A04_PERFORMANCE_WORK_STATEMENT_Cultural_Responsiveness_Training.pdf

PERFORMANCE WORK STATEMENT

U.S. Fish and Wildlife Service, Analytical Control Facility, Shepherds Town, WV

I. General Information

General/Introduction The U.S. Fish and Wildlife Service (Service), National Conservation Training Center (NCTC), Division of Training (DoT) is seeking a vendor to design and deliver a customized cultural responsiveness course for intact groups of Service employees, volunteers, and Refuge Friends (See Glossary) who are co-located at a Service site. Service sites under consideration: Detroit River International Wildlife Refuge, Minnesota Valley National Wildlife Refuge, John Heinz National Wildlife Refuge, Valle de Oro National Wildlife Refuge, San Diego National Wildlife Refuge, and Tualatin River National Wildlife Refuge.

In 2021-2022, the contractor will co-design instruction with Service staff; develop all course materials; deliver three pilot offerings of the course; evaluate the training at a Kirkpatrick Level 2 (See Glossary); and revise content, instructional methods, and course materials, as required. In subsequent years, the Service anticipates the final course will be offered and delivered up to six (6) times each year.

1.2 Period of Performance: The Period of Performance shall be on or about 20 September 2021 thru 19, September 2022. Four option years are included in this Order and may or may not be exercised at the discretion of the Government. In the event of uncontrollable occurrences (i.e. pandemic, natural disaster, defense against attack on the USA, Federal furlough, etc.) affecting completion of this work, the Government may elect to terminate the contract for the convenience of the Government or allow for an extension of the contract due to excusable delays.

1.3 Place of Performance: The work to be performed under this contract/Order will be located at the U.S. Fish and Wildlife Service, Analytical Control Facility, Shepherdstown, WV.

1.4 Type of Contract: This is a Fixed Price contract. NOTE: In the event of uncontrollable occurrences (i.e.

pandemic, natural disaster, defense against attack on the USA, Federal furlough, etc.) affecting completion of this work, the contractor shall only bill for work commensurate with the amount of work completed up to the date and time of the uncontrollable occurrence. Any remaining funds will be de-obligated from the Order without further claim or compensation, including under a Fixed-Price contract/Order.

1.5 Security Requirements N/A

1.6 Physical Security: As applicable, the Contractor shall be responsible for safeguarding all government equipment, information, files, and property provided for Contractor use for purposes of performing duties required under the contract/Order. At the close of each work period, government facilities, equipment, materials, and files shall be secured.

1.7 Access

1.7.1 Key Control: N/A

1.7.2 Government System Access: N/A

1.8 Special Qualifications: N/A

1.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference or progress meetings convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The Contracting Officer, Contracting Officers Representative (COR), Government/Site Representative (GR/SR), and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance and/or status of work. At these meetings, the Contracting Officer or its representative (COR/SR) will apprise the Contractor of how the Government views the Contractor's performance and the Contractor will apprise the Government of problems being experienced, if any. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.10 Contracting Officer Representative (COR)/Site Representative (SR): The COR/SR will be identified by either separate letter or other form of notification. The COR/SR monitors all technical aspects of the contract and assists in contract administration. The COR/SR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of Contractor personnel. A letter of designation issued to the COR/SR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR/SR, especially with regard to changes in cost or price, estimates or changes in delivery/performance dates. The COR/SR is not authorized to change any of the terms and conditions of the resulting contract/Order or obligate the Government to any funding changes. The Contractor shall not perform any services or additional services or purchase any supplies or equipment causing an increase in the funded contract value without prior and written consent of the designated Contracting Officer. To do so will be at the Contractor’s own risk and expense with no allowance for equitable adjustment.

1.11 Key Personnel: The follow personnel are considered key personnel by the Government: Contract Manager/Administrator and Project Manager/Supervisor. The Contractor shall provide a contract/project manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between normal business hours.

1.12 Identification of Contractor Employees: All Contractor personnel attending meetings and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.13 Data Rights (If applicable): The Government has unlimited rights to all documents/material produced under this contract/Order. All documents and materials, to include the source codes of any software, produced under this contract/Order shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.14 Definitions and Acronyms:

1.14.1) DEFINITIONS: [Terms used within the PWS that require further definition].

1.14.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

1.14.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

1.14.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to perform specific technical functions or administrative functions on contracts or orders. Such appointment shall be in writing and shall state the scope of authority and limitations.

This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

1.14.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

1.14.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

1.14.1.6 GOVERNMENT/SITE REPRESENTATIVE (GR/SR). An employee of the U.S. Government designated by the contracting officer to act as an authorized local representative in monitoring contractor performance and assisting with specific administrative oversight. This individual has authority to provide limited technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

1.14.1.7 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

1.14.1.8 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

1.14.1.9 QUALITY ASSURANCE. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

1.14.1.10 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

1.14.1.11 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

1.14.1.12 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

1.14.1.13 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

1.14.1.14 WORK WEEK. Monday through Friday, unless specified otherwise.

1.14.2) ACRONYMS: NOTE: Acronyms listed below may or may not be applicable under this contract order.

ACOR Alternate Contracting Officer's Representative CFR Code of Federal Regulations CO Contracting Officer CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative

COTS Commercial-Off-the-Shelf DOI Department of the Interior FAR Federal Acquisition Regulation FWS Fish and Wildlife Service GIS Geographic Information Systems GPS Global Positioning System GR Government Representative HIPAA Health Insurance Portability and Accountability Act of 1996 JAO Joint Administrative Operations JFTR Joint Federal Travel Regulations MOA Military Operating Area MPH miles per hour MSDS Material Safety Data Sheet NWR National Wildlife Refuge NWRS National Wildlife Refuge System OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program Ref Reference SR Site Representative TE Technical Exhibit US/A United States/of America

II. Background

2.1 Background:

This training is offered as an output of the Service’s Urban Conservation Wildlife Program (UWCP). The UWCP uses an innovative community-centered approach to wildlife conservation within demographically and geographically varied cities across the U.S. At these locations, the Service works to understand social and conservation issues as they affect the interests of local urban communities. Then, in partnership with the community, deploys customized approaches to collaborate on addressing mutual needs and attract residents to the Service mission and its public lands.

An understanding of and respect for a community’s culture and unique needs is an underpinning of successful partnerships. As such, this training is in response to the Service’s desire to become more culturally responsive to the people within the diverse communities that the Service serves. Thus, training outcomes are related to cultural competence/humility.

A Cultural Responsiveness Survey was conducted during the Spring of 2020 to determine the training needs of the staff located at 17 priority Service sites. The themes identified are included in the Appendix of this statement of work.

The delivery method(s) of the training will be determined by the most effective means for the content.

Delivery dates will take into account current conditions related to COVID-19 or subsequent outbreaks that could become epidemics or pandemics. Delivery is to take place primarily in a classroom setting at or near USFWS stations (post COVID-19 or other outbreaks restrictions) and may include online synchronous and/or online asynchronous components. The Service/DoT is the lead for this training and will make all final decisions concerning the content, development, design, and delivery of this training.

III. Methodology

3.1 Methodology

The contractor will provide subject matter expertise in cultural responsiveness/competence/humility and use the results of the Cultural Responsiveness Survey to collaboratively design the course with the Service/NCTC DoT, using an industry standard instructional system design process.

The contractor will develop all instructional and training materials, including a formatted participant guide and a formatted instructor’s guide with detailed lesson plans for the training. All instructional and training materials will be grammatically correct, meet the Americans with Disabilities Act (ADA) design standards, and be delivered to the Service in an electronic format (Section 508 compliant) as specified by the NCTC DoT. The Service will review all materials and provide feedback throughout the design process that will be incorporated into instructional/training materials for the course.

Upon completion of the training development, the contractor will deliver the three pilot offerings of the training using instructors experienced in delivering the subject matter (i.e., related to cultural responsiveness/competence/humility).

The NCTC DoT will administer the Kirkpatrick Level 1 training evaluation (see glossary) upon completion of each delivery. The contractor will develop and administer the Kirkpatrick Level 2 evaluation (see glossary) and present the raw data and analysis (i.e., findings) to NCTC DoT within two weeks after each delivery. The NCTC DoT will administer the Kirkpatrick Level 3 evaluation (see glossary) within thirty-six weeks following the completion of each delivery.

Within four weeks following the 3rd delivery, the contractor will perform a collective analysis of all Kirkpatrick Level 2 evaluations and present the raw data, findings, and specific recommendations for improvements (re content and methodology) to the Service/NCTC DoT, to better meet learning and performance objectives. This Kirkpatrick Level 2 summary evaluation will be delivered to the NCTC DoT as a written report.

The contractor will participate in one additional post-training meeting. The purpose of this meeting is to review the findings of the pilot offerings and to make changes to course design and the instructional and training materials. Based on the evaluations, observations and feedback received during the pilot offerings, the contractor will modify and deliver the revised instructional and training materials to NCTC DoT for approval.

After the course design and the instructional and training materials have been finalized, the Service plans to offer the course over the next 3.5 years, subject to Service needs and budget. Future training dates will be determined based on mutual availability by both NCTC DoT and the contractor, subject to Service needs

IV. Scope

4.1 Objective: Design and deliver a customized cultural responsiveness course for intact groups of Service employees, volunteers, and Refuge Friends (See Glossary) who are co-located at a Service site.

4.2 Key terms and conditions: All materials developed under this contract are the property of the U.S.

Government. Under no circumstances shall a contractor place a copyright on any of the materials that the contractor develops, provides, and receives payment under this contract

4.3 Key Personnel Clause: Contractor shall demonstrate the ability to provide qualified and experienced personnel in the completion of this task. Key personnel shall have successfully participated in the completion of similar projects. All contractors and subcontractor personnel working on this task order shall be U.S. Citizens.

Contractor shall identify key personnel in the technical proposal regardless of the type of task and provide contact information for each. NOTE: Key personnel may not be added nor removed from the task without express approval of the Contracting Officer’s Representative (COR). The COR will attach a copy of the request and approval to the CO via electronic mail.

4.4 Operational Hours: Work will be performed to satisfy the Tasks/Services and Deliverables in this PWS excluding federally recognized holidays.

V. Applicable Directives

5.1 Travel: Travel costs will be reimbursed only to the extent permitted by FAR 31.205-46. Receipts for travel expenses claimed must accompany the contractor’s invoice. Additionally, the contractor’s lodging and meals may not exceed the Federal Government’s per diem rate for any travel. https://www.gsa.gov/travel/plan-book/per-diem-rates.

5.2 OSHA (as applicable)

VI. Procedures and Deliverables

The contractor will:

6.1 Participate in two half-day meetings (via video conference) to discuss process, timeline, and contract deliverables.

6.2 Co-design instruction and produce an agenda for cultural responsiveness training with the Service/NCTC DoT.

6.3 Develop instructional and training materials for the cultural responsiveness training, with input from the Service/NCTC DoT.

6.4 Participate in meetings to discuss and come to agreement on course design, instructional methods, training materials, and delivery dates.

6.5 Revise instructional methods and instructional and training materials based on review and feedback from the Service/NCTC DoT.

6.6 Deliver instructional and training materials (in electronic format; Section 508 compliant) to NCTC DoT.

6.7 Attend in-person (at delivery locations), pre-course meeting to finalize the training logistics and presentation.

6.8 Provide instructors and deliver the three pilot cultural responsiveness training courses on-site to intact groups of Service employees, volunteers, and Friends members who are co-located at the Service site Each delivery will be at different location (Potential locations are:

Detroit, MI; Bloomington, MN; Philadelphia, PA; Albuquerque, NM; San Diego, CA;

Sherwood, OR) https://www.gsa.gov/travel/plan-book/per-diem-rates https://www.gsa.gov/travel/plan-book/per-diem-rates

6.9 Develop a Kirkpatrick Level 2 training evaluation instrument.

6.10 Administer the Kirkpatrick Level 2 training evaluation and present the raw data and analysis (i.e., findings) for each delivery.

6.11 After the 3rd delivery, make changes to instructional design and/or instructional/training materials, as needed and based on consistent participant evaluations, instructor, and course leader feedback.

6.12 Perform a collective analysis of all three Kirkpatrick Level 2 course evaluations. Present the raw data, findings, and specific recommendations for improvements in a written report.

6.13 Attend a one-day post-training meeting at NCTC (or video conference) to debrief and address changes that need to be made based on the participant evaluations, instructor, and course leader feedback.

6.14 Revise the course materials, as needed, based on evaluations, instructor, and course leader feedback.

VII. Responsibilities for Pilot Offerings:

The Government will provide:

7.1 Cultural Responsiveness Survey data (Spring 2020).

7.2 NCTC DoT instructional designer/course leader.

7.3 Collaboration on course design.

7.4 Feedback on the course materials.

7.5 Feedback on course delivery/instruction.

7.6 Organization and logistics of training (e.g., participant registration), training site and the pre-course meetings.

7.7 Facilitation for conference calls and meetings.

7.8 Copies/dissemination of all training materials, unless otherwise specified by the contractor.

7.9 Microsoft Teams technology and staff to host any meeting and/or online training components, if needed by the contractor.

7.10 Registration of course participants.

7.11 Pre- and post-course information to course participants.

7.12 Kirkpatrick Level 1 and Level 3 training evaluation data (i.e., completed evaluations).

The Contractor will provide the following:

7.13 Subject matter expertise in cultural responsiveness/humility.

7.14 Instructional designer.

7.15 Instructor(s) with experience delivering “cultural responsiveness” training who meet or exceed the primary qualifications listed below.

7.16 Participation in meetings.

7.17 Instructional and training materials that include all presentations and print-ready participant guide and instructor’s guide (in electronic format; Section 508 compliant). All must be editable and in Microsoft software (i.e., Word, PowerPoint, Excel, etc)

7.18 Asynchronous, online components (if required); compatible with Department of Interior’s

LMS.

7.18 Instruction for the training; method based on the most effective delivery for the content.

7.19.Updated instructional/training materials based on feedback of the pilot offerings.

7.20 Kirkpatrick Level 2 training evaluation instrument(s).

7.21 Level 2 training evaluation data, analyses and report.

VIII. Responsibilities for Succeeding Courses in contract Option Periods:

The Government will provide:

8.1 NCTC DoT course leader.

8.2 Organization and logistics of training and the pre-course and post-course meetings.

8.3 Facilitation of all meetings and conference calls.

8.4 Copies/dissemination of all training materials, unless otherwise specified by the contractor.

8.5 Microsoft Teams technology and staff to host any meeting and/or synchronous online training components, if needed by the contractor.

8.6 Registration of course participants.

8.7 Pre- and post-course information to course participants.

8.8 Level 1 and Level 3 training evaluation data (i.e., completed evaluations)

The Contractor will provide:

8.9 Subject matter expertise in cultural responsiveness/humility.

8.10 Instructor(s) with experience delivering “cultural responsiveness” training who meet or exceed the primary qualifications listed below.

8.11 Participation in two 2-hour conference calls prior to the start of each course offering.

8.12 Instructor(s) at delivery location the day prior to the first day of a class.

8.13 Instruction of the training, in-person (classroom setting) based on the most effective delivery for the content and given COVID-19 and other potential outbreak restrictions.

8.14 Revisions to instructional methods, as needed.

8.15 Updates to instructional/training materials, including asynchronous components, as needed and meeting the same requirements as in the first year of the contract.

8.16 Kirkpatrick Level 2 training evaluation instrument(s).

8.17 Level 2 training evaluation data, analyses and report.

IX. Work time/hours of duty

9.1 Work will be performed to satisfy the Tasks/Services and Deliverables in this Performance Work Statement excluding federally recognized holidays.

9.2 Hours of Operation: Work shall not be performed when the Government facility is closed due to local or national emergencies, administrative closings, furloughs, or similar Government directed facility closings. The Contractor will not be reimbursed or otherwise paid when the Government facility is closed for the aforementioned (but not limited to) reasons, unless an exception exists as determined by the Contracting Officer/Government. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the aforementioned reasons. When hiring Contractor personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

X. Supplies, Materials, Equipment, Facilities, and Utilities

NOTE: As a Government agency dedicated to “working with others to conserve, protect and enhance fish, wildlife, and plants and their habitats for the continuing benefit of the American people,” the FWS strives to incorporate the most ecologically sound and environmentally beneficial technologies, materials, and practices into all aspects of planning and operations. To help achieve this mission and meet Executive Orders (EOs) and DOI planning requirements, the FWS has implemented strategies to reduce the environmental impacts associated with procurement, lease acquisition, waste prevention and recycling, facility design, construction, operation and management, contracting and permitted commercial visitor services. These strategies have been collectively referred to as the USFWS’s Green Procurement and Waste Prevention & Recycling Program (Greening Program) and are a part of the FWS’s overall approach to environmental management.

10.1 Government-Furnished Property and Services: The Government will provide the Contractor with the following items:

10.1.1 Services/Supply: none

10.1.2 Facilities: none

10.1.3 Utilities: None

10.1.4 Equipment: None

10.1.5 Materials: none

XI. Supervision

11.1 In order to ensure performance and accomplishment of the work as outlined herein, the Contractor shall provide adequate and competent supervision at all times for all work to be accomplished by the Contractor’s employees. When contract work is in progress, supervisory personnel shall be available at all times to receive and/or approve documents, notices, reports, or requests from the CO/COR/SR or other authorized individuals.

At no time shall Government representatives direct or supervise the activities of the Contractor’s employees.

11.2 On-site Supervision: N/A.

11.3 Supervisory Responsibilities: Supervisory responsibilities shall include, but shall not be limited to, the following:

11.3.1 Provide an adequate labor force; this includes the immediate replacement of personnel dismissed for cause or leaving employment of their own volition. The requirement shall not be made the basis of any claim for compensation or damages against the USA or any of its officers or agents.

11.3.2 Ensure that Contractor personnel are properly trained to perform their assigned work in a proper, safe, and efficient manner, and ensuring that the proper supplies, materials, and equipment are on hand.

11.3.3 Take action to prevent general carelessness by employees and/or abuse of facilities, equipment, files, and/or systems.

11.3.4 Establish an effective and comprehensive safety program as applicable.

11.3.5 Indoctrinate employees to report fire, hazardous conditions, maintenance deficiencies, and graffiti as applicable.

11.3.6 Continually ensure that the conduct of the Contractor’s employees reflects favorably upon the Contractor’s and FWS organization(s). If applicable, supervisory personnel are responsible for ensuring that employees fully support and participate in the energy-conservation program within the facilities. Use lights or other energy-consuming equipment only in areas where and when work is actually being performed. Secure lights and other equipment when not in use or needed.

XII. CONTRACTOR’S QUALIFICATIONS

Primary Qualifications:

To be considered for award of this contract, the Contractor (collectively with any subcontractor(s) being used to fulfill this requirement, if applicable) must possess the following qualifications:

12.1 A minimum of 5 years documented experience and knowledge of cultural responsiveness/humility, including unconscious bias.

12.2 A minimum of 5 years documented experience developing training methods and materials using an industry standard instructional system design process.

12.3 A minimum of 3 years’ documented experience teaching adult learners.

12.4 A minimum of 3 years’ documented experience delivering training related to cultural humility (or equivalent) via in-person face-to-face (classroom setting), with demonstrated ability to manage conflict and sensitive situations; experience delivering training via webinars and other distance learning media is desirable.

12.5 Experience designing a Kirkpatrick Level 2 training evaluation instrument, analyzing evaluation data, and writing an evaluation report.

12.6 Ability to provide language translation of course materials and instruction to non-English speakers of the following languages: Spanish, Vietnamese, and Hmong

XIII. Appendix

A Cultural Responsiveness Survey was conducted during the Spring of 2020 to determine the training needs of the staff located at 17 priority Service sites for the UWCP. From the participants' responses, training need themes include:

Engaging Priority Audiences/Communities & Cultivating Welcoming and Safe Spaces How to Facilitate Discussions in a Safe & Open Work Environment Addressing & Removing Power Imbalances/ White Privilege/ Coded Language Engaging & Building Relationships with Community Partners Recognizing & Removing Barriers (Physical & Non-physical) Identifying & Overcoming Unconscious/Cultural Bias Cultural Practices and Wildlife Conservation

Given these identified training themes, a design team developed the following DRAFT course objectives for pilot offerings.

XIV. DRAFT Course Objectives:

At the conclusion of the training, participants will:

14.1 Give examples of how what one says (and how one says it), regarding the Service’s mission and messages, can positively or negatively impact one’s ability to effectively communicate with people outside of the Service.

14.2 Give examples of how one hears/interprets people's messages can positively or negatively impact one’s ability to effectively communicate with them.

14.3 Identify the biases we bring with us into our interactions with individuals who are culturally different.

14.4 Challenge a personal bias one holds that is related to a cultural group.

14.5 Demonstrate respect for different and similar learning, communication, motivational, and decision-making strategies.

14.6 Pinpoint issues of stereotype and prejudice (race, color, sexual orientation, disability etc.) that effect a local community.

14.7 List the impacts stereotyping has on the Service, a local community, and one’s self.

14.8 Articulate how one felt while considering a situation from another’s position.

14.8 Describe the beliefs, values, and customs of a culture different from one’s own.

14.9 Describe a minimum of three strategies one can use to begin a dialogue with people from a culture that have values differing from one’s own.

14.10 Demonstrate skill in communicating effectively with people from a culture that is different from one’s own.

Timeline:

Milestone Date Required Travel Contractor: Participate in two 4-hour meetings over two days, given video call is required due to COVID-19 and other health/safety-related protocols. Purpose is to discuss design process, timeline, and contract deliverables.

Within 10 working days following the date the contract is awarded.

No (due to

COVID-19

protocols)

Contractor: Participate in 2 -hour conference calls, approximately biweekly. Purpose is to collaborate and co-design the course.

September 2021 – January 2022

No

Contractor & NCTC DoT: Finalize course objectives (learning and performance)

October, 2021 No

Contractor & NCTC DoT: Collaboratively design course November, 2021 – March 2022

No

Contractor & NCTC DoT: Finalize pilot course design and agenda

March 30, 2022 No

Contractor: Complete drafts of course materials and deliver to NCTC DoT

March 30, 2022 No

NCTC DoT: Provide feedback on course materials to Contractor April 15, 2022 No Contractor: Produce Kirkpatrick Level 2 training evaluation instrument and deliver to NCTC DoT

April 15, 2022 No

Contractor: Revise course materials April, 2022 No Contractor: Deliver instructional and training materials to NCTC DoT in MS Office electronic format.

April 29, 2022 No

Contractor: Participate in pre-course instructor meeting. Location TBD - same as location of 1st pilot offering.

May/June, 2022 (dependent on COVID-19 protocols)

Yes

Contractor: Deliver 1st offering of pilot course. Location TBD.

NCTC DoT and the Contractor mutually agree on the date of delivery.

May/June, 2022 (dependent on

Contractor: Deliver the two remainder pilot course offerings.

Locations TBD. NCTC DoT and the Contractor mutually agree on the dates of delivery.

June - November, 2022 (dependent on

Contractor: Administer and analyze Kirkpatrick Level 2 training evaluations.

November-December, No

Contractor: Attend 1-day post-course meeting to discuss instructional methods and course materials. Location: NCTC (dependent on COVID-19 protocols). NCTC DoT and the Contractor mutually agree on the date.

December 2022/ January 2023

Yes (dependent on COVID-protocols)

Contractor: Revise training methods and materials based on evaluations and feedback from pilot course offerings and post-course meeting.

January 2023 No

Contractor: Deliver revised course materials to NCTC DoT February 3, 2023 No

Contractor: Deliver Kirkpatrick Level 2 training evaluation report to NCTC DoT

February 3, 2023 No

NCTC DoT: Confirm terms of the contract have been met. February 10, 2023 No

Glossary:

Blended Learning – Instructional technique that includes both virtual (webinars, teleconferences, online presentations, etc.) and face-to-face sessions as part of the overall training course.

Course Materials – All instructional, training, and evaluation materials.

Discussion Points - All the important pieces of information, including elaborations, a presenter or instructor needs to emphasize during an instruction. The discussion points are the actual words a presenter needs to say; therefore, a statement such as “discuss the topic here” within the lesson plan is inadequate and does not meet the definition of discussion points.

Distance Learning - The process by which technology is used for training in ways where the student does not have to physically be in the place where the teaching is taking place.

Evaluation Instrument –The various instruments that can be used to collect the data for a summative evaluation include questionnaires, surveys, interviews, observations, and testing.

Experiential – A process of learning where the learner derives conclusions on their own by experiencing activities individually or as a group. The learning is not instructor-based but participant-based.

Face-to-Face Training - An interactive, instructor-led approach where the presenter and participants meet in a classroom for a specific duration of time in a common location.

Field Trip - A guided tour that meets the specific objectives of the training.

Inquiry Education - The process by which students develop a question and hypothesis then do research and/or field experiments to find the answer.

Instructional Designer - A person skilled and experienced in designing instruction and developing instructional materials for a training course or event using an industry accepted instructional systems design methodology.

Instructional Materials - All materials that assist the instructor/presenter in delivering the instruction.

Instructional materials include, but are not limited to, handbooks, guides, detailed lesson plans, handouts, worksheets, PowerPoint presentations, materials used in a training activity, case studies, etc.

Instructor’s Guide - A complete guide of lesson plans which contains all the information needed to present instruction, including all information presented in the participant guide and all instructional materials.

Kirkpatrick Level 1 Evaluation – Using Donald Kirkpatrick’s evaluation model, evaluation at this level measures how participants in a training program react to it. It attempts to answer questions regarding the participants’ perceptions.

Kirkpatrick Level 2 Evaluation – Using Donald Kirkpatrick’s evaluation model, this level of evaluation measures if the knowledge, skill, and attitude objectives of the training are achieved.

Kirkpatrick Level 3 Evaluation – Using Donald Kirkpatrick’s evaluation model, this level of evaluation measures if the participant’s learning is applied on the job.

Lesson Plan – A detailed, organized plan for a lesson topic. A lesson plan includes all the information an instructor or presenter needs to present the lesson which includes, but is not limited to all information found in the participant’s manual, all handouts and instructional aids, all discussion points, guided questions with actual or possible responses, instructions on how to complete any training activity, etc.

Microsoft Teams – Internet program used to conduct distance learning education through video conferences in a controlled, synchronous virtual classroom setting

Paper-Based Training Material - Training aids that are made of paper, such as participant guides, reports, workbooks, paper handouts, etc.

Participant Guide - A manual, notebook, etc. which contains information specifically designed for the participant.

Partnerships – A voluntary collaboration among organizations working towards a common goal.

Refuge Friends - Dedicated community members who magnify the power of conservation efforts and help national wildlife refuges meet conservation goals that would otherwise be out of reach. They do this by donating volunteer hours, building partnerships, and raising funds for their refuge partner. The Friends partnership is made up of a 501(c)(3) nonprofit Friends organization and a refuge or complex of refuges and is formalized in a Friends Partnership Agreement. All Refuge Friends organizations share the same primary mission: the support of a refuge, complex of refuges or program of the U.S. Fish and Wildlife Service.

Synchronous Learning – All students and instructors are present and learning at the same time. The learning can occur either face-to-face or in a webinar format.

Training Activity - An event leading to accumulation of knowledge and/or skill through active participation.

Training Materials – All materials that assist the participant in learning and applying the course content in their work. Training materials include, but are not limited to, the participant guide/handbook, books, instructions, charts, information or programs, regardless of whether such materials are made available in print, electronic media, online or otherwise.

Webinar – A type of online training where instructors and students video conference through a web platform such as Adobe Connect or WebEx.