A.03 Attachment 4 QASP Foster Truck and Trailer.pdf

Quality Assurance Surveillance Plan

For Truck, Trailers, and Operators, Foster Dam fish weir and stoplog(s) change out

INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed to evaluate contractor actions while implementing the associated Performance Work Summary (PWS), titled Truck and Flatbed Trailer Rental and Operator Services. This plan outlines the procedures and guidelines the US Corps of Engineers – Portland District will use in ensuring the required performance standards or services levels are achieved by the contractor.

This QASP provides a visual method to evaluate the services required of the contractor and provides a means for evaluating whether the contractor is meeting the performance standards/quality levels identified in the PWS and the contractor’s quality control plan (QCP), and to ensure that the Government pays only for the level of services received.

The contractor, and not the Government, is responsible for management and quality control actions to meet the terms of the contract. The role of the Government is quality assurance to ensure contract standards are achieved.

PERFORMANCE REQUIREMENT SUMMARY

The Performance Requirements Summary (PRS) is intended to ensure that the Government receives the services for which it contracted for. The Government will only pay for services received. The PRS determines if the contractor meets the performance standards of the contract, as well as provides guidelines for how and when surveillance will be performed. The PRS ensures timeliness, effectiveness, and that the contractor is delivering the results specified in the contract. Government contract quality assurance will be performed at such times and/or places as may be necessary to determine the services conform to contract requirements. The following table lists the criteria that will be used to evaluate the contractor’s performance.

PERFORMANCE REQUIREMENTS SUMMARY

Performance

Objective

Performance

Standard

Allowed

Number of

Discrepancies

Surveillance Validated

Complaints

FOS Dam Trucks, Trailers and Operators

Provide truck and trailer services as per specification. No damage to stop logs, weir, roadway or other property on site.

0 per trip Each service will be inspected by on-site COR.

1 per trip

a. Surveillance. Visual inspection of truck and trailer service provided and damage to property for contract compliance and will serve as the surveillance method. If the COR discovers deficiencies and/or receives complaints, the COR will pass them on to the contractor's Quality Control Inspector (QCI) for correction.

b. Quality Control. The contractor, not the government is responsible for quality control actions necessary to meet the quality standards set forth by the contract. Quality Assurance (QA) is the Government process that ensures the contractor delivers quality service. The Government reserves the right under the Contract Terms and Conditions—Commercial Items (FAR 52.212-4) to inspect and test the services called for by the contract, to the extent practicable at all times and places during the term of the contract. Non-conforming services shall be rejected

1. DOCUMENTING PERFORMANCE.

When unacceptable performance occurs, the COR shall inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR shall document the discussion and place it in the COR file.

COR will record findings of surveillance. A sample of a Quality Assurance Monitoring Form is found in Attachment 1. If COR discovers deficiencies and/or receives complaints, the COR will pass them on to the contractor’s Quality Control Inspector (QCI) for correction.

When the COR determines formal written communication is required, the COR shall prepare a Contract Discrepancy Report (CDR), and present it to the contractor's task manager or on-site representative. A CDR template, Attachment 2, is attached to this QASP.

The contractor shall acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the COR. The Government shall review the contractor's corrective action plan to determine acceptability.

Any CDRs may become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment, or other actions deemed necessary by the Contracting Official.