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Department of Defense Defense Health Agency Performance Work Statement
Program Management Support Services
Portfolio Acquisition Executive for Medical Digital Solutions (PAE-MDS), J6 Risk Management Executive Division (RMED) and Assistant Director for Health Care Administration & Operations (ADHCA&O)
Version: 1 Date: 17 August 2026
PART 1
1.0 GENERAL INFORMATION
1.1 This is a Firm-Fixed-Price non-personal services contract to provide Program Management support services to the Assistant Director for Health Care Administration & Operations (ADHCA&O), Portfolio Acquisition Executive for Medical Digital Solutions (PAE-MDS) (formerly the Solution Delivery Division), and J6Risk Management Executive Division (RMED) of the Defense Health Agency.
1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Program Management support services to the ADHCA&O, PAE-MDS, and RMED of the Defense Health Agency as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.
1.3 Background:
The Defense Health Agency (DHA) operates under the policy guidance and directorate of the Office of the Assistant Secretary of Defense (Health Affairs) (OASD (HA)). This contract will support the PAE-MDS and RMED, and ADHCA&O business operations. The Program Executive Office for Medical Systems (PEO MS) is a principal advisor to the Assistant Secretary of Defense for Health Affairs (ASD (HA)), the Principal Deputy Assistant Secretary of Defense (Health Affairs) (PDASD (HA)), and the DHA Director on all matters pertaining to the Military Health System (MHS) information technology (IT), to include strategic planning; IT capital planning and investment processes; linking performance measures to MHS and DHA priorities and goals; emerging IT, data standardization, cyber security; establishing appropriate external coalitions and communications related to IT; Clinger-Cohen/FITARA compliance, and guiding the IT integration and standardization across the MHS. In support of the PEO MS, Business Operations is responsible for External Relations (including Congressional, Audit, and Support Agreements, Business Process Improvement, Strategic Operations, Human Capital Management, and Service Delivery Management).
RMED
RMED establishes and maintains the DHA Cybersecurity Program, which governs all IT under the authority, direction, and control of the Director, DHA, consistent with DoD cybersecurity policy, while balancing risk tolerance against mission objectives. RMED directs the implementation of DoD cybersecurity mandates and coordinate compliance reporting and issue resolution between DHA Organizations and DoD, to include cybersecurity issuances, incidents, and Deputy Secretary of Defense Scorecard. It supports the DoD’s cybersecurity discipline implementation plan through a streamlined, cost-effective approach to security solutions and resources. RMED ensures that IT can be used in a way that assures MHS healthcare owners and operators in the confidentiality, integrity, availability, and usefulness of IT and DHA information.
Its vision is to enhance an enterprise culture of cyber discipline, holding leaders accountable for hardening and protecting mission critical systems.
PAE-MDS
The MHS consists of a worldwide network of military hospitals, health clinics, the Department of Defense’s (DoD) private sector health business partners, and the Uniformed Services University of the Health Sciences. The primary mission of the MHS is to ensure the Nation has available at all times a healthy fighting force and the ability to support DoD missions worldwide. The ASD (HA) oversees the MHS and is responsible for providing a cost effective, quality health benefit to 9.6 million active-duty members, retirees, survivors, and their families.
MHS GENESIS is DoD’s worldwide health care program for active duty and retired uniformed services members and their families. The DHA operates the MHS under the authority, direction, and control of the ASD (HA), who also serves as the Director of DHA.
PAE-MDS is comprised of several Program Management Offices (PMOs) each led by designated Defense Acquisition Workforce Improvement Act (DAWIA) certified Program Managers:
· Occupational & Environmental Health Surveillance & Readiness PMO (OEHSR PMO)
· Care and Benefits Integrated Systems (CBIS) PMO
· Clinical Support (CS) PMO
· Medical Logistics IT (MEDLOG-IT) PMO
· Web & Mobile Technology (WMT) PMO
· Health Services Support (HSS) PMO
The PAE-MDS also has several branches that provide matrix support to the PMOs.
· Program Support Branch (PSB)
· Technical Support Branch (TSB)
· Business Staff Branch (BSB)
Program Support Branch (PSB)
The mission of the Program Support Branch is to provide a team that is capable and accountable for acquisition program support to the program offices applying standard and transparent acquisition management. PSB provides key acquisition and program support services to the PAE-MDS Program Management and Program Executive Offices. Services of this branch includes:
· Acquisition Support
· Schedule Management
· Support Agreements
· Interoperability
· Legacy IT System Decommissioning Planning and Execution
· Requirements, Agile Management
· Governance/Transfers
· Testing & Evaluation
· Test Coordinating
· Test Centers
· Quality Assurance
· Risk, Issue, Opportunity (RIO) Management
· Strategic Planning/Metric
· Audit Readiness
Business Staff Branch
The goal of the Business Staff branch is to provide organizational training, business operations support; human capital Management, facilities, logistics, and Tier 1 IT support. This branch manages a variety of personnel activities such as time and attendance, teleworking, performance management, employee promotions, taskers, ceremonies, and the internship program for SDD staff. Also, there is a goal to develop and reinforce a unified SDD brand, enhance engagement of PAE-MDS stakeholders across system lifecycle, develop a proactive and comprehensive approach to PAE-MDS communications, and provide robust system adoption/organizational change management.
The services of this branch include:
· Strategic & Operations Management
· Facilities and Logistics
· Organizational Training
· Performance Management
· Human Capital & Manpower Management
· Tasker Management
Assistant Director for Health Care Administration (ADHCA&O)
ADHCA&O is the primary execution body for the administration and management of health care delivery across all DoD Military Treatment Facilities (MTFs) and sustainment of the medical readiness of the armed forces and the readiness of the medical force within a unified MHS. ADHCA&O is responsible for the planning, direction, and management of health care facilities, implementing policy, procedures, and direction that affect health care delivery and administration, as well as providing cross-functional support to the markets and managing the TRICARE Health Plan.
To support the sustainment of a medically ready and a ready medical force and provide optimal, integrated health care to our DoD beneficiaries through the medical facilities under the authority, direction, and control of DHA and the management of the DoD TRICARE program.
This contract will support the Business Operations within ADHCA&O which provides all realms of business support not limited to Military Personnel, Civilian Personnel, Manpower support, and Resource Management in support of the Director for Healthcare Administration, who is directly responsible to the Director, DHA for the execution of the administration and management of health care delivery across all DoD MTFs and serves as the sustainment of the medical readiness of the armed forces and the readiness of the medical force within a unified MHS.
1.4 Objectives: This requirement is to provide various business and technical activities in support of the ADHCA&O, PAE-MDS and RMED and sustaining base systems. The objective of this award is to provide skilled resources to support the ADHCA&O, RMED, and PAE-MDS mission by providing technical and business support activities. This contract provides comprehensive workforce management and business operations across key Defense Health Agency (DHA) organizations, including PEO MS within the PAE MDS, ADHCA&O, and the J6 RMED. It strengthens critical business functions such as military and civilian personnel management, manpower support, tasker management, logistics, facilities, time and attendance, organizational training, and IT human capital management. In addition, it supports the establishment and sustainment of business processes, policies, training resources, governance, and funding profiles that underpin DHA’s enterprise cybersecurity program. Through robust oversight and integrated business support, it enables efficient and effective solutions that advance DHA’s mission and vision for military healthcare outcomes. In particular, it reinforces the business operations that directly support the Director for Healthcare Administration, who is responsible to the DHA Director for overseeing healthcare delivery across all DoD Military Treatment Facilities and sustaining both the medical readiness of the armed forces and the readiness of the medical force within a unified Military Health System.
1.5 Scope:
PAE-MDS, ADHCA&O and RMED This requirement provides for program management services in support of various program management business and technical functions necessary for sustaining all product-lines. The contractor shall assist by performing a variety of functions, such as, but not limited to manpower, human capital, project management, strategic and operations support, business operations and governance, military personnel, enterprise Risk Management Framework (RMF) portal maintenance, cyber workforce and policy reporting.
1.6 Period of Performance (PoP): The period of performance shall be for one (1) 3-month Base Period and three (3) 3-month Option Periods.
| Base Period | | 14 November 2026 – 13 February 2027 |
| Option Period 1 | 14 February 2027 – 13 May 2027 | |
| Option Period 2 | 14 May 2027 – 13 August 2027 | |
| Option Period 3 | 14 August 2027 – 13 November 2027 | |
1.6.1.1 Transition in period: Non-Applicable
1.6.1.2 Transition-out period: The transition-out plan (CDRL A003) shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor or Government personnel at the expiration of the contract.
1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.
1.7 Administrative Specifications
1.7.1 Place of performance: The following locations are where Government occupied office space may be provided and considered ON-SITE support.
1. Defense Health Headquarters (DHHQ) located at 7700 Arlington Blvd, Falls Church, VA 22042-5101
1. Joint Base San Antonio (JBSA) Fort Sam Houston, 2720 Howitzer, San Antonio, TX 78234
1.7.2 Recognized Federal holidays: The contractor is not required to perform during the following Holidays, unless directed by the contracting officer.
| New Year’s Day | | Labor Day | |
| Martin Luther King Jr.’s Birthday | Columbus Day | | |
| President’s Day | | Veteran’s Day | |
| Memorial Day | | | Thanksgiving Day |
| Juneteenth Day | | Christmas Day | |
Independence Day
1.7.3 Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.
· ADHCA&O: 0700 hours to 1700 hours
· PAE-MDS: 0800 hours to 1700 hours
· RMED: 0800 hours to 1700 hours
1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.
1.7.4 Telework: The contractor is authorized to enable contractor staff to telework when on-site presence is not required. The contractor shall provide adequate oversight of work products to ensure contract adherence. Contractors shall have formal telework policies in place if telework is employed. Telework arrangements on individual task orders shall commence with Contracting Officer Representative (COR) approval under the following conditions:
· Teleworking on the part of the company is voluntary;
· Telework shall not result in an increase in contract price;
· The contractor is responsible for continuity of performance in accordance with the terms of this contract;
· Company requests to telework shall be approved by the Contracting Officer (CO) and/or the COR
1.8 Contractor Travel: The contractor may be required to travel within the Continental United States (CONUS), and within the National Capitol Region (NCR) to perform services in their accomplishment of the tasks. Contractor shall be authorized travel expenses consistent with the cost principles and procedures in Federal Acquisition Regulation (FAR) Part 31.2, Travel Costs and the limitations of funds specified in this contract. All travel requires Government approval/authorization and notification to the Contracting Officer Representative (COR). Travel within 50 miles, one-way, of the employee’s daily work location shall not be authorized reimbursement for any travel expenses.
Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the Contractor. Travel costs shall be incurred and billed in accordance with FAR Part 31 and Department of Defense Instruction (DoDI) 5154.31, Commercial Travel Management. Costs for these expenses will be reviewed, certified, and approved by the COR. All travel and transportation shall utilize commercial sources and carriers. The Government will not pay for business class or first-class travel. Lodging and meals shall be reimbursed in accordance with regulations defined in FAR PART 31 and DoDI 5154.31, Commercial Travel Management.
The Government is providing a Firm Fixed Price travel line item in the amount of $4,500.00 per period. However, actual travel must be preapproved by the COR and contractor travel must have occurred to be billed. All travel will be billed in increments set forth by the quantities outlined in the award. All excess funding not used will be de-obligated from the travel line item.
All travel requires Government approval/authorization and notification to the COR. Travel is anticipated for quarterly All Hands meetings wherein the contractor is required to “plan, coordinate, and execute quarterly All Hands including presentation content, dry runs, and logistics.”
Trip Estimates per Period:
| Travel Description |
| Reason for Travel |
| Round Trip (Y/N) |
| # of Trips |
| # of People |
| # of Days |
| PAE MDS Pay Pool |
| Pay Pool Administrator |
| Y |
| 1 |
| 1.00 |
| 5.00 |
| Kiosk Support |
| DHITS government support only |
| Y |
| 1 |
| 1.00 |
| 5.00 |
| PAE MDS All Hands |
| Client All Hands |
| Y |
| 2 |
| 1.00 |
| 3.00 |
1.9 Other Direct Costs (ODC): RESERVED
1.10 Quality
1.10.1 Quality Control Plan (QCP) (CDRL A001): The contractor shall develop and maintain an effective Quality Control (QC) program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The draft Quality Control Plan (QCP) shall be included as an attachment to the non-cost/price proposal. The draft QCP shall document how the offeror will meet and comply with the quality standards established in this PWS. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s (CO) acceptance in writing of any proposed change to his QC system.
1.10.2 Quality Assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).
1.11 Contractor personnel
1.11.1 CAC Requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security Point of Contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7, Attachment 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.
1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).
1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:
1.11.2.1 The DHA’s “Onboarding Portal for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx
1.11.2.2 The DHA’s contractor training instructions embedded at Part 7 Attachment 7.1.2.
1.11.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).
1.11.2.4 The DHA’s new employee handbook at Part 7, Attachment 7.1.3.
| 1.11.3 | Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured. |
| 1.11.4 | Key Control: The contractor shall establish and implement methods of making sure all keys/key cards issued to the contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the contractor by the Government shall be duplicated. The contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the CO. |
| 1.11.4.1 | In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the contractor. |
1.11.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.
1.11.5 Lock Combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.
1.12 Key Personnel (Contractor): No key personnel on contract bridge.
1.13 Data Rights: The Government will retain rights to all data produced in the course of developing, deploying, training, using, and supporting DHA or other federal agencies that utilize this order. All documents and materials developed or produced under this contract – regardless of whether such documents and materials are identified as CDRLs under the contract – shall be the sole property of the Government. The contractor may not use such documents and materials for any non-Governmental purpose without the advance written permission of the Contracting Officer or the Contracting Officer’s Representative.
1.14 Reporting
1.14.1 Service Contract Reporting (SCR): Not applicable.
1.14.2 Non-Disclosure Agreement (NDA), DHA Form 49 (Part 7.2, Attachment 2): All DHA Government contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than (NLT) first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.
1.14.4 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.
1.14.5 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.
1.14.6 DHA Health IT is being strategically managed. DHA's CO, Program Manager and other appropriate Government personnel may meet periodically to assess enterprise level performance of contractors and issues related to Health IT acquisition. As part of the tasks in section 5, data will be gathered through CDRL A005. Enterprise level data will be collected and may be used as a source for Past Performance in Contract Performance Assessment Reporting System (CPARS). The CDRL A005 will reside as an exhibit to the PWS when applicable to this effort, See Part 7, Technical Exhibit 1.
1.14.7 As part of the task in section 5.1.1, Monthly performance report CDRL includes providing the prescribed documentation to the Government in a timely manner. Information provided will include contract specific details on contractor availability, requirements delivered and accepted by the Government, schedule variances and small business compliance. See Technical Part 7, Technical Exhibit 1 – CDRL A002 Monthly Performance Report.
| 1.15 | Contractor Identification |
| 1.15.1 | Contractor personnel performing services in a contractor capacity in a Government facility are required to possess and wear an identification badge that displays his or her name and the name of their company. All contractor personnel shall identify themselves as contractor support personnel in all forms of communication with all entities with whom DHA/Deputy Assistant Director for Acquisition (DAD-A)/Head of the Contracting Activity (HCA) has business dealings. The contractor shall answer all telephone calls and have a personalized voice message with an introductory statement that includes the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the DAD-A understands that the person is contractor support personnel. Include a title block in all emails that states the fact that the person is contractor support personnel. Ensure all those with whom the person interacts in any face-to-face dealings while supporting DHA/DAD-ADHCA&O understands that the person is contractor support personnel. |
| 1.15.2 | Contractor personnel will be required to attend meetings or otherwise communicate with Government and/or other contract representatives to meet the requirements of this order. Contractor personnel shall make their contractor status known during introductions. |
| 1.15.3 | Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with the contracts in which they provide services. |
| 1.16 | Contractor Access to Health Affairs (HA)/DHA Network(s) |
1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system. Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.
1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.
1.17 Personnel Security
1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:
1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.
1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).
1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or CUI. If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.
PART 2
2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS
2.1 Definitions:
2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)
2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)
2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.
2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated, and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.
2.1.5 Nonpersonal services contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.
2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed QASP for the Government’s consideration in development of the Government’s plan.
2.1.7 RESERVED
2.2 Acronyms:
| A&A |
| Assessment and Authorization |
| ADHCA&O |
| Assistant Director for Health Care Administration |
| AODR |
| AO Designated Representative |
| ASD (HA) |
| Assistant Secretary of Defense for Health Affairs |
| ATO-C |
| Authority to Operate with Conditions |
| BSA |
| Business Support Applications |
| CAPA |
| Corrective And Preventive Action |
| CBIS |
| Care and Benefits Integrated Systems |
| CCEVS |
| Common Criteria Cybersecurity Evaluation and Validation Scheme |
| CCM |
| Change and Configuration Management |
| CDR |
| Critical Design Review |
| CFR |
| Code of Federal Regulations |
| cGMP |
| Current Good Manufacturing Practices |
| CIO |
| Chief Information Officer |
| CJCSM |
| Chairman of the Joint Chiefs of Staff Manual |
| CONOPS |
| Concept of Operations |
| CONUS |
| Continental United States (excludes Alaska and Hawaii) |
| COR |
| Contracting Officer’s Representative |
| COTR |
| Contracting Officer's Technical Representative |
| COTS |
| Commercial Off-The-Shelf |
| CPARS |
| Contract Performance Assessment Reporting System |
| CSP |
| Capability Support Plans |
| CUI |
| Controlled Unclassified Information |
| CWBS |
| Contractor Work Breakdown Structure |
| DACA |
| Days after contract award (award of this order) |
| DAD-A |
| Assistant Director for Acquisition |
| DAEOM |
| Days after end of month |
| DAWIA |
| Defense Acquisition Workforce Improvement Act |
| Days |
| Calendar days, unless otherwise specified |
| DD 254 |
| Department of Defense Contract Security Classification Specification |
| DFARS |
| Defense Federal Acquisition Regulation Supplement |
| DFAS |
| Defense Finance and Accounting Service |
| DHA |
| Defense Health Agency |
| DHHQ |
| Defense Health Headquarters |
| DID |
| Data Item Description |
| DISA |
| Defense Information Systems Agency |
| DITPR |
| Defense IT Portfolio Registry |
| DIT-TRR |
| Developmental Integration Test Readiness Reviews |
| DoD |
| Department of Defense |
| DPS |
| Defense Health Agency Procurement Support Coordination Sheet |
| DSA |
| Data Sharing Agreement |
| DT&E |
| Developmental Test and Evaluation |
| DTS |
| Defense Travel System or CDRL Tracking System |
| ECM |
| Enterprise Content Management |
| ECPs |
| Engineering Change Proposals |
| eMSMs |
| Enhanced Multi-Service Markets |
| EXSUMs |
| Executive Summaries |
| FAC |
| Functional Advisory Committee |
| FAR |
| Federal Acquisition Regulation |
| FSO |
| Facility Security Officer |
| GAO |
| Government Accountability Office |
| GFE |
| Government Furnished Equipment |
| GFEBS |
| General Fund Enterprise Business System |
| GFI |
| Government Furnished Information |
| GIG |
| Global Information Grid |
| GSA |
| U.S. General Services Administration |
| GTG-F |
| Technical Guidance Federation |
| GUI |
| Graphical User Interfaces |
| HCA |
| Head of Contracting Activity |
| HIPAA |
| Health Insurance Portability and Accountability Act |
| HSS |
| Health Services Support |
| iAS |
| Identity Authentication Services |
| IAVM |
| IA Vulnerability Management |
| ICB |
| Interface Control Board |
| ICCB |
| Integrated Configuration Control Board |
| ICP |
| Interagency Comprehensive Plan |
| ICS |
| Integrated Clinical Systems |
| IDM |
| Investment Decision Memorandums |
| iHRF |
| Integrated Health Registry Framework |
| ILER |
| Individual Longitudinal Exposure Record |
| IM |
| Information Management |
| IM/IT |
| Information Management/Information Technology |
| IMP |
| Integrated Master Plan |
| IMS |
| Integrated Master Schedule |
| IPR |
| Interim Progress Reports |
| IPT |
| Integrated Product/Process Team |
| iRAPT |
| Invoicing, Receipt, Acceptance, and Property Transfer (formerly Wide Area Workflow) |
| IRD |
| Integrated Requirements Directorate |
| IRD |
| Interface Requirements Documents |
| ISO |
| International Organization for Standardization |
| IT |
| Information Technology |
| ITCCB |
| Information Technology Change Control Board |
| ITIL |
| Information Technology Infrastructure Library |
| ITSM |
| Information Technology Service Management |
| IV&V |
| Independent Verification & Validation |
| IWG |
| Interface Working Groups |
| JAD |
| Joint Application Development |
| JBSA |
| Joint Base San Antonio |
| JCM |
| Joint Component Meeting |
| JITC |
| Joint Interoperability Test Command |
| JKO |
| Joint Knowledge Online |
| JMAR |
| Joint Medical Asset Repository |
| JMLFDC |
| Joint Medical Logistics Functional Development Center |
| JPSR |
| Joint Patient Safety Reporting |
| JTA |
| Joint Technical Architecture |
| MDA |
| Milestone Decision Authority |
| MDI |
| Medical Device Integration |
| PAE-MDS |
| Portfolio Acquisition Executive for Medical Digital Solutions |
| MedCOI |
| Medical Community of Interest |
| MEDLOG IT |
| Medical Logistics Information Technology |
| MER |
| Management with Executive Responsibility |
| MHS |
| Military Health System |
| MICP |
| Managers Internal Control Program |
| MILDEP |
| Military Department |
| MLD |
| Medical Logistics Division |
| MNS |
| Mission Need Statement |
| MOA |
| Memorandum of Agreement |
| MOU |
| Memorandum of Understanding |
| MPR |
| Monthly Progress Report |
| MSC |
| Medical Service Corps |
| MST |
| Medical Stimulation and Training |
| MTF |
| Medical Treatment Facilities |
| NARA |
| National Archives and Records Administration |
| NCA |
| National Capital Area |
| NCR |
| National Capital Region |
| NDA |
| Non-Disclosure Agreement |
| NIAP |
| National Information Assurance Partnership |
| NIST |
| National Institute of Standards and Technology |
| OA |
| Organization Affiliation |
| OBS |
| Organizational Breakdown Structure |
| OCAE |
| Office of the Component Acquisition Executive |
| OCONUS |
| Outside Continental United States (includes Alaska and Hawaii) |
| OEHSR PMO |
| Occupational & Environmental Health Surveillance & Readiness PMO |
| OEP |
| Organizational Execution Plan |
| OMB |
| Office of Management and Budget |
| OPM |
| Office of Personnel Management |
| ORD |
| Operational Requirements Document |
| OSD |
| Office of the Secretary of Defense |
| OTM |
| Office of Transition Management |
| OT&E |
| Operation Test and Evaluation |
| PCLO |
| Privacy and Civil Liberties Office |
| PCOS |
| Purchased Care Operations System |
| PDR |
| Preliminary Design Review |
| PDT |
| project delivery team |
| PEO MS/CIO J6 |
| Program Executive Office Medical Systems/ Chief Information Officer J6 (Previously DAD IO/J-6) |
| DODAF |
| DOD Architecture Framework |
| PHI |
| Protected Health Information |
| PIA |
| Privacy Impact Assessment |
| PII |
| Personally Identifiable Information |
| PKI |
| Public Key Infrastructure |
| DODAF |
| DOD Architecture Framework |
| PA&E |
| Program Analysis & Evaluation |
| PMAT |
| Project Management Assessment Tool |
| PMBOK |
| Project Management Body of Knowledge |
| PMO |
| Program Management Office |
| PMP |
| Program Management Plan |
| POA&M |
| Plan of Action and Milestones |
| POM |
| Program Objective Memorandum |
| PoP |
| Period of Performance |
| PRMD |
| Portfolio Resource Management Division |
| PSB |
| Program Support Branch |
| PSO |
| Personnel Security Office |
| PSoW |
| Performance Statement of Work |
| PSP |
| Personnel Security Program |
| PSR |
| Patient Safety Reporting |
| PWS |
| Performance Work Statement |
| QASP |
| Quality Assurance Surveillance Plan |
| QMS |
| Quality Management System |
| RAV |
| Requirements Analysis Verification |
| RIE |
| Resource Interface Elements |
| RIO |
| Risk, Issue, Opportunity |
| RMED |
| Risk Management Executive Division |
| RMF |
| Risk Management Framework |
| ROMs |
| Rough Order of Magnitude |
| RTM |
| Requirements Traceability Matrix |
| S&R |
| Surveillance and Readiness (S&R) |
| SAAR |
| System Authorization Access Request |
| SAJPO |
| San Antonio Joint Program Office |
| SASS |
| System Adoption Support |
| SBM |
| Serena Business Mashups |
| SDLC |
| Software Development Lifecycle |
| SE |
| Stakeholder Engagement Branch |
| SEP |
| Systems Engineering Plan |
| SIT |
| System Integration Test |
| SLA |
| Service Level Agreement |
| SMA |
| Service Maintenance Agreements |
| SME |
| Subject Matter Expert |
| SMP |
| service management program |
| SNAP |
| Shipboard Non-Tactical Automated Processing |
| SOPs |
| Standard Operating Procedures |
| SPAWAR |
| Space and Naval Warfare Command |
| SQT |
| System Qualification Test |
| SRA |
| Schedule Risk Analysis |
| SRG |
| Security Requirements Guides |
| SRMB |
| Solutions Resource Management Branch |
| SRR |
| Software Requirements Reviews |
| SRTS |
| Spectacle Request Transmission System |
| S&R |
| Surveillance and Readiness (S&R) |
| STIGs |
| security technical implementation guides |
| ST&E |
| Security Test and Evaluation |
| SWOT |
| Strength Weakness Opportunities Threat |
| TAD |
| Trend Analysis Database |
| TIWG |
| Test Integration Working Group |
| TLA |
| Total Learning Architecture |
| TRR |
| Test Readiness Review |
| TSB |
| Technical Support Branch |
| VEC |
| Virtual Education Center |
| VIP |
| Very Important Person |
| VLDB |
| Very Large Databases |
| VWS |
| Vendor Welcome Session |
| WBS |
| Work Breakdown Structure |
| WIPT(s) |
| Working Integrated Product Teams |
| WMT |
| Web and Mobility Technology |
| 2.3 | Applicable Publications, DHA Administrative Instructions (AI), etc. |
| 2.3.1 | Compliance Documents |
The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this order:
· Cybersecurity (DoDI 8500.01)
· Defense Federal Acquisition Regulation Supplement (DFARS) Defense Acquisition System (DoD Directive 5000.01) Defense Acquisition of Services (DoD 5000.74)
· DoD Financial Management Regulation (DoD 7000.14-R) DoD Health Information Privacy Regulation (DoD 6025.18-R)
· DoD Information Security Program: Controlled Unclassified Information (CUI) (DoD 5200.01, Vol 4)
· DoD Privacy Program (DoD Directive 5400.11) Federal Acquisition Regulation (FAR)
· Health Insurance Portability and Accountability Act (HIPAA) (DoD Manual (DoDM) 6025.18) HIPAA
· Privacy Rule Compliance in DoD Health Care Programs (DoDI 6025.18)
· Identify Authentication for Information Systems (DoDI 8520.03) Information Assurance Workforce
· Improvement Program (DoD 8570.01-M) Personnel Security Program Requirements (DoD 5200.02-R)
· Risk Management Framework for DoD Information Technology (DoDI 8510.01)
· DoD Instruction (DoDI) 4000.19, “Support Agreements,”
PART 3
3.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES
The Requiring Activity Authority has assessed the need for Government Furnished Property, Equipment, and Services and determined:
3.1 Services:
☒ Will NOT provide Government Furnished Services in support of this contract/task order.
3.2 Facilities: The Government:
☒ Will provide Facilities in support of this contract/task order. The Government will provide DHA access laptops.
3.3 Utilities: The Government:
☒ Will NOT provide Utilities in support of this contract/task order.
3.4 Equipment: The Government:
☒ Will NOT provide Equipment in support of this contract/task orders.
3.4.1 Procurement Integrated Enterprise (PIEE), GFP Module Application The contractor shall be responsible for obtaining and maintaining access, training, and successful operation of the PIEE/GFP Module application for the entirety of the contract/task order PoP. The PIEE GFP Module application is located at the following website: https://wawf.eb.mil/piee-landing/. Access to PIEE/GFP Module application training materials and in-depth information applicable to the contractor’s responsibilities regarding GFP can be found at the following website: https://dodprocurementtoolbox.com/.
Contracting Office Responsibilities:
The Contracting Office shall ensure close coordination and validation of the GFP items with the COR and DHA Accountable Property Officer prior to uploading the GFP Attachment into the PIEE/GFP Module. At the time GFP is anticipated and identified, the Government will upload the GFP Attachment into the PIEE/GFP Module. It is the Contracting Office’s responsibility to prepare, upload and maintain the GFP Attachment in the PIEE/GFP Module in accordance with the GFP Attachment instructions provided at the DoD Procurement Toolbox. The CO and COR shall manage and keep an inventory of any GFP associated with contract/task orders awarded through DHA, in accordance with applicable FAR Part 45, DoD FAR Supplement (DFARS) 245 with respective clauses, DHA AI 095 and PD 45-01 following the change in disposition of items listed on that PIEE/GFP Module Attachment.
The contracting office will also review, acknowledge, reject and/or approve shipment orders provided by the contractor as appropriate. Functional roles can be determined within the Contracting Office and requested within the PIEE/GFP Module system.
Contractor Responsibilities:
A key contractor responsibility is to work with the CO and COR to ensure the PIEE/GFP Module data, to include the PIEE/GFP Attachment, provides a timely, complete, and accurate accounting of the GFP applicable to the contract/task order. Contractors are required to report the receipt of any GFP shipped to them, regardless of whether it is listed on the GFP Attachment for their contract. Similarly, contractors are required to utilize the GFP Module application in conjunction with the shipment of GFP to the Government, or in reporting Property Loss of GFP issued (such as destruction or loss). Discrepancies or disputes regarding property shipped to or shipped from the contractor must be reported via the GFP Module application, with the CO having authority over final designation of status.
The contractor shall report semi-annually 100% inventories, reconciliations, and final disposition of GFP provided by the government. Final invoices will not be paid pending GFP reconciliation. Contractors shall be aware of and ensure compliance with applicable FAR Part 45, DFARS 245 and 252.245, Defense Pricing and Contracting Policies, Procurement Integrated Enterprise Environment Standards, DHA Administrative Instruction 094 and DHA Guidance.
3.5 Materials: The Government:
☒ Will NOT provide Materials in support of this contract/task order
PART 4
4.0 CONTRACTOR FURNISHED ITEMS AND SERVICES
4.1 Services: The Contractor:
☒ Will NOT provide Contractor Furnished Services in support of this contract/task order.
4.2 General: The contractor shall furnish all supplies, equipment, facilities, and services required to perform work listed under Section 5 of this PWS.
4.3 Materials: The contractor shall provide all materials and supplies used in all OFF-SITE facilities necessary to meet the requirements under this PWS.
4.5 Equipment: The contractor shall provide all equipment, other than the Government furnished equipment identified in Section 3.4 of the PWS, used in all OFF-SITE facilities necessary to meet the requirements under this PWS.
4.6 Facilities: The contractor shall provide all OFF-SITE facilities.
PART 5
5.0 SPECIFIC TASKS
5.1 General Tasks/Services: The contractor shall provide the following services: The contractor shall provide the General Tasks/Services in PWS section 5.1 to all ADHCA&O, RMED and PAE-MDS Program Management Offices and Branches.
5.1.1 Monthly Progress Report (MPR) (CDRL A002)
The Contractor shall ensure that an MPR (CDRL A002) is submitted outlining the expenditures, billings, progress, status, and any problems or issues encountered in the performance of this PWS. The contractor shall follow the requests and guidance of the COR on an acceptable MPR format. The MPR shall include the overall work breakdown structure to include labor hours expended, by labor category, for each task and sub-task.
The Contractor shall require all subcontractors to provide input in preparing the MPR where there are critical or significant tasks related to the prime contract. Critical or significant tasks shall be defined by mutual agreement between the Government and Contractor.
5.1.2 Program Management Plan (PMP) (CDRL A004)
The Contractor shall develop and submit with their proposal a DRAFT Program Management Plan (PMP) (CDRL A004) that shall require Government approval. The PMP will be used to manage, track, and evaluate the Contractor’s performance. The PMP shall consist of control policies and procedures in accordance with standard industry practices for project administration, execution, and tracking.
The Program Management Plan shall include, at a minimum, the following:
1. An Integrated Master Management Plan (IMMP) describing the Contractor’s overall management approaches, policies and procedures including suggested project metrics; and,
1. Project plan with a detailed schedule that identifies all tasks and key milestones. The draft schedule will be delivered to the Government as graphics on the MS Word version proposal format,
1. The Contractor’s processes for notification to the Government of all Government personnel resources, documentation, or any GFE required for accomplishing this task order,
1. Risk identification, tracking and mitigation approach.
5.1.3 Ektropy Identification of Contractor Employees (CDRL A007)
The contractor shall complete, update, and maintain all fields of the Ektropy "Personnel List" database for all their employees, and the employees of any Subcontractor(s), who are directly performing on any TO issued. The contractor shall notify the COR in writing of the individual(s) responsible for complying with this task for both the contractor and any subcontractor(s), if applicable, for access to and training on Ektropy. This task shall be completed monthly, or as required in the changeover of personnel, and addressed in the Monthly Progress Report (MPR) of PWS.
5.1.4 Other Government Meetings
1. The Contractor, at the direction of the COR or Government Lead(s), shall schedule and participate in other Government meetings including, Use Case Development and Review, Software Requirements Reviews (SRR), Test Integration Work Group (TIWG) meeting, Preliminary Design Reviews (PDR), Critical Design Reviews (CDR), Test Readiness Reviews (TRR), Developmental Integration Test Readiness Reviews (DIT-TRR), System Qualifications Test (SQT), System Acceptance Test (SAT), Milestone Decision Briefs, In-Progress Reviews (IPR), Requirement Analysis, Requirement Inspection, Configuration Control Board (CCB), Interface Control Board (ICB), Risk Advisory Board, Joint Component Meeting (JCM), Technical Exchange, Scheduling, Integrated Product Team, Vendor Integration and System Readiness, Software Release Prioritization and Triage meetings. Participation will be via telecon, video-telecon or collaborative software tools unless travel for on-site representation is required by the COR or required by the contractor to meet performance requirements. Agendas/Slides/Handouts/Minutes/Action Items and Artifacts (CDRL A005).
5.1.5 Integrated Program Schedule (CDRL A006)
The Contractor shall establish an Integrated Program Schedule (CDRL A006) depicting for this PWS the contractor’s planned duration, planned start and finish dates, associated resources, and relationship to other task orders.
5.1.6 Functional Area Performance Metric and Process Asset Management
Maintain measures/metrics based on established Key Performance Indicators, which monitor the efforts for the contract functional areas under Section 5.2. Submit measures/metrics, to include issues and risks, on a periodic basis as determined by PAE-MDS leadership.
Maintain and update process assets, including but not limited to policy, plans, procedures, templates, checklist, quick reference guides and training, for the contract functional areas, see PWS 5.2, on a periodic basis as determined by PAE-MDS leadership. Process assets shall be maintained in the established PAE-MDS Process Asset Library (PAL) and shall be subject to the PAE-MDS Process Asset Management Board review and approval process.
5.1.7 Continuous Process Improvement
The tasks that are required to…
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