A04-Performance_Work_Statement_Janitorial_Contract_FY22.docx

Performance Work Statement Janitorial Services U.S. Fish and Wildlife Service Santa Ana National Wildlife Refuge Alamo, Texas June 1, 2022

1. PERFORMANCE WORK STATEMENT (PWS): The Contractor shall provide all labor, equipment, tools, government-approved and “eco-friendly” verified cleaning materials, transportation, management, supervision, and other items necessary to perform commercial custodial services at Santa Ana National Wildlife Refuge located at Alamo, Texas. Custodial services shall be performed in a manner that will maintain a satisfactory facility condition and present a clean, neat, and professional appearance, while implementing efficient cleaning practices. Contractor bears the responsibility to utilize products that are safe for people and the environment and that have been verified as eco-friendly by third-parties such as Green Seal, UL EcoLogo, EPA’s Design for Environment (DfE)/Safer Choice, high post-consumer recycled content, are biodegradable, among others. This includes the use of products such as cleaning & maintenance chemicals, hand soaps and sanitizers, trash bags, janitorial paper products, etc.

Cleaning, for the purpose of this contract, means the removal of all foreign substances and/or matter from the item/area being serviced regardless of the type of service. The contractor shall be fully responsible for restoring furniture, furnishings and any equipment to their position as found when such must be removed for custodial operations.

2. LOCATION - Santa Ana National Wildlife Refuge (NWR), 3325 Green Jay Rd, Alamo, TX 78516. (956) 784-7630. Santa Ana NWR is located 7 miles south, 1/4 mile east of Alamo on W. Hwy 281 (Military Highway). Primary contact is the Facilities Manager. Inventory and payment contact is the Refuge Administrative Clerk.

3. BUILDINGS - The Santa Ana NWR Office Complex and Visitor Center has approximately 9,200 square feet of floor space. Approximately 6,000 sq. ft. of the total is carpeted, and 3,200 sq. ft. is tiled or stained concrete. There are two indoor restrooms (120 sq. ft. and 150 sq. ft. respectively) and two outdoor restrooms (300 sq. ft. each). The outside office has 240 sq. ft. of tile floor.

4. HOURS FOR CLEANING - All cleaning shall be accomplished between the hours of 5:00 p.m. and 10:00 p.m. (after normal duty hours) on Mondays, Wednesdays, and Saturdays. These hours include weekend workdays.

Recognized Holidays. No work shall be performed on the ten (10) Federal holidays. In the case of a federal holiday the incumbent shall work the following workdays: Tuesday, Thursday, Saturday or as agreed by the Facility Manager. The following are observed Federal holidays:

New Year's Day Martin Luther King Day President's Day Memorial Day Juneteenth Independence Day Labor Day Columbus Day Veterans Day Thanksgiving Christmas Day

5. LENGTH OF CONTRACT- Contract is for the period of one (1) year, with up to two (2) option years (subject to the availability of funds).

6. GOVERNMENT PROVIDED SUPPLIES/SERVICES - The Government shall furnish the Contractor with a facility to store all cleaning supplies. In addition, the facility will be furnished with hot and cold water, electricity, sanitary sewers, at the sole purpose to the accomplishment of this contract. Failure of the Government to furnish the utilities at any time during the performance of the contract due to outages or other interruptions in service shall not be used by the Contractor as a basis of claim against the Government. In the event of a power outage or interruption, the Contractor is not relieved from performing those tasks which do not require power. Contract operations shall minimize the use of electricity, heat, water and sewage. The Contractor shall report the malfunction of any utility devise or the misuse of any utility to the COR, immediately, either verbally or via telephone.

Storage of any flammable or explosive liquids in the building is prohibited. An inventory list of the products stored and utilized at the facility shall be furnished and kept current for the purpose of the Material Safety Data sheets and safety precautions. The use of gasoline or propane powered equipment must be approved by the COR before it is used, The Government will not be responsible for any damage or loss to the Contractor's supplies, materials, replacement parts, or equipment.

The Contractor shall be responsible for safeguarding all Government property provided for Contractor use. At the end of each work period, Government facilities, equipment and materials shall be secured. The Contractor shall be responsible for any damage caused by his/her personnel to the building, finishes, furnishings, equipment, etc., and shall repair, clean, replace, or restore damaged items to the condition existing immediately prior to the item being damaged.

Contractor is responsible for properly displaying and putting away caution signs as needed. "Caution, Wet Floor" signs shall be furnished and displayed by the Contractor during all operations involving liquids on floor surfaces. Such signs shall be promptly removed when not needed by contractor.

7. CONDUCT OF CLEANING PERSONNEL

8. INSPECTIONS - In accordance with the FAR 52.246.4, INSPECTION OF SERVICES clause, all work performed under this contract is subject to Government inspection at any time. The Government's Quality Assurance Surveillance Program (QASP) Attachment-1 is not a substitute for quality control by the Contractor. All findings of unsatisfactory or non-performed work will be administered in accordance with the consequences of Contractor's failure to perform required service's clause. All costs associated with rework are the responsibility of the Contractor. The Government reserves the right to choose the inspection methods to be used in implementing its quality assurance program and to vary the inspection utilized during the work, without notice to the Contractor. The Contractor shall ensure corrective action is taken immediately or at a maximum of within 1 working day and shall notify the COR of the corrective action taken and the planned action to preclude repeating the deficiency.

9. CONTRACTOR RESPONSIBILITIES - Contractor must be bonded (liability insurance) and provide workers compensation. Santa Ana NWR will not be responsible for damages or injuries incurred by cleaning personnel.

10. FREQUENCY SCHEDULE

OFFICE SPACE and VISITOR CENTER (VC), Throughout the year, three (3) days per week.

VC RESTROOMS (VC RM) AND DRINKING FOUNTAINS, (2 OUTDOOR RESTROOMS AND 1 DRINKING FOUNTAIN, 2 INDOOR RESTROOMS AND 2 DRINKING FOUNTAINS): Throughout the year, three (3) days per week.

LAW ENFORCEMENT OFFICE (LEO): Throughout the year, one (1) day per week on Wednesdays. Duties for this space will involve work to be performed every scheduled day and once a week.

11. CLEANING TASKS

a. EVERY SCHEDULED DAY: Work to be performed every scheduled day.

General

Restrooms

Floors

b. ONCE A WEEK: Work to be performed on Wednesdays in addition to every-scheduled day tasks.

General

Restrooms

Hard Floors X wet mop and disinfect all resilient and hard floors. At no time is it permissible to throw used mop water into urinals, toilets, or sinks.

c. ONCE EACH MONTH: Work to be performed the first Saturday of each month in addition to every-scheduled day and weekly tasks.

General

Walls

Restrooms

12. Other Requirements Bidders are highly encouraged to schedule a site visit (walk-through) of all facilities by contacting the technical point of contact listed below to satisfy themselves regarding all general and local conditions that may affect the cost of contract performance, to the extent that the information is reasonably obtainable. In no event, shall failure to inspect the site constitute grounds for a claim after contract award. The government will not pay for nay costs associated with attending a site visit.

ATTACHMENT 1

QUALITY ASSURANCE SURVEILLANCE PLAN

FOR

CUSTODIAL SERVICES

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing this PWS. It is designed to provide an effective surveillance method of monitoring contractor performance for each listed objective on the Performance Requirements Summary (PRS) in the maintenance contract.

The QASP provides a systematic method to evaluate the services the contractor is required to furnish.

This QASP is based on the premise the Government desires to maintain a quality standard in operating, maintaining, and repairing facilities and that a service contract to provide the service is the best means of achieving that objective.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

In this contract the quality control program is the driver for product quality. The contractor is required to develop a comprehensive program of inspections and monitoring actions. The first major step to ensuring a “self-correcting” contract is to ensure that the quality control program approved at the beginning of the contract provides the measures needed to lead the contractor to success.

Once the quality control program is approved, careful application of the process and standards presented in the remainder of this document will ensure a robust quality assurance program.

Sweep/Wet Mop. Every scheduled day (restrooms) (entire building). No dirt shall be left in corners, behind doors, or on/under floor mats that are removable.

Clean/Low Dust. Once a week. No smudges, marks, dust, dirt, debris, streaks, food, cobwebs, rust or stains left on surfaces. This applies to all offices regarding blinds and sills and in addition restrooms, work rooms, common areas, hallways, kitchen area, and the reception area. Glass is free of smudges.

Vacuum. Once a week, all debris is removed.

Trash Removal. Every scheduled day. Receptacles must be empty, clean, disinfected, and free of residue and offensive odors. The liners shall be replaced and undamaged. All collected waste/ trash has been disposed and placed in refuge dumpster.

Restroom Cleaning. Every scheduled day. Toilets, sinks disinfected. Partitions, walls, floors, grout and door surfaces shall be free of dirt, stains, and graffiti. Mirrors shall be clean, polished, and free of streaks. All metal fixtures and hardware shall be free of stains, water spots and residue. The floors shall be free of any loose trash, water, and dispenser surfaces shall be clean and bright; there shall be no dust, spots, stains, or encrustation present. All surfaces shall be dry and the corners clean.

Restroom Supply and Service. Once a week. Supply restroom, as needed, paper towels, soap, air freshener, and toilet paper has been refilled.

METHOD OF SURVEILLANCE: The Contracting Officer’s Representative (COR)/CI will inspect per the above method of surveillance. Contractor shall correct immediately or at a maximum of within 1 working day.

STANDARD: 100% of cleanings inspected by COR pass as clean/acceptable.

SURVEILLANCE: The Government COR will inspect once every week immediately after service is performed PROCEDURES: The Government COR will inspect all work to ensure contractor is compliance with the PWS. The COR will record inspection results, by completing the Inspection Checklist, noting the date of inspection. If inspection indicates unacceptable performance, notify the contract manager or COR of the deficiencies for correction. The Contractor shall be given two hours after notification to correct the unacceptable performance.

Quoting service providers shall provide per month pricing for a base year and two option years.

LINE ITEM 10 – BASE YEAR: 09/03/2022 – 09/02/2023 Unit Price/Month: _____________________

BASE YEAR TOTAL:______________

LINE ITEM 20 – OPTION YEAR 1: 09/03/2023 – 09/02/2024 Unit Price/Month: _____________________

BASE YEAR TOTAL:______________

LINE ITEM 30 – OPTION YEAR 2: 09/03/2024 – 09/02/2025 Unit Price/Month: _____________________

BASE YEAR TOTAL:______________