A05-SOW_BFSU Cepheid.pdf

STATEMENT OF WORK

1. PROJECT TITLE: Cepheid Service Agreement

2. BACKGROUND/PURPOSE: Blackfeet Service Unit, Laboratory Department, requires an approved and established Service Contract for the Cepheid Analyzer.

3. SCOPE: The agreement is between Blackfeet Service Unit (“Customer”) and the manufacturer, Cepheid. The Service Contract provides XpertCheck Services, 24/7 Telephone Technical Support, and 5 Day (8-5) Onsite Technical Support. The contractor agrees to provide Annual XpertCheck, Callback for Repairs, and a Comprehensive Technical Support Service.

4. APPLICABLE DOCUMENTS: The service plan will meet or exceed Clinical Laboratory Joint Commission Requirements, Clinical Laboratory Improvement Amendments (CLIA) requirements, and performance levels specified by the manufacturer’s operation and service manuals.

5. TASKS: The contractor shall provide:

a) 24 x 7 Phone Support

b) Onsite 5x10 hours (8AM – 6PM)

c) Annual Preventative Maintenance Check-Up performed by Field Service Engineer to include Parts, Labor & Travel

d) Cepheid Software Upgrades

e) 98% Uptime Guarantee

f) Advantage Service Agreement for GeneXpert s/n: 842930

g) Calibration Services, Annual XpertCheck’s, and as Needed Service for troubleshooting, repairs, routine certification, and inspections

h) XpertCheck must be at least equivalent in scope to that provided in the manufacturer’s service manual for the given inspection frequency and age

i) Department Supervisor/Acting Lead Technician a copy of the written Service Terms, to be used for inspection of the equipment covered by the contract

j) Service summary reports by the Service Technician upon completion of any XpertCheck’s and/or Onsite Service

6. DELIVERABLES AND DELIVERY SCHEDULE: Service summary reports must include a list of all services done, the calibration procedure used, a description of all work performed, number of hours spent on work, all parts replaced, and the part numbers. The service report must indicate recommendations for future services needed (if applicable), parts replacement, operator instructions, and supplies needed. A quote may be provided by the vendor for recommended services and supplies but only a warranted Contracting Officer may make changes to the purchase order and authorize additional services and supplies. No additional work may be authorized by service unit personnel onsite at the time of services.

7. GOVERNMENT-FURNISHED EQUIPMENT AND INFORMATION: BFSU

Cepheid Analyzers. The government will provide workspace and access to the equipment for service.

Serial #:842930

8. PLACE OF PERFORMANCE: Indian Health Service, Blackfeet Service Unit, Laboratory Department, 760 Hospital Circle, Browning, Montana 59417.

9. PERIOD OF PERFORMANCE: 365 calendar days from date of award.

10. SECURITY: Work does not require IT clearance. Vendor will check-in and receive Visitor ID badge from Hospital Administration while performing service in the facility.