A02 PWS DRAFT.pdf

PERFORMANCE WORK

STATEMENT (PWS)

Microwave Line of Sight (MLoS) Field Service Representative (FSR) Service

Contract

15 September 2024

TABLE OF CONTENTS

1.0 General

2.0 Definitions & Acronyms

3.0 Government Furnished Items and Services

4.0 Contractor Furnished Items and Responsibility

5.0 Applicable Publications

6.0 Attachment/Technical Exhibit List

Attachment 1

Attachment 2

Attachment 3

PERFORMANCE WORK STATEMENT (PWS)

Microwave Line of Sight (MLoS) Support

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide Field Service Representative (FSR) Support for Microwave Line of Sight (MLoS). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Microwave Line of Sight (MLoS) Field Service Representative (FSR) Support as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Microwave Line of Sight (MLoS) is a program that delivers and sustains advanced technologies that enable our warfighters to achieve and maintain a vital edge over rapidly evolving enemies by developing and integrating rapidly deployable advanced signal options for communication and data across multiple technologies, maintaining and enhancing such capabilities as safe and reliable high bandwidth, low latency options affixed to a variety of mounting options in response to requirements that support operations within service, joint, interagency, and coalition environments. It ensures that warfighters have immediate access to telecommunications infrastructure across the battlefield in a highly mobile setting.

The purpose of this effort is to establish a contract to operate and upgrade sensors and electron devices (ref. Attachment 3) to ensure United States (U.S.) military superiority and to provide the U.S. Army effective intelligence and information tools, guaranteeing our soldiers’ information dominance needed in today’s battlefield.

1.3 Objectives: The objective of this effort is to operate and enhance advanced signal options for communication and data dissemination while maintaining and enhancing such capabilities as safe and reliable high bandwidth, low latency options affixed to a variety of mounting options in response to requirements that support operations within service, joint, interagency, and coalition environments. The key objectives of this effort are as follows:

Operations, maintenance, logistics, and training supporting the current MLoS systems Market and technology assessments of the current MLoS system Technology Refreshment to intentionally, incrementally insert newer technology to improve reliability, improve maintainability, reduce cost, and add performance enhancement of the current MLoS system.

These Technology Refreshments shall ensure that at the end of this effort the current system has the ability to provide access to Intelligence, Surveillance and Reconnaissance (ISR) assets, data, voice, video and various other information or intelligence data to the war-fighter across classified and unclassified networks for both U.S., North Atlantic Treaty Organization (NATO) and Coalition forces in theater. Additionally, the end state system operates successfully in changing environments, is reliable in the field for longer durations, with minimal levels of logistical support, and without frequent access to the supply chain.

Materials, manufacturing, and testing directly influence system readiness and performance more than most fundamental enabling technologies.

1.4 Scope: The Contractor shall perform the following requirements to support the Government in accomplishing its mission and objectives detailed in para. 1.2 and 1.3 above in accordance with the reliability, availability, and maintainability standards detailed in AR 702-19 and tower safety requirements detailed in OSHA standards.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years, and one (1) seven month option year. The Period of Performance reads as follows:

Base Year (01 Apr 25 – 31 Mar 26) Option Year I (01 Apr 26 – 31 Mar 27) Option Year II (01 Apr 27 – 31 Mar 28) Option Year III (01 Apr 28 – 31 Mar 29) Option Year IV (01 Apr 29 – 31 Mar 30)

Note: The Government will only pay for the months of services that are performed for the base period. For example, if the task order is awarded after 01 April 2025, the Government will prorate the 12th monthly amount based on the monthly unit price of when services start. If the task order is awarded after 01 May 2025, the Government will only pay for 11 months of service and will prorate the 11th month amount based on the monthly unit price of when services start. If the task order is awarded after 01 June 2025, the Government will only pay for 10 months of service and will prorate the 10th month based on the monthly unit price. The Government will continue to follow this process if the task order is awarded after 01 July 2025. All other CLIN amounts will be updated based on the months of service that are performed based on when the contract is awarded and services start.

1.6 General Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. Quality Control Plan (QCP) is to be delivered within 30 days after contract award. After acceptance of the quality control plan the contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.6.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: The contractor is not required to perform services on the following federal holidays per theater command.

New Year's Day Martin Luther King Jr.’s Birthday President’s Day Memorial Day Independence Day

Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business during the following times except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings; core hours of operation are 0900 - 1900 Monday - Sunday; however, hours can be adjusted based on extreme weather conditions (high temperatures and strong winds) as long as 10 hours per day are covered:

The Contractor shall ensure the lead FSR responds to MLOS service outages within two (2) hours and restore services within four (4) hours of notification of outage.

For other than firm fixed price contracts, the contractor will not be reimbursed when the government facility is closed for the above reasons. The Contractor must maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: The work to be performed under this contract will be performed at The Combined Joint Task Force - Operation Inherent Resolve (CJTF-OIR) Headquarters (HQ), Building 505, Camp Arifjan, Kuwait - a secure compound which require CAC/badge identification. Entry/exit to and from the building will be with an escort in coordination. The Contractor shall allow at least 12-hours’ notice for coordination of escorts for installation or site visit. Any request for entry to the building within the 12-hour window will be made as personnel are available, but access is not guaranteed. In the event that access is needed shorter than the 12 hour window, contractors should coordinate with the COR. Contractors shall also be deployed to undisclosed forward locations Contractor may travel/deploy to, but is not limited by, the following list of countries: Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Qatar, Syria, and United Arab Emirates.

1.6.6 Type of Contract: The government will award a firm fixed price contract type with cost based CLINS for travel/training, ODCs, and material.

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a Secret (S) clearance at time of the proposal submission, and must maintain the level of security required for the life of the contract. The security requirements are in accordance with the attached DD254.

1.6.7.1 PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.8 Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current certification detailed below during the execution of this contract.

1.6.8.1 Anti-Terrorism (AT)/Operations Security (OPSEC) Requirements

1.6.8.1.2 AT Level I training. All contractor employees, to include subcontractor employees, requiring access Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 45 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 15 calendar days after completion of training by all employees and subcontractor personnel. AT level I awareness training is available at the following website:

http://jko.jten.mil.

1.6.8.1.3 Access and general protection/security policy and procedures. Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.8.1.4 For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) http://jko.jten.mil/ or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.8.1.5 AT Awareness Training for Contractor Personnel Traveling Overseas.

US based contractor employees and associated sub-contractor employees to be available to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.8.1.6 i WATCH Training. The contractor and all associated sub-contractors shall brief all employees, with an area of performance within an Army controlled installation, facility or area, on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 45 calendar days of contract award and within 45 calendar days of new employees commencing performance with the results reported to the COR NLT 15 calendar days after training completion.

1.6.8.1.7 Army Training Certification Tracking System (ATCTS) registration for contractor employees who require access to government information systems. All contractor employees with access to a government info system must be registered in the ATCTS (Army Training Certification Tracking System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.8.1.8 For contracts that require OPSEC Training. Per AR 530-1 Operations Security, the contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter.

1.6.8.1.9 For information assurance (IA)/information technology (IT) training. All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 prior to IA/IT functions.

1.6.8.1.10 For information assurance (IA)/information technology (IT) certification. The Contractor shall ensure its IA workforce members have the baseline certifications corresponding to their IA functions, as defined in Chapters 3, 4, 5, 10, and 11, and Appendix 3 of DoD 8570.01-M at work performance start date.

Contractors shall obtain all required Computing Environment (CE) certificates within 6 months of being engaged. The IAT Level I baseline certification is the minimum requirement for unsupervised privileged access. The Contractor shall ensure that all employee certifications remain active and are renewed prior to expiration.

1.6.8.1.11 For contractors authorized to accompany the force. DFARS Clause 252.225-7040, Contractor Personnel Authorized to Accompany U.S. Armed Forces Deployed Outside the United States. The clause shall be used in solicitations and contracts that authorize contractor personnel to accompany U.S. Armed Forces deployed outside the U.S in contingency operations; humanitarian or peacekeeping operations; or other military operations or exercises, when designated by the combatant commander. The clause discusses the following AT/OPSEC related topics: required compliance with laws and regulations, pre-deployment requirements, required training (per combatant command guidance), and personnel data required.

1.6.8.1.12 For Contract Requiring Performance or Delivery in a Foreign Country. DFARS Clause 252.225- 7043, Antiterrorism/Force Protection for Defense Contractors outside the US. The clause shall be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and non-contingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.8.1.13 For contracts that require handling or access to classified information. Contractor shall comply with FAR 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires contractors to comply with— (1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD 5220.22-M); (2) any revisions to DOD 5220.22-M, notice of which has been furnished to the contractor.

1.6.8.1.14 Threat Awareness Reporting Program. For all contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), contractor employees must receive annual TARP training.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.9.1 Kick-Off Meeting: The Contracting Officer will notify the Contractor one (1) week after contract award of the exact date, time, duration (not to exceed one (1) day) and The RA will be providing the technical topics to the KO. The Contractor shall conduct the Kick-Off Meeting in accordance with the Contracting Officer’s recommended date and time and ensure it is within three (3) weeks of contract award.

At the Kick-Off Meeting, the Contractor shall present the Project Management Plan (PMP) referenced in para. 1.6.9.2.

1.6.9.2 Project Management Plan (PMP): The Contractor shall present a PMP for tracking the technical progress of this effort during the Kick-Off meeting. The PMP shall include the identified deliverables, meetings, a list of Subject Matter Experts (SMEs) contacted and key milestone events. The PMP shall also include an initial calendar that lists the due dates for project reviews, technical progress reports and monthly fiscal reports, project overview, background, objectives, a Contractor organization chart (including names, title and function being performed as well as contact information for each Contractor employee working under the contract), the Period of Performance (PoP), contract value, description of facilities, equipment and materials required to execute all requirements. The Contractor shall ensure the PMP details the plan to meet the program’s objectives and is in a standard format (ex. PowerPoint). The Contractor shall update the PMP based on Contracting Officer input from the Kick-Off Meeting and deliver the updated PMP to the Contracting Officer and COR within five (5) business days after the Kick-Off Meeting. The COR will provide approval of the PMP within five (5) business days of receipt.

1.6.9.3 System Operations: The Contractor shall operate and maintain the currently deployed MLoS System and associated equipment (ref Attachment 3) procured under this contract. The COR will provide associated operating documentation (Concept of Operations (CONOPS), Standard Operating Procedures (SOP), Operation and Maintenance Manual, Training Manual and documentation, and System Configuration Document) as Government Furnished Information (GFI) at contract award. The Contractor shall operate, sustain, and maintain the MLoS System in accordance with the Government approved configuration detailed in the GFI and COR approved modifications (ref. para. 1.6.9.4.1).

1.6.9.3.1 Configuration Management (CM): CM is the process by which the contractor process will establish and maintain a baseline system to ensure consistency of a product's performance, security, and functionality throughout its life cycle. The configuration will include items, acquired, developed, and modified under this contract. The Contractor shall collect, review, track, and archive configuration control documents. The Contractor shall design, develop, and procure automated databases to track hierarchical components and maintenance of product data. The Contractor shall provide responses to ad hoc inquiries.

The inquiries shall be approximately five (5) to seven (7) inquires per month averaging no more than two

(2) hours each response relative to the system configuration to enable the Government to perform configuration oversight and audits. Representative examples of Configuration Management ad hoc inquiries shall include: asset tracking of technical collection equipment arriving at identified location, software configuration control, and maintenance logs. The Contractor shall make no changes to the configuration hardware, software, or SOPs without written approval from the COR.

1.6.9.4 Operations and Maintenance Studies, Plans, and Actions: The COR will provide to the Contractor specific topics for examination to meet the objective (ref. para. 1.3) pertaining to the currently deployed MLoS System and associated equipment in the following topic areas: sustainability/maintainability, logistics/supportability, engineering, technology assessments, financial, operational, personnel and systems engineering/requirements, system upgrade (not exceeding the performance envelope), Technology Refreshment, system modification, system integration. The Government estimates twelve (12) deliverables per month. Representative examples of operational topics shall include: operational assessments of counter-insurgency methods, financial analysis for the long term maintenance and operation of sensor equipment, and technology application studies for joint/collaborative missions. The output required for these topics may take the form of an Information Paper; Point Paper; Evaluation Plan; Sustainment Analysis;

Technology Transfer Report; Technology Upgrade Recommendation; Mission Area Analysis; Viewgraph presentation; troubleshooting report, CONOP; SOP; Tactics, Techniques, and Procedures (TTP); Market Surveys; Design Plans; Processing Techniques; Sustainment/Operational Recommendations/Decision Matrix; Analysis of Alternatives; Certification Plans; Test Plans etc. The COR (or other Government Official designated by the Contracting Officer in writing) will supply a list of Government Officials to interview and/or coordinate with, relevant background information, information relative to the current threat, and the required delivery schedule for the specific topic as well as a description of the required output to the Contractor as GFI at the same time the specific topic is provided. Upon receipt of a specific topic, the Contractor shall begin addressing the topic and producing the required output. Upon completion of the required output, the Contractor shall deliver the required output to the COR in accordance with the required delivery schedule for the specific topic.

1.6.9.4.1 A pproval: The COR will provide approval to implement a maintenance and sustainment modification (ref. para. 1.6.9.4.2) based on an output (ref. para. 1.6.9.4) within one (1) week of receipt.

Upon approval of a maintenance and sustainment modification, the Contractor shall implement the maintenance and sustainment modification in accordance with para. 1.6.9.4.2.

1.6.9.4.2 M aintenance and Sustainment Implementation Plan: Upon approval of a maintenance and sustainment modification output, the Contractor shall draft an Implementation Plan. The Contractor shall ensure the Implementation Plan includes the details for the system hardware components and system software components, installation (hardware and software/firmware), and implementation into the current system of the modification. Contractors are required to use CHESS which is the mandatory source for materials. The Contractor must notify the COR and get approval prior to making any purchase. The Contractor shall ensure the Implementation Plan includes the information contained in paragraphs 1.6.9.4.2.1– 1.6.9.4.2.4 The Contractor shall deliver the Implementation Plan to the COR within two (2) weeks of output approval (ref. para. 1.6.9.4.1). The COR will provide approval of the Implementation Plan within one (1) week of receipt. Upon approval, the Contractor shall execute the approved Implementation Plan within 1 week of approval. If implementation is not viable within one (1) week, then the contractor shall provide a commitment date for implementation. The COR will approve contractor’s revised implementation plan as noted above.

1.6.9.4.2.1 T est Plan: The Contractor shall ensure the Implementation Plan includes a test plan that correlates all system requirements with test and validation methods. The Contractor shall ensure the Test Plan includes the schedule, location and facilities, equipment, test data required for input, acceptance criteria for each test, and any associated limitations due to the test environment. The Contractor shall include in the Test Plan all aspects of the testing (to include data to be collected, analysis to be performed, and metrics to be used).

1.6.9.4.2.2 I ntegrated Logistics Support Plan (ILSP): The Contractor shall include in the Implementation Plan an ILSP to address all Integrated Logistics Support (ILS) elements (e.g., maintenance planning, supply support, manpower, facilities, technical data, training support, packaging, handling, storage, & transportation, etc.). The Contractor shall ensure that the ILSP includes a schedule for any required logistics training.

1.6.9.4.2.3 I nstallation: The Contractor shall include in the Implementation Plan the plans and procedures for conducting installation surveys (including Infrastructure/field site surveys, and identify all equipment and utilities required for installation to include all needed GFE/GFI.

1.6.9.4.2.4 Technical Skills and Certifications: The Contractor shall detail in the Implementation Plan the method for obtaining the required commercial and military certifications/authorizations for all new or modified parts, subsystems, platforms, designs, equipment, or installations in accordance with applicable US Government and/or Foreign Government Standards. Certifications must cover radio maintainability for each type of radio system used by company, tower climbing, and climbing instructor. Company must have experience in climbing and working on towers in austere environments.

1.6.9.4.2.4.1 The Contractor shall operate and maintain strategic and tactical microwave radio equipment and associated. The Contractor shall install, reposition or remove microwave antennas as required to support the microwave requirements. Personnel who perform these tasks shall be properly trained on safety procedures and shall comply with tower and antenna safety requirements in accordance with OSHA standards and paragraph 1.6.9.4.2.4.2.

1.6.9.4.2.4.2 The Contractor shall conduct all tower work IAW OSHA 29 CFR Standard 1910.268 and 1910.269, and ANSI/EIA-222-G2 Standards. The Contractor shall, IAW 29 CFR 1910 and 29 CFR 1926, ensure that all employees and subcontractors who perform tower or elevated work under this contract be determined to be medically qualified to perform those jobs, must be trained and certified as “Qualified” to perform those jobs and have the appropriate equipment to do the tasks. When performing elevated work, the Contractor shall ensure two tower qualified personnel are at the work site.

1.6.9.4.2.4.2.1 The Contractors performing as Tech Experts/Junior Engineers shall have the following education and experience:

• Minimum of 2-4 years network configuration experience

• Certified in Basic Installer Course (BIC), CompTIA Network+; CAT5/5e, CAT6 Trained radio operator and rescue-certified tower climber Duties

• Configure and install various models of MLOS radios

• Integrated MLOS systems into existing military networks improving security with broader bandwidth

• Carry out initial assessment to increase bandwidth network connection and satellite reception

Troubleshoot network connectivity issues

• Resolve system issues remotely or on-site and providing documentation to network changes for consistent system administration

1.6.9.4.2.4.2.2 The Contractors performing as Field Technicians (Staff) shall have the following education and experience:

Minimum of High School Diploma and 4 years of experience as a network installer and field service representative; Basic Installer Course (BIC), CompTIA Network+; CAT5/5e, CAT6 Trained radio operator and rescue-certified tower climber Duties Configure and install Cambium MLOS radios and install BlueSky Masts Conduct site surveys of point-to-point locations for MLoS installations Troubleshoot Cambium MLoS radio links and basic network connectivity issues.

Serve as the frontline support and point of contact for customer interaction Make and test CAT5 Ethernet and grounding cables Assume accountability for inventory and shipping via commercial and military transport

1.6.9.4.2.4.2.3 The Contractors performing as Field Technicians (Senior) shall have the following education and experience:

Minimum of Bachelor’s of Science and 8 years of experience as technician specialist and field service representative; Certified in Basic Installer Course (BIC), CompTIA Network+;

CAT5/5e, CAT6, trained radio operator, rescue-certified tower climber, CompTIA Network+;

CompTIA Security +. Experienced in installation and maintenance, network administration, FMV, MLoS, Motorola radios, VBRICKS, and customer service experience.

Instructor Certification for basic climbing and climber recovery

Duties Direct and perform effective installation and maintenance of hardware and external peripherals.

Train all levels of staff on operational, administrative, Tower Climbing programs, and installed MLOS Radios.

Continually review client requirements and promote open flow of information between customer service, account management, Quality Assurance (QA), and training.

Organize travel, Billeting, and Transport MLOS equipment to proper locations in AO.

Maintain accountability for inventory and shipping via commercial and military transport

1.6.9.4.2.4.2.4 The Contractors performing as Program Manager shall have the following education and experience:

B.S. and 15 years of experience as a technician, supervisor, and manager of advanced military and industrial technologies;

Duties Perform Company administrator actions for Synchronized Pre-deployment and Operations Tracker (SPOT) system and Automated Export System. Critical contractual and regulatory obligation.

Track and ensure all deployed personnel Letters of Authorization (LOA) and Common Access Cards (CAC) are current and reflect proper access and support levels.

Be the focal point for all communication with Government Trust Agents (TA) and Contractor Office of Record (COR) and Facility Security Offices (FSO).

Schedule and track all OCONUS personnel through the National Deployment Center (NDC) ensuring medical, on-line training and all other requirements are met.

Monitor funding level and take measures to prevent the company from operating “At Risk”.

Develop reports, projects consumption rates and establish pricing levels.

Oversee all OCONUS personnel movement, ensuring compliance with Prime Contract, Department of State and Customs requirements.

Monitor and approve labor time for all OCONUS personnel ensure proper billing.

Develop and oversee policy and procedures for documentation and tracking all Government Furnished Equipment issue Perform technical and logistical research as required

1.6.9.4.2.4.2.5 The Contractors performing as Administrative Assistant shall have the following education

5 years of experience as a project coordinator or Associate’s degree with 3 years experience.

supporting personnel in CONUS and OCONUS locations Duties Perform administrative functions associated with the management of personnel while assisting with operational, financial and contracting actions associated with daily business requirements.

Monitor and report on personnel locations Coordinate time entry of personnel, approval for travel with various customers, and all required actions for NDC/IRDO attendance of deploying personnel Make travel arrangements Generate Letters of Release, Space-A, LOA, and CAC requests Generate and track Expense Report requests and submissions Develop, update and distribute tracking spreadsheets Manage the update and posting of current employee resumes Maintain email and phone contact data on assigned personnel Generate and maintain distribution list for all personnel assigned and all other persons required for operations

Assist in the sourcing of personnel, financial management, contract management, and operations management

1.6.9.4.2.4.2.6 The Contractors performing as Program Control Analyst shall have the following education

B.A. and 5 years of experience as a financial analyst Duties Assist in the financial management of Federal Government Contracts and Subcontracts Track all information contractually to meet period of performance (POP), level of effort (LOE), deliverables, and reporting requirements Create and update spend plans regularly to track funding for prime and subcontractor contracts Consolidate data and prepare Government spend plans based on funding requirements Track travel approvals weekly to ensure adequate funding for invoicing Reconcile monthly and semi-monthly invoices against spend plans and verify charge codes Prepare and/or analyze expenditures semi-monthly, using timesheet and accounting system data Develop and prepare recurring monthly status reports and special reports as requested by client to meet Government reporting requirements

1.6.9.5 Ad Hoc Inquiries: The Contractor shall provide responses to ad hoc inquiries (five (5) – seven (7) inquires (average two (2) hours each) per month) based on analysis of GFI and information developed by the Contractor while performing the task in para. 1.6.9.4.2. An example would be to provide the current status / progress of a project and to provide recommendations based on the information developed while performing the task in para 1.6.9.4.2.

1.6.9.6 Program Management Reviews (PMR): The Contractor shall conduct a PMR monthly over VTC/SVTC. The COR will notify the contractor two (2) weeks before the Review of the exact time, location, and duration as well as the topics to be covered during the Review. The Contractor shall present the updated PMP as needed (ref. 1.6.9.2) at the PMR. The Contractor shall update the PMP based on Government input from the PMR and deliver the updated PMP to the COR within one (1) week after the PMR. The COR will provide approval of the PMP within one (1) week of receipt. The Contractor shall present all of the studies/outputs/plans (ref. para. 1.6.9.4) and propose any changes based on lessons learned at this monthly review and update them based on Government feedback. The Contractor shall present recommendations at each PMR for changes and updates to System Documentation (to include the CONOPS, SOPs, Operation and Maintenance Manuals, Training Manuals and documentation, and System Configuration Documents) based on the efforts performed under paragraph 1.6.9.4 and lessons learned during the performance of this effort. The COR will provide approval of the recommended changes and updates to the System Documentation at each PMR. The Contractor shall deliver the updated System Documentation to the COR within one (1) week of the PMR. The Contractor shall present a complete review of the program to include the following: current Operations and Maintenance (O&M) studies being performed, the status of implementation of modifications, budgeting, expenditures, personnel status, issues, travel, completed actions, and projected actions.

1.6.9.6.1 The COR requires one (1) week to review and to approve the updated Plans, and System Documentation.

1.6.9.6.2 Upon approval by the COR of the updated Plans and System Documentation or of a minor revision to the updated Plans System Documentation the Contractor shall execute the approved Plans and System Documentation, within 1 week of approval. If implementation is not viable within one (1) week, then the contractor shall provide a commitment date for implementation. The COR will approve contractor’s revised plan as noted above.

1.6.9.7 Weekly Review: The COR will provide the exact time for the review three (3) days prior to the review as well as the topics to be discussed. The Contractor shall conduct weekly reviews and present the current status of the program to include the following: summary of the previous weeks’ progress and issues and upcoming milestones. The Contractor shall also present information on any topic provided by the COR.

The average weekly review will take sixty (60) minutes.

1.6.9.8 Monthly Status Reports: The Contractor shall provide monthly reports summarizing current program accomplishments measured against the tasks outlined previously, identification of any unresolved technical problems, incurred costs, meetings attended, planned activities, issues, and recommendations. The Contractor shall ensure the monthly report includes a written summary report of all costs to include labor, overhead expenses, description (to include cost and results obtained) of each trip taken in the previous month, and fees. The Contractor shall deliver the report to the Contracting Officer and COR on the tenth day of each month. The Contractor shall include detailed copies of all invoices submitted to date for payment. These invoices may be used to segregate task performed outside of the CJTF-OIR for cost visibility. The Contractor shall ensure each invoice details the material, training, travel, and all Other Direct Costs (ODCs). The Contractor shall also answer the following questions within the monthly reports:

Is the job progressing on schedule?

What is the percent of completion?

What is the dollar value completed?

What is the total number of contract employees currently on contract?

What is the total number of new employees placed on contract if any?

Was Contractor Manpower Reporting (CMR) performed during the annual reporting period? If so, what information was entered?

What are names of the Contractor personnel, who deployed during the period covered by this monthly report?

1.6.9.9 Redeployment/Transition Plan: The Contractor shall provide a Redeployment/Transition Plan to the COR one hundred twenty (120) days prior to the end of the contract. The Contractor shall ensure the Redeployment/Transition Plan is in accordance with CENTCOM clause 952.225-0016 and includes a plan to redeploy all contractor personnel and to transition all equipment, facilities, system operations, and system documentation to the U.S. Government.

1.6.9.10 Final Report: The Contractor shall develop a final report summarizing all efforts performed throughout the life of the contract, lessons learned, and future recommendations for improvements to the systems. The Contractor shall provide the Final Report at the end of the base year.

1.6.9.11 Option 1: The Contractor shall continue executing paragraphs 1.6.9.1 – 1.6.9.10 for twelve (12) months following the exercise of this option. The Contractor shall develop a Yearly Report summarizing all efforts performed throughout the life of the contract, lessons learned, and future recommendations for improvements to the systems. The Contractor shall provide the Yearly Report at the end of this Option.

1.6.9.12 Option 2: The Contractor shall continue executing paragraphs 1.6.9.1 – 1.6.9.10 for twelve (12) months following the exercise of this option. The Contractor shall develop a Yearly Report summarizing all efforts performed throughout the life of the contract, lessons learned, and future recommendations for improvements to the systems. The Contractor shall provide the Yearly Report at the end of this Option.

1.6.9.13 Option 3: The Contractor shall continue executing paragraphs 1.6.9.1 – 1.6.9.10 for twelve (12) months following the exercise of this option. The Contractor shall develop a Yearly Report summarizing all efforts performed throughout the life of the contract, lessons learned, and future recommendations for improvements to the systems. The Contractor shall provide the Yearly Report at the end of this Option.

1.6.9.14 Option 4: The Contractor shall continue executing paragraphs 1.6.9.1 – 1.6.9.10 for seven (12) months following the exercise of this option. The Contractor shall develop a Yearly Report summarizing all efforts performed throughout the life of the contract, lessons learned, and future recommendations for improvements to the systems. The Contractor shall provide the Yearly Report at the end of this Option.

1.6.9.15 F inal Deliverables: The Contractor shall deliver the operations and maintenance manuals as well as all associated documentation for the systems at the end of the contract. The Contractor shall provide manuals to the COR, which may include, but not be limited to: lessons learned, recommendations for future, SOPs, CONOPS, and TTPs. The COR is responsible for maintaining documents and manuals as required by contracting office.

1.6.10 Contracting Officer Representative (COR): The COR will be appointed in writing by the Contracting Officer (KO). The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Operation and Maintenance Equipment and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR is required to conduct site inspections periodically (at least once to each site per quarter).

1.6.11 Key Personnel: The Contractor shall provide written notification to the COR and KO a minimum of two weeks prior to replacing or reassigning key technical personnel. The individual proposed must have equal or higher qualifications and experience. The following personnel are considered key personnel by the government: program manager. The program manager shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The program manager shall be reachable 24 hours a day.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves by wearing the appropriate badge to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.13 Contractor Travel: To the maximum possible extent, the Contractor shall provide electronic media over existing secure high bandwidth or other secure communications links rather than by contractor travel.

The Contractor shall use the Global Electronic Approval Routing System (GEARS) for travel/training requests. The Contractor shall include the contractor’s name, destination, dates, purpose, and estimated cost. The GEARS routing shall include the Contractor site lead, Government lead, Contractor Program Manager (if different than site lead), and the COR. The Contractor shall not proceed without the COR’s approval for the travel/training request and adequate contract funding. The Contractor shall not deploy to theater until the Contractor is notified by the Contracting Officer that Theater Business Clearance has been obtained. The prime Contractor shall enter before deployment and maintain data for all Contractor personnel to include sub-contractors that are authorized to accompany U.S. Armed Forces deployed outside the United States as specified in paragraph (b)(1) of DFARS clause 252.225-7040. The Contractor shall use the Synchronized Pre-deployment and Operational Tracker (SPOT) web-based system, at https://spot.dmdc.mil/privacy.aspx, to enter and maintain the data. The Contractor shall ensure that all travel costs are in accordance with the Joint Travel Regulations and FAR part 31.205-46, for all approved travel incurred during the performance of this contract. A Trip Report shall be provided to the COR within three (3) working days after completion of trip. Contractors may travel/deploy to undisclosed forward locations but are not limited to the following list of countries: Bahrain, Iraq, Jordan, Kuwait, Saudi Arabia, Syria, and United Arab Emirates.

1.6.14 L ife Support: The Government will provide recommended Theater Business Clearance and life support agreements for permanently stationed employees. Life support includes but not limited to fuel, food, water, housing, transportation, and necessary equipment while deployed forward. Use of Government facilities and equipment for employee life support is dependent on availability and is at the discretion of the coalition site commander. All agreements shall be made and coordinated with the Contracting Officer for documentation of the contract file. All Contractor personnel shall be required to adhere to Base Rules and Regulations and any failure to comply may result in expulsion from the base.

1.6.15 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.16 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may not receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may apply other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.17 PTthe Contractor shall certify to the KO and to the COR, that all Contractor employees meet the training and experience criteria as specified in this PWS. The Contractor shall upload all training certificates into ATCTS as outlined in paragraph

1.6.8.1.7. The Contractor shall have an adequate workforce on site to perform all the tasks defined within this PWS at contract start date.

PART 2

DEFINITIONS & ACRONYMS

2. D EFINITIONS AND ACRONYMS:

2.1. D EFINITIONS:

2.1.1 COMPUTER HARDWARE EENTERPRISE SOFTWARE AND SOLUTIONS (CHESS). Army’s designated primary source for commercial Information Technology (IT). CHESS provides a no-fee, flexible procurement strategy through which an Army user may obtain Commercial Off-the-Shelf (COTS) IT hardware, software, and services contract vehicles via the CHESS IT e-mart ( https://chess.army.mil).

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING…