A04_SOW.docx
DOCX document 203 KB Posted
- Attached to
- Mailout Service for OTS DWP NIIMS
- Solicitation number
- 140A1624Q0079
About this file
This document is a Statement of Work (SOW) for a contract to provide a Software as a Service (SaaS) printing, stuffing, and mailing solution for the National Irrigation Information Management System (NIIMS) billing system operated by the Bureau of Indian Affairs (BIA).
The SOW outlines the requirements for the contractor to print, stuff, and mail up to 12,000 bills per month for the NIIMS system. The bills are 8.5" x 11" in size, primarily 2-5 pages long, and must be mailed on the same day they are received from the NIIMS program. The contractor must hold several compliance certifications including ISO 27001, ISO 9001, and HITRUST. The period of performance is a base year plus four option years. The contractor will not have access to the BIA network or IT components. The related federal contract opportunity is Solicitation Number 140A1624Q0079 for "Mailout Service for OTS DWP NIIMS", issued by the Department of the Interior Bureau of Indian Affairs Central Office.
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Other files
| File | Type | Posted |
|---|---|---|
| Sol_140A1624Q0079_Amd_0001.pdf | ||
| SF1449_continuation_pages_SOL_A1_0001.docx | DOCX document | |
| Sol_140A1624Q0079.pdf |
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Text version
U.S. DEPARTMENT OF THE INTERIOR
Bureau of Indian Affairs
Statement of Work (SOW)
GENERAL INFORMATION
1.0 Background: The National Irrigation Information Management System (NIIMS) is a billing, collection, debt management, and rate setting system supporting the Bureau of Indian Affairs’ irrigation operation & maintenance (O&M) and construction assessments across 16 irrigation projects in Indian country. NIIMS processes approximately $35 million in annual receivables which is the primary revenue source for the O&M of each irrigation project. Historically, NIIMS completed all billing statement preparation and mailing onsite.
2.0 Scope of Work: The scope of this effort is for a vendor to supply all software, security management, tools, equipment, materials, work force management, labor, and Subject Matter Experts (SME’s) required to provide a Software as a Service, printing, stuffing, and mailing solution for NIIMS.
CONTRACTOR REQUIREMENTS
3.0 General Requirements: Responsible for printing, stuffing, and mailing of all bills generated by NIIMS.
3.1 Tasks: The contractor shall provide management and technical services within the scope of this contract to support the following tasks.
3.1.1 Estimated monthly volume:
| October |
| 50 |
| November |
| 150 |
| December |
| 150 |
| January |
| 50 |
| February |
| 5,000 |
| March |
| 2,500 |
| April |
| 1,500 |
| May |
| 1,800 |
| June |
| 1,200 |
| July |
| 800 |
| August |
| 75 |
| September |
| 75 |
3.1.2 Bills are letter size (8.5” x 11”), black and white print output.
3.1.3 Most bills are less than five (5) total pages per bill but may include more. Two (2) pages are included for debtor’s rights and legal language, an additional one to two pages are included for payment coupons. When required, an additional notice maybe inserted with or printed on the bill.
3.1.4 The bill including debtor’s rights and legal language are double sided. Payment coupons must be single sided.
3.1.5 Return envelopes are not included.
3.1.6 Bills are required to be printed, stuffed, and mailed on the same day they are received from the NIIMS program.
3.1.7 Bills shall be mailed USPS 1st Class Mail Monday – Friday (except Federal holidays).
3.1.8 Envelope Size = 6" X 9 1/4"; Window = 1.75" from the top and 2" from the left side.
3.1.9 Provide report of all bills printed, stuffed, mailed within 24 hours.
3.2 Technical Requirements
At time of award the vendor shall hold and maintain the following compliance and certifications:
ISO 27001 Information Security Management ISO 27017&27018 Cloud Service ISO 9001:2015 Quality Management and Control Procedure ISO 14001 Environmental Management System OHSAS 18001 Health and Safety Management HITRUST Health Information Trust Alliance EcoVadis - Gold Corporate Social Responsibility
4.0 Government Furnished Equipment & Information: The Contractor shall furnish all labor, equipment, materials, employees and services.
5.0 Deliverables / Schedule:
5.1 Period of Performance: Base + 4 Option Years
5.2 Key Deliverables
Deliverable
Objective
Due
| 1 |
| Report of all confirmed bills printed, stuffed, mailed |
| Confirmation of bills mailed to BIA NIIMS customers. |
| No later than 24 hours after mailing. |
6.0 Travel: No travel will be included in this award.
| 7.0 | Key Personnel: |
| 7.1 | Contracting Officer Representative (COR): Leslie Underwood, Acting Program Manager – NIIMS, Leslie.Underwood@bia.gov , Office Phone: 406-657-5985 |
7.2 Main Points of Contact:
Bonnie James, Administrative Assistant - NIIMS 13922 Denver West Parkway Building 54, Suite 300 Lakewood, CO 80401 Bonnie.James@bia.gov or IA.NIIMS@bia.gov Office Phone: 303-231-5107
Leslie Underwood, Acting Program Manager – NIIMS 2021 4th Ave N, Billings, MT 59101 Leslie.Underwood@bia.gov Office Phone: 406-657-5985
8.0 Security Requirements: Contractor personnel under this contract will not access the BIA network or any of its hardware and other IT components.
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