A02_SOW - LCPP 2025-04 draft.pdf

DRAFT

SCOPE OF WORK

LAKE CHICOT PUMPING PLANT (LCPP)

O&M SERVICES

1. BACKGROUND.

The Lake Chicot Pumping Plant (LCPP) was installed in 1985. This contract has been proposed to accomplish routine maintenance services including but not limited to janitorial services;

grounds inspection, litter pickup, & disposal services; mowing and trimming services; spraying of rip-rap areas; treatment of fire ant mounds; pest control services; water supply and delivery services; trash disposal services; elevator certification, inspection, and maintenance services; and HVAC services at LCPP, Connerly Bayou Dam, & Ditch Bayou Dam as set forth in the bidding schedule and in accordance with the SOW. Contractor services will be performed in the following County(s): Chicot County, Arkansas

FACILITIES DESCRIPTION.

LCPP visitor center has three levels consisting of two restrooms, an elevator, stairwell, observation deck, and interpretive displays. Included with the LCPP is the storage building/warehouse that is located nearby.

The LCPP physical address is: 3740 Levee Road North, Lake Village, AR 71653-9527 Connerly Bayou draining structure coordinates: 33˚24’53.72”N 91˚15’01.83”W Ditch Bayou drainage structure coordinates: 33˚15’20.57”N 91˚13’28.82”W

CONTRACT FORMAT.

This is a firm-fixed-priced based contract containing performance-oriented requirements.

Performance requirements specify that services be performed to achieve a desired result. In these cases, the Contractor’s performance shall be measured by their outcome to performance requirements contained in this contract. The Contractor shall, without additional expense to the Government, be responsible for obtaining all necessary licenses and permits, and complying with any applicable Federal, State, or local laws, codes, or ordinances, in connection with the performance of this work. This is a one-year contract containing a government option to extend it in one-year increments for up to an additional four years and an additional six months.

The optional six months is to ensure continuous service in case of award delays, protests, etc.

1. DESCRIPTION OF SERVICES.

The Contractor shall provide all management, labor, equipment, fuel, transportation, tools, supplies, supervision, and certified technicians necessary to ensure the performance of routine maintenance at the Lake Chicot Pumping Plant and Storage building, and Connerly Bayou Dam, & Ditch Bayou Dam locations as set forth in this SOW. All work will be performed per the attached monthly schedule. Additional services per emergencies will be at the discretion of the COR, Pumping Plant Manager, and funding availability.

1.1. JANITORIAL SERVICES. The Contractor shall provide the following janitorial services for the visitor center at LCPP as per Exhibit K.

1.1.1. CLEANING PERFORMANCE STANDARDS - GENERAL: Visitor Center shall be cleaned and maintained so as to provide an aesthetically pleasing and sanitary environment in accordance with contract specifications and in a manner that does not damage any of the infrastructure or interfere with normal use of facility. Historically, cleaning has been done in accordance with the following procedures and performed in the order that this procedure is presented.

1.1.2 CEILINGS, UNDERSIDE ROOF DECKING, HEATING UNITS, EXTERIOR

EAVES, EXTERIOR WALLS, ELECTRICAL CONDUITS, AND LIGHT FIXTURES.

Remove all cobwebs, insect nests (including dirt dauber and wasp nests), insects, dust, and other loose material from ceilings, the exposed underside of roof decking, heating units, vents, exterior eaves, exterior walls, electrical conduits, and light fixtures. Subsequently, remove all stains, growths, mold, mildew, and other material adhering to these items with a suitable cleaning compound, and follow this process by removing all remaining cleaning compound residues with a damp cloth or sponge. Wetting of wooden and electrical components, excluding exterior walls, by hosing off, is not an acceptable procedure.

1.1.3 WALLS, PARTITIONS, DOORS, WINDOWS, SCREENS, AND LOUVERS.

Remove all cobwebs, insects, insect nests (including dirt dauber and wasp nests), and other foreign material from windows, screens, louvers, and screen doors. Also, remove all stains, growths, mildew, graffiti, and other material adhering to the walls, partitions, and doors with a suitable cleaning compound, and follow this process by washing with a solution of water and a biodegradable disinfectant cleaner. Spot removal procedure using cleaning compound shall not result in damage to the surfaces of the items being cleaned. Also, graffiti removal which requires sanding, re-surfacing, and/or painting is not a requirement of this contract. The disinfectant solution shall be mixed according to the cleaner manufacturer's label instructions for the application. Upon completion of disinfectant cleaning, remove all remaining cleaning compounds and wipe with a damp cloth or sponge to remove all streaks, water droplets, cleaners, and foreign material. Rinsing wooden components and electrical equipment and outlets, by hosing off, are not an acceptable removal procedure.

1.1.4. LAVATORIES, MIRRORS, COUNTER TOPS, COMMODES, URINALS, SOAP

DISPENSERS AND DISHES, STALL HANDRAILS, TOILET PAPER DISPENSERS,

AND PAPER TOWEL DISPENSERS - SANITARY ITEMS AND SURFACES. Remove all loose material from lavatories, mirrors, counter tops, commodes, urinals, soap dispensers and soap dishes, stall handrails, toilet paper dispensers, and paper towel dispensers. Both the interior and exterior of toilets and urinals shall be cleaned with a toilet bowl brush. However, this brush shall not be used to clean any other items. Then remove all stains, growths, mildew, graffiti, fingerprints, and other material adhering to all items with a suitable cleaning compound and follow this process by washing them with a solution of water and biodegradable disinfectant cleaner. Spot removal procedure using cleaning compounds shall not result in damage to the surfaces of the items being cleaned. Also, graffiti removal which requires sanding, re-surfacing, and/or painting is not a requirement of this contract. The disinfectant solution shall be mixed according to the cleaner manufacturer's label instructions for this application. Upon completion of disinfectant cleaning, rinse and remove all remaining cleaning compounds, and wipe with a damp cloth or sponge to remove all streaks, water droplets, cleaners, and foreign material.

Finally, replenish all dispensers with toilet paper, paper towels, and soap solution of a sufficient quantity to last until the next cleaning based upon the level of consumption of this material, regardless of the presence or absence of hand blowers. The Contractor shall furnish all toilet paper, paper towels, and soap solution, at his/her own expense, in accordance with paragraph entitled “Contractor Furnished Supplies” of this contract.

1.1.5. INTERIOR TRASH RECEPTACLES. Remove all trash together with plastic bag inserts from trash receptacles. Subsequently, remove all stains, growths, mildew, graffiti, and other material adhering to this item, both inside and outside, with a suitable cleaning compound and follow this process by washing it with a solution of water and biodegradable disinfectant cleaner. Spot removal procedure using brushes and/or cleaning compounds shall not result in damage to the surfaces of the items being cleaned. Also, graffiti removal which requires sanding, resurfacing, and/or painting is not a requirement of this contract. The disinfectant solution shall be mixed according to the cleaner manufacturer's label instructions for this application. Upon completion of disinfectant cleaning, rinse and remove all remaining cleaning compounds, and wipe with a damp cloth or sponge to remove all streaks, water droplets, cleaners, and foreign material, and insert new plastic bag liners. Appropriately sized plastic bag liners shall be provided by the Contractor at his/her own expense in accordance with paragraph entitled “Contractor Furnished Supplies” of this contract.

1.1.6. FLOOR CLEANING (SANITARY ITEM AND SURFACE). Floors shall be cleaned as appropriate for the floor covering, so as to leave them free of dirt, dust, litter, liquids, and other foreign material.

1.1.7. FLOORS (SANITARY ITEM AND SURFACE) AND RELATED SIDEWALKS.

Sweep and remove all dirt, dust, mud, gravel, and other loose material from floors, breezeway floors, and related sidewalks. Related sidewalks include sidewalks leading to the visitor center and pumping plant from adjacent parking areas. Subsequently, remove all stains, growths, and other material adhering to the interior floors, breezeway floors, and sidewalks with a suitable cleaning compound, and follow this process by mopping all interior floors with a solution of water and a biodegradable disinfectant cleaner. This solution shall be mixed according to the cleaner manufacturer's label instructions for this application. Then rinse and remove all remaining cleaner and foreign material. Standing water shall be removed by dry-mopping and also foreign material removed from the floor drains, if they exist. Also, any of the above-mentioned foreign material which is washed, swept, or otherwise deposited over the edge of sidewalks or floors, and accumulates on the surrounding grounds as a result of the cleaning operation, shall be removed by the Contractor and disposed of in accordance with paragraph entitled “Liquid Disposal.”

1.1.8. FLOOR MAINTENANCE. Tile floors, 196 sq. ft., including the elevator, at Lake Chicot Visitor Center, shall be stripped, waxed, and buffed as necessary in order to maintain a clear and durable protective finish. This work shall be accomplished during non-office hours as coordinated with the COR/Plant Manager. Carpeted floors, approximately 804 sq. ft. at Lake Chicot Visitor Center, shall be shampooed as necessary to remove stains and to provide deep cleaning.

Interim cleanings, no more than four per year may be requested by the COR/Plant Manager to accommodate special events.

1.1.9. FURNITURE, PICTURES, INTERPRETIVE DISPLAYS, WALL MAPS, AND

OFFICE EQUIPMENT CLEANING. Furniture, pictures, interpretive displays, wall maps, and office equipment shall be dusted to remove all dirt and dust. This operation shall not disturb work papers and shall be accomplished using a dusting agent that does not harm the surfaces or cause wax build-up. Glass desk and tabletops shall be cleaned with an ammoniated glass cleaner.

1.1.10. WINDOW CLEANING. Windows, window shades/blinds, and screens shall be cleaned to remove all smudges, fingerprints, dirt, dust, cobwebs, insects, insect nests, and other foreign material. All interior and exterior glass surfaces shall be cleaned with an ammoniated glass cleaner to remove all fingerprints, smudges, streaks, dirt and other foreign material.

However, ammoniated glass cleaner shall not be used on Plexiglas surfaces.

1.1.11. WALLS AND DOOR CLEANING. All walls and doors shall be inspected and cleaned, as necessary, to remove all fingerprints, smudges, dirt, and other foreign material.

1.1.12. CORNERS, CREVICES, MOLDINGS, LEDGES, BASE BOARDS, SWITCH

PLATES, RECEPTACLE PLATES, STAIRWELL, AND LIGHT FIXTURES. The Contractor shall inspect all corners, crevices, moldings, ledges, base boards, switch plates, receptacle plates, stairwell, and light fixtures and keep these areas and items free of dirt, dust, insect and spider nests, dead insects, mold, mildew, fingerprints, smudges and other foreign material.

1.1.13. WATER SUPPLY. Inasmuch as water is essential to the cleaning operations specified herein, the Contractor shall provide a portable, pressurized water supply, if needed, with a single tank capacity of not less than twenty (20) gallons to affect the cleaning of those facilities which do not have pressurized water available, i.e., in the event that a pressurized water source is inoperative. Where pressurized water is available, the Contractor may utilize this supply for cleaning, provided that care is exercised to not be wasteful in its use.

1.2. GROUNDS INSPECTION AND LITTER PICKUP AND DISPOSAL SERVICES.

The Contractor shall inspect all grounds, roads, boat ramps, sidewalks, steps, and parking areas.

These areas shall be free of all trash, paper, cans, pop top tabs, cigarette butts, bottles, wire, rope, string, dead animals and fish; fallen trees and fallen limbs not exceeding 6 inches in diameter, and all other foreign materials deposited thereon. All litter and debris collected by the Contractor shall be disposed of in accordance with paragraph entitled “Solid Waste Disposal” of the contract. Additional information is listed for the Contractor’s use and Exhibit K.

Also, the Contractor shall inspect each exterior trash receptacle and perform necessary emptying and cleaning to keep these receptacles free of all trash and any material adhering to the receptacles and their tops. If a plastic trash receptacle insert (bag) is either torn, soiled, or missing, then it shall be replaced. Any receptacle that is either soiled internally or externally shall be washed and disinfected. Also, where nuisance insects are noticed, i.e., flies or yellow jacket wasps, then the containers shall be sprayed with insecticide furnished by the Contractor and approved by the COR. Insecticide shall be applied in accordance with manufacturer's label instructions for the application. The Contractor shall also remove any overflow or excess trash deposited around any trash receptacle. All trash and debris collected by the Contractor shall be disposed of in accordance with paragraph entitled “Solid Waste Disposal” of the contract.

1.2.1. For road and parking area rights-of-way, litter removal shall be completed weekly with the result that no litter shall be left in the rights-of-way, irrespective of litter's distance or visibility from the roadway.

1.2.2. All maintained grounds, roadways, parking areas, roofs, and other public facilities shall be inspected for the presence of fallen trees and fallen limbs weekly. All fallen trees and tree limbs not exceeding 6 inches in diameter shall be removed when found. All fallen trees and fallen limbs exceeding this diameter shall be reported to the COR. The Contractor shall dispose of all limbs and trees in accordance with paragraph entitled “Solid Waste Disposal” of the contract.

1.3. MOWING AND TRIMMING.

1.3.1. PUBLIC USE AREA & ACCESS ROAD RIGHT-OF-WAY MOWING AND

TRIMMING. The Contractor shall perform mowing and trimming operations for LCPP, Connerly Bayou, and Ditch Bayou areas. The Contractor shall accomplish all mowing, trimming, and edging services in the areas as described in Exhibit A, Description of Areas Requiring Mowing and Trimming services to meet the requirements of this SOW and the Service Delivery Summary (SDS). The mowing and trimming frequency will be once every 7-10 calendar days, for a total of up to 24 annual mowing and trimming service for mowing cycles.

The Contractor shall cut each area so that grass heights after mowing services averages 2.5 inches. If the mowing duration has exceeded 10 days, the Contractor will no longer be following the requirements in this SOW. This requirement in summary provides that the Contractor must maintain a mowing schedule to mow all areas every 7-10 days in all areas to maintain compliance. In the event that rainfall, high water, or other circumstances cause a delay in the performance of mowing and trimming in any area which subsequently results in mowing services being delayed, the Government is obligated to pay for only those accepted services meeting Acceptable Quality Levels (AQL) successfully completed during the billing period.

Mowing and trimming services are further defined in TABLE 1 below:

1.3.1.a. Mowing & Trimming Services. Table 1

Mowing

Cycle

Service Area

Service Requirement

Duration

September 1st thru August 31st

Appendix B

Description of Areas Requiring Mowing and

Trimming Service.

Up to 24 Mowing and trimming for each service area per COR approval.

Up to 3 mowing and trimming services per month.

*Typical mowing services are up to three times per month between the months of March and September. Services from October thru February is as needed and will be scheduled with the COR/Plant Manager.

1.3.2. MOWING & TRIMMING REQUIREMENTS. The following performance standards are supplied for the Contractor’s use for mowing and trimming operations:

1.3.3. Mowing and trimming in a given area should be conducted concurrently so as to help maintain uniform grass height and aesthetic appearance.

1.3.4. Mowing or trimming operations may be conducted at LCPP and structures on Monday through Friday during daylight hours and on Saturdays, Sundays and Federal Holidays with advanced approval by the COR .

1.3.5. Mowing and trimming operations should be conducted in a prudent manner to protect the grass sod, project features, equipment, buildings, trees, shrubbery, and ground cover, and also to ensure the safety of all persons and equipment around the mowing operations. Relatedly, the Contractor shall not allow the alignment or facing of any mower discharge in the general direction of buildings, vehicles, or persons within the potential range of objects which might be thrown from the mower. All mowers shall be equipped with deflector shields at the clipping discharge points to help alleviate the safety problem associated with thrown objects. However, the use of these shields shall not relieve the Contractor of any other requirements contained in this contract, including liability.

1.3.6. Mower blades shall be kept sharp to help assure clean cutting and minimize grass foliage breakage and bruising as evidenced by the browning of the grass turf following mowing operations.

1.3.7. Prior to mowing in any area, the Contractor shall inspect the area to be mowed, and remove all objects, fallen limbs up to 6 inches in diameter, and litter which could be scattered by or thrown from the mower during the operation. The Contractor shall not avoid the removal of any of this material by mowing around it. Should any litter or objects be inadvertently scattered by the mowing operation, the Contractor shall immediately retrieve and dispose of this material.

All material collected by this operation shall be disposed of in accordance with paragraph entitled “Materials Hauling” of the contract.

1.3.8. The Contractor shall mow and trim to a uniform height so as to maintain an aesthetic appearance of the grounds.

1.3.9. In conducting mowing operations, the Contractor shall not cause any rutting or sod damage. The Contractor is not relieved of any requirements for mowing and trimming in soft and damp areas unless all mowing procedures and/or equipment cannot be adjusted to prevent rutting or sod damage.

1.3.10. The Contractor shall utilize trimming methods, i.e., the use of sickles, sling blades, and mechanical trimmers and edger’s within those locations where the use of mowing equipment potentially endangers persons, property, or natural resources. Such locations include, but are not necessarily limited to, the perimeters of buildings, posts, trees, shrubs, ground cover, sidewalks, curbs, parking blocks, telephone poles, guard rails, rip rap areas, recreational equipment, signs, piezometer markers, ditches, drains, and culvert headwalls. The Contractor shall exercise special care in trimming so as to avoid damage to the above items.

1.3.11. The COR may direct the Contractor to selectively not mow or trim certain areas containing vegetation which has aesthetic value, i.e., wildflowers at certain times of the year.

1.3.12 The Contractor may apply herbicide, in lieu of trimming, around non-living objects with prior written approval of the type, mixture, location, and method of application by the COR. The Contractor shall provide herbicide at his/her own expense. Prior to commencing any herbicide application, the Contractor shall submit copies of certifications and licenses indicating that all herbicide applicators proposed for use on the job are qualified and licensed in accordance with State of Arkansas and/or Federal requirements.

1.3.13. In the event that any mowing or trimming operation results in the production of piles of clippings or other deposits of cut vegetation which may result in damage to the grass sod if left in place, then the Contractor will remove and dispose of such piles or deposits. All clipping removal shall be at the expense of the Contractor.

1.3.14. Upon completion of mowing and trimming in any area, all grass clippings and debris deposited on sidewalks and paved surfaces by the operation shall be removed by sweeping or blowing.

1.3.15 MOWING OF PRECIPITOUS SLOPES. The Contractor shall be aware of the hazard presented by steep and/or slippery slopes. In these areas conventional mowing methods and equipment may be dangerous due to overturning and sliding hazards. Accordingly, the Contractor shall employ specialized mowing procedures to avoid the hazard in these areas. Also, the Contractor shall exercise extra caution under these circumstances so as to minimize the hazard and prevent damage to sod.

1.3.16 WEED AND GRASS REMOVAL FROM PAVED SURFACES. In conjunction with each scheduled mowing and trimming operation, the Contractor shall kill (by the application of an approved herbicide) all weeds and grass growing in cracks and expansion joints in paved surfaces. The use of herbicides shall be in accordance with requirements contained in paragraph entitled “Mowing & Trimming Performance Standards and Operational Limitations”.

1.4. SPRAYING OF RIP-RAP AREAS.

The Contractor, when directed by the COR/Pumping Plant Manager, will spray rip-rap areas for control of unwanted vegetation with an Environmental Protection Agency (EPA) and Vicksburg District approved herbicide for use around water surfaces in accordance with all label directions and all applicable state and federal laws. Herbicide must be uniformly applied over the treatment areas twice per year as directed by the COR/Pumping Plant Manager. Applicator shall protect, preserve, and maintain the land, waters, and non-target vegetative resources within the designated treatment areas. Applicator will provide proof of current state certified commercial applicators license for the categories of "right-of-way" and "aquatic" applications prior to commencing work. Applicator will complete and submit to the COR a spill prevention plan (Exhibit I) prior to commencement of work. Applicator will complete the post application herbicide treatment documentation form (Exhibit H) upon completion of work. All unused product and chemical containers shall be removed from project lands and disposed of in accordance with label directions, and pesticide application warning signage shall be posted during spraying. Some areas will necessitate the use of a Jon boat for spraying. The minimum rating for the Jon boat shall be a four (4) person capacity (regardless of the number of occupants actually in the boat during spraying) with a weight of no less than 750 pounds, with an overall minimum rating of no less than 1,200 pounds which includes the weight of persons, equipment, and motor. The boat motor will not exceed the maximum horsepower as specified by the Boating Industries Association plate affixed to the boat. The boat shall be rigged with the following safety equipment (regardless of the number of occupants in the boat during spraying):

one (1) fire extinguisher with a minimum rating of 1A-10BC, one (1) paddle or oar, one (1) first aid kit, one (1) twenty (20) inch diameter ring buoy with ninety (90) feet of 3/8 inch line attached, four (4) personal flotation devices, one (1) signaling device, adequate mooring lines in good condition, and one (1) bilge pump or bailer. The boat shall not be approved for night operations. Additionally, this boat shall meet all requirements of current EM-385-1-1, U.S.

Army Corps of Engineers Safety and Health Requirements Manual. Rip-rap areas to be sprayed are designated in Exhibit A.

1.5. TREATMENT OF FIRE ANT MOUNDS.

The Contractor will treat LCPP for control of fire ants with an approved pesticide, by broadcast application, during the period 1-15 March of each year or as directed by the COR/Pumping Plant Manager. Areas to be treated will be the same areas, acreage, and descriptions to be mowed as found in Exhibit A. Pesticide shall be uniformly applied in accordance with label instructions. Applicator will complete the post-application pesticide treatment documentation form (Exhibit H) upon completion of work. All unused product and pesticide containers shall be removed from project lands and disposed of in accordance with label directions.

1.6 PEST CONTROL SERVICES.

The Contractor shall provide all plant, labor, equipment, materials, and supplies necessary to treat for pests, rodents, insects, & termites in the pumping plant and storage building/warehouse monthly per schedule approved by the COR/Plant Manager.

a. Services included, but not limited to, fogging, spraying, and baits.

1.7 WATER SUPPLY AND DELIVERY SERVICES.

The Contractor shall supply & deliver potable drinking water; Quantity of Ten (10) – Five (5) gallon bottles per month that fit the water dispenser equipment.

a. The water bottles shall be delivered sealed from the factory and within an approved timeframe of the expiration date.

1.8 TRASH DISPOSAL SERVICES.

The Contractor shall provide all plant, labor, equipment, materials and supplies necessary to dispose of trash from the pumping plant, warehouse, and overall pumping plant property.

a. Services included, but not limited to, provide a double-lid dumpster at a minimum size of 8 cy and have the contents disposed once a week.

1.9 ELEVATOR CERTIFICATION, INSPECTION, & MAINTENANCE SERVICES –

One (1) Elevator.

1.9.1 Elevator Certification Services.

The Contractor shall provide the following services.

• Provide and maintain annual Certificate of Inspection through the Arkansas Insurance

Department for display in the elevator.

• Coordinate with a State of Arkansas inspector to provide all annual inspections per local elevator code(s).

1.9.2 Elevator Inspection and Maintenance Services

The Contractor shall provide the following services

• Provide annual relief pressure test.

• Provide semi-annual inspection and maintenance service of all elevator equipment per manufacturer specifications.

• Original Manufacturer:

• Controller Manufacturer:

• Controller Manufacturer:

• Controller Type:

• Valve Manufacturer:

• Door Equipment Manufacturer: .

• Model:

• Supply Voltage:

• Motor H.P.:

• Pumping Unit:

• Jack Manufacturer:

• Piston Dia.:

1.10 HVAC SERVICES – (Heating-Venting-Air-Conditioned).

A. LCPP office HVAC system and components will be serviced per manufacturers specifications.

a. Name/Brand xxxxx.; Model xxxx ; xxxx tons.

b. Air Handler; name ?.; Model xxxxx; xx hp.

c. Service twice per year and per manufactures specifications.

B. Visitor Center office HVAC system and components will be serviced per manufacturers specifications.

a. Name/Brand xxxxx.; Model xxxx ; xxxx tons.

b. Air Handler; name ?.; Model xxxxx; xx hp.

c. Service twice per year and per manufactures specifications.

C. Storage Building/Warehouse Ventilation system and components will be serviced per manufacturers specifications.

a. Name/Brand xxxxx.; Model xxxx ; xxxx tons.

b. Air Handler; name ?.; Model xxxxx; xx hp.

c. Service twice per year and per manufactures specifications.

1.11 REPAIR AND EMERGENCY SERVICES - Optional.

Pending the discretion of the COR, Pumping Plant Manager, and funding availability, the contractor shall provide repairs and emergency repair services not otherwise categorized as routine and/or scheduled maintenance. Repair and emergency work can vary from a variety of components to an entire system replacement to ensure continued operations. Repairs and emergency work include, but not limited to, the HVAC and ventilation components, window A/C units, elevator, restroom drainage clogs or leaks, lights in the plant, visitor center, storage building; broken windows, roof leaks, and door repairs or replacements. Timely repair and/or emergency repair service is an extremely important part of maintaining a safe experience for the employees and the visiting public. These services are vital to protect federal employees that work in the pumping plant during high-water events/pumping operations.

Contractor will submit a quote, including vendor quotes, for COR review and approval.

Quotes are required for all repair and emergency services.

2.0. PERFORMANCE STANDARDS.

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Upon notification of ‘Not Met(s)’, via Inspection Reports or by the COR, the Contractor has 24 hours or less for correction pending requirements of the area(s).

Performance Objective PWS Sect

Performance Threshold Deductions

Janitorial Services.

Restrooms, water fountains, benches, surfaces, exterior-interior trash receptacles, overlook patios, pedestrian walkways, steps and related sidewalks are clean and free of all foreign matter such as cobwebs, insect nests, dead insects, dead animals, feces, fish, dust, stains, growths, and all other foreign matter.

Supply restrooms with approved supplies/materials.

1.1.

Not to exceed 2 customer/public complaints per month and/or Not to exceed a total of 2 ‘not mets’ from the total inspections performed per month.

(for ex: 3 ‘not met’ on 2 reports = deduction)

3-4 ‘not mets’ = %5 5-6 ‘not mets’ = %10 7 ‘not mets’ = %15 8 or more ‘not mets’ will be pro-rated at a percentage rate.

The deduction percentages will be applied to the total monthly bid amount for this item.

Grounds Inspection, Litter Pickup, & Disposal.

Litter and trash are removed from all grounds in public use areas, access and circulation roads, and their rights-of-way, parking areas, planters, plant beds, shoreline areas (including those surfaced with riprap) and earthen dams. Roadways and parking areas rights-of-ways shall be cleaned with no visible litter or trash. Contractor has hauled and disposed of all litter, trash, and solid waste which has generated, removed or collected in the performance of this contract to an off-project location approved by the

COR.

1.2.

and/or Not to exceed a total of 2 ‘not mets’ from the total inspections performed per month.

7 ‘not mets’ = %15 8 or more ‘not mets’ will be pro-rated at a percentage rate.

The deduction percentages will be applied to the total monthly bid amount for this item.

Mowing and Trimming Services.

All litter and other debris have been removed from the area prior to mowing. Site is cut in its entirety and all grass within an area is cut uniformly and after mowing operations, with no scalping or high spots.

No damage to sod from tractors or large piles of grass clippings. All areas adjacent to project facilities and features including riprap areas, buildings, signposts, and other manmade features are completely and uniformly trimmed. Areas along the edges of concrete slabs, buildings, and other improved surfaces have been completely edged. All grass growing through surfaces such as asphalt parking areas and expansion joints has been either cut or sprayed with an approved herbicide, etc. Sidewalks and other improved surfaces are free of any debris. All grass and unwanted vegetation have been completely removed from plant beds and landscaped areas.

1.3.

and/or Not to exceed a total of 2 ‘not mets’ from the total inspections performed per month.

7 ‘not mets’ = %15 8 or more ‘not mets’ will be pro-rated at a percentage rate.

The deduction percentages will be applied to the total monthly bid amount for this item.

Spraying of Rip-Rap Areas.

Perform services for control of unwanted vegetation and ensure performance is complete.

1.4.

Not to exceed 1 customer/public complaints per service and/or Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

(for ex: 1 ‘not met’ on 1 report

1 - ‘not met’ = %100

The deduction percentages will be applied to the total monthly bid amount for this item.

Treatment of Fire Ant Mounds.

Perform services for Fire Ant Treatment using the broadcast method and ensure performance of the end result is complete.

1.5.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

3. INSPECTION AND ACCEPTANCE

3.1. GENERAL:

Reference Contract Clause 52.212-4(a). The inspection and acceptance procedures specified herein set forth a general policy that only the services performed by the Contractor in strict accordance with the contract requirements will merit payment. This policy will be implemented through close Government inspection of the services performed and acceptance or rejection of the services by the Government. However, neither the presence nor absence of Government inspection shall relieve the contractor from any requirements of contract.

Pest Control Services Perform services for control of unwanted pest and ensure performance is complete.

1.6.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

Water Supply and Delivery Services Perform services for supply and delivery of water and ensure performance is complete.

1.7.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

Trash Disposal Services Perform services for trash disposal and ensure performance is complete.

1.8.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

Elevator Certification, Inspection, & Maintenance Services Perform services for the elevator and ensure

1.9.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

HVAC Services Perform services for the three units and ensure

1.10.

Not to exceed a total of 1 ‘not mets’ from the total inspection performed.

amount for this item.

3.2. INSPECTION REPORT FORM:

Exhibit D is the inspection report form to be used by the Government in advising the Contractor of performance deficiencies.

3.3. CONTRACTOR'S CHECKLIST:

Exhibit J is the contractor's inspection report form to be submitted to the COR within three days following each mowing cycle.

3.4. QUALITY ASSURANCE SURVEILLANCE:

The Government will monitor and inspect the Contractor’s performance using any reasonable inspection method. The Government will record all surveillance observations. The Government may inspect services provided by the Contractor both during and/or after performance is complete. When an observation indicates defective performance, the COR may request the Superintendent or Contractor’s Representative to initial the observation. The Government will use the unscheduled inspection plan.

The COR will inform the Contractor how the Government intends to inspect the contract and who is in charge of Quality Assurance. The COR will appoint authorized representative(s), Quality Assurance Inspector (QAI), to perform quality assurance inspections. The QAI will keep a daily log of all communications with the Contractor and/or Contractor Superintendent(s) or Representative(s). The Contractor and the QAI shall coordinate work schedules and inspections to best evaluate Contractor performance

3.4.1. QUALITY ASSURANCE SURVEILLANCE PLAN:

Reference Contract Clause 52.212-4(a), Inspection/Acceptance.

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights;

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

The inspection and acceptance procedures specified within this contract set forth a general policy that only the services performed by the Contractor in strict accordance with the PWS will merit payment. The Government will inspect and monitor the Contractor’s performance by appointing a representative(s), Quality Assurance Inspector (QAI), to monitor performance to ensure services are received under this contract. The Government representative will evaluate the Contractor’s performance through close on-site inspections and receipt of complaints from the public. The Government will also receive and investigate complaints from the public. The COR shall be responsible for initially validating customer complaints and shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s).

This plan is provided for information purposes only. This Quality Assurance Surveillance Plan is not part of the Request for Proposal (or Invitation for Bid) nor will it be made part of any resulting contract. The Government has the right to change or modify inspection methods at its discretion.

3.5. EFFECT OF UNSATISFACTORY PERFORMANCE ON CONTRACT PAYMENTS:

If performance of any required service is determined to be unsatisfactory, and that performance is the result of actions (or lack of action) by the Contractor, the Government may reduce the payments for such performance to reflect the reduced value of the services performed in accordance with Paragraphs 6.2.3 or 6.2.4 of this contract.

3.6. COMMUNICATIONS WITH CONTRACTING OFFICER'S REPRESENTATIVE

(COR) OR ALTERNATE COR:

The Contractor will make verbal contact with the COR or alternate COR/Plant Manager between 0700 and 1500 every week to discuss contract performance.

3.7. SAFETY INSPECTION:

All of the Contractor's activities conducted within the project boundaries as well as equipment and facilities maintained or operated within the project boundaries, are subject to inspection by the Government for compliance with the safety provisions of this contract. Any violation of these provisions shall be promptly corrected by the Contractor and any Contractor equipment which is not in compliance shall be immediately removed from service until the problem is corrected. The Contracting Officer, authorized representative, and alternate each have on-site authority to totally or partially suspend any of the Contractor's operation due to unsafe conditions. In the event that the unsafe conditions were either caused by the Contractor or were allowed to arise or exist by the Contractor, any work stoppages will be the responsibility of the Contractor, and no requirements of this contract will be waived. If work is not completed per entirety due to suspended unsafe operations, a non-compliance report will be issued.

3.8. REQUIRED PRESENCE OF CONTRACTOR'S CHIEF EXECUTIVE

OFFICER/OWNER DURING INSPECTION:

Upon verbal, written, or email request by the Contracting Officer or an authorized representative, the Chief Executive Officer/Owner of the Contractor shall be present at specified inspections for the purpose of alleviating any misunderstanding concerning the contract requirements or illustrating performance deficiencies.

3.9. GOVERNMENT POSITION ON AVAILABLE OPTIONS IN HANDLING

DEFICIENT WORK:

The Contractor shall be aware that the Government has several unilateral options available in handling deficient contractor work as provided in the Contract Clause 52.212-4(a). These options are listed below:

a. Require the Contractor to perform the services again.

b. Require the Contractor to take necessary action to ensure that future performance meets the contract requirements.

c. No payment will be made for services performed that failed to meet AQL performance thresholds.

If the Contractor subsequently fails to promptly perform the services again (if option a. is selected by the Government), or if the Contractor fails to take the necessary action to ensure that future performance meets the contract requirements, then the Government may either perform the services and charge the Contractor for any and all related and other cost related to paragraph:

3.10.1. or terminate the contract for default.

The Contractor shall be advised that, absent an accompanying notation on the inspection form of the Government's election of option a, the identification of performance deficiencies on the inspection report form automatically constitutes the notification to the Contractor of the Government's election of option b. Subsequently, in the event that future performance of the same type of work by the Contractor does not meet the contract requirements, no further notices or communications are owed to the Contractor prior to the Government electing to perform the services and charge the Contractor for any and all related costs. The Contractor shall also be advised that the Government has determined that the re-performance of deficient work (option a) is not normally practical under the circumstances of this contract. Basically, work cannot be rescheduled without creating prohibitive administrative expenses to the Government such as those for after-hours inspection. Also, rescheduling tends to adversely impact follow-on work schedules.

3.10. PAYMENT ADJUSTMENTS ASSOCIATED WITH DEFICIENCY CORRECTION:

In the event that the Government corrected Contractor performance deficiencies, and the Contracting Officer advised the Contractor of this action in accordance with Contract Clause 52.212-4(a) entitled Inspection/Acceptance, the Government may charge the Contractor for the related costs; 3.10.1. In this instance, the Contractor shall include the cost of the deficient work in the invoice, and the Government will deduct from the invoice amount the total related cost of deficiency corrections. The actual Government costs for correcting deficiencies may be affected by available resources, time of performance, travel distance, number of deficiencies corrected by a single crew, and the extent of the deficiencies. Also, corrective work performed may include only certain aspects of the requirements of this contract and exclude other aspects due to limited resources to perform such work. See 3.10.1. for further guidance.

3.10.1. PAYMENT DEDUCTION CLAUSE: In the event that work is found unsatisfactory and not re-performed by anyone, or work not performed at all:

• 20% of service value lost for administrative costs plus cost-of-service value lost.

• If the Government had to use an additional contractor to complete the work, then 20% of service value lost for administrative costs plus the contract price for the additional contractor.

• If the Government performed/re-performed to complete the work, then 20% of service value lost for administrative costs plus the contract price for the additional contractor.

3.10.2. FAILURE TO PROVIDE SUPERINTENDENT (S) AND MEET

ADMINISTRATIVE REQUIREMENTS OR PROVIDE SERVICES:

Should the Contractor fail to provide an on-site Superintendent or fail to meet the administrative requirements or provide the services of this contract, the Government may make deductions from the payment due the Contractor.

3.10.3. DEDUCTION SCHEDULE: These deductions may be made from payment due the Contractor by the Government should the Contractor fail to provide a Superintendent(s) and/or meet the administrative and performance requirements or provide the services of this contract:

FAILURE TO: DEDUCTION

Produce acceptable level of uniform mowed and trimmed areas – performed areas

$150.00/day/area

Provide authorized Superintendent(s) on-site and available when work is in progress

$100.00/day

Provide proper equipment $100.00/day Attend performance evaluation meeting $50.00/day Submit quality control reports within allowable time-frame – 24 hours

$50.00/day

Have and provide for inspection a copy of current contract in possession while on project lands.

$50.00/day

Maintain mobile cellular phone service in Superintendent(s) vehicle

$50.00/day Per Supt.

Submit accident, incident, and damage reports within allowable time-frame-24 hrs.

$25.00/day

Maintain required Federal, State, and local licenses and permits

$25.00/day

Respond to deficiency reports within allowable time-frame

– 24 hours.

$25.00/day

Submit accurate pay invoice $25.00/invoice Submit required contract submittals $25.00/day Have and provide for inspection a copy of the EM385-1-1 Safety and Health Requirements Manual on project lands and/or Comply with manual requirements.

$25.00/occurrence

Comply with approved mowing methods/equipment as listed in 1.4.

$25.00/occurrence

4. DELIVERIES OR PERFORMANCES:

4.1. PERFORMANCE TIME LIMITATIONS APPLICABLE TO CLEANING AND

LITTER PICKUP SERVICES:

All cleaning and litter pickup services shall not begin before 0700 hours and must be completed by 1530 hours. Within this limitation, the Contractor shall schedule all such work. See paragraph entitled “Provisions of Cleaning Work Schedules to the COR” for requirements relating to submitting cleaning work schedules to the COR.

4.2. PERFORMANCE TIME LIMITATIONS APPLICABLE TO MOWING AND

TRIMMING SERVICES:

Mowing and trimming at Lake Chicot Pumping Plant may be performed Monday through Friday during daylight hours and with advanced approval by the COR for Saturdays, Sundays, and Federal Holidays.

4.3. LAKE CHICOT PUMPING PLANT JANITORIAL SERVICES:

The janitorial services prescribed in paragraph entitled “Cleaning – General” are usually provided once each week at Lake Chicot Visitor Center excluding Federal holidays. These services shall be accomplished between 0700 hours and 1100 hours. As needed to maintain a lustrous shine, tile floors shall be stripped and/or waxed and buffed as prescribed in paragraph entitled “Floor Maintenance.” This task shall be accomplished between 0700 hours and 1530 hours, Monday through Friday excluding Federal holidays.

4.4. PROVISIONS OF JANITORIAL WORK SCHEDULES TO THE COR:

Prior to beginning work under this contract, the Contractor shall furnish the COR with complete written work schedules, including the time of beginning cleaning and the time of ending cleaning in each area. The Contractor is hereby advised that all work shall be performed in accordance with these schedules, and failure to do so can result in a determination of non-conformance by the COR, i.e., work not performed on schedule is considered work not done and it is non-recoverable. The Contractor shall utilize the form shown in Exhibit B to this contract in preparing schedules and furnishing them to the COR. The minimum allowable schedules for litter pick up services and area cleaning are once each week.

4.5. PROVISION OF MOWING AND TRIMMING SCHEDULES TO THE COR:

Beginning in March and continuing thereafter on an approved basis until all scheduled mowing and trimming services are complete, the Contractor shall provide the COR, monthly, a written schedule of the planned mowing and trimming activities for the following month’s period. This schedule shall be completed on the form shown at Exhibit C to this contract.

4.6. DELETION OF MOWING AND TRIMMING SERVICES:

An individual cycle of mowing and trimming shown in the contractor’s schedule may be deleted in part or whole by the COR, given 3 calendar days advance written notice to the Contractor. In the event the COR exercises this option, the Government shall not be required to pay for no-performance.

4.7. DELAYS TO MOWING AND TRIMMING:

The COR/Plant Manager may suspend mowing or trimming operations due to wet grounds, safety hazards, or other reasons which is deemed valid. In such an instance, the COR shall provide oral notification to the Contractor, and the Contractor shall, in turn, submit a revised performance schedule in accordance with paragraph entitled “Provisions of Mowing and Trimming Schedules to the COR of this contract”. This revision shall be submitted by the Contractor within 24 hours of receipt of this notification of suspension issued by the COR. All discussions between the COR and the Contractor regarding suspended mowing and trimming operations shall be confirmed by mutual written correspondence between the parties.

4.8. MATERIAL HAULING:

All materials-hauling conducted by the Contractor in the performance of work under this contract shall include the use of appropriate methods to prevent any material, including solid waste, from falling or blowing out of the transporting equipment. Also, the Contractor shall be responsible for the recovery of all materials which fall or blow out, regardless of the location.

All hauling equipment or containers shall be sealed to prevent the drainage or leakage of liquids there from. All liquids which accumulate in these vehicles and containers shall be disposed of in accordance with paragraph entitled “Liquid Disposal”.

4.9. SOLID WASTE DISPOSAL.

For the purpose of this contract, solid waste is defined as all solid materials, trash, or other debris which is either generated or accumulated by the Contractor in the performance of this contract.

The Contractor shall haul and dispose of all solid waste which he/she generated or collected in the performance of this contract to an off-project location which is approved both by the COR, and by the applicable State and/or local governmental agencies having jurisdiction over hauling and solid waste disposal operations. The Contractor shall assume all costs associated with solid waste disposal. If the Contractor utilizes any landfill which is owned or leased by a non-public entity, the Contractor must provide written evidence to the COR of appropriate State approval of the landfill prior to beginning work under this contract.