A02.12 PWS NFRMP Web Services.docx

Performance Work Statement for NFRMP Websites, Online Tools and Maintenance

Work On Behalf of:

US Army Corps of Engineers Institute for Water Resources Alexandria, Virginia

Period of Performance: From Notice To Proceed 12 Months, with TWO (2) 12-month Option Period

DATE: 17 March 2023

TABLE OF CONTENTS

PERFORMANCE WORK STATEMENT

PROJECT TITLE

National Flood Risk Management Program (NFRMP) Websites and Online Tools, Maintenance and Migration

BACKGROUND

This contract will support the NFRMP team and its multiple websites and online tools that communicate program activities and accomplishments and promote internal and external coordination and collaboration to meet program objectives. The NFRMP is managed by the USACE Headquarters (USACE HQ) Office of Homeland Security (OHS). The USACE Institute for Water Resources (IWR) provides staff support to the USACE HQ OHS.

IWR and Related Program Missions:

IWR was formed to provide forward-looking analysis and research in developing planning methodologies to aid the Civil Works program. IWR is a field operating activity under the supervision of the Director for Civil Works, USACE. IWR fulfills its mission by supporting the USACE Civil Works Directorate, Major Subordinate Commands, and District offices by providing: (a) analysis of emerging water resources trends and issues, (b) state-of-the-art planning and hydrologic engineering methods, models and training, and (c) national data management of results-oriented program and project information across Civil Works business lines.

IWR is the USACE center of expertise for integrated water resources management, focusing on planning analysis and hydrologic engineering and on the collection, management and dissemination of Civil Works and navigation information, including the nation’s waterborne commerce data. It also serves as the USACE center of expertise for dam and levee safety, climate change adaptation, collaborative planning, and environmental conflict resolution, and operates the International Center for Integrated Water Resources Management under the auspices of the United Nations Educational, Scientific and Cultural Organization.

IWR provides program management support to the USACE HQ OHS, namely for the USACE National Flood Risk Management Program (NFRMP), Floodplain Management Services (FPMS) Program, and the National Silver Jackets Program.

OHS and Program Missions The USACE HQ OHS helps lead the nation to better comprehensive disaster risk management, helping to align USACE policies, programs, and resources such that shared responsibility of the whole community are integrated and proactive. A dual-hatted member of the Senior Executive Service leads both the OHS, which is part of the Directorate of Civil Works, and the Directorate of Contingency Operations. The Director of Contingency Operations and Homeland Security is responsible for integration and synchronization of national flood risk management activities between USACE and FEMA, other Federal agencies, Tribal governments, and state, regional and local agencies. The NFRMP is one of several programs housed in the OHS.

NFRMP including National Silver Jackets Program The NFRMP mission is to integrate and synchronize the ongoing, diverse flood risk management projects, programs and authorities of USACE, both internally and with counterpart projects, programs and authorities of other Federal agencies, state and tribal organizations, and regional and local agencies. USACE seeks to accomplish the Program’s vision and mission in partnership with all flood risk management stakeholders, recognizing the responsibility for managing flood risks in the United States is shared across the Federal, state, tribal and local levels of government, non-governmental organizations, and the private sector.

The NFRMP is viewed as an “umbrella” program that is intended to bring together the multiple USACE functional areas, programs, authorities and resources related to flood risk management that are spread across the Civil Works Directorate. Because the USACE flood risk management mission encompasses all the Directorate of Civil Works, placement within the OHS positions the NFRMP to easily integrate and work across programs and CoPs to incorporate the principles and goals of the program into broader agency actions and decision-making.

Except for the Flood Risk Management Business Line Manager and NFRMP Program Manager, most of the regular and permanent support for the NFRMP comes from IWR staff. A relationship has been developed between USACE HQ OHS and IWR to ensure strong and continuous support for the NFRMP. The USACE HQ / IWR NFRMP team manages the national execution of the program, establishes new and promotes existing internal and interagency partnerships at the national level, and manages the development of national policy and guidance for the NFRMP.

The USACE National Silver Jackets program came under the umbrella of the NFRMP in 2006 and is an integral part of NFRMP efforts to operationalize USACE support to state-led interagency flood risk management teams. The objective of the National Silver Jackets Program is to lead collaborative, comprehensive and sustainable solutions to improve safety and reduce flood damages to our country. The overarching program goal is to integrate and synchronize the ongoing, diverse flood risk authorities of other Federal agencies, state, regional and local agencies, Tribal governments, organizations and others.

SCOPE

This Performance Work Statement (PWS) supports the USACE IWR Civil Works mission area related to flood risk management. IWR requires services in support of its NFRMP websites and online tools. The work under this contract includes regular maintenance and interim hosting of three websites (Flood Risk Management Program, Silver Jackets Public, and Silver Jackets Team-to-Team websites) and associated online information management and tools that include a Federal Flood Risk Management Resources (FFRMR) database and interagency nonstructural efforts table to support the NFRMP and Silver Jackets Program team. The websites and tools are used by USACE team members in all Divisions and Districts and hundreds of other Federal, state and local government entities, Tribal partners, universities and others.

Supported websites include:

· Flood Risk Management Program (FRMP) public website - Provides information about the program’s policies, guidance and activities and uses the American Forces Public Information Management System (AFPIMS), a website content management and hosting system. URL: https://www.iwr.usace.army.mil/Missions/Flood-Risk-Management/Flood-Risk-Management-Program/ .

· Silver Jackets public website – Shares information about the Silver Jackets Program and 54 Silver Jackets teams, with each team having varying amounts of information on individual team web pages. Hosting services are provided by the Contractor, but would be migrated to AFPIMS, the DoD enterprise-level cloud service as part of this scope. URL: https://silverjackets.nfrmp.us/

· Silver Jackets Team-to-Team (T2T) website - Restricted log-in website currently being refreshed. Supports sharing of information, best practices and templates, and networking and collaboration among Silver Jackets teams and partners. Currently accessible with username and password credentials to Silver Jackets team members. Hosting services are provided by the Contractor but would be migrated to the Civil Works Business Intelligence (CWBI) Amazon Web Services (AWS) Cloud hosting environment as part of this scope. URL: https://silverjacketsteam.nfrmp.us/User-Login Tasks for this Contract include:

Provide general maintenance of the FRMP and Silver Jackets (public and T2T) websites Update and occasionally provide some new content to the FRMP and Silver Jackets websites Maintain and update the FFRMR database and interagency nonstructural efforts table.

Update or develop registration and award nomination/selection tools

GENERAL REQUIREMENTS

Non-Personal Services The Contractor shall provide strictly non-personal services and Contractor employees are not subject to direct supervision and control by the Government. The Contractor shall advise and support the Government but shall not make final decisions or certifications on behalf of the Government nor perform any inherently governmental functions. The Contractor and its employees shall not represent the Government nor appear to represent the Government in performance of these contract services. Contractor personnel shall clearly identify themselves as Contractor employees in all interactions during contract performance.

Place of Performance Work will occur at Contractor’s facilities. The Contracting Officer (KO), Contracting Officer’s Representative (COR) and other Government personnel, as appropriate, may meet periodically with the Contractor in Government facilities as appropriate.

Period of Performance The contract period of performance (POP) will be 12 months with two (2) 12-month option period. Contract POP for individual tasks vary as described below.

Table 1. Period of Performance

Meetings and Travel Travel to other Government facilities or other Contractor facilities may be required and will be specified in the tasks below. All travel requirements are on a strictly cost reimbursable basis. Costs for travel shall be billed in accordance with FAR 31.205-46, Travel Costs.

The Contractor shall attend a post-award meeting at a time that is agreeable by all parties in the Washington, D.C. commuting area or via webinar. The COR will coordinate with the Contractor to schedule the orientation.

The KO, COR and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance will occur via webinar. Any meetings to address problems shall be attended by the Contractor at no additional cost to the Government.

TASKS / DELIVERABLES

Tasks 1 through 5 would be executed in all contract years.

Task 1 – Administrative and Project Coordination Task 1 entails administrative and coordination activities to support task implementation and report progress and planned activities.

Services will be provided for 12 months, with two (2) 12-month option periods, if executed.

Tasks

· Attend Government hosted project kick-off meeting within two (2) weeks of contract award to review the PWS, discuss Government-furnished material, identify roles and responsibilities, answer questions and review timelines.

· Attend monthly virtual status meetings between Government and the Contractor to review overall progress and discuss current and planned activities. The Contractor shall produce an agenda for the meeting and provide meeting minutes that document decisions and action items.

· Deliver monthly progress reports with the invoice to include:

· Description of recently completed and planned tasks

· Percent completion of tasks

· Issues/action items needing resolution that are impacting any tasks Assumptions

· Most meetings will occur virtually as WebEx or MS Team meetings or by conference call.

· Contractor and Government will identify a day and time to hold a standing one-hour monthly status meeting.

· Assume no more than two in-person meetings to occur face-to-face in the Washington D.C. commuting area.

· All documents can be provided by electronic mail.

Deliverables

· Kick-off Meeting

· Monthly Status Meetings

· Meeting Agendas and Notes

· Monthly Progress Reports Performance Requirements Meeting notes will be provided to COR within three (3) days after meeting.

Deliverables will be provided via email, with files in a MS Microsoft Office format or as a pdf file.

Task 2 - FRMP Website Maintenance and Updates (http://www.iwr.usace.army.mil/Missions/Flood-Risk-Management/Flood-Risk-Management-Program/) Task 2 entails general website maintenance, updates, enhancements, and technical assistance for the USACE FRMP website. Updates/enhancements typically include new text, graphics, files and hyperlinks provided to the Contractor for posting but may require occasional minor web page format changes.

Services will be provided for 12 months, with two (2) 12-month option period, if executed.

Tasks Revise existing or upload new information to website as requested by Government Representative to include:

· Revising or replacing text, graphics, associated files or hyperlinks

· Uploading documents to include webinars (audio, video and/or presentation files), newsletters, articles, photographs, graphics and other electronic files

· Updating calendars and lists of events

· Correcting spelling, grammar, or content

· Making minor formatting changes to color, font, image, design, borders, and similar changes as necessary to ensure consistency in web page design

· Prepare new web pages with Training Seminar or Workshop information that includes the agenda, presentations, handouts and posters every other year. Example format at: https://www.iwr.usace.army.mil/Missions/Flood-Risk-Management/Flood-Risk-Management-Program/News-and-Events/2020-Interagency-Training-Seminars/

· Provide documents to USACE Digital Library, when needed, to ensure that they are logged and URL created for posting on the webpage.

· Ensure documents meet Section 508 accessibility requirements, making any changes to documents as needed to meet those requirements.

· Inform and coordinate with Government Representative about materials that are posted by the Government that don’t meet the standard of design or maintain a high level of professionalism. Maintain up-to-date knowledge of all pertinent USACE and IWR policies pertaining the posting of online content. Ensure that all content posted on the Flood Risk Management Program website complies with existing policy.

Review any content the Government requests be posted to ensure that it conforms with the existing website design and purpose. Inform the Government Representative if any content that is directly posted by the Government doesn’t conform with the existing website design and purpose Review any Government posted content when requested by the Government Representative.

· Make minor enhancements or changes necessary to ensure that web pages operate efficiently and as intended and content is maintained and current.

Review website regularly and report significant problems to Government Representative or address problems, if minor, to maintain proper functioning.

Review website for broken links monthly and fix or redirect the broken links to the appropriate new address. When new links cannot be identified, coordinate with the Government Representative to determine a resolution. Convert links to a saved file format when they do not rely on a live link or unless the website or linked file is regularly updated.

Publications should be linked to USACE official publication page (www.publications.usace.army.mil/).

Maintain an inventory of all documents uploaded to the website.

Provide website usage statistics using appropriate utility available through AFPIMS every six (6) months in a spreadsheet format.

Assumptions

· The website is currently hosted on the AFPIMS platform and will remain on this platform during the term of this contract.

· Government will provide new content required for website updates. Updates and source materials may come from varied sources.

· Training Seminars/Workshop will occur in 2024 and 2026.

· Updates will generally not take more than a few hours per month. Total effort is not expected to exceed three (3) days per month for design and writing improvements. General formatting or design changes not to exceed 10 percent of the total website design.

· Some new content may require creating an additional webpage on the website.

Deliverables USACE FRMP Website, Maintenance and Updates Website and Web Page Visits Report Document Inventory Spreadsheet 2024 and 2026 Training Seminars / Workshop Information Web Pages IT Documentation and test log Performance Requirements Any existing or new materials posted will be correct in terms of spelling and grammar, will comply with all pertinent USACE and IWR policies pertaining to posting online content and will conform to the overall design and purpose of the Flood Risk Management Program website.

The website will be consistent in design with fonts, borders, and colors consistent among like content.

Downtime due to maintenance or other factors should be limited to evenings and weekends outside of business hours or time otherwise coordinated with the Government Representative.

Ensure performance is as well as or better than current performance in terms of speed, upload rates and overall user experience. The user should not notice any increased delays in loading pages based on their individual connections.

At the beginning of the month, 95 percent of all website links will be working and 90 percent of all website links will be working at any given time during the life of the contract.

Existing data, information, documentation, file structures, databases, functionality and sites must be accessible to Government Representatives or stakeholders, as needed.

Adhere to the standards of accessibility as outlined in Section 508 of the Rehabilitation Act (as applicable).

Adhere to ACE-IT and Army IT standards of documentation and test log.

Comply with other applicable requirements and security guidelines as described in section 8, Requirements and Applicable Documents and section 9, Security.

· Any discovered formatting or design errors on the site should be resolved within the business day unless agreed upon differently by the Government Representative and Contractor.

· Updates and enhancements will typically be made within three (3) working days of request unless otherwise agreed to by the Contractor and the Government Representative.

Task 3 – Silver Jackets Public Website Maintenance and Updates (http://silverjackets.nfrmp.us/) Task 3 entails general website maintenance, updates, enhancements, and technical assistance to Silver Jackets teams with updates to state team webpages. Updates/enhancements typically include new text, files and hyperlinks provided to the Contractor for posting but may require occasional minor web page format changes.

Service will be provided for 12 months, with two (2) 12-month option periods.

Tasks Revise existing or upload new information to the website as requested by Government Representatives, to include:

· Revising text, associated files or links.

· Uploading documents to include webinars (audio, video and/or presentation files), newsletters, articles, photographs, graphics and other electronic files.

· Updating calendars and lists of events.

· Correcting spelling, grammar, or content.

· Making minor formatting changes to color, font, image, design, borders and similar changes as necessary to ensure consistency in web page design.

· Updating Silver Jackets team webpages as requested by District leads.

· Revising and updating an Interagency Nonstructural Efforts table annually The table can be searched by typing in key words.

· Adding identifying column to the Interagency Nonstructural Efforts table to apply to newly added study descriptions.

Provide documents to USACE Digital Library, when needed, to ensure that they are logged and URL created for posting on the webpage.

Review documents for compliance with Section 508 accessibility requirements.

For documents submitted by HQ-IWR NFRMP team members - Make any changes to documents as needed to meet accessible requirements.

For documents submitted by District Silver Jackets teams – Inform USACE District contact of required changes needed to meet accessibility requirements.

Inform and coordinate with the Government Representative about materials that don't meet the standard design or maintain a high level of professionalism.

Review any Government posted content when requested by the Government Representative.

Make minor enhancements or changes necessary to ensure that web pages operate efficiently and as intended and content is maintained and current.

Review website regularly and report significant problems to Government or address problems, if minor, to maintain proper functioning.

Review website for broken links monthly and fix or redirect the broken links to the appropriate new address. When new links cannot be identified, coordinate with the Government Representative to determine a resolution. Convert links to a saved file format when they do not rely on a live link or unless the website or linked file is regularly updated.

Publications should be linked to USACE official publication page (www.publications.usace.army.mil/).

Maintain an inventory of all documents uploaded on the website.

Track website and individual web page usage and report every six (6) months in a spreadsheet format.

Assumptions Government Representatives will provide new content required for website updates. Updates and source material may come from various sources.

Updates will generally not take more than eight (8) hours per month. Total effort is not expected to exceed three (3) days per month for design and writing improvements. General formatting or design changes not to exceed 10 percent of the total website design. Regular anticipated updates include monthly posting of monthly Silver Jackets webinar files and quarterly posting of newsletters.

Some new content may require creating an additional webpage on the website.

The Government will provide an Excel spreadsheet with any additions or other changes required to the Interagency Nonstructural Efforts table.

Deliverables Silver Jackets Public Website, Maintenance and Updates Website and Web Page Visits Report Document Inventory Spreadsheet IT Documentation and Test Log Performance Requirements

· Any existing or new materials posted will be correct in terms of spelling and grammar and meet a high level of professionalism.

· The website will be consistent in design with fonts, borders and colors consistent among like content.

· The Contractor will ensure that websites, corresponding analytics, database and content management system are continuously accessible.

· Downtime due to maintenance or other factors should be limited to evenings and weekends outside of business hours or at a time otherwise coordinated with the Government Representative.

· Ensure performance is as well or better than current performance in terms of speed, upload rates and overall user experience. The user should not notice any increased delays in loading pages based on their individual connections.

· At the beginning of the month, 95 percent of all website links will be working and 90 percent of all website links will be working at any given time during the life of the contract.

· Existing data, information, documentation, file structures, databases, functionality and sites must be accessible to Government Representatives or stakeholders, as needed.

· Adhere to the standards of accessibility as outlined in Section 508 of the Rehabilitation Act (as applicable).

· Adhere to ACE-IT and Army IT standards of documentation and test log.

· Comply with other applicable requirements and security guidelines described in section 8, Requirements and Applicable Documents and section 9, Security.

· Any discovered, formatting or design errors on the site should be resolved within the business day unless agreed upon differently by the Government Representative and Contractor.

· Updates and enhancements will typically be made within three (3) working days of request unless otherwise agreed to by the Contractor and the Government Representative.

Task 4 – Silver Jackets T2T Website Maintenance and Updates (http://silverjacketsteam.nfrmp.us/ ) Task 4 entails general website maintenance, updates, enhancements, and technical assistance for the Silver Jackets T2T website. Updates/enhancements typically include new text, files and hyperlinks provided to the Contractor for posting but may require occasional minor web page format changes. Access to this website is limited to Silver Jackets team members across agencies.

The T2T website has been built but has only been reviewed and tested by a small group. During the base year all Silver Jackets coordinators within USACE will be provided access to the T2T site and given a chance to review. After this information will be collected by USACE for all state teams and provided to the contractor so that state teams will have access to the T2T site. This will be one larger group to get access in the base year as the website is made live. The contractor will be responsible for adding additional future users as requested by the government.

Services will be provided for 12 months, with additional two (2) 12-month option period.

Tasks Revise existing or upload new information to the website as requested by Government Representatives, to include:

· Revising text, associated files or links

· Uploading documents to include webinars (audio, video and/or presentation files), newsletters, articles, photographs, graphics and other electronic files

· Updating calendars and lists of events

· Correcting spelling, grammar, or content

· Making minor formatting changes to color, font, image, design, borders and similar changes as necessary to ensure consistency in web page design

· Provide documents to USACE Digital Library, when needed, to ensure that they are logged and URL created for posting on the webpage.

· Review documents for compliance with Section 508 accessibility requirements.

· For documents submitted by HQ-IWR NFRMP team members - Make any changes to documents as needed to meet accessible requirements.

· For documents submitted by District Silver Jackets teams – Inform USACE District contact of required changes needed to meet accessibility requirements.

· Inform and coordinate with the Government Representative about materials that don't meet the standard design or maintain a high level of professionalism.

· Review any Government posted content when requested by the Government Representative.

· Make minor enhancements or changes necessary to ensure that web pages operate efficiently and as intended and content is maintained and current.

· Review website regularly and report significant problems to Government or address problems, if minor, to maintain proper functioning.

· Review website for broken links monthly and fix or redirect the broken links to the appropriate new address. When new links cannot be identified, coordinate with the Government Representative to determine a resolution. Convert links to a saved file format when they do not rely on a live link or unless the website or linked file is regularly updated.

· Publications should be linked to USACE official publication page (www.publications.usace.army.mil/).

· Maintain a spreadsheet inventory of all documents uploaded and links on the website that includes source, authors, and dates submitted and created etc., using the document submittal spreadsheet developed by the USACE IWR team.

· Track website and individual web page usage and report every six (6) months in a spreadsheet format.

· Support and manage website access permissions.

Getting the already set up T2T site live for users to include:

· Providing access to all USACE Silver Jackets Coordinators.

· Providing opportunity for USACE Silver Jackets Coordinators to review and provide minor edit type comments.

· Providing access to requested members of all Silver Jackets teams.

Deliverables

· Providing access to all users to the Silver Jackets T2T Website

· Silver Jackets T2T Website, Maintenance and Updates

· Website and Web Page Visits Report

· Document and Link inventory Spreadsheet.

· IT Documentation and Test Log Assumptions Government will provide all needed information to the contractor for users who require access toe the T2T Website.

Government Representatives will provide new content required for website updates. Updates and source material may come from various sources.

Updates will generally not take more than eight (8) hours per month. Total effort is not expected to exceed three (3) days per month for design and writing improvements. General formatting or design changes not to exceed 10 percent of the total website design.

Some new content may require creating an additional webpage on the website.

Contractor will provide host services until the website is migrated to CWBI.

When hosting the website, Contractor will be responsible for managing username and password access to the T2T website.

Only the Contractor and a few USACE NFRMP team members will have editing privileges for this website.

Performance Requirements

· Any existing or new materials that are posted will be correct in terms of spelling and grammar and meet a high level of professionalism.

· The website will be consistent in design with fonts, borders and colors consistent among like content.

· The Contractor will ensure that websites, corresponding analytics, database and content management system are continuously accessible.

· Downtime due to maintenance or other factors should be limited to evenings and weekends outside of business hours or time otherwise coordinated with the Government Representative.

· Ensure performance is as well or better than current performance in terms of speed, upload rates and overall user experience. The user should not notice any increased delays in loading pages based on their individual connections.

· A review of links will be conducted monthly by the Contractor, after which the Contractor will create a list of broken links. This list will be available upon request by the COR, but no formal report is necessary.

· At the beginning of the month, 95 percent of all website links will be working and 90 percent of all website links will be working at any given time during the life of the contract.

· Existing data, information, documentation, file structures, databases, functionality and sites must be accessible to Government Representatives or stakeholders, as needed.

· Adhere to the standards of accessibility as outlined in Section 508 of the Rehabilitation Act (as applicable)

· Adhere to ACE-IT and Army IT standards of documentation and test log.

· Comply with other applicable requirements described in section 8, Requirements and Applicable Documents.

· Any discovered, formatting or design errors on the site should be resolved within the business day unless agreed upon differently by the Government Representative and Contractor.

· Updates and enhancements will typically be made within three (3) working days of request unless otherwise agreed to by the Contractor and the Government Representative.

Task 5 – Development and Updates to Online Tools Task 5 entails updating existing or developing new online tools accessible through existing webpages or other USACE approved options at the request of the Government. These tools include event registration, award nomination and selection, and the FFRMR database.

Services will be provided 12 months, with two (2) 12-month option period.

Task 5a Event Registration:

Develop new or amend existing web pages or use another application approved by USACE to support registration for USACE hosted training seminars, workshop, or other event (agenda, location information, registration options, etc.).

This task will occur once every other year, with the next Training Seminars scheduled for 2024 and 2026.

Tool will include ability for USACE and non-USACE individuals to access a secure site with information about and ability to register for an event, including providing registrant characteristics such as title, agency, and email address, and selecting desired concurrent sessions and field trips, as well as other information.

No Personally Identifiable Information (PII) will be collected.

The tool will allow the USACE NFRMP team to generate spreadsheets to assist with event planning, including a list of registrants’, selected sessions and field trip options, and development of an email distribution list.

Task 5b Award Nomination and Selection:

Develop new or amend existing web pages or use another application approved by USACE to support award nominations and voting for Silver Jackets team of the year.

· This task will occur annually.

· Tool will include ability for USACE team and non-USACE members to submit nominations and USACE and non-USACE individuals to log-in to a secure site to select team of the year, by casting “votes” for the team deserving of the award.

· The tool will generate a spreadsheet tracking cast votes to enable the Government to identify the team receiving the most votes.

· No PII will be collected.

FFRMR Database (https://ffrmp.nfrmp.us/):

Maintain existing database and update database information to keep it current. A beta version of the database was originally completed in December 2018 and recently updated in November 2022. The database can generate reports by filtering on a few categories.

At the Government’s request, the Contractor will provide the Government Representative an Excel spreadsheet with all information currently in the database and the Government will coordinate review by Federal agency representatives to identify changes, additions or deletions to database entries. The Government will note any updates, including additions and deletions, in the Excel spreadsheet and return to Contractor to make the requested changes.

All data will be reviewed by the Government and any needed revisions provided to the Contractor at least annually. Other minor revisions may be requested during the contract year.

The Government may request changes to the database that could include changes to search criteria or to include additional data.

Track database usage and report every six (6) months in a spreadsheet format.

For all tools described above:

· Make minor enhancements and changes as needed to ensure that the tools operate efficiently and as intended.

· Purchase software modules on behalf of the Government to maintain or further develop these tools, as applicable.

Assumptions Assume all tools will be updated annually, except for the event registration tool which will occur only prior to Workshops.

Government will work with the Contractor to establish a timeline for developing the event registration and nomination sites.

Government or its representatives will provide all new content required for updates.

Deliverables

· Online Event Registration Tool

· Online Nomination and Team Voting Tool

· FFRMR Database, Updated and Maintenance

· FFRMR Database Web Page Visits Report Performance Requirements

· Update content as requested by the Government Representative.

· Government Representative will review all new information before Contractor posts to website.

· Any new materials that are posted will be correct in terms of spelling and grammar and meet a high level of professionalism.

· Enhancements will be consistent with the website design using the same fonts, border and colors.

· Any discovered formatting or design errors on the site should be resolved within the business day unless agreed upon differently by the Government Representative and Contractor.

· Downtime due to maintenance or other factors should be limited to evenings and weekends outside of business hours or time otherwise coordinated with the Government Representative.

· Existing data, information, documentation, file structures, databases, functionality and sites must be accessible to Government Representatives or stakeholders, as needed.

· Adhere to the standards of accessibility as outlined in Section 508 of the Rehabilitation Act (as applicable)

· Adhere to ACE-IT and Army IT standards of documentation and test log.

· Comply with other applicable requirements and security guidelines described in section 8, Requirements and Applicable Documents and section 9, Security.

· Updates and enhancements will typically be made within three (3) working days of request unless otherwise agreed to by the Contractor and the Government Representative.

DELIVERABLES SCHEDULE

Table 2. Deliverables Schedule

Agenda day of meeting and notes within three (3) days after meeting

with two (2) 12-month option periods

Complete NLT then six (6) weeks after Seminars.

Every other year (2024 & 2026).

Complete tool NLT three (3) months after Government request.

Operate up to three (3) months after completion.

Online Nomination and Team Voting Tool

Complete tool NLT than one (1) month after Government request.

Operate up to four (4) months after completion.

FFRMR Database, Updates & Maintenance

Ongoing - minor changes, as requested.

Annual review and update.

PERFORMANCE STANDARDS AND ACCEPTABLE QUALITY LEVEL

The following performance levels are required by the Government to ensure deliverables are of acceptable quality. Also reference specific task performance requirements described in section 5 and other requirements described in sections 8 (Requirements and Applicable Documents) and 9 (Security).

Table 3. Performance Standard

correct at no cost to Government.

The Contractor shall successfully integrate and coordinate all activities needed to execute this requirement. The Contractor shall manage the timeliness, completeness and quality of problem identification. The Contractor shall also provide corrective action plans, submittals, timely identification of issues, and effective management of subcontractors as necessary. The Contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

Quality Assurance (QA) The Government will monitor the Contractor's performance under this contract. The Government has the right to conduct inspections and performance evaluation at any time and at any place where contract performance occurs. If any aspect of the performance is not in conformance with the requirements of this contract, the Government has the right to issue to the Contractor a Contract Discrepancy Report (CDR). The Contractor shall explain in writing why performance was not in conformance with the requirements of the contract, how performance will be returned to conformance, and how recurrence of the problem will be prevented in the future. The Contractor shall complete and return the CDR to the KO and COR within five workdays after receipt of the CDR. The Contractor shall maintain copies of all inspection and evaluation reports. Government review of Contractor deliverables will be guided by the Quality Assurance Surveillance Plan (QASP). The QASP will be based on the requirements and acceptance criteria in the PWS and aligned with the design, implementation and testing plans in coordination with the Contractor.

REQUIREMENTS AND APPLICABLE DOCUMENTS

This section describes general requirements and related considerations for completing the described tasks.

General Requirements General performance requirements that pertain to this contract include:

· The platform service should be provided in accordance with the Risk Management Framework (RMF) process defined in National Institute for Standards and Technology (NIST) 800-37. Site Operations & Maintenance (O&M) and further site development should pursue a strategy consistent with Federal, DOD, Army and USACE policies and requirements related to a cross-agency website, unless otherwise agreed upon. Ensure all related software is properly maintained and updated to the most secure version as patches come out.

· Utilize server technologies and standards that have an Army Certificate of Networthiness (CoN) as appropriate (unless otherwise agreed upon by the KO).

· Utilize approved USACE ACE-IT technologies and software for any new developments as appropriate.

· At any time, all the website files, documentation and content may need to be transferred back to the Government or transferred to another Contractor. Notification will be given to the Contractor at least two (2) weeks prior to the required move to a location specified by the Government. The Contractor will be responsible for moving the content to the Government or designated location and ensuring that websites work correctly.

· Downtime due to maintenance or other factors should be limited to evenings and weekends outside of business hours or should otherwise be coordinated with the Government Representative.

· As applicable, any future work should adhere to the standards of accessibility as outlined in Section 508 of the Rehabilitation Act (as applicable). Documentation of these standards must be provided every six (6) months, at Government request. This includes any scanned or digitized items.

· Encourage the use of responsive web design in accordance with the Digital Government Strategy: “anywhere, anytime, on any device” (e.g., using HTML5).

· Encourage best practices for structuring and tagging content (metadata and keywords) and data for search engine optimization and machine-readability.

· Promote best practices for usability and search.

· Promote effective content lifecycle management to eliminate outdated content not defined as archival.

· Promote next-generation open web development, including use of content delivery networks, content management systems, and common code libraries, frameworks and tools.

· Leverage and use URL shortening in lieu of new domain requests.

· Ensure all newly created websites meet digital government website requirements (http://www.digitalgov.gov/resources/checklist-of-requirements-for-federal-digital-services/).

· Develop and manage any configuration management (CM) requirements

· Ensure all new coding uses existing system standards for any new tasks within the PWS.

· Ensure that any newly created websites (within this PWS) meet DoD, Army and USACE security standards and/or policies.

· Support the use of web analytics in partnership with the GSA Digital Analytics Program (DAP), as applicable and within task descriptions.

· Comply with existing information security and acquisition standards, including Internet Protocol Version and continuous monitoring (OMB direction, 09/28/10).

· Cross browser compatibility - Internet Explorer, Firefox, Safari, Google Chrome, Opera, and mobile browsers.

· Create and provide routine documentation to adhere to Army and ACE-IT standards during the duration of the contract. This will include a waiver for using a non .mil URL and other related documentation. This also includes a Section 508 scan that shows “pass” on all issues or an explanation of why it cannot pass. Any “fails” must be remedied as appropriate. Complete a USACE form on Personally Identifiable Information (PII) and ensure no PII is publicly available and any internal information is done in accordance with PII rules.

· Ensure website and database services via a common platform.

· Ensure domain registration.

· Obtain Secure Sockets Layer (SSL) certificate.

· Ensure any additional certifications, domains or other website related expenses are covered to keep all tools up and running as expected.

· Ensure all data created within this PWS is routinely backed up per best practices and related policies to prevent data loss. Database backups will occur on a routine basis per best practices and minimally done every day overnight. Establish database backup schedule for:

· Hot and/or cold backups

· Import / exports

· Establish maintenance plans depending on requirements for recovery

· Ensure Oracle databases are in archiving mode as required for recovery

· Perform database recovery as needed

· Validate / test database backups and recovery

· Monitor and verify database backups

· Ensure that licenses are consistent with USACE requirements, which may require additional software purchases or upgraded versions. This could be purchasing, rental or other related fees. This will include a DotNetNuke and renewal for one years, possible two years. As applicable, Contractor will use CHESS or Government approved purchasing process.

· Installation and updates of existing software or security patches (as applicable).

· General troubleshooting and coordination across all tool proponents.

· Ensure access of other USACE-hired proponents to specified tools and sufficient server space. Additionally, ensure future access and space for expansions and additions to the specified tools.

· Ensure all databases are using Oracle with a Linux Operating System per the standard ACE-IT configuration, as applicable. This requirement may change when migrating to CWBI platform.

· Any other tasks to ensure the continuation of the existing platform and tools along with advancements and future developments on this platform as described.

· Promote the use of plain language, in accordance with the Plain Language Act of 2010.

· Use the USACE PAO branding guide and website visual on the FRMP as well as Silver Jackets Public website (with some possible exceptions).

· Maximize the use of the government style guide, as applicable (https://playbook.cio.gov/designstandards/).

· Align with ACE-IT Standards and CWBI integration plan (as applicable).

· Develop applications compatible with industry and government best practices for application development and design including DoD cloud computing SRG, and all applicable DISA Secure Technical Implementation Guides (STIG), including application development STIG, Apache STIG, Database STIGS, container STIGS. Architecture must follow established Army and USACE infrastructure development patterns and be consistent and with current Authority to Operate (ATO) approvals. Attention to currently approved frameworks is to ensure the government can fully deploy the developed applications without seeking new approvals which would incur significant government effort and may not be granted. If a commercial OTS (off-the-shelf) or COTS (custom off-the-shelf) framework is proposed, then the cost of the component should be considered closely as it may have an impact on deployability. To maintain the maximum level of compatibility with current production environments and enterprise policies, the development will be compatible with the CWBI cloud environment. Government acceptance of code for delivery will require remediation or justification for any vulnerabilities identified using automated code scanning tools. SQL injection, cross site scripting, and server misconfiguration are of particular concern.

Qualifications It is anticipated that extensive subject matter expertise, good project management, and cutting-edge technologies and strategies will be required to perform this task. A strong analytical background and extensive USACE experience working with IWR, HQ and District Flood Risk Managers and Silver Jackets Coordinators and team members will be essential. Specific qualifications include:

· Strong communication, writing and outreach skills will be necessary for some of these tasks. Preferred experience includes

· Creating a web design that reflects the existing design and USACE Public Affairs Office branding, as applicable for the FRMP and Silver Jackets public website.

· Documenting information or creating a design draft for website and database technology, system requirements, server space required, type of server, server configuration, database configuration, metadata schema and definitions, central processing unit (CPU) requirements, operating system type,…