A.x.x - SOW_DRAFT_Admin Supp Svcs_SAM - v20220520.pdf

Department of Justice Bureau of Alcohol, Tobacco, Firearms and Explosives

Administrative Services Statement of Work - Combined

Unclassified//For Official Use Only

Updated: 5/20/2022

1.0 BACKGROUND

The Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) is a law-enforcement agency in the United States’ (U.S.’) Department of Justice (DOJ) that protects its communities from violent criminals, criminal organizations, the illegal use and trafficking of firearms, the illegal use and storage of explosives, acts of arson and bombings, acts of terrorism, and the illegal diversion of alcohol and tobacco products. ATF partners with communities, industries, law-enforcement, and public-safety agencies to safeguard the public it serves through information sharing, training, research, and use of technology.

The Office of Professional Responsibility and Security Operations (OPRSO), Personnel Security Division (PSD) is charged with ensuring all persons privileged to be employed by or provide a service to ATF are: reliable, trustworthy, of good character and conduct, and of complete and unswerving loyalty to the U.S. PSD is responsible for conducting background investigations (BIs) on prospective ATF employees and non-ATF personnel (contractors, task force officers, and volunteers) and conducting periodic reinvestigations on current employees and non-ATF personnel.

PSD manages the personnel security program and associated collateral functions in support of said program. PSD’s activities are governed by established Executive Orders (EOs) and other regulatory directives, the Privacy Act of 1974, Office of Personnel Management (OPM) regulations, directives issued by the Office of the Director of National Intelligence, and other relevant regulations from the Office of Management and Budget (OMB), as well as DOJ and ATF policies and procedures.

2.0 OBJECTIVE/PURPOSE

The Physical Security Program Branch (PSPB) under OPRSO’s Security and Emergency Programs Division is responsible for providing effective protections for Bureau personnel, property, and information in a manner that will not unduly hamper work activities.

The National Academy’s mission is to lead and inspire through high-quality education and training. It provides comprehensive, basic law-enforcement and industry- operations training to newly-hired special agents (SAs) and industry operations investigators (IOIs).

ATF requires a contractor to provide a full range of quality support services, to ensure ATF meets the time-sensitive deadlines. High quality services and timely responses are important to the integrity of PSD, PSPB and the National Academy.

3.0 SCOPE/KEY PERSONNEL

At a minimum, the Contractor must have between five (5) and seven (7) years of past performance experience in providing the same or similar services.

The Contractor shall have and demonstrate the skills, education, and experience for each labor category included in the resultant contract/task order.

DOJ-ATF

Combined SOW for Administrative Services

The Contractor shall ensure all personnel meet the qualifications defined in Section 4.0 of this SOW, TASKS.

The Government incurs a significant cost in time and money on investigations of personnel that are not suitable for the qualifications required and described within this section. Therefore, if a contractor position is required to be replaced for any reason, the contractor shall ensure a replacement is selected within 30 business days of the last day of work of the predecessor and onboarded within 60-90 days from date of selection. In no instance will the government pay for a vacant or unfilled position. Additionally, the government will not pay the contractor for candidates awaiting completion of the BIs. If a position is not filled within the requisite time, the government may at its discretion: eliminate the position as no longer needed; take hourly deductions against the unfilled position; or fill the position with a government employee.

For all positions, the Contractor shall stay abreast of all Federal personnel security regulations/policies and information technology (IT) advancements to recruit and select top talent.

The Contracting Officer (CO) and/or the Contracting Officer’s Representative(s) (COR{s}) may advise the Contractor of substandard job performance and/or personal behavior by Contractor personnel under this contract/task order. The CO and the COR(s) will have the discretion to require the Contractor to remove any Contractor personnel from the contract/task order for any reason.

A. The Contractor shall provide the below positions, which are in accordance with (IAW) the Department of Labor, Service Contract Labor Standards’ (formerly the Service Contract Act) wage-determination categories that fit ATF position descriptions.

i. PSD, Intake and Operations Branch (IOB) = 26 Positions

a) Administrative Assistant – 6

b) Secretary III – 18

c) Word Processor III – 2

ii. PSD, Adjudications Branch (AB) = 5

a) Secretary III – 1

b) Word Processor III – 2

c) General Clerk I – 2

iii. PSPB = 1 Position

a) Secretary III = 1

iv. National Academy = 4 Positions

a) Administrative Assistant – 1

b) Supply Technician – 2

c) General Clerk III – 1

B. The contractor shall provide the below specialized/exempt positions:

i. PSD, IOB = 7 Positions

a) Management Analyst – Operations – 1

b) Management Analyst – IT – 1

c) Operations Analyst – 1

d) On-Site Supervisor – 1

e) SharePoint Developer – 1

f) Senior Investigative Program Manager (PM) – 1

g) Internal Communications Specialist – 1

ii. PSD, Investigations Branch (IB) =4 Positions

a) Management Analyst – Investigations – 4

iii. PSD, AB = 1 Position

a) Management Analyst – Adjudications – 1

C. The Contractor shall provide a PM to oversee the PSD On-Site Supervisor and provide overall contract/task order management. This may include communicating with CORs from PSD, PSPB and the National Academy, conducting site visits, providing contractor employees with updates regarding human resource policies, and/or assisting in addressing performance issues/concerns, etc.

D. As the duties and/or responsibilities of a contractor employee increases, ATF may modify these positions and categories via a bilateral modification after negotiating with the contractor.

E. The contractor shall fill all positions. Should the needs of the program or budgetary allotments change, ATF reserves the right to increase and/or reduce positions IAW the scope of the original SOW.

F. The contractor shall provide weekly reports regarding replacements and outside recruitment efforts.

G. If in the performance of the contract/task order the Government requires a new labor category, the contractor must propose labor categories with the fully burdened, labor rate.

4.0 TASKS

All tasks shall have concurrence from the respective COR(s) prior to starting work. Tasks 1-6 and 11-20 are for PSD; Task 7 is for PSPB; and Tasks 8-10 are for the National Academy.

A. Task 1: Administrative Assistant – Senior Personnel Security Assistants (6 positions), IOB, PSD.

1. Answers phones;

2. Reviews request packages, security packages, and waiver packages;

3. Reviews Personnel Security Requests (PSRs) for BIs and security clearances;

4. Obtains credit reports;

5. Conducts Selective Service checks;

6. Conducts Federal Licensing System checks;

7. Conducts state police checks;

8. Initiates, reviews, and audits electronic questionnaires for investigations processing

(e-QIP) applications;

9. Files paperwork;

10. Prepares and reviews correspondence;

11. Conducts file audits;

12. Conducts weekly and bi-weekly counts;

13. Queries the Personnel Investigations Processing System (PIPS) for previous investigations and requests files from other agencies;

14. Requests other investigative service provider files;

15. Requests Internal Affairs (IA) checks;

16. Conducts the www.TheWorkNumber.com checks;

17. Completes initial risk assessments for subjects that violate ATF agency-specific qualifications;

18. Serves as a liaison between ATF and a multitude of federal and state agencies;

19. Prepares files for the Federal Records Center (FRC) shipment;

20. Drafts and reviews Standard Operating Procedures (SOPs);

21. Provides administrative case support for several Special Investigators;

22. Troubleshoots any issues Subject encounters with the e-QIP system;

23. Conducts open-source research when reviewing e-QIPs;

24. Sends reminder emails to Subjects and their Sponsors;

25. Reviews Position Designation Tools and the type of investigation to be conducted;

26. Conducts on-the-job training for new employees and other contractors;

27. Provides Life of a File Training for new employees and contractors;

28. Serves as case initiation subject matter expert (SME);

29. Accommodates and takes fingerprints for Federal Bureau of Investigation (FBI) fingerprint checks as part of the pre-employment BI process;

30. Requests FBI Name Checks and distributes results;

31. Prepares polygraph packages;

32. Conducts Personal Identity Verification (PIV) checks;

33. Processes Detailee personnel security requests;

34. Assigns cases to colleagues when needed;

35. Develops and maintains SOPs; and

36. Performs other duties as assigned.

B. Task 2: Secretary III – Personnel Security Assistant (18 positions), IOB, PSD.

1. Answers phones;

2. Reviews request packages, security packages, and waiver packages;

http://www.theworknumber.com/

3. Review PSRs for BIs and security clearances;

4. Obtains credit checks;

5. Conducts Selective Service checks;

6. Conducts Federal Licensing System checks;

7. Conducts state police checks;

8. Conducts School Accreditation checks

9. Conducts Criminal activity National Criminal Information Center (NCIC) and NLETs checks through Justice Web Interface (JWIN) to NCIC;

10. Conducts Foreign travel through TECS checks;

11. Initiates, reviews, and audits e-QIP applications;

12. Files paperwork;

13. Prepares and reviews correspondence;

14. Manages and tracks cases by utilizing various internal and Departmental databases;

15. Conducts file audits;

16. Conducts weekly and bi-weekly counts;

17. Queries the PIPS for previous investigations and requests files from other agencies;

18. Requests other investigative service provider files;

19. Requests IA checks;

20. Conducts the www.TheWorkNumber.com requests;

21. Completes initial risk assessments for Subjects that violate ATF agency specific qualifications;

22. Serves as a liaison between ATF and a multitude of federal and state agencies;

23. Prepares files for the FRC shipment;

24. Provides administrative case support for several Sis;

25. Troubleshoots any issues Subject encounters with the e-QIP system;

26. Conducts open-source research when reviewing e-QIPs;

27. Sends reminder emails to Subjects and their Sponsors;

28. Reviews Position Designation Tools and the type of investigation to be conducted;

29. Requests FBI Name Checks and distributes results;

30. Prepares polygraph packages;

31. Accommodates and takes fingerprints for the FBI fingerprint checks as part of the pre-employment BI process;

32. Conducts PIV checks;

33. Enters and tracks obligations for field investigator assignments; and

34. Performs other duties as assigned.

C. Task 3: Word Processor III – Program Assistants (2 positions), IOB, PSD.

1. Processes Freedom of Information Act (FOIA)/Privacy Act requests;

2. Files read receipt correspondence;

3. Serves as the PSD courier to hand-carry mail throughout ATF Headquarters and DOJ;

4. Receives and reviews all incoming mail and correspondences; Prepares responses to general inquiries; also Performs data entry with accuracy and little to no supervision;

5. Ships materials and documents via commercial carrier;

6. Serves as a receptionist (answers phone, greets/escorts visitors), Forwards calls to the http://www.theworknumber.com/ appropriate parties within PSD, and monitors voicemails;

7. Orders, maintains, and disseminates supplies;

8. Maintains office equipment and makes services calls;

9. Serves as the primary point of contact (POC) for any outside agency including federal, state, and local enforcement requesting a BI previously completed by ATF;

10. Documents receipt of prior BIs received from other agencies;

11. Maintains databases and spreadsheets to track information (fingerprint results, personnel security file requests, security forms); and Files, maintains, and safeguards hardcopy documents and correspondence;

12. Scans and copies personnel security records;

13. Coordinates and facilitates requests for on-site fingerprint appointments and takes fingerprint scans for FBI fingerprint checks, as a part of the BI process; also Provides accurate and reliable information regarding the fingerprinting process;

14. Conducts PIV checks;

15. Provides full administrative and secretarial support for PSD and Prepares reports to provide information related to organizational, administrative, and/or procedural tasks;

16. Interacts with various parties within ATF and other agencies using professional and courteous interpersonal skills (document requests, status updates); and

17. Performs other duties as assigned.

D. Task 4: Secretary III – Personnel Security Assistant (1 position), AB, PSD.

1. Runs Electronic File Release (EFR) and Straggler reports and Updates subject’s prior

BIs from PSD’s Inbox, IBA ROLE;

2. Requests other investigative service provider files;

3. Completes FOIA, HR Suitability referral packages;

4. Completes BI requests from OPM and other agencies; enter data into Citrix database;

5. Conducts on-the-job training for new contractors;

6. Fulfills all Special Handling requests;

7. Logs FRC files into various databases, prepares files for FRC, and requests files from

FRC, as needed to complete file requests;

8. Rolls up Continuous Evaluation follow up documents;

9. Rolls up Subjects’ Investigation Packages and Restricted Information in

JSTARS/ assign to Adjudicator;

10. Determines whether appropriate documents have been received prior to assigning to

Specialist;

11. Coordinates BI requests with other Branches; and

12. Performs other duties as assigned.

E. Task 5: Word Processor III – Program Assistants (2 positions), AB, PSD.

1. Processes FOIA/Privacy Act requests;

2. Organizes, bookmarks, and assigns competed investigations;

3. Documents receipt of prior BIs received from other agencies;

4. Updates various databases as necessary;

5. Scans and copies personnel security records;

6. Assigns cases to Specialists in multiple databases;

7. Completes in-house file request;

8. Prepares BI Requests sent via OPM and Verifications;

9. Completes HR Suitability referral packages;

10. Updates multiple databases;

11. Maintains Excel Spreadsheets;

12. Submits file requests to Federal Records Center;

13. Verifies accurate data in multiple databases; and

14. Performs other duties as assigned.

F. Task 6: General Clerk I – Support Assistant (2 positions), AB, PSD.

1. Organizes, scans and uploads files into IT systems;

2. Retrieves in-house file request;

3. Uploads documentation from previous investigations;

4. Answers phones and forwards accordingly;

5. Assists with various administrative duties; and

6. Performs other duties as assigned.

G. Task 7: Secretary III (1 position), PSPB.

1. Maintains a registrar role in the USAccess PIV system, which includes enrollment, activation, and updates of the Homeland Security Presidential Directive- 12 (HSPD-

12) PIV card for ATF employees and contractors;

2. Processes and issues ATF pocket credentials to authorized ATF employees and contractors;

3. Processes and issues identification (ID) media – temporary cards to newly hired ATF employees and contractors;

4. Programs access control cards for ATF employees and contractors within their respective space throughout the country;

5. Serves as the main POC for Resource Management Branch on the processing and issuance of the Task force officers badges and pocket credentials;

6. Assists PSPB designated personnel on the processing and issuance of all ATF retired pocket credentials and law enforcement badges;

7. Processes and issues the retired Law Enforcement Officer SA ID media cards to authorized retired SAs as described in House Resolution 218 “Law Enforcement Officer Safety Act”;

8. Coordinates with members of the PSPB in ordering ID media supplies necessary to maintain continuity of operation for the ID media program;

9. Issues passport photos for authorized ATF employees for official government passports; and

10. Responds to inquiries from ATF personnel via email or phone on ID media matters.

H. Task 8: Administrative Assistant (1 position), the National Academy

1. Assists Academy administrative file system. Duties include word processing, creation of spreadsheets, and editing Power Point presentations, file briefs, orders, memos, directives, and correspondences, and maintain office supplies;

2. Maintain memos of usage and monthly maintenance logs for GOV;

3. Serves as the primary liaison for all newly hired SAs and IOIs for the Criminal

Investigator Training Program (CITP); also Maintains new hire information in databases; schedules new hires for basic training classes and provides reporting instructions for trainees.

4. Serve as JTMS system training specialist, schedule learning events, assign learning, record instructor usage and record completions;

5. Tracks, prepares and maintains class and fiscal year reports, which provide statistical data for hires;

6. Proofreads letters, memos, correspondences, and handbooks;

7. Generates class rosters for staff members;

8. Assists in application features and report processing; Generates management and summary reports for the Human Resources and Professional Development; Provides monthly reports for employee workflow;

9. Creates and maintains the Trainee Medical Recycle check list, which contains, Name, Date of removal, class removed from, Assigned Field Division, Rehabilitation location, type of injury, Date to return, new class date, and graduation date;

10. Serves as an Unified Financial Management System (UFMS) funds control analyst – Issues, tracks, enters and amends commitments and modifies obligations in UFMS, ATF’s financial and procurement system;

11. Prepares Agent and IOI New Hire Reports – creates and maintains breakdown of number of new hires per fiscal year with notation of medical/resignations or dismissals;

12. Serves as an approver within the E2 Travel System – Approves for all trainee and instructor travel. Reviews, edits and verifies that supporting documentation is attached to voucher;

13. Develops and maintains Excel cost model spreadsheet to monitor allocations, obligations, and expenditures by programs; and

14. Forecasts future logistical expenditures.

I. Task 9: Supply Technician (2 positions), the National Academy.

1. Serves as the ATF Academy Operations Property Custodian/Manager - tracks the transfers and issuance of ATF Academy staff and student accountable property; disposes of excessed/unserviceable accountable property in ATF’s property management program (SUNFLOWER); maintains property accountability documents for the ATF Academy; and initiates, coordinates, and completes the annual ATF Academy property inventory;

2. Serves as backup to the General Clerk III for the intake and distribution of incoming mail for the ATF Academy staff; processes outgoing mail/packages (including packaging/shipping materials, producing labels, and handling drop-off or pick up to/from FedEx, UPS, USPS, and other carriers); coordinates directly with the FLETC distribution center for any incoming/outgoing mail;

3. Operates and maintains, as necessary/required, an assigned GOV for regular-duty requirements; and operates other ATF Academy GOVs, as necessary/required, to carry out Academy support operations;

4. Assists with maintenance, records, key control, and issue of the National Training Academy’s vehicles;

5. Maintains the ATF Academy’s student supply cage in an orderly fashion through access and inventory controls/systems/procedures;

6. Coordinates with ATF Headquarters to ensure trainee clothing and equipment needs are properly filled and delivered prior to the start of a new training class;

7. Administers ATF law-enforcement training equipment during uniform issue;

8. Presents and explains to trainees the proper use of the equipment issued before the start of Special Agent Basic Training (SABT) and IOI Basic Training (IOIBT);

9. Performs initial inventory with each student and has them fill out and sign an inventory accountability sheet;

10. Administers inventory for returned tactical bags and training equipment;

11. Serves as Academy photographer for graduation ceremonies and first (1st) day credential photos;

12. Prints graduation photos, cuts, and organizes them into folders mailed to recent Academy graduates;

13. Serves as ATF’s liaison to the National Academy and other partner organizations for disposal of excess ATF property;

14. Determines Academy staff and trainee uniform needs and prepares purchase requests (PRs) prior to ordering uniform items;

15. Performs work on a ladder as needed to restock the ATF Academy supply cage with student-issued uniforms and equipment;

16. Lifts up to 100 lbs. as part of routine daily duties; and

17. Serves as the key custodian for the ATF National Academy for GOVs, classrooms, and

ATF training facility keys.

J. Task 10: General Clerk III (1 position), the National Academy.

1. Constructs and sets up the ATF Academy classrooms for Pre-Basic, Pre- SABT, SABT, and IOIBT; including, placing student training materials, publications and supplies on the students’ cubicles;

2. Prepares and assembles the stage for graduation ceremonies, including, transporting and setup of the American and ATF flags, VIP table (water, water glasses, ATF logo for podium, chairs for class picture, etc.);

3. Processes incoming and outgoing mail and packages for the ATF Academy staff, including packaging/shipping materials, labels, and handling drop-off or pick up to/from FedEx, UPS, USPS, and other carriers; coordinates directly with the FLETC distribution center for any incoming/outgoing mail;

4. Maintains, retrieves, and delivers closed files and/or shreds through the National Academy’s shred company;

5. Operates and maintains, as necessary/required, an assigned GOV for regular-duty requirements; and operates other ATF Academy GOVs, as necessary/required, to carry out Academy support operations;

6. Serves as the academy vehicle fleet manager. Manages/renews/maintains/disposes of registration files of existing, transferred, new, and excessed ATF Academy-owned government vehicles and GSA 15-passenger trainee transport vans;

coordinates the maintenance/repair/drop-off/return/towing of said vehicles with local repair shops;

7. Manages the Academy’s office telephones (AVAYA), contact numbers, and new staff;

8. Manages the academy staff office phones; requests new/additional phones and replacement devices for damaged phones from FLETC; coordinates with FLETC for additional phone numbers for new staff; and produces updated staff telephone rosters as necessary;

9. Schedules preventative maintenance and upkeep for the Academy’s training vehicles;

10. Submits work order requests to the FLETC Facilities Management Division; serves as the ATF Academy liaison to FLETC FMD for maintenance of academy parking lots, building deficiencies, grounds, etc.;

11. Assists with development of Basic Training Programs Branch administrative file system, which includes word processing and the creation of spreadsheets, file briefs, orders, memos, directives, and correspondences;

12. Maintains Academy Chief, Deputy Chief, and Logistics and Operations Branch, and Liaison, Curriculum, Development and Accreditation (LCDA) assignment memos of usage and monthly maintenance logs for assigned GOVs;

13. Sets up of classrooms with course material (admin forms/ packet, name placards, etc.)

for On-Boarding SABT new-hires, updates training manual(s); maintains trainee files;

14. Assists in the ordering and distribution of Pre-Basic, SABT and IOIBT course basics and supplies for projected FY classes;

15. Assists Telecom Specialist (Radio) in coordination, installation and/or replacement of vehicle radios and collaborates with the Academy Property Custodian to maintain and track PINs;

16. Serves as the key custodian for the ATF National Academy for GOVs, classrooms, and ATF training facility keys; and

17. Coordinates and facilitates office moves, to include office furniture and office phones for the ATF Academy headquarters building and training classrooms and coordinates freight delivery through the utilization of the FLETC contractor for office moves/freight deliveries.

K. Task 11: Management Analyst – Operations (1 position), IOB, PSD.

Requires a Bachelor’s degree or equivalent and two (2) to four (4) years of related experience.

1. Conducts both quantitative and qualitative analyses, assessments, and evaluations of PSD’s security programs and initiatives;

2. Monitors PSD’s activities, accomplishments, and customer satisfaction;

3. Prepares reports;

4. Coordinates the development and execution of plans;

5. Makes recommendations regarding PSD’s organizational structure, staffing, function, procedures, policies, and workflow;

6. Evaluates, recommends, develops, and/or modifies new and ongoing procedures to improve and/or streamline PSD activities;

7. Researches and analyzes federal laws, regulations, and guidance relating to PSD’s programs;

8. Keeps abreast of ongoing personnel security reform efforts, mandates, and guidelines;

9. Develops thorough policies, operating procedures, and manuals with little or no guidance from PSD personnel;

10. Researches existing reports, files, directives, etc. to obtain accurate and relevant information;

11. Leads or participates in complex studies, in-depth projects, and working groups;

12. Provides technical advice regarding the development of briefing papers, operating procedures, planning, coordination, and program development;

13. Prepares and presents detailed analyses, findings, and recommendations to PSD’s management; and

14. Clarifies assignments and program responsibilities with PSD personnel using well-developed oral communication skills; similarly, Participates in discussions and advises on and recommends changes to policy, regulation, procedures, and other important program matters.

L. Task 12: Management Analyst – IT (1 position), IOB, PSD.

1. Assists in implementing IT systems into PSD’s processes;

2. Monitors system performance to identify any potential weaknesses and ensures continuous efficiency improvements of PSD’s programs;

3. Utilizes knowledge of IT systems, analytical skills, and knowledge of security requirements to make continuous data assessments and process improvement recommendations to management relating to PSD’s operations;

4. Monitors data transfers to: ensure information integrity, evaluate PSD process timeliness goals, and identify potential issues that need to be corrected by IT system owners;

5. Assists in training and mentoring PSD personnel on the use of IT and best practices;

6. Maintains IT access for PSD staff; keeps PSD staff informed of IT actions, initiatives, and potential issues; and troubleshoots potential IT issues across multiple ATF directorates;

7. Conducts both quantitative and qualitative analyses, assessments, and evaluations of

PSD’s security programs and initiatives;

8. Monitors PSD’s activities, accomplishments, and customer satisfaction;

prepares reports; coordinates the development and execution of plans; and makes recommendations regarding PSD’s organizational structure, staffing, function, procedures, policies, and workflow;

9. Evaluates, recommends, develops, and/or modifies new and ongoing procedures to improve and/or streamline PSD’s activities;

10. Researches and analyzes federal laws, regulations, and guidance relating to PSD’s programs; and Keeps abreast of ongoing personnel security reform efforts, mandates, and guidelines;

11. Develops thorough policies, operating procedures, and manuals with little or no guidance from PSD personnel;

12. Researches existing reports, files, directives, etc. to obtain accurate and relevant information;

13. Leads or participates in complex studies, in-depth projects, and working groups;

14. Provides technical advice regarding the development of briefing papers, operating procedures, planning, coordination, and program development;

15. Prepares and presents detailed analyses, findings, and recommendations to

PSD’s management; and

16. Clarifies assignments and program responsibilities with PSD personnel using well-developed oral communication skills; similarly, participates in discussions; and advises on and recommends changes to policy, regulation, procedures, and other important program matters.

M. Task 13: Operations Analyst (1 position), IOB, PSD.

Requires a bachelor’s degree (in a related technical field) or equivalent; and three (3) to five

(5) years of related technical writing/editing and/or personnel security experience.

1. Researches federal laws, regulations, directives, policies, and procedures;

2. Conducts analysis of personnel security operational and administrative support processes;

3. Makes recommendations for program changes/improvements;

4. Develops PSD procedures and reviews and drafts ATF policies;

5. Works independently, and at times, with other PSD staff members to gather and collect information needed to implement new and/or revised requirements;

6. Provides technical advice to staff members regarding studies, surveys, briefing papers, procedures, planning, coordination, program development, etc.;

7. Provides operational and administrative support to PSD’s Chief, branch chiefs, and team leaders while they oversee and execute the daily functions of the office;

8. Reviews new/revised policies and procedures proposed by other offices; Identifies possible effects on PSD’s functions; and documents recommendations for implementation of the new/revised policies and procedures;

9. Conducts audits and reviews on Divisional program reports and correspondence, ensuring metrics and data provided is accurate;

10. Performs data analysis for the Division on timeliness metrics to ensure accuracy;

11. Prepares periodic and one-time reports on a wide range of issues regarding PSD’s operations, administrative functions, and other matters;

12. Proofreads and edits all finished work products prepared by other staff members thoroughly to ensure they are accurate, complete, clear, and concise; Meets editorial and government specifications; and Adheres to Bureau and PSD standards for quality, format, grammar, spelling, and style;

13. Provides feedback to others on document revisions in a tactful and diplomatic manner always; and Provides advice and mentoring to other PSD personnel where necessary;

14. Clarifies assignment instructions and program responsibilities with PSD personnel using well-developed verbal and listening skills;

15. Develops thorough and error-free personnel security reports, correspondence, and presentations using excellent writing skills, and with little or no guidance from Division personnel; and

16. Establishes style guidelines and standards for written documentation for use by all Division personnel.

N. Task 14: On-Site Supervisor (1 position), IOB, PSD.

Works in coordination with the company PM and/or PSD COR(s). Requires a Bachelor’s degree or equivalent and two (2) to four (4) years of related experience.

1. Serves as the company on-site supervisor for all contractors assigned to PSD’s tasks.

a. Serves as the primary liaison between company and PSD regarding all performance, attendance and conduct issues with contractors under company umbrella;

b. Coordinates to recruit for vacancies; reviews resumes, makes selection recommendations, interviews potential candidates, initiates company’s pre-vetting process, coordinates and schedules candidates for completion of personnel security packages, tracks candidates through personnel security process, coordinates start dates with PSD personnel;

c. Ensures tasks are completed timely and IAW all PSD policies and procedures and within established quality and productivity standards;

d. Disseminates changes to company’s policies;

e. Conducts performance evaluations and addresses performance issues during quarterly status meetings with employees and PSD’s management;

f. Conducts company annual employee evaluations; and

g. Monitors time and attendance, as well as completion and submission of weekly timecards.

2. Assists PSD’s COR(s) with Division Financial and Special Investigator Administrative

Tasks.

a. Enters and tracks obligations for field investigator assignments timely;

b. Prepares monthly summary invoices and enters receivers for payment into

UFMS;

c. Assists with audits and budgetary reports as requested;

d. Maintains accurate records for active investigators; and

e. Monitors and advises PSD’s COR(s) if/when budget, funding or technical issues or other concerns occur.

3. Assists with duties of the Personnel Security Assistant(s), to include the below.

a. Answers phones;

b. Reviews request packages and security packages;

c. Prepares and reviews correspondence;

d. Conducts file audits;

e. Schedules and conducts fingerprint appointments;

f. Conducts PIV checks; and

g. Performs other duties as assigned.

O. Task 15: SharePoint Developer/Site Manager (1 position), IOB, PSD

1. Leads the Adjudication and Investigation management Enterprise (AIME) Case

Management System development project from start to finish;

2. Ensures the proper personnel and resources are obtained and that the development of the project progresses in an efficient manner;

3. Guides all aspects of the development timeline, to include personnel assignments, development plans and timelines, development priorities, testing timelines, quality control, and project deliverables;

4. Acts as the Subject Matter Specialist for the entire ATF personnel security process as it relates to AIME and its existing system functionality;

5. Provides the major design architecture plans, as well as conducts minor development/design as needed;

6. Serves as the Site Manager once the AIME site is in full production;

7. Leverages all inherent design and structural knowledge of the AIME system to provide expert site-management services for the duration of the site use by the ATF client;

8. Manages permissions, accesses, logs, and liaises with ATF’s Office of Science and Technology (OST) and Information Systems Security Office (ISSO); and

9. Provides minor bug fixes, correct errors, assists with data recovery, and provides minor design changes as requested.

P. Task 16: Senior Investigative PM (1 position), IOB, PSD

1. Leads the AIME Case Management System development project from start to finish;

2. Ensures the proper personnel and resources are obtained and that the development of the project progresses in an efficient manner;

3. Guides all aspects of the development timeline, to include personnel assignments, development plans and timelines, development priorities, testing timelines, quality control, and project deliverables;

4. Acts as the Subject Matter Specialist for the entire ATF personnel security process as it relates to AIME and its system functionality;

5. Provides the major design architecture plans as well as conducts minor development/design as needed;

6. Serves as the Site Manger once the AIME site is in full production;

7. Leverages all inherent design and structural knowledge of the AIME system to provide expert site-management services for the duration of the site use by the ATF client;

8. Manages permissions, accesses, logs, and liaises with ATF’s OST and ISSO;

9. Provides minor bug fixes, correct errors, assists with data recovery, and provides minor design changes as requested;

10. Acts as a Personnel Security Program SME;

11. Provides investigative support to ATF’s Personnel Security Program, to include leadership and workload management of Personnel Security Assistants, Branch workflow and ensure process efficiency coordination for the Intake and Investigations Branch;

12. Develops, maintains, and executes a Field Investigations training program to meet the Federal Investigative Training Standards as set by Office of the Director of National Intelligence and the (ODNI) and the Defense Counterintelligence and Security Agency

(DCSA);

13. Liaises with sponsors, CORs, resident agents-in-charge (RACs), and executive management personnel as related to receiving and processing candidates for access or clearance to ATF’s facilities; and

14. Creates and maintains SOPs relating to all aspects of the Intake and Investigative Processes in personnel security.

15. Performs additional investigative and programmatic functions as needed.

Q. Task 17: Internal Communications Specialist (1 position), PSD

1. Develops and revises ATF’s directives assigned to PSD;

2. Develops, updates, edits PSD’s SOPs;

3. Drafts ATF broadcasts initiated by PSD;

4. Develops and updates all ATF forms assigned to PSD;

5. Creates OMB certification and recertification request packages for PSD forms and acts as PSD’s liaison with representatives from ATF’s OST re OMB packages;

6. Drafts ATF executive briefing and decision papers for PSD’s management team;

7. Drafts, reviews, edits PSD’s and OPRSO’s executive letters and memorandums for dissemination inside and outside of ATF;

8. Develops letter/memo templates for PSD branches to assist with providing consistent and professional correspondence;

9. Prepares letters/memos of appreciation/recognition for PSD

10. Performs the role of a PSD writer/editor;

11. Drafts PSD’s Annual Accomplishments document;

12. Drafts PSD’s input into the OPRSO Annual Report;

13. Drafts PSD’s input into the Assistant Director’s and Deputy Assistant Director’s

Performance Work Plans;

14. Develops interview questions, creates interview schedules and guard notifications, and coordinates interviews with applicants for PSD positions;

15. Drafts PSD responses to other federal agency requests, audit findings, etc.;

16. Reviews and drafts comments on new EOs, Security Executive Agent Directive, OPM and DOJ guidance and their impact on ATF and PSD (e.g., social media, reporting requirements, non-disclosure agreement);

17. Provides suggestions to PSD’s management on divisional strategies (based on ATF organizational knowledge and experience) when requested;

18. Develops and revises information maintained on PSD’s portal pages; and

19. Provides guidance and information to co-workers on various topics (e.g., SOPs, correspondence, forms, templates, and ATF organizational culture) when requested.

R. Task 18: Management Analyst (4 positions), IOB, PSD.

1. Researches procedures on how to obtain and conduct investigative leads IAW

Federal Investigative Standards;

a. Conducts continuous review of pending leads;

b. Submits follow-up requests; and

c. Updates PSD’s case-management system with investigative results.

2. Maintains agency contact listing in PSD’s case management system, AIME, with contact information and procedures to submit requests;

3. Tracks and documents result(s) of pending FBI Name and Internal Revenue Service checks and advises federal staff upon receipt of derogatory information;

4. Conducts and documents intelligence and classified systems indices checks;

5. Analyzes reports of investigation, determines, and sends Investigator Integrity

Questionnaires to sources interviewed during investigations;

6. Exhibits excellent customer service, as well as professional, clear, and concise communication when reaching out to federal, state, and local counterparts for information;

7. Evaluates, recommends, develops, and/or modifies new and ongoing procedures to improve and/or streamline activities, actions and tasks associated with management analyst responsibilities;

8. Develops thorough policies, operating procedures, and manuals.

9. Keeps abreast of ongoing personnel security reform efforts, mandates, and guidelines.

10. Prepares and provides reports regarding program statistics;

11. Researches existing reports, files, directives, etc. to obtain accurate and relevant information;

12. Clarifies assignments and program responsibilities with PSD personnel using well-developed oral communication skills; similarly, participates in discussions and advises on and recommends changes to policy, regulation, procedures, and other important programs;

13. Assists Branch Chiefs and federal employees with special projects as requested; and

14. Performs other duties as assigned.

S. Task 19: Management Analyst (1 position), AB, PSD.

1. Monitors PSD’s activities, accomplishments, and customer satisfaction;

2. Prepares reports;

3. Prepares polygraph packages;

4. Manages and provides oversight to multiple email inboxes;

5. Determines whether changes are applicable to the JSTARS NFC Report;

6. Processes contractor separations within PSD’s databases;

7. Processes polygraph results and agents’ packages;

8. Provides agency management of status updates, via emails and SharePoint;

9. Manages priority notifications and spreadsheets;

10. Provides SA updates to HRPD, includes bi-weekly meetings to consolidate HRPD’s and PSD’s agent status on the spreadsheets or via AIME;

11. Processes clearance verification requests;

12. Completes Visit Access Requests and Foreign National Visitor processing;

13. Completes clearance certifications;

14. Provides oversight of security clause language in classified contracts; coordinates submission of DD-254 packages to DOJ; and

15. Assists management staff with various administrative duties as assigned.

5.0 BACKGROUND INVESTIGATION

The Contractor shall conduct preliminary inquiries/checks AND analyze the below areas prior to submitting a candidate for ATF’s consideration.

A. Drug Activities: Contractors currently involved in illegal drug activities or substance abuse are ineligible for hiring. Past involvement in illegal drug activities or substance abuse may disqualify the candidate if activities were more than minimal and limited.

B. Financial Interests in Regulated Industries: The contractor, his/her spouse, or his/her minor child, who has a financial interest in a firearms or explosives entity may have to be willing to surrender the license/permit and/or the financial interest in the business prior to the contractor entering on duty.

C. Financial Responsibilities: A contractor who is currently delinquent more than 120 days with any debt must provide to the evidence of resolution by timely submitting proof of payment, proof of participation in or compliance with a payment plan, or proof of a legal remedy. A contractor who declines to provide evidence of resolution will be disqualified from eligibility consideration.

D. Prohibited Persons: Federal law states it is unlawful for a person who has been convicted of a misdemeanor crime of domestic violence or has a qualifying order of protection against him/her to possess a firearm or ammunition. Federal law prohibits the possession of firearms, ammunition, and explosives by a person who: has been convicted of a crime punishable by a term of imprisonment exceeding one (1) year; is a fugitive from justice; is an unlawful user of, or addicted to, a controlled substance; has been adjudicated as a mental defective or committed to a mental institution; is an alien illegally or unlawfully in the U.S.;

is an alien who has been admitted to the U.S. under a nonimmigrant visa (with certain exceptions); has been discharged from the military under dishonorable conditions; or has renounced his/her U.S. citizenship. Federal law prohibits the receipt of firearms and ammunition and the receipt or possession of explosives by a person who is under indictment for a crime punishable by a term of imprisonment exceeding one (1) year.

E. Residency and Citizenship Requirements: For three (3) of the last five (5) years, the contractor must have either resided in the U.S., worked for the U.S. in a foreign country in a federal or military capacity, and/or been a dependent of a federal or military employee in a foreign country. (The years do not need to be consecutive and may be cumulative.)

F. Selective Service: All male U.S. citizens born after December 31, 1959, who are 18 years old, but not yet 26 years old, must register with the Selective Service.

G. E-Verify Program: Verify the Candidate’s U.S. employment eligibility, regardless of the Candidate’s citizenship status.

If the contractor determines its personnel/candidate is not in compliance with one (1) or more of the above requirements, the contractor shall not submit the individual/candidate for consideration.

Contractors must undergo and receive a favorably adjudicated, Tier 5 BI to determine his/her suitability to access ATF information, IT systems and/or unescorted access to facilities and receive a Top Secret (TS) clearance; some contractors may require access to Sensitive-Compartmented Information (SCI). This investigation will be conducted by or under the auspices of PSD and be performed under such standards PSD may establish. If a contractor has a current BI with another agency, PSD will follow reciprocity procedures for security; however, a review to determine the contractor’s compliance with all ATF agency specific requirements will be conducted prior to authorizing access to ATF information, IT systems, and/or unescorted access to facilities.

Failure to adhere to ATF’s conduct and integrity guidelines and/or follow DOJ’s and/or ATF’s agency-specific qualifications may result in immediate disqualification. Failure to do the following constitute grounds for disqualification: complete the required personnel security forms;

have a BI favorably adjudicated and/or be granted a TS clearance. ATF must determine a favorable adjudication of the BI prior to the contractor gaining access to ATF information, IT systems and/or unescorted access to ATF’s facilities.

The Contractor may be authorized access to ATF information, IT systems and/or unescorted access to facilities with an approved temporary eligibility (TE). PSD will request TE only after advising and gaining the concurrence of the Contractor. If the TE is approved the BI will continue.

Should, at any time, the Contractor have suitability or security issues/concerns that cannot be resolved or mitigated, it will no longer be granted continued access to ATF information, IT systems, and/or unescorted access to any ATF facility and will be removed from this contract/task order.

6.0 ACCESS TO CLASSIFIED INFORMATION

Contractor must possess a Facility Clearance at the TS/SCI level and provide documentation, to include the name and contact information of its Facility Security Officer, prior to award. All contractors assigned to PSD must, at a minimum, be able to obtain and maintain a TS clearance. A select number of contractors may be required to obtain a TS/SCI level clearance.

7.0 GOVERNMENT-FURNISHED EQUIPMENT, PROPERTY, MATERIALS,

FACILITIES, AND INFORMATION

A. Equipment: ATF agrees to furnish all equipment and facilities necessary for contractors to perform the duties expected of them. The contractor must surrender any ID media, ATF-provided software and all other Government property when requested by the agency. All property assigned to contractors is considered accountable property for the agency and must only be returned, replaced, or transferred when coordinated with the proper agency representatives to ensure accurate property accountability. Contractors shall respond and provide all property information (serial number, ATF assigned PINs) when requested by an agency representative to ensure compliance for ATF’ mandated annual inventory.

Upon completion or termination of the contract/task order, the contractor shall return all Government-owned equipment to the Government in the same condition(s) as received, except for normal wear and tear. The contractor shall also turn in equipment which becomes worn out due to normal wear and tear to the Government in a timely manner.

B. PIV Card: IAW HSPD-12, ATF will issue each contractor a PIV card, which will be used as official DOJ- ID media and for logical systems access, and access to an assigned ATF laptop. PIV cards require a re-certification every three (3) years and a full update (new card) every five (5) years.

C. Protection of Unclassified Sensitive Information and Personally-Identifiable

Information: All information obtained during the contractors’ duties, even though it may be considered sensitive-unclassified information, shall: be protected; only divulged on a need-to-know basis; and not be disseminated to any parties outside of the program or agency without prior approval and written consent from ATF’s Public and Government Affairs, Disclosure Division and/or Office of Chief Counsel. The contractor must complete all work utilizing the ATF-issued laptop and at no time forward information from said laptop to a personal email. Additionally, the contractor must not transmit information from an outside source (e.g., copy machine) to a personal account. Similarly, the contractor shall not transmit sensitive information via unsecured email or Internet or disclose to unauthorized parties. Contractors shall never furnish or divulge sensitive information. Each contractor shall make every reasonable effort to protect data and information. All data, notes, information, copies of testimonies, copies of Reports of Investigations, etc., are the sole property of ATF and must be safeguarded against unlawful disclosure. The Contractor shall make every effort to always safeguard all information.

The Contractor shall read, acknowledge, and adhere to the terms and conditions set forth in the “Non-Disclosure Agreement for Access to Unclassified Sensitive Information” once the individual enters on duty; this action is completed through the ATF’s JTMS training system.

8.0 IT ACCESS AND MANDATORY TRAINING

Contractors will have access to ATF’s IT systems and are required to successfully complete a series of mandatory online training courses; some of which may require annual recertification.

Contractors shall complete “Information Security Awareness with Acknowledgment of the Rules of Behavior” and “Introduction to National Security Information” on an annual basis.