A.02 Scrub Ex Maintenance PWS 041921.docx

PERFORMANCE WORK STATEMENT (PWS)

Scrub Ex Maintenance

1. GENERAL REQUIREMENTS. Maintenance of Scrub Ex Linen Management Software, 4 Large Volume (LV) Receivers (Model Number LVLR-WP), 4 Large Volume (LV) Dispensers (Model Number LVD Local), and 4 Medium Volume (MV) Dispensers/Receivers (Model Number MV). All of the machines are located at Womack Army Medical Center (WAMC), Fort Bragg, NC 28310. The period of Performance of this requirement is shown below.

1.1. Description of Services. The Contractor shall utilize appropriate facilities, tools, test equipment and trained personnel to verify and complete repairs. Contractor's representative shall be factory trained.

1.2. The full service contract includes all parts, software, on-site service, unlimited telephone support, one schedule Preventive Maintenance per year, and train engineering and/or bio/medical technicians to handle minor first response issues. The software for this requirement is only for program functions for the Scrub Ex machines, and do not interface with WAMC server.

1.3. The Preventive Maintenance Program provides a scheduled visit to our hospital to clean, inspect, adjust, and repair potential problems. Contractor shall identify if there are any costs for Software and Hardware updates/upgrades required to ensure the proper operation of our equipment. In addition, Contractor shall analyze and optimize our system configuration (slot allocations, etc.) and provide software and operational training as needed.

1.3.1. Contractor shall test the equipment for proper operation prior to completion of work. This test shall be completed using appropriate testing equipment. The Government representative shall sign the completed field service report upon completion of repairs.

1.3.2. When entering or departing the hospital, the Contractor's service representative shall physically sign in and sign out at the Environmental Services Branch (ESB) customer service desk between the hours of 6:00 AM - 5:00 PM, Monday - Friday, excluding Federal Holidays.

1.3.3. The Contractor shall provide a detailed itemized service report of all services performed to the Linen Manager (910) 907-8297. The equipment operator is not responsible for providing this information and the service call shall not be considered complete until the Point of Contact (POC), Linen Manager (LM) is presented with a copy of the service report by the Contractor.

1.3.4 Contractor response time is to be on-site and ready to work within 24 hours upon receipt of notification from the POC, LM, or the first Monday if the notification is giving on Friday. Hours for maintenance coverage are 6:00 AM - 5:00 PM, Monday - Friday, excluding weekends and Federal Holidays?

1. 4. Holidays. The following is a list of legal federal holidays New Year's Day, January 1st.

Martin Luther King's Birthday, 3rd Monday in January. Presidents' Day, 3rd Monday in February.

Memorial Day, last Monday in May. Independence Day, July 4th· Labor Day, 1st Monday in September. Columbus Day, 2nd Monday in October. Veteran's Day, November 11th· Thanksgiving Day, 4th Thursday in November. Christmas, December 25th·

NOTE: There is no after-hours maintenance coverage on this contract, and no overtime payment is authorized. Service provided during after-hours will be at no additional cost to the Government.

1.5. The Contracting Officer's Representative (COR) and the Contractor will exchange any hazard communication before the commencement of repair.

1.6. The Contractor will provide a detailed, itemized service report of all services performed to the designated point of contract (POC), Womack Army Medical Center, Logistics Division, Linen Section, Fort Bragg, North Carolina 28310. The report will be provided when the service engineer sign out to the facility. If the Contractor is unable to provide the report at this time, it will be faxed within 24 hours to (910) 907-6565. All service reports will include the following information:

a. Equipment serviced to include make, model, serial number, and equipment control number (ECN).

b. Detailed information regarding the cause of malfunction and corrective action taken.

c. Man hours expended on the repair and hourly labor rate.

d. Parts used with part number and price.

e. Any additional costs incurred, such as travel.

1.6.1. Before determining that an item of Government equipment is uneconomically repairable, the Contractor will contract the Government. The Government reserves the right to inspect the equipment for verification of Contractor's decision.

1.6.2. If the equipment cannot be repaired on-site and/or is not repaired within one week from the date of initial inspection by the Contractor, the Contractor will contact the Linen POC at the telephone number and location in Paragraph 1.6 above. Contractor's representative will advise the POC of the status of repairs. The Contractor will ensure daily contact with the COR on the status of the repair until the unit is fully operational.

1.6.3. The Contractor will ensure the equipment specifications fall within the manufacturer's specifications in accordance with manufacturer's recommendations.

1.7. Access and general protection/security policy and procedures. This standard language is for Contractor employees with an area of performance within Army controlled installation, facility, or area. Contractor and all associated sub-contractors employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HODA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.7.1 For Contractors requiring Common Access Card (CAC). Before CAC issuance, the Contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The Contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.7.2 For Contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-11I) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures

(provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.7.3 Threat Awareness Reporting Program. For all Contractors with security clearances. Per AR 381-12 Threat Awareness and Reporting Program (TARP), Contractor employees must receive annual TARP training by a Cl agent or other trainer as specified in 2-4b.

1.8. Accounting for Contract Service:

1.8.1. Only the Contracting Officer has the authority to approve changes to the contract that would result in an increase or decrease of the awarded price.

1.8.2. Payment under the terms of this contract will be monthly.

1.8.2. Contractor Manpower Reporting (CMR). ACCOUNTING FOR CONTRACT SERVICES - The Office of the Assistant Secretary of the Army (Manpower and Reserve Affairs) operates and maintains a secure Army data collection site where the contractor will report ALL contractor manpower (including subcontractor manpower) required for performance of this contract. The contractor is required to completely fill in all the information in the format using the following web address http://www.SAM.gov/ The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer's Technical Representative (COTR); (2) Contract number, including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor name, address, phone number, e-mail address, identity of contractor employee entering data; (5) Estimated direct labor hours (including sub contractor); (6) Estimated direct labor dollars paid this reporting period (including sub contractor); (7) Total payments (including sub-contractor); (8) Predominant Federal Service Code (FSC) reflecting services provided by contractor (and separate predominant FSC for each sub-contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the contractor with its UIC for the purposes of reporting this information; (11) Locations where contractor and subcontractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of contractor and sub-contractor employees deployed in theater this reporting period (by country). As part of its submission, the contractor will also provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period will be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and shall be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a contractor's systems to the secure website without the need for separate data entries for each required data element at the website. The specific formats for the XML direct transfer may be downloaded from the website.

2. DEFINITIONS. The following terms used throughout this PWS shall have the following meanings.

2.1. Acceptable Quality Level (AQL). AQL is the maximum allowable percentage of deviation from perfect performance for an individual service output.

2.2. Advisory Documents. Directives the Contractor may use for information and guidance and which are not binding for compliance.

2.3. Common Access Card (CAC). The official DOD identification credential that will be used for physical access to the installation and the MTF once access privileges are granted.

2.4. Contract Discrepancy Report (CDR). A report that requires the contractor's response when performance is unsatisfactory. The CDR requires the contractor to explain, in writing, why performance was unsatisfactory, how performance will be returned to satisfactory levels, and how recurrence of problems will be prevented.

2.5. Contracting Officer (KO). The individual with the authority to enter into, administer, and/or terminate contracts. The KO is the exclusive Government official authorized to execute changes and authorize deviations or variations from the contract.

2.6. Contracting Officer's Representative (COR). The medical facility person responsible for assisting in administration of the Government's quality assurance portion of the contract, to include, responsibility for quality assurance, inspection, surveillance documentation and acceptance of the Contractor's services.

2.7. Contractor Quality Control Program. A methodology by which the Contractor attempts to assure this hospital that expected services are provided. The methodology must be in writing.

2.8. Customer Complaint. Form of feedback that can be used to monitor quality assurance.

2.9. Internal Emergency Clean Up. Emergency response by contractor may be required (over and above routinely scheduled work) to perform related functions that facilitate patient and staff welfare and safety in the building as a result of mass casualty situations or natural disasters. Examples include: facility defects, fire, mass illness or an injury situation. The hospital shall be maintained, as closely as possible, in a hygienically clean condition during emergency situations.

2.10. Medical Treatment Facility (MTF). The collective term that refers to the integrated medical, dental, veterinary, and other healthcare services at a US Army Medical Activity (MEDDAC)/Medical Center (MEDCEN) facility at a specified installation.

2.11. Proper Uniform Attire. Contractor personnel shall wear a uniform, be neatly groomed, free of body odor and conform to acceptable standards of personal hygiene for a MTF. The Contractor's staff shall wear shoes that are enclosed while on duty. Loose ties, loose ends, loose fitting belts and wearing of hats shall not be permitted as part of the uniform. Contractor personnel shall not wear sandals, slippers, open shoes or strong perfume or cologne. Contractor personnel shall wear no nose, lip, or tongue rings, and only one or two small size earrings (to prevent injury from snags).

2.12. Quality. Meeting or exceeding contract requirements. Quality is measured by the Contractor's compliance with Government mandated standards or service outputs.

2.13. Quality Assurance. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to technical requirements; and satisfactory performance is the end result.

2.14. Quality Assurance Surveillance Plan (QASP). A written document that provides the COR a systematic method to monitor contract performance.

2.15. Response time. The interval between the receipt of the initial notification of requested work and the time the Contractor arrives on the scene with appropriate cleaning equipment and supplies to begin work.

2.2. ACRONYMS/ABBREVIATIONS. CAC - Common Access Card

CBRNE - Chemical, Biological, Nuclear, and Explosive CDR - Contract Discrepancy Report CFR - Code of Federal Regulations CUN - Contract Line Item Number CMR - Contractor Manpower Report COR - Contracting Officer's Representative COTR - Contracting Officer's Technical Representative CVS - Contractor Verification System DA - Department of the Army OHS - Department of Homeland Security DOD - Department of Defense DOT - Department of Transportation EPP - Emergency Preparedness Plan FAR - Federal Acquisition Regulation FPS - Federal Protective Service FSC - Federal Service Code

FSO - Facility Security Officer GFP - Government Furnish Property GSA - General Services Administration HAZCOM - Hazardous Communications HIPAA - Health Insurance Portability Accountability Act HSPD - Homeland Security Presidential Directive IAW - In Accordance With ID - Identification KO - Contracting Officer MASCAL - Mass Casualty MEDCEN - Medical Center MEDCOM - Medical Command MSDS - Material Safety Data Sheet MTF - Medical Treatment Facility NAC - National Agency Check NFPA - National Fire Protection Association OSHA - Occupational Safety and Health Administration POP - Period of Performance PRS - Performance Requirements Summary PWS - Performance Work Statement QA - Quality Assurance QAE - Quality Assurance Evaluator QASP - Quality Assurance Surveillance Plan QC - Quality Control QCP - Quality Control Plan RAPIDS - Real-Time Automated Personnel Identification System SOP - Standard Operating Procedure TA - Trusted Agent UIC - Unit Identification Code UL - Underwriter's Laboratories, Inc. WAMC - Womack Army Medical Center

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) SCURB-EX MAINTENANCE

1. The purpose of a QASP is to provide a planned process to monitor the Contractor's actual performance and compare that performance against the contractual requirements to determine conformity with the technical requirements of the contract. Surveillance protects the Government's interest by ensuring that the Contractor complies with conditions of the contract. It identifies those areas where these obligations are/are not met. The QASP is for use by the COR and should provide the COR with information from which he/she can identify acceptable performance and potential; reason for any nonconforming performance.

REFERENCE PWS

STANDARD

MAXIMUM ALLOWABLE DEGREE OF DEVIATION FROM REQUIREMENT

(AQL)

METHOD OF SURVEILLANCE

REMEDIES/CONTRACTOR CORRECTIVE ACTIONS

compliance

compliance No more than 3 validated complaints per Periodic Surveillance Checklist and Customer Complaint Document CPARS.

Contractor corrects at no additional cost to the month

Government

compliance

Complaint Document CPARS. Contractor corrects at no additional cost to the Government

1.3.3, 1.6, 1.6.2 95% compliance

Complaint Document CPARS. Contractor corrects at no additional cost to the Government

compliance

STANDARD MEASUREMENT

99% to 100%Excellent 96% to 98% Very Good 95% Satisfactory 92% to 94% Marginal 91% or Less Unsatisfactory

DEGREEE OF DEVIATION

METHOD OF SURVEILLANCE

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

EXHIBIT A

SCRUB MACHINE LOCATIONS

Dispenser/Receiver OR Male Locker, 2 Floor, B Wing Room#B20925

Dispenser/Receiver OR Female Locker, 2 Floor, B Wing Room#B20929

Dispenser/Receiver Labor and Delivery, 3 Floor, BWing, Room #B30901-2

Dispenser/Receiver Mother/Baby 3rd Floor, C Wing, Hallwav

Dispenser/Receiver Emergency Department, Hallway, 1st Floor, B Wing

Dispenser/Receiver Family Medicine, 1st Floor, A Wing, Hallwav

Dispenser/Receiver CSS, Hallway, Ground Floor, Hallwav B Wino,