A1 - Draft DIA and UCaaS PWS.docx

American Battle Monuments Commission

DRAFT

Performance Work Statement (PWS) for Fiber Dedicated Internet Access and Unified Communications as a Service (UCaaS)

March 19, 2024

Contents

About ABMC The American Battle Monuments Commission (ABMC) is an independent agency established under authority of Chapter 21 of Title 36 U.S.C. Its mission is to commemorate the sacrifices and achievements of the United States armed forces. It accomplishes this mission through the administration, operation, and maintenance of commemorative cemeteries and memorials in 17 countries around the world, including the United States.

ABMC is also responsible for establishing and maintaining new memorials as directed by Congress. The Commission is composed of up to 11 members appointed by the President and a Secretary of the Commission, who is also a Presidential appointee. The Secretary is responsible for the day‐to‐day operation of the Commission.

The agency’s workforce consists of approximately 520 staff, including 100 staff in Arlington, VA and Paris, France, and 393 staff across 26 cemeteries and 2 memorials.

Overview ABMC currently utilizes fiber direct Internet access (DIA) provided by GTT at twenty-nine (29) of our thirty (30) locations, and Unified Communications as a Service (UCaaS) with Microsoft Direct Routing provided by Pure IP, Inc. The existing services partially meet the full portfolio of technical requirements and demands of our daily operations, for examples, ABMC continues to experience recurring DIA unplanned upstream provider outages, limitations related to on-premises Session Border Controllers (SBCs), and overall unsatisfactory bandwidth and quality of service (QoS) performance issues.

Fiber DIA and UCaaS services are used by all of ABMC staff around the world for real time communication and outreach needs, therefore they must be extremely reliable, fault protected, and require zero to minimal on-premises infrastructure.

ABMC requires Contractor to provide two responsive, scalable, turn-key, full-service Information Technology platforms replacing the existing DIA and UCaaS solutions including:

1. Tier 1 dedicated, symmetric fiber DIA services, and

2. UCaaS with Microsoft Direct Routing at all ABMC locations.

The intended deployment date of is July 2025 for fiber and September 2025 for UCaaS, respectively. Contractor should deliver encompassing professional “white glove” services to completely and successfully plan and transition ABMC to new fiber and UCaaS services. Services are to include all parts and labor, equipment, and any other collateral expenses to service and perform transition activities such as planning, discovery, design, surveying, transitioning (including construction if needed), and support to new fiber and phone services.

Fiber Direct Internet Access One of the key fiber requirements of ABMC is the availability of Internet connectivity that has efficient capability to access electronic data, information, and conduct real time conferencing using modern Microsoft 365 and Azure tools. ABMC currently operates a portfolio of Information Technology (IT) services on Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), and Platform-as-a-Service (PaaS) within Microsoft 365 and Azure commercial cloud environments located in the Contiguous United States (CONUS).

ABMC’s existing fiber direct Internet services are provided by GTT ranging from 100Mb to 1Gb connecting 29 sites (other than the North Africa American Cemetery in Tunisia where GTT has no cost-effective last mile provider).

ABMC anticipates that most or all of the locations in Appendix 1 can reuse the existing last mile construction of fiber facilities and inside wiring built by GTT and their contractors between 2020 and 2022, for the current 200Mb/s to 1Gb/s circuits, to potentially meet new connection requirements by this PWS.

Contractor shall provide Tier 1 broadband fiber connectivity and Internet services to ABMC global sites and offices with desired speeds ranging from 200Mb/s to 10Gb/s. Final selection of speeds at each site will be based on evaluations of fiber service availability, individual site’s needs (i.e., based on the number of staff at each site) and costs/benefits at various speed tiers.

Furthermore, ABMC may be tasked by Congress to oversee additional cemeteries or memorial sites during the duration of this contract. One such site being considered is a visitor center within the National Memorial Cemetery of the Pacific, located in Honolulu, Hawaii. ABMC reserves the right to add or remove sites listed in this PWS based on direction from Federal leadership.

ABMC expects Contractor to provide committed pricing to serve all ABMC sites for the duration of the Contract which includes a base year and up to nine option years. Pricing proposal must include monthly recurring costs for 200/500/1000Mbps and 10Gbps at each site, and wherever possible, options to temporarily burst up or bring in up to 10Gbps on an as-needed monthly basis to support ABMC events or to upgrade to 10Gbps.

It is essential that Contractor understands that ABMC seeks the best possible monthly recurring pricing for fiber-to-the-premise (FTTP) and service level agreement (SLA). ABMC does not intend for Contractor to recover the cost of construction through service fee pricing. Before considering new construction, Contractor must perform site survey(s) and assessments and confirm the feasibility of re-using existing middle mile, last mile, and inside wiring infrastructure, built between 2020 and 2022. ABMC may consider new construction on a case-by-case basis when compelling reasons exist.

Unified Communications as a Service (UCaaS)

Contractor shall propose a complete, scalable, end-to-end solution including design, planning, system architecture, installation, implementation, network analysis, training, and post-installation support for this project. The proposed solution shall include audio and video conferencing, internal and external paging, instant messaging, call recording, Microsoft Office 365 integration, and collaboration tools, in addition to modern and essential telephony features. ABMC would also consider options that remove the necessity of having a standard physical desktop phone handset including softphones and virtual phones.

Contractor shall provide a system that is cloud-native with Microsoft Teams, or compatible with Microsoft Direct Routing and limit any hybrid system that requires both on-premises and cloud components.

Contractor shall provide a proven, effective, and carefully structured approach to migration and implementation and support to the new UCaaS platform. Implementation refers to all efforts required to provide a complete and functioning system and to prepare ABMC to use the new system effectively and with minimal disruption including planning, detailed design, interfaces, software integration, telephone number porting, designing, minimal software modifications, testing, training, data conversion, end-user and technical documentation, project management, implementation change management, and post-implementation warranty support.

CLINs Outline Work performed within this performance work statement consist of the following contract line-item numbers (CLINs):

*One time service

*One time service

Scope

The following scope of services narrative includes citations to the CLINs table for reference.

Contractor shall provide professional “white glove” services to completely and successfully plan and transition ABMC to new fiber and UCaaS services. Services are to include but not limited to:

a. All parts and labor.

b. All equipment, defined as any equipment outside of ABMC’s Local Area Network.

c. Any other collateral expenses to service and perform all transition activities to new fiber and phone services such as:

i. Planning

ii. Surveying

iii. Preparing all paperwork preparation and assisting in paperwork submission

iv. Obtaining all necessary permits and licenses

v. Construction if reuse is not possible.

vi. Remote and onsite migration assistance, ensure all existing services are successfully transitioned to new Contractor’s platform with minimal interruption to ABMC’s services.

Fiber Direct Internet Access (CLINs 1-4)

Contractor shall provide infrastructure including dedicated, symmetric fiber Internet services for connecting all ABMC sites up to each location’s network room with ABMC router and switches. Contractor shall complete all work, including furnishing all engineering, labor, tools, materials, equipment, supplies and services, unless otherwise specified, required under this contract for stated services. The contract price shall include all labor, materials, overhead, and profit.

1. CLIN0001 – Fiber site surveys Contractor shall perform the appropriate and necessary certified site surveys and outline the necessary work and price proposals to connect ABMC sites to the WAN. The site surveys shall discover all potential pit falls in the proposed fiber path/placing operation, so they may be compensated for in the final design. Contractor shall reuse and select right-of-way that contains existing telecommunications infrastructure and provides easy access for workers, equipment, and materials.

ABMC will provide prior site surveys to Contractor as requested.

2. CLIN0002 – Civil Works & Fiber Production Contractor shall install applicable and necessary external systems and upgrade parts as well as creating new below ground duct and fiber connectivity to buildings along the proposed fiber path. Contractor shall use/reuse existing network path, reducing the need to incur non-recurring costs. If construction is necessary, CLIN 0002 includes two civil construction parts:

1) Part I Exterior Works - Providing and installing relevant and necessary items such as duct banks, inter ducts, hand holes, manholes, and all associated support material such as, but not limited to direct bury warning tape, toning wire, cable racking hardware in all ABMC locations, labeling material, potential core drilling, duct protection under vehicle traffic areas, or removal/repair of trench path through asphalt paving.

Contractor shall return all paved and landscaped areas within 15 business days to a condition as good as what existed before the project started, including areas that may require replanting shrubs, re-sodding and/or re-seeding after all excavation work is completed.

Contractor shall be responsible for all civil works in both public and private domain up to ABMC network racks. Specifically:

· Contractor shall engage all resources that are properly certified and insured to perform all work.

· Contractor shall be responsible to complete all works in the public domain: including obtaining permits, scheduling with local authorities for inspections, scheduling with utility companies, etc. Contractor shall provide a copy of all permits to ABMC.

· For work in the private domain, Contractor shall complete the construction to lay and terminate the Fiber Optic cables up to ABMC’s network routers.

2) Part II Inside Wiring - Installing necessary systems and cablings between the demarcation point to the ABMC’s network appliance residing within the agency’s network closet. The cablings shall be two new armored 72 strand, single mode fiber optic cables and/or Cat6a ethernet interface connecting the Contractor’s services to its LAN appliances.

CLIN 0002 will include providing and installing items such as fiber optic patch panels, termination/testing/labeling of fiber optic cables, installation of smaller cable counts into various buildings, providing and installing Fiberlign-type splice cases, and any other material and labor needed to accomplish the overall intended installation requirements.

In the case of fiber optic strands that will not be permanently terminated on both ends as part of this project, those strands will have temporary connectors installed on all strands not scheduled for permanent termination and the cables will then be fully tested and sealed in a splice case.

This broad overview should not be considered as a limitation to any particular aspect of providing a complete an interconnected duct system and fiber optic cable system that is ready to have optical based communications equipment connected and brought online.

Any work affecting active cables (i.e., fiber and/or ethernet cables) with planned existing network down time will require a minimum 5 business day advance notice and a 48-hour confirmation notice, along with a written approved work plan by the site Superintendent and COR or ACOR prior to any work taking place.

Contractor shall complete CLIN 0002 activities and activate fiber at ABMC sites on or before June 2024, with special considerations for the following:

· Cemetery sites shall be grouped together for activation scheduling purposes, with more details to be discussed between ABMC and Contractor.

· ABMC will provide up to two (2) OCIO staff for up to two consecutive days to be onsite for activation and acceptance testing purposes.

ABMC will accept a site no later than 10 business days after official Contractor notification of completion.

2.1. Fiber Infrastructure Installation Requirements

Existing site surveys and last mile construction of fiber facilities and inside wiring shall be reused to the greatest extent possible to meet new connection scope in this PWS. In the event existing cabling and/or conduits is/are deemed unsuitable to meet fiber requirements as outlined on this PWS, Contractor shall:

· Design, document, procure materials, equipment, and obtain local permits.

· Coordinate with all other local authorities, utilities (including but not limited to water, sewer, gas, electrical, and any other communication services) and tenants along each telecom service route.

· Install and perform all necessary work to provide infrastructure and dedicated, symmetric fiber Internet services for ABMC.

Contractor shall adhere to following installation requirements:

2.2. Fiber Infrastructure

Contractor shall supply and install all necessary infrastructure (72 strand Single-mode fiber optic cable) to provide data connectivity services from the nearest network Point of Presence (POP).

2.3. Wiring

Contractor shall install and terminate all Contractor equipment and cables up to the ABMC’s network demarcation point. All cables must enter the ABMC below grade from a telecom manhole. All wiring installations shall conform to latest ANSI/EIA/TIA wiring standards.

Contractor shall furnish, install, and terminate the OSP Single Mode fiber cable to a 72 port Fiber Patch Panel inside ABMC network room. The fiber tail assembly to be fusion spliced onto the incoming plant fiber optic cable and fiber terminations shall be of SC type and will be factory terminated and polished.

All electronic equipment shall be connected to a local point-of-use uninterruptible power supply (UPS) provided by ABMC for approximate of 30 minutes run-time.

2.4. Point of Entry and Conduit

Contractor shall assess, build (only as necessary) and preferably use existing point of entry and conduit(s). ABMC reserves the right to determine which conduits can be used by Contractor to enter ABMC sites.

2.5. Fiber Infrastructure

ABMC will provide up to 8U rack mounts in the network room. Contractor shall secure and organize cables, and make every effort to minimize usage, while providing the required services in the most redundant way possible.

2.6. Design & Installation Criteria

Contractor shall design and construct the Project in accordance with international telecommunication codes and standards. Contractor shall deliver a written certification that all equipment procured and installed under this contract shall be new. This equipment is several years prior to its manufacture end of life. Furthermore, this equipment may be inspected by the Contracting Officer’s Representatives (CORs) or their designees.

Contractor shall manage, replace, and instal replacement equipment when it fails or is no longer supported by the manufacturer or if mandatory replacement is required due to government mandates.

2.7. Installation Documents

Contractor shall use English in all documents. Contractor shall provide documents to ABMC as follows:

· First submittal of installation documents (drawings, specifications, calculations, and equipment cut sheets), including project schedule within thirty (30) days after contract award. The ABMC will review it and return comments to Contractor within ten (10) business days.

· Second submittal within ten (10) business days after receiving comments from ABMC and shall return to the ABMC a revised submittal for additional ABMC review. The ABMC will provide final comments to Contractor within five (5) business days.

· Final set of documents within seven (7) business days after receiving final comments from ABMC.

2.7.1. Drawing Documents

Contractor shall submit drawings and documents to the ABMC CORs as stated below:

· Drawings shall be delivered to the ABMC in AutoCAD and PDF formats. Please reference Appendix 5 for AutoCAD requirements.

· Specifications shall be delivered to the ABMC in Word and PDF formats.

· Equipment cut sheets shall be delivered to the ABMC in Word and PDF formats.

· Calculations shall be delivered to the ABMC in Excel format.

2.7.2. As-Built Documents

Once the installation is complete, tested, commissioned, and accepted by ABMC, Contractor shall within 5 business days submit to the ABMC CORs a report detailing all products used, test reports and a set of as-built drawings that depict the project in its entirety in Auto CAD format and PDF formats. Please reference Appendix 5 for AutoCAD requirements.

As-built drawings of the network racks that depict the logical and physical network connections from the Contractor’s dedicated, symmetric fiber Internet service to the Contractor’s equipment and to the ABMC equipment on the ABMC network appliances’ rack for each site in Visio and PDF formats.

2.8. Bandwidth Requirements

Contractor shall be responsible to provide measures and tests, ensuring 100% bandwidth reliability and functionality for each service. Contractor shall provide all necessary equipment, accessories, installation, and maintenance.

Contractor shall also coordinate the services and be responsible for the technical sufficiency of the circuits, including services necessary to establish, operate, and restore the circuits. Except for any specific equipment furnished by the Government, Contractor shall provide all equipment, materials, and supplies required to provide the services.

2.9. Speed and IP Address Modifications

Contractor shall provide multiple and separate internet circuits, delivered through fiber optic ports, with the ability to modify bandwidth, speed, and IP address configuration on each one without affecting the other ABMC sites. ABMC reserves the right to increase or decrease each digital circuit bandwidth requirement within 30 days written notice to the Contractor.

2.10. Fiber Quality of Service

All fiber internet circuits shall be high-end, professional grade service that differs from the residential service. The Quality of Service (QOS) for the connection that represents the level of consistent download capacity provided shall be the higher QOS percentage possible but, at minimum, greater than 99.9% or the highest possible quality of service connection reaching 100%.

2.10.1. Network Quality of Service

Internet Service Provider shall be less than 100 milliseconds for the Round Trip Time (RTT) to Microsoft 365 CONUS services.

2.10.2. Packet Loss Parameters

Contractor shall minimize packet loss, jitter, and latency to support undisrupted real time at least 1080p video and audio transmission within ABMC deployment around the world. Packet Loss shall be less than 1% during any 15s interval. Burst packet loss shall be less than 10% during any 200ms interval. Packet inter-arrival Jitter shall be below 30ms during any 15s interval.

2.11. Internet Protocols

Contractor shall permit the transit of all Internet Protocol (IP) protocols (especially IPSec), including but not limited to, User Datagram Protocol (UDP), Transmission Control Protocol (TCP), and IPSEC to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking. Filters or sniffers shall not be established, connected, or introduced by the ISP for any ABMC site. If there are any existing filters, sniffers, restrictions, or proxies, the Contractor shall identify, and remove them prior to lease line circuit installation.

Contractor shall permit installation of Customer VPN encryption devices on circuit.

2.12. Network Map, Redundancy, Failsafe

Contractor shall provide:

· Detailed network topology maps that show all possible paths ISP use for the internet traffic between ABMC sites and Microsoft CONUS cloud,

· Detailed failsafe mechanism such as an alternate pathway to a different Point of Presence of its network, to guarantee service continuity in the event of physical damage or fiber cut in the main connection.

2.13. Network Identification

Contractor shall assign blocks of public usable internet IPv4 addresses on each circuit as follows:

· Classless Inter-Domain Routing address specification network IP address /28 (14 usable host addresses) for Arlington, Paris, and Normandy sites.

· Classless Inter-Domain Routing address specification Network IP address /29 (6 usable host addresses) for all other sites.

· Single subnet address wherever technically feasible.

· All necessary professional services to reconfigure and transition existing GTT IP addresses on ABMC devices to Contractor’s new IP blocks.

· All necessary professional services to reconfigure and transition Contractor’s IP addresses on ABMC devices to ABMC’s new IP blocks, as needed.

· Contractor shall immediately after the award of this contract prepare all paperwork, including assisting ABMC to submit paperwork to appropriate authorities, toobtain IPv4 addresses within the first year of the contract. In other words, Contractor shall provide full-service network engineering service to transition ABMC from GTT’s IPv4 addresses to new blocks of Contractor’s IPv4 addresses. If a second IPv4 transition is needed to a permanent IPv4 address block for ABMC during the contract period, Contractor shall provide full-service migration experience at no additional cost.

ISP connections shall NOT use Network Address Translation (NAT).

2.14. ABMC Existing Network Inventory

ABMC currently uses the following Fortinet routing hardware and software:

1. FortiAP 421E WiFi Access Points

2. FortiGate 61F at cemetery sites

3. FortiGate 401E at Arlington, Paris, and Normandy sites

4. FortiSwitch 224D at cemetery sites

5. FortiSwitch 248E

6. FortiAnalyzer VMs All Fortinet equipment are on current supported firmware versions. All network equipment proposed by the contractor shall support Dual Voltage 110-220V power sources. In case where a 48V DC input is required for circuit devices, the contractor shall provide the necessary power supply and perform the electrical installation on-site. Contractor shall provide equipment details such as the manufacturer, model, specific feature sets of the operating system installed on the equipment.

2.15. Security Compliance and FCC’s Covered List

Contractor shall ensure all hardware and software comply with the following:

· Hardware and software shall not be listed on the FCC’s Covered List, which includes a list of communications equipment and services (Covered List) that are deemed to pose an unacceptable risk to the national security of the United States. The list is currently published at https://www.fcc.gov/supplychain/coveredlist.

· Contractor shall not enter into a contract (or extend or renew contract) with an entity that uses above mentioned equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system.

2.16. Service Support

Remote Support – Contractor shall provide remote support on a 7x24x365 basis. For that purpose, Contractor shall provide ABMC with a direct phone number to contact the Contractor’s technical representative.

Onsite Support – Whenever remote support is unable to solve any faults or contingencies, Contractor shall provide on-site support. This support may be requested at any time on a 7x24x365 basis and shall be coordinated directly with ABMC’s Contracting Office Representatives (CORs) or Information Technology (IT) representatives.

2.17. Online Service Dashboard

Contractor shall provide an online Service Dashboard showing the following information:

· Site Name and location.

· Customer Premise Equipment (CPE) inventory with contractor reference, hardware, model name, serial number and currently running OS version.

· Current and historical interface status.

· Traffic usage statistics showing inbound and outbound graphs with daily, weekly, monthly, or yearly filters.

· Ticketing system for tracking Technical and Administrative Support Requests. Notifications of Service Request updates will be sent by email to OCIO@abmc.gov.

· Notifications of next Service Maintenance Interventions. The notification will also be sent by email to OCIO@abmc.gov

2.18. Fiber DIA Site Installation and Acceptance

ABMC will test and accept the required circuits within ten (10) business days . Up to two (2) ABMC IT specialists for up to two (2) consecutive days may be available to perform circuit testing, validation, and acceptance activities. Therefore, Contractor shall coordinate and group ABMC sites in coordination with ABMC’s CORs to optimize site acceptance schedules.

Contractor shall deliver all installation documents specified in 2.7.

2.19. Project Team

Contractor shall designate a Project Manager (PM) to be a primary point of contact for ABMC and who is the delegated authority to lead the project. The Project Manager shall be responsible for managing the Contractor’s workforce under this contract and shall be the Contractor’s liaison with the ABMC. The PM shall be available during the performance period of these services to receive and implement orders or special instructions from the Contracting Officer (PCO) or COR and ensure a smooth and effective operation. If the Project Manager is absent, Contractor shall designate a substitute Project Manager and notify the PCO and CORs immediately.

The Project Manager shall be a “Key Personnel” and shall be proficient and fluent in English

2.20. Service Level Agreement & Service Credits Calculation

See Appendix 3.

3. CLIN0003 – Fiber Direct Internet Access Services The objective of CLIN 0003 is to deliver highly available broadband Internet service via the newly provisioned fiber circuits during the specified period of performance.

Contractor shall provide Tier 1 broadband fiber connectivity and Internet services to ABMC global sites and offices (Please reference these locations under Appendix 1) with desired speeds ranging from 200Mb/s to 10Gb/s. Fiber services shall be available 24-hours per day, 7 days per week, and 52 weeks per year, and each one of the links must be “always on” with unlimited usage. Connectivity services shall include 24x7 help desk technical support capable of responding to requests in no more than three hours.

The availability of the proposed circuits shall not be less than 99.9% percent over the contract period of performance without a second circuit (diversity).

Connectivity services shall include 24x7 help desk technical support, the links must be “always on” with:

· Unlimited usage,

· Same Upload/Download speed (Symmetric),

· Delivered on Fiber optic port (LC connector),

· Service will be delivered completely unblocked, allowing all IP protocols to transmit without filters or Proxies as well as without any firewall blocking or network restrictions.

· Quality of Service as described in Section 2.10.

Contractor shall provide broadband rates and requirements as follows:

· The Arlington and Paris offices will require a minimum of sixteen (16) IPv4 addresses.

· The cemeteries will require a minimum of eight (8) IPv4 addresses.

· Contractor must provide a roadmap for IPv6 readiness and full compatibility.

· Contractor must provide cost estimates for IPv6 addresses.

· Internet service is required to be an unlimited plan with no bandwidth throttling.

· Overall uptime is required to be 99% or better.

· No limitations on traffic/ports; bandwidth capacity is required to ensure through direct IP connection and no mandatory proxy servers and firewalls because no firewall is required the ABMC will supply and manage the firewall equipment.

4. CLIN0004 – (OPTION) Distributed Denial of Service (DDOS) Protection Contractor shall provide optional distributed denial of service (DDoS) mitigation services to all ABMC sites. The follow technical outlines will be discussed and may be adjusted to an existing Contractor out-of-the-box solution that provides best value for ABMC:

1. Performance Requirements and Service Level Agreement:

a. Zero packet loss internal to the provider’s network.

b. 99.9% or greater uptime before, during, and after an attack.

c. Process up to 1Gbps of legitimate inbound/outbound traffic concurrently out of each network operations center, with the ability to scale to 10Gbps, and a scrubbing capacity of 1Tb distributed scrubbing capacity.

d. Single contact point to reduce and eliminate the need to manage the transition of responsibilities between multiple vendors during a DDoS attack.

e. Direct access to Security and Network operations center, bypassing first level help desk.

2. Design requirements:

a. Multiple scrubbing centers in each ABMC region.

b. Automatic and immediate mitigation of attacks without service interruptions or ABMC interaction.

c. Protection against any type of Internet-based attack such as protection from large and complex Volumetric, TCP, DNS and application layer attacks.

d. Service Level Agreement, including service credits for falling outside of the SLA.

e. Monitor network status 24/7 against baseline traffic profile, and alert ABMC Network team when traffic thresholds are crossed.

f. Ability to reroute ABMC traffic to a different location in the event that the provider’s network is facing unplanned outages greater than 30 minutes.

g. 24/7 Web-based access for ABMC IT administrators to view attack traffic and plan our potential responses.

h. 24/7 access for ABMC multiple IT staff to speak with a representative from the provider’s network and security teams for issues and/or questions related to the DDoS.

5. CLIN0005 – (OPTION) IPv6 Migration ABMC plans to migrate to dual stack IPv4 and IPv6 after the successful implementation of fiber DIA and migration of UCaaS to the new provider and migrate fully to IPv6 in approximately calendar year 2026 or 2027. As a result, all new IT systems (hardware and software) provided by Contractor shall operate in a dual-stack IPv6 network environment. This includes on-premises services or third-party hosted services that require network integration into the ABMC network. The Contractor’s solution shall comply with the IPv6 standards profile as defined by the NIST USGv6 Program outlined at https://www.nist.gov/programs-projects/usgv6-program.

Option CLIN 0005 shall plan and successfully implement a two-phase IPv6 road map that includes 1) dual stack IPv4 and IPv6 co-existence approximately in calendar year 2025, and 2) full IPv6 compliance starting in calendar year 2026 or 2027.

Contractor shall provide IPv6 addresses, plan and lead the technical processes necessary for ABMC to transition to dual stack and full IPv6 compliance including:

1. Assess IPv6 addressing needs and provide IPv6 pricing.

2. Allocate and assign IPv6 addresses to ABMC.

3. Assist ABMC to register permanent IPv6 addresses.

4. Conduct a comprehensive assessment of the existing network infrastructure to determine its readiness for IPv6 migration.

5. Develop a detailed migration plan, including timelines, milestones, and risk assessment.

5.1. Identify any hardware and software needing ABMC’s replacement or upgrade to be fully compatible dual stack and IPv6.

5.2. Configure and upgrade all network devices and software to support IPv6.

5.3. Configure and update all existing routing schema.

5.4. Test and ensure that all applications and services are IPv6 compatible.

5.5. Resolve any technical issues or performance issues related to IPv6 transition.

6. Create comprehensive network schema and documentation for ABMC records, including but not limited to network administrator documentation, deployment strategies, risks, and resolutions.

7. Conduct training for ABMC system and network administrators.

5.1. CLIN0005 – (OPTION) IPv6 Migration Deliverables

Contractor shall provide the following IPv6 CLIN deliverables:

1. IPv6 pricing schedule and any applicable documents.

2. IPv6 address allocation plan.

3. IPv6 migration plan and risk assessment.

4. Network infrastructure IPv6 assessment.

5. Hardware and software testing and validation reports.

6. Project plan for successful migration to IPv6.

7. Comprehensive documentation and training materials.

8. Security enhancements and policies.

9. Support structure in place.

10. Ongoing support and maintenance plan.

UCaaS (CLINs 0006-0011) ABMC currently uses Microsoft Direct Routing technology with Pure IP for most of its sites. Historically, Panama, Philippines and Tunisia do not offer turn-key cloud-based Direct Routing to ABMC sites. Over a three-year period, ABMC has made minimal additional configuration changes to Microsoft Teams Admin portal since its initial set up in 2020.

As part of this service transition, Contractor shall design, implement, and migrate ABMC to a new commercial off the shelf UCaaS solution natively compatible with Microsoft Direct Routing. Contractor shall review all existing configurations, advise ABMC of all features and configurations not enabled or optimized for production, and develop a plan to transition and enable them for production to ABMC staff.

Contractor shall complete a survey to identify and verify ABCM’s existing UCaaS as-is, to obtain all information necessary for the requirements in order to develop a system migration and installation plan to include site survey report, proposed design, equipment/material installation, drawings, test plans, and system cutover plan.

6. CLIN0006 – UCaaS Migration & Implementation Contractor shall plan and implement the migration of ABMC’s existing UCaaS solution provided by Pure IP, Inc. to a new commercial over the shelf UCaaS provider. The new solution must cover all thirty ABMC sites, and, at a minimum, retain all existing system audio and voice features, functionalities, capabilities, and phone numbers. The new solution must be Microsoft Direct Routing-compatible, using cloud-enabled SIP trunks and minimize any hybrid on-premises infrastructure.

All existing numbers shall be retained and ported to the new provider.

Contractor shall conduct a comprehensive assessment of all existing communication infrastructure to determine UCaaS migration readiness and any potential gaps, in technology or business terms, to prepare for a successful UCaaS platform migration. The Contractor shall also:

1. Develop a detailed migration plan, including timelines, detailed milestones, and risk assessments that consider resource constraints and other agency activities that may impact migration no later than August 2024.

1.1. Assess and ensure that network hardware, infrastructure, and software, including fiber DIA and network equipment, are compatible with new UCaaS solution.

1.2. Set up and configure ABMC’s Microsoft 365 Teams tenant and users to integrate and work seamlessly with new UCaaS solution.

1.3. Test and address any issues related to the migration and quality of service.

1.4. Implement a parallel migration with a planned cutover that minimizes unplanned outages to the user experience.

1.5. Develop user guides and virtual training sessions on new UCaaS features for users and IT system administrators.

1.6. Optimize the security of the UCaaS platform and ensure that the UCaaS platform complies with relevant data protection and best practices.

2. Propose an exceptional service level agreement that ensures a high level of service delivery and customer satisfaction.

3. Complete migration and enablement of UCaaS at all thirty sites by August 2024, ensure that ABMC is operating entirely on the new UCaaS platform.

4. Establish a support structure for addressing system and user issues, troubleshooting and assistance.

5. Regularly update and maintain the entire UCaaS platform, and ensure it provides best value for ABMC.

6.1. Dial Plan & Direct Inward Dial Numbers

Contractor shall implement an approved dial plan to successfully transition existing direct-inward-dial numbers to the new service. Contractor shall also inventory and document all existing direct-inward-dial numbers for each ABMC site and by site. Furthermore, Contractor shall prepare all necessary paperwork, including submission assistance, to successfully transition existing direct-inward-dial numbers to the new service.

Contractor shall provide a negotiated table listing the cost of a direct-inward-dial number for each country. Furthermore, Contractor shall permit ABMC at any time during the contract to add or remove one or more direct-inward-dial numbers.

6.2. Call Channels / Call Paths

Contractor shall provide pricing for concurrent call paths (Teams Voice Channels) in a region to serve ABMC sites located in all ABMC locations. ABMC anticipates needing 1:4 ratio of call paths to people, in other words, approximately ten call paths for Arlington Office with 40 staff, and twenty call paths for Paris Office, etc. A final determination of call paths for each site will be made in consultation with the Contractor.

Mexico Panama

France Italy Luxembourg Netherlands

North Africa (Tunisia)

Contractor shall provide a negotiated price for a Teams Voice Channels. Furthermore, Contractor shall permit ABMC at any time during the contract to add or remove one or more Teams Voice Channels.

Furthermore, Contractor shall have available Teams Voice Channels to temporarily service (i.e., additional capacity buffer) ABMC at no additional cost so that ABMC staff will not receive busy dial tones/signals, that is ABMC staff will not receive a “your call cannot get through at this time” message. If ABMC, consistently and consecutively exceeded the contracted number of Teams Voice Channels for several months, the Contractor shall send a written notification the ABMC CORs. The ABMC CORs will work with the ABMC CO to modify the contract to add more Teams Voice Channels.

6.3. E911

Contractor shall provide reliable and compliant 911/E911 emergency calling services meeting local requirements. Contractor shall ensure UCaaS system will interface with Local Telephone Service (LTS) to pass applicable e911 data correctly through the LTS provider to the e911 Dispatch system.

6.4. Microsoft Teams Features Configuration

Contractor shall perform Microsoft Teams discovery on ABMC’s existing tenant, plan and migrate current Direct Routing parameters to new services, such as the following features:

Requirement Descriptions

Interactive Voice Response (IVR) – The system is required to have the ability to integrate telephony into Microsoft 365.

Automated Call Distribution (ACD) – The system is required to have the ability to create basic call tree and hunt group call distribution and pickup rules.

Call Delegation – The system is required to allow define delegates for answering and making calls on behalf of specific users.

Voice Messaging – The system is required to have the ability to play pre-recorded messaging that is dependent on the call queue and the options selected.

Unified Communication - The system is required to have the ability to tightly integrate with Microsoft 365.

Paging – The system should support the ability to page to individual phones or groups of phones, over the phone speakers, computer, or cell phone speakers.

Record, store, forward, and integrate phone conversations with email - ABMC has a general need to store, forward, and integrate recorded phone conversations, including automated transcription, to Microsoft Outlook.

Audio and Video conferencing capability – The system is required to have the ability to set up and manage conference calls and online (video) conference calls.

Inbound, Outbound Caller Identification – The system is required to have the ability to display inbound and outbound caller ID based on the information passed by the carrier. The system should also be able to block or consolidate outbound caller ID.

Voicemail indicators - The system shall provide notification of voicemail receipt, visually or through other means of notification.

System performance monitoring and reporting - The proposed system shall be equipped with all necessary hardware and software to monitor system performance, generate alarms, conduct diagnostic tests, and create reports providing summary and detailed history of the system performance.

Handset, Softphone, and a cellular phone – The system is required to have the ability to select between various handset types including, standard desktop, lobby, office or hall-mounted handsets, softphone that works with existing computer systems, and ability to use a cellular phone as an optional handset.

Transfer of current phone numbers – Contractor shall have the ability to seamlessly transfer existing phone number series at minimal cost and with the least operational disruption.

7. CLIN0007 – UCaaS Domestic Minutes Plan Contractor shall provide authorized access to multiple carriers at all ABMC locations to include major and local regional providers. Domestic coverage must be “best available” in the market for all ABMC locations that include pooled or unlimited domestic plans to support direct inward dial plans. The type of plans, based on savings to the ABMC, can be fixed unit price or rate plan pooling with active optimization, or another methodology as proposed.

Contractor shall research and present written recommendations for available domestic voice plans from all existing carriers to the ABMC and add new ones as required to which the ABMC will provide written acceptance or rejection.

Domestic minutes historical monthly bills can be provided to Contractor for pricing estimates.

8. CLIN0008 – UCaaS International Calling Plan Contractor shall provide voice coverage includes an option for international dialing to international locations, and Contractor shall provide ABMC with information related to international voice service coverage and usage charges. Contractor shall provide options to enable or disable access to this option by default for users and approve feature/price plan as appropriate. Voice Coverage shall include international coverage to worldwide locations where commercial services are available.

Contractor shall provide international services with a description of the international service, equipment, and usage charges. Contractor shall provide coverage maps for specific countries and/or locations within those maps.

International minutes historical monthly bills can be provided to Contractor for pricing estimates.

9. CLIN0009 – UCaaS Electronic Fax (eFax) Migration and Service Plans ABMC has e-fax lines at several sites. Contractor shall provide migration of existing fax-to-email and email-to-fax functionalities to new services to improve document handling, storage, and retrieval. Fax consumption varies from several pages to several hundred pages per month per site.

Contractor shall evaluate and propose an eFax service provider that meets or exceeds the services currently provided by Pure IP, Inc. e-fax system. Contractor shall perform a migration of services that include the follow minimum tasks:

1. Planning and reviewing inventory of all eFax services.

2. Migrate existing fax numbers to the eFax service. Ensuring a seamless transition from traditional faxing to eFax services without unplanned disruption of services.

3. Setting up user accounts and configure necessary settings for ABMC to send and receive eFax.

4. Ensuring compatibility and integration with our existing document management and email systems.

5. Developing user guides and documentation to educate staff on how to use the eFax service effectively.

6. Conducting online training sessions for relevant staff members to ensure they can use the new eFax service.

7. Thoroughly testing the eFax service to ensure reliability and compliance with security standards.

8. Resolving any issues or inconsistencies identified during testing.

9. Setting up a support structure for addressing user issues, troubleshooting, and assistance.

10. Regularly updating and maintaining the e-Fax system to ensure optimal performance and security.

9.1. Deliverables for eFax Migration and Service Plans

Contractor shall provide the following deliverables:

1. eFax monthly consumption options/plans. Contractor shall propose pricing models.

2. Transition and migration of global ABMC eFax numbers.

3. User provisioning and system configuration, including proposed acceptance criteria.

4. Integration with Office 365 applications.

5. User guides and documentation.

6. Virtual user training sessions.

7. Testing and validation reports.

8. Online portal for e-Fax services.

9. Monthly invoice with detailed breakdown of eFax activities.

ABMC will accept the eFax services and consider them in production when all deliverables are met, and eFax service is fully functional.

10. CLIN0010 – UCaaS 1-800 Number Migration and Service Plans ABMC has one (1) 800 number at the Arlington, VA headquarters…