A.02 Statement of Work_FTIR Service Agreement.docx

Statement of Work

1. Background: The purpose of this service contract is to keep a Thermo Fisher Nicolet is50 in optimal operating condition in support of research and development work at US Army DEVCOM- SC.

2. Requirements: The Contractor shall provide a full coverage 12-month service agreement and customer technical support during the covered period for the Nicolet is50.

a. General Requirements. The contractor's primary focus shall be to:

(1) provider maintenance and technical support to limit downtime and usage problems with the Nicolet is50 FTIR.

b. Specific Requirements: The contractor shall:

(1) provide 1 on-site preventative maintenance visit

(2) provide corrective maintenance visits as needed including labor, parts and travel

(3) provide virtual customer support remotely

3. Period of Performance: The estimated period of performance is 12 months from contract award with two twelve-month option periods.

4. Travel: Travel to DEVCOM Soldier Center may be required under this contract.

5. Security: A security clearance is not required for this work.

6. Personnel Qualifications: It is essential the contractor have an understanding of the Thermo Fisher Nicolet is50 system as well as the suite of Smart Accessories and legacy accessories, such as the Contiuum IR Microscope. The contractor shall have expertise in repair and operation of FTIR Thermo brand spetrophotomers, specifically of the Nicolet is50 FTIR.

7. Government Furnished Equipment/Information/Computer Utilization: The contractor will not have access to Government internal information networks. The government will provide in-house support, as required, for real property and utilities associated with the facility.

8. Other Direct Costs (ODCs): N/A

9. Deliverables: The contractor shall provide a full coverage service agreement for a Thermo Fisher Nicolet is50 FTIR. The service agreement shall cover a 12 month full coverage including one preventative maintenance and all parts, travel and labor.

10. Place of Performance: The primary place of performance for this work will be at US Army DEVCOM-Soldier Center at 10 General Greene Ave, Natick MA 01760.

11. Contract Management/Activity Report: The Contractor shall be responsible for managing and overseeing the activities of all Contractor personnel used in performance of this contract. The Contractor's management responsibilities shall include all activities necessary to ensure the accomplishment of timely and effective scientific services performed in accordance with the requirements contained in the statement of work.

Service reports and system testing reports shall be provided at the completion of each service visit.

12. Invoicing: The Contractor shall bill at the completion of the services. Invoices must include, as a minimum, the following information:

Time Period Covered; Direct Labor Hours; Labor Category(s); Hourly Rate; Travel with description (if applicable); ODC's with description (if applicable); and any applicable indirect costs.

SOW Template as of 1 FEB 23.