A.02 Revised PWS.docx

PERFORMANCE WORK STATEMENT

PANTHER FUSION

1. REQUIREMENT:

1.1. Contractor shall perform the preventative maintenance, repair, and parts replacement services for Government-Owned Hologic Panther Fusion System: ECN# 096635, Model# 912090000, Serial# 2090002112; and its components. The system and components are in the Microbiology Lab, Womack Army Medical Center (WAMC), Fort Liberty, North Carolina. The Contractor shall maintain the system in a fully functional condition in accordance with original.

equipment manufacturers (OEM) specification as stated in this Performance Work Statement. The Contractor shall provide the services listed in Exhibit A – Panther Fusion Standard Service Terms

2. CONTRACTOR REQUIREMENTS:

2.1. Contractor shall provide trained and technically qualified technicians for on-site support, to include labor, travel, tools, materials, supplies, parts and test, diagnostic equipment necessary to accomplish all maintenance services required by this contract. Personnel who have demonstrated knowledge and competence in servicing and maintaining the specified equipment shall perform.

services under this contract. Contractor Repair technician must have received formal training presented by OEM specific to make and model of equipment listed herein within the last 24 months or received a combination of formal training presented by the OEM specific to the make or model of equipment listed herein, and has repair experience on this equipment within last 12 months. The Contractor's service representative shall be factory trained and have a minimum of two years of experience working on the contracted equipment

2.2 The performance of all services shall meet or exceed the specifications of the OEM as listed in Exhibit A. A WAMC HTMB technician will perform an inspection with the contractor to verify that completed services meet specifications and will ensure that all services performed under the contract are captured and documented properly in the automated maintenance system, Defense Medical Logistics Standard Support (DMLSS).

2.3 The Contractor is not responsible for the maintenance of equipment listed when damage resulted from act of God, or Government neglect/misuse/abuse, or when services from other than the Contractor's personnel have been performed as verified by a WAMC HTMB.

2.4. The Contractor shall ensure that all preventative maintenance services meet OEM published specifications. OEM/Contractor’s published specifications.

3. MAINTENANCE TIME FRAMES:

3.1. The Contractor shall provide onsite preventative maintenance (PM) according to OEM schedule (exhibit A) The Contractor shall coordinate the scheduled dates with a WAMC HTMB Technician. All service/repairs shall be performed during normal hours. Overtime is not authorized for this contract.

4. PREVENTATIVE MAINTENANCE AND CALIBRATION PARTS:

4.1. Intentionally Omitted. The contractor will use only repair parts which are manufacturer new or parts that meet manufacturer specifications.

5. HOURS OF OPERATION:

5.1 HTMB, WAMC, office hours 7:30 A.M Eastern Standard Time (EST).

through 4:30 P.M., EST, Monday through Friday, excluding the following holidays:

New Year’s Day, January 1.

Martin Luther King Jr.’s Birthday, 3rd Monday in January.

President’s Day, 3rd Monday in February.

Memorial Day, Last Monday in May.

Juneteenth, 3rd Monday in June.

Independence Day, July 4.

Labor Day, 1st Monday in September.

Columbus Day, 2nd Monday in October.

Veteran’s Day, November 11.

Thanksgiving Day, 4th Thursday in November.

Christmas Day, December 25.

6. SERVICE REPORTS:

6.1 Upon completion of services, a service report shall be provided to the Biomedical Equipment Specialist and COR for review within 72 hours of completion of services. The documentation shall include detailed descriptions of the scheduled and unscheduled maintenance procedures performed. This report is initiated by the Contractor at the completion of each service and at the minimum will include:

a. Contractor's name

b. Contract number

c. Name of technician performing the repair (full printed and signed name)

d. Number of man hours spent on PM for the Panther Fusion Hours are in tenths and rounded up to the nearest tenth of an hour. (Example I. I am one hour and six minutes.)

e. Part number replacement during preventative maintenance.

f. Equipment Control Number (ECN) and serial number of equipment worked on.

6.2 Once the preventative maintenance has been completed the contractor shall provide the COR with a service report not later than 72 hours following the performance of this preventative maintenance and calibration service.

7. ACCESS TO FORT LIBERTY AND WOMACK ARMY MEDICAL CENTER:

7.1 Government authorized personnel, COR and /or MEB personnel will provide the Contractor access to the equipment covered under this PWS.

7.2 The Contractor is required to gain access to the installation through the Fort Liberty access points. The Contractor shall ensure enough time is given due to gate security checks for access to Fort Liberty. The OEM qualified technician prior to commencing work shall report to the HTMB, WAMC, Ft. Liberty, NC, and sign in the Contractor's log by indicating company name, individual name, time of arrival, and destination. Upon completion of work, when departing WAMC the technician must sign out of the HTMB and provide the field service report with applicable information, proceed to the Rock Merritt Ave entrance or the All-American Road entrance and sign out on Vendor Mate.

8. PERSONS AUTHORIZED TO PLACE SERVICE CALLS: All scheduled services will be coordinated through HTMB personnel only. Unscheduled services; equipment malfunction; and equipment failure shall be coordinated by an HTMB Technician between the designated Microbiology representative and the contractor.

· HTMB Front Desk, 910-907-6506. Normal Duty Hours

· HTMB On Call Technician, 910-907-7LOG option 3, After hours and weekends

9. PAYMENT:

9.1 Payment is processed upon invoicing via Wide Area Workflow (WAWF). The service report is not to be confused with the billing or invoice document.

9.2 The Contractor shall provide a separate invoice for repair or service not included in Exhibit A attributed to medical device failure, malfunction and /or damage through misuse, theft, fire, Acts of God. The cause listed above will be inspected and validated by the Biomedical Specialist.

10. CONTRACTOR PERSONNEL:

10.1. The Contractor shall designate a Point of Contact (POC) for this requirement. The Contractor's POC shall be authorized to discuss this contract. The POC shall have the authority to make decisions for the Contractor. The COR shall be notified promptly whenever the POC changes. Contractor's POC shall be submitted no later than 10 days after award of contract, and shall include as a minimum name, title, and telephone number.

QASP

QASP

Quality Assurance Surveillance (QSAP)

REFERENCE

PWS

QASP RATING

PRS

Performance Requirement Summary (PRS)

PERFORMANCE REQUIREMENT SUMMARY (PRS)

HOLOGIC

REFERENCE

PWS

Exhibit A: Service Type: Panther Fusion Standard Service Coverage Description: Panther Standard Terms:

Equipment Service:

Services Included: The services included under the Standard Service option are the following:

· Labor, travel expenses, and any necessary replacement parts (excluding disposables which include, but are not limited to, tips, MTU’s, TTU’s, waste bags, and bench covers), during normal working hours Monday through Friday, 8:30 a.m. - 5:30 p.m. local time (excluding Hologic holidays).

· Preventative maintenance by Hologic service technician according to operator’s or user’s manual during normal working hours Monday through Friday, 8:30 a.m. - 5:30 p.m. local time (excluding Hologic holidays).

· Equipment repair for reasons other than those listed below under “Services Excluded”.

· Access to Hologic Technical Support telephone support, Monday through Friday, 5:00 a.m. to 5:00 p.m. Pacific Standard Time (excluding Hologic holidays).

· Telephone number for Technical Support: 888-484-4747

· Factory authorized updates or modifications, including parts.

Services Excluded: The services excluded under the Standard Service option are the following:

· Any repair required because of causes other than use of the Equipment pursuant to the operator’s or user’s manual. Such causes include, but are not limited to misuse, abuse, improper use, casualty loss, neglect, reprogramming error, malfunction or failure of environmental control Equipment, electrical Equipment malfunction or failure, repair maintenance, modification, relocation, or reinstallation by other than Hologic authorized personnel, installation of commercial or non-Equipment software, or acts of God, fire, flood, earthquake, or other natural causes.

· Routine tasks, other than those performed by Hologic during preventative maintenance visits, covered in the operator’s or user’s manual, such as cleaning and maintenance.

· Supply items (including, but not limited to, those items listed in the package insert or manual as “materials required but not provided,” bleach, squirt bottles, paper towels, and other such items that are needed for general use but not specifically by the Equipment) and consumable items.

· Relocation of Equipment.

Note: Labor, travel, and material charges for all the excluded services will be billed at rates prevailing at the time of service.