A02-PWS - Oversight and Admin. of local ISPs - DRAFT.pdf

Performance Work Statement (PWS)

Template

For

Job Corps Internet Service Provision 2024

Performance Work Statement (PWS) Template

PART 1

General Information

1.1. Description of Services/Introduction:

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items and non-personal services necessary to administer the provision of internet connectivity to all Job Corps locations as defined in this Performance Work Statement, except as Specified in section C-3 as government furnished property and services. The contractor shall perform to the standards in this contract action.

1.2. Background:

Job Corps (JC) is an education and training program whose goal is to help disadvantaged youth between the ages of 16 and 24 enter living-wage employment, advanced education, and training, apprenticeship, or the military. The program’s major service components include basic reading and math skills, vocational/technical training, residential living, health care, health education, counseling, and job placement assistance. These comprehensive services are delivered at over 121 operating Job Corps centers nationwide through a program structure that unites federal agencies, state agencies, private vendors, unions, and businesses.

Because of the size and breadth of the JC program, all Information Technology oversight and operation has been centralized within the Job Corps Data Center (JCDC). JCDC is responsible for maintaining licenses and IT-related service contracts to ensure the continued secure operations of all hardware and software on the JC network.

Internet services to the individual Job Corps locations across the locations (excluding the

National Office in Washington, DC and respective regional offices in Boston, Philadelphia, Atlanta, Dallas, Chicago, and San Francisco) are provided via a “clearinghouse” Competitive

Local Exchange Carrier (CLEC) contract which aggregates costs of the agreements with the individual local internet service providers, monitors connectivity, provides support in resolving disrupted circuits, and advises the government as to commercially available increased levels of bandwidth in consideration of the contract budget for each of the contract years.

The program’s current CLEC provider contract will expire December 29, 2024. It is imperative that there be absolutely no internet service disruption to any of the individual Job

Corps locations and/or damaged/failed/cancelled circuits which could lead to a lack of internet service to any Job Corps location across the United States and/or its territories/properties in which Job Corps provides services to the public.

1.3. Objectives:

The vendor shall provide the following services to the government, and to the utmost extent currently available given current technology:

• Provide Internet/bandwidth service(s) to all Job Corps locations in each of the 50 states, the District of Columbia and Puerto Rico as defined in the table in 1.4. Scope below.

• Provide Internet/bandwidth service(s) to each of the Job Corps Information

Technology/Data Center support centers (colocations) in Austin, TX; and Richardson, TX.

• Monitor the provision of internet/bandwidth delivered to each location as described herein and immediately notify JCDC support staff of any circuit interruption and/or lag.

• Assist JCDC staff in the reconstitution of interrupted circuits and/or increasing bandwidth speeds of affected circuits.

• Aggregate costs incurred via each of the individual Internet Service Provider agreements and inform the government in a level of detail described herein as to the individual monthly costs of such agreements.

• Provide the appropriate equipment to establish a managed service of the data circuits and install any required infrastructure to support the CLEC.

• Provide Job Corps with Fast Ethernet or Gigabit Ethernet hand off as applicable for the circuit from CLEC equipment to Job Corps equipment.

• Coordinating with local exchange carriers regarding any and all construction and facility issues that would prevent Job Corps from obtaining 500Mbps port and 1Gbps loop speeds at all Job Corps Center locations.

• Coordinating all inside wiring required to terminate circuits in the demarcation location as specified by Job Corps.

1.4. Scope:

The vendor shall be solely responsible for providing the services as described herein on a 24 hour/7 days per week/365 days per year basis without interruption throughout the life this contract.

Job Corps campuses are located in all 50 United States, including locations in the District of

Columbia and Puerto Rico. Administered by the United States Department of Labor by the

Employment and Training Administration in Washington, DC, operations of the individual centers are overseen by six regional offices as depicted in the following matrix.

Region I

(Boston)

Region II

(Philadelphia)

Region III

(Atlanta)

Region IV

(Dallas)

Region V

(Chicago)

Region VI

(San

Francisco)

Arecibo Blue Ridge Atlanta Albuquerque Atterbury Alaska

Barranquitas Carl D.

Perkins Bamberg Anaconda Blackwell Angell

Cassadaga Charleston BL Hooks Boxelder Cincinnati Cascades

Delaware

Valley

Earle

Clements Brunswick Carville Cleveland

Columbia

Basin

Edison Flatwoods Finch-Henry Cass Dayton Curlew

Exeter Frenchburg Gadsden Clearfield Denison Fort Simcoe

Glenmont Great Onyx Gainesville Collbran Detroit Fred G.

Acosta

In addition to the centers listed above, Job Corps operates Information Technology support locations which house hardware in service of the entire program footprint in Austin, TX and

Richardson, TX. The vendor shall be responsible for the provision, monitoring, technical support, and connectivity of all internet circuits as listed in Addendum 1.

1.5. Period of Performance:

The period of performance shall be for one (1) Base Period of 12 months and two (4) 12-month option periods. The Period of Performance reads as follows:

Base Period: December 30, 2024 through December 29, 2025

The government reserves the right to extend the term of this contract action at the prices set forth in Section B in accordance with the terms and conditions contained in clause 52.217-9 entitled, “Option to Extend the Term of the Contract.”

1.6. General Information

Quality Control:

The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

Grafton Harpers Ferry Gulfport David

Carrasco

Excelsior

Springs Hawaii

Hartford Keystone Jacksonville Gary Flint Hills Inland

Empire

Iroquois Muhlenberg Jacobs

Creek Guthrie Flint/Genesee Long Beach

Loring Old Dominion Kittrell Kicking

Horse

Gerald R.

Ford Los Angeles

New

Hampshire Philadelphia

Lyndon

Johnson Laredo H. Humphrey Phoenix

New Haven Pine Knot Miami Little Rock Joliet Sacramento

Northlands Pittsburgh Mississippi New Orleans Milwaukee San Diego

Oneonta Potomac Montgomery North Texas Mingo San Jose

Penobscot Red Rock Oconaluftee Quentin

Burdick Ottumwa

Sierra

Nevada

Ramey Wilmington Pinellas Roswell Paul Simon Springdale

Shriver WM Young Schenck Shreveport Pine Ridge Timber

Lake

South Bronx Woodland Turner Talking

Leaves St. Louis

Tongue

Point

Westover Woodstock Trapper

Creek

Treasure

Island

Tulsa Wolf Creek

Weber Basin

Wind River

The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. As a minimum, the contractor shall develop quality control procedures that address the areas identified in Technical Exhibit 1, “Performance Requirements Summary”. After acceptance of the quality control plan, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his QC system. The Quality Control Plan is to be electronically submitted to the

COR within 30 calendar days of contract/task order award.

Quality Assurance:

The government shall evaluate the contractor’s performance under this contract action in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). [Reference Quality

Assurance Plan and surveillance methodology to be used to ensure quality assurance.]

Government Remedies:

The Contracting Officer shall follow FAR 52.212-4, “Contract Terms and Conditions- Commercial Items” or 52.246-4, “Inspection of Services-Fixed Price” for contractor’s failure to perform satisfactory services or failure to correct non-conforming services.

Recognized Holidays:

While internet service is to be delivered to the individual Job Corps locations by the local service providers without interruption through the life of the contract on a 24/7/365 basis, it is not necessary for contract staff to work on the following Federal holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day Thanksgiving Day

Juneteenth Day Christmas Day

Independence Day

Hours of Operation:

The contractor is responsible for conducting performance between the hours of 8:00am through 6:00pm Eastern Time Monday thru Friday, except Federal holidays or when the government facility is closed due to local or national emergencies, administrative closings, or similar government directed facility closings. During these hours, Federal staff and contract staff must have access to the support services provided by the vendor as detailed in this

PWS. The contractor must at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this statement of work when the government facility is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential.

Telecommuting or “work at home” is not authorized under this contract action unless under emergency situations as determined by the Contracting Officer’s Representative (COR).

No vendor performing work under this contract shall enter onto nor perform any work without first securing the written permission of the applicable Center Director and/or their designee.

In matters where the vendor performing work under this agreement and Job Corps center leadership cannot agree to a timeframe under which work is to be performed, the

Contracting Officer Representative (COR) shall be the final arbitrator of such decisions. In cases where the COR is unable to serve as the arbitrator, the Deputy National Director for

Job Corps shall render a final ruling.

1.6.5.A Travel

The contractor will be required to follow government travel rules and use government per diem rates.

Place of Performance:

The work to be performed under this contract action will be performed in totality at the location(s) defined by the vendor. No government space, either on a permanent or temporary basis, shall be provided under the terms herein.

Type of Contract:

The government anticipates award of a Firm-Fixed Price contract.

Security Requirements:

There are no security provisions/requirements required to be provided by the vendor or than commercially available internet service delivery security protocols as provided by the local internet service providers used throughout the life of this contract.

The Contractor’s employees, performing work in support of this order will have had a background check prior to being assigned to the project.

Physical Security.

The contractor shall be responsible for safeguarding all government property provided for contractor use.

The contractor, while present on any Job Corps location, shall comply with all physical security policies and requirements as defined by the National Office of Job Corps, cognizant regional Job Corps office, and/or individual center policy. Job Corps center leadership shall reserve the right to deny entry to any individual deemed to be a security threat or potential security risk to Job Corps students, staff, and/or physical plants.

Conservation of Utilities.

The contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

Special Qualifications:

Federal IT Requirements

As determined applicable by the Government, the Contractor agrees to comply with the following statutes, regulations, standards, and policies:

• Federal Information Security Modernization Act (FISMA) of 2014

• Homeland Security Presidential Directive 12 “Policy for a Common Identification

Standard for Federal Employees and contractors”

• The Computer Security Act of 1987

• Office of Management and Budget (OMB) Circular A-130

• Federal Information Processing Standard (FIPS) 140

• Federal Information Processing Standard (FIPS) 199

• Federal Information Processing Standard (FIPS) 200

• National Institute of Standards and Technology (NIST) Special Publication 800-53

• National Institute of Standards and Technology (NIST) Special Publication 800-

• National Institute of Standards and Technology (NIST) Special Publication 800-

• National Institute of Standards and Technology (NIST) Special Publication 800-

• Trusted Internet Connections (TIC) initiative (Update), (M-09-32), September 17,

• The Privacy Act

The contractor will ensure any requirements and submissions are completed within the timeframe requested by the government. DOL reserves the right to review and approve or disapprove all the security safeguards instituted to comply with the requirements of this contract.

Privacy Act

If applicable, the Contractor will be required to design, develop, or operate system(s) of records on individuals, to accomplish an Agency function subject to the Privacy Act of 1974, Public Law 93 579 (5 U.S.C., Section 552a) as amended (the Act), and applicable agency regulations. Violation of the Act may involve the imposition of criminal penalties (FAR 52.224

1). The title(s) of the system(s) of records will be listed on the respective call orders, as appropriate.

The Contractor agrees to:

a. Comply with the Act and the Agency rules and regulations issued pursuant to the Act in the design, development, or operation of any system of records on individuals to accomplish an agency function when the contract specifically identifies:

i. the system(s) of records; and

ii. the design, development, or operation work that the Contractor is to perform.

b. Include the Privacy Act provisions contained in this contract in every solicitation and every subcontract, when the work statement in the proposed subcontract requires the design, development, or operation of a system of records on individuals that is subject to the Act.

c. Include, in all data solicitations requesting information to be placed in a

Privacy Act System of Records, a Privacy Act notification statement provided by the DOL.

Account Issuance

If any contract employees must be issued DOL Local Area Network (LAN) IDs, then each such employee must agree to abide by DOL network “Rules of Behavior” provided by the federal government prior to receiving an ID. In addition, staff who are issued LAN IDs will need to follow DOL separation procedures. These procedures will be provided to the Contractor through the COR. The Contractor will assume responsibility that these procedures are followed.

Post Award Conference/Periodic Progress Meetings:

The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation

Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

Contracting Officer’s Representative:

A COR will be delegated separately.

Key Personnel:

The follow personnel are considered key personnel by the government:

• Project Director

• Technical Assistance Lead

• Account/Finance Manager

The contractor shall provide a contract manager who shall be responsible for the performance of the work. One person may serve in a dual capacity as the Project Director and contract manager at the discretion of the vendor. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract action. The contract manager or alternate shall be available between 9:00am and 5:00pm Eastern Time, Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

Qualifications for all key personnel are listed below:

• Project Director o The Project Director shall have at least 5 years experience managing a CLEC or entity providing similar services to those described herein.

o The Project Director shall have at least 10 years experience managing a staff which provides on-demand customer service to a government entity.

• Technical Assistance Lead o The Technical Assistance Lead shall have at least 5 years experience managing a staff which provides a high level of customer service to a government entity.

o The Technical Assistance Lead shall have demonstrated expertise in (a) problem solving, (b) interacting with government IT personnel, and (c) providing timely and accurate solutions to IT challenges.

• Account/Finance Manager o The Account/Finance Manager shall have at least 3 years experience aggregating a large number of disparate accounts; summarizing costs in a clear, logical format; and submitting invoices which accurately represent costs incurred during specific billing periods.

o The Account/Finance Manager shall have at least 3 years experience collecting, managing, formatting, storing, and presenting data for official government use.

o The Account/Finance Manger shall have demonstrated experience with interacting with government personnel and providing timely responses to inquiries from the government.

Identification of Contractor Employees:

All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel are not required to obtain and wear badges in the performance of the services described herein.

Organizational Conflict of Interest:

Contractor and subcontractor personnel performing work under this contract action may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI), as defined in FAR Subpart 9.5. The contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting

Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

Part 2

Definition & Acronyms

CLEC. Competitive Local Exchange Carrier.

Contracting Officer’s Representative. A representative from the requiring activity assigned by the Contracting Officer to perform surveillance and to act as liaison to the contractor

Defective Service. A service output that does not meet the standard of performance associated with it in the Performance Work Statement.

DIA. Dedicated Internet Access

FS. United States Department of Agriculture’s Forest Service.

ILEC. Incumbent Local Exchange Carrier.

IT. Information Technology.

JC. Job Corps.

JCDC. Job Corps Data Center.

JCNA. Job Corps National Office (Washington, DC).

Quality Assurance. Those actions taken by the government to assure services meet the requirements of the Performance Work Statement.

Quality Assurance Surveillance Plan. An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

Quality Control. Those actions taken by a contractor to control the performance of services so that they meet the requirements of the PWS.

USDA. United States Department of Agriculture.

DOL. United States Department of Labor.

Best Effort: That effort expended by the contractor to perform within the awarded ceiling price all work specified in this acquisition and all other obligations under this acquisition.

This effort includes providing required qualified personnel, properly supervised, and following industry accepted methodologies and other practices. The effort is further characterized by operating at all times with the government’s best interest in mind, using efficient and effective methods, and demonstrating sound cost control. The effort must be identical to the effort that would be expended if this were a firm-fixed price acquisition and the contractor’s profits were dependent upon reducing costs while meeting the government’s requirements in terms and quality and schedule. Failure to provide this required effort may result in the withholding of payment for hours expended that do not qualify as best effort or a reduction in the rate per hour to reflect decreased value of services received.]

Commented [CKE1]: Brittany?

Part 3

Government Furnished Property, Equipment, And Services

3.1 General:

The government will not provide facilities, equipment, materials, and/or services under the terms of this contract.

DOL reserves the right to change priorities and redirect activities within the scope of this order in order to accommodate unforeseen situations and sudden changes in the underlying directives. The DOL CO will request the contractual changes via bi-lateral modification in order to accommodate the changing requirements before direction is given. Specific responsibilities will be specified in each call order.

• DOL CO reserves the right to remove any Contractor personnel or its subcontractors not qualified to perform the calls of this solicitation, or individuals that DOL feels are a potential threat to the health, safety, security, general well-being, or operational mission of the installation or its population.

• DOL COR is the only entity authorized to provide access to DOL’s network and its elements.

• All intellectual properties, including but not limited to, databases, documents, creative notions, software code, or custom configuration of Commercial Off The Shelf

(COTS) software, software licenses, or any other collateral developed under this order will be the property of DOL, not that of the Contractor or his/her subcontractors.

• DOL reserves the right to, and will, verify any and all report and summary data provided by the Contractor with the source data that the Contractor used to generate said reports and summaries. The Contractor will maintain summary project and performance data for the duration of the award.

• DOL reserves the right to approve Contractor-provided hardware and software based on security requirements and mitigations. Hardware, COTS software, custom-developed software, Government Off The Shelf (GOTS) software, licenses and data provided, generated and procured during the execution of this award will remain the property of the Government and will be returned to the Government at the end of the award or when requested to do so by DOL.

3.2 Equipment:

The government will not provide equipment under the terms of this contract.

3.3 Services:

3.4 Facilities:

Contractor Site. The contractor will furnish all necessary workspace required to support the effort(s) outlined in this PWS, to include desk space, telephones, computers, and other items necessary to maintain an office environment. If deemed necessary, the government may issue, at its discretion, supplemental equipment (e.g., computing equipment).

Part 4

Contractor Furnish Items and Services

4.1 General:

Except for those items specifically stated to be government furnished in Part 3, the contractor shall furnish all other items required to perform the services in this PWS.

a. The contractor is responsible for providing qualified technicians.

b. Job Corps has a zero-tolerance policy in regard to drugs or alcohol. If it is determined that a technician is impaired due to drugs or alcohol, the technician will be immediately removed from the center and not allowed to return without the express written permission of the COR

c. Both installation technicians as well as other vendor staff are expected to present a mature and professional example for Job Corps students and staff. Any complaints received by the COR or other Job Corps National Office staff about inappropriate behavior displayed or conducted by personnel executing tasks under this contract shall be banned from all Job Corps centers in perpetuity with the exception of cases expressly excused in writing by the COR. While the National Office of Job Corps and

Job Corps Data Center welcome an appropriate and professional level of interaction between vendor staff and students, it cannot be overstated that the interaction MUST remain of a mature and professional manner.

d. The contractor shall provide certified cable technicians for installation of all cabling infrastructure.

e. Technicians installing equipment shall have at least installer certifications and have previous experience installing network systems.

f. The contractor shall provide evidence of all technician certifications on demand.

Part 5

Specific Tasks

5.1 Services:

The contractor shall provide services in support of the requirements listed herein as follows:

5.1.1 The CLEC shall provide Dedicated Internet Access (DIA) services for each

Job Corps Center location with a dedicated port bandwidth range of between 500Mbps and up to 1Gbps.

a. The minimum Internet speed provided shall be 500Mbps. The CLEC agrees to notify the COR in writing within 24 business hours when this minimum speed is not possible at any Job Corps location.

b. Increased bandwidth may be possible at each Job Corps Center location as a result of improvement in technology, and it is therefore possible for speeds up to 1Gbps to be available through the commercial marketplace.

5.1.2 The CLEC shall provide DIA services for each Job Corps Data Center locations with a dedicated port bandwidth range of 4Gbps. The minimum

Internet speed for the main services provided shall be 4Gbps. The CLEC agrees to notify the COR in writing within 24 business hours when this minimum speed is not possible at any Job Corps Data Center location.

a. The minimum Internet speed for the backup service provided in

Richardson shall be 2Gbps. The CLEC agrees to notify the COR in writing within 24 business hours when this minimum speed is not possible at any Job Corps Data Center location.

b. The minimum Internet speed for the lab circuit provided in Austin shall be 500Mbps and up to 1Gbps. The CLEC agrees to notify the COR in writing within 24 business hours when this minimum speed is not possible at any Job Corps location.

c. Each Job Corps Data Center location will require a minimum of 62 usable IPv4 addresses and should be provisioned with similar or more

IPv6 addresses.

d. Business requirements may require increased or decreased bandwidth at each Job Corps Data Center location. As a result, speeds could be adjusted in the future without necessitating changes to the circuit or IP addresses, unless the associated costs are prohibitively high.

5.1.3 The CLEC shall provide a point-to-point between two Job Corps Data Centers specified of 2Gbps.

Commented [CKE2]: Revise required bandwidth range.

Commented [SS3R2]: We actually want 500 Mbps and up to

1Gbps , although we know certain locations will not get that.

Suggest saying between 500 Mbps and up to 1 Gbps.

Commented [CKE4]: Revise minimum.

Commented [CKE5]: Revise maximum.

Commented [CKE6]: Revise required bandwidth range.

Commented [KR7]: Recommend removal. It is a duplicate of section 5.1.3

Commented [CKE8]: Revise required bandwidth range.

a. The minimum Internet speed provided shall be 2Gbps. The CLEC agrees to notify the COR in writing within 24 business hours when this minimum speed is not possible at any Job Corps Data Center location.

b. Business requirements may require increased or decreased bandwidth at each Job Corps Data Center location. As a result, speeds could be adjusted in the future without necessitating changes to the circuit or IP addresses, unless the associated costs are prohibitively high.

c. Point-to-Point Circuit will serve as a redundant link between Job

Corps Data Centers. It is crucial that the providers for both Point-to-

Point and DIA have minimal chance of simultaneous outages.

5.1.4 The CLEC is required to waive all non-reoccurring charges including, but not limited to:

a. Local Exchange Carrier special construction charges required to bring service to the JCC.

b. Local Exchange Facility/equipment upgrades required to bring service to the JCC

c. Any and all route/switch equipment, optics, cabling, UPS, PDUs required to bring the service to the JCC

d. Any dispatch of technicians required for circuit interruptions or outages as recommended by the CLEC for resolution, not caused by customer neglect.

5.1.5 The Internet service shall allow Job Corps Centers to burst to the full line rate of 1Gbps.

5.1.6 Upon commercially available bandwidth increases, Internet Service provided by the CLEC shall be upgraded to the full line rate port speed within 48 business hours of written request of the government via the COR.

5.1.7 The CLEC shall provide Distributed Denial of Service (DDoS) protection for all

Job Corps circuits managed by the CLEC.

a. The CLEC is responsible for notifying Job Corps in writing of DDoS attempts within an hour of an actual, perceived, or threatened attack.

5.1.8 The CLEC shall provide the appropriate equipment to establish a managed service of the data circuits and install any required infrastructure to support the

CLEC. While such construction activity is within scope of this Performance

Work Statement, all non-recurring charges must receive prior written approval of the COR.

5.1.9 The CLEC must provide Managed Services for selected locations. For

Commented [CKE9]: Is this still the term of art?

Commented [SS10R9]: Yes, this is still relevant, and the correct term.

locations where managed services have been ordered, Job Corps will be notified within five (5) minutes of any outage at any service location.

5.1.10 The CLEC on premise equipment command line or GUI interface will be accessible to Job Corps technical staff with read-only. Alternatively, access to an online portal that displays the current status or health of a circuit.

5.1.11 CLEC shall provide Job Corps with Fast Ethernet or Gigabit Ethernet hand off as applicable for the circuit from CLEC equipment to Job Corps equipment.

5.1.12 Job Corps requires a minimum of 5 unique public IP addresses for internet service at all Job Corps locations unless specified otherwise.

5.1.13 The CLEC shall be responsible coordinating with local exchange carriers regarding any and all construction and facility issues that would prevent Job

Corps from obtaining 500Mbps port and 1Gbps loop speeds at all Job Corps

Center and Data Center locations. All non-recurring construction costs and activity must be approved in advance in writing by the COR who shall not provide any approval without the express written consent of the applicable

Job Corps campus or location leadership.

5.1.14 In the event that 500Mbps port with 1Gbps loop is not available from the Local

Exchange Carrier, the CLEC shall source all Local Exchange Carriers capable for providing service to the Job Corps location and provide options (up to and including the maximum speed of 1Gbps) for the COR to review and decide on which service will best serve the Job Corps Center location.

5.1.15 The CLEC shall be responsible for coordinating all inside wiring required to terminate circuits in the demarcation location as specified by Job

Corps. All non-recurring construction costs and activity must be approved in advance in writing by the COR who shall not provide any approval without the express written consent of the applicable Job Corps campus or location leadership.

5.1.16 The CLEC shall be responsible for any required ancillary construction to terminate the circuit at the Job Corps defined demarcation location, including, plywood backboards, grounding bus-bars, electrical outlets (as required), and mounting hardware. All non-recurring construction costs and activity must be approved in advance in writing by the COR who shall not provide any approval without the express written consent of the applicable Job Corps campus or location leadership.

5.1.17 The CLEC is responsible for attaching CLEC equipment to the building

Commented [CKE11]: Revise range.

ground. All non-recurring construction costs and activity must be approved in advance in writing by the COR who shall not provide any approval without the express written consent of the applicable Job Corps campus or location leadership.

5.1.18 The CLEC must follow all local, state and national safety codes when installing equipment at Job Corps locations.

5.1.19 When necessary, the CLEC shall be responsible for coordinating service cutovers from incumbent service provider(s) to the awardee. Cutovers shall be scheduled with a minimum of two weeks’ notice to the COR and the Job

Corps location.

5.1.20 All cutovers of service shall be scheduled and implemented with CLEC, ILEC, LEC, JCDC technical staff, and the COR on a conference bridge.

5.1.21 The CLEC shall coordinate all circuit Test and Turn Up (TTU) with the JCDC technical team. The CLEC shall be responsible for establishing a conference bridge with the relevant parties and performing the TTU with all parties on the bridge.

5.1.22 Job Corps will not accept a circuit as active until the IPSEC VPN tunnels are established and Job Corps traffic is confirmed to be passing across the circuit.

5.1.23 The CLEC shall be capable of supporting coordinated circuit hot cutovers in conjunction with the incumbent local exchange carrier in the event no new pathways are available for the CLEC to install a new physical circuit.

Cutovers may be scheduled after normal business hours and on weekends and holidays. Hot cutovers will require a scheduled, coordinated cutover with the relevant parties on a conference bridge.

5.1.24 Detailed Service Description - The CLEC shall indicate the circuit type(s) which will be provisioned at each managed location to achieve the required bandwidth for each Job Corps Center location. Data Center circuits shall be

4Gbps Ethernet.

5.1.25 In instances where it is not possible to provide bandwidth between the minimum and maximum range as defined above, the CLEC shall provide the highest possible bandwidth available for those locations as available in the commercial marketplace.

5.2 Telecommunications Services

Commented [CKE12]: Is this a term of art?

Commented [SS13R12]: Yes, this term is still correct/relevant.

Commented [CKE14]: Is this a term of art?

Commented [SS15R14]: Yes, this term is still relevant.

5.2.1 Job Corps has a centralized Unified Communications Cluster that provides

PBX/Voice services. The CLEC shall provide project planning, administrative support, and Project Management for all matters related to the program’s

Unified Communications Cluster. For this requirement, it shall be necessary for the contractor to work in partnership with Job Corps Data Center contracted technical staff, the Job Corps Data Center Project Manager, and the COR.

5.2.2 The current Job Corps unified communications design requires the Job Corps centers to contract with a local exchange carrier to contract for voice service.

Job Corps has standardized on IP FLEX as it is the common denominator circuit type that can be offered by the majority of LECs across the U.S. The local ISDN

PRI is programmed to provide inbound calling, outbound PSAP (911) calling, and lastly, to service as a backup pathway for voice calls in case of a WAN outage.

5.2.3 The CLEC shall have the ability to bill directly to Job Corps centers.

5.2.4 In instances where the center is unable to enter into a direct billing relationship with the local exchange carrier, the CLEC will serve as a billing agent by using contract funds.

5.3 Support Services

5.3.1 The CLEC shall provide a dedicated account team for all billing, credits service, and administrative functions. The CLEC shall identify one individual from the account team with ownership of the Job Corps account.

5.3.2 The CLEC shall provide a dedicated transition team to manage the migration of services from an incumbent service provider. The dedicated transition team will be required until all service has been transitioned from the incumbent provider.

5.3.3 The CLEC shall provide a Technical Account Manager (TAM) that will serve as the first point of contact for technical issues. The TAM will be required to monitor, update, escalate and manage trouble tickets within the CLECs technical assistance organization.

5.3.4 The CLEC shall aggregate all services at all locations under one web-based support platform regardless of when a service and/or location are added to the contract.

5.3.5 The CLEC shall invoice and must identify each location by name, number, and GL / Cost Accounting Code.

5.3.6 The CLEC shall have the ability to add voice and data circuits to the contract at all CONUS locations without adding invoices to the account. If requested, Offeror must have the ability to invoice selected locations separately, and provide paper invoices if requested.

5.3.7 The CLEC shall provide an online portal featuring usage visibility at all locations, customized reporting tools, bandwidth utilization metrics including trend analytics, trouble ticketing, and online support.

5.3.8 The CLEC shall provide customized account visibility, and access for multiple users for Job Corps management (total visibility) and individual site representatives (site-specific visibility).

5.3.9 The CLEC shall provide help desk services on a 24 hour-per-day, 7 days-per-week, 365 days-per-year-basis, guaranteed to be answered directly by a US-based customer support rep and circumvent auto-attendant touch-tone menus or hold times.

5.3.10 The CLEC shall commit to a Service Level Agreements defined in the CLEC

SLA attachment.

5.3.11 The CLEC shall provide billing credits for outages exceeding the SLAs.

Billing credits shall be calculated and applied to invoices on a monthly basis for any outage events mutually agreed upon as exceeding the applicable Service Level Agreements.

a. The credit calculation for any mutually agreed upon outage events shall equal: Monthly Recurring Charge (MRC) divided by the number of days in the billing month multiplied by the whole number of outage days.

b. The “days outage” credit calculation begins from the opening of an outage trouble ticket that does not get resolved within the applicable Service Level Agreement timeframe and ends when service is restored.

5.3.12 The CLEC shall coordinate regular status calls with the JCDC IT staff to review technical issues, order status, etc.

5.3.13 The CLEC shall coordinate regular calls with the JCDC accounting team and IT staff to reconcile SLAs and credits due.

a. Job Corps Network Transition – Service Enabling Devices (SEDs)

b. The CLEC shall be able to offer Service Enabling Devices (SEDs) for purchase under the contract should they be required.

c. For the purposes of this PWS, an SED is any software, hardware or licensing that may be required to enable service provided by the

CLEC.

The CLEC shall assist Job Corps, if required, in registering maintenance contracts associated with SEDs to Job Corps’ manufacturer technical support accounts.

5.3.14 The CLEC is accountable for maintaining the usability of all circuits. If an established circuit becomes impaired, the CLEC must coordinate with the LEC to restore functionality. Any known or possible, non-recurring costs related to restoring circuit usability, not covered in section 5.1.4, that could be billed to the customer, must be approved in advance, in writing, by the COR. Approval may not be granted without the express written consent of the relevant Job Corps campus or location leadership.

5.4 Monthly Recurring Charges (MRCs) vs. Non-Recurring

Charges (NRCs)

5.4.1 The CLEC shall provide a detailed listing of all incurred Non-Reoccurring

Charges (NRCs) with each invoice submitted to the government for services rendered. NRCs shall include any and all charges required to install and maintain the Internet service at the demarcation location for every required location. Any future deviations from the NRC charges by the successful CLEC must be approved in advance and in writing by the COR and may be disputed by the Government.

5.4.2 The CLEC shall provide a detailed listing of all incurred Monthly Reoccurring

Charges (MRCs) with each invoice submitted to the government for services rendered. MRCs shall include any and all charges for the Internet service, bandwidth, and port charges. Any future deviations from the MRC charges by the CLEC must be approved in advance and in writing by the COR and may be disputed by the Government.

a. As speeds up to the 1Gbps threshold as described above in section 5.1 become available, it is incumbent upon the CLEC to ensure that the cumulative total of MRCs in the contract year do not exceed the total budget obligation in any year of this contract.

b. This shall not prevent the CLEC from implementing speeds up to the

1Gbps threshold, provided the costs for doing so do not cumulatively exceed the contract budget in any of the contract years.

c. The government shall not obligate additional funding in any contract year based on the availability of bandwidth in excess of the maximum available as defined above.

5.4.3 When providing the listing of NRCs and MRCs, the CLEC shall clearly identify the category to which each charge is applicable. In other words, all charges must be considered either NRC or MRC, and each charge must be identified as either.

5.5 Special Conditions

5.5.1 The Contractor will ensure that its environment is compliant with the control standards of FISMA (Federal Information Security Management Act) 44 U.S.C.

§ 3541, et seq.), NIST standards in FIPS 140-2, FIPS 180, FIPS 198-1, FIPS

199, FIPS 200, FIPS 201 and NIST Special Publications 800-53, 800-59, and

800-60. In addition, the Contractor must provide the Government with any documentation it requires for its reporting requirements within 10 days of a request. The Contractor will make the environment accessible for an Agency security team to evaluate the environment and placement of any Government data in the environment and allow for periodical security reviews of the environment during the performance of this contract.

All systems provided under this Statement of Work must be capable of supporting IPv4 and IPv6 protocols.

All desktops, laptops, and computer monitors provided under this contract are required to have achieved Bronze registration or higher under the Electronic

Products Environmental Assessment Tool (EPEAT). EPEAT is a procurement tool designed to help large volume purchasers evaluate, compare, and select desktop computers, laptops, and monitors based upon their environmental attributes as specified in the consensus-based IEEE Standard.

5.6 Billing

5.6.1 The vendor agrees to invoice for services rendered for completed billing periods only. No invoices shall be accepted/approved by the government for future billing periods.

5.6.2 The vendor agrees to provide evidence of service speeds delivered to each Job Corps location with each invoice. For example, invoices submitted on a monthly basis must contain proof of internet speeds delivered to each location during the billing period. No invoices will be accepted, reviewed, or processed for payment by the government without such proof.

Part 6

Applicable Publications

6.1 Publications Applicable to This PWS:

The vendor shall become familiar with the Job Corps Policy and Requirements Handbook (PRH) and ensure compliance with the terms therein throughout the life of the contract.

Part 7

Technical Exhibit Index

(On this page, provide a list of all technical exhibits that will be useful for the contractor to submit an appropriate proposal. Technical exhibits 1 and 2 listed below are required for every PWS. Technical exhibit 3 listed below should be included when applicable. Each completed Technical Exhibit should be provided on a new page (examples of Technical

Exhibits 1, 2, and 3 are included on subsequent pages. Add additional technical exhibits as determined appropriate.)

1. Technical Exhibit 1 – Performance Requirements Summary

2. Technical Exhibit 2 – Deliverables Schedule

3. Technical Exhibit 3 – Estimated Workload Data

Technical Exhibit 1

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

[The Service required— usually a shall statement]

Standard

[Insert the standard that should be followed]

Performance Threshold

[This is the maximum error rate. It could possibly be “Zero deviation from standard”]

Method of Surveillance

[Insert the method of surveillance and who performs) {e.g., 100% inspection by COR]

PRS # 1

Task 5.1 Services

The vendor shall provide services as described within at a 98% connectivity rate.

2% deviation from standard

Periodic Surveillance by assigned JCDC personnel

PRS # 2

Task 5.2

Telecommunications

Services

The vendor shall provide services as described within at a 98% connectivity rate.

2% deviation from standard

Periodic Surveillance by assigned JCDC personnel

PRS # 3

Task 5.3 Support Services

The vendor shall submit error-free invoices, supporting documentation, and relevant reports.

Mistakes/omissions/err ors shall be reconciled within 24 hours of notification.

0% deviation from standard

Periodic Surveillance by

COR

PRS # 4

Task 5.4 MRCs vs. NRCs

Invoices will not be accepted/reviewed without all relevant supporting documentation, especially proof of service delivery speed

0% deviation from standard

100% Inspection by

COR

PRS # 5

Task 5.5 Special

Conditions

The contractor shall not deviate from technical requirements

2% deviation from standard

Periodic Surveillance by assigned JCDC personnel

PRS # 5

Task 5.6 Billing

Invoices will not be accepted/reviewed without all relevant

Zero deviation from standard

100% Inspection by

COR

supporting documentation, especially proof of service delivery speed

Technical Exhibit 2

Deliverables Schedule

Deliverable Frequency # Of Copies Medium/Format Submit To

[Indicate PWS paragraph number]

[Insert how often it is to be provided, i.e., by the 5th of every month or within

30 days of contract award]

[Insert the number of copies, i.e., 1 original and

2 copies]

[Insert the medium/format that the deliverable is to be provided in, i.e., may be paper or CD or USB drive in MS Word]

[Insert to who

(I.e., COR, Program/ Project

Manager) and where the deliverable is to be delivered]

Periodic meetings with Federal representatives

To be negotiated in writing with

COR within 30 days of contract award

No written notes expected to be delivered to government

To be negotiated in writing with

COR within 30 days of contract award

Frequency/schedul ed established with

COR within 30 calendar days of contract award

Invoice backup data in the form of proof of service speed delivery within billing period for each location

Submitted concurrently with invoice(s) related to a specific billing period

One (1) copy submitted to the

COR with invoice(s)

To be negotiated in writing with

COR within 30 days of contract award

One (1) copy submitted to the

COR with invoice(s)

Technical Exhibit 3

Estimated Workload Data

ITEM NAME ESTIMATED QUANTITY

1 Project Director 520 hours/year

2 Technical Assistance Lead 520 hours/year

3 Account/Finance Manager 520 hours/year

4 Account/Finance Specialist 520 hours/year