work until receipt of the modification.

9.0 GENERAL INFORMATION:

9.1 Hours of Operation: Contractor shall perform required services during the following hours: 6:30 a.m.

through 15:30 p.m., Monday through Friday.

9.2 Recognized Holidays: The contractor is not required to provide services on the following US holidays:

New Year’s Day 1 January*

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February

Memorial Day Last Monday in May

Independence Day 4 July*

Labor Day First Monday in September

Columbus Day Second Monday in October

Veteran’s Day 11 November*

Thanksgiving Day Fourth Thursday in November

Christmas Day 25 December*

*Note: If a holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on a Sunday, it will be observed on the following Monday.

9.3 Contract Manager: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate, who shall act on behalf of the contractor when the manager is absent, shall be designated in writing to the Contracting Officer.

9.3.1 The contract manager shall have full authority to act on behalf of the contractor on all contract matters relating to the daily operation of this contract.

9.3.2 The contract manager, or alternate shall be available during normal duty hours, within one workday, to meet on with government personnel to discuss problem areas.

9.3.3 The contract manager and alternate or alternates shall be able to read, write, speak and understand

English.

9.4 Contractor Personnel: The Contractor shall provide qualified personnel to perform duties during the performance period. The Contractor shall provide a list of names of the qualified employees who shall act for the contractor. This/These individuals must be able to read, write, or understand English.

9.4.1 The Contractor personnel must be United States citizens, or carry a valid United States Immigration Alien

Registration Card.

9.4.2 Personnel employed by the Contractor in the performance of this contract or any representative of the

Contractor entering the installation, shall abide by the security regulations of the installation and shall be subject to such checks as may be deemed necessary. The Government reserves the right to direct the removal of an employee for misconduct or for security reasons. Removal of the employee for reasons stated above does not relieve the Contractor from full responsibility for total performance. Among other reasons, access may be denied for a Contractor employee if:

a. on the National Terror watch List

b. undocumented, illegal presence in the United States

c. subject to any outstanding warrants

d. employment questionnaire is determined to be fraudulent

e. currently debarred or banned from military installations

9.5 Compliance: The contractor shall adhere to all OSHA, EPA, U.S. Marine Corps, and MCAS Miramar regulations. The Government will provide access to the above regulations upon award of the contract.

9.6 Standard of Dress: The Contractor’s employees shall present a clean, neat appearance and be easily recognized as contractor employees. This may be accomplished by wearing distinctive clothing bearing the name of the company and/or by wearing appropriate badges which contain the company name and the employee’s name.

Clothing or badges shall be provided by the Contractor.

9.7 Insurance: The contractor is responsible for obtaining any and all insurance to cover personal injury of contractor members while working in performance of the contract. The Government shall assume no responsibility or liability for any injury that might occur to contractor personnel during performance of the contract.

9.8 Benefits: This is a Non-Personal Service Contract. No provisions are implied or provided in this contract for any benefits such as medical care, retirement, or worker’s compensation.

9.9 Identification and Base Passes: The contractor shall obtain identification cards and base passes for all employees and vehicles. An Application shall be coordinated through the MCAS Miramar S-6 Office. At time of application, the MCAS Miramar’s Provost Marshall’s Office (PMO) may conduct a background check on employees. Upon termination of employment, the contractor shall return identification cards and base passes to

PMO within 24 hours.

9.10 Base Regulations: The contractor’s employees shall observe and comply with all base rules and regulations applicable to contract personnel, including those applicable to safe operation of vehicles, and shall not be present in locations not required for proper performance of the contract. Additionally:

1. Contractor personnel entering a military installation may be subject to security checks.

2. Contractor personnel shall abide by any direction given by military Police or other security personnel acting in accordance with their duties.

3. Contractor personnel shall abide by all posted speeds while aboard military installations.

4. All Contractor personnel performing work under this contract, who require access to the military installation, shall obtain the appropriate vehicle passes and identification from the Provost Marshall’s Office (PMO), with the assistance of the Contracting Officer Representative.

5. The Government may, at any time, bar any employee who violates Federal regulations pertaining to security, safety, health, or law while aboard a military installation. The removal of an employee from a military installation shall not relieve the Contractor of the requirement to continue performance of this contract.

6. The contractor shall not employ any individual for the performance of this contract, which may violate

Department of Defense (DOD) Joint Ethics Regulations, DoD Directive 5500.7 or create a conflict of interest or an appearance of a conflict.

9.11 Travel: Travel outside of the MCAS Miramar installation while in support of this effort is not anticipated and shall not be authorized on the contract.

9.12 Quality Control: The Contractor is responsible for controlling the quality of services that conform to the contract specifications. As a minimum, the Contractor shall develop quality control procedures addressing the performance objective (maintenance of the MCAS Miramar Telephone System). The Contractor shall provide an acceptable Quality Control Plan within the time specified in Section 8. Upon acceptance of the plan after contract award, updated copies shall be provided to the Contracting Officer as changes occur.

9.13 Quality Assurance: The Government will regularly inspect the Contractor’s performance under this contract.

All findings of incomplete or defective performance will be subject to re-performance. All costs associated with re-performance are the sole responsibility of the Contractor. Inspection of services does not constitute acceptance of services, nor does it relieve the Contractor of any responsibility to take all actions necessary to assure the highest quality of services rendered.

9.14 Safety Requirements: The Government shall not provide safety equipment to the Contractor.