A04_SOW_Alpena_FWCO_Janitorial_Services_1_26_2024.pdf

Scope of Work

Alpena FWCO Janitorial Services

U.S. Fish & Wildlife Service

Alpena Fish and Wildlife Conservation Office

585 S. Ripley Blvd., Alpena MI 49707

02/26/2024 – 02/25/2029 Base plus Four option years

Table of Contents

1. General Information……………………………………………………………...1

2. Description of Services…………………………….…………………………….3

3. Service Delivery Summary……………………………………………………

4. Other Conditions………………………………………………………………

5. Government Furnished Property…………………………………………

6. Other Requirements……………………………………………………………...5

1. General Information:

The purpose of this contract is to provide janitorial services at the Alpena Fish and Wildlife Conservation Office located at 585 S. Ripley Boulevard Alpena, Michigan 49707.

The service provider shall assume all responsibilities associated with the cleaning of the office. The service provider will provide labor and all cleaning supplies. This Statement of Work (SOW) describes a performance-based work environment in terms of “what” the required service output is rather than task-based or “how” the work is to be performed. The goal of the service provider shall be to ensure that the Alpena FWCO office facilities are maintained and cleaned to meet the needs of the U.S. Fish and Wildlife Service customer and to present a clean, neat, and professional appearance. Quoting vendors shall be an established business specializing in professional cleaning of commercial and government facilities.

1.1 Statement of Work (SOW) Organization

The sections of the SOW are as follows: General Information contains foundational information; Description of

Services provides a narrative of services to be accomplished; Service Delivery Summary (SDS) identifies the performance measurements; Other Conditions, Government Furnished Property, and Other Requirements defines the

Government and service provider requirements.

1.2 SOW Implementation

The service provider shall be responsible for the hiring, training, and supervision of personnel. Other than those provided by the Government, the service provider/personnel will also be responsible for equipment, tools, materials, vehicles, transportation, cleaning supplies, and other items necessary to provide janitorial services to the Alpena

FWCO. The service provider is encouraged to use innovative processes and continuous quality improvement in the performance of the SOW.

1.3 Period of Performance

The basic contract period should begin as of 02/26/2024 and end 02/25/2029. The service provider shall work with Alpena FWCO personnel to establish a reasonable cleaning schedule. Four option years shall follow resulting in a final delivery date of 02/25/2029. Annual execution of option years is contingent upon service provider performance and available funding.

Alpena FWCO Janitorial Services

1.4 Work Hours and Special Conditions

The service provider shall conduct work during normal working hours, 8:00 am to 4:00 pm, on three specific days negotiated at time of contract, excluding Federal Government holidays. If the cleaning day falls on a holiday, the work shall be conducted on the next business day.

Upon notification, the contractor shall perform emergency or special event cleaning required in any building, area, or room covered under this contract. The contracting officer shall order cleaning services through issuance of a delivery order for the appropriate and required work task(s). Contractor shall begin emergency work, as determined by the contracting officer, within one hour of notification, which may be verbal. The contracting officer or designated representative will notify the contractor as soon as a special event requirement is known, but no less than

24 hours prior to the event. A completion schedule shall be determined for each delivery order.

1.5 Federal Holidays

The following Federal Holidays are observed by the Alpena FWCO, MI:

New Year’s Day, January 1st or the Friday preceding or Monday following

Martin Luther King’s Birthday, 3rd Monday in January

President’s Day, 3rd Monday in February

Memorial Day, Last Monday in May

Juneteenth, June 19th or the Friday preceding or Monday following

Independence Day, July 4th or the Friday preceding or Monday following

Labor Day, 1st Monday in September

Columbus Day, 2nd Monday in October

Veteran’s Day, November 11th or the Friday preceding or Monday following

Thanksgiving Day, 4th Thursday in November

Christmas Day, December 25th or the Friday preceding or Monday following

1.6 Character of Work

The work shall be executed in the best and most effective manner by qualified, careful, and efficient personnel skilled in the trade, and in strict accordance with the contract documents and standards of the industry.

1.7 Key Personnel

The service provider shall not employ persons for work on this contract if such employee is considered by the contracting officer or Alpena FWCO management to be a potential threat to the health, safety, general well-being, or operational mission of the Alpena FWCO and its services. The service provider shall exercise due diligence in assuring that only trustworthy and reliable persons are allowed to enter the building and that each such person shall have had the Alpena FWCO rules and regulations reviewed.

1.8 Employment of Government Employees

The service provider shall not employ any person who is an employee of the United States (U.S.) Government if the employment of that person would create a conflict of interest, or the appearance of a conflict of interest.

Furthermore, the service provider shall not employ any person who is an employee of the Department of the Interior unless such person seeks and receives proper approval. The service provider is prohibited from employing off-duty

Government Quality Assurance Personnel (QAP) who are managing any contracts or subcontracts awarded to the service provider.

1.9 Environmental, Health, and Safety

The service provider shall provide their personnel with environmental, health, and safety training to ensure compliance with all federal, state, and local laws or regulations. The service provider is responsible for ensuring that cleaning materials are used properly and according to label instructions.

Alpena FWCO Janitorial Services

The service provider shall become familiar and require employees to become familiar with the procedure to notify officials of a fire or other emergency. The service provider and employees shall be cognizant of and shall observe all requirements for handling and storage of combustible supplies and materials, and for daily disposal of combustible waste and trash. The service provider must perform this contract in a safe manner, observing all necessary safety precautions. Additionally, the service provider must be knowledgeable about safety concerns while using cleaning solvents, etc.

The service provider shall maintain an accurate record of all accidents and will report to the Alpena FWCO point of contact and the CO all accidents resulting in death, trauma, or occupational disease. All accidents must be reported within twenty-four hours of their occurrence. The service provider shall immediately report any safety concerns to the Alpena FWCO point of contact and the CO.

1.10 Compliance with Laws and Directives

The service provider shall have and maintain current licenses, bonds, and insurance as required by Michigan and federal Law. The service provider shall ensure custodial services are performed in accordance with commonly accepted commercial practices. In addition, the service provider shall comply with all applicable federal, state, and local laws and regulations including, but not limited to, Occupational Safety and Health Administration (OSHA) and

National Fire Protection Association (NFPA). Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the service provider.

Contractor must be insured and remain current during the entire contract period.

1.11 Quality Control

Quality control will be a combined effort of the service provider and the Government based on service provider performance, metrics, and customer complaints. Please see the attached Quality Assurance Surveillance Plan

(QASP).

2. Description of Services

2.1 Work to be accomplished

Clean entire building of 5,849 sq. ft./(3) three times per week.

Full building cleaning

Garbage removal and disposal

Clean, disinfect and refill 5 bathrooms

Clean, and disinfect office space - wiping open workspaces and cubicles.

Spray and wipe all entrance glass

Dust horizontal surfaces

Dust cobwebs from corners, windows, walls, and baseboards

Sweep and mop all hard floors surfaces.

Vacuum all carpets and rugs.

All labor, equipment, and cleaning products shall be provided by Contractor

All replenishable supplies will be provided by FWCO (toilet paper, paper towel, hand soap, garbage bags)

3. Service Delivery Summary

The service provider requirements are summarized into performance objectives that directly relate to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service for each requirement. These thresholds are critical to mission success. *Complaints will be researched by the Government to determine their validity.

Performance

Objective

Performance Standard Performance Threshold

Basic Cleaning

Services

Floors, baseboards, comers, and wall edges are free of dirt, dust, and debris. Trash and recycling are empty; Plastic liners are in good condition. Trash containers are free of odors and visible dirt. Trash and recycling are emptied into outdoor trash and recycling collection containers. Glass and mirrors have no traces of film, dirt, smudges, or water. Carpets are free of dirt, debris, litter and other foreign matter. Dust is not visible.

95% of all facilities are without customer complaints for the month.

Basic

Restrooms

Cleaning

Services

Restrooms are disinfected and free of dirt, deposits, streaks, and odors. Showers are disinfected and free of soap films, scum, and other deposits. Toilets and urinals are disinfected and free of scale, stains, scum and other deposits. Floors are free of litter, dirt, dust, and debris. Supplies are adequate until next service.

95% of all facilities with rest rooms are without customer complaints for the month.

Periodic

Cleaning

Services

Floors have a glossy uniform appearance free of scuffmarks, heel marks, wax build-up, and other. stains and discoloration.

Windows are free of film, dirt, smudges, water, and other foreign matter. Carpets are free of stains and discoloration.

95% of all facilities receiving periodic services are without customer complaints for the reporting period.

4. Other Conditions

4.1 Use of Government Equipment

Only the service provider and employees are authorized onsite. Equipment such as radios, fax machines, typewriters, televisions, computers etc. shall not be used by the Service provider or their employees. Use of government telephones will be restricted to official business concerning this contract. All persons employed in the work, while on the premises, shall comply with all building regulations.

4.2 Green Cleaning

The Contractor must comply with Executive Order (EO) 13834, “Efficient Federal Operations” which retains the requirements of EO 13423, “Strengthening Federal Environmental, Energy, and Transportation Management” and

EO 13514, “Federal Leadership in Environmental, Energy, and Economic Performance”, and the Federal

Acquisition Regulation to provide biobased products. The Contractor shall comply with the provision of FAR

52.223-1, Biobased Product Certification, FAR 52.223-2, Affirmative Procurement of Biobased Products Under

Service and Construction Contracts, and FAR 52.223-4 Recovered Material Certification.

The Contractor shall utilize products and material made from biobased materials to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered of the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal Specifications and standards.

All supplies and materials to be used in the performance of work described herein are subject to the approval of the

Contracting Officer. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications.

The guide to the minimum biobased content can be found at:

http://www.biopreferred.gov/BioPreferred/faces/pages/ProductCategories.xhtml

5. Government Furnished Property

The service provider shall provide personal protectant equipment for its employees. The government does not have a location for the service provider to store equipment and supplies.

The service provider and personnel are responsible for safeguarding all government property and equipment. In all instances where Government property or equipment is damaged, a full report of the fact and extent of such damage shall be submitted in writing to the Alpena FWCO point of contact and the CO within twenty-four hours.

6. Other Requirements

Vendors are highly encouraged to schedule a site visit (walk-through) of the facility by contacting the point of contact listed below:

Primary POC:

Donald Wiley, donald_wiley@fws.gov

Alpena Fish and Wildlife Conservation Office

585 S. Ripley Blvd., Alpena MI 49707