A02 Sources Sought Bioprocess System Maintenance WRAIR.pdf

Title: Bioprocess Systems “Fermenters” Maintenance, Walter Reed Army Institute of Research (WRAIR) Solicitation: W81XWH22R0043

Notice Type: Request for Information (RFI)

Response Date: 12 April 2022

Location: WRAIR, Silver Spring, MD

Scope

The purpose of this requirement is to conduct full maintenance services for a Bioprocess Systems. The work required under this contract shall include: (1) Planned Maintenance Service;

(2) Repair Service; and (3) Technical Support Service

Objectives:

1.1. Objectives

The objective of this requirement is to acquire a non-personal services contract for preventive maintenance (PM) services on three Government owned Bioprocess Systems. The systems are:

1. Model: BioFlo Pro 75 Serial# 901044178

2. Model: BioFlo Pro 500 Serial# BPR0HJ302695

3. Model: BioFlo 320 Serial# B320IQ302132

1.2. Specific Tasks / Requirements

1.2.1. Planned Preventative Maintenance: The contractor shall provide one scheduled maintenance visit per year that includes:

• Performance assurance checks

• Functionality and safety checks

• Safety inspections in accordance with all applicable regulations

• Components check

• Device Software update

• Routine inspections and replacement of parts

Following each scheduled preventative maintenance, the contractor shall provide a service report to include calibration certificate and performance measurements (Deliverable 1).

1.2.2. Emergency Repair Service: The contractor shall provide repair services that apply to instrument defects and arrangement of the parts and labor for all necessary repairs. Emergency repair service calls are to be responded to within 48 hours. The response will establish an appointment to repair the bioprocess. The contractor shall provide a written report that details the nature of the repair, parts supplied, and labor hours required. The contractor shall also provide a field service report once per event basis (Deliverable 2).

1.2.3. Technical Support Services: The contractor shall maintain a high level of availability, with low wait time, to provide customer technical support that includes interactive telephone support for the purpose of resolving technical support incidents between the hours of 0700-1900 EST from Monday to Friday, excluding Federal holidays and a detailed service documentation.

The contractor shall maintain a service log that details the technical support provided, how the requirement was resolved, and recommended actions if the requirement was not resolved (Deliverable 3).

RFI INSTRUCTIONS:

Interested parties are asked to respond to this RFI and submit a capabilities statement that supports the focus of this RFI. Please review the place of performance requirements. Please submit written responses via email in Microsoft Office 2000 or 2007 format. All responses should be complete: in 12-point font; and not to exceed 3 pages total, including graphics, tables, and appendices.

No hardcopies shall be accepted. No written solicitation document is available at this time. Telephone requests will not be honored, and no bidders list shall be maintained.

No inquiries regarding any potential future acquisition activities shall be entertained.

Potential offerors are requested to direct all questions via email to the Point of Contact listed below. Responses are due to the Point of Contact, Mr. Nathaniel Reus at email:

nathaniel.a.reus.civ@mail.mil no later than 10:00AM ET, Tuesday, April 12, 2022.

CAUTION: This is an active requirement. Contractors are strictly prohibited from discussing this requirement with any member of the program office. All discussion shall be with the point of contact listed above.

DISCLAIMER: This RFI is issued solely for information and planning purposes and does not constitute a solicitation. Neither unsolicited proposals nor any kinds of offers will be considered in response to this RFI. Responses to this notice are not offers and will not be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. All information received in response to this RFI that is marked proprietary will be handled accordingly. Responses to the RFI will not be returned.

mailto:nathaniel.a.reus.civ@mail.mil