A02 Sources Sought WRAIR.pdf

Title: Growth Direct Maintenance Support Services, Walter Reed Army Institute of Research (WRAIR)

Solicitation: W81XWH22Q0023

Notice Type: Request for Information (RFI)

Response Date: 15 February 2022

NAICS: 811219

Location: WRAIR, Silver Spring, MD

Scope

The Medical Maintenance Department within the Logistics Division (LOG) provides maintenance support on several medical devices (MD), medical device systems (MDS), and medical/laboratory/scientific equipment (MLSE) provided by Waters Corporation.

Other WRAIR divisions have these systems for which LOG currently does not have the proper medical maintenance certifications nor key personnel needed in order to service these systems.

MD/MDS consist of devices used in medical diagnosis, therapy, research and treatment of injury or disease (includes dental, aeromedical evacuation, home station medical response, veterinary items and medical scientific research). MD/MDS also consist of commercial off-the-shelf (COTS) equipment and device systems approved by the Food and Drug Administration (FDA) and used primarily to provide patient care. In addition, these devices are also used in medical research and scientific laboratories. Lastly, MD/MDS also refers to any maintenance significant instrument, apparatus, implement, machine, contrivance, implant, in vitro reagent, or other similar or related article, including a component part or accessory.

This Growth Direct System Service Agreement (this “Agreement”) between Rapid Micro Biosystems, Inc. (“RMB”) and the customer (“Customer”) named on the attached Service Agreement Order Sheet (“Order Sheet”) shall govern all orders for, and purchases of, services under an RMB Service Plan (“Services”) and shall prevail over any pre-printed, standard or other terms set forth in Customer’s purchase order or any other document not signed by an authorized representative of RMB. (1) Planned Maintenance Service; (2) Repair Service; and (3) Technical Support Service, (4) Application support, Objectives:

The objective of this requirement is to acquire a non-personal services contract for preventive maintenance (PM) services on the Government owned Rapidmicro Biosystems, Growth Direct. The systems are:

Model: E700-GD2 Serial# E27019519

SCOPE OF OBJECTIVE

1.1. Specific Tasks / Requirements

1.1.1. Planned Preventative Maintenance: The contractor shall provide one scheduled maintenance visit per year that includes:

Basic system and refresher training for operators On-site Preventive Maintenance Service visits per year:

- inspect/align mechanical parts

- inspect pneumatic lines and cabling

- check all belts and sensors

- CRU temperature testing

- CRU (condensation removal unit) within the PM requirements

- Incubator temperature calibration

- Replace all system air filters

- address any wear points

- provide mandatory software/hardware updates

Following each scheduled preventative maintenance, the contractor shall provide a service report to include calibration certificate and performance measurements

1.1.2. Emergency Repair Service: The contractor shall provide repair services that apply to instrument defects and arrangement of the parts and labor for all necessary repairs. Emergency repair service calls are to be responded to within 48 hours. The response will establish an appointment to repair the bioprocess. The contractor shall provide a written report that details the nature of the repair, parts supplied, and labor hours required. The contractor shall also provide a field service report once per event basis

1.1.3. Technical Support Services: The contractor shall maintain a high level of availability, with low wait time, to provide customer technical support that includes interactive telephone support for the purpose of resolving technical support incidents between the hours of 0700-1900 EST from Monday to Friday, excluding Federal holidays and a detailed service documentation. The contractor shall maintain a service log that details the technical support provided, how the requirement was resolved, and recommended actions if the requirement was not resolved

RFI INSTRUCTIONS:

Interested parties are asked to respond to this RFI and submit a capabilities statement that supports the focus of this RFI. Please review the place of performance requirements. Please submit written responses via email in Microsoft Office 2000 or 2007 format. All responses should be complete: in 12-point font; and not to exceed 3 pages total, including graphics, tables, and appendices.

No hardcopies shall be accepted. No written solicitation document is available at this time. Telephone requests will not be honored, and no bidders list shall be maintained.

No inquiries regarding any potential future acquisition activities shall be entertained.

Potential offerors are requested to direct all questions via email to the Point of Contact listed below. Responses are due to the Point of Contact, Mr. Nathaniel Reus at email:

nathaniel.a.reus.civ@mail.mil no later than 10:00AM ET, Wednesday, February 15, 2022.

CAUTION: This is an active requirement. Contractors are strictly prohibited from discussing this requirement with any member of the program office. All discussion shall be with the point of contact listed above.

DISCLAIMER: This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any kinds of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked proprietary will be handled accordingly. Responses to the RFI will not be returned.

mailto:nathaniel.a.reus.civ@mail.mil